CYBER MONDAY DEALS! Get discounts on top-rated cruises.
Photo Credit: djett
Photo Credit: djett
Photo Credit: djett
Photo Credit: djett
Cruiser Rating
Featured Review
Flexibility was of supreme importance
"The premium excursion of the tour of Chicago and delivery to the airport was abysmal.She continued to misspeak and ask the bus driver to stop in the middle of the street in downtown Chicago...."Read More
stampingmom
10+ Cruises
•
Age 70s
Filters
1-10 of 15 American Queen Voyages Ocean Navigator Cruise Reviews
Review for a U.S.A. Cruise on Ocean Navigator
CaliforniaTuna
10+ Cruises • Age 80s
We booked the Ocean Navigator 9-night Great Lakes cruise from Toronto to Chicago (Milwaukee, actually) scheduled to embark on Thursday, May 25th from Toronto.
During Thursday afternoon check-in at the pre-cruise hotel in Toronto, we were told transfer to the ship would take us to the dock in Port Colborne, Canada, not the dock in Toronto. This was a result of the Ocean Navigator having ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving feedback. We regret to hear that your experience on Ocean Navigator was not what you expected, and we apologize for the unprecedented mechanical problems. We will pass...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Navigator
SeaAdventure
10+ Cruises • Age 50s
We wanted a gentle cruise exploring the Great Lakes. That's exactly what we got. Staff couldn't do enough for you.
Food good, stateroom clean, tours OK if you take all premium ones.
What wasn't good:
--There is no outside deck to walk on except a short semi-circle on top deck.
--Entertainment was awful. Played same jazz music every night-even when requests were made for ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for taking the time to leave a review. We are disappointed to hear that the experience on the Great Lakes did not live up to your expectations. We will pass your feedback along to...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Navigator
stampingmom
10+ Cruises • Age 70s
We had never traveled all of the Great Lakes and this sounded like a wonderful opportunity. Unfortunately our 7 p.m departure from Toronto didn't happen and no real explanation was ever given. The first report was that we would be skipping Niagra Falls which was not a popular choice. That was changed. However, we had to go to Cleveland and Detroit and were forced to miss Saulte Ste. Marie thus ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi there! We are disappointed to hear that you did not enjoy your Great Lakes experience. We regret not being able to take you to Saulte Ste. Marie and will make sure to pass this feedback...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Navigator
perlmtr
6-10 Cruises • Age 70s
To make a long story short, we took this cruise thinking traveling up the coast in Autumn would be a beautiful experience, with the changing of the leaves and the bright, crisp air. However, the weather was very bad; it was cold, rainy, windy and foggy.
Our "adventure" began when we had to stay an additional night in the departing city of Boston because our ship was stuck in Halifax due to bad ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi! Thank you for leaving a review. We are disappointed to hear that you were unable to visit Martha Vineyard and Bar Harbor due to the weather. We will pass your feedback along to our team....
Sail Date: October 2022
Traveled with disabled person
Review for a U.S.A. Cruise on Ocean Navigator
VirgilMathias
10+ Cruises • Age 70s
Having had a very good experience on the American Queen Sternwheeler, New Orleans to Memphis previously, we were not hesitant to book the Great Lakes cruise and recommend to another couple who also booked it. Wow, the two cruises couldn't have been different. I'll break down our comments.
Precruise Hotel. Chicago Hilton nice hotel, a bit dated but elegant. Breakfast provided next morning but ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi VirgilMathias! We are disappointed to hear that you found your experience to be not a great value for the cost. We will pass your feedback along to the vessel....
Sail Date: August 2022
Review for a U.S.A. Cruise on Ocean Navigator
djett
10+ Cruises • Age 70s
Having taken three previous cruises with American Queen (Upper Mississippi, Nashville to Memphis, and the Columbia River) my wife and I were expecting the same excellent cruise experience on the Ocean Navigator cruise from Chicago to Chicago (June 4-19) which we just completed. We received just the opposite. Had this been our first voyage with American Queen lines, we would not even consider ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello djett! Thank you for your feedback. We are disappointed to hear you did not enjoy many aspects of the cruise. We will pass this information along to the crew....
Sail Date: June 2022
Review for a Canada & New England Cruise on Ocean Navigator
rrrs_travelera
10+ Cruises • Age 30s
1. Overall Staff Comments
Compared to the AQSC staff, Victory II crew members are international, and they come from all around the world. This does not change the AQSC and VCL hospitality standards of excellent. The company certainly knows how to continue to provide great customer service in all of their vessels.
Each day, and since our arrival to the ship, there were always staff greeting ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
rrrs_travelera,
It makes us very happy to see your comments about the great hospitality provided by our crew. They are our heart and soul. Welcoming back our loyal guests is really fun! We...
Sail Date: August 2019
Traveled with disabled person
Review for a North America River Cruise on Ocean Navigator
BJHeard549
2-5 Cruises • Age 70s
The Victory II ship was recently renovated and they did an excellent job. The ship is fresh, clean, and very well appointed. Every staff member we have met is attentive and concerned for our satisfaction. Our cabin is more than adequate with one exception: the shower is extremely small. Meals are quite varied. On more than one occasion we have ordered doubles of items on the menu, or we have ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi BJHeard549! Thank you for the 5 star review! We appreciate your feedback . Please stay tuned for our new and exciting itineraries coming in 2020! We look forward to welcoming you on...
Sail Date: August 2019
Review for a Canada & New England Cruise on Ocean Navigator
oldbonnets42
10+ Cruises • Age 80s
Having traveled many times on The American Queen, we decided to see what the Victory line offered. We traveled from Detroit to Montreal and Quebec. Being the first season there were a few bugs to be worked out, but Mr Wagoner , the owner was on board and very open to suggestions. Enjoyed dining in the cafe, with the view from its windows. As usual for the Queen company staff were very ...
Read MoreSail Date: July 2019
Review for a U.S.A. Cruise on Ocean Navigator
StillOutOfOffice
6-10 Cruises • Age 30s
The voyage we were on cruised from Detroit to Montreal and it was fantastic!
The ship had just been refurbished before our embarkation. It is very well done, very accommodating and a very pleasant atmosphere. The layout is very simple and common areas are easily accessible.
The food onboard was excellent. Breakfast at The Grill (deck 4, aft) was one of my favorite parts. A hearty ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi StillOutOfOffice!
We're glad to hear you enjoyed your voyage with us on the Great Lakes! We agree that Cleveland gives a great reception! And Niagara - such a special place. It's most...
Sail Date: June 2019
Find a cruise
Other American Queen Voyages (formerly American Queen Steamboat Company) Ship Cruise Reviews
