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1 Helpful Vote
Sail Date: July 2019
Embarkation Firstly if we ever take a cruise from Liverpool when we live near Portsmouth departing at start of school holidays, shoot us! The car drop off was easy, but we were early and it was going to get much busier, without a lot ... Read More
Embarkation Firstly if we ever take a cruise from Liverpool when we live near Portsmouth departing at start of school holidays, shoot us! The car drop off was easy, but we were early and it was going to get much busier, without a lot of space to operate in. Parking the car meant following a black minibus for about 1 mile along the main dock road, with lots of traffic lights. This was asking for trouble and sure enough being third in line, at the back meant I had to stop at lights when the others had made it through. Fortunately the driver was very observant and kind, so found somewhere to stop and wait. The trip back was uneventful and the service was excellent. My wife had waited for me in the large seating area (tent) and we had to wait to get on board until our luggage label was called (Red). As we were early, we had quite a wait, which was OK but a number of other passengers with Red labels, just walked into the queue for boarding and got away with it. We were told when we asked that we couldn't get on any earlier. We were in the tent waiting at 13:15. Red was called at 14:00. So for 45 minutes we watched the boarding procedure. Below are our observations: 1. Due to the boarding system, the room cards were handed out at a separate table. Which had up to 3 people searching through stacks of cards alphabetically as in all "M's" were in one stack but not in alphabetical order from then on as "Ma" should have been near the top but was half way down and missed first time through the stack. This was a slow process and meant the 10 people with paddles designed for linking credit cards and checking passports were constantly waiting for people. 2. Most other cruise lines integrate the card/passport checking with giving cabin cards. 3. After 15 minutes someone decided to move the table for handing out cards away from the health form table, which made absolutely no difference as they were still the bottleneck! Due to the very steep slope (and wet) leading down to the pontoon, where the ship was berthed, provision of a bus for people with walking difficulties was a great idea. Thank you. As there were 1,000 people maximum getting on board, it should have been a straightforward process. If they had to cope with 3,000 plus it would have been chaos. Clearly this was not a full time operation. Our hand luggage was not scanned when getting on the ship. We walked on with a full small suitcase and back pack. The luggage reached the cabin before we did, which was great. Maybe due to us arriving early, but that part of the process is definitely efficient. Dining The bistro for lunch has a reasonable selection, though the sugar free lemon mouse had absolutely no taste of lemon whatsoever. The layout is pretty good with space between tables. The pizzas lack a tomato base and have been there for ages. The Waldorf restaurant for dinner is very good and though the portions aren't large the food is served very quickly, the waiting staff are excellent and really work hard looking after the guests. Vegetarians get two choices for main meal which is good. Breakfast in the Waldorf is buffet and the food is alright, The orange juice is squash and it is a bit of a scrum at times. The food is what you'd expect from a buffet. If you want sit down go to the Kensington where it is better and more relaxed. The choice is excellent. Scrambled egg on toast was nice and freshly made but a tiny portion. They even do crispy bacon. Most of our breakfasts were taken here. We met the head of restaurant and chef with other guests with special dietary needs who explained they can deal with most requests, if they knew about them. The guests could get a menu for the next night and write what they wanted or changes and they would make them. They would even cook you something different if there was nothing you liked and the selection of gluten, lactose and not free products were excellent. Shows The shows are of reasonable standard, though not outstanding and the singers/dancers are OK. They do struggle with some songs and the dancers "whoop" at the end of songs which is disconcerting. The cruise director has the best singing voice and also knows how to get out a song, one of the younger singers is also good. The dancers are certainly energetic and put a lot of effort into it. If you sit upstairs down the sides of their show lounge, don't expect to be served a drink at all quickly, whereas downstairs multiple waiters are ready to serve you. On one occasion we waited 20 minutes trying to get attention from upstairs and ended up going to see one of the crew just to get a waiter to come and take my order. Then the drinks took a further 15 minutes to arrive and the show had started, so 35 minutes to get two simple drinks! An earlier attempt only took 10 minutes less! General Ship The ship is compact and bijou. Everything seems smaller and the ship itself is definitely narrower and has corridors down one side of public areas to make larger (e.g. Pub and Sinatras bar). There is no promenade, though you can get completely around the ship on deck 10 via a few doors and steps at the bow. There is also no running track, though the gym does look to be pretty good. The ship seems to roll in the slightest of swells, The North sea was about as flat as it could be 3 foot waves max) yet Magellan rolled on occasions. We've been on much larger ships in over twice the swell and had less movement, maybe it is because it is an older ship? The corridors in the cabin areas is nice and wide, enabling two sets of people to pass easily. The staff are very polite and say good morning... when they see you. Even the receptionist we dealt with over the room was always friendly and polite. The waiters are very efficient and fast with service and always very polite. We were issued with bars of soap for the cabins, but on day 10, why? Ports & Excursions The excursions are good though getting on and off the ship can be fun. The gangway height can be very low and once due to the tide it was too low and they had to resort to tenders, which seemed to cause a stir. They should have known the tide levels. Another occasion, our first tender port, one of the boats had a problem which caused significant delays, why couldn't they just get another boat ready? The excursion deck has really unhelpful opening hours, half an hour in the morning (07:30 - 08:00 - when you are having breakfast & 18:00 - 20:00 when it is first sitting for dinner!). Reception can't help. I understand it is a small ship and crew and they have multiple jobs/roles, but on all other lines we've been on the opening times are much longer. Shetland is a wonderful island group, with plenty to see and do on the main island. Strongly recommend a local guide. Ours was brilliant (Grant). We didn't realise how big the islands were. Puffins and seals were amazing to see, St Ninians beach is our idea of heaven and we'll be back. Olden was great going to the Birksdal glacier, with the ride most of the way up (Troll car). The last bit we had to walk was hard, but we'll worth it. Geiranger going to Mount Dalsniba was brilliant and the views were breath-taking, we were lucky enough to have a clear day. Our guide was excellent too. Eagles road also provided an excellent viewpoint. The Flam railway was the tour we looked forward to most, but it was badly run, just a train (the scenery was good) and a stop for mediocre waffles, jam and cream. The disembarkation from the ship took absolutely ages (over an hour). It was not organised well at all, one boat needed servicing which didn't help. The train was late both ways, and there was very little to do at Vatnahalsen after eating waffles to take up the hour and twenty minutes we had at the top. Please do not expect too much from this tour. Eidfjord is pretty but unless on an excursion very little to do (our excursion was cancelled). We went on the road train which took up an hour, from then on there is little else. Stavanger has quite a few attractions, get in early as with 3 cruise ships in it was definitely busy. Been told the oil museum is interesting. Orkney is much more commercialised than Shetland, and though there are some excellent sites, there are some that are expensive (Scara Brae). It is a lovely place and the views would have been good without the most and rain. Following on from the tender debacles, I have a question for CMV: If you have 1,200 people wanting to get off a ship and the journey, from ship to shore and back takes 30 minutes (I timed it, 10 mins each way and 5 mins for on/off the boat). How long does it take with only 3 Tenders? Assuming 60 people per boat, that is 20 boats worth and 20 boats at 30 minutes each therefore 10 