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4 Cruise & Maritime Voyages Fitness Cruise Reviews

Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional ... Read More
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional material. The itinerary crossing two magnificent oceans and the Panama Canal was just perfect for us. However, our cruise experience was devastated by the lack of appropriate maintenance or upgrade of Vasco da Gama’s essential services and utilities. It became apparent shortly into the cruise that these were in dire need of refurbishment and should been addressed during the ship’s time in dry dock. The associated problems of this neglect plagued passengers throughout their entire cruise experience. It became obvious to us that the purchase of a second or third-hand ship with a patchy maintenance record and renaming it after limited refurbishment (only the engines?) and remodelling of some public areas was a high-risk strategy. CMV should have carried out a comprehensive audit of the ship’s utilities and essential services and undertaken a thorough overhaul of them rendering this critique unnecessary! Our cruise experience was also greatly diminished by unprofessional executive management and incompetent management of guests’ needs, reminiscent of Fawlty Towers. We could not understand what all the “white uniforms with epaulettes” were doing as they stalked their way around ship, including the dining rooms. We were told that it was to ensure that staff were doing their job properly. Unfortunately, there was a gestapo-like quality about their supervision which did not contribute to a relaxed and genial atmosphere. Certainly interaction of executive and some senior managers with passengers, as we have experienced on other cruise lines, was not a priority for them. The following is a list of issues drawn from our and other passengers’ experiences on the ship over 53 days of cruising that we believe CMV must rectify to ensure that passengers do not have to endure them in the future. 1. Inadequate and ineffectual air conditioning system - temperature and air flow could not be properly regulated in cabins and public areas of the ship; 2. Defective plumbing and faulty waterproofing - resulted in sewage spills, flooding and water penetration requiring fans all around the ship to dry out carpets and dispel unpleasant odours; 3. Incomplete coverage of the public announcement system across public areas of the ship which prevented passengers from hearing ship announcements. This represented a major safety issue as passengers in these areas were unable to hear important or emergency announcements; 4. Primitive and unsafe gangways to tenders - gangways to tenders were uneven and too narrow for ease of movement and were totally unsuitable for passengers with mobility problems. When there were no planned land excursions, at a limited number of ports, disembarkation of passengers became a free-for-all rabble because there was no organisation by management of passengers. It was irresponsible and negligent of management not to coordinate disembarkation in a safe and efficient manner. Hundreds of passengers were forced to queue up and down stairs and along passageways on the disembarkation deck for up to an hour before getting off. This created considerable discomfort and a major health and safety problem for passengers, particularly older passengers, because of overcrowding and heating from so many bodies. It represented a major safety issue because there was no emergency exit plan provided by management as to how passengers could quickly and safely exit from these areas. Areas around lifts were so overcrowded that people exiting them had extremely limited egress and when they were unable to take their place at the end of the queue they were forced to push in front of other passengers who became upset at the intrusion. Passengers who were not disembarking had to fight their way back to their cabins if they resided on that deck. 5. Untrained and/or inexperienced hospitality staff - CMV appear to have recruited a large cohort of employees to work in the ship’s hospitality service areas who had very limited English and lacked even the most basic restaurant and bar service skills; 6. Uncooperative and ineffective guest service at reception - staff provided little or no action on guest concerns. Just in case passengers expected any form of “concierge services” on Vasco da Gama, provided by most other cruise lines admittedly more highly rated than CMV, the opposite was true with reception stonewalling most enquiries; 7. Unprofessional performance by executive managers and some, but not all senior managers - guest concerns and suggestions for improving their cruise experience were generally ignored despite the ship's stated policy of effectively communicating with guests. As a result, legitimate management problems identified by passengers during the cruise persisted until final disembarkation; 8. Communication - CMV claims that it seeks to establish a good level of communication with passengers, but we found out from bitter experience, that doesn’t happen. CMV avoid addressing negative issues with passengers that might reflect poorly on the company and its reputation, but which directly impact passengers. Take, for example, the complete absence of public announcements to forewarn and forearm passengers about serious outbreaks of respiratory infection, gastric infection and norovirus. The symptoms of which plagued many (hundreds?) passengers throughout their entire cruise, all of which had potentially life-threatening implications, particularly for older and more susceptible passengers. Passengers estimated the average age of this cruise around 75 years, with a substantial number in their 80’s! This age grouping made the risk of health complications from infection a reality and represented a dereliction of duty by management for passenger care. Another example of bad communication was CMV's explanation of the power failure on Vasco da Gama in Spencers Gulf outside Adelaide (see 2GB link on stranded ship) which was described as a “controlled precautionary blackout’, not a power failure. 