-(EVERYTIME)
-Room services orders takes over an hour+
- Food is horrible barley cooked poor selection of food choices. Food taste like rubber. This should be more focus than anything especially when you go to a cruise over 7 days long!
-Lack of customer services
-Lack of waiters attention in restaurant you pay money. For example Brazilian steak restaurant our waiter so us only once. ...
We chose the cruise because we’ve travelled with NCL several times and we had found the food, service and quality superb. We’d been in the Haven on the Jade and considering it’s an old ship we were so impressed with the service and quality. So we decided as we have toddler, going in the Haven would be a great ease to us. We spent 13k on a 10 day cruise. The itinerary changed multiple times before ...
This cruise was booked at 2Wks notice, so no prior planning or in depth research on the Cruise Line or the Ship, first time with both.
We had a “Mini-Suite”, really a glorified balcony. Layout, really quirky, as everyone tends to say about the cabin. A real lack of power sockets.. and you have to hunt them down. 2 in the whole cabin area.
Food and staff on the ship, no problem at all, we ...
We decided about a month before sailing to join some friends on this cruise. Norwegian was running a sale that included half price airfare for a companion. We did not realize until after we’d booked and tried to arrange airfare through NCL that there was an exception to the airfare deal that excluded anyone who booked less than 75 days before the sailing date. So, we were on our own. We did ...
We have traveled with Norwegian Cruise Line in the past and truly enjoyed it all. My NCL reservations representative is wonderful too. We chose this ship’s itinerary since our first option to travel with NCL Epic out of Barcelona was cancelled to do ship updates. Needless to say, they should update Breakaway too. Commodes did not flush properly, no automated door openings so touchy touchy, no ...
NCL canceled Sardina, spent 2 days at Florence port which does not allow for liqour to be served. Food was disgusting and cheap, employees seemed crabby and overworked, entertainment was limitted and poor quality. Passengers appeared to cough more frequently as cruise went on, then we returned home tested covid positive. Breakfast at all restaurants was served cold and of poor quality, eggs over ...
Sailed previously on NCL Encore to Alaska, and it was fabulous. The Epic, however needs to be dry docked - or sunk. The service was terrible. The food in most instances was deplorable. The cabins are very uncomfortable; barely any water pressure in the shower. Most of the entertainment previously advertised did not exist, Pricilla Queen of the Desert was not offered. The Beatles only played ...
This was the Dave Koz Cruise 2023. It was booked back in 2019 for 2021 then had to be cancelled due to Covid. The service on this ship was HORRIBLE. The Customer Service Desk was useless and the Food was very bad.
I admit that the Ports of Call on this cruise were amazing. The entertainment as always was some of the best. However, the service and the food were severely lacking. I ...
I have been on several cruises before with P and O, and Royal Caribbean.
Overall -
There were a few good aspects, but I would not sail on the Azura again. It felt like a cut-down, budget experience and totally lacked any imagination or flair. Apart from our evening waiter (who was brilliant), the staff seemed bored, overworked and did not put any effort into making the holiday a special ...
I recently cruised on the EPIC, May 11 thru May 20 with spouse and 2 friends. A couple weeks before we sailed out of Rome, the cruise line cancelled one of its ports (Sorrento) one of the specific reasons for choosing the ship was for the itinerary. The cabins with balcony were strangely configured, meaning, the layout was horrible, tiny thin counter space, a bathroom on right side upon entrance ...