hours! Fortunately not all wanted to get off, but enough did so that as the boats started at 08:15 The people with ticket B (so second non excursion group), were on a boat leaving the ship at 09:20. That is ridiculous! The actual question is, assuming you arrive at the port to go back to the boat at 14:30, there is a long queue and you get on the fifth boat out. As it was raining, how wet are you when you finally get on a tender? Answer: VERY! Therefore, how happy are you with CMV that they only put 3 tender boats on? Answer: FURIOUS! Even MSC tendering in Santorini, from a similar distance out had at least 10 tenders in the water and though they had more people to get back, it only took 5 minutes to get on a boat. To say the whole tendering scenario on Magellan is a farce is an understatement. Apparently we were told they tender boats were restricted due to the pollution they spewed out (which was large amounts and very smelly diesel). Answer get better tender boats. Disembarkation As we are travelling from Liverpool to Portsmouth we want to get an early start back. The problem is that with both of us requiring a stick, with 2 large cases a small one and a ruck sack, there is no way we can use the express service. I.e. Get yourself off the boat. We also have to recover our car from parking about a mile and a half away. We went down to excursions, who have given us black luggage labels so we can get off at 09:10 and not 10:00, which is good. The actual disembarkation process was excellent and very quick. We were called at 08:50 20 mins early, we were met by a fan to take us up to the luggage area, because of having sticks and a steep ramp. Our luggage was easily identifiable and both pieces next to each other (which is a first). The transport to where the car was parked was quick and efficient so we were off home before 09:25. Conclusions There are a number of pros and cons with Cruise and Maritime, or this cruise on Magellan in particular: PROS • Food • Service • Embarkation and disembarkation (cases there each time) • Customer Services getting on and off ship • Destinations CONS • Cabins can be noisy • Cabins have thin walls • Tendering service Read Less
Sail Date: July 2019
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time ... Read More
Chose this because of the attractive itinerary, plus the convenience of sailing from UK port with no flights involved. As seasoned cruisers for many years ( principally with Thomson / Marella and NCL) we tried CMV for the first time this year. I will start with the positives:- There is a good staff to passenger ratio, and we found the service was good across all departments. The cabin (6131) was spacious and clean, and well serviced by our cabin steward on a daily basis. The food was of an acceptable quality, and well presented, and served hot. The itinerary was good, with adequate time ashore in each venue. The DISembarcation at Liverpool was very speedy, and we were on the train home in little more than an hour after disembarcation commenced. Now for the negative points. We attended the cruise terminal at Exactly the time given by CMV, Only to find that RED label had already been boarded 1/2 hour earlier, which resulted in some delay to us boarding. The boarding process struck us as being very poorly organised. The dining allocation in the Kensington restaurant, (we opted for the smaller table) was bench seats either side of the table ( 3 people each side) which was very cramped and uncomfortable. We both made the observation that this seating would be more appropriate in a Wetherspoons Pub! On the 2 venues that required tender service the wait was unacceptably long ( 3hrs. in the Scilly Isles, and one and a 1/2 hrs at Guernsey ) This obviously had a detrimental effect on our time ashore. There is considerable room for improvement here. The evening entertainment in the main show lounge was very poor by cruise ship standards. The last evening on board was a "formal" night where passengers dressed for the occasion for the advertised "Gala Dinner" This was quite a damp squib---- The only thing "Gala" about it was the baked alaska dessert. This is not what we are used to on other cruise lines in the same price bracket. To sum up, if you are looking for a no frills cruise from a uk port with no flying involved, then go for it, but there are better deals out there with other companies. Read Less
11 Helpful Votes
Sail Date: August 2018
We chose this short, 2 day trip to try out another ship, having had several cruises on the Marco Polo. We were lucky enough to get an upgrade to a suite which was amazing- you could have held a party in there! Only downside was the open ... Read More
We chose this short, 2 day trip to try out another ship, having had several cruises on the Marco Polo. We were lucky enough to get an upgrade to a suite which was amazing- you could have held a party in there! Only downside was the open balcony which although a super facility was spoiled by neighbouring smokers. I guess you can ban it around the ship but not on the individual balconies. Pre trip paperwork was a bit chaotic as one said departing Avonmouth and the later one Portbury; we thought Portbury more likely (having only realised the night before too late to ring the office). Arrived early as we left longer than we needed becasue of potential Bank Holiday traffic. No directions on the dock (they were put up later). A very helpful PBA staff member directed us but then the designated parking was blocked so he had to get someone to move a forklift. He then had to sweep the area clear of rubbish. Eventually we boarded our coach to Liverpool and waited over 30 minutes after it was full due to the CMV rep. not arriving until it was almost departure time. Leaving at 10.45 the coach driver gave us no indication of where he would stop and eventually pulled in at Cannock Services at 1pm, telling us to be back in 30minutes. We were, but he stood outside for a further 15 minutes smoking! Traffic was dreadful and we got to Liverpool at 4.40, instead of 2.30. We loved the space on the ship, plenty of public areas and a good choice of bars etc. The theatre was much more comfortable than the one on Marco Polo and the whole ship much more modern and less 'tired'. So why do we still prefer the MP? The staff!! With the exception of our cabin steward we found most of the staff surly, uncommunicative and frequently talking in front of the passengers in their own language - which we were told on the MP was not permitted. When I asked for a glass of dry white wine in the Bistro I was told - 'we have wine-not dry'. The friendliest staff were the ones we knew from the MP. I suggest the Hotel Manager on Magellan takes some lessons from the MP. This was a very short trip and we wouldn't necessarily decide never to use Magellan but on the basis of this trip it's back to the MP for next time! Read Less
16 Helpful Votes
Sail Date: August 2018
We chose this for convenience, it sailed half hour from where we live. Good price too for itinerary. The ship is tatty with broken furniture and stained carpets upholstery etc. The food in the restaurant was, luke warm, unappetizing ... Read More
We chose this for convenience, it sailed half hour from where we live. Good price too for itinerary. The ship is tatty with broken furniture and stained carpets upholstery etc. The food in the restaurant was, luke warm, unappetizing and small. The ship was over crowded. No where to sit in bars at night, too small for the amount onboard. No facilities for kids even though it was a multi generational cruise. Very small pools filled with kids so didn't use them. Very poor service because of understaffing. Flooded areas including our bedroom. Very bad smell in hall ways last couple of nights.c Buffet area always crowded. Too small for the amount of people. Had to take sea sickness tablets because of movement of ship even in calm waters. One pool was empty so unable to use it, with plastic plants around it that had lost there leaves so looked really tatty Read Less
6 Helpful Votes
Sail Date: August 2018
Cruised before with CMV and enjoyed and sailed on Magellan before its refit.The ship is much improved with nice lounge areas and cabins.It is however showing its age with constant maintenance taking place on the decks, a lifeboat broke ... Read More
