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445 Cruise & Maritime Voyages Europe - British Isles & Western Cruise Reviews

We were going on our Golden Wedding cruise with two !o g standing friends over Christmas for the first time. A cruise which had been looking to for many months which was ruined by poor service from the start. Destinations changed and ... Read More
We were going on our Golden Wedding cruise with two !o g standing friends over Christmas for the first time. A cruise which had been looking to for many months which was ruined by poor service from the start. Destinations changed and replaced by ports and cut short timings in port on a number of occasions with little consideration for passengers. One old couple never even got off the boat having asked for assistance. A.real bargain basement holiday at having booked early was at a premium price. Never again and have asked to come off Newmarket Travels data base. We have been treated by CM V when we complained with total impumitiy. You have to like a lot of bread and butter pudding and cheap sausages and you will like the food. This is a 3 star cruise ship over 30 years o!d. Don't take my word for it, just look up Magellan on you tube for a behind the scenes look. Read Less
Sail Date March 2020
Price and itinery lead to this cruise. It was a mistake. Too many surly bar staff who were unable to smile. Same for reception staff who were actually rude at times. The attitude on the ship was "you will do what we say and if you ... Read More
Price and itinery lead to this cruise. It was a mistake. Too many surly bar staff who were unable to smile. Same for reception staff who were actually rude at times. The attitude on the ship was "you will do what we say and if you don't like it, too bad" It was a case of, "We will ask the questions". Open hostility at times. Senior crew were inexperienced and kept telling us that they had to get answers from head office. You could never get a straight answer. Cruise director was promoted from being a singer. She used her new position to make herself, and singer/boyfriend to be front and centre of all entertainment. Other singers were excluded so they argued amongst themselves and told the passengers. There was no control. Dancers were great. Some of the bar waiters were very good. Worse thing was, when things went bad, the pasengers were told nothing or were lied to. Read Less
Sail Date March 2020
We chose this cruise for Iceland, and the Scottish islands. Overall, the itinerary was great, and from this perspective we loved the cruise. The weather was definitely against us, though, and some extremely rough days at sea meant we ... Read More
We chose this cruise for Iceland, and the Scottish islands. Overall, the itinerary was great, and from this perspective we loved the cruise. The weather was definitely against us, though, and some extremely rough days at sea meant we didn't leave the cabin much - not necessarily a bad thing in light of virus concerns. However, there are many reasons we wouldn't sail on this ship again and the cabins were one of them: of the three cabins in our group, all had problems, and two of them were significant enough to interfere with getting a good night's sleep. The ship made gestures of dealing with them, but told us in the end it is an old ship and the noise issues are to be expected. Sound-proofing is terrible - whatever they are watching on the TV in the next cabin, so are you effectively. It's a shame, as the cabins are actually quite cosy looking. As note in other reviews, embarking and disembarking was a bit chaotic. In Rotterdam there was only a steep set of steps to get on and off the ship, which meant we queued for over an hour to get off as many elderly passengers had to be helped down the steps individually. Dinning is another reason not to go with this ship again: towards the end of the trip there were a couple of outbursts in the buffet from passengers sick to death of the same old food being put out each time. The restaurants were better, but not by much. Food was a major disappointment. It smacked of cost cutting. What was served wasn't bad, just unimaginative and a bit basic. Caviar was on the menu one evening - but just three tiny eggs, more for decoration. Blink and you'd miss it on the plate. The menu often looked promising, but what was served in front of you just didn't live up to the hype. Entertainment was hit and miss; this is an area of personal taste, so hard to assess. Certainly not very imaginative or engaging, but it killed 45 minutes. The talks were terrible - the speakers just gave a power point presentation and read their notes aloud. Service was generally fine. Many passengers ended up falling during the stormy seas and crew were quick to help out. The cabin stewards were great - mine even cleaned up my cabin after the worst night of the storm and everything ended up on the floor. Having spent the night wishing I was dead, I didn't clear up myself in the morning just staggered out to get some fresh air. Bit embarrassed to be honest that he'd picked everything up... but grateful too! One of our group ended up on the floor when the mattress parted company with the bed... it was really rough at times. Feel sorry for passengers on decks 3,4 and 5 who had the windows covered for most of the cruise in the end to storm the windows being blown in by the storm. Even when it was much calmer they didn't remove the deadlights on the windows, which seemed a bit lazy on the part of the staff to be honest. We took the ship's excursion in Rotterdam, a city tour, which was very good. We arrived in the Faroe islands just as the shops were closing, and it is raining hard so not a great experience. In Iceland we did private tours with Discover Iceland: very expensive, but worth every penny. In Shetland the tourist office recommended a local guide who was very elderly: turned out to be like having your grandad show you around. Hilarious after the event ( he couldn't/wouldn't talk and drive at the same time, nearly killed us all after reversing out into traffic and not seeing a bus), but a bit trying at the time. Shetland was sunny and wind-free, which we were repeatedly told was exceptional. The island looked gorgeous, though, so happy to have seen it at its best! After Shetland we were informed the ship would be skipping the next port of call, the Orkneys, and heading straight for Tilbury. Overall, the ship handled the cancelling of the cruise quite well. This must have been a nightmare logistics operation, and it went more or less OK. Two more days of rough sea ahead, so by the time we arrived back in Tilbury I have to say we were all very happy to get off the ship. Overall, I would recommend the itinerary, warn you that the weather can be very stormy ( 26 feet waves, gale force winds) so be prepared for that, but have to recommend picking a different ship if the ship matters to you. We went more for the itinerary and the ship was a means of getting there, which it did. We've been on other cruises when the ship was a destination in its own right, but this isn't one of those ships. The biggest plus point was that by and large the other passengers were some of the most down to earth and friendly people we've ever had on a cruise - lots of laughs and story swapping. If this is the sort of passenger CMV attracts then on that strength I'd be prepared to try out one of their other ships. Several passengers noted that having cruised on the Magellan before cost-cutting measures were clearly evident, and standards had dropped. If you can get the itinerary you want on this ship with a massive discount (which we did), then OK, it'll do the job. Otherwise, avoid... Read Less
Sail Date March 2020
Ship felt a bit “old & tired" – the stairs were steep between decks. Tables not equipped for rolling – we experienced severe weather conditions where items just skidded off tables – lips on the edges of tables would ... Read More
Ship felt a bit “old & tired" – the stairs were steep between decks. Tables not equipped for rolling – we experienced severe weather conditions where items just skidded off tables – lips on the edges of tables would help or some friction covering on the tables? You can purchase WiFi – but this was relatively expensive and only really worked in (or near) the Reception area. Food / Restaurants We ate in the restaurants – either a la carte or buffet. We were allocated a table in the Waldorf restaurant for early sitting. The staff were very inflexible with regard to seating arrangements. A party of three were originally allocated to our table – but because this meant there were seven at the table they were moved off and separated – rather than just accommodating an extra seat. There was a table next to us that was always empty, so this could have been used. The food was generally quite good – a choice of four courses. My wife arranged for the sugar-free option, which worked reasonably well. The downsize was that she had to choose the meal the night before. All the waiters were very helpful and provided excellent service. We had a couple of days with very rough weather – it was difficult to walk around. The captain & crew made every effort to keep passengers safe. Our cabin’s window (deck 5) was boarded up for a couple of days. Excursion Reviews The excursions provided by the cruise were OK – usually quite informative. However, we discovered that they were expensive when compared to the locally provided tours. (Although be aware that we were diverted to a different port in the Faroes, so not sure how the local tour would work if the ship docked at a