We were on the Breakaway in 2018 out of New Orleans. It was a beautiful ship with excellent, attentive service. So it was a tremendous disappointment to find her so rundown and most of the crew never smiling. The balcony cabin on Deck 14 was well worn. Safe was broken, bedsheets had musty smell, bed and pillows were lumpy, balcony was rusty with paint chips flaking off everyday. Cabin steward was ...
This is our 5th cruise on NCL in 2 years. Probably our last. In all of the previous cruises with NCL the dinning experience was different. This sailing sucked. They did not or are not offering reservations at the main dining rooms. Waits have been over an hour most meals. Once seated the meal takes over an hour to get all of the food. My wife has a food allergy and the buffet staff could not ...
We chose this cruise to visit Morocco and several ports we had not been to but the Moroccan ports were cancelled at the last minute. Although this was a complete overreaction by the cruise line and we were disappointed it was followed by many other disappointments. The food onboard is nowhere as good as that offered precovid, ie some cold dishes and the flavour and variety has deteriorated. We had ...
1 -At the pier, we were directed to the wrong line to begin check-in (not a good omen). There were 6 stations, where each NCL person had a paper printout of 2,000 people to flip through to find our names (oh,boy).
2 - Room sounds as if the storm is inside. Steward explained, in a somewhat miffed tone, that we did not push the handle hard enough. DL cannot do this, Ken will need to help. We ...
Booked a European cruise that sailed out of Southhampton in October. First the good. The meals were good. The Garden Cafe buffet was actually good with a variety and selection that pleased multiple tastes. We also enjoyed the the food at Cagney's and Moderno. They make good food for specialty diners. The crew were very friendly and attentive to doing great service in housekeeping, food, ...
Chose this cruise as for 12 nights there were 8 ports of call so not many sea days. Sadly a massive storm started on the day of embarkation and messed up the whole trip. Delayed departure and then two ports were cancelled which couldn't be helped. Weather was atrocious throughout. Ship was packed and there was no "quiet space". All public areas were too small and you were continually on top of ...
The cruise was a fairly typical cruise until the final night of the cruise. I was standing on my room's balcony observing the departure from the port of Le Havre, France. Now remember that every cruise line you have ever sailed on repeatedly lectures you on not throwing anything overboard. I was standing there enjoying the departure when I was deluged with an unknown liquid from the deck above. I ...
We love NCL, Sapphire level 20+ cruises, however, this cruise was pretty bad.
1- Cruise management
Many problems could have been prevented with better management. With 10+ busses returning from excursions at lunchtime the main dining room was closed . This created a chaotic situation at the Garden Cafe and the Irish Pub with no seating available.
Assigning excursions to busses was also ...
We decided on this cruise as it was sailing to the Canary Islands from the UK. With it being just an hour flight to London for us and a short enough train journey, it was a good option at this time of year.
After seamlessly boarding the ship, we were pleased with the ship overall. Nice public areas and to a high clean standard also.
We checked into our cabin and liked the decor and layout. ...
This is our first time cruising with Celebrity and we chose this cruise line after reading the great reviews and because of the itinerary. But this cruise was different from what we were expecting.
The positives: Embarkation and disembarkation, entertainment, and cleanliness throughout the ship.
The negatives: As soon as we were settled, we wanted to see the ship and get familiar with it. ...