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7 Helpful Votes
Sail Date: December 2018
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a ... Read More
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a row. Furthermore, we found ourselves on a ship built over 33 years ago, so very outdated. We experieced rough seas between UK and Lisbon and the ship could not cope and rolled like a cork. Only the islands of Madeira, Antigua and Cozulmel were of interest. So much for visitng the Caribbean? Our cabin was very small and did not represent anything like in the cruise brochure.It was stuffy with faulty air conditioning, no window to open and there was a constant smell of nausiating food and kitchen in the hallway and cabin. On arrival in Las Palmas we went out an bought ourselves a fan for the cabin. On arrival back home we had to wash every item of clothing, even new clothing not worn to try and get rid of the horrible food/kitchen smell. The only bright aspect of the cabin was the excellent steward from Honduras called Nelson. The food was terrible. At one lunchtime sitting, all 8 of us on the table left the food and told the Manager to throw it overboard along with the chef. Yes it was that bad. The highlight each evening was the 45 minute show in the in the Magellan Show Lounge. The ship has its own group of about 8 dancers and 6 singers and they put on a great show each evening. The singers were superb. They are worthy of being on a major cruise liner. Another pre-dinner highlight was the classical recital in the Hampton's Bar with a lovely pianist and an excellen violinist. There was nightly entertaiment in the Captains Club if you can call the duo, Derya & Tolga entertainment as neither could sing in tune and we often completely off key. Another complaint is the scam tactics of the barmen who give short measure with wine drinks. I sent my so-called 250ml drinks back more than 20 times for top-up and not once was there any objection from a barman? They need glasses with measurement amounts shown on the glass to stop this practise. The ports of call, with the exception of Madeira, Antigua & Cozumel were a complete waste of time. Cape Verde was stepping into the a poor third world country with filth and poverty everywhere. We were happy to reach Cozumel at the end of the cruise and disembark, but we still had organisational disasters. It took almost a whole day to get from Cozumel to Cancun airport. Then there was a 2 hour flight delay. This was made worse by having to sit on the bus at Gatwick to take us back to Tilbury for over one hour. Upon arrival back at Tilbury Docks we found all our cars unaccessable due to being advised where to park by the cruise car parking attendants. The police were called who removed a fence and help us, one by one to break free. My car was in a far corner and it took 2 hours before I was out. Need I say that my crusing days are over and it you decide to cruise I suggest you made sure it is not on the Magellan. Read Less
4 Helpful Votes
Sail Date: July 2018
We took Cruce Mundo cruise from our travel agent. We returned on August 4th,2018. The ship MS Bellejour gave us a lot of problems. At the first day of the trip air conditioner didn't work with 95F (35C). Next day cabin was not ... Read More
We took Cruce Mundo cruise from our travel agent. We returned on August 4th,2018. The ship MS Bellejour gave us a lot of problems. At the first day of the trip air conditioner didn't work with 95F (35C). Next day cabin was not clean for the entire day, For the last 3 days Ship phone didn't work. Hair drier was missing in the cabin and was delivered at midnight. On the trip to Strasbourg by bus 2 buses had trouble with air conditioners and we had to wait for another bus at 95F outside. Food for dinner was limited and Ship didn't have any entertainment. We strongly recommend to everyone avoid the cruise with MS Bellejour .Old ship and service bellow expectation by far.We had nice offshore excursions with the knowledgeable guides.but everything else was not good at all.Also we expected to see very clean cities. but were very surprised to see garbage all over on the streets Read Less
6 Helpful Votes
Sail Date: October 2016
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew ... Read More
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew it must be said but most of them. We have submitted a long letter listing all the inadequacies we encountered on this 2 week debacle. There are 2 good things to be noted though: a) The food was plentiful, well presented and there was no known food poisoning. b) We were able to disembark occasionally. (Although even that was a fraught experience!) It was to be a cruise for my elderly mother and myself to have a wonderful experience allowing her to see the Northern Lights whilst she can. We planned and saved for some time and eventually left home for the trip of our lifetime. The last bit was meant to happen but unfortunately it become the trip of a lifetime for the wrong reasons. Read Less
5 Helpful Votes
Sail Date: December 2015
Delays are every part of life, and this also includes sailing off into the so called Sunshine for a Christmas, New Year Cruise. Unfortunately there was a 5 hour delay leaving Tilbury, due to apparent bad weather on the English ... Read More
Delays are every part of life, and this also includes sailing off into the so called Sunshine for a Christmas, New Year Cruise. Unfortunately there was a 5 hour delay leaving Tilbury, due to apparent bad weather on the English Channel.!!! Our first port of call was to be Gibraltor on Boxing Day. But, again there was the apparently bad weather excuse to sail across the Bay of Biscay. So our first port was Antwerp, at the cost of not visiting Lanzarote. ( seems strange, it was to bad to sail out across the Bay of Biscay, but not too bad to sail back.) We did however pick up the wife and son of a Senior member of the Ships bridge up at Antwerp, and they disembarked at Lisburn as not too endure the almost dangerous weather on the Bay of Biscay. We had one evening we will never forget whilst sailing back across the Bay of Biscay when Waiters were thrown about and almost everything was thrown of the dining tables. Later that evening we was treated to Air Sea Rescue, air lifting a passenger/Passengers off the ship. Even though this was predomently a British passenger cruise over the Christmas/ New Year period, there was very little Christmas spirit given by any of the entertainment staff. No Mince Pies, Christmas Cake or Christmas Pudding. Christmas Dinner comprised with one and Half Brussels Sprouts.....there was NO Christmas tradition on board this ship. Only real highlight to this cruise was the lovely people we met and the New Year Fireworks spectacular in Funchal Maderia. I felt the entertainment was very very poor indeed, and didn't seem any real direction or participation from the cruise director who seemed more preoccupied with other things. Although myself and wife spent nearly a year looking forward to this cruise, I'm afraid we will never sail on this ship again or possibly with the Cruise company. Read Less