different location as planned.) The ship provided details of the tours for the following day, but we found these very unclear and confusing. The actual disembarking at the ports were consistently chaotic. In particular at Rotterdam – the only method of leaving (& joining) the ship was via a very narrow and steep gangway. It was so small that only six people were allowed on the gangway at a time. This was a severe problem for many passengers who were old and had mobility issues. (In fact, I am sure that this situation would be illegal in for safety reasons in the UK.) This caused severe delays getting off the ship – there were crowds milling around on deck 5 trying to get off, and it took us an hour to get off. One port (Shetland - Lerwick) required Tenders. If you wanted to go ashore then you were given Tokens with letters on them and each letter was called as the Tenders became available. This seemed to work satisfactorily at first – there were three Tenders and they seemed to be running regularly. But then we had to wait for forty minutes because all the Tenders were in port for some reason. Fortunately, we did not have a trip until 2pm – but it did mean we had very little time in Lerwick. The cruise was cut short by a day because of the Coronavirus situation. (The company decided to get all its ships back to port before the ports were closed because of the virus.) So, we missed out on the Orkney excursion. Our original date for arrival at Tilbury was Monday. The captain informed us that we would be arriving on Sunday and we could disembark then. No details were provided with the original announcement. When the final details were provided it transpired that (if we disembarked on Sunday) then we would have to carry our own luggage, there would be no porters provided and no shuttle service to the carpark. The actual disembarking was chaos. Rather than allocating disembarking slots (for example by deck) it was just a free-for-all with huge queues from all decks trying to get to the one exit ramp. Everyone was crowded together with their luggage. It took us over 30 minutes to get off and we were relatively lucky – we are sure others took longer. Once off the boat we had to carry our luggage out of the terminal and then find a trolley. Then it was a twenty-minute walk (in the rain) with our cases to get to our car. So not a good end to the cruise. However, we could have disembarked on Monday with 2 choices: Express disembark with own luggage and shuttle buses available Exit cabin by 7am, leaving luggage outside the night before & embark deck by deck to shuttle buses. Conclusion Would we sail again on the Magellan – only if the cruise would be visiting cities that interest us. Read Less
Sail Date March 2020
This was my 2nd time with CMV. I chose this cruise due to the itinerary and price. I am happy to travel on any cruise ship with any company, and would usually chose by itinerary and price (specifically solo supplement - I refuse to pay a ... Read More
This was my 2nd time with CMV. I chose this cruise due to the itinerary and price. I am happy to travel on any cruise ship with any company, and would usually chose by itinerary and price (specifically solo supplement - I refuse to pay a large supplement). CMV doesn't do frills, however it never claims to. This trip, as with my last one with CMV provided a good itinerary, edible (and sometimes really nice) food, a comfortable cabin, and entertainment that kept me amused although will not win awards for excellence or originality. I drove down the drive down the day before and stayed the night at Stifford Park Hotel. This was CMV's suggested hotel, and provided decent accommodation for the night, breakfast, parking and a taxi, for close to the cost of just parking at Tilbury Port. First time I have done this, and would do again. Hotel was fine, think Travelodge with some nice gardens, and a good breakfast. Not somewhere I would stay for a holiday, but definitely more than good enough for 1 night. NB there is no lift to some rooms, so do say when booking is you have mobility issues (or just lots of luggage!) Embarkation Smooth enough at Tilbury. It took longer than usual due to additional health checks for COVID - 19. I arrived at the time requested, and went straight through to check in. I wouldn't want to arrive earlier as the port has few amenities. Cabin My cabin was the cheapest inside cabin and I liked it. Really big for 1 person, and plenty of storage. Shower great, with lots of room, hot water consistently and good power. The bathroom however had a slightly unusual layout; when you sat on the toilet, a shut door was right in your face. I was solo so just left it open. You need to step up into the bathroom, and there are no grab rails. No rails in shower either. Cabin steward brilliant, and even fixed my bed when the poor sea conditions broke it. Food Im gluten free, so as with most cruise companies I pre booked the meals the night before. Main courses were really nice. Lots of meat and potato options which they did well. I also had some nice pastas. Desserts were disappointing. Mostly because they couldn't make many gluten free. This included black forest gateau which I thought would be easy to do gluten free - even a brownie with blackcurrant jam and some creme would have been fine. When something was not possible to make you were given what they had that was naturally gluten free - usually a creme caramel or creme brulee. As someone who has been gluten free for 20 years, this desserts bore the hell out of me. Hey ho. I had cheese one night, and the cheese crackers were fine. Afternoon tea was really disappointing. GF rolls used horrible, and the scones were literally inedible. I tried twice, but gave up. The food in the buffet I thought was the same standard in the restaurant. All food had allergen labels as well which was good, although they cannot guarantee free from cross contamination due to other passengers sharing tongs etc. I ate most breakfasts here, and some lunches and had no issues. For breakfast gluten free toast was available from the omelette chef. At lunch gluten free rolls were available, but you need to ask at the same station as breakfast. Entertainment This I thought was broadly as expected. I attended most of the shows and enjoyed what was put on. Male vocalists were better than female, and as in usually the case the older cabaret singers based in the bars were (vocally) better than the show team. I particularly liked Pauline. Other activities included quizzes, dancing, creative writing classes, and craft classes. There were also unhosted events such as a book club, and knit and natter sessions. There were also a number of films shown in the theatre. This I really enjoyed especially the Greatest Showman (think I have now seen this 106 times). Some of the other films though I thought were odd. However a selection I suppose means wider groups are catered for. I accidently went into the gym, and it looked quite big. There were also some exercise classes put on, catering for literally all accessibility requirements eg chair aerobics. They had a couple of people giving lectures. Both were really interesting and I enjoyed, although one was definitely a more compelling storyteller. Misc thoughts I appreciated the TV in my room had a recent range of UK channels. As a solo traveller it was nice to have the news on while dressing for dinner. There were also a couple of film channels, although again I thought the films shown were slightly odd choices. The weather was poor, and we had 3 sea days that were really terrible. Staff and ship coped well, but, possibly for the first time in my life I missed the option for room service. I couldn't even stand up, so for those 3 days I didn't eat. I lost 5 lbs on the cruise which is the opposite of usual. I would have so appreciated a cheese sandwich from room service on those days. In fact i dreamed so much about that sandwich, it was the first meal I had once I could stand again. I bought the drinks package, which I thought was good value. I'm not a big drinker, so don't think it worked out cheaper for me personally. However I definitely tried drinks I wouldn't have before, because it was 'free' to try. So I probably would do the package again. I bought wifi, and although it is expensive compared to home, for me it was worth it and I would buy again. I am self employed so needed to do a little work while away. As a solo traveller I also usually buy a little wifi, so I can check in as safe with family. Signal is only available in public areas, however I found it coped consistently really well with emails, messages including whatsapp, and browsing social media. I don't think I would try uploading videos, or video calls though. Service getting drinks was often slow. Many activities in the theatre also lacked drinks service which was disappointing. Library (including book cases) were open 24/7. There was also a large book swap service, which was a greater range of authors and genres than the CMV loans available Most public toilets required a step into them. A few disabled toilets were around the ship, although one was inside the mens bathroom, so open that door with caution if you're female. Shop onboard was pointless. Nothing interesting or useful to buy. Definitely take your own chocolate and crips, as these were expensive to buy in the shop, despite being duty free. They did have a small range of toiletries if you forget anything. Read Less
Sail Date March 2020
So many negative comments about this ship which I thought unfair. When you book you know it's an old ship and that it's rated 3 star. We've just returned and had a great time. Because of the seriousness of the virus it was ... Read More
