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8 Helpful Votes
Sail Date: February 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
Sail Date: February 2019
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total ... Read More
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total disappointment. Beautiful website descriptions and vivid manager speeches have nothing to do with reality. I have huge experience in sea journeys and have traveled with almost all well-known companies, thus I have a lot to compare with. Personnel qualification level is very low and does not correspond with the one declared by the company. The crew is occasionally rude and careless. Throughout the whole journey I felt discriminated against basing on age and nationality. From my personal observations, the company focuses its services on aged clients but there is nothing to learn this information from and managers will not inform you about that. The quality and variety of meals is very poor: the menu barely differs from day to day and it’s not tasty at all. Meal courses are mean and thrifty, quality of service is very very low. Here’s an example, we were given an apple (a single one) and were constantly stared at, harassing us and signaling us to leave. Here’s my story: My acquaintance with company started with my personal manager almost ignoring me shortly after I purchased the voyage. Later on, he totally disappeared. It turned out occasionally that he quit the company and forgot to hand over me to another manager. It was almost impossible to verify the status of my special requests before the start of the journey. And that’s what they call and individual approach to every client. The first day on board ended up with room service team breaking all the buttons on my new suit, which was quite expensive and purchased exactly for the trip. My friend faced the same situation. The only thing offered to us as compensation was to attach black buttons used for the crew uniform. As soon as we boarded, we informed guest service about food allergy. Despite this, kitchen crew ignored this information and served dishes with products we are allergic to during 2 months of our journey. Guest service never intervened and helped us, we were able to fix the situation only after a huge argument. Soon after leaving South America, the entire ship was left without internet. Guest service managers made up various excuses: something broke down, no signal and many else. The connection was restored only at French Polynesia islands. This information was published in daily bulletin along with new excuses for the situation. Be aware that cafe waiters are very tardy and lazy. You may spend an hour or two waiting for your order to be cooked. The guest service explained the situation in a way that cruise focuses on elderly customers and thus everything is done slowly on purpose for the convenience of aged people. That is a real problem, instead of making the crew work faster the guest service justifies their lack of action. Moreover, the waiters behave themselves very unfriendly. Another serious problem faced throughout the whole journey - dirty dishes and cutlery, in all of the ship’s restaurants and room service as well. Dirty spots and leftovers from previous clients were noticed on a daily basis. Waiters never reacted to this situation! After contacting officers, the only answer received from them was an explanation of the factors that may lead to these leftovers not being completely washed off. This is not the information that I am willing to receive as a guest. I require proper service, not the explanation why the dishes are dirty. Sanitary conditions were a very serious issue, so keep this in mind while booking a cruise. Be extremely careful while ordering chicken eggs during trips on Viking ships. It was a common issue to receive dirty eggs for breakfast while ordering room service. There were several occasions when eggs were messed up in something black or had feathers stick to it and something else, supposedly feces. Multiple complaints to guest service ended up in nothing, Ana, the manager, set it off and stated that she doesn’t know whose fault it was. Fish dishes were of low quality, the fish itself was literally old and tough, absolutely impossible to eat. It felt like fish was frozen several times killing all the taste and flavor. I faced certain problems with Australian visa. Officer pretended he was helping me. I was made to pay for new visa with no guarantees for success, and I felt that Officer wanted me and my friend leave the ship. We got lucky that my friend found a way to solve the problem and Officer had nothing to say against us. Discrimination was also present during this journey. Me and my friend felt being discriminated against every time we went for dinner. Waiters were extremely friendly and gallant with Americans and blatantly ignored other guests. Furthermore, we faced negligent attitude as we were the youngest on board. Discrimination against nationality and age is present and it is unacceptable for international company! Shame on Viking company. The entire crew of Viking’s ship turned our journey into a nightmare with constant problems arising due to their actions or inaction, and nobody except us tried to solve those issues. Financial issues are not properly solved by the personnel. As the journey started, I was told that residuals on my on board account will be refunded at the end of the cruise. The day before the journey ends, I was told that residual funds will be sent to my credit card. Two weeks later I discovered the fact that residual money will be sent to me in check via mail services. This is a total incompetence of the crew and purposely misleading. I’d also like to pay your attention to the uniqueness of cruises declared by Viking company. Small ships used for Viking’s voyages should be able to visit unique ports as it’s claimed by the company. This is a trickery. During our 3-month trip the ship often made stops far