5 Princess Crown Princess Group and Theme Cruise Reviews

My first complain complain is the bed furniture need to be replaced very badly, the mattress has cave in that make us feel like sleeping in the sink hole (it also happen to friends of us on other room), otherwise the room is clean and cozy ... Read More
My first complain complain is the bed furniture need to be replaced very badly, the mattress has cave in that make us feel like sleeping in the sink hole (it also happen to friends of us on other room), otherwise the room is clean and cozy except the shower room is so tiny, it doesn't have room to turn around for a skinny person like me (I am only 140 pounds and 5 feet 7), I wonder how can I 200 pounder can take their shower. Second is the embarkation is a mess and chaos, our priority boarding is long and tiresome, other than that everything is excellent: the boarding process is somehow smooth, the food are excellent and the dinning service is excellent but the buffet service is not good (stuff are talking to each other and ignore our present, so we have to get our own drink after waiting for 30 minutes), all on board program and activities are excellent, never have a bore moment.. Read Less
Sail Date December 2016
This was the first of our bucket list trips and found Alaska to be wonderful and exciting. We had done the northbound 7 day cruise from Vancouver to Whittier on the Crown and then a 4 day cruise tour to Fairbanks. The ship was OK and the ... Read More
This was the first of our bucket list trips and found Alaska to be wonderful and exciting. We had done the northbound 7 day cruise from Vancouver to Whittier on the Crown and then a 4 day cruise tour to Fairbanks. The ship was OK and the food typical, but nothing to write home about. The dining rooms were very oddly placed and we found ourselves getting turned around a lot during the week. We did have a specialty dinner in the Crown Grill that was very good and had excellent service. We were very lucky as not having to experience too much rain and spent a lot of time outdoors even in the coolest of temperatures where we enjoyed the burger center and the pizza counter on the outer deck for lunch. Although I am not one for ship entertainment, my wife felt the entertainment less than good, but we totally enjoyed the comedian (Katz). The event schedule during the days were sparse and on the last day, evening events on the schedule crammed together. We also found the ships officers/upper staff to be non-existent. We have sailed on other cruise lines that the officers were always apparent and always quick to introduce themselves and chat with passengers, but not so on this ship. Our cruise tour was awesome starting in Whittier and making our way north staying at different Princess lodges with McKinley and Denali being our favorites. The train ride was informative, but we had quite a few non-English speaking people in our car who were very loud and made it difficult to hear the narration of our surroundings. Be prepared to spend a small fortune for food as you are kind of locked in to all of the lodges for eatery choices. The one thing about these lodges are that they all lack are safes, so carry your passport and most valuables with you. Embarkation was ok, the lines were a bit long. Good thing we had a terrific cab driver who got us right in to the terminal and later, disembarking pretty seamless, but very wet due to the rain. After all being briefly said, this was a wonderful experience, but with the pricing, I know now why this was a ‘PRINCESS’ cruise…..prepare to ante up…. CRUISE TOUR McKinley Lodge….After disembarking the train we motor coached to Talkeetna. We opted to get off and tour this small town and enjoy an open air restaurant for lunch. Then got a shuttle to the lodge where you can enjoy sitting around the fire pits at night having a drink and doing a meet and greet and waiting for Mt McKinley to clear enough to see it at 100%. At the Denali lodge we took an 5 hour narrated excursion into the park….wish we would have done the 8 hour trip that went deeper into the park. The Princess Lodge in Fairbanks was the final destination. Since most of the flight s back home was at night, we opted to rent a car and tour on our own starting in the interesting town of Northpole, Alaska…then on to the Falmouth Auto Museum and the University   Read Less
Sail Date August 2014
I took a group aboard the Crown and we were disappointed in how much the service has gone down in just a year (the group was on this ship last winter too.) Food was warm not hot. Service was slow. Orders were mixed up and some never got ... Read More