So many negative comments about this ship which I thought unfair. When you book you know it's an old ship and that it's rated 3 star. We've just returned and had a great time. Because of the seriousness of the virus it was obvious to us that extra measures were being taken to keep passengers safe. This was enforced at Tilbury with a thermal camera being used to screen passengers before they embarked. In spite of this additional screening and extra paperwork, embarkation was very well organised with the minimum of delay. The ship is kept scrupulously clean. Handrails constantly being wiped and cabins cleaned to a high standard. Hand gel has always been in use on cruises but obviously now to a greater degree when entering and leaving restaurants. Some passengers didn't seem to realise the importance of this! This was our third cruise with CMV and just as enjoyable as the previous two on Columbus. The food was excellent, always hot - don't know how they manage to do this with so many meals served - and well presented. The entertainment was good and they all work so hard; particularly the Cruise Director who also took part in the shows. The band were great and the guitarist and singer in the Captain's Club were so talented. All the shore excursions were very well organised and were well worth the money. We particularly enjoyed Shetland and the Faro Islands. We did have some very rough sea days and nights and at times it was difficult to walk around the ship but the Captain and his crew made every effort to keep passengers safe; waiters even assisting the less mobile and making sure they didn't fall. Because of the crisis with the virus we sailed back to Tilbury a day earlier than planned which undoubtedly increased the crew's workload as this was unexpected. We were pleased to get back safely. We were on the final cruise on Magellan prior to all cruises being suspended. All the crew were fantastic and it was service with a smile in spite of their unknown future; when will they be able to return to their own country and will they have a job in the future!! We met lots of great people on this cruise who enjoyed it as much as we did. Maybe write your own review and give others something positive to read rather than all the negative comments from the moaners!! Read Less
Sail Date March 2020
Saw an online deal that looked like good value for money, learnt a lesson, you get what you pay for. Below are a few reasons I viewed CMV so lowly. 1. Departed 1 day late due to storms which is ok but to miss two ports as a result of ... Read More
Saw an online deal that looked like good value for money, learnt a lesson, you get what you pay for. Below are a few reasons I viewed CMV so lowly. 1. Departed 1 day late due to storms which is ok but to miss two ports as a result of loosing one day wasn't explained. 2. Tv didn't work for the duration on cruise (14 day), reported daily and was informed it is a widespread problem and they are working on it. And was made to feel like I was inconveniencing reception each day when I asked about the status of the repairs. 3. The whole dining experience was exceptionaly poor, with all restaurants not meeting required food safety standards, I saw no evidence of temperature checks on food being conducted and it was rare to receive a meal which was hot and certainly not to the minimum required serving temperature of 60C. (I work as a food safety auditor) I would have no option but to close service if I was auditing the would service as temperature control were so poor which makes me wonder what was occurring behind the scenes. 4. The shows were almost laughable they were that poor, with one elderly lady commenting to me it was like going to her daughters school play. 5. The coordination of shore excursions was uncontrolled chaos. 6. Reported blocked cabin sink, soon after maintenance man turned up and confirmed it was blocked and left, 24 hours later managed to fix myself. The guy looking after our cabin did a good job, however when we reported issues to him he would apologise and say I'm sorry they don't listen to us you are better reporting it to reception yourself. Felt sorry for the staff as they appeared not to be well supported by management. I would never cruise again with company nor would I recommend to anyone. Read Less
Sail Date February 2020
THE WORST EVER CRUISE SHIP. Northern Lights Cruise Feb/Mar 2020 The good points, food we thought was quite good, staff in restaurants and bars very good. Cabin steward, Cabin 5009 very good always cheerful and helpful. We thought the ... Read More
THE WORST EVER CRUISE SHIP. Northern Lights Cruise Feb/Mar 2020 The good points, food we thought was quite good, staff in restaurants and bars very good. Cabin steward, Cabin 5009 very good always cheerful and helpful. We thought the dancers were excellent but the singers left a little to be desired. The two guest entertainers were way past their sell by date, a comedian who was so old and frail was unable to stand for very long had to sit down to tell his jokes and a magician who who would probable be more at home as a children's party entertainer. So much for the good stuff now reality. 1. Due to bad weather we sailed one, just one day late but lost TWO ports of call. I wonder if the simply did that to cut cost at our enjoyment expense. 2. When we did dock we were always late, probably another money saving gimmick. 3. The disembarking and embarking procedure was utter pandemonium, management non-resistant although there seemed to be lots of staff wandering around in their officer suits doing absolutely nothing. They really ought to take lessons from any other cruise line. 4.We were in cabin 5009, not the most expensive on board I acknowledge, about an hour or so before we docked or departed at every port they started to run a piece of equipment that was deafening, it was impossible to sleep even difficult to remain in the cabin it was so loud. 5. One of the windows on the deck below us started to blow in during one of the storms apparently and according to the person who’s cabin it was said part of the ceiling also came down whilst water was running across the floor. 6.A few days later when more bad weather was expected they boarded up the deck 4 windows obviously as a precaution. Makes you wonder if the boat was actually seaworthy. 7. During the bad weather some of the chairs in the Captains Club fell over spilling their user across the floor. On guy fell at my feet and I saw at least two others. The entertainment was suspended whilst a lady medic was called to one. Problem was obvious the armchair leg base is far too small making it top heavy. 8. We both developed a bad chest and cough as it seemed did many of the passengers. When you sat in the theatre at night all you could hear was cough, cough, cough. The air con system must be so badly contaminated/maintained. The number of cruise first timers we spoke to who vowed never to cruise again was incredible, a crying shame because cruising is a normally wonderful holiday. We have cruised once on Columbus previously do not recall any serious problems but thought the Magellan was CMV’s flagship, we will steer clear of CMV in future unless there are radical improvements. Read Less
Sail Date February 2020
We’ve just returned from 13 night cruise on the Magellan to Norway. We’ve done Royal Caribbean, P&O, TUI and one previous CMV cruise on the Columbus. It pains me to say that this was undoubted the worst cruise we’ve ever been ... Read More
We’ve just returned from 13 night cruise on the Magellan to Norway. We’ve done Royal Caribbean, P&O, TUI and one previous CMV cruise on the Columbus. It pains me to say that this was undoubted the worst cruise we’ve ever been on. The positives are more than outweighed by the negatives. Positives: Quality of food was very good, as were the Waiters and Wine Waiters. The Room maid was fantastic and the twin inner cabin was good. The itinerary looked promising but the cruise was reduced from 14 nights to 13 nights (because of bad weather on a preceding cruise - fair enough) but to cut out TWO ports was inexplainable. No one ever responded to our and other passenger questions on the revised itinerary and why they had taken two ports out. Front line staff were amazing and worked so hard. Negatives: Embarkation was a nightmare and we once on board we were left with a feeling of total disorganisation. Ship not easy to get around, the ship is dated. Port disembarkation was a joke and very poorly handled. We saw elderly and disabled having to negotiate steep steps to gangway on deck 5. A potential Health and Safety nightmare. You can imagine the queues both with passengers on ship waiting to to get off and passengers on quayside waiting to get back on. At one port however, they opened deck three gangway and this was so much more successful especially given that they had two gangways for outgoing and returning port passengers. I asked why this was only too be told by the Guest Services Manager that it was Port Authorities. The Ship was was so bitterly cold. At time this was unbearable, especially in entertainment and eating and bar areas. At the end of the cruise a significant number of passengers had coughs and colds. In short this was unacceptable. We had a change of captain during the cruise, the first Captain was not very communicative and certainly did not have any presence around the ship. Thankfully the second Captain was totally different. We had previously sailed on the Columbus which was superb and was the reason we booked a second cruise with CMV. Our last Cruise was an utter misery and we will never again step aboard Magellan and will think seriously about booking with CMV again. I’m not one to moan or complain and don’t make a habit of writing reviews (this is the first) but my lasting memory of this cruise wasn’t the amazing ports we visited but how Cold it was onboard. Air conditioning and heating system was a nightmare and not controllable effectively. TV did not work, not that we watch any TV whilst on cruise but it is nice to see where we are and views from the on ship camera. We reported this 3 times but no one ever came to sort this. Read Less