from main city ports forcing the passengers to spend 50-60 minutes each way to reach the cities. There were several occasions when the stops were made in absolutely uninteresting and empty ports. The way Viking company contacts its clients after the trip requires special description. All my inquiries are being ignored and none of my e-mails were replied. Official complaint took very long time to be replied and in the end the only thing Mr Cohen could offer me was a 250$ refund for the spoilt 3 months or discount voucher for further cruise. This sounds like mocking rather than serious approach to problem management. I encourage all readers and those who traveled with Viking to write reviews and leave comments on things thaw went wrong during your trip! Currently, the company services are just overvalued and its ratings are absolutely unreasonable! I urge all those who suffered from the actions of the Viking company to unite! Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise because of the itinerary and it did not disappoint. Check- in was a long process as those going on the World Cruise are mostly four and five star customers and the designated line for that was just as long for the ... Read More
We chose this cruise because of the itinerary and it did not disappoint. Check- in was a long process as those going on the World Cruise are mostly four and five star customers and the designated line for that was just as long for the other guests that were new to the ship. There are a lot of seniors on this trip (who else could take off for 113 days) so don’t be in a hurry to get anywhere as that won’t happen. We had an Oceanview room on the second deck right in the middle. We would not choose this again for two reasons. The pilots that board to help the ship dock usually come in very early in the morning right below your window and then there is the cleaning of the deck (deck three is the walking deck) also very early in the morning. However if noise doesn’t bother you, the cabin was nice. It had a large picture window, plenty of drawers and closet space and ours had a renovated bathroom that had a large glass shower and a marble counter. Unfortunately the rest of the décor was aged and some of the wood on the dressers had chips out of it. The rooms on deck 6 and 7 were fully refurbished during the last dry dock, hopefully they do the same with deck two. The itinerary was the best. Top ports to us were: Easter Island, Komodo Island, all of New Zealand, Singapore, Oman, Jordan, Cadiz (Seville), Copenhagen, Oslo and Dublin. We learned a few things to pass on to others regarding ports. If you are going into a tender port and really, really want to explore that port book a shore excursion. Even though the price is double what a port excursion is, you are first off the ship. We had rough seas when visiting Easter Island and some people did not get on the tender to view this impressive place. However, we were lucky to get a couple of hours on the Island and were very disappointed in Holland America when we saw an awful lot of staff on the island before we got there. Some were helping out with the tours but most were either from the shops or officers, we assumed that guests would have first dibs on the tenders. Pros: - Itinerary was absolutely amazing. - The Microsoft Digital Workshop was a free service that had classes on how best to use Windows 10. We learned a lot - Gloeta was a biology lecturer we had on board that was fabulous. It was standing room only for her lectures on the Pacific Ocean and what was lurking below the water. - The staff was second-to-none. Big shout out to Captain Johnathan Mercer. He kept us informed about all that was going on and always had time to say hello or answer a question. Henk Mensink is the hotel director but you see him everywhere. Wishing you a pleasant day in port, helping you on to the tender, picking up after guest. Holland America is lucky to have him. The wait staff and kitchen help were happy and helpful. - The ship was amazing clean, down to staff polishing the hand rails everyday on every stairwell and even brushing the carpet. Rooms were also exceptionally clean. - The food was all you could hope for. No need to dress up for formal nights in the dining room as the same food is served at the Lido (sure saves on what you have to pack). No need to get to the speciality restaurants either as the food is just that good. I liked the fact that almost all the food is served to you from behind the sneeze guards. We assume that there would be a lot less waste and much more cleanly that way. Cons - The internet is stupid expensive and so unreliable. We paid $700 US for a plan for the whole cruise and had better luck at the ports and in McDonalds on land, than trying to get the internet either to work at all or was so slow you couldn’t connect with what sites you wanted. - Staff – the cruise director was invisible except when the captain was at an activity, otherwise you never saw him or he quickly passed you without even a nod. The shore specialist was more interested in telling you all about the history of the place or what his favourite items were (sailing and pubs) than giving you hints on what to buy, where to buy, how much to pay, etc. Very disappointing for both of these. - Library needs to either get updated books or become a digital library. Some of the books had been there an extended period of time and anything new was few and far between. - The entertainers on board were average at best. Some good, some bad. The average age looked to be around 75 so the entertainment was geared to that era. - There were two big back windows in the dining room that you could not see out of because they were shattered but were never changed out the whole trip. Also couldn’t see out of most of the windows by the end of the cruise as they were not cleaned. We had to complain in order to get our window in our cabin cleaned. Even though there were some cons (as I assume all ships have), this trip was a once in a lifetime experience and what was saw of the world was fabulous. Read Less
