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Regent Seven Seas Cruises

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Seven Seas Mariner

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Seven Seas Navigator

Seven Seas Explorer

Seven Seas Splendor

Seven Seas Grandeur

Disappointing catering 

San Diego

First time Regent clients here and thoroughly disappointed. The Penthouse suite we stayed in was very nice, but also tired. The Butler service overhyped and unnecessary in our opinion - just canapés delivered daily and a mini bar also topped up daily - only it wasn’t and required reminders. The vast majority of their waiting staff and all of the housekeeping teams were fabulous. The reception staff however, were in our opinion very poor with an unpleasant air of arrogance. Worst of all the destination services, not the pleasant young lady usually on their reception, but the management of it, just horrendous. We were informed that our trip in Tunisia was cancelled upon boarding, no replacement was offered. The day before arriving in Tunisia we called destination services and were told nothing was available. We boarded our tour coach in Genoa for a much anticipated trip to Portofino. After a lengthy delay the tour bus set off. After leaving the tour guide on the coach informed us that the itinerary had changed and we were no longer going to Portofino! On another tour we were suckered in by a ridiculous description aimed at gullible tourists - a lesson learned. We subsequently cancelled a couple of other trips purely because the quality of the tours we had experienced were so poor. In truth some of the entitled, rude, ignorant guests did not help - on a tour to Sardinia they chose to ignore the tour guides timings, decided to order food on a short stop and threw their teddy’s out of the pram because a cafe that we’d planned to stop at was closed- obnoxious, self centred people. Onboard It became apparent that certain goods were being rationed. No matter what bar I ordered Leffe beer from the waiter would often have to go on a hunt around the ship to find some. As did our Butler on many occasions, offering other brands instead. We gave up trying to source Bran flakes after day four at breakfast, they’d run out. They ironically reappeared on our last day. The daily chore of obtaining oat milk for our cereal was an unnecessary inconvenience, as was trying to find a cleared table for breakfast on too many occasions - hardly luxury and not what we had expected. I could go on and on. Most memorable were the cringeworthy daily “Voyager Today” broadcasts. Andrew the cruise director was credible and professional, the other two not so much. Save to say it was our first and no doubt last cruise with Regent Seven Seas.

Regent Disappoints 

Kauai

Really nice cruise, although getting on a bit the ship was well maintained. The food was lovely the staff and service perfect. The internet was awful, the entertainment was Ok but on one occasion brilliant, The Spa is just usury a ridiculous quote of 249 dollars was offered for a deep tissue massage and 140 for my wife to have her nails done, this is just greed and I would avoid the spa on these ships at all costs. We have the money and could easily pay it but there is such a thing as value for money and this was not. All the tours were included but we didn't fancy getting up at 6-30am and trundling around on a bus for hours so we made our own arrangements. That said I would happily go again but have a massage in London before I went, my fully trained physio charges 60GBP.

Lovely cruise

Rarotonga

We mostly chose this cruise for the amazing itinerary. Iceland, Norway, Shetland Islands, Amsterdam and Bruges Belgium which did not disappoint. The crew was absolutely amazing, they just couldn’t do enough for us and we’re always asking if there was anything else we needed or wanted. Many knew our names a drink preferences by the third day. We were treated like royalty. Voyager is 23 years old and showing her age. Unfortunately she will not be refurbished until 2025. Our Penthouse suite was spacious but in desperate need of an update, especially the bathroom. The food onboard was mostly good, but we thought it definitely had declined since our cruise on Explorer last year. Entertainment was fair. Only one decent guest entertainer and the singers and dancers were good. Many senior officers were visible and friendly although we never saw the Captain once during the two weeks. Can’t remember this ever happening in over 100 cruises. Will definitely be returning to Regent in the future.

Fantastic crew and ports but a couple negatives as well

Kusadasi

We have cruised many times before  - but this was a step up for us in terms of quality ( and price ) but the all inclusive fare was brilliant . Compared to other cruise experiences I think what you are paying for is space - both in the suite which was a really good size ( and the first time we had more storage than we needed for clothes ) , but also in the public areas where we never had to wait for a table or queue for anything.

The staff on board were also fantastic - they had time to interact with the guests , were always friendly , and nothing was too much trouble.  