Sail Date February 2020
The destination of the Amazon was the principle criterion for selecting this cruise. I also thought I was not paying a single supplement but came across more than half a dozen couples who jointly paid less than me so I feel duped. The ... Read More
The destination of the Amazon was the principle criterion for selecting this cruise. I also thought I was not paying a single supplement but came across more than half a dozen couples who jointly paid less than me so I feel duped. The onboard entertainment was a mixed bag. But lints is missing some performers. I walked out of some shows as there are only so many songs that I could cope with being sung out of tune. Food was plentiful and some people were clearly only there for the food. No steaks just stews and casseroles. Chicken legs not breasts so all cheaper cuts. Staff very friendly except my cabin steward who was grumpy and not versed in customer care. I doubt they are well paid but they certainly work hard. Disembarkation was a shambles. Shore excursions were excellently managed but the most critical was unforgivably bad. We arrived late and because I was using coach transfer I was subjected to an additional two hour delay resulting in missed connecting arrangements. Read Less
Sail Date February 2020
This was our 4th cruise with CMV, all of the other three being on the Marco Polo, which we absolutely loved. Although we enjoyed the cruise (we enjoy all of our cruises), there were quite a few things that could have been better: The ... Read More
This was our 4th cruise with CMV, all of the other three being on the Marco Polo, which we absolutely loved. Although we enjoyed the cruise (we enjoy all of our cruises), there were quite a few things that could have been better: The cons The cruise was booked for 14 days, 5 days before we were due to go we were informed that the cruise was being cut short by one day, because of bad weather during the current cruise. When we received the revised intinerary we discovered that we were going to miss two ports of call, even though we were only one day short - no explanation as to why. When we book a cruise we pick one that does not have more than one day at a time at sea, under the new itinerary we were to have three consecutive days at sea - not happy with that! Embarkation at Tilbury was pretty chaotic, large numbers of passengers were called at the same time, so there were long queues. This was nothing compared to when we tried to get off the ship in Alta, some genius had arranged for 7 full excursion coaches to leave at the same time, immediately after the ship had docked. This resulted in hundreds of people crammed into reception and up the stairways. We waited for an hour before we got off the ship. The reason was that the gangway was very steep and only one person could use it at a time, and then only slowly. The chaos was repeated when we docked in Trondheim, there were fewer coaches waiting so it only took about 15 minutes to get off. This time they had a different gangway, even steeper and more difficult than the first. One elderly American gentleman was using a walker and was unable to get down the gangway, so he asked the staff if there was another way to get off the ship, he was simply told 'no', so could not go ashore. A couple of days before the end of the cruise my partner developed a dry cough, which worried her a little with the present coronavirus panic. We noticed that lots of other people were coughing as well. It was only on subsequently reading other reviews that we learned of the 'Magellan cough', apparently a common occurrence on the ship. Pros The cabins were a reasonable size with adequate storage. Crew were invariably friendly and helpful (apart from one person in reception). Food was quite reasonable, with plenty of choice. Shows were pretty good, although was had seen most of them before on the Marco Polo. The cruise director, Jon, performed two solo cabaret sessions that were absolutely brilliant. The scenery in Norway in winter was breathtaking, well worth the voyage alone. And yes, we did see the Northern Lights, although it was a pretty weak show. So, would we travel on Magellan again? In view of the problems, probably not. Read Less
Sail Date February 2020
We chose this cruise to see the Northern Lights. We didn't see them in bright colour, but I loved how we were let know each night there was a good chance of a sighting. Magellan isn't the fanciest ship we've been on, but ... Read More
We chose this cruise to see the Northern Lights. We didn't see them in bright colour, but I loved how we were let know each night there was a good chance of a sighting. Magellan isn't the fanciest ship we've been on, but it was certainly clean, warm and adequate for all our needs. The staff are constantly cleaning hand rails/ toilets etc all over the ship to reduce bug transmission. We mainly ate with our friends in the Waldorf dining room. Every night I had delicious vegan menus. My husband was very happy with the meat meal choices. On his birthday he got a special surf and turf meal followed by birthday cake and delightful singing by the kitchen crew! Breakfast omelettes were delicious. I miss them already! Ok we missed a couple of ports due to delays with the weather, and missing booked port times, but our destinations were so lovely. Honningsvag with light snow drifting down, was like walking inside a snow globe, so very pretty. My only complaint about the whole 2 weeks, was that the time went too fast. I do agree with reviews about the terrible coughs I heard around the ship, but luckily it didn't grab any of our group. We may think about cruising with CMV again, but it would be nice to know that they had fixed the windows that leak etc. Read Less
Sail Date February 2020
Never heard of this cruise line or ship but got what I thought was a good offer from “trip a deal”, but you get what you pay for don’t you. The sail date was delayed by one day due to bad weather but we missed out on two ports of ... Read More
Never heard of this cruise line or ship but got what I thought was a good offer from “trip a deal”, but you get what you pay for don’t you. The sail date was delayed by one day due to bad weather but we missed out on two ports of call for some unknown and not informed reason. We had to organise our transfer from the hotel in London to Tilbury cruise terminal ourselves, something the travel agent could have done as the hotel was full of people for the same cruise, it is a great distance to travel and we jammed 8 people into a mini van for the best cost option otherwise it was 2 train rides or an expensive Uber ride. The television didn’t work, the food was terrible, the same food being served in every restaurant so no variety. I was thrown out of the bed on the second night due to bad weather, the stabilisation system was not working properly or was just not good enough for the seas. As for the entertainment, we only went to the shows for a laugh, singers and dancers without any talent and it looked like the choreography was self organised. I feel sorry for the band as they were the only professional artists on the ship, playing for out of tune and flat singers, dancers were all out of step in every performance, it was cringeworthy. The only good thing was the ports of call, Norway is a beautiful place and sailing into the ports was a highlight of the cruise. I would never cruise with this company again, very low quality in every department and I cannot believe that their other ships are any better as they cater for the English traveller, who I think are easily pleased. Read Less
Sail Date February 2020
We chose this CMV cruise on Magellan as it offered ports along the Norwegian coast not available with our normal cruise line, Princess. What a let-down!!! To begin with, a few days before the cruise we were advised that ship would be ... Read More