6 Helpful Votes
Sail Date: December 2015
We took this cruise as it was convenient to our home and needed a break. We have cruised for 20 years and have never experienced such a miserable cruise. 5 hours late in departing which we understand can't be helped. The ship then ... Read More
We took this cruise as it was convenient to our home and needed a break. We have cruised for 20 years and have never experienced such a miserable cruise. 5 hours late in departing which we understand can't be helped. The ship then went back to Antwerp which they said was due to bad weather. We were due to go to Gibraltar and therefore missed out Lanzarote. We picked up a lady and a child who were family cruise members. The ship is advertised as child free! I was told that they would only be allowed in crew areas but they went anywhere in the ship and disturbed guests.Trades description! The cruise was supposed to be festive. The Christmas dinner was disgusting and no one had heard of mince pies or Christmas pudding. Decorations were non existent. The staff worked hard but were restricted by the appalling management. The cruise home was through the Bay of Biscay in a force 9 gale. Necessitating the use of a helicopter to lift off injured folk. Many folk, including the child and mother had left in Lisbon as they were aware that the Bay was going to be very rough. In fact folk had been leaving throughout the cruise as food and entertainment was the worst we have ever experienced. Cruise Maritime refused to accept that it had been a disastrous cruise and wanted folk to go through the trouble of ABTA because they know that guests were so fed up they couldn't be bothered. I can only sum up by saying that it may have been a one off terrible cruise. They knew it was well below accepted standards and should have held up their hands and apologised. I would never cruise with this company again. After cruising with most companies I feel able to classify thus company as deceptive and having no care for their guests. My advise is just don't trust them. They want your money but not are prepared to provide the basic services. Read Less
6 Helpful Votes
Sail Date: December 2015
My wife and myself booked this cruise back in the summer as we wanted to get away for christmas, and having previously cruised on CMV Marco Polo round Britain this year and enjoyed it we thought we would try the flagship, BUT what a ... Read More
My wife and myself booked this cruise back in the summer as we wanted to get away for christmas, and having previously cruised on CMV Marco Polo round Britain this year and enjoyed it we thought we would try the flagship, BUT what a difference a ship makes. We departed Tilbury 21/12/2015, and hadnt been underway 5 minutes when the Captain came on and said due to bad weather we were having to sail to Antwerp to avoid the worst of the weather I found that strange as my iphone app shipping forecast was giving the next day as the best weather of the week in the channel. HOWEVER if the Captain says thats the way it is fair enough. But as he pointed out we would not now as a result be sailing to Lansarote as scheduled. ( big dissapointment ) So we enjoyed the day in Antwerp, then we had 3 days of sailing down to Gibralter and would be arriving a day late. I am not going to review the fabric of the ship as I found our cabin spacious, the shower hot, and large, we had a window in the cabin so happy days. During the complete cruise only 2 of the lifts work, dont let anyone kid you this is not an issue IT IS on that ship, the stairs are steep my wife actually fell UP them during rough weather. We estimated that 80% of the passengers on this ship were between 80/85yrs old. this led to some very serious "whinging" over the 2 weeks especially over the lifts. The food provided was abysmal, we dined in the Waldorf Restaurant I love my food, but unfortunately the food provided was not good, there was plenty of choice but none of it suited me, and indeed that was a general concensus expressed during the cruise. Breakfast I ended up just going to the top deck buffet and making a bacon roll. We did hear that they had sacked the chef on the third day but that could have been due to the "serious rumour squad" that was in abundance throughout the cruise. Christmas day dinner instead of being a meal to remember became one to forget, in fact I was fed up with hearing the complaints about it. I think the problem is if you have indian chefs, and oriental\eastern european waiters, they fail to recognise what the British consider traditional christmas fair. Entertainment Very Poor, there was a comedian on who was good he did 2 nights but failing that it was the resident "entertainers" now lets make this clear I am no showman, but my wife enjoys a a good show, (cough) however there were no good shows to be had here another passenger said it was like "Butlins on Water." The entertainment manager was on Marco Polo when we cruised, I remember him saying he used to do a Robbie Williams tribute act so every time I hear him sing I hear a Robbie Williams song being murdered. anyway we went up to the top deck bistro to get away from the formality of the restaurant breakfast (before I took the bacon roll route) It was regularly packed deffinately a case of first up best dressed. People were hogging the tables instead of eating breakfast and moving on, especially as they could see people were hunting around for spare seats. My wife and I were stood up Christmas morning having