5 Helpful Votes
Sail Date: January 2019
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, ... Read More
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, starting 5. of Januar 19 till now (30.03.19). Explanation: the averig of the guest ist probably 75, that means we travelled with a lot of guests older than 90. Nothing against old people, but that is a special thing, severel in Wheel-chairs, probably 60% of them are sick, and we and almost all the other guests get also sick, for weeks, we called it finally the "Costa sickness", worst cough, fever, inflamed eyes, even people who never get sick otherwise, got sick, mostly for weeks The ship is old and in bad shape, old dirty carpeting, lamps, floors, dishes, we had a "Samsara cabin with balcony", Samsara means you get free entrance to the spa, be aware, maybe you get there some virus there (ist ugly dirty) You want to drink a free coffee at 06.15: bad luck, wait till 07:00 or make one yourself in the cabin (capsules), You want water to drink, you have to buy it, 12 bottle for US 36,-- (packet) You want Internet: you have to buy it, but you will be surpriced, often it is not working and the Connection is so terrible, that I could´dt never open my Banking account, I had to wait for land, Looking there vor a Restaurant and asked for Internet. Looking for a movie at night; you get one (1) per day, there is nothing more The tour plan itself: we got around 60 see-days (from together 112), that means we sit at the ship waiting for the next Landing, sometimes we had 5 see-days on a row, often we had to be at 05.00 p.m. back Ankering: we think Costa wants save Money, so the ship is ankering instead of pear, that causes you wait for the tender boat and the last tender boat is 04:00, There are other 10 Things to write, but ist not worth the time. Now why is my Rating one Point and not sero? The Food is good and the Service People try their best Read Less
4 Helpful Votes
Sail Date: November 2018
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. ... Read More
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. Another town was completely closed on the day we were there. Nothing to see at all! They return you back to the ship 2-3 hours before ship left port. Not enough time given to sights that were available. Big waste of money. The destination desk personnel were useless and could care less. This Cruise line is over rated. Horrible entertainment. It doesn't exist. First time on Oceania and probably the last. Expected more from a so called upper class sailing. This is also not recommended for any one who is handicap. All ports of call and the excursions we were part of would be a real challenge for those who are handicap. The food was very good compared to other Cruise lines. But do NOT touch anything or the food Nazis will repremand you. Sparkling water and soft drinks are all included. As for cocktails, way over priced. Friends were charged $56.00 for 2 drinks in the main dining room because he made the mortal mistake of ordering a " double" rum and coke. He only made that mistake once. The staff were very good and attended to all your needs in the beginning of this itinerary, but slowly declined as the days passed. It seemed as though many have had enough and were anxious to go home, as this was their final voyage for the season. As previously noted the worst was the " Destinations" personnel. They could care less about anything. For your O Life choice, do yourself a favor and use the ship board credit. The free excursions are NOT the way to go! Go with an outside company or explore on your own. It should also be noted that this was not a voyage for families with young children. They would be extremely board due to the lack of entertainment and the ports of call. It's catered towards the adults. For the fees charged on this line, we expected a little more. Read Less
1 Helpful Vote
Sail Date: October 2018
First, being a Boston resident, I am thrilled to board the Serenade close to home. I have done this sailing three times and have loved each one. The staff on the Serenade is wonderful. They will go the extra mile to get things done. The ... Read More
First, being a Boston resident, I am thrilled to board the Serenade close to home. I have done this sailing three times and have loved each one. The staff on the Serenade is wonderful. They will go the extra mile to get things done. The entertainment on the ship is diverse and upbeat. The ship was clean and shiny. The cruise director is full of energy and fun. Everyone has their own preferences and Royal does their best to accommodate everyone. I’m not saying they are perfect, but pretty close. I spent a lot of time in the Diamond lounge and the wait staff there is fantastic. The drinks and appetizers are delicious. I love the ports but I really don’t even get off half the time. I’d rather stay on the ship! I just wish there were more sailings by RCCL from Boston what return to Boston post cruise. I think I would be sailing every month! Loyal to Royal!! Read Less
9 Helpful Votes
Sail Date: March 2018
We love Oceania for its amazing service and outstanding food quality and variety. We've been sailing on Oceania for the past 15 years and just got off the Marina yesterday. This was an unusual itinerary since it had so many sea days ... Read More
We love Oceania for its amazing service and outstanding food quality and variety. We've been sailing on Oceania for the past 15 years and just got off the Marina yesterday. This was an unusual itinerary since it had so many sea days (which we both love). We boarded the ship in Papette, visited 4 ports in French Polynesia and then sailed to Hawaii and visited 4 island ports there. We sailed 5 days from Kawaii to Los Angeles where we disembarked. We really enjoyed the ship's excursions. We did an excursion in every port. We enjoy nature, birds and photographing beautiful landscapes - we were not disappointed. The Pacific Ocean was as calm as a lake (we were quite lucky). We had perfect weather on every port day and all but one sea day. Our butler proved outstanding service - including room service breakfast on disembarkation day. We have booked a 30 day voyage August, 2019 sailing from London to NYC - visiting Iceland, Greenland and some of Europe. That will complete 31 Oceania cruises for us. Read Less