We chose this CMV cruise on Magellan as it offered ports along the Norwegian coast not available with our normal cruise line, Princess. What a let-down!!! To begin with, a few days before the cruise we were advised that ship would be departing a day later than scheduled, and the cruise shortened by a day, and somehow this lost two ports. The cruise package included transport by bus from London Victoria Street terminal to the port. At the terminal, it was a totally disorganised rabble! That chaos was repeated when embarking at the port, and again when leaving the ship at the end of the cruise. Our cabin was basic, but adequate although it groaned terribly in all sea conditions. It sounded like a herd of possums were running amok in the ceiling. The ‘air-conditioning’ was poorly controlled by adjusting a vent on the ceiling, heaven help anyone of shorter stature. The maid was very friendly, and efficient. One ‘feature’ of the cabin is that the door lock is opened by a punched plastic card. To identify the card, the cabin number is printed on the card. If you misplace the card (as we did) anyone that finds the card has the key, cabin number and access to your room. When we reported the key as lost, all that reception did was replace the card without re-coding the lock. Live entertainment was, with one or two exceptions, quite basic. The comedian was okay but ancient and was recovering from a recent hip replacement which made his balance quite precarious as the ship rolled. He probably came cheap and the booking helped top up his pension. The theatre was designed by someone whose objective was to ensure that virtually every seat has an obstructed view ( no, I am not exaggerating ). The lower level is largely ‘on the flat’ so a patron’s view is blocked by those in front. Even those in the front row, looking at the legs of the performers, could have their view blocked by large speakers on the stage. The upper level, and some parts of the lower level, are cleverly designed so the glass and aluminium railings will distort or block the view. In addition, there are many columns throughout the theatre. Somehow, every other cruise ship we have been on has been able to avoid these design problems. The theme of this cruise was to see the Northern Lights. These are natural displays that can appear at night in the Arctic night sky. They can be feint and difficult to see, so what does the ship do .... it turns on a string of bright lights that run from mast to mast, from bow to stern, which I feel would surely have blotted out any Northern Lights had they appeared. A suggestion to the Cruise Director, that the lights be turned off, was promptly rejected. We had not been on a cruise, apart from MSC, that did not have excellent quality and variety of meals, until the Magellan. The ship had two specialty restaurants and the buffet. As far as we could determine, the meals in all three venues were the same, the only difference was that in the restaurants, waiter brought the meals to the table often cold. Food quality and variety was poor, well below that of other cruise lines. The tours at each port were very good. Disembarkation from the ship to get to the tour buses was not well organised. In fact, at times, it was rather dangerous due to the steepness of the gangway. Beware of tipping. There is no choice who, or how much, you tip. It is a compulsory amount added to your bill. Read Less
Sail Date February 2020
Sometimes the food was great, sometimes very ordinary. The desserts in particular started to taste much the same - there was often no subtlety or nuance of flavour. It was just all sugar and chocolate. The only exception was when I had a ... Read More
Sometimes the food was great, sometimes very ordinary. The desserts in particular started to taste much the same - there was often no subtlety or nuance of flavour. It was just all sugar and chocolate. The only exception was when I had a couple of lemon desserts which were extraordinary. We were given a outside view cabin on the 5th deck but would advise people not to book ocean view rooms on the fourth or fifth decks. Because of the rough seas we had our windows boarded up for 2 days after another room on the same level had its windows pushed in by the waves. Rooms on the 4th had quite a few days extra with boarded up rooms. Our cruise was one day late in leaving but we ended up missing out on two port calls. We were given a refund of one day but it was placed on our cruise account and had to be spent on board. I thought that was incredibly cheeky. But I did like the fact that they gave each passenger I further 50 pound credit. Do not expect much quietspace to read as the library is right near the area where trivia quizzes and games are played. And while there are doors at each end of library they kept on swinging open when the ship was in motion. On the final day we were required to vacate our rooms by 6 a.m. This meant that you had meaning hundreds of passengers awaiting disembarkation for hours, during which many of the toilets what closed the cleaning or closed for maintenance. There were ridiculously long lines. This was poorly organised. Similarly disembarkation at ports was a dog's breakfast. Cabins were roomy. Read Less
Sail Date February 2020
We wanted a relaxing trip home from New Zealand opposed to our regular method of flying. We intended to use the on board facilities for massages etc which were superb eventhough a little pricey compared to other cruise lines. The use of ... Read More
We wanted a relaxing trip home from New Zealand opposed to our regular method of flying. We intended to use the on board facilities for massages etc which were superb eventhough a little pricey compared to other cruise lines. The use of sauna, gymnasium and relaxation room was an added and unexpected bonus. The entertainment wanted and waned but the last night before diembarking in Sydney was excellent. The ship was a bit of old charm which suited our reason for cruising this time and was different to the normal hustle and bustle of other cruise lines especially at the buffet. The shops were uninspiring with products available for sale. Things like emery boards, panadol and other basics we not available for purchase. With staff from a global community, some had difficulty in expressing their happiness or welcoming attitude to cruise guests. Take the minuses from the pluses or visa versa, the cruise was what we wanted but we were happy to disembark in Sydney after cruising from Auckland. Read Less
Sail Date February 2020
I chose the cruise V014 - Broome & Treasures of the North because of the destinations of the cruise. BIG MISTAKE - we visited Geraldton on the Monday after leaving Fremantle on the Sunday, I prebooked a tour of Geraldton - it was hot ... Read More
I chose the cruise V014 - Broome & Treasures of the North because of the destinations of the cruise. BIG MISTAKE - we visited Geraldton on the Monday after leaving Fremantle on the Sunday, I prebooked a tour of Geraldton - it was hot in excess of 40 degrees at 0900 we were trundled up to the HMAS Sydney memorial whilst nice was very hot, during the chat from one of the gents volentering I heard a thump, looking around an elderly lady collapsed from the heat, hitting her head heavyly on the ground, I stood back for a moment expecting that the tour crew would attend but no, people wanting to move her after she hit her head hard, I then had to take over to offer first aid whilst waiting for the ambulance, this was totally unacceptable as the tour leaders should've known first aid and not let a guest take over. We boarded the ship to sail to Broome to hear from the captain (which was very rare) to advise we wouldn't be going to Broome due to a pending cyclone that we would sail onto Exmouth and then anchor for 2 days and tender to the town, that is out of tourist time. The towns people were amazing to welcome us and one of the best bakeries in the country can be found in the town centre - best pies in the country.. So 2 days spent just filling in time when in actual fact we could've sailed on to Broome and returned before the cyclone as Broome was not affected by the cyclone. We then left Exmouth and sailed south for day upon day at a speed between 5 - 7 knots again just to fill in time after it took 24 hours to get from Geraldton to Exmouth and 3-1/2 days sailing south to cover almost the same distance, we then arrived on Monday to Busselton where the ship arranged at short notice a tour to Margret River so I though anything to get of this ship, paid the money to be tendered to the mainland only to be met by a school bus to take us on tour, we arrived in Margret River at midday to be told to be back on the bus at 1300 to return to the ship. 1 whole hour WOW - we returned to the Busselton Wharf to be greeted by a line of about 500 mtrs of people awaiting to tender back to the ship, people we melting in the heat and the poor local visitor volunteers tried to help, another pax failed on the tender on the way back to the ship. We were then moved just enough of the coast were we could see Australia but not actually visit and then anchored there for another full day, where we could've have stayed at Busselton and visited the region. but NO don't give your guests options to do things. on 1 of the days both pools were empty so no swimming as the seas were apparently rough - NOT... then a return to Fremantle on the Wednesday with SO many very unhappy pax - the captain as mentioned was rarely seen and very rarely heard of, was it because he ruined so many peoples holidays. I manage hotels and resorts and if I treated my guest like this I would be hung. As a fairly new comer to the Australian market CMV promised the world with their cruise and the ship on offer. So disappointing I cant not really put into words, but will try without emotion. The company clearly offers cruises to a much older market which is not promoted on their site, don't get me wrong there are no issues there but they need to be open and honest with their products. The ship whilst older has probably seen better days - the public areas were upgraded by P&O as the Eden - I'm not certain that CMV really did any changes apart from stickers over P&O logos etc. You read many reviews about dirty windows and they are not wrong.. The crew are international with a mix including Ukrainian who much like Germans are not known to be over the top wth their humour - but I can say the crew do their best, service was always forthcoming at bars and outlets. I really believe that CMV need to recruit a dozen or so Australian hosts that can walk around the ship and take the pressure off the crew who do in some instances have issues with