Customer Service is poor and benefits are not transparent.
When we first booked for a September sail date, we were told there were 15 days before departure for the "Peace of Mind” delay for our cruise. In July, with the virus still rampant, we rebooked for a November 2021 sail date which we assumed was still under the “Peace of Mind” policy. We then attempted to change the cruise sail date to ...
This ship was Recommended by our sister in law who had previously sailed on the Spirit.
We found the cruise to be extremely well organized from start to finish. We were kept very well informed of any and all changes that were made due to weather.
Embarkation and disembarkation went extremely well. Couldn't ask for better.
We found the staff to be extremely courteous, polite, friendly, and ...
Choose this cruise to experience Greece and its food, drink and culture. The good is that Princess did an awesome job on embarkment (no wait) and disembarkment. Excursion organization and cleanliness, and great staff. It couldn’t have been any better.
I rated 4 stars because I wouldn’t take this cruise again. It was boring. Entertainment was for older people ( we were a party of 8 in our late ...
Warning and apologies in advance for how ridiculously long this is going to be! Feel free to pass on by. :)
My husband and I met our 23-year-old daughter in Venice (she lives in Germany) to embark on the NCL Star 7-day Greek Isles cruise August 18-25, 2019. Planned stops were Kotor (Montenegro), Corfu, Santorini, Mykonos, and Argostoli (all Greece), and Dubrovnik (Croatia). At check-in we found ...
Pros:
1) staff (except for reception) were excellent - very helpful and polite
2) food choice and standard (and hygiene) were excellent
3) choice of entertainment was very good
4) embarkation process was handled efficiently and quickly
Cons:
1) reception had difficulty understanding problems and requests
2) room was very noisy all cruise - it was a disabled inside cabin with ...
Holland America’s greatest flaw is not providing enough accurate information. This is not a new problem. We have observed this on all our HAL cruises. Celebrity does a much better job. There are so many ways that the information services could be improved.
For example:
•Put the port talks on the TV like you used to. We can’t always attend in person.
•If you list port information on the ...
We just returned from a week on the Athena leaving from Athens to 6 of the Greek islands and Ephesus Turkey. Before leaving I read the Cruise Critic review of the Athena, fairly positive, and the reviews of two who had sailed on the Athena, quite negative. So having done many Crystal Cruises it was with mixed emotions and low expectations that we ventured forth.
The embarkation process was set ...
We are a family of 3, mom, dad and 9 year old son. Previously we have cruised on Carnival, Celebrity, Disney and Norwegian. Of those, the experiences on Carnival and Norwegian all but assured we won't be back. The RCL Vision 7 night Greek Island cruise made us solid fans of RCL and the Vision. On and off the ship went without a hitch especially since we only travel with carry on luggage. However ...
My daughter and son in law booked this cruise for me I travelled with them but in my own cabin. It was a way I could experience cruising as a solo traveller but with them to fall back on after losing my husband and lifelong partner of 47 years. The ship was really good it did not have single cabin lounge but they did have a group that met for a drink and I even went for a meal with them one ...
Sailed with NCL a couple of times before - once to Alaska (Norwegian Sun) & the same cruise to Greek Islands 4 years ago. The Jade is starting to look a wee bit tired and probably in need of a refurb - but overall a very enjoyable trip. Balcony cabin on deck 9 was very comfortable with an extra large bed, the balcony a decent size (although not as clean as it should have been!). Food on the ...