Sail Date: November 2017
As usual, we chose this Oceania cruise for the itinerary, the food, and the service and it did not disappoint. Venice is a wonderful city to explore when you get away from the crowds around San Marco square. Other highlights on this ... Read More
As usual, we chose this Oceania cruise for the itinerary, the food, and the service and it did not disappoint. Venice is a wonderful city to explore when you get away from the crowds around San Marco square. Other highlights on this itinerary included Malta, Rome and Barcelona. Although Oceania’s shore excursions are pricey and we are not fond of large group tours, we booked quite a few of their excursions for this cruise because I was too busy to research independent tours. I did not enjoy some of their excursions because none of the guides provided headsets and some did not even use a microphone, which makes it difficult to hear them unless you barge your way to the front of the group. But we really enjoyed Oceania’s culinary tours in Corfu and Barcelona with Chef Kelly, which included a walking tour with a local guide. Chef Kelly has a great personality and we liked the smaller group sizes of these excursions. The food on this cruise was also excellent, especially the fish and seafood, and the crew was very friendly and attentive. Read Less
8 Helpful Votes
Sail Date: April 2017
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the ... Read More
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the kings and lastly 3. Take a stroll along the harbour. However, we were given no choices at all! We were dropped off at the harbour and left there. There was only a few restaurant and tacky gift shops. I was in a wheelchair and on 24/7 oxygen. We tried to find some shops but it was a long trek and we only found a very small mall and went back to the harbour and waited there for a coach to return. We put in an official complaint at this persons desk when we returned and received 10% refund which was an absolute joke we had wasted our money and our day in Cyprus. The literature is completely misleading and if we had known what was in store we still could of taken the free shuttle bus or gone to Limassol where apparently the guests had a fantastic time which made us even more fed up ..... I keep trying to get in touch with the excursions specialist team as we was advised to do once we got back to UK but I have had no luck getting through so needed to vent my feelings somewhere. As for the cleanliness of the newly refurbished Kings Court, we found it dirty, especially the walls next to the tables, the skirting, the windows. Infact, a lot of the communal areas needed TLC. They were cleaned but the staff were very lethargic and did everything at a snail's pace and didn't seem to take any pride in the fact that they were on a Cunard ship, although they cleaned they didn't clean the edges or the corners. This is where germs lie ......... Read Less
3 Helpful Votes
Sail Date: February 2017
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board ... Read More
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board in about 30 minutes, with our luggage waiting for us at the suite. We have a small electric wheelchair which is the same size as a normal wheelchair, but entry through the door was so tight that we constantly hit door frame or wardrobes getting in or out. It required a difficult "S" turn to get in, due to free standing wardrobes, in front of the entry, which were mainly unsuitable for disabled persons, being nearly all shelves with only one small hanging rail in one robe unit (no walk-in robe, as pictured online). The accessible bathroom was OK, but access past there, to the rest of the suite, was not wide enough for the wheelchair to pass. Space between beds and lounge furniture, chair & table was too narrow to get to the second bed or balcony and the lack of space also meant that there was no access to lounge or chair seating without moving furniture. The TV was also on the wall behind the lounge, so not view-able, except from the beds. Power points were also badly placed. We had 3 at the writing desk, but none at the fridge & mini bar cabinet where the kettle and coffee machine were positioned. These had to be moved to the desk, to be used. Bedding however, was very comfortable. In all, this cabin, sold as an "accessible Princess Grill" was false, and when we checked a non-accessible suite, it was the same size and space as ours, but with a walk-in robe next to the bathroom and direct access down the passage into the cabin. We spoke to the Grills Concierge about lack of accessibility in cabin and also later, to an officer in the purser's office, but despite their promises to respond within the day, neither of them got back to us for the duration of the cruise. The other problem for wheelchair access was to the outside decks. All door frames we encountered, had no ramps, but more like a house wood door frame, with vertical edges. All were very jarring to cross and some were too high for the front wheels of the small electric chair to climb, so the chair had to be manually pulled backwards (with help from other passengers to hold doors), to get back inside. This difficulty, and possible chair damage, effectively prevented wheelchair use on the upper decks for us. Although the lifts were small, access within the ship was generally no problem, and while there always seems to be some people who show no regard for disabled, the majority of passengers and crew were considerate & helpful. The entertainment we saw was, in general "average" and not as good as on other lines we have previously cruised with. We were unable to take the tender to Port Arthur, but went ashore in Hobart, where special disabled access busses were provided to transfer to and from town. Meals in the King's Court buffet were mainly average and selections seemed to be minimal, compared to some other cruise lines. On a good note, the quality of meals and service in the Princess Grill dining room was superb. We were seated on a table of eight and our dining companions were great company. They were very friendly, well travelled and we always had interesting conversations which sometimes extended our dinners to around 10pm! Would we sail with Cunard again? No. Lack of accessibility in the Suite and Cunard's lack of response to the issues, made for a disappointing experience. Read Less