9. Inordinately expensive Wi-Fi and lack of "duty of care" by IT at reception - to ensure that passengers did not lose their data allowance by failing to disable all relevant apps and updates, including automatic receipt of unwanted emails that used large amounts of data. The general advice provided by reception on these technicalities, especially for older passengers unfamiliar with them was totally inadequate. This resulted in the loss of much of their paid for data through unwanted data usage. 10. Loss of opportunity to enjoy our onboard cruise experience and to disembark on land excursions in countries we have never visited because of our ship-related illnesses. We believe that widely varying temperatures in the ship, because of the faulty air conditioning where air flow in some areas and thermostat control more generally was almost non-existent exposed us to respiratory infection as a result of moving from the hot and sweaty conditions in our cabins to uncomfortably cold conditions in public areas, particularly in the Hollywood Theatre, where we spent 2-3 hours a day. We are also of the opinion that sewage spills in passageways and cabins and associated sewage aerosols were directly related to our gastric infection which resulted in us being restricted to our cabin for 7 days with diarrhoea and vomiting and isolation for 2 days. During the weeks we endured the symptoms of these respiratory and gastric infections we were unable to function normally, unable to participate in on-board activities, unable to attend restaurants and to missed land excursions of 3 ports at the Cook Islands (Rarotonga) and Tahiti (Papeete and Bora Bora), which were high on our bucket list. The positives of the cruise - the redeeming feature of this cruise, however, was the great layout and decor of the ship and the excellent range and standard of musical entertainment provided by the very talented musicians and entertainment team. Decks 8 and 11, the Hollywood Lounge, the Study, Blue Room, Captains Bar, Ocean Bar, Jade Spa, sauna, steam and relaxation rooms, including the gym were outstanding in design and décor and were great venues for on board activities. The standard of the stage shows, singers, dancers, costumes, choreography and stage production whilst not as big as on larger ships were outstanding. The standard of the comedians brought on board, however, were second rate and should have been left on the club circuit. Some of the guest lectures were a bit hokey and off-topics that could have been more relevant to the destinations of the cruise, rather than obscure myths and legends and overly detailed stories of so-called celebrities that many passengers had no idea about or were really interested in. Some were most enjoyable and informative. The standard of food and service in the main and 2 specialty restaurants was average to good, but not as outstanding as promoted by CMV, however. Whilst the menus changed daily in the main restaurant, the same menu ran for 7 days in the 2 specialty restaurants. As a result, passengers ran out of choices after a few days, especially those with dietary restrictions. The menu in the main restaurant ultimately become very repetitive and boring. After three quarters of our way through the voyage, we could have written the menu ourselves. How many variations can you have on grilled fish? The bottom line - if passengers were able to suspend their frustration, annoyance and disappointment with the failings of essential services and the unprofessional management of the ship, including some of the wait-staff who didn't seem to want to be on board, and focus on the positives of the cruise experience, the maintenance problems of the ship were inescapable. This was the prime reason for me rating the cruise as “terrible”. Fix these up and the rating would sky- rocket. But CMV didn't, despite it being aware of the faulty or potentially faulty condition of the ship's utilities and associated maintenance problems! Our personal cruise experience - we quickly discovered that there was something critically wrong with CMV restaurant and bar staff recruitment. Bar staff throughout the ship had limited English and did not understand beverage or cocktail orders. In Club Bistro, staff had very poor English and could not understand a simple request for a food order. Staff tasked with cooking breakfast and food service were incompetent, disorganised and clearly untrained, or poorly trained. Wait staff clearing and resetting tables were slow and inefficient. Overall, Club Bistro wait-staff appeared disconnected and disinterested in serving guests. Eating in Club Bistro was equivalent to having a meal in a second-rate boarding house. Breakfast service was a shambles. It created considerable irritation and annoyance amongst guest who could not get their orders understood or served in a timely manner. Despite massive feedback from guests nothing seemed to change. On the last day guests were left stunned that Club Bistro staff still could not get their orders right. I submitted my concerns and suggestions for improvement to the guest services manager who duly ignored them, responding by saying that the ship had an "ongoing staff training and development program". The problem was that the staff training program was at the expense of guests. Why are passengers