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Miracle is not a good name

Hong Kong

This was our dream cruise that was canceled in 2020 because of the pandemic.  The food was horrible except for the frosted flakes and the ice cream. The only thing I ate that was hot was some soup. The menue is way to exotic. Guys burgers was the best there was.  We didn't try any specialty dinning though.  Leaving the ship for almost every port was a hot mess. No communication as to what was expected and then when we did exactly as we were told to do, you still waited forever to get out.  Our bed was great and our steward was great.  We stayed in no obstructed view balcony. The entertainment was okay. I would say that the lack of communication about what was going on was seriously lacking, leaving everyone confused as to where to be or go at any given time.  Disembarkation was the worst we have ever experienced causing most to miss their rides. It was just a hot mess. All that being said is just my honest opinion,  there are probably plenty who would disagree as it's all up to perceptions.

Lacking in so many ways 

If you're considering this ship, the first thing you're looking at will most likely be its' oddball decor, and if I'm using Carnival-speak, it inspires "Fascination." The photos don't lie - you'll find giant bunches of grapes hanging from the ceiling in the main dining room, an entire clone army of "Horatios" (which appear to be Lord Horatio Nelson, of Battle of Trafalgar fame) on the walls in the buffet, lots of cherubs, and a "Muse" on pretty much every door in the public spaces, including the elevators. There are tons of literary references on board, such as "Gatsby's Garden," a quiet area at the front of the ship modeled after a 1920s garden, and the cabin areas use book covers as wallpaper. The nightclub has a 30-foot Frankenstein monster, and the secondary theater has an "Alice in Wonderland" theme, featuring any number of six-foot-tall Mad Hatters and Rabbits along the walls. And I'm not sure what they were going after with the purple-and-copper color theme they use all over the ship. After sailing on the Celebration, with its' sophisticated, "nice hotel" look, the Miracle's style is a bit...well, it's weird.

But it's still a delightful ship, and we had a delightful time on board, despite a last-minute change to our itinerary (more on that in a moment). Why? The key reason is elbow room - unlike Celebration and the newer Carnival ships, which all carry 5-6,000-odd passengers, Miracle only carries about 2,200, and that makes for a relaxed, comfortable atmosphere, with plenty of space on deck and below deck to yourself. It's a mellow vibe. 

It's still a big enough ship to provide all the expected amenities, like a steakhouse, spa, adults-only "Serenity" deck, several pools and hot tubs, a full theater, and the other stuff you'd expect. What you won't find is the latest gee-whiz stuff (like the Celebration's rollercoaster), or a big-screen TV in the pool area. You'll also be missing several food options you'll find on the latest Carnival ships, such as Teppenaki, Chi-Bang, the Italian restaurant. But, honestly, we didn't miss that all that much - we just relaxed, went with the weird decor, and had a great, relaxing time. You'll also find that the Miracle's sailings come at a substantial discount to the newer Carnival ships.

We had a great time. And as long as you're into relaxing, and don't need the latest and greatest stuff on your cruise, you will too. Here's hoping Carnival keeps this ship weird!

Dear Carnival: keep the Miracle weird!

Elba

My daughter, her husband, and my granddaughter (2 years old) invited me to go with  them. This would have been my 50th Anniversary with her dad. He died 16 years ago. We were suppose to go on this cruise for our 50th Anniversary. It was very important for me to go at this time. It was a fantastic cruise. We had the best days, which we were told they only have 45 good days a year! We actually saw whales playing and breaching. Our other excursions days were also beautiful days. We really enjoyed the live entertainment, particularly the violinist! We enjoyed spending the evening in the bar and listening to the live music every night.  My granddaughter met other small ones to play with on the dance floor. We met a lot of nice people and enjoyed finding out their stories. My granddaughter had about 5 or 6 new grandmothers!!  My Stateroom  Attendant was Agus. He helped make my time on board more personable. It felt great to come in from our excursions and my room was perfect! He remembered my name and was cared about how I was doing every time I saw him in the hallway. It really made my day when I accidentally left my glasses in the room. When I returned he had placed them on my towel animal! It really made laugh. We enjoyed the buffet everyday and the formal dinning in the evening. I spent way too much on beautiful portraits, but we will have these beautiful memories. We attended several of the Fun Day events and my granddaughter really enjoyed the Arcade. Everyone on staff were friendly and would help us with anything that we asked about.  I was also impressed with Customer Service. I lost several items and they had them each time.  When I had sea sickness they were very understanding and gave  me the information I would need if I got worse. We were given a lot of help when we arrived and when it was time to leave! Thank you for all that was done to make this a  perfect cruise for my family and me!

Best 10 days of my life!