The voyager itself is now quite a few years from its last refit - and in small ways is starting to show some signs of wear and tear - and I suspects lacks the "wow"  factor on some of the newer ships.  This wasn't much of a negative for us but if you are really fussy you can find a few marks and scuffs. 

The dining room food choices were excellent - the buffet option is a little more limited ( its a small ship ) and probably set up more for the USA market but the quality of the food was really good.  The ( included ) speciality dining choices do have slightly better food ( 18oz bone in prime 7 ! )   than the main dining room. 

My wife is Vegan ( and fussy ) which presented some difficulties.  There are vegan options on all menus, but by default it can be a choice of 1 dish.  After raising this the staff could not have tried harder and the excutive chef and Matre D came to see us nearly every day - we were delivered the next days menus and a list of all the plant based dishes they prepare so she could make a special order ( either on or off menu ) and they purchased in some specific items at ports for her .  The main issue is that ordering a day in advance is restrictive and there was a lack of choice on the buffet etc.  The Vegan food was no worse than other cruises we have done but we expected a little more from the standard menu and buffet choices.  

Boarding at Southampton was a breeze - included transfer from included hotel stay in london, no queue and drink in hand in about 5 mins.

We don't normally do tours - but took a few of the included ones and they were pretty good - Kyaking in Lithuania was great ( but not popular - there were ony about 6 of us ) 

The Ports were good - compared to a Baltic cruise we did 10 years ago were were sometimes docked further out than expected but I think thats probably a change from the ports and there was always a shuttle bus laid on. 

Adding in all the extras ( Laundry every day , internet , tours , nights hotel stay , transfers etc. ) then the cruise is actually pretty good value-  and we don't do a lot of tours or drink much 

Overall a really great holiday

Fantastic holiday - vegan food needs a  little work 

Paris

We have been sailing with Regent for close to 20 years.  It appears Regent is in a slow decline and is becoming more like its bigger ships in the Norwegian cruise company. 

This last cruise is the first time I noticed food was being reheated from previous days.  Normally their leek tart is fresh and creamy with a flakey crust.  On several occasions the tart was clearly reheated and the crust was tough and the filling was no longer fresh.  This also happened with their creme brulee and an avacado-crab appetizer.  I know they are trying to cuts costs but it is no longer an "Epicurean Indulgence."

The voyager itself is very dated.  The observation lounge is starkly barren.  My high school lunchroom had more character.

While all excursions are included in the price of the cruise, the quality of the excursions over time has steadily degraded.  Now a typical excursion is basically a bus ride, a stop at a shop or site, and a ride back to the ship.  About half of the time we skipped the Regent excursions and set up our own tours.

Regent is no longer unrivaled

Ketchikan

This was a memorial cruise following the deaths of both of our parents. I went with my sister, brother and his wife.  We paid $40,000 for the two cabins on the Regent SS Voyager for the trip from Barcelona to Lisbon. June 25 to July 2, 2023. It was not the top quality we had paid for. It was quite disappointing

1.	Lack of communications and zero organization regarding flight check ins and luggage outbound from Texas to Canada to Spain. Zero assistance at airports.

2.	Zero directions at Barcelona airport. Could not easily find Regent agents.

3.	It would have been nice to be provided with a bottle of water on arrival at the bus and information as to how long to the hotel. Nothing. 

4.	Tours were inconsistent in quality. Some guides had microphones and headsets for us such as in Granada who was good; others did not. Problem with the Granada tour was that it was misleading. The places that we toured were not all of what was presented. Many were skipped. 

5.	The tour in Malaga all of the churches and stores were closed. A few bars and tourist shops were open. Not good planning.

6.	One guide at Cadiz carried a water bottle instead of a flag. He also spent 40 minutes talking about the slaughter of bulls in the bull ring. When asked to stop, he did not. He also provided insufficient information about the architecture of the old city… which was the main focus of the tour. 

7.	The mess up in Morocco due to the Eid al-Adha holiday was in excusable. Everything was closed due to the holiday. As this is one of the most holy of Moslem holidays, it is not acceptable to schedule tours to places where all of the buildings that we were scheduled to go see were closed. The entire country was shut down. Regent should have known this, moved to a different country or something of value. But to take our money and spend 8 hours driving around and not able to see what we had requested to visit is not acceptable. 