paying the "price" for on-board training of inexperienced and untrained staff so that CMV can minimise costs? We believe that this policy warrants investigation in relation to whether CMV is compliant with hospitality industry standards, including employment of unqualified staff and their level of remuneration? Over the entire Oct-Dec 2019 cruise, senior managers were detached and impervious to guests and their concerns. They stalked around the ship like gestapo with no little or no passenger interaction. Passengers were clearly not a priory for them, as no action appeared to be taken on our feedback, both personal and as the result of a mid-cruise questionnaire. We could only wonder what their duty statements required! Staff at reception were the same. They essentially ignored our concerns. They fobbed guests off by saying they didn’t have the authority to act and that they would pass any complaints on to the manager responsible. And that was the last we heard of it. As a result, there were many unhappy, frustrated and upset passengers due to the lack of action and lack of responsibility of senior management. On the very last day of the cruise the public toilets on the ship malfunctioned. Now we know the ship lost all power and services en route to Adelaide. This was not to be unexpected given the history of the ship. It is 27 years old without a major upgrade of the facilities concerned. It is ironic that the ship’s power supply failed, since it was one of the few ship upgrades that occurred. Systemic problems with the air conditioning caused cabins and public areas to be either freezing cold or unbearably hot. Such drastic changes in temperature throughout the ship exposed passengers to respiratory infections early in the cruise. These took several weeks to recover from and seriously detracted from the enjoyment of the cruise. Some passengers were exposed to potentially life-threatening complications, including pneumonia, particularly amongst older and more susceptible passengers. All the so-called communications received by passengers from management about on-board health issues were general in nature, that is, limited to hygiene and the need to sanitise regularly. There were no warnings from the ship's management that the ship was experiencing a major outbreak of the above health problems. It was as if it didn’t happen! Guests coined the phrase “hospital ship” and “Oh you’ve got the Vasco cough, too”. Some were turning up to the Hollywood Theatre wearing beach towels to ward off the cold. One guest speaker made repeated jokes about it, at our expense, as well as the poor standard of food and service in Club Bistro, which was so disorganized, as explained above, that guests were arguing as to who was to be served next. This was great for moral! Passengers with respiratory infections were then put on buses with 20 and 30 guests where they coughed their way their way around various tours of up to 6 hours duration! Hello further transmission of respiratory infection! What was management to do! As if respiratory infections throughout the ship weren’t enough. They were followed mid-cruise by acute gastric infections and an outbreak of norovirus. The symptoms of these infections lasted up to a fortnight to three weeks before full recovery with many passengers experiencing lingering debilitating symptoms for additional weeks. Passengers who advised ship's management of their symptoms were compulsorily isolated in their cabins and put on a clear soup and bread diet for 48 – 72 hours, depending on the severity of the diarrhoea and vomiting, the odour of which permeated the passageways. Don’t even attempt to imagine the smell, which got worse when there were sewage spills on several decks. Passengers were advised that the ship’s captain had the power to remove passengers from the ship if they didn’t comply. Their cabin card was deregistered until they were medically cleared. What a shame that afflicted passengers couldn’t leave their cabins to take their scheduled paid-for land excursions at various ports-of-call. We missed all of Tahiti – Papeete and Bora Bora. Vasco da Gama’s unserviceable and unmaintained plumbing system resulted in blocked and broken sewage pipes or seals spilling sewage into bathrooms, bathtubs and passageways on many decks throughout the entire voyage. Imagine the smell on top of the vomit? No don’t! Toilets regularly flooded into bathrooms and cabins, saturating carpets and personal belongings. One couple who had to move out of their cabin twice because of flooding during the cruise, experienced another flood the night before disembarking Sydney. We felt sorry for the engineers and support staff who bore the brunt of the mismanagement of the ship’s service facilities. They had to work virtually 24 hours dealing with the numerous crises throughout the ship. It was only due to most of the passengers’ goodwill and resignation that they were on a cheap cruise and could do little about the ship’s systemic maintenance problems that there wasn’t a mutiny. However, the issue of over servicing and over charging by the subcontracted medical centre of passengers’ medical conditions – including those referred to above - was an issue that did result in over 100 passengers convening meetings, including with the captain, to seek redress for the exorbitant cost of medical treatment. Reference to this and other problems encountered by passengers on the ship may be found in postings on the Trip Adviser Forum. Could CMV be accused of knowingly disregarding passengers’ level of comfort and overall cruise experience without upgrading essential service utilities in order to keep the ship at sea to maintain revenue? Could it be that the CMV "business plan" is to buy second