Cruised before with CMV and enjoyed and sailed on Magellan before its refit.The ship is much improved with nice lounge areas and cabins.It is however showing its age with constant maintenance taking place on the decks, a lifeboat broke from its moorings and a handrail fell on to two passengers on deck 9. Had a Superior outside twin on deck 6 aft, the cabin was quite spacious with plenty of wardrobe space,TV safe and tea and coffee provided, bottled water was £2:80. The beds were very comfortable and the bedding was changed regularly and the cabin steward was very helpful.The bathroom was quite small but was adequate and had a powerfull shower. Dined in the Waldorf restaurant and have to say the food and service was very good, not so in some of the bars though some staff had an attitude problem. Tended to use the Waldorf for most meals as the self service restuarant gets very busy and difficult to find a table at times with selffish people hogging the window seats even though they had finished their meal. Tea and coffee is available 24hrs from the machines. Lots of activities for those interested and the nightly shows were generally quite good with guest entertainers on several nights. Service was varied most staff did their best but appeared under pressure at times particularly the bar on deck 9 This is the first cruise with CMV with children allowed and it will be our last, the ship is not really equiped for children and whilst the staff did there best most parents let their children run wild they took over all three jackuzi's and the swimming pool, riding up and down in the lifts and running around unattened. There were far two many infirm passengers with walking aids and electric wheelchairs at a number of ports ambulances were seen waiting for the ship to dock and a female passenger was taken off by helicopter. Read Less
14 Helpful Votes
Sail Date: July 2018
You poor souls, what are you doing to yourselves?! My family and I went on the Magellan for what should have been a delightful vacation, and instead was what I'll refer to as the "garbage cruise". No, literally, the whole ... Read More
You poor souls, what are you doing to yourselves?! My family and I went on the Magellan for what should have been a delightful vacation, and instead was what I'll refer to as the "garbage cruise". No, literally, the whole ship smelled like hot, smoky garbage. The whole trip. The drinking water smelled the same. Also, despite it being summer in the middle of the Mediterranean, the ship was freezing. We literally saw an 80-year old woman leave her room with an inhaler, and when we asked if she'd complained about the lack of heating, she told us, "It's okay, I'm getting off the ship tomorrow." Like, in a stretcher? LOVE YOURSELF. I know what you're thinking: "Just go outside! Get some fresh air!" Yeah, that would have been great if the entire ship hadn't been overtaken with a youth dance troupe that was (allegedly) invited on the trip. This is despite our booking the cruise to be SPECIFICALLY adults-only. Over a hundred children ran rampant on-board, with absolutely NO supervision from their parents or otherwise. Obviously that meant no pool-space for any adults, even in the adults-only area. When we complained that the adults-only hot tubs were filled with 9-year olds (a health and safety nightmare fyi), CMV had an excellent solution: NO MORE ADULTS-ONLY AREAS! Wow! Such a creative solution! One evening, my family and I caught a group of preteens left wild climbing around the ship gym, just throwing weights around. Because, you know, safety first. Okay, so the inside of the ship smells like sewage and the outside is overrun: let's get drunk! Sure, if you're lucky enough to wave down one of the 3 bartenders onboard. Then, if you did get a server, they would just... say no. "I'm too busy." I feel bad for the poor saps who bought drink packages, because you pretty much had to wait an hour per beverage. Well, thank goodness for the shore excursions! They're overpriced and sort of wobbly, like on most cruises, but getting off the boat was the best part of our journey. The shore excursion team, however, is a rag-tag crew of chain-smokers just looking for a free tour. Props to the gardening lecturer who managed to leave cigarette buds all over Gibralter (despite a literal hundred signs that said 'No Smoking'). Best of all, the shore excursions manager actually joined us on a Beatles tour in Liverpool, and when the tour bus BROKE, it was cut short. While we asked for the tour to be extended, we told the excursions manager that she should be the person vouching for us. "No," she replied. That's it, just "No." Luckily the Captain was always there to talk to and solve prob- Just kidding. The Captain was never there. Don't be silly, it's not a real cruise. So, overall miss and miss. Here are a few other highlights: -A barely-mobile gentleman was literally asked to LEAVE HIS ROOM because apparently he snored. This dude could barely walk, and CMVs only solution to a snoring complaint was to make him PACK HIS THINGS and sleep in a new cabin. Oh, not stay in a nice new cabin, just sleep there. Apparently they couldn't afford to let him use the new room during the day. -The entertainment crew dressed a bunch of white people in cotton and had them perform "Summertime" from Porgy and Bess... a song about LITERALLY BEING A COTTON SLAVE. WHO THOUGHT THAT WAS OKAY??? -I found a piece of completely uncooked meat in my stew and was told BY THE CHEF HIMSELF that "most people like it that way." In fairness, I have to say that the restaurant serving staff and cabin cleaning crew is incredible. They work really hard in really poor conditions and they made our trip much better than it would have otherwise been. Also, with more than a shoestring budget, I think the ship performers could do something really special. They're very talented and deserve better than the karaoke tracks they've been given. I mean, if you're looking for a terrible experience to bring you closer to your loved ones, this is it. I just don't think it's worth the dough. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose this cruise because of the Itinerary. We were a little hesitant because of some bad reviews. We found it value for money for what we paid. It is a 3 star cruise line. What we liked: The food was absolutely lovely ... Read More
We chose this cruise because of the Itinerary. We were a little hesitant because of some bad reviews. We found it value for money for what we paid. It is a 3 star cruise line. What we liked: The food was absolutely lovely Ocean view cabin spacious, clean and well maintained Staff were very friendly Very interesting guest lecturers. What we did not like so much: The disembarkation was a total joke. We opted for express check out only to wait for hours near Deck 4 and then when finally allowed off, were then told to go up to deck 8 for immigration processing. Lack of communication, staff not fully trained and able to answer some simple questions. Guest act of a comedian (Jimmy Carlo) total rubbish and should be ashamed to be called an entertainer. Entertainment was a hit and miss, the resident performers do really try, we also saw them performing other duties during the cruise as in tours, reception, activities etc. So they really are all rounders. We thought that they were understaffed especially in the dining room. Yes it is an older ship. Overall I would recommend in particular if it was an interesting itinerary. Read Less
22 Helpful Votes
Sail Date: July 2018
Chose because it went from Liverpool- and went to Iceland. Never heard of the company before, got half price deal and hoped for the best..we cruised with P and O once and started noticing differences early on, but what the hell the ... Read More
Chose because it went from Liverpool- and went to Iceland. Never heard of the company before, got half price deal and hoped for the best..we cruised with P and O once and started noticing differences early on, but what the hell the itinery was what I wanted. The Magellan was a bonny ship, she did well in some 4metre swells and strong winds -we had 2 ‘choppy’ nights..Cabin kept ship shape by a lovely steward Lola, what a credit to CMV..no issues with inside cabin, suits us fine. Dining -early sitting in Waldorf -all evening meals there, lovely waiters. I witnessed people mocking the staff, laughing behind there backs and non stop whining. Get a grip not in the Empire now - the people on our table were not like that fortunately. I was really angry and went to see the head guy - he was grateful for our support for the staff. I went for scenery, sunsets, whales, dolphins and to see more of the most stunning island ever. fortunately I did not go for the entertainment, sorry guys and gals it was poor. jimmy carlo was ok, nice chap .. I feel it was all aimed at over 70s, music, acivities on board -the lot. The staff were great on the whole, in Reception 1 chap and Marta good , rest very unhelpful. I have no complaints -but please get a patisserie chef, those school dinner tray bakes were not for me..loved all the fruit and Elganos pizza -best grub on the ship.. Stops at Dublin and Orkney, so hot we were suntinged each day..fab -did not use the trips booked our own hop on hop off bus tour.and Orkney we visited an aquaintance. Faroe isles,-poor weather,..shame Iceland-stunning visited east, north , west then south.. Cannot enthuse enough about Iceland, would have liked better weather ,and more whales but thats life. Only used Blue Lagoon trip with CmV it was great,lovely local people driver and narrator. Rest of time did our own thing... Puffin Express 1 hour of puffin watching was brill, whale watching trip poor, they tried so hard but sea state rough and only 2 fins in 3 hrs. Iceland incredibally dear, but its stunning , eco minded people at one with nature and they believe in little people living in the rocks...they will do for me.. I loved the cruise, you get out what you put in, and we met ace people on our Waldorf table - wonderful.. No kids on cruise, would I go again with CMV yes, I took so much from the trip and had lovely chats whilst scanning the oceans for sea creatues...life is what you make it.. Thank you to staff and bridge crew...I have early onset Parkinsons Disease and cruises I find easier to cope with..And more manageable for the condition . Ps used onboard wellness centre -very good Read Less