8.	The tour guide in Portugal spent more time chatting with the driver and did not talk much about the architecture or the history of the area. She took us to places where we had to pay for the rest rooms and clearly received commissions for purchases. She would let us off the bus with no information and say you have “5 or 10 minutes to take a picture.” She was not a good guide. 

9.	The French restaurant Chartreuse on the first night had good tasting food. But the service was so poor and so slow that the food was cold. The food was terribly salty, and not suitable. I tried to order fish without alcohol in the sauce, and it was already premade. The non-alcoholic sauces were very salty. While the ice cream was good, the crème brulee desert was room temperature as if it had been sitting out on the shelf. Not acceptable. 

10.	Water was never chilled on board ship. When we asked for cold water, it was not cold. Water in La Veranda restaurant tasted fishy. I eventually broke down and just used ice only board ship. I ended up with diarrhea which I suffered for 4 days.

11.	We attempted to book another night in the French restaurant, but they never permitted us the opportunity. Not decent service or support.

12.	We were able to book one night in Prime 7. The last night July 1. This was a disaster. We were booked for 8:30pm. We were placed at 9:20pm. The place was loud like a bar filled will drunks at a football game. 

There were 3 other empty tables when we were finally sat at our table. The servers tried to help but service was lousy. Food was salty. Salad not edible. Seafood (King Crab) was freezer burned and dry, 1 scallop completely covered with salt and not possible to be eaten. The lobster was the only thing edible. Food was sent back and the chef alerted to the poor quality of the food. It did not improve. Servers often did not know if food had alcohol or meat in it or not. I had to ask each time. 

13.	Coffee on board ship was consistently bad. It was weak, bitter and of poor quality. At all locations. Trust us, we tried every location. They were all the same. 

14.	Compass Rose food was salty and of poor quality. Not served hot when supposed to be hot, and not cold when supposed to be cold. Not wide selections for non-meat eaters and non-alcohol drinkers. 

15.	Pool side juice bar service was nice – but the vegetables and fruits were room temperature. This made the juice not worth drinking. They should have been kept chilled.

16.	Shops on board had limited items. Not much of a selection of clothing. Very limited health items. 

17.	Only one small pool. It was salt and chorine with heavy on the chemicals. I broke out in hives from being in the water for 5 minutes. And yes, I had showered immediately after being in the pool water.

18.	Medical Center was extremely overpriced for on ship visits. Decision to not go.

19.	Wi-fi was inconsistent and unstable. Additionally, only one free account per cabin. I had to pay $175 for my service.

20.	Spa service was extremely overpriced. $284 for a 50-minute massage was very high for mediocre treatment.

21.	I did not attend any evening events as they started at 9:30pm. Which I felt there should have been other options. 

22.	Cigarette and cigar smoking on the pool deck was horrible. There were people eating and children there as well. Terrible. Nasty.  

23.	Disembarking procedure was very disorganized. Regent was calling groups and they just kept piling up at the area. No lines, true chaos. No instructions as to where to go. No instructions on the need to pick up our own luggage. We had been told that our luggage was to be delivered to our hotel. 

No signage as to where our bus was to be located. No stewards with information as to where to go. When we did find our bus, they did not have our bags. We had to go back in through customs into the Lisbon Terminal to get clearance to go back down to retrieve our luggage. Not nice.

24.	The Lisbon Marriott Hotel was another disaster. Not able to check in until 4pm. This was beyond stupid. We had arrived at 10:00am. One family member was sick and was expected to sit in their ugly little lobby for 6 hours. I was very angry with the Regent’s lack of support and poor planning of not having guest able to check in on arrival. All of our bags were placed in a room with no luggage tags. We were told that Regent did not pay for the luggage tag service. CHEAP.

25.	The next morning, again there were no signs as to who was in charge of the Regent guests. We had to guess. We eventually found a man with no ID or signage that would call and track down our car. It showed up 40 minutes late. As we had plenty of time to get to the airport, it was not a problem. but the entire situation should not have happened. The car and driver should have been on time at 8:00am. And should have been identified.