the Aussie language as their second or third language. Now back to the cruise. Embarkation seemed ok with no pressure - as always it appears pax do not read their boarding times and all want to board when they arrive at the port. I was Blue labeled therefore boarded around the first to board, we were a domestic cruise so very little to no security which was odd. We were walked to the embarkation point, asked to show our tickets and were given a handwritten card with the cruise card attached, then we moved toward the gangway and boarded the ship where there were tables lined up with staff behind laptops taking your credit card details and directing you to your cabins which were ready when boarded, I was surprised to see my bag waiting at the door of my cabin which was a positive. I went searching to buy a lanyard - went to the poorly stocked shop to be told we have sold out a few cruises ago. The laundry was $11.00 for wash and dry but the laundry on desk 5 Out of Order apart from one drier by the second last day on one washer on Deck 6 working so I lined up for the crew to open the door at 0900. Cabin 5054 - The cabin crew as always very helpful and friendly - the cabin has had carpet replaced at some stage over the years but everything else original, which was looking a little tired. But it was clean and bed was comfortable along with pillows, sofa in the room was an added bonus, small older style lcd TV and DVD player attached - has proberly seen better days. Bathroom as expected and usual for ships of this age but with a shower over bath which was better than the small showers on others ship with the sticking shower curtains. Plenty of storage with 6 large drawers and plenty of hanging space with both male and female hangers. The A/C control was digital in this cabin so you would see the temp fluctuate from 21 to 25 degree. The TV had some movie channel which were years old and not good picture quality along with ABC news and GWN7 due to the angle of the TV the remote wouldn't work from the bed hence the sofa came in handy. Being on deck 5 outside the deck 6 promenade was above the bed so you would often hear footsteps or stomping throughout the day and night so be aware of this for deck 5. Dining - 3 main restaurants all tendered to serve the same as the bistro but better presented or with a little variety just to make those dining there feel a little better. There was the Chefs Table and The Grill, I tried to dine at the grill for my birthday at sea but was refused as I was in dress shorts and buttoned shirt - I needed trousers to be allowed in to dine with those wearing T Shirts etc, I asked If I could have the meal as room service and I would wait and take it away on a tray myself but no was the answer event thought I was happy to pay the $49. So dining for me was the Bistro - if I ever see roast pork or any of its similar ways of preparation I will be sick, it was served every night. I was surprised to see lamb on a couple of nights which was a real treat along with baked rib fillet and chicken was another nightly repeat offering. Appears the outlets still carry the names branded from P&O. The food was ok - not 5 star but not the worst on offer. We had a deck BBQ with pig and chicken on spits along with normal BBQ fare which was nice but the day was very hot with flies and I felt for the staff working over the BBQ's. Breakfasts as expected but the toast was odd and often hard as,but you made do, the hot water stations often ran out of water etc. Lunch was a mix again and at 1530 was afternoon tea with scones and various odd textured cakes. The scones were OK along with the jam and some sort of cream but all good with a cup of tea. The burger/pizza bar offered a hamburger, a hotdog and a single pizza choice and baskets of chips. The coffee shop offered coffees, hot choc & higher quality teas at a cost and some cakes different to the interesting textured cakes in the desert buffet - one good thing was that staff serve you from behind glass that avoids people piling plates and wasting it or tasting it and putting it back - this stops diseases also which is great as the number of peoples carless hand sanitation. Bar staff Anton and Dometri were fantastic at the Lido Bar Entertainment - Well trivia with International crews not knowing how to pronounce words was more frustrating. There was an Aussie speaker on board for birds and another for Australian history which were in often full with no chairs to listen so you moved on. Bingo on seadays was at 1630 in the Dome at a cost of $10.00 for one ticket that was odd as they played 3 games on the one card but it filled in some time. The shows, well I will just review the Abba show, to see dancers dressed in almost Cossack costumes with singers one who thought she was an opera singer and the others were extremly very average. It was like a CD with gap between each song. The Cruise Director Freya was really not what a cruise director should be. She was rather bland and really not entertaining and was only seen on occasion. Service - As described but they do need to employ some Australian hosts to avoid the grumpy older Aussies being rude to international staff. Read Less
Sail Date February 2020
This was our first cruise on C.M.V. so we were unsure what to expect. We had the quickest ever embarkation in Freemantle and first impression of the ship was very favourable and that opinion did not alter. The décor, layout and ... Read More
This was our first cruise on C.M.V. so we were unsure what to expect. We had the quickest ever embarkation in Freemantle and first impression of the ship was very favourable and that opinion did not alter. The décor, layout and cleanliness of the ship was first class. We had chosen an inside cabin 5240 and again was pleasantly surprised with the space, layout and décor and it was available as soon as we got on the ship, followed very closely by the luggage. During the 26 nights we probably ate half of the time in the self service restaurant in the evening and the other half in the Waterfront Restaurants. The self service was O.K. but considering that 99% of the passengers were either Brits or Aussies I think that there was to much "foreign" food and not enough traditional food, but that is only my opinion. The Waterfront restaurants were on a freedom dining basis and it did work very well. The food in the Waterfront varied so much between very average and good. The quality of service also varied tremendously depending on your waiter, at times they were leaning over diners to serve, removing some peoples plates whilst others were still eating, never asked if you required a second drink. Generally not the quality of service you would expect on a cruise ship. The entertainment team were first class and very hard working, they were all talented and performed probably 10 different shows to a very high standard. I have never seen a team perform so many different shows and that is apart from doing solo and duo spots around the ship at other times. Where the entertainment was let down was by the lack of different acts been brought on board, it was day 15 before a guest act was brought on board and then he was poor. In all I think we had 5 guest spots, including local dancers in 26 nights. To make matters worse after leaving Singapore on day 12 they reduced the show to one performance per night which led to having to be in the theatre 45 minutes before performance time to get any sort of a sea. There were other varied activities during the day but to be fair laying in the sun was a better option for us. Service in bars and drink waiters was very good and apart from in the theatre very swift. Our first port of call was Geraldton in Australia and because we had been there before we didn't get off the boat, there isn't lot there for a second visit. Next stop was an overnight stay in Broome, we caught the shuttle into town and made use of the free Wi Fi and sorted out arrangements to visit Cable Beach in the evening for the famous sunset over the sea. We did this in the evening and it was good spoilt only by getting a round of drinks in that cost £40 for 4 pints of lager. The day after we had arranged a tour through Viator to be picked up at the ship and have a tour of the area. This worked well, along with another 8 off the boat, we were driven by a local in a small coach to see all that Broome had to offer. We than had a day at sea then Bali, This was the first little problem with Corona, we were due for a late arrival anyway but were delayed due to additional health checks by the local health officials, some trips, ours included, had to be cancelled due to lack of time. Instead four of us hired a taxi and had an enjoyable run round to gardens and a coffee plantation and look around the countryside. Next day we were in Lombok with a ship trip to a small offshore island which was good especially the high speed boat ride to it. Our next stop was Semerang in Java where we were met by a delightful local lady who showed us around the area and included meal in a local restaurant. This was again arranged through Viator and worked very well. We found out later that the port closed the day after to all cruise ships. We then made our way to Singapore where a lot of people got off and a few got on so the ship appeared to be only half full. The next stop after a couple of days at sea was Kota Kinabulu in Borneo where we did a short trip of the ship in the morning and then into town in the afternoon. Again after a couple of days at sea we were in Phu My in Vietnam for two days, the first day we went on a ship trip to Vung Tai, a holiday resort