44 Helpful Votes
Sail Date: September 2017
Travel thousands of miles across storm- tossed ocean to cruise the St Lawrence River by night and see all the pretty flashing lights on the navigation aides along the length of the river. Watch burning cinders spewing from the funnel over ... Read More
Travel thousands of miles across storm- tossed ocean to cruise the St Lawrence River by night and see all the pretty flashing lights on the navigation aides along the length of the river. Watch burning cinders spewing from the funnel over the decks as we incinerate the on board rubbish and pollute the sea. By day relax on the open decks surrounded by reeking ashtrays, cigarette smoke and crew members varnishing the taffrails and re-caulking the deck under your feet as you queue for chips. Take a trip ashore in one of our skilfully manned tenders. For your enjoyment we will lose our way in the fog for an hour whilst trying to return to the ship and for thrills re-embark you at midships on the windward side of the vessel for you to experience the 2-metre rise and fall of the swell as you try to get a footing on the landing stage. Break a leg folks! Dine in our fabulous restaurant and watch as your dinner and long-stemmed wine glass slide gracefully across the table and onto the deck where the glass shatters into a hundred pieces while the waiter pours hot coffee down your neck. Have fun in your cabin trying not to cut your feet on the broken glass from the litre glass bottles of water which have slid off the dresser and smashed on the deck, soaking the carpet and your clothes that have been thrown from the open drawers of the dresser. Have fun staggering along the deck and up companionways to reach a toilet because a crew member is in your cabin bathroom replacing and sealing the shower wall. Qualify for NHS hearing aids on your return home by sitting through several of our showtime presentations by our singers. (NB. It is pure conjecture that no whales have ever been seen from the ship because the singers perfectly reproduce the whale alarm call). Finally, watch the Northern Ireland authorities emergency response as we sail into Belfast with the Red Ensign upside down and the Captain, speaking from bridge, teaches the crew some new Russian vocabulary. If you are queueing on a beach awaiting evacuation in the face of a pursuing army then board this vessel. Those are the only circumstances in which this should be done. Read Less
13 Helpful Votes
Sail Date: August 2017
After reading a review posted by a fellow passenger on this 28 night cruise, I'm wondering whether we were actually on the same holiday ! Everyone is entitled to their views, but to me, the difference between the previous review and ... Read More
After reading a review posted by a fellow passenger on this 28 night cruise, I'm wondering whether we were actually on the same holiday ! Everyone is entitled to their views, but to me, the difference between the previous review and the one below is more to do with attitude and expectation. I had already prepared my review (just not posted it yet), so I will leave it up to the reader to decide who had the best holiday experience. This cruise was our 2nd with CMV and on the Marco Polo. A previous 12 night cruise to Iceland last October became the taster to this 28 night return transatlantic cruise to Canada and therefore we were aware of what to expect from this ship before we booked. Firstly, we had found the standard cabins to be too small - for us - for a month long trip, so we splashed out and booked a DeLuxe Outside cabin for this cruise, which - with so many sea days - turned out to be a good move. The Itinerary, was Liverpool, Cobh, St John's (Newfoundland), Halifax (Nova Scotia), Charlottetown (Prince Edward Islands), Gaspe (Quebec), Montreal, Quebec City (2 days) Sept-Iles, Havre-Saint-Pierre, Cap-aux-Meules, Sydney (Nova Scotia), Corner Brook (Newfoundland) & a final port of St Anthony (Newfoundland) that unfortunately had to be cancelled. The Ship - is old by current cruising standards, but charming at the same time. It is kept spotlessly clean by the staff, and for us, this compensates for the obvious wear and tear you can see around the ship. Having said that, I am led to believe that the Marco Polo will soon be going into dry dock for a 'make over' so it will be interesting to see what they do to her. She has a loyal fan base who cruise regularly on her, and I can understand why, as she is probably one of the most honest and friendly ships I have ever been on. She doesn't profess to be all singing and dancing with glitz everywhere you look - but if your expectations are realistic and you open yourself to the quirkiness of the ship, she will embrace you and give you a warm homely feeling. (Apologies if this is a bit too lyrical !!) Embarkation at Liverpool was speedy and well organised. Cabin - A DeLuxe Oceanview on Deck 11. Great size and layout, with 3 large windows, kingsize bed, settee & chair, stool and coffee table. Fridge/Minibar, Tea & Coffee making facility, and bowl of fruit replenished as necessary. The two double wardrobes provided plenty of hanging space for clothes and there were drawers galore which helped in keeping the room tidy. The only downside (for us) was that the bathroom had a full size bath with overhead shower. We prefer a walk-in shower which is what you get with the more standard cabins. By the way, its true what they say about the higher you are, the more motion you feel !!!! We do not suffer from sea sickness, but if you are prone to this malaise, then stick to a lower deck cabin. Dining - If you are used to the selection you get on the premium cruise ships, then you will feel limited with Marco Polo. The food is good, but the choice is limited and repetitive. Breakfast can be taken in either the Bistro Buffet, or MDR - both are buffet style, although tea and coffee are served to your table in the Dining Room. Lunch is also served Buffet style in the Bistro and by Table service in the MDR. An addition when weather permits is the Pool Grill which has a Burger / Pizza / Fries selection on the open aft deck. Buffets are notorious for being difficult to find seats, but we only had 2 occasions at Breakfast during the 28 nights when it was full and we walked out and waited 15 mins. Afternoon Tea is also served in the Buffet around 3.15 each day - the pastries and scones were lovely. Dinner is a 5 course affair in the MDR (two sittings 6.00 pm and 8.00 p.m.) and of all the food served on this ship, I found this to be the best quality & choice. And if you hadn't eaten enough during the day, they provided a buffet in all the lounges at 11.00 p.m. each night !!!! During our 28 night cruise, there were 4 Formal Nights which the majority of passengers adhered to. The remaining nights were a mix of Informal or Casual depending on whether we had been in Port all day or not. Mostly, men wore Jacket (usually taken off within minutes of sitting down !!) & open neck shirt for Informal, and just short sleeve shirt / polo on casual nights. Overall, I would say Ladies dressed up more than I have seen on P & O / Princess / Royal Caribbean etc although the atmosphere never made you feel you had to. Entertainment - This is one of the reasons we chose to cruise on CMVs Marco Polo again. I have never met an Entertainment Team that puts so much effort into their job. The 4/5 headline singers (including the Cruise Director) were outstanding, and also doubled up on hosting onboard quizzes / bingo / games etc. and also provided Cabaret in Scotts Bar at 11.00 p.m. each evening. The twice nightly (8.00 p.m. & 10.00 p.m.) main Shows in the Marco Polo Lounge were superb and very well attended. On a couple of the evenings early in the cruise, a Comedian joined the ship, and likewise we were joined by a Ventriloquist / Comedian for a couple of shows on our way home. The 7 strong dance troupe were amazing, as was the Live Band. In fact I can honestly say that the whole Entertainment team was one of the best and most committed I have ever come across. A big plus for the CMV line in my opinion. Only one downside to the entertainment was that for the whole 28 nights, the large Columbus Lounge had the resident Russian Classical duo playing in the evening. Im not against classical music, but