For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source.
One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
Where to begin. Actually at one star it is overrated and grossly overpriced for what was delivered. The ship is an old rust bucket. The saying you can't make a silk purse out of a sow's ear is a perfect description. Since the cruise up the Hudson is marketed to seniors, American thinks we are too old to use the internet. With that in mind they only provide WiFi if you can position yourself ...
The Columbia/Snake river on The American Pride was truly amazing. We had an incredible crew that took care of us. The speaker, David Miller not only delivered a great lecture on Lewis and Clark expedition, but enhanced our experience by displaying artifacts and foliage of the region. David gave us information about the many locks we went through. Lots of historical facts. Arts and crafts classes ...
We enjoyed enjoyed exploring the Columbia River Gorge. A riverboat is an excellent way to get to see this part of country.
From other passengers that had been on American Cruise Lines I would hear consistently that they had good experiences on some of the companies other trips.
However, anyone booking on this ship should be aware that this a very old and barely maintained boat. The boat is ...
For our first post-COVID adventure, we decided to see more of the USA, and a riverboat cruise down the mighty Mississippi has always sounded alluring. We sailed downstream, from Memphis to New Orleans, on the beautiful and stately American Queen. We spend three nights pre-cruise in Memphis, one of which was included in the cruise fare. The cruise line hotel was The Peabody, "The South's Grand ...
The boat was dirty. very rarely cleaned by crew, i have photos. food cold and awful
Bars bad and very few
Boat broke and we missed ports
Captain hardly dais a word
two nites the cabin was not cleaned
front desk was useless
we would tell people not to cruise on the boat
there was covid on it and they did not tell us until after the fact
i\I wrote the company and they did not ...
Pre-cruise:
We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
Hi Pamgoes,
Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...
My husband and I took this cruise in December and we were pleasantly surprised. The food in the dining room was good but not always as hot as I would prefer. The same is true in the Front Porch buffet. The servers and staff are very friendly and attentive and our housekeeper was always there for us. The entertainment is good, but the piano player was a little off key at times. The hop on hop off ...
Hi vicky4trips,
We appreciate you taking the time to write us a review! Our partners at Shore Excursions take pride in providing these unique experiences. We are grateful for that...
Love American Queen Steamboat Company and the American Queen Steamboat. Cruised many times with this company and it remains our favorite. The American Queen is a classic riverboat giving you the feel of the old steamboat days, but with all the conveniences of a modern cruise ship. The boat has a elegant theme with a casual, easy going and relaxed atmosphere. The cabins are comfortable with ...
Hi shrumster!
Thank you so much for sharing your glowing recommendation. Loyal guests like yourself make us feel so loved! Being surrounded by America's history every day is a role we take...
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea!
The cruise started out great. Soon we started to hear that guests were sick ...
Hi mmyeats,
We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill.
In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...
Sail Date: November 2019
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