for a tour round, interesting but too much focus on markets. The second day we stayed on board, we virtually had the ship to ourselves, quite a weird feeling really. On to Ko Samui, we were on a ships trip around the local area finishing on a beautiful beach. Very good. Next stop, Sihanoukville in Cambodia, we got a taxi to the nearest beach, Sokha Beach, absolutely beautiful but apart from a hotel it was deserted. The journey to the beach was through their main road which was the biggest building site I have ever seen, through dozens of tower blocks all being erected, all being worked on with apparently Chinese money behind it. Goodness knows how they are going to fill them. Laem Chabang in Thailand was the last stop and this is where we had the second problem with Coronavirus. We were ready to disembark when the local authorities decided that they wanted face to face contact with the passengers with their passports in their hand, but the ship had them. The was an awful scramble to get our passports back and then queue to be inspected by the authorities. All in all it delayed us by a couple of hours but in light of later events we goy off very lightly. When we got to our trip we went to Pattaya for the rest of the day, a very big seaside resort which was interesting. We then were at sea for a couple of days and back to Singapore. With regards to excursions the shops trips were all interesting and well organised but like all cruise ship excursions overpriced. I always look before we go on a cruise at other alternatives and use Viator quire a lot. We have been on a lot of trips organised by them and never been disappointed and usually about half the ships price. The other surprising thing with this cruise was the Captain. He attended the welcome ceremony and his performance was poor and during the whole 26 days we saw him only once more, not very good at customer relations. All in all we did enjoy the cruise but it was let down with those little touches of finesse which you get with many other cruise lines. Read Less
Sail Date February 2020
Originally, the ship was going to Komodo Island, but this was cancelled and Lombok was one of the destinations instead. However, we were told before we took the cruise. We had travelled on the ship before in 2006 when it was Holland ... Read More
Originally, the ship was going to Komodo Island, but this was cancelled and Lombok was one of the destinations instead. However, we were told before we took the cruise. We had travelled on the ship before in 2006 when it was Holland America's 'Statendam' but we only found out after we had booked. The ship looks totally different and the most outstanding feature for us were the three restaurants with different food and ambience and we could go to any one of these without additional cost. The food was very good and alcohol prices were reasonable compared with other cruise lines. Our cabin was kept very clean. Plumbing is a problem on this ship. We encountered it on the ship in 2006 and it is still an issue today. However, when our toilet blocked as it did all those years ago, it was promptly fixed, The air conditioning couldn't be adjusted in the cabin and at times it was too hot at 26 degrees, but again , the crew worked on it promptly. Our cabin attendants were very friendly and helpful. We had access to movies in our cabin but as they couldn't be wound back to the beginning, we didn't watch any. Also, we didn't go to shows, preferring our own company and our books. Shore excursions were enjoyable and there was little delay in getting off the ship and onto the buses. Shopping was rather woeful as the merchandise was generally unappealing for a bunch of older women.Nothing to buy for children, grandchildren or friends back home. The clothes offered for sale were not what larger , older women would wear either. However, we would be happy to sail on Vasco da Gama again. Read Less
Sail Date February 2020
My wife and I are experienced cruisers with over one thousand sea days. We chose this cruise because of the itinerary with St Helena and Suez canal top of our list of "to do's". First impressions of the ship, cabins ... Read More
My wife and I are experienced cruisers with over one thousand sea days. We chose this cruise because of the itinerary with St Helena and Suez canal top of our list of "to do's". First impressions of the ship, cabins and staff and crew were mediocre at best. As time progressed on this 78 day trip we downgraded that initial impression. The ship is old and it shows with outdated fixture and fittings. There is a good amount of open deck for the sun worshipers but as the majority is spread over the rear area be prepared to be covered in unburnt fuel particulate and deafened by exhaust fans. Also the starboard area on each open deck is given over to smokers. Although as we experienced they do tend to spread out so that everybody got to share their smoke. Furnishings are worn, cheap and often uncomfortable and the plastic plants scattered around the common areas do not add to the overall ambiance. We had a premium double cabin with double window. This is just one grade below a suit. On any other cruise line it would have been a standard outside. They have no refrigerator and are not spacious. There was however sufficient storage available. The air con was a joke. Leaving the UK in January and there was no heat in the cabin. As we hit the tropics it warmed up but again the aircon struggled to keep the temperature down. The TV was basic and the majority of the voyage no Satellite was available. Our cabin steward was hard working and did a good job despite the leaking windows with water running down the wall in the rain or when the window cleaning sprays were used. The bathroom extractor fan only working intermittently. We took breakfast mostly in the MDR which was on the whole good and well presented. Lunch location varied between the MDR and the buffet. The buffet was often crowded and whilst it was possible to get ones meal and go outside we tended not to due to the cigarette smoke.The food served was basic works canteen stuffas was the buffet. In both locations it was difficult and time consuming to get a drink from the bar, Evening meal in the two sitting MDR was in the main very poor. Much of the basic ingredients were of poor quality and not correctly cooked. To hide this, most main courses were smothered in sauces. Often the same sauce was used for both meat and fish!! We discovered that Vegetarian curries were reasonable so we often had those or a baked potato for our evening meal. Even the motorway service areas have upped there standards above this. Not once did we have steak or beef wellington on formal nights. Lobster could be had for a much hyped additional fee. I have never been on a cruise previously where so many frozen and chilled food was used. We had the standard house wine package but it was so poor much of the time bought at extra cost a so called premium wine which was in reality supermarket £6 quality. The entertainment was good but the few guest acts were not even Working Mens Club standard. The singers and dancers who also doubled up as day time quiz masters and competition hosts worked hard. One day time guest speaker was excellent, the remainder very poor in both content of topic and presentation. At the start I said this cruise was chosen for the itinerary. St Helena was the first port of call that was missed. An ex Naval engineer informed us that taking the cruising speed of the ship and the distances involved the Captain could never have made the port in time. The missed ports eventually became such an embarrassment that we were returned two days of our cruise cost as OBC. At no time did we get the feeling the senior offices and the senior hotel management had control over their respective departments. Shore excursions were in the main at lower prices than normal but again the quality was not the best. You get what you pay for! The last 14 days of the cruise was marred by the Corona virus which was obviously beyond the cruise lines control. After leaving Jordan we made our way through the Suez canal and did not touch land again until dis embarcation in the UK. This cruise was not particularly cheap but the overall impression was of a company providing a service on the cheap. We feel we wasted our money and vacation time. Read Less
Sail Date January 2020
Very bad Captain (withheld info, broken English, rambling,..) He missed 10 ports of call. Tendering was a nightmare. Embarkation was a long process with no health checks at all. Provisions were not ready in Durban and we had to wait 3 days ... Read More
Very bad Captain (withheld info, broken English, rambling,..) He missed 10 ports of call. Tendering was a nightmare. Embarkation was a long process with no health checks at all. Provisions were not ready in Durban and we had to wait 3 days (more missed ports) to get the food on board. They still owe us 2 fare days of compensation that they would not give us on board. We will NEVER sail with CMV again. Horrible value, inept operation, missed ports, bad Captain and much more. AVOID!!! The elevator was out of service at least 7 different days so we had to use the stairs to go up and down. The passenger internet DOES NOT WORK AT ALL. Do not purchase it - you will be wasting your money. We did not have any live TV for 8.5 weeks out of the 11 week cruise. This is a very old ship and the company does not appear willing to upgrade internet technology or pay for satellite TV. We felt extremely disconnected from family and had great difficulty rebooking our flight when we arrived back 2 days early due to COVID-19. Overall, a nightmare of a cruise - NEVER again. Read Less
