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1 Cruise & Maritime Voyages Panama Canal & Central America Cruise Reviews

We chose this cruise as it was the time of the year we wanted to travel & the ship was calling into ports of calls we have never visited, competitively priced. About 2 weeks before departure we received a letter saying that we ... Read More
We chose this cruise as it was the time of the year we wanted to travel & the ship was calling into ports of calls we have never visited, competitively priced. About 2 weeks before departure we received a letter saying that we would be flying to Cancun instead of Cozumel & this meant that we would not be going to stop at Belize. Very dissappointed as this was one of the main reasons that we had booked this cruise. It is my understanding that the plane chartered from Virgin Atlantic could not use the runway at Cozumel as it was too large! Surely this was known to C&M some time before! When we landed at Cancun we waited 1 hour for our luggage then dragged our cases for 10 minutes to musty coaches that took 40 minutes to Playa del Carmen where we were marched crocodlie style through the resort for 30 minutes, to then wait 20 minutes for the packed dieslel-smelling ferry. The crossing took 40 minutes then 30 minutes to board the ship when we had to go to the theare for the Mexican face-to-face immigration then registration. At approx midnight we were offered flat Cava or warm juice and the snacks had all gone. We finally got to bed at 02.00. Many passengers were of retirement age & a few less mobile, how these people faired I can't begin to imagine! The embarkation was a totally grewling shambles. There was no apology by any of the cruise staff written or verbal. What about an appology from the captain? Shame on you. The following morning we went to reception to ask for some onboard credit (why was none given to all passengers?) after several emails to head office in the UK this was refused & 'force majeure' was used used as the excuse. We have twice written to C&M since returning home to request compenstion but none has been offered that we are happy with, nor do they acknowledge any responsbility any of this. We moved cabins 5165 to 6112 due to the boom boom of the engine, spacious & clean. Cabin stewards excellent. We were overall happy with the food. For 3 days the swimming pool was drained, 1 day for swell but the other 2 for poor water quality! The tours except for the Chiva Bus Party in Cartagena were overpriced & lacked content. The port lecturer for the Panama Canal was excellent. A large number of the activities were unhosted. The Yoga took place on deck 11 not enough mats some passengers in the sun with no shelter. Other posts have covered other shortcomings so I won't duplicate....I could go on. Overall I woud never cruise with C&M again, as their customer care was none existant compaired to other cruise lines. They are hiding behind the terms & conditions not giving a dot for good will which would possibly result in repeat boookings. The whole experience has been so upsetting to have the need to complain on returning home mars the whole trip. A gesture of good will in the form of onbaord credit to all passengers would have put C&M in a more favourable light. Read Less
Sail Date January 2019
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