Third Class Not 5-Star

We boarded Voyager in Barcelona (Tarragona)  on 25 June and continued through to Southampton on 17 July. For us it was a wonderful cruise, our third on Regent and second on Voyager, though we also sail on Seabourn and enjoy river cruising on Scenic. The crew were fantastic as always on Regent and the food was some of the best we have had. We like Voyager and think she is in great shape. 

Sommeliers Allan and Janelle were outstanding and along with wine and drinks servers Cyriel and Dianara. They always had something interesting for us to try. DH enjoyed a Côtes du Roussillon Villages, a 2016 Bordeaux, a lovely Bourgogne Pinot Noir, and a  South African pinotage among others, and he sampled the excellent Sancerre, Pouilly Fuissé, and Pouilly Fumé I was often drinking. It was also fun to try some of the Italian wines in Sette Mari and some of the Spanish wines they featured. 

We enjoyed all our excursions, some free, some Regent Choice or small group (paid a fee). It was an outstanding cruise with memorable experiences: visiting Rabat, Morocco; seeing Stage 7 of the Tour de France finish next to the ship in Bordeaux and enjoying the fan park before the race, and dining off-ship at a Grand Cru chateaux; visiting Santiago de Compostela, Bilbao and Wales, and on the post-cruise tour visiting Stonehenge. The pre-cruise tour outside of Barcelona (which we had visited twice before) was excellent as well.

Outstanding 19-night Cruise From Barcelona (Tarragona) to Southampton

Tortola

Great 10 night cruise through the Med. 

Pros : Food is excellent, specially the compass rose. 

           Service is where regent excels,  just outstanding.

           Great excursions 

           Bar and beverage options are really good, high quality and plentiful.

           Ships clientele is really interesting 

           Small ship, so entertainment is pretty limited but what they did have was pretty good, really enjoyed the duo who performed nightly in voyager lounge.

Cons : Ship is older and it’s been sometime since a refurb. It’s time regent updates the many     areas, while all areas are clean and well maintained, the voyager is really showing its age.

            WI-FI not great, pretty slow, and must have concierge suite or higher to get more that one device, which is annoying when your paying such a premium for cruising regent.

            Had one poor port, Le Goullette, Tunisia. 

Will definitely cruise regent again but might be more selective on my ship of choice, Voyager will be great again once updated. Love RSSC!

Great Regent Experience, but time for a refurb. 

This is our second cruise with Regent, we embarked in Istanbul and went (are still going) around the Eastern Mediterranean.

The butler and steward are fantastic they always have a smile and are super helpful, nothing we have asked for is too much work for them.

The food was mostly ok, not wow but ok, we did have one bad meal - lunch at the compass rose, the burger was undercooked, potatoes cold and uncooked.

Service during the meals was patchy, sometimes great sometimes hurried and sloppy

The cabin (Penthouse) isn’t massive and the cushions on the sun loungers really need replacing as they are dirty and ripped.

We didn’t get the same problems some have had with the Wi-Fi but it’s not very fast

The entertainment is ok

The excursions we went on were mixed 

The big problem is Regent has sold half of the tickets to a company for a work event and hundreds of employees are dominating the experience. Most of them are fine but the odd one spoils it for everyone with loud drunken behaviour during the day. Don’t get me wrong I have zero issue with people enjoying themselves but I paid a fortune to get away from that kind of experience.

Would I pay £15k for 8 nights again? Probably not it’s not the super lux experience I was expecting.

Nice but flawed

This is our second cruise with Regent, our first was on the Explorer and was a wonderful experience.

Compared to the Explorer, the Voyager is somewhat shabby and is in need of an upgrade.

The food was generally fine but not as excellent as I remember the food on the Explorer being.  There are also fewer dining options.

The Wi-Fi was glitchy, but perhaps that's to be expected on board.

The big problem, as another reviewer noted, was that Regent sold half of the tickets to a company for a work event and hundreds of employees are dominating the experience; it's off-putting to be in the midst of someone else's company party. Also, most of these folks are fine but the odd ones out are loud and drunk in a way that you wouldn't expect to encounter on a Regent cruise. 

Would I travel on Regent again -- not on one of the older ships and certainly not if I was going to be in the midst of another company party.

Corporate Event Dominates the Cruise

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