We recently embarked on an unforgettable journey to Alaska from San Francisco with Carnival Miracle Cruise. From the moment we stepped onboard, the warm and welcoming crew made our experience exceptional. The ship offered a wealth of activities, delectable dining options, and captivating entertainment, leaving no room for boredom. The cabins were clean and in excellent condition.  My niece, a widow, and her kids were also traveling with us. It was a dream come true for the kids especially for Mathew who had some physical disabilities.

However, on the third day, she was told that she cannot continue the travel legally without a Canadian Visa and she has to step out of the ship as soon as we reach Juneau. This was a shock to all of us. Their dreams are shattered, her hard-earned money is gone in vain and she may have to find money to arrange her return trip. Though we tried to console, she and the kids were into tears. However, the Guest Service Manager, Ms. Guzal assured that she will do all in her power to get the best possible outcome and she did indeed! Her efforts to get an exception for the Visa failed. But she didn’t stop. She talked to her supervisors and made arrangement for their return trip form Juneau to San Jose and booked a hotel so that they can spent a day with us in Juneau. On top of that, Ms. Guzal made sure that my niece is getting full refund for the unused cruise days. It was a long process and, on every step, she updated what is happening and reassured that she was with us. In Juneau, we together visited the Mendenhall glacier, Nugget falls and did some hiking and had dinner together before my niece and family checked into the hotel arranged by Carnival. We still remember Ms. Guzal staying out in the Alaskan rain to see them off! We cannot ask for more.

 Their commitment to customer satisfaction sets them apart. There was this “String Trio”, Polina, Victoria, and Alex who were bringing so much life to the evenings through their  wonderful bow movements on violin. Having seen that we asked, if they can play a movie song from our Indian regional language. They said they will try and asked for three days. Well, it took five days, but on the third they played the song on our final cruise evening. Kudos to the “string trio”.

Thank you, Carnival Miracle Team, in particular Ms. Guzal, for an incredible Alaskan adventure and for turning obstacles into lifelong memories.

A cruise we will cherish forever….

Wanted to see Alaska again without traveling to Seattle or further--mistake San Francisco port is not worth it, never again. The line to drop luggage was an hour long, only 2 porters for 5000 people! Oh and no restrooms until heading to ship! Then another line to get to go inside terminal, we went to platinum and up line and it took twice as long as regular line, there were not enough carnival people to move it along.

Out steward Ida was the best we have had on almost 20 cruises, she was amazing. The room was always cleaned and she anticipated needs.

We had early seating at a group table, but no one else came, so that next night the gruff maitre d strong armed is into moving to another table, which would have been ok but he never said thank you or anything. and never seemed to communicate with with set of waiters. Well the waiters there ignored the 2 seater tables to cater to a larger group of about 8. So while a table next to us with a different group of waiters was leaving, we were only half way through out entree-making it hard to get to shows.

The food was ok, standard carnival mdr. The buffet was too small but ok.

The ship is garish with mixed design, but all least there are places for groups to gather and play games or read.

The morning baristas were fabulous, as was Peter the bartender in the Skybox bar.

The Fun Squad was good. The entertainment  we got to was better than I expected.

The cruise director was informative and funny and did not make too many announcements just to hear himself like misty others--thank you!

The worst thing was one suitcase was delayed. When it finally came, they had rummaged through my things and removed a small nail scissors!! I have taken those scissors on flights and 18+ cruises, one on Carnival 4 days before without issue.

The next day I went to guest services to see how to get them back-they had no idea, so they called ship security-tall shaven head man-who made a long phone call but didn't have an answer, but blamed screening at port-not carnival. Said something about them being dangerous. When I asked how knitting needles and dinner steak knives were not dangerous or why they bother confiscating a small nail scissor on this cruise bit when we were on the Celebration there were many fights and people confined to quarters--no answer. Useless.

The paper notice about the confiscation said it would be returned when I got off ship. On disembarking, no one there knew where anything was. Carnival staff were not knowledgeable or helpful or around. Customs and Border people couldn't help but we're very nice. Basically each blamed the other. So I had to leave without them, the nail scissors were nice and part of a set from my late mother.

Carnival in the port of San Francisco were terrible-NEVER AGAIN--avoid.

San Francisco to Alaska

We have went on many cruises and have always enjoyed our time. The Miracle is a smaller ship, you can feel the waves if you’re on the back or front of the ship. Food in the dining room was nice but not excellent, they have made it where you have to pay for room service and menu is not that great. Staff was great! 

The last two days were not good for us, we decided to eat breakfast out by the adults only deck, there were about 25 of us out there including staff. Some staff were cleaning the pool and about 5 minutes of eating I saw a white cloud coming toward me and all of a sudden I could not breathe, my eyes burned, my throat burned and my lungs burned. We had to run to the side of the ship to get air. We went to medical and spent almost the whole day there, I received three breathing treatments and X-rays, after being released I went back to medical two more times cause of not being able to breathe. Since being home I have had Dr appointments and beginning to accumulate Dr bills. I really hope I don’t have trouble breathing for the rest of my life. I only have 60% breathing capacity now, before I went on the cruise I was healthy.

I hope to hear from carnival soon and I hope they make this right.

Chemical poisoning 

Fortunately many negative things I read about the ship and Carnival as a cruise company did not happened to be true for us, either Carnival fixed them or we were lucky this time, but I was surprised how well everything organized: we arrived in our designated time range and in 15 min we're on the board having lunch, 1hr later our room is ready, one hour more and our luggage were delivered.  Disembarkation: no hassle, 15 min to take, and this is Xmas cruise at its full capacity: never had to wait in lines, besides maybe to washer and drier on the 4th day of cruising. Good choice of tasty well prepared food, tons of options of entertainment, smiling friendly staff always ready to help. I got to say this is our first cruise, so I yet have nothing to compare it to, but we enjoyed it a lot and I wish every our cruise to be like this. From now on I guess we'll start cursing more in the future.

Xmas cruise 2022: very well organized, entertaining, great food

I have been sailing with Carnival for years now just made Platinum.The last two cruise’s have been very disappointing. The food is horrible and not even free anymore if you want to eat something decent you have to pay extra. Room service cost now and the menu sucks they have you paying for pizza you can get free up stairs. 

Entertainment during the day was only trivia all day and music on lido deck was a DJ and only on the side of deck where there was only 20 lounge chairs. The side with all the lounge chairs had no music at all.

Casino just took your money did not even let you play. I spend half the cruise in my cabin not be able to find anything to do. 

Said to say but after finally getting to a Platinum status I am looking to take my money to another cruise line.

Disappointing 

Chose this cruise because of the cost.  Guess you get what you pay for. Stayed in balcony Cabin #8241.  While the cabin was the expected size, found the TV extra small, and a lack of channels to watch.  Half of channels were Carnival oriented.  No good movies, and no news channels.  

Bathroom shower floor very slippery and no grab bars provided in the shower, which made taking a shower challenging on sea days, to say the least.

The decor on the ship was tacky and cheap/plastic looking.  

There was a lack of first rate entertainment in the main showroom.  

As a smoker, was disappointed that the smoking area was not in the (adults only) Haven area on Deck 10 as was advertised.  However the smoking area on Deck 9 was adequate and the wait/bar staff there was excellent.  

If ordering a drink, be prepared to not receive a plastic straw.  The only straws provided are with a blended drink, and they were edible and horrible.  Bring your own straws if cruising with Carnival. 

The food on deck and in the dining room was mediocre.

Long wait time to catch a tender to go ashore in Cabo.  Those individuals taking a Carnival purchased excursion got to depart first, the others had to wait hours to disembark.

Poor disembarking upon return to Long Beach.  Long wait to get off ship and very long lines to clear customs.  Persons who were hand carrying their luggage off the ship had priority in disembarking.

Inadequate parking spaces in garage.  If arriving late, you better have a back-up plan for alternative parking. 

On a positive note, lots of speedy elevators.

Dining room staff very attentive and friendly.  

We had anytime dining, and never had to wait more than 3 minutes to be seated and had our same waiter every night.

Guest services very helpful.

Overall, not a bad cruise, but not a great one.  NCL and Princess much better, but more expensive.

No so much of a 'miracle'

We just got back from Hawaii on Sept 30th and this cruise was anything but a Miracle. It started out with 4 sea days which wasn't so bad but it was not only a family vacation but also for my 10 year anniversary. There were about 28 of us in total. I had a stateroom on 1 and found out the first week that the cruise that had just disembarked the ship from Alaska had a lot of covid cases and that most of the people had been down on 1. My sister in law had an inch of mold growing on her bathroom fan and when she called someone to ask for disinfecting wipes got told they don't do that but they would send someone down. The ship was not PROPERLY sanitized after the Alaskan cruise. Two of our cruisers ended up testing positive on the ship and proper protocols were not followed for those rooms. I've been on 3 cruises and this was by far the worst. One of our cruisers who tested positive was told that not only did she have to pay for everything out of pocket but that the price to see the doctor was more because it was after hours. I guess there needs to be a memo when its a good time to get sick. My sister in law who tested positive lost 4 days of the cruise for a false positive. IF I ever chose to do a cruise it would not be with carnival. We also spent more money then we should have in cab fare on the hawaiin islands because we had to switch sides of the island to port on because of a mudslide and Carnival couldn't even arrange for a shuttle service. I am very disappointed in this experience and would not recommend Carnival to anyone.

Anything but a Miracle

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