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4 Helpful Votes
Sail Date: February 2019
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table ... Read More
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table of 6 must have sent well over 30 meals back or not eaten in just 70 days.) Not forgetting that when avocado or anchovy appears on the menu! All you get is something from a tube or powdered anchovy??(Dont try and find it on the plate or in the flavour). Secondly the service many of the drinks waiters/waitresses are offhand and rude as were the shore crew. The dining staff are very friendly but lack support to help solve problems when they arise (Fusion restaurant being an exception and very good), the cabin staff are a shining light (along with the little contact you may get with engineering type staff. For the rest the cruise is comfortable with reasonable sized cabins and comfortable beds, not lush, but comfortable. The entertainment team are very good and put on a wide variety of shows that are choreographed on board. Lee Cooper, Holly and the team take a bow. I guess the frustrating thing about this cruise is that it easily could be better, without becoming an expensive overkill. The boat is as big as you need, just fix the food! It’s the only issue that holds me back from booking again. Read Less
6 Helpful Votes
Sail Date: February 2017
I have travelled twice before with this company on different ships and been very satisfied. This trip was appalling. . The cabin was adequate but water in my cabin frequently ran brown and on one occasion full of black oily bits requiring ... Read More
I have travelled twice before with this company on different ships and been very satisfied. This trip was appalling. . The cabin was adequate but water in my cabin frequently ran brown and on one occasion full of black oily bits requiring the assistance of housekeeping. My cabin steward was delightful and hardworking. I did not expect Rain inside the Captains club (burst pipe I presume) and other areas, also in cabins. Stops were at container ports with no way off the ship except by their excursions which were poorly managed. A total lack of good information and maps, particularly of the transit of the Suez canal which was a disappointment to me as that was one of the reasons I chose this trip and on my previous trip on the Astor the transit of the Panama canal had been so well presented. Excursions were either rushed with an inadequate amount of time at the destination, which was a safety risk as one of the visits was to a temple with 263 steps plus further steps inside and only half an hour allowed, and too much time at the pewter factory shop' leading me to the conclusion that Cruise and Maritime are no longer about customer service but making money. The entertainment was mostly amateur and the comedians did not deserve the name. the food was good in the main but tended towards the bland, probably to suit the extreme age of the majority of passengers, into which category I do not yet fall! The saving grace was the service staff, particularly in the dining room but unfortunately the same cannot be said of most of the reception staff and the ShoreEx personnel were uninformed, unhelpful and occasionally downright rude. In short, this trip failed to live up to my expectations on many levels. My daughter joined me for 10 days of the trip and has informed me she will never cruise again. Read Less
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