11 Helpful Votes
Sail Date: February 2017
Lovely ports of call made us choose this itinerary and adult medium ship. Dining was excellent, lectures varied and interesting, the evening entertainment was on the whole very good but the Headliners on ship singers and dancers were ... Read More
Lovely ports of call made us choose this itinerary and adult medium ship. Dining was excellent, lectures varied and interesting, the evening entertainment was on the whole very good but the Headliners on ship singers and dancers were absolutely excellent. All very talented and ranked as good as any west end show. The cabin was the problem A86 mid aft four down from midships on port side. See cabin review and beware! Not worth the money. Excursions were varied and we took advantage of many in countries as Australia, New Zealand, Papa New Guinea, Japan, South Korea and China all well organised on time and educational. The dining area was well laid out although our table 48 was over the top of the propellor shafts and not only noisy but juddered from the vibrations. Most ships seem to think that rear ship for dining front for theatre and entertaining all at low level. Better if higher up, less shaking and stick the night club and gyms down the rear. Conversation had to be raised when ship moving above 17 knots, obviously designers never take a holiday on cruise ships. Still did not spoil a wonderful holiday (except cabin) see below. Read Less
12 Helpful Votes
Sail Date: January 2017
We came on the ship as basically first time Cruisers for the World Cruise 2017. Jan 6 to May 3, San Francisco to Monte Carlo. We had no complaints about the cabin or the ship, it is a little dated. Many of the repeat cruisers were ... Read More
We came on the ship as basically first time Cruisers for the World Cruise 2017. Jan 6 to May 3, San Francisco to Monte Carlo. We had no complaints about the cabin or the ship, it is a little dated. Many of the repeat cruisers were very unhappy with the condition of the ship as most were led to believe the ship had gone under renovation before the cruise. It turned out only some internal things were redone. New carpet was installed. Getting into the restaurants was not a problem. We thought La Terraza, morning and afternoon buffet was very good even though it was pretty much the same everyday. It was the best food of 3 in the evening. Food was very good, most of the time, but most of the menus were repeats. There was lots to do with many days at sea. Lots of lectures, classes and entertainment.. The service was way beyond our expectations. The crew was outstanding and worked very hard to anticipate your every need. There was a bit of a language barrier at times but their smiles and happy attitudes made up for it all. Some of the ports were redundant, and some we wondered why we went there at all, as there was nothing to do, or it would be Sunday and everything was closed. The biggest disappointment was the shore excursions. Many of the tours did not fit the descriptions. Many of the tour guides had their own agenda, or could not speak good English, so you were basically riding around in a bus wondering what you saw. Complains to the Excursion Desk fell on deaf ears. Hard to believe they had done some of these in previous cruises. Book with a Travel Agent company who has a representative on board and includes some of the land tour. Someone that hears you and advises you on board. Private cars were some of the worst unless you know where you want to go and a little something about the port. Don't be afraid to complain and fill in your reviews. We did not and that was a mistake, as we were basically ignored, I suppose assuming we were happy. We are not complainers. Final, this is not a cruise for children, not even any of the legs. Not a fit for the World Cruisers and nothing to do on board. Read Less
2 Helpful Votes
Sail Date: January 2017
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas ... Read More
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas decorations in there corners and dead flowers on windowsills.The cabin was suitable except there were no fridges, no coffee or tea making facilities and no heating. My bathroom flooded umpteen times and my bed was the source of an ant infestation. You couldn't find a chair to eat lunch al fresco and the food was poor. Entertainment all round was poor, no expert speakers for Panama or Suez. Hardly any entertainment on deck despite the tropical weather and very few buffets. The speakers were few and far between as was the cabaret acts.The theme nights were mostly a miss. The Bollywood amounted to a buffet and a showing of a Bollywood film. The ship was subject to flooding and leaks from pipes everywhere with blows being used to dry the large areas. This caused capers to small and staining on ceiling panels. The shore excursions were expensive and the amount of container ports was a joke, there were no facilities and no taxis and dos shuttle buses laid on Over 200 people got together for a meeting but management would not come and address everyone's complaints. Those that wrote letters needn't have bothered as they were not answered. A cruise from hell and if anyone has similar complaints I would love to hear from you at michele@mattmonro.com Read Less