this limited the use of this Lounge - at least to us. I would have liked to have heard some occasional upbeat music in this area, and move the classical team around a bit. Onboard Lectures - I would imagine that these become more important, the more sea days you have in your Itinerary, and become extremely important when you are sailing across the North Atlantic - both ways !!! We had 4 great Speakers giving presentations on a wide range of subjects from the History of Newfoundland through to the photographing over a period of years, of a lioness and her family in India. A WW11 Historian (who did a very convincing impression of Winston Churchill) also gave us an in-depth explanation of events such as the sinking of the Bismark, the D-Day Landings and the Dambusters. All good stuff. Shore Excursions - As with all cruise lines, these are expensive for what they are, but if you are not up to the hassle of researching your ports and arranging private tours, then just book them and enjoy. The Excursion staff are first class, and Sue (the Manager) is extremely good at her job. The tours are well organised and simply administered without fuss. Maybe its because this Ship is so much smaller than many, but disembarkation onto the tours went without a hitch - as far as I could see. Overall Enjoyment - A great cruise, which included a number of great ports in Canada that many ships are too big to call at - a fabulous Itinerary, with just one exception 'Sept Isles' - not a lot there, and my advice is not to take the Shuttle into Town - what town ?!? Either do one of the ships tours further afield, or stay on the ship and have a cheap massage !! If you are prone to motion sickness, I wouldn't take the Marco Polo on a North Transatlantic Voyage unless the Itinerary was something special. Don't get me wrong, we felt safe on her and she rode the waves well, but she's small, so there is movement. BUT, I can't wait for her to come out of the re-fit next year and book again. To us, she is a 'special' ship and probably always will be. Read Less
51 Helpful Votes
Sail Date: August 2017
We chose this cruise because of the itinerary. I was a bit concerned because I had never cruised with this company before, and also because of the age of the ship, but I was very impressed with everything about the Marco Polo. The ... Read More
We chose this cruise because of the itinerary. I was a bit concerned because I had never cruised with this company before, and also because of the age of the ship, but I was very impressed with everything about the Marco Polo. The embarkation at Liverpool was faultless. Our cases were taken from us as they were unloaded from our transport and by the time we embarked the first case was already in our cabin and the other arrived shortly afterwards. The crew, from the Captain down to the cleaning staff were friendly, helpfull, and just so very nice. Our cabin, a category 12, number 473 was mid ships and quite roomy with 2 big windows, 2 wardrobes, each with a small set of drawers inside. 2 large chests of drawers either side of a dressing table. The beds were really comfortable, and the little shower room was also very good. Our bed linen seemed to be changed several times a week, and the towels replaced as often as you wanted them to be. We had a kettle and tea/coffee making facilities, but not everyone seemed to have these, but we were very pleased to be able to make a cup of tea first thing in the morning. The food was always very good and of an amazing variety. I have an allergy to prawns and shrimp, and I was given a menu each evening, for the following day, to choose my meals so that the chef could ensure that none of my choices included any hint of prawns or shrimp. I have never had such care on any other cruise line, and I have sailed on many. We always had breakfast in the dining room as it was buffet style, but with an egg station where you could have your eggs cooked in a variety of ways. Lots of fresh fruit every day and lots of cereals, granola, and always hot porridge for those who wanted it. We seldom had lunch because we were out and about, but the few days we did we opted for the little kitchen outdoors outside the Bistro where they cooked burgers, pizzas etc to order, along with fries and some salad accompaniments. Every afternoon at 3.30, there were sandwiches and cakes etc in the Bistro. Dinner was always a great choice, 5 courses if you wanted to eat them all, and several choices of each course. The entertainment was a great surprise to me. On big ships they have scenery, special effects and a huge cast, but on this little ship they had wonderful singers and dancers who just gave it their all, with no fancy special effects. So talented, and they always gave such a good show. There were also a couple of visiting comedians who gave shows alternately with the dancers, and also an amazing violin/piano duo who gave classical concerts and also entertained in the lounge. There were quizzes and other entertainment day and night, and a cabaret at 11 each evening which we were always too tired to stay up for, but always sounded great fun. The service was excellent. The dining room wait staff, and the wine waiters were really attentive, and could not be faulted. Our room maid did an excellent job of keeping our cabin clean. Although she spoke very little English, she was always smiling and happy to supply anything extra we wanted. Our first 2 ports were Dublin and Cobh, neither of which we booked excursions for. Unfortunately it rained heavily on both days, so we did not go off the ship until after lunch, when we just took the free shuttle into Dublin and walked to Trinity and queued to see the Book of Kells, which was well worth doing. In Cobh we walked the few hundred yards from the ship along the promenade to the Titanic Experience. This was excellent, it takes place in the original port terminal building that was used to take on passengers for the Titanic's last fateful voyage. A very worthwhile visitor attraction. Next port was St.Mary's in the Scilly Isles. We took the ship excursion to Tresco to see the Abbey Gardens. This was lovely, the gardens were beautiful and the red squirrels playing were an added bonus. In the afternoon we visited St. Mary's and after a lunch of Cornish pasty (huge, we really felt stuffed after them!) we had another ship's tour around the Island on a mini bus. Excellent tour guide/driver who told us all we should know about life in the Scilly Isles. Guernsey next. We did not go on a ship's excursion, just took the tender ashort and caught the ferry to Herm, where we walked over the island to Shell Beach and had a coffee and walked back. Herm is lovely, no traffic, just the quad bikes, some with trailers to take guests luggage to the hotels from the dock. We also took the local service bus in St Peter Port which takes an hour and a half to go right around the island and costs £1 only!! Very good value, and gave us a good idea of the island in the short time we had left before getting back on the ship. Honfleur. Good for passengers who wanted to go to Monet's house or the D day landing beaches etc, but as we did none of those, it was a bit boring. Edinburgh. Great, even though rammed with visitors for the Festival. A short walk from our dock was the Royal Yacht Britannia and we got there before opening and spend 2 hours touring it, and had a scrumptious scone with jam and cream and tea in the restaurant on the top deck! Orkney. Delightful! Took the ship's tour Scenic Orkney which included a stop for coffee and cakes. Lovely area but very windy! Stornaway. Took the Lewis and Harris tour. Very interesting place and we had an excellent guide who told us the history of the place. Beautiful beaches. Tobermory Mull. Nice little place. Lots of tours on offer but we chose the Whale and Wildlife tour and unfortunately we had some very heavy rain showers, so apart from 3 porpoise we didn't see very much. Belfast. We took the Antrim Coast and Giant's Causeway tour. This was an excellent tour, helped by the lovely weather. It was 8 hours and we were worried it would be boring, but our guide Lorna was really good. We had lots of photo stops at beautiful beaches and glens and the time just flew. We had lunch (included in thr price) at the Royal Court Hotel in Portrush which was excellent. Melon, roast beef with Yorkshire puds, roast and mashed potatoes and mixed vegetables, followed by a delicious fruit pavlova! Also included was either wine, beer or soft drinks. We tried a half of Guinness each! Lorna suggested trying it with a dash of blackcurrent, and it was really nice! Back to Liverpool! Disembarkation was very smooth. There was plenty of room in the lounge to wait for our call to leave, and we did not see anyone have a problem. It was chaotic getting out of the port, but that was because the Isle of Man ferry came in just as we were trying to leave. Sorry this is such a long report, but hopefully it may help if anyone is planning a similar cruise. Read Less
