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2 Cruise to Nowhere Cruises for the Disabled Cruise Reviews

I have been on a number of cruises over the years, including a few "Cruse to Nowhere" cruises. However, this 2 day Cruise to Nowhere on the Breakaway was the WORST cruise I have ever taken. Since my husband is in a wheelchair, I ... Read More
I have been on a number of cruises over the years, including a few "Cruse to Nowhere" cruises. However, this 2 day Cruise to Nowhere on the Breakaway was the WORST cruise I have ever taken. Since my husband is in a wheelchair, I booked my room through one of the Access Coordinators, explaining our needs. When we arrived at the terminal, I was told to stand by the blue Special Needs Sign. I wheeled my husband over there and stood waiting with a woman with a walker. We waited for a while and no-one came to assist us. That was pretty much the way the whole cruise went. I had to push my husband's wheelchair while pulling a suitcase (I am almost 70 years old) by myself. The did have help for two short legs of the trip but we for most of the time, there was no help, even when I asked for it. The room was cold even though the heat was set all the way up. When I called for help, someone arrived about a half hour later and told me that the cabin was warm enough. It wasn't and didn't actually become comfortable until the next day. The toilet often didn't flush. The first time that happened, I called downstairs and someone was sent up about a half hour later. The toilet flushed perfectly when he was there. He said that sometimes the toilet didn't flush when too many people were using the water on that line. That continued to happen often. I called to get blanket because it was still cold and was told they would be sent, but no-one came. I finally went out in the hall and was able to find someone to get my husband a blanket. The corridors are very narrow and were often obstructed by supply carts and laundry bags so that I couldn't get the wheelchair through. I asked for help but got none so I had to move the carts myself. As we were leaving the terminal, I had difficulty getting into the elevator with the wheelchair and our suitcase and asked the woman there if she could please hold the handle of the suitcase for a minute while I turned the chair around. She refused, saying that that was not her job. Seriously!!! The passengers in the elevator jumped to help me and expressed disbelief at the woman's attitude. Overall, it seemed that there were too many people on-board for the resources available. I heard many people comment about the waits for seats in restaurants that they were closed out of tickets to shows. The description on the Norwegian Cruise of the 2 day Cruises to Nowhere on the Breakaway states that there is "complimentary room service" on those cruises. The daily printed schedules that were given out also said that room service was available. When I called for room service, however, I was told that there was no room service on 2 day cruises. Since my husband was exhausted, I had hoped to eat in the cabin but no such luck. Customer Service was terrible. People rarely apologized for anything that went wrong and often didn't seem to understand what I was saying when I asked for something. We were sent a complimentary fruit bowl by someone from Guest Services when I made a complaint but most people didn't seem to care at all. This was my first and last cruise on Norwegian Cruise Line. Read Less
Sail Date January 2014
I spoke to the Access Coordinator before I booked this trip because I would be traveling with my husband who is in a wheelchair. I was given an handicap accessible room but wasn't asked any questions about what my husband's ... Read More
I spoke to the Access Coordinator before I booked this trip because I would be traveling with my husband who is in a wheelchair. I was given an handicap accessible room but wasn't asked any questions about what my husband's special needs might be. Before the trip, I called the Access Coordinator again to see what help I could get with getting on and off the ship. I was told that there were no porters so that only carry-on luggage could be brought, I said that we had carry-on luggage but I would need help because I would also be pushing a wheelchair. I was told to look for the Special Needs Assistant when I got to the terminal. I was directed to a blue sign that said Special Needs Passengers but there was no-one there. After waiting a while, I inquired and was told to go on ahead to check in - with no assistance! We then had to walk from Pier 90 to Pier 88 which I again had to do with no assistance. I did get some help from "Margaret" who said she was a VP at NCL. She pushed the chair up the steep ramp unto the ship for which I was very grateful but I was on my own after that. I asked for help when we got on the ship and finally had someone push the wheelchair for me. He told me that our room was not yet available but that we could go up to the 15th floor buffet to get some lunch. I asked where I could check my suitcase since I did not want to be dragging it around while we went upstairs to eat but the man just kept repeating that the buffet was upstairs, not seeming to understand what I was saying, even after I repeated myself many times. Fortunately, he was told that the room was available a few moments later so I wasn't stuck having to drag a suitcase with one hand while pushing the wheelchair with the other. The buffet was a madhouse. It was hard to find a table, there were long lines for food and the food was poor. Getting around the buffet with a wheelchair was particularly difficulty because it was so crowded. Our room was nice but had mechanical problems. The toilet only flushed about 2 out of 3 times which I was told was due to the fact that so many other people were flushing their toilets at the same time. This happened throughout the weekend. It was cold in the room but it took a long time for someone to come up to the room and he never really did anything. I then asked for a blanket because my husband, who has a neurological condition, was cold. The blanket was never sent but I was finally able to get one from our cabin steward, Sheila. Sheila was one of the few people on board who was helpful. The lights over the desk stopped working the second night and the shade for the window broke our second night as well. The corridors leading to the cabins were very narrow and were often impassable with the wheelchair because of the housekeeping carts with towels. I called out to a staff person for help when we were unable to get past a housekeeping cart but he looked right at me before turning on his heel and disappearing. I had to move those carts out of the way myself, something that I had to do frequently throughout the weekend. The information that you have online about the 2 day cruise on the Breakaway says that there is "complimentary room service". The Freestyle Daily that was given out both days we were there also stated that room service was available. However, when I called for room service, I was told that it wasn't offered on the 2 day cruises. My husband was feeling very tired and I had hoped that we wouldn't have to leave the cabin to do battle with the wheelchair in order to get something to eat on Friday night. Since it is not safe for me to leave my husband alone, I had to get him dressed again and take him out in the wheelchair to get something to eat which was very inconvenient. If I had known that there would not be any room service for this weekend, I probably would not have booked the cruise. I had to go to Guest Services when I had a problem booking a show on one of the large touch screens on the 7th floor. The person at Guest Services was actually pleasant, something I had not come to expect from the staff by that time. I told him about the things that I was not happy about and later found that he had sent a complimentary fruit bowl to our room. That was nice of him but I needed assistance a lot more than I needed free food. The Cirque Jungle Dream and Dinner in the tent was the one bright spot in the cruise, It was a beautiful show that was very professionally presented. Overall, my impression was that there weren't enough staff members on board to take care of the large numbers of passengers who were on the ship. There also wasn't enough physical space to accommodate the numbers of passengers on the ship. There were long waits for elevators and long lines to get into the complimentary restaurants. I also heard people complaining that they had been closed out of all of the shows. I have been on a number of other cruise lines but have never encountered such poor customer service before. I can truly say that this was the worst cruise I have ever been on. Read Less
Sail Date January 2014

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