6 Helpful Votes
Sail Date: January 2017
1. Price! 2.. The food was very good indeed and I am fussy(!) I do not eat pork products and I was supplied each night with the menu for the following day to choose and some dishes were certainly made specially. The vaiety was very ... Read More
1. Price! 2.. The food was very good indeed and I am fussy(!) I do not eat pork products and I was supplied each night with the menu for the following day to choose and some dishes were certainly made specially. The vaiety was very good. I did ask on 2 occassions for kedgeree and although they said its not normal in Britannia dining room to have specially made dishes they did it and it was great ... Cunard is of course dressier than most cruise lines. I had bought a tux specially and in a 11 day cruise there were three formal nights and I found that i enjoyed them more as went along. If you really dont like dressing up you may wish to choose another cruise line.- having been on NCL Carnival and Princess we will certainly use Cunard again at the right price. It is certainly true that having to wear a jacket on informal nights does mean that Cunard informal is on a par with formal nights on some other cruises. I enquired about booking for next year and was quoted almost 3 times what I paid for this cruise. One bugbear was the price of wine which is of course priced in USD and of course includes the 15% service charge on top so easily works out at over £10 per glass . This may explain why we and so many passengers drank water with meals . It must be possibble with duty free rules applying to provide wine at non=profiteering rates. The enlightenment activities particularly talks by Martin Bell were extremely good and on one occassion I had to sit on the steps as there were no seats in the theatre . . . Read Less
9 Helpful Votes
Sail Date: February 2016
We had a superb trip, nice people aboard. I have mobility issues so we booked the handicap cabin with Balcony . Oceania have only 6 handicap cabins aboard....for that I fault them. On most cruise line you can book a handicap cabin at ... Read More
We had a superb trip, nice people aboard. I have mobility issues so we booked the handicap cabin with Balcony . Oceania have only 6 handicap cabins aboard....for that I fault them. On most cruise line you can book a handicap cabin at everylevel, but on Oceania there is not much choice. the service from staff is excellent. Grab bars in all public washrooms. Staff carry your food to your table if you eat in Wave or Grill terrace on the 12 th floor. We loved eating on the deck outside in the back of the ship. Internet access was good, very fast early in the morbid or late at night, very slow for obvious reasons during the day. Food was excellent everywhere but our personal favorite was red ginger. Jacques being second. The room was spacious, pool area usually not incredibly busy. In destinations Bora Bora and Moorea were by far our favourites. Embarkation was not great and disembarkation was better. One nice thing is that they allow you to bring your wine (great in Australia and New Zealand) aboard. There is a 25$ corkage fee and if you do bring liquor you can only drink it in your room . All in all a very nice experience Read Less
8 Helpful Votes
Sail Date: January 2016
When we first heard about a hundred eighty days world cruise we were both excited and almost incredulous that such a cruise did exist. My wife wanted an owners’ suite and even this was with more than one year in advance they were all ... Read More
When we first heard about a hundred eighty days world cruise we were both excited and almost incredulous that such a cruise did exist. My wife wanted an owners’ suite and even this was with more than one year in advance they were all booked. Nevertheless, we put ourselves on the waiting list and eventually we got the accommodation she wanted. We had never cruised on Oceania but we heard good things about the line. The rumors turned to be true, as we found everything that you would expect on a cruise ship, top notch. In our opinion the food was the best from any cruise line we sailed with (including Regent, Cristal, Holland America, Cunard). The staff was excellent – it was almost like they had the power to anticipate your wishes. Insignia is a smaller ship but it does not feel small. Nevertheless, the stage is not large enough to accommodate a cast and that was the only part of the entertainment that was missing. The shows were not different from any other cruise line - in the same tier - because after all the entertainers are taken from a common pool. But being a smaller ship Insignia had the advantage of going into several ports that would not accommodate larger ships. The tours were well organized. We were surprised not to find in the shore excursion brochure that we got before the cruise any overland tours. The tour existed as we found out only when we got on board. By then some were sold out but we did not encounter a problem with the overland tours we wanted. It is also worth mentioning that booking on the specialty restaurants is the first thing that you should do if you plan to have dinner there because it fills quite fast. During such a long cruise there is a chance that some ports might be skipped and we skipped about five. Some were skipped because of unforeseeable condition and others because of potential would be bad weather. Of course, any captain can play the trump card that he is doing so for the safety of the passengers, but when the predicted bad weather turned out to be clear sky and you have a chance in a lifetime to see a small port you may feel differently. On this ship and probably for the entire Oceania cruise line, the personnel contracts run for four months. Most likely nobody from Oceania anticipated the effect of that on a six month cruise. We changed the captain twice, the cruise director twice, the hotel manager twice and