5 Helpful Votes
Sail Date: August 2017
I originally drafted this review of the British Isles Discovery Cruise (Cruise and Maritime) some weeks ago but it read like “What I did on my holidays”. So, I abandoned that approach and will instead to focus on the experience which ... Read More
I originally drafted this review of the British Isles Discovery Cruise (Cruise and Maritime) some weeks ago but it read like “What I did on my holidays”. So, I abandoned that approach and will instead to focus on the experience which should make for a shorter piece and be more helpful to the reader. Suffice it to say my wife and I left from Liverpool (Pier Head) Terminal on 20th August and arrived back on 1st September. Our cruise took us to Dublin, Cobh (near Cork), St Mary’s (Isles of Scilly), Guernsey, Honfleur in France (for Bayeux), Edinburgh, Orkney, Lewis (Outer Hebrides), Mull (Inner Hebrides) and Belfast. MV Marco Polo is an older cruise ship, first built in former East Germany in 1964 and named the Aleksandr Pushkin. She has recently been fully refitted and carries around 800 passengers and 300 crew. A Russian Captain oversaw a multi-national crew who were pretty much unfailingly helpful, cheery and polite. We were first-time cruisers and admittedly in our mid-60’s, were among the younger passengers. We dined each evening with two other North West couples of a similar vintage who had, in each case, extensive experience of sea cruise holidays. I can only report that the holiday was a wonderful experience from beginning to end. The ship was an ideal size – large enough to provide a comprehensive range of services – small enough to feel personal and comfortable. The food was plentiful and varied without being overwhelming and was of a consistently high quality. My wife is a lifelong vegetarian and was well catered for and the drinks prices were reasonable with pre-booked all-inclusive packages available if required. The range of available excursions (we selected three) was very comprehensive at each location and the provision was prompt and well-organised. The local guides were really excellent and provided plenty of interesting and informative background for each trip. The on-board entertainment was good and unobtrusive and the staff worked very hard to provide a quality service. Our cabin was a ‘Superior Plus’ twin on the Pacific deck with a large window to view the outside world. The sunsets were particularly pleasant to view. I am sure that I could pick holes if pressed, but why bother? Overall, this was a super holiday and excellent value. WE had the added bonus of meeting up with old friends and relatives in five of the ten ports and are now enthusiastic convers to the cruising experience ……. On smaller ships! Read Less
3 Helpful Votes
Sail Date: August 2017
All good - except charged for a bottle of water in the cabin not used- we deliberately made a point of not opening the bottles of water in the cabin - did manage to get money back with a bit of awkwardness-also staff not terribly friendly ... Read More
All good - except charged for a bottle of water in the cabin not used- we deliberately made a point of not opening the bottles of water in the cabin - did manage to get money back with a bit of awkwardness-also staff not terribly friendly at the reception while dealing with it! My main moan was the dreadful Wellness Package I had pre - booked for £129!!! To cut a very long story short - don't bother with getting it! - not worth the money and hassle I had trying to sort it. It was a disaster from the start to the finish - thought with pre booking it and the price I would have red carpet treatment - oh how I was wrong! Don't Do It!!! But apart from that -thoroughly enjoyed the trip - even with two extremely choppy nights at sea! - don't forget the sea sickness pills and you will be fine! Would book with the cruise line again - but keeping to small trips. Read Less
11 Helpful Votes
Sail Date: July 2017
We booked this 6 months before departure so paid c. £3500 for 4 of us. Last minute passengers can pay much less (£500-600 each) and I imagine CMV struggle to break even. I had no problem with the price. Embarkation at Liverpool was ... Read More
We booked this 6 months before departure so paid c. £3500 for 4 of us. Last minute passengers can pay much less (£500-600 each) and I imagine CMV struggle to break even. I had no problem with the price. Embarkation at Liverpool was extremely efficient. Greenock and Lerwick were dreary places so you will need to arrange excursions. I would do this in advance or you may have to use CMV tours at a price. These small places are not equipped to cater for independent tours especially if another cruise ship arrives at the same time. We enjoyed the Faroe Islands, Kirkwall and Tobermoray was pretty but simply a small harbour. The evening meals on the ship were very good - lots of choice for everyone. Breakfasts less acceptable and a bit of a scrum. There is an a la carte option at breakfast which is less choice but more peaceful. We usually had lunch at our port destination but there was a buffet on board, pizza and a burger bar. There are hundreds of staff on board from around the world and they were all exceptionally helpful and it seemed a happy ship on the face of it. They are obviously very reliant on tips so worth remembering that. The evening entertainment was enthusiastic and had its moments - some good and also excruciating. Didn't expect too much! It was mainly fun. Contrary to popular belief cruises are not really suitable for the very elderly/ infirm unless they remain on board all day! Even then disembarking is stressful as is the emergency drill (lifts out of action both times and many stairs to climb). Also bear in mind that the boats may drop anchor outside small ports and it is then necessary to reach shore on small tender boats - very difficult for the elderly. Finally do think about disembarkation and onward travel. The final port may be miles from the rail station (eg Newcastle) and taxis can be limited Read Less
14 Helpful Votes
Sail Date: July 2017
About us. We are a mid aged couple and quite new to cruising this being our third cruise. We always read the reviews so it's important to write our own, sorry if it's long but I like to try and include as much info as I can ... Read More
About us. We are a mid aged couple and quite new to cruising this being our third cruise. We always read the reviews so it's important to write our own, sorry if it's long but I like to try and include as much info as I can and include details I have not seen on other reviews. I am experienced at writing reviews and it's what I do when I go away and I use another site for hotels rather than this cruise site. THE SHIP It was built in 1985 but it has been updated. OUR ROOM We we in room 6197 so please don't think all rooms are like this. If you look at the ships plan it's the biggest room on the ship but it's a inside cabin. I think it's intended for family's as it's a suite. Who needs a widow when you have two rooms and wardrobe's. The room was just as expected, it was a little dark for me and I would of preferred brighter lights. I take a torch on all holidays and this was needed for me to arrange my hair. RESTAURANT We were booked into the Waldorf and the early sitting which suited us. We had dinner then watched the entertainment. The dinner menu was five courses if you wanted them all. We could not fault the restaurant the staff and food were great. One tip is to ask not to sit in the booth type seating this was far too tight for us to fit between the table and chair. The round tables are much better, we chose to seat with other guests. Seating as a couple is an option but we loved chatting to other guests. BARS All are great, we had the all inclusive drinks package which cost £17 and for us this was great value. I do not drink that much but for me the non alcoholic beer was just tight. SWIMMING POOL On the cruise we were on we were told the pools were out of use as we had no cruise days. I hope I can add the photo to show how poor the pool was when we go on the ship. It was cleaned the next day but this was poor of them to leave the pool in such a poor state. The two jacuzzi's were bubbling away but not heated. Such a shame we would of used the pools and jacuzzi's. STAFF Friendly enough but the poor English was an issue, many things were lost in transaction. ENTERTAINMENT Some of the entertainment is dia but mostly we thought it was ok. You have to take in account its not a big ship so has not the budget of a big ship. Often the entertainment in the tavern was fun. Read Less
19 Helpful Votes
Sail Date: July 2017
Easy and local embarkation port of Liverpool and River Seine itinerary attracted us (a party of eleven seasoned cruisers) who had not used Cruise & Maritime Voyages before. Cannot fault the ship although there were few balconies it ... Read More