and third hand ships without proper upgrades to provide cheap affordable cruising taking the risk that their highly competitive price point would attract enough new customers to keep the company afloat despite driving away return customers? Fact Checkers believe that an independent audit of compliance of the ship’s essential services and utilities be carried out by cruise ship regulators with the aim of enforcing systems upgrades previously disregarded by CMV to prevent a repeat of the fiasco on Vasco da Gama. Also, an independent review of the standard of guest services and competence of senior management on Vasco da Gama should be carried out, in particular targeting the performance of the guest services manager and hotel director specifically in relation to what action they took or didn’t take and why on the myriad of passenger complaints and the two formal feedback questionnaires on improving passenger cruise experience on Vasco da Gama. Read Less
Sail Date October 2019
Coach transfer We arrived at Victoria coach station, greeted by cruise and maritime representative. Suitcases were put on coach, We did not see them again, until they arrived outside cabin, Embarkation On arrival, we were told to ... Read More
Coach transfer We arrived at Victoria coach station, greeted by cruise and maritime representative. Suitcases were put on coach, We did not see them again, until they arrived outside cabin, Embarkation On arrival, we were told to take a seat, wait for colour of our tags to be called out, this was a matter of minutes, we then proceeded to get the boarding card, then Register our Credit cards, this was done all very swiftly, no hanging around we was on the ship within 20 minutes, Cabin 7126 Our cabin was a superior inside 3 birth, which was spacious and had two very comfortable double bed, and bunk bed, There was a generous sized en suite including toiletries. There was plenty of storage space, three large wardrobes, It was kept beautifully clean by our cabin stewardess who came in twice a day to ensure it stayed that way. It Was equipped with air-conditioning. Raffles Bistro, (self service) commonly Known as pig troff, Not quite the case this time, Food was excellent, different each day, and plenty of it. Dinner Waldorf Restaurant 1st sitting, 5 course dinner! Well what can one say? Well presented as if I was in a first class restaurants, food was delicious, lots of it, there was 27 different cheeses on board boat ship, Cheeseboard was different every night, The staff in the Waldorf were amazing, nothing was too much trouble, I like port with my cheese, port was not on the drinks menu in this restaurant, but the waiters soon got it organised that I was to have my port and Calvados at my table every night, we even made small changes to Our food orders, we even ordered a prawn cocktail one night, which was specially prepared, nothing was too much trouble, Drinks on board We had drinks package, I drank my normal for on cruise, by god they were not watered down or full of ice like some cruise lines, you could get intoxicated quite quickly. Entertainment Magellan show team were first class with great shows each night, two special guests performing, as well as many and varied day time activities. The part nobody wants to see. Medical department My mother was taken ill, blacked out, days into the trip and needed to use the ships medical department. The treatment She received was first class 3 ECGs blood tests, all don and results back in 30mins, the doctor decided to have our cabin changed, to 5034. she was put on heart pills and sent to bed, and go back next day for another ECG, she was then fit to enjoy the rest of the cruise. On the day leaving the ship, doctor had written a full report, which was left in the cabin to take way. Cabin change 5034, Our cabin was now a superior outside which was spacious and had two very comfortable single beds. With bunk bed, There was a generous sized en suite including toiletries. Also included were tea and coffee making facilities. There was plenty of storage space and it was good to have a window. Was told to put all clothes in suitcases, and they would to the rest within 10 minutes the cases were at the new cabins door. Cruise director Word got around my mother was taken ill, when the cruise director, stopped us and asked my father how his wife was, as he had heard she was taken ill, every day if he see us he asked how she was, The ship, Old looking on the outside, but new modern on the inside, lick of paint here and there on the out side, handled with weather quite okay, not a problem for me.... loved it Now the negative bits I can’t think of any! Read Less
Sail Date March 2018
We went on the 10 night cruise leaving from Leith, Edinburgh for the Norwegian fjords and the midnight sun. We came back sunburnt from being in the Arctic! Embarkation was so smooth, from home to our cabin in under one hour. We had a ... Read More