sometimes even more with the rest of the crew. That had the unfortunate effect that you have to get reacquainted with, and retrain your cabin steward, waiter, etc. So you would conclude that this is the perfect cruise line. It may be so if nothing **only** happens to you. We were about two weeks from the end of the cruise sailing from Hawaii to Los Angeles. Even if there was no storm the sea was relatively rough causing sways and jolts on the ship. It did not affect me as I was jogging on the deck but my wife was confined to the cabin. At some point a security personnel showed up on the deck and asked me to come back immediately to the suite. The suite door was open and the medical personnel were attending my wife. She was in tremendous pain: what had happen was that while she was trying to walk to the bathroom the ship lurched and she fell on her back. The following day we arrived in Los Angeles but the ship’s doctor could not find an orthopedist so we had to wait until the next day when we arrived in San Diego. We went to the emergency room in a hospital in San Diego where, following a CAT scan, they discovered that my wife had fractured two vertebrae in her back. That was a compressed fracture that just needs time to heal. The ER doctor communicated to the ship’s doctor the result and here comes the surprise: she was not allowed to return to the ship. Evidently, all our belonging and her jewelry were still on the ship. At least I heard of a similar medical emergency that happened during this cruise when a couple had to pack and leave the ship in one hour. That couple eventually returned and I found out that the unaffected spouse could have gone back and said that he was taking a “land tour”. I rushed back to the ship which was leaving in less than one hour to fit whatever I could in one suitcase and told the concierge that I was taking a land tour and I would rejoin the ship in another port. Eventually, I caught the ship in another port and was able to pack our belongings. But my wife was confined in San Diego in a nursing home for three months before she was able to return home. Of course, we could have come back to the ship where she could stay in bed for another ten days until we arrived in Miami – we live one hour away. So whatever you do, if you travel with Oceania just don’t get sick. Read Less
Sail Date: June 2015
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did ... Read More
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did our homework before we left & we knew there would be some changes with the ship moving to the China market. We scored a great last minute special for this cruise & combined with doing our homework such as pre-booking most things we really did enjoy this cruise. In retrospect the minor problems were just that, minor. Maybe if we had paid full price, we may have been more disappointed in some things. Here was our experience: We flew into Singapore the night before & stayed at the Conrad near Marina Bay. This was a fantastic 5 star hotel & I would not hesitate to stay there again. Embarkation: We were Gold status & this did take a while. There were more people in our line than the newbies. I use a walking stick to get around & I appreciate when there are special lines for us people that are somewhat disabled, but only noticed one of these special lines at the security point. Ship: After we boarded, we set off to explore the ship & yes we were Wowed! The overall layout of the ship was great & everything felt new, clean & somewhat luxurious. We have sailed on the Allure so we were hoping for some funky new things on this ship that RCI had promised in its marketing & I felt in most parts they delivered. eg, The 270 lounge was amazing & one of our favourite areas to relax or see a show. We loved our stateroom, a spacious balcony up on deck 13. It was very nicely & cleverly appointed & very comfortable & loved using my wow band to open the door. We also loved the Seaplex & bumper cars as well as the North star. We did this over Hong Kong which made for amazing views & we were lucky the wait was not too long as most people were still ashore at the time. Another great venue was the Music hall, it was a great big two storey space that catered for bands, nightclub or other get-togethers. The main Theatre entertainment was a bit hit & miss. I thought the shows in the second half of the cruise were better. Unfortunately they replaced MamaMia with a new show called Sequins & feathers & other than the pretty girls on stage, lol, I really didn’t enjoy this feature show. I thought the music & dancing just didn’t have a nice mix & flow. It just looked messy & disorientated. My favourite area was the solarium up front and I spent a lot of time lounging around there. This is truly an all weather ship to suit one & all. Food & service: We sail Royal for their amazing ships not for their food. I personally have had better food & service on other Cruise lines, both cheaper & more expensive. We did however like the dynamic dining concept. We tried American Icon the first & last nights of the cruise. The first night food was not bad but the service was the worst I have ever come across of my 12 cruises. Seriously it was terrible. The last night service was better but the food was horrible. Chic in contrast was much, much better & ate there twice also. Silk was nice overall but thought the ambient lighting was just too dark. Never tried Grande. Of the fee paying eateries we tried Jamie’s twice & loved it, it was clearly our favourite on board. We also tried Chops Grill & were very disappointed. We always do a steakhouse on each cruise & they have always been great but this was terrible. Once again the lighting was very low, the service was only average & the meals bland & not worthy of the extra price. Presentation on the plate was clearly lacking & the food just didn't excite the tastebuds. Windjammer was ok food wise but it seemed everyone else on the ship was there the same time as us. Some days we did