Easy and local embarkation port of Liverpool and River Seine itinerary attracted us (a party of eleven seasoned cruisers) who had not used Cruise & Maritime Voyages before. Cannot fault the ship although there were few balconies it being an older ship. Every feature was better than expected - cleanliness, staff, spacious public rooms, lovely theatre, open decks, etc. Staterooms were acceptable and kept very clean.The highlights were the excellent quality of meals and the five wonderful shows (Wow!!) Live singing (Wow!) Wonderful dancers and live singers and chorerography, professional talented musicians and great cruise director. Live shows on ships are unheard of nowadays as they are pre-recorded and mimed. If you want, or can remember traditional cruises or experienced good, solid well-built vessels (child free on this trip) please choose CMV. Nothing was too much trouble for their very peasant and well-trained staff. A very affordable holiday. We will certainly .cruise with them again Read Less
19 Helpful Votes
Sail Date: June 2017
We chose this cruise because it sailed from Liverpool and what a send off we got, fantastic sail away party and it set the scene for the next 12 days. The ship was spotlessly clean, you could often see the crew cleaning around the ship. ... Read More
We chose this cruise because it sailed from Liverpool and what a send off we got, fantastic sail away party and it set the scene for the next 12 days. The ship was spotlessly clean, you could often see the crew cleaning around the ship. The rooms were of a good size and the food was of a really good quality. We found the entertainment to be excellent and very professional. All the crew were friendly and approachable, nothing was too much trouble. We did not have the best weather whilst we were visiting Iceland, but his did not detract from a vey enjoyable holiday. We enjoyed the excursions that we went on and most of the ports of call, possibly with the exemption of Isafjodur, which was a bit bleak. The Golden Circle tour was definitely value for money and must do for anyone visiting Iceland. We have already booked to travel on the Magellan again next year. Read Less
15 Helpful Votes
Sail Date: June 2017
Wanted to experience a cruise but wanted interesting places and photographic experiences. We decided on Iceland for this reason knowing it wasn't going to be a Sun holiday. Ship fine, food fine, staff really lovely with special ... Read More
Wanted to experience a cruise but wanted interesting places and photographic experiences. We decided on Iceland for this reason knowing it wasn't going to be a Sun holiday. Ship fine, food fine, staff really lovely with special mention of Gilbert our cabin steward and Edy from the Bistro restaurant. Not enough Cinema and the first two films were really Naf for an adult only cruise - finding Dory and La La land!!!!!!!!!. Entertainment crew not the best although the dancers were really good. One of the girls couldn't hold a note and put the others off. Jean Michel was by far the best singer. We booked an outside cabin and ended up with a porthole that was blacked out most of the trip, would have preferred a window. The Captain and crew marvellous and constantly walked about talking to the passengers. Iceland far far too expensive but not cruise fault. All in all cruising not out cup of tea. Talking of which our drinks package did not include coffees which it should do. Read Less
19 Helpful Votes
Sail Date: June 2017
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected ... Read More
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected in any way, we could have been carrying anything - very disturbing given the times we live in. The Magellan is very dated, desperately in need of a refit. Public areas are drab and uninteresting but there are plenty of places to sit. We had an outside cabin which again was set in a time warp but it was quite spacious, ample storage and the bathroom quite roomy. There didn't have to be much of a swell for it to creak and groan which sometimes kept us awake. The walls seemed to be very thin as we often heard nextdoor's TV and the toilet flushing, also it got very hot and stuffy due to the air conditioning knob not being adjustable. Dining had its ups and downs - mostly downs. Raffles Bistro is the self service option which was a nightmare at breakfast, obviously not big enough with insufficient seating, most mornings we were forced to sit outside which was quite chilly and uncomfortable. We did try the other two restaurants for breakfast and lunch but the Bistro had more choice, better fare and we didn't have to put up with some of the ill disciplined waiting staff's shoddy service and lack of decorum. There was far too much fooling around, loud chatter, singing and banging of crockery. From behind the waiters' stations we heard one say to his colleague 'move your ass' when he came in with a tray of meals and on another occasion a waiter mimmicked a northern English accent. Our designated restaurant for the evening was the Waldorf, I might add that our two waiters were very pleasant and attentive, one of whom even gave us a napkin folding after our meal. But mostly we ate in the Bistro as there weren't many people - guaranteed table for two, it had a cloth on it and we had a view - happy days! In and around the bars a few of the barmen and male waiting staff had the same clowning around attitude but most were very professional and good at their job. We found all the female waiting staff extremely efficient, attentive and you certainly didn't have to wait long to be served. The entertainment was dire, especially the singing which was amateurish, out of tune and performed with fake American accents. Far better was heard from passengers on the karoke night, one girl sang 'Fields of Gold' - she was superb; knocked spots off the so called professionals. As for the comedian, well, he was an embarrassment and totally inappropriate, not only were his 'jokes' lame and inane but he sang some ditties ridiculing world leaders, one targeting Mugabe, the lyrics of Old MacDonald changed to that he no longer had a farm - this odious creep thought that it was funny that people had lost their way of life and their livestock in such horrible cruel acts of violence. I can't comment on the shore excursions as we made our own way around. Activities such as paper plane folding and creating flowers from crepe paper and plastic bottles didn't exactly appeal so just as well we took the £17 p/p p/d drinks package which was very good value and worth doing, so no complaints there. Overall, even though we had our gripes, we saw the places we set out to, seeing beautiful scenery. I know it's a cliche saying 'you get what you pay for' but this cruise surely endorsed that. 9 nights was enough. And no, I wouldn't go with CMV again. Read Less
12 Helpful Votes
Sail Date: June 2017
Magellan is probably OK for a good weather cruise, but there is insufficient seating and, in this case, poor quality guest lecturers and other indoor entertainment for a wet or windy weather cruise. Enjoyment of the evening shows is ... Read More
Magellan is probably OK for a good weather cruise, but there is insufficient seating and, in this case, poor quality guest lecturers and other indoor entertainment for a wet or windy weather cruise. Enjoyment of the evening shows is limited by poor visibility (due to lots of pillars and non-tiered seating) and the fact that each show only last for 45 minutes (so that they can be repeated for two dinner sittings). The quality of the shows is comparable with a UK holiday camp. Most of the travel in the fjords was at night. This could be to maximise the shore time for the sale of overpriced excursions. To view properly enjoy the scenery, it would probably be better to stay in hotels at a different locations and use smaller local boats to explore the fjords. The value of the excursions is very dependant on the quality of the guide. We had one good one (a Swede in the Orkneys!) and one poor (a Norwegian in Norway whose English was very limited - although the CMV excursion team stated that it is better to book excursions with them as the guides' commentary is in English!). Junior "hotel" staff are good, very helpful and much more guest-friendly than the perception given by the company as a whole. The car park staff are also very friendly and helpful. Bar service could have been better. On the whole the food was of good quality and the service in the restaurants excellent, although the bacon at breakfast could have been better. Although embarkation from Liverpool was straightforward, the CMV directions were poor due to several instances of roadworks. Disembarkation was very straightforward. Read Less
32 Helpful Votes
Sail Date: June 2017
Our cruise was to the Norwegian Fjords on a 10 day cruise on the Magellan. Sailing from Liverpool, we were due to visit Eidfjord, Flam, Bergen, Kirkwall and Dublin. Boarding the vessel was straight forward and relatively quick. ... Read More