Sail Date January 2020
Yes ? Why did we do it. Is this ship sea worthy? Smelly bathroom , advise anyone who goes to at least run the water for several minutes. (Think of Legionaries disease). Cabin clean but so outdated. Ours was also noisy (410 floor ... Read More
Yes ? Why did we do it. Is this ship sea worthy? Smelly bathroom , advise anyone who goes to at least run the water for several minutes. (Think of Legionaries disease). Cabin clean but so outdated. Ours was also noisy (410 floor 7) I cannot understand first timers to cruising even going on this ship again . Some suggested those who travel on Cunard are for want of a word 'snobs'. Well really get a life and travel better. We all deserve it . The staff need training on how to serve politely . All staff rushed us, at breakfast we were split up and made t o sit away from each other (four in our group) This ship still sails well good luck to anyone who books this terrible vessel. More negative comments that positive ones why then hasn't the company done something about it. Do they read these reviews Read Less
Sail Date December 2019
From the large warehouse for embarkment in Bristol thoughts of cheap and cheerful came in to my head. On board there was a smell of diesel in the lower decks. Cabin was clean but as the ship is 55 years old could not expect much. Biggest ... Read More
From the large warehouse for embarkment in Bristol thoughts of cheap and cheerful came in to my head. On board there was a smell of diesel in the lower decks. Cabin was clean but as the ship is 55 years old could not expect much. Biggest problem was the trip hazards in the door ways, raised lips on every doorway and uneven floors, on the public toilets two raised edges caught a lot of people out. They had to call the helicopter out twice, and by the end of the cruise many were sporting arm and foot injury's due to falls. Dining was in two times, and various size tables from two to ten seats. Food was good and plenty of choice with just over the hour from start to finish. This allowed time to get to the theatre to watch the show at 8pm. The biggest problem I had was the lack of time in the ports. Would arrive at 8am and leave at 1.30 or arrive at 7am and leave 12.30. By the time you had breakfast it only gave a couple of hours to see the place. Cobh was a complete waste and was only to drop people off as arrive 6am and leave at 10.45. By the time you paid for 165 car park then tips and drink package you could of gone on a much better cruise line for the same cost. Would I go back on to this ship no but spoke to many that have been on a few times because of its size. Read Less
Sail Date December 2019
Deciding that we would like a Christmas holiday together, my cousin and I chose CMV Magellan for the “21 night Christmas & New Year Cape Verde, Madeira & Canaries Cruise sailing from Tilbury on Dec. 18, 2019”. To start this ... Read More
Deciding that we would like a Christmas holiday together, my cousin and I chose CMV Magellan for the “21 night Christmas & New Year Cape Verde, Madeira & Canaries Cruise sailing from Tilbury on Dec. 18, 2019”. To start this review on a positive note, my first impressions were all positive. The terminal at Tilbury was decorated beautifully and had a festive air about it. Embarkation went without a hitch and upon entering the Magellan, I was struck by its cleanliness and the beautiful Christmas decorations that were throughout the vessel. We had an ocean-view cabin on Deck 6 and it was bright, clean and inviting to enter. And then the issues began. The storage space in the cabin was limited (one tiny shelf in the bathroom; night tables were just small tables without drawers; and in the desk area there were only 6 small drawers, one of which was home to the hair dryer (which had little power to adequately dry your hair). While we were struggling to find homes for our belongings, it became unbearably hot. There was no thermostat on the wall and in order to *try* to control the temperature, I had to stand on a chair and attempt to turn a knob in the ceiling! Eventually we came to the realization, that there were only two temperatures available to us: boiling hot or freezing cold. The showroom is always cold, take something to cover you, when you go. The first port, Rotterdam, went without a hitch except that we were told that there was a storm coming in that would delay departure and that we would have to shelter in Cherbourg, France for 24 hours to wait out the storm. Fair enough, better safe than sorry. However, the 24 hours turned into almost 48 and our itinerary had to be changed. We missed the port of Vigo and the stop in Tenerife to see the fireworks on New Year’s Eve (the reason many of the passengers took this cruise) was cancelled. Our next stop to Agadir, Morocco wasn’t until December 26th and wasn’t on the original itinerary. A medical evacuation caused the ship to turn around to allow a helicopter to access the sick individual (again human life comes first and that had to happen) but it delayed our arrival at port and shortened the shore excursions significantly. CMV did refund 20% off of the excursion price as an afterthought But since we didn’t see 50% of what was advertised, it should have been more. I believe the total time in port was 4 hours in total. Also CMV did give everyone £100 for all these changes BUT it was given as an onboard credit – spend it there or lose it. Getting back to Christmas. There was no Christmas programming or Christmas music anywhere until Christmas Day. Boxing Day it was back to the same old routine. A guest choir was organized to sing Christmas Carols on New Year’s Eve Day and a pantomime was put on after Christmas. It all seemed backwards. New Year’s Eve was celebrated near the pool and the venue was too small to dance or to seat all the guests. Top marks to the galley team for putting on some eye-popping displays for the various special displays. They were visual feasts. Top marks to the hard-working crew who kept things very clean. The food was okay ... just okay. Certainly not what I have come to expect from a cruise line. Raffles Bistro does not offer cold drinks like lemonade throughout the day. You can get juice at breakfast, otherwise there are only juice glasses available for water throughout the rest of the day. Only one water dispenser has ice (when entering from the pool area, go to the left hand side). Ice seems to be a precious commodity on this ship. There were some interesting guest lecturers on the ship.However, the entertainment wasn’t that good. The dancers were excellent but at least one of the singers couldn’t carry a tune if you put it in a bag for him. The guest entertainers were mediocre at best. Overall, I would say that port time was extremely limited. The service was generally good. I stress that I cannot fault the hard-working crew, but this cruise left a lot to be desired. Read Less
Sail Date December 2019
The itinerary and the price together with promise of a couple of weeks of sunshine over Christmas seemed a very attractive propositio. Transport from Victoria and embarcation were very efficient and we were very happy with our Outside ... Read More
The itinerary and the price together with promise of a couple of weeks of sunshine over Christmas seemed a very attractive propositio. Transport from Victoria and embarcation were very efficient and we were very happy with our Outside cabin on Deck 4.First impressions of the ship were good: clean, bright & open. From the beginning, however, the ship was cold both in the cabin and in the public areas. Whilst we were able to regulate the temperature in the cabin, the rest of the ship remained cold throughout the cruise and was commented on by a number of other guests. The food initially was fine but the standard was not maintained throughout. Lunch & afternoon options in Raffles Bistro were repetitive & unimaginative: triangles of processed cheese & luncheon meat were the only options available as an alternative to hot food; no variation of sandwich fillings and fruit selection was okay - as long as you liked melon. The itinerary was disrupted by a storm in The Bay of Biscay over which the captain had no control & so two days had to be spent in Cherbourg and four more ports - Vigo, Oporto, Lanzarote & Tenerife for the whole of New Year's Eve - had to be missed. Whilst decisions about personal safety are paramount & the two day delay unquestionably correct, it adversely affected the overall enjoyment of the cruise as 12/13 days were spent at sea and only 5/6 days were available for comfortable enjoyment of the sun onboard. CMV awarded us €100 each as compensation but this had to be spent onboard which was less beneficial to those of us who were cruising all-inclusive. The entertainment generally did not compensate for the additional sea days & lack of port time. Apart from Quizzes & Bingo,there were few alternative activities and the daily talks/lectures were adequate at best. Two films were shown yet the theatre remained largely unused for the best part of each day. Entertainment overall was poor. Also disappointing is CMV's recent policy not to stock non-alcoholic wine yet provide 0% beer & non-alcoholic cocktails. Were were offered Schlor at €25.00 per bottle which is available for 1.50 in most supermarkets. Most of the crew - waiters, cabin steward etc; - were friendly and helpful. Overall, for various reasons, this was a disappointing festive cruise. Read Less
Sail Date December 2019
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