a full lap around & could still not find a spare seat/table, Once again this is extra annoying as remember I use a walking stick, so trying to find a spot while balancing a plate of food ain't easy! Food from the cafe's were very quick, nice & easy but the pizzas were quite bland also. The 270 cafe was a hit for us, good food for breakfast or lunch & never crowded. We had Royal Replenish drink packages which we had pre-paid from home. These did work well from bars for coffee’s, water, etc, but some of the automated machines often seemed to be out of order. In regards to C&A & M&M we did receive all info in our Staterooms as normal & the normal type of events were held. Ports: Pre booked ship excursions for Vietnam – local town of Vung Tau, & Xiamen China – city highlights. Both trips were just ok, nothing special. In Hong Kong we docked overnight & used this extra time for our self organised trip to Macau. This was a very long day but well worth it, got to see Giant Panda’s, the old & new towns & the amazing Venetian Casino which is said to be the largest in the world. Guest services, well this was where a lot of improvement could have been made. Lucky we didn’t have to go down there very often. Constant long lines & the mostly Chinese staff had very little English skills. Admittedly, I don’t know much chinese but this was a bit frustrating when trying to organise our passports for a visit to Macau. It took 3 separate trips to Guest services to get this organised & then on the morning we arrived in Hong Kong & went to go pick up our passports so we could make our way to Macau, there was a total shambles in the Port hall & no-one from RCI seemed to know what the procedure was & we along with many other disgruntled guests spent 1-2 hrs waiting to get our passports, & then made to feel that the mix up was all our fault by the Chinese RCI staff. Their rudeness in the matter shocked a lot of us passengers. So much for Customer Service? As for Shanghai Disembarkation, well no-one can be blamed for the fog & it delayed our docking for several hours. However the whole process was handled very poorly. The ship apparently anchored out of the harbour at about 3am, It would take another 5 hours of sailing from this point to Dock. So, unaware of this, all passengers were up early to meet in their respective areas to get ready to get off the ship, but No, it wasn't until about 9am that they told us we would still be hours away from docking (maybe 4 –6pm) and we could return to our rooms. They could have told us this two hours earlier & we could have slept in some more or not have rushed to Breakfast, etc. They did give us free internet & lunch. Later in the day when we finally could get off we were lucky that we did self assist with our luggage & didn't have to put up with all the craziness in the terminal. However we were in line waiting to get off the ship for a long time because many people in front of us who still had to pick up their luggage in the arrivals hall, had gotten into line well before their number had been called. This just meant that not only did they hold us up, but they then standed around waiting in the cramped area in the terminal waiting for their luggage & adding to the confusion. This was very poorly handled by RCI. We then got a taxi into the city where we already had a hotel booked. The Raddison New World Hotel. A nice hotel but not as nice as the Conrad in Singapore. This was the largest Cruise Ship to ever visit Asia, so the welcome we received in each port was a real highlight, with lots of Chinese Dragons & drums & dancing. Our balcony was on the Starboard side & we always seemed to dock on this side, which worked out well for us as we had prime viewing for these great welcome exchanges. Overall we had a great time & would cruise the Quantum again for the right price/Itinerary. Read Less
1 Helpful Vote
Sail Date: April 2015
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line ... Read More
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line dancing, evening dancing with Big band or the Sligo band and late night theatre. There was Bridge and other card/board games and a Casino. The itinerary was an excellent one on our Papette FP to Charleston SC last month. Each area unique in history! It would take pages to describe the beauty, culture and great people we met along our journey! Would definitely recommend French Polynesia as a destination! We had upgraded last minute to penthouse from veranda. Both are very nice, however the PH closet is really walk in and fabulous. I liked the spacious design of the room as well. Didn't really use Butler for much. He took laundry for pressing and cleaning which any of other stewards do as well. I suppose if you wanted to dine in he would be more helpful as when I ordered breakfast to the room one morning, he set table with tablecloth, glasses and silver and served food like a waiter in the dining room. I enjoyed onboard, the pool, sauna/steam room, art classes, enrichment series, and line dancing. I heard from others the culinary classes were great. I loved the music, from the string quartet to piano bar and the two bands, each different in their own way! Overall the staff was excellent. We had a few quality improvement issues which were addressed with GM. I would like to have seen more daytime music on sea days otherwise all the music venues were great! We changed to handicap room second leg of b2b to one of 4 Veranda HC which was great as we had more room for mobility scooter and other medical equipment. The bathroom gets soaked when you take a shower. It was great for my husband as there was a shower seat. I usually took my showers in the spa! Javier, an excellent Chief Concierge arranged assistance for our departure which made it much easier for my husband, a handicap man on a mobility scooter and many others. We have 2 more upcoming cruises with Oceania. Ships we've been on and love. Sail on! Read Less

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