a brew, and she said I cant believe its Christmas morning and Im having to stand up to drink a cup of tea. After that she opted for the breakfast in the cabin option, and I went the bacon roll route sat out on the top deck in sometimes bracing weather ! On Marco Polo the staff used to encourage you to move on when you had eaten, it was also published on the daily activities sheet, "please move on when you have eaten breakfast as others are waiting to eat" no such luck on Magellan it was described as a "bun fight" What really made me smile was the couples who sat on a table for 4 but they sat on opposite corners making it awkard for another couple to sit on the same table. Peter Kay could have got enough material for a whole new series from what went on on that ship. So back to the Antwerp diversion which cost us Lanzarote, it transpired that a young lady and young boy who arrived on the ship in Antwerp was the wife/son of the head of hotel, she had let the cat out the bag and said that they had been supposed to meet the ship in Gibralter, but was unable to get a flight but she had managed to drive down and meet the ship on our UNSCHEDULED stop in Antwerp. So the rumour quickly spread that she was the reason our trip to Lanzarote was cancelled caused a lot of resentment amongst the passengers true or not but it would be interesting to see the passenger manafest for Antwerp. Personally if that WAS the case I find it outrageous, and like others I will be emailing CMV for and answer to the question. the rest of the voyage passed we met some great people saw some fantastic places, we ended up coming back over the Bay of Biscay in a force 9 gale which was interesting the ship was effectlively locked down for the day. A helicopter med evac in the channel for someone who was seriously injured when a rogue wave hit the ship, and on arrival at Tilbury an hours wait to get off despite being priority. All in all we enjoyed the adventure, would we use this ship again ? NOT A CHANCE, The entertainment staff/Chefs all want a good old dose of sorting out. As they say we have been their, worn the dodgy T shirt and moved on. I hope you have a better experience on her than us. Read Less
Sail Date: December 2011
Myself & my husband arrived back yesterday 7th December from what should have been 2 days in Hamburg and 1 in Amsterdam looking at the Christmas markets. We were informed the day before that the itinerary was going to be changed due to ... Read More
Myself & my husband arrived back yesterday 7th December from what should have been 2 days in Hamburg and 1 in Amsterdam looking at the Christmas markets. We were informed the day before that the itinerary was going to be changed due to the bad weather conditions in Germany. The itinerary was then 1 day in Amsterdam, 1 day in Brugge and 1 in Antwerp. I am all for health and safety! and this also meant 3 ports of call instead of 1. The first night sailing to Amsterdam was extremely choppy and we managed about 4 hours sleep. We knew that Brugge was only about 80 odd miles away so we assumed that night we would have a quick journey, be docked and have a good nights sleep. WRONG! we could not dock until 6am the next morning we were just bobbing around in the sea for hours, being right above the props and the water crashing against our port holes. We seemed to fair better than others who on the higher decks had their drawers opening, things falling over and one poor woman had a narrow escape when the tv fell over and landed on the bed beside her! Neither of us slept again at all, when the boat finally docked we thought lets go to bed now and get a couple of hours, WRONG, we were so low on the ship that the rubber buffers were right outside our window and the noise of them scraping against the side made it impossible. It was horrendous to say the least. The Captain - was noticeable by his absents, except when spotted with a young blonde in an office smoking! different policies for different people I suppose. The Food - Only 1 night spent in the Restaurant (nothing special) and the help yourself Bistro - food warm at best repetitive and run to a strict regime, if it was 8.30 and people still in there all the food is cleared away regardless. Entertainment - Now this is the only good bit, all the staff were really nice and put on a good show every night. We had a trickle of water coming out of our tap, we tried to call reception to ask if this could be remedied but the phone didn't work. We went to reception she said she would get it sorted and that she realised our phone was not working. On our arrival back there was still no water, we complained again. At last someone came. It worked for 1 morning! It was quite amusing that the last night we go two letters, one saying we hoped the water problem had been resolved and another that said, sorry it couldn't be fixed because they couldn't get in touch with us by phone!! It was broken der!! Our friends had a nice surprise too, they were asleep in their cabin and at 1.50am they were woken by someone walking in! He said sorry and left, they called reception immediately but they were not really interested, after a second complaint in person in the morning they were told it would be looked into. Apparently they said, the week before the staff had been given these cabins and the intruder was staff who didn't know that these same cabins had been given to the general public! Bad case of communication to say the least. As for the Christmas markets, in Brugge there were half a dozen open, selling items you could buy here for a third of the cost. In Antwerp there were none open at all, as the people who had booked a trip on board at a very high price found out. The few that were open sold either hot food or you could have a drink. Where were the stalls for the Xmas presents that people wanted to buy? To be honest if it hadn't been for the people whom we met on the ship it would have been the worst nightmare ever. If you don't mind repetitive lukewarm food, reception staff that cant be bothered, a captain you never see or hear and enjoy a ship that does not appear to be stabilised at all, then go for it! I myself wont be going on it again, myself and my husband are still suffering extremely bad "sea legs". Read Less
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