I took a group aboard the Crown and we were disappointed in how much the service has gone down in just a year (the group was on this ship last winter too.) Food was warm not hot. Service was slow. Orders were mixed up and some never got serving they had ordered. The first night we had a table with eight squeezed into a table for six. The chairs had arms on them so I couldn't get my chair close to the table and had to sit on the edge of the chair. After speaking with the Maitre'd we were moved the next night, after his telling me it was "impossible" The room steward wasn't much better. Whenever I asked for something, it never arrived. Much to my surprise they no longer offer dry-cleaning. I had packed lightly thinking I could have an couple of things cleaned mid-cruise and stretch my wardrobe. I was advised by the room steward to not use their "professional cleaning" as they just toss it into a hot washer and hot dryer and the clothes would be ruined. It's unfortunate that we're booked on the Royal for 28-days in April and I am hearing a lot of complaints about that ship too. Princess went "down the tubes" years ago but we had been pleasantly surprised that their level of service and quality of food had improved significantly but they seem on a downhill slide once again. Letters to Princess are ignored. Our flights on our next cruise were booked through Princess and it's been a nightmare. So far, two of the flights don't even exist! This may be our last cruise with them.   Read Less
Sail Date January 2014
Young, blonde, energetic, Hungarian head waiter Kitty + her assistant Batman were the spark plugs that got this event engine up, running & eventually hilarious, not to be missed fine dining! Nothing on this ship tops this time of the ... Read More
Young, blonde, energetic, Hungarian head waiter Kitty + her assistant Batman were the spark plugs that got this event engine up, running & eventually hilarious, not to be missed fine dining! Nothing on this ship tops this time of the day. Next best feature were the workers - dedicated to serving, smiles, always making everything seem sunny - how refreshing! Better dance floors & clientele than Carnival's Conquest but entertainment was just OK. Serious Sounds judged the best for dancing but needs more music tuned for ballroom, fewer fast beats. All the bars judged good, Explorers the best but still needs a bit more searching for orders from those seated. Water is $3.50/large container, bars/dining can serve tap water for free BUT will not fill your bottles ?!?!?!?!? Another "for sale" hitch added to your $11.50/day "tips" hole in the pocket. Foot Traffic is horrible, made worse by walkers/wheelchairs, exacerbated by photo shoots and photo displays, then let's march some sales on tables out there = butt-butt traffic moving real slow. The Captain seems to drive this boat like there were no dance floors to consider, only to arrive early into a Galveston fog that delayed going home 8 hours. In fact, with no weather channel, we were dependent on his daily forecasts = always wrong. 8 hours delay due to fog after being told firmly to be out of cabins by 8am, dining closing shortly thereafter. Some smart enough to keep their rooms took naps & even got unprecedented room service (not announced); others stormed the dining areas anyway and got steak lunches (not announced). Word came (not announced) that a cash bar (with few one dollar bills) was open near the pizza place serving as well. What WAS announced were movies (rent for $1 at home), daycare, etc. Gambling - win going out, lose bigger coming back, suspicious bad luck stories .. Tips: After using your carry on bottle, simply order 1/2 bottle from room service (have to be present to sign for it - ugh). Tip well on first drink @ bars, following orders will be very satisfying. Galveston: Find another port - ANY port! Jan 2010 - bathroom frozen after looong lines Jan 2013 - 8 hour fog delay (really?) wide entry, turn left - simple Always get a porter for your bags - saves time, backache & luggage - they find your room going in and the van/bus going out pronto. $2/bag seems cheap for the stress relief. Read Less
Sail Date January 2013
Returned my rental car to Sunshine Rental on Rte 84, just outside the west port road entrance- great prices on cars! $12 ride in with tip. Embarkation and disembarkation were easy and painless. Muster drill now assigned to a lounge/casino ... Read More
Returned my rental car to Sunshine Rental on Rte 84, just outside the west port road entrance- great prices on cars! $12 ride in with tip. Embarkation and disembarkation were easy and painless. Muster drill now assigned to a lounge/casino or other area, not outside. As Port Everglades raised their fees to accommodate Oasis (also in port), sailing time was moved up an hour to 4 pm. Note, it's always important to stay on ship's time when in port. Cabin was spacious. The ship had just come out of The Bahamas dry dock for 'freshening.' Opted for 50% surcharge to be alone. Leo, the steward was helpful. Travelled with a group of 220, so we had many of our own activities planned; but, used Princess for shore excursions. Luggage seemed to be delivered for everyone before dinner. It was unusually rocky crossing the gulf stream in both directions.... The Lido deck buffets were okay. I visit Vegas often