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Photo Credit: Jneil
Photo Credit: Jneil
Photo Credit: Jneil
Photo Credit: Mimosa09
Cruiser Rating
Featured Review
It's all about the itinerary
"Fortunately, on this cruise, port days were long and I was out and about all day so I didn't have a lot of time to sit around.I have wanted to do this cruise for a long time, sailing in all five Great Lakes...."Read More
3rdGenCunarder
10+ Cruises
•
Age 70s
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1-10 of 16 American Queen Voyages Ocean Voyager Cruise Reviews
Review for a U.S.A. Cruise on Ocean Voyager
MommaB6119
10+ Cruises • Age 70s
We learned so much on this trip. From the Great Lakes, to shipping history, to the Hockey Hall of Fame and the Rock and Roll Hall of Fame, native Americans, Mackinac Island, big cities and small towns, and so much more, this trip had a little of everything.
We loved the ship and the crew was great. The dining staff really work as a team with wonderful service and a wide choice of food. ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi! Thank you for leaving feedback! We are so glad to hear that you had a great time on our Great Lakes cruise. While we are disappointed to hear that there was mechanical problems in the...
Sail Date: August 2023
Review for a Great Lakes Cruise on Ocean Voyager
Piergirl59
6-10 Cruises • Age 60s
We chose this cruise for the itinerary, stopping at some very interesting places, between Chicago and Toronto. The ship itself had many good points, with excellent food, wonderful staff and we were very satisfied with our cabin on the upper deck. The evening entertainment however was the biggest disappointment and we can only assume that AQV are cutting corners. The previous reviewer refers to a 3 ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thanks for leaving a review! We are glad that you had a great time but are disappointed to hear about the entertainment and the refund delay. Please reach out to our guest relations team at...
Sail Date: July 2023
Review for a U.S.A. Cruise on Ocean Voyager
3rdGenCunarder
10+ Cruises • Age 70s
I have wanted to do this cruise for a long time, sailing in all five Great Lakes. I have watched the two ships (currently Ocean Navigator and Ocean Voyager, formerly Victory I and II)) go through various owners. Each time someone bought them and started up, I thought next year I'm going to do this. And then they'd go out of business. I really hoped AQV would make a go of them. But the day before ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving a review! We're glad to hear that you enjoyed sailing the Great Lakes with us. We are disappointed to hear that the cabin was not up to expectations and will make sure...
Sail Date: June 2023
Review for a U.S.A. Cruise on Ocean Voyager
Leighabelle
10+ Cruises • Age 80s
My husband and I had never seen the Great Lakes other than a peek from a Chicago hotel window many years ago and decided this would be a great 80th birthday present for me. We have had great experience with American Queen on two previous cruises and looked forward to this one. Unfortunately, we were disappointed from the time we got off our plane in Toronto around 10:00 at night expecting to ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello! We are disappointed to hear that you did not enjoy many aspects of your Great Lakes experience. We will make sure to pass along feedback to the hospitality team who arrived late for...
Sail Date: May 2023
Review for a U.S.A. Cruise on Ocean Voyager
Jneil
10+ Cruises • Age 70s
We chose this trip as a college group we had traveled with before had it planned. Always a plus to travel with people you know and we hadn't done a Great Lakes Trip and particularly want to see Niagara Falls. Unfortunately we never made it to The Falls or Toronto and got into Montreal so late many missed flights, reservations, etc. All very poorly handled. Promises made about reimbursement but ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback. We are disappointed to hear that your group missed ports and felt there was few activities onboard. We will pass along your feedback....
Sail Date: September 2022
Review for a U.S.A. Cruise on Ocean Voyager
Smitty3993
10+ Cruises • Age 80s
Our first problem was after we signed up, we could no longer see the itinerary online. I was told to look at a different date and use that itinerary. After we filled in the online information form and submitted it we could no longer see what we submitted. We were sent a thank you e-mail and told that they would notify us if they needed any more information. About two weeks before sailing I called ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Smitty3993! Thank you for taking the time to leave us a review. We are disappointed to hear that you did not have a great pre-cruise experience and did not like other aspects of the...
Sail Date: July 2022
Review for a U.S.A. Cruise on Ocean Voyager
KCFlyer
10+ Cruises • Age 70s
We had a wonderful cruise this spring on the Empress in Washington and Oregon, and were excited to rejoin American Queen in Toronto. Unfortunately, the Toronto to Chicago cruise disappointed us in so many ways.
The pre-cruise hotel check-in was chaos. There was only one person there who seemed to know what was required, and he turned away many people who had not brought the proper documents ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi KCFlyer! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience. We will pass along your comments to the crew....
Sail Date: July 2022
Review for a U.S.A. Cruise on Ocean Voyager
Janet Doew
6-10 Cruises • Age 50s
Chose due to pricing and new location. Have been on many previous cruises and this by far, the worst. Poor communication, constant changes. Very small ship making one feel trapped due to limited/changed excursions which were blamed constantly on weather (only accurate one night). They added one boring day at sea and second day at Freeport Bahamas which was just primarily poor and pressured ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Janet Doew! Thank you for your feedback. We are glad to hear that the food was good. We regret hearing that you found there to be poor communication and unexciting excursions. We will...
Sail Date: April 2022
Traveled with disabled person
Review for a U.S.A. Cruise on Ocean Voyager
bxny
10+ Cruises • Age 70s
We drove to Jacksonville for the pre cruise hotel and COVID testing and boarded the next day. Cabin was small on deck four and the bathroom had the smallest shower but our attendant was awesome. Due to stormy weather they canceled Canaveral but we saw a launch from sea. Amelia island was also canceled. There were not enough activities on board to keep us entertained. Very boring. Spent 2 ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello bxny! Thank you for your feedback. We are glad to hear you enjoyed the open bar, food, and staff. We are disappointed to hear about the lack of activities and will be sure to pass that...
Sail Date: April 2022
Review for a U.S.A. Cruise on Ocean Voyager
dennis73
10+ Cruises • Age 80s
We chose this cruise since it departed from the Jacksonville, FL area as we do not fly (long story), and it is just a few hours driving from our home. We are both 80 and wanted to take a "final" cruise (have over 37 cruises under our belts).
First the good - the service aboard the boat was OUTSTANDING. There were only 57 passengers on a boat built for about 200 - there were almost as many ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi dennis73! Thank you for your review. We are glad that you enjoyed the service and food on board. But, we are disappointed to hear about the missed excursion, and especially the debark...
Sail Date: February 2022
Traveled with disabled person
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