Swan Hellenic Cruise Reviews

Beautiful ship SH Diana
Photo Credit: Michael Dalke
Zodiac for wet landing on the beach (AWESOME)
Photo Credit: Michael Dalke
SH Diana
Photo Credit: Michael Dalke
Observation Lounge
Photo Credit: GDNRDY
Cruiser Rating
4.7
Very Good
90 reviews

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1-10 of 90 Swan Hellenic Cruise Reviews


A snowy June in Iceland!

Review for a Arctic Cruise on SH Diana

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Alaska Mountain Climber
10+ Cruises • Age 70s

The SH Diana is only a couple of years old and is fabulous. Its observation lounge is huge and provides lots of comfortable places to sit to take in the scenery, enjoy the various free drinks, staff presentations and to have conversations with other cruisers and staff members. The dining rooms are also bright and well-appointed with lots of large windows. The food we had was wonderful with a ...
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Sail Date: June 2024


More negatives than positives

Review for a Arctic Cruise on SH Diana

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Evaritada
2-5 Cruises • Age 70s

Communication is non-existent. A hotel room the night before the cruise was confirmed, but when I arrived the hotel had no reservation. I spent three hours on the phone to finally learn that SH decided to put me (and others) on the ship instead of the hotel but didn’t feel it necessary to tell me or the hotel. This was probably a cost cutting measure. I was told to go to the ship, but given the ...
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Response from KimD, Guest Relations Team

I am so sorry to read your comments, it is truly disappointing that this was your experience and I have made all departments aware of your specific feedback across all areas. We here at...

Sail Date: May 2024

Traveled with children


Swan Hellenic Perfection

Review for a Europe - British Isles & Western Cruise on SH Vega

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Adrian n Lindsay
2-5 Cruises • Age 50s

We cruised for ten days on Swan Hellenic (Vega) from Lisbon, Portugal to Spain, France, and finally Portsmouth UK. I'm not a very experienced cruiser but travelling on a small boat was a totally different experience than a huge one (previously traveled on 4k passenger ship... SH Vega 152). We loved it and won't go back to big ships. The level of service on our cruise was astounding. The ...
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Response from KimD, Guest Relations Team

Thank you so much for taking the time to review and I am so pleased you saw the benefits of cruising with Swan Hellenic and the efforts all our staff onboard take to ensure a high level of...

Sail Date: May 2024


4.5 star AND easy ways to improve to get more

Review for a Panama Canal & Central America Cruise on SH Diana

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GDNRDY
6-10 Cruises • Age 60s

The big question is: "Would we cruise on Swan Hellenic again?" Absolutely if the time, itinerary and $$$ happen to line up. Using our Scenic River cruise in December 2022 as a comparison (4.8 stars) I'd say that a) given the more exotic locales and b) less cost for Swan, the two would rate equally. However, this is a review of the cruise in a vacuum noting pros and cons that came up 'without ...
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Response from KimD, Guest Relations Team

Thank you so much for taking the time to supply such a detailed reviewed. Whilst I am pleased to read your positive feedback, I have certainly noted the areas that require improvement. I...

Sail Date: April 2024


Outstanding Cruise, looking forward to Antarctica

Review for a Antarctica Cruise on SH Diana

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Michael Dalke
10+ Cruises • Age 60s

The pictures online do not do the ship justice, it is gorgeous. The fireplace and nice large shower are a very nice addition to the staterooms. The entire staff was awesome (bartenders Grace & Sylvester, room steward Dennis, & dining room Filbert) to name a few. The expedition leaders and teams were awesome. It was great to have the crew join us excursions. They were able to enjoy the ...
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Response from KimD, Guest Relations Team

Thank you for your wonderful feedback and absolutely I have noted your comments with regards to the internet and will feed to this back to the ship Operation Team. Sending all the best and...

Sail Date: April 2024

Traveled with children


Take the Plunge (Polar)!

Review for a Antarctica Cruise on SH Vega

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Antarctica 2024
6-10 Cruises • Age 60s

Antarctica was the last continent for me to visit, I received an offer from Swan Hellenic and after some research, booked the trip. It was, simply put, AMAZING, a trip of a lifetime. Everything was top notch from the pre cruise hotel to the ship, the excursions, the food and the staff! The food was terrific, did you ever hear of king crab leg and lobster being served on a buffet, all you can ...
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Response from KimD, Guest Relations Team

Woweee, sounds absolutely sublime, I am so pleased your experienced every inch of the luxury we offer onboard. Thank you so much for taking the time to post, we look forward to welcoming you...

Sail Date: February 2024


Great trip!

Review for a Antarctica Cruise on SH Vega

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Penguin_TO
2-5 Cruises • Age 50s

We had a great Antarctic expedition on the SH Vega. The ship is new so all the spaces are well-designed and attractive in a Scandinavian style. Our cabin was very nice. I loved the seating area and relaxing after the long day in front of the "fireplace", or taking a dip in the heated pool. Comfy beds and lots of storage in the room. For the expeditions, we made it out two times each day, ...
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Response from KimD, Guest Relations Team

Thank you so much for taking the time to offer your feedback, I am over the moon to read your positive comments relating to our service offerings onboard, specific to the food, staff and...

Sail Date: February 2024


Excellent Service and Education. Bad Communication

Review for a Antarctica Cruise on SH Diana

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Rololand
2-5 Cruises • Age 40s

We booked the premium suite and every material item on the cruise ship is nice. Fixtures are well appointed, bed is wide and comfortable, service is top notch and excellent, expedition guides are super knowledgeable and friendly. So why the poor review? 1) The Captain made the decision to cut the last day of expedition and return to port early despite claiming rough seas except the day we ...
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Sail Date: February 2024

Traveled with children


Luxurious Adventure in Antarctica

Review for a Antarctica Cruise on SH Vega

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Chris_88
2-5 Cruises • Age 30s

My wife and I have now been to 74 countries and all 7 continents, including 3 cruises at the age of 35 and I know we'll look back on this trip forever as the BEST thing we have ever done. The vacation itself included flights from the UK to Argentina where we boarded the SH Vega, bound for Antarctica. We originally said that Antarctica was a once in a life time destination but having been, we'd ...
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Sail Date: January 2024


Americans and Canadians, don't be fooled by Swan H

Review for a Antarctica Cruise on SH Diana

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NY Traveller1
First Time Cruiser • Age 30s

We were the guests on Swan Hellenic's cruise this year and we have been on many other cruises too. We feel compelled to share our recent experience with Swan Hellenic Cruises (SH) and advise against recommending their services to you, particularly those hailing from the USA and Canada. Our disappointment with Swan Hellenic stems from several concerning issues that we believe potential travellers, ...
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Response from KimD, Guest Relations Team

Thank you so much for taking the time to send over your comments, I would really love to comment on this directly. Can you please send over your booking details to...

Sail Date: January 2024

Traveled with children


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