We are seasoned sea cruisers and have done 3 other river cruises with two other companies, more expensive ones . Having done a P&O Xmas Cruise last year which was not very Chrismassy, we chose the Tui Rhine Christmas Charm itinery actually over xmas. Flight from Gatwick was actually very good even though it was an early start. Our pre-booked travel assistance was excellant and the same upon ...

I was really disappointed with this cruise, especially as it was my first time cruising. Whilst TUI touched on the double docking possibilities their information was very scant. We booked a suite with had two sets of double doors with Juliet balcony, as it happens this was a waste of time and not worth the extra cost. On three and a half days out of seven we had another ship about 6” from ...

Cabin 204 is not fit for purpose,there was a terrible buzzing,vibrating noise 24/7,we complained on day 2,to be told it was the vacume from floor below,i asked for ear plugs which never materialised,also had the night club above us which we could also hear The air con leaked,again reported it,they put a towel down!,resulted in horrible damp smell,oor feet got wet every time we had to walk past ...

We were told on the afternoon of day 2 that the boat couldn't get to most of our remaining destinations. River levels were originally blamed but the captain confirmed there were major issues with an engine and broken propeller. We didn't get to any 'Gems' after that. Strasbourg and Basel were cancelled.- the 2 places most people wanted to visit. As Tui knew about this 3- 4 weeks previously we ...

This was our second time on a Tui River cruise, selected because we wanted to do the Dutch part of the Rhine and the price. We were on the Skyla previously and the Isla has the same layout. We had a French balcony room on the top level - it was compact but had everything we needed, including a decent shower. The Tui meet and greet at Amsterdam airport was good (the BA flight was not so good ...

We booked the Passau to Budapest river cruise. What a nightmare. Toilets and air con not working, an oven packed in and also the coffee machine broke. To top it all though, the Engine packed in on the second night and we were stuck outside an industrial estate outside Linz for a day and a half. They then decided to bus us to Vienna, to an airport hotel, where they flew us home the next day. Then ...

I cannot really comment about the overall Trip/Danube as 36 hours into the cruise the boat broke down, we were eventually sent home missing 6 of the 8 ports. Everyone on board including crew, just assumed niavely, that because it was TUI's boat & their decision to end the trip we would either get a full refund or more likely the opportunity to do the cruise again at some other date. Oh how wrong ...

The staff were truly excellent. But the big let down was that the air conditioning wasn't working and even they said it was fixed a few days later it really still wasn't. So think again if you're going to book this ship over the warm months. We were fortunate that most mornings and evening were cool, even cold and so didn't suffer from the lack of AC. I do remember one stifling night in the dining ...

ICONS OF EUROPE- TUI RIVER CRUISES - ISLA 28th APRIL – 13th MAY 2024 Before booking, we searched many review sites and found nothing to suggest that we would experience any of the problems below. We have travelled extensively and have never complained about a cruise before or posted a review like this. We wish we had found an honest review like this of tui river cruises before we booked. We ...

Not sure where to start. Bags not taken to cabin, had to get them ourselves after a considerable time on boat. The weather turned hot so they put the air conditioning on. It was so cold in the main bar where the entertainment was in the evening that everyone was sitting with coats on. When we boarded the ladies toilet by the main bar was out of commission and remained so until the twelfth day of ...