We went on the 10 night cruise leaving from Leith, Edinburgh for the Norwegian fjords and the midnight sun. We came back sunburnt from being in the Arctic! Embarkation was so smooth, from home to our cabin in under one hour. We had a deluxe cabin (Pacific Deck 7 Cabin 434). After reading the divided reviews in Cruise Critics, I was seriously apprehensive but I need not have been. The cabin was OK in size- about sizes with the deluxe cabin we had on the Celebrity Mercury (now Mein Schiff 2). The only extra space we had on the Celebrity cabin was a balcony which we hardly used due to the bad weather sailing to Alaska. The cabin attendant on the Marco Polo we had was called Iryna she was brilliant- rooms cleaned well, replenished used items immediately and left the cabin well made up and tidy twice a day. She turned down our beds each evening. The Bistro tended to be very busy though we never found a problem getting seats. I noticed some people complaining about having to eat fish and rice...well... for some cultural groups and cuisines..that is fine and really quite delicious. However there was a range of foodwith some variation for the salads, cakes and main dishes. We ate in the Bistro for breakfast and lunch and in the Waldorf dining evening evening. The food in the evening was excellent. The portions were reasonable, not large but with five courses, it sufficed. We had really nice people at our table which made each dinner evening something to look forward to. We thought the drinks were reasonably priced for a cruise ship. If you drink wine with your evening meal, best to get a package. We got a wine package for £80 which bought you 5 bottles of wine plus 10 bottles of water or 6 bottles of wine with no water. The water gets delivered to your cabin and we found having bottled water was very good. I also used the gym and sauna each day as well as using the whirlpool in the top deck several times during the cruise. The weather was very hot.. and so people sunbathed as we cruised into the Arctic. So do bring light wear and not just wintry wear. The evening entertainment in the Lounge was energetic and there are some very talented young people who provide a fast paced 45 minute entertainment each evening. Other activities on board cover a range of tastes from Tai Chi (these classes with Nicola were great) to craft sessions, line dancing, bingo and quizzes. There is a jazz bar area which I loved and classical music in the Captain's Lounge. I indulged in four massage sessions in the Jade Wellness Clinic and if you can get a lady called Inna- she is very good. Shore excursions were a tad pricey. We did not take an excursion at Molde or in Tromso. We walked about in Molde and enjoyed the peace and quiet of the boat when docked in Tromson. We went on the the Trollstigen Road trip, the ferry trip in Gerainger fjord and onto to Dalsnibba (too short a time at the top - only 15 minutes), the trip to the Viking Museum in Leknes(Lofoten Islands) and of course the trip to the North Cape. I have to say that our trip days were great because the weather was just perfect. I think we picked the right trips to go on- however all these trips cost us £540 for both of us- rather a lot. We went on this cruise as we wanted to relax and de-stress as our jobs are extremely demanding. We did de-stress and yes,our cocktail and drinks bill was somewhat large. You make from it what you put in. If you are determined to find fault, complain and moan, then yes, you probably will find that. For example, the shower pressure is not great and it is difficult to get the temperature level of the water to stay constant but overall, it was fine. However if you are a positive person and not parochial in attitude and look for things to enjoy, then you will. The staff at every level was just fantastic. I too noticed comments about Eastern European staff being unfriendly, I did not find that so. To begin with some are more reserved but when you get talking, its fine. If you take an interest in the various staff, they take an interest back. We liked the 'no children' atmosphere on the boat- we do have children so it is not about not liking kids but about the peace and quiet. The ship is small and so there is less to do on board but a couple of good books, an iPod and just a preparedness to relax will see your blood pressure level plummet. We enjoyed the cruise so much, we have booked again next year but this time to head even further north to Spitzbergen. We booked while on board and got a very good discount. Read Less
Sail Date June 2012
We booked this cruise just three weeks ago and took advantage of a newspaper advertisement for 8 days in the Fjords/Orkney Island for less than '£700 for the two of us. We thought OK an inside cabin will not be the best but for ... Read More
We booked this cruise just three weeks ago and took advantage of a newspaper advertisement for 8 days in the Fjords/Orkney Island for less than '£700 for the two of us. We thought OK an inside cabin will not be the best but for the price we went ahead and booked it anyway. Wow were we surprised as our cabin was very large with a wardrobe each and two sets of drawers for our clothes. The cabin was very bright with mirrors making it seem even larger. The food was excellent and equally the evening entertainment. The staff were fantastic and the hosts were amazing. We met so many nice people on board and shared experiences of past cruises. Didn't use the pool but did enjoy the three jacuzzis in the sunshine - beware take plenty of After-Sun if you burn easily like I unfortunately do. The gym was quite modern and I used it twice. There were daytime activities such as Bingo, Quizzes etc but we didn't take part in these as we were happy to relax with a book instead. Daily news-sheet to keep up-to-date with all the news back home. My husband's birthday was lovely with the ship's crew singing and playing Happy Birthday even though we never mentioned it, he just wanted a quiet birthday away with no fuss LoL. Two formal nights and the rest either casual or semi-formal. There was always the opportunity to dine in the buffet restaurant if preferred. We chose the 8pm sitting and enjoyed the entertainment at 10pm followed by cabaret etc into the wee hours. Ports of Call were: Hellesylt, Andalsnes, Olden, Skjolden, Bergen and Kirkwall. They were all very different and there was plenty of time to explore them all and enjoy the beautiful spectacular scenery. Would we go again? You bet!!! Read Less
Sail Date June 2012
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