Our cruise was to the Norwegian Fjords on a 10 day cruise on the Magellan. Sailing from Liverpool, we were due to visit Eidfjord, Flam, Bergen, Kirkwall and Dublin. Boarding the vessel was straight forward and relatively quick. However, I was a little concerned that as we entered the ship, the crew member ushering us on board was standing in front of the automatic liquid hand cleanser dispenser and we weren’t told to clean our hands. During the voyage, I saw several examples of this lax attitude to hand cleaning by both passengers and members of the crew. For example, at the entrance to the self-service Bistro cafeteria there was a dispenser but no member of the crew telling people to use it. Consequently, I saw many passengers walk straight past the dispenser without cleansing. My wife also said that several women using the toilets before lunch did not bother to wash their hands and then walked straight into lunch. In Kirkwall, several of the crew got off and, and as we got back on to the ship, I observed at least four crew walking up the gangplank and straight into the ship without hand cleansing. To me, the attitude to cleanliness/hygiene was far too casual. The whole ship seemed to be in need of a ‘deep’ clean. The carpets were shabby and the ship was generally ‘run down’. Overcrowding was most apparent in the Bistro cafeteria (self-service) at lunch times. If you didn’t get there early, it was hard to get a seat. Consequently, we took lunch in the Kensington restaurant, as we did with our evening meal. The food was generally of a good standard and the evening table service was excellent. Magellan has also done away with the late night snacks (11.00pm) in the Bistro. Instead, food was supposed to be served in the lounges. So if you wanted a small cake/biscuit before bed with a cup of tea – tough! And if you wanted a cup of hot chocolate, you might as well have asked for a pot of gold! We had an inside cabin on deck 6. There was a reasonable amount of space but no chairs to sit on – so what, you may ask?! (See below). The walls seem to be thin and we could hear the people in the next cabin; especially the woman, who was particularly loud, mainly at midnight! The evening’s entertainment on the Magellan was disappointing. Dana was the singer – very good and Dave Hubbard, the comedian, was excellent (and ‘clean’). However, the show team and the singers were pretty poor. Liked the pianist and violinist duo –very good. The scenery in the fjords was spectacular and we were able to do our own thing in Eidfjord, Flam, Bergen and Kirkwall. We felt the organised visits were too expensive. We went on the train ride ourselves in Flam. Judging from the comments of the people, who went on the organised trip, it was better and cheaper for us! Our visit to the Highland Park whiskey distillery in Kirkwall was very interesting and only cost us a tenner each – with samples after the tour. On the evening of day 7 of a 10 day cruise (after Kirkwall), we went to the Kensington restaurant (6.15pm) as per usual. My wife chose the pasta dish. However, after a few mouthfuls, she complained that it did not taste nice and opted for the fish dish. By 9.00pm, my wife was complaining of stomach cramps, which got progressively worse. So much so, we called the medical centre. A male nurse attended and treated my wife. We were then told we were to be put into quarantine and we were not allowed to leave our cabin for 48 hours. My wife suffered stomach cramps and diarrhoea for about twelve hours. I can assure you that being incarcerated in our inner cabin for two days was horrendous - with nowhere to sit except the bed. We weren’t allowed off in Dublin. This was particularly disappointing, as we had arranged to meet up with an old friend whom we had not seen for six years. We were finally let out of our cabin at 9.30pm on the last night. Our holiday was ruined - it was hell! We know of at least three other people who were similarly affected. The cruise line (CMV Cruises) deny any responsibility. The staff were generally hardworking and pleasant. So would we recommend the fjords as a destination – definitely. Would we recommend the Magellan – definitely not. The ship itself reminded us of a hotel that had once been five star and was now two star. Would we use CMV as a company again – definitely not! Read Less
4 Helpful Votes
Sail Date: June 2017
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a ... Read More
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a particular problem on sea days. Lots of staff on Reception but most appeared poorly trained and they constantly had to find more experienced staff to consult. Overall, there appeared to be a total lack of communication between staff in all departments. When problems arose, few of them were willing to help solve them. The problem always remained with the customer to sort out. II thought the theatre entertainment was good and Dana was a brilliant revelation. The remaining organised activities during the day were poor. Trying to find seats in the bars and lounges in the evening was difficult because there were too many passengers for the limited facilities of the ship. Read Less
8 Helpful Votes
Sail Date: October 2016
We wanted to see Iceland and the Northern lights. After spending 22 years in the Royal Navy I was keen to see what life was like on the 'other side'. My wife was keen to experience life at sea as most of her family were ... Read More
We wanted to see Iceland and the Northern lights. After spending 22 years in the Royal Navy I was keen to see what life was like on the 'other side'. My wife was keen to experience life at sea as most of her family were seafaring folk. I was so pleased to see that the Marco Polo was a 'proper' ship, sturdy and seaworthy. Unlike the modern cruise liners which look like floating tin hotels. The crew were exceptional, professional and friendly. Show standards were good and the food excellent. Lectures were interesting and communication between crew and passengers was also good. Safety on board was, as you would expect, of a high standard with well rehearsed drills. Cleanliness was superb especially considering the age of the old girl. Medical team was highly professional sorting out my pulled shoulder muscle in double quick time. Highly recommended. We will be back. Read Less
14 Helpful Votes
Sail Date: October 2016
be very careful when you select all inclusive with Cruise and Maritime as it is not what it says.Firstly I am a beer drinker,and the only draught beer was german lager.If you wanted bitter or any other beer they only had cans and ... Read More
be very careful when you select all inclusive with Cruise and Maritime as it is not what it says.Firstly I am a beer drinker,and the only draught beer was german lager.If you wanted bitter or any other beer they only had cans and bottles,which were NOT inclusive,but you had to pay between £3 and £4 for them. Also the water in your room was not included (£2.20) a bottle,and if you wanted a coffee from the bar you had to pay for that too ! The food in the bar could have been better if it was hot,more often than not it was only warm. The best food was from the service on deck 8 during the lunch hour. The entertainment apart from the excellent show team,consisted mainly of quizes,not enough game shows etc. The staff,although very competent,could have been more friendly. The cabins,although small,were kept very clean and tidy. Read Less
11 Helpful Votes
Sail Date: October 2016
We have been on the Marco Polo 3 times which shows how highly we rate it. Left Liverpool this time which compares favourably to Tilbury. We stayed overnight so that we were able to enjoy almost a full day in Liverpool. Parking was no ... Read More
We have been on the Marco Polo 3 times which shows how highly we rate it. Left Liverpool this time which compares favourably to Tilbury. We stayed overnight so that we were able to enjoy almost a full day in Liverpool. Parking was no problem when, after first dumping the cases, we eventually worked out our way to the designated park across from embarkation. We had a little walk from the car park. Not sure how you would manage if you had mobility problems with that. Cruise destinations were superb. Days at sea well catered for including craft sessions, lectures, (thanks so much to the wonderful Michael Scott who kept us well entertained while at sea), quizzes general activities, use of the gym, and Jacuzzi (I never managed either of them, but friends did and the jacuzzi looked very inviting on top deck). The entertainment in the evening was excellent plus! Compared to Thompson ships very nearly as good. The ship is small 770 passengers no children. On this particular cruise we experienced quite a bit of 'rocking and rolling' in the stormy weather. In fact the ship was delayed on leaving Reykavic. The Captain Kept us well informed and we felt safe and comfortable knowing we were in good hands. I know some people were a bit 'under the weather' so to speak. Do give this ship a try. I hope you love it like we do. Read Less
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