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Rhine River

Excellent

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Stella

Viva

Aqua

Silva

Brava

Donna

Flora

Outstanding service

The ship was very comfortable, and the cuisine was excellent. Most outstanding was the service: the guides were excellent, and the cruise director was extremely helpful. I had a problem with my electronic reader that required a good internet connection, so she arranged to have a boat take me 10 minutes upriver to get a better signal. The only problem on the trip was poor internet connectivity, but I am told this will soon be corrected with a satellite internet system.

The sighting of creatures was somewhat disappointing; apparently there are few mammals or other large creatures close to the shore of the river because it can rise some 30 feet. The birds were very interesting. 

I had some difficulty with walking on steep/rough/slippery terrain, and the guides helped me when needed.

There is an error on this website; Iquitos is not listed as a port of embarkation; we embarked and debarked at Iquitos, but that option was not listed, so I clicked Callao in order to be able to submit my review.

Brisbane

After my internet “research” I felt that the Aqua ships were the nicest ones available. The food was amazing. As a carnivore from the Pacific Northwest I had one of my best fish meals ever one afternoon and every other meal was also very good. All of the crew from Crhistian  the bartender to George and Alex the guides were attentive and knowledgeable and proficient. The animals cooperated and among others we saw sloths, monkeys, boas, anacondas, olive whip snakes, bats and too many birds to mention. The only things missing were jaguars and toucans so I consider it a good reason to go back. 

We also arrived in Iquitos a day early to see a little of it and Monkey island and our guide, George, had pick up arranged seamlessly. We couldn’t be happier with the boat, the crew, the food and all the amenities like first rate skiffs.

They blew me away but there is no Iquitos or Nauta on the ports list? 

We chose the cruise to visit the Xmas markets. On boarding the boat we were informed of a complete itinerary change due to low water levels, however they obviously put no effort into choosing an alternative itinerary as it was a vastly inferior itinerary with most places closed in 2 of the 3 stops we went to and the markets a far cry from the ones we were supposed to visit (except dusseldorf.)

If the change of itinerary was not bad enough, unfortunately that was only the tip of the iceberg of problems.

The cruise was sold as an international trip , a complete mis-sell , you were not able to book any excursions if you did not speak German and all the entertainment was ONLY in German, we were made to feel like complete outcasts. Whilst  the 'Hotel Manager' originally appeared sympathetic his attitude soon changed and brushed us off and told us it wasn't an international cruise and to just wrote an emai of complaint - despite every piece of paper I had received telling me it was , and being stated on their website.

Their complaints department is a complete waste of time, and insulting , offering a 25% discount of a further cruise with them when there is no way I would ever step foot on their boats again to be made to feel so upset.

It was a real shame as we were so looking forward to the trip and had paid a lot of money for it. The boat itself was nice, and the restaurant, bar and cleaning staff were very nice, unfortunately not the same of the management

Awful holiday as a non german speaking guest

The southern Rhine Christmas market theme cruise.

Taking in Mannheim , Heidelberg, Strasbourg and Mainz.

The excursions where add ons and needed to be booked  as in most cases except for Strasbourg your where moored to far away and all on the German side of the river. 

The excursion was not a guided one as all it was , was a transfer to a market with set time of collection. No guide no info no nothing.

Unlike other cruise lines who try to get as close as possible to the centre town.

Thus limiting your own access to the area.

I expected it to be European but was totally German.

No safety announcements even in English . Thank heavens for a Maître de and F&B manager who spoke English, in fact the crew where only to happy to speak English to us the only two English speaking on board a full cruise. The F&B manager went out of his way to ensure the daily info sheet left in the cabin was in English for us 

The Maître De even translated the menu ( again in German as well as our night at the chefs table which was fantastic and money well spent.) 

The entertainment was a disaster , with a themed cruise it would be more appropriate to have carols or pleasant Christmas songs in many languages and not some very tired aged singer from central Germany trying to do Robbie Williams each and every night. Hence the lounge did not see many people but the bar did. ( maybe that's the business plan all along) 

Sail aways where non existent and the Captain never hosted a table at all during the entire cruise or even a welcome or farewell party. 

Service in the dining room was excellent ( all Russian with a clear dominant older Russian in charge one way or no way attitude)  

I believe now with a British company taking over the line and some ships being made " international " hence English being spoken this could help but I think it is a long road ahead to catch up to the likes of AMAWaterways or Crystal . 

Will give the Arosa brand a wide berth for a few more years hopefully it improves.

Dont board with any great expectations ..........

We selected this cruise because the date was right. We selected this cruise, as well, based upon our tourism company´s recommendation.

It was a relaxing and quite nice cruise up the Rhine. Included some cities we had visited by car as well as other locations we had not been to. 

The room service was quite wonderful. The fellow who had been assigned to our section of rooms spoke far better English than German. Being an American expat and my partner, a native German, is bi-lingual and we both could talk to this fellow. We have been told than in 2018 The Aqua is becoming International with English being the second but equal language with German. From my perspective, it has begun.

The food service was varied and quite fine. The waiter in our section is Hungarian and having heard me speaking in English began our week with English dining room service.

Being a smoker, I totally appreciate the back of the ship´s area for smokers. We, had a great deal of rain the last 2 days and the upper deck was not conducive to being there. 

Would go on another A Rosa Cruise. Plan on a short stay in 2018 at a resort of A Rosa.

Our second river cruise and was just as wonderful

Puerto Montt

Unfortunately we booked the trip not knowing tha we were 16 ofuk couples the rest bein German, not a problem,but we felt quite isolated,all of the ships announcements were in German,followed by occasionaly with a short comment in English .The food was terrible nearly always warm or cold and very difficult to guess what it was,as most of the time it wasn’t described or labelled,The crew were rude surrly and quite offensive on occasions,I would never ever go on the ship again,nor would quite few of the people we met ,disembarkation was nothing less the a joke,as was embarkation,we were given the wrong cabin, when I mentioned this I was told I was wrong,until I produced the ticket telling the cabin I was in.No apology just wait and will sort it out.When we arrived on the ship about 12.30 pm we asked for 2glasses of wine and was told we will have to pay as the all inclusive dose no start until 2.30 pm.from then it just got worse

Don’t do it

We sailed the ARosa Aqua along the Rhine from Basel to Amsterdam. It was our second river cruise and an unforgettable experience.
The ship was clean and nicely appointed. All cabins are the same size, I believe 165 sq. ft, but the design made the most of the space. Large bed - 2 twins put together, good walk-in closet space, functional bathroom with enclosed shower and a french balony. The crew were very courteous and eager to please.
The food was exquisite - right on a par with the best cruise lines. Especially enjoyable was the all-inclusive aspect, so no need to whip out a card every time you order a drink, etc. Not to mention a nice supply of Havana Club rum!
Other passesngers on ths cruise were mostly if not all American, generally in the 50-75 range and pretty experienced travelers from what we could tell. Everyone got along very harmoniously.
There were included shore excurions daily in every port, and even bicycle tours offered. The tours were very good for the most part. The ports themselves were well-chosen, our favorite being Strasbourg. Entertainment was not so remarkable, but also not expected on a ship like this.
In essence our experience was very, very positive and we would highly recommend it for someone who would like to experience an overview of slightly "off the beaten path" ports in an easy, relaxed and all-inclusive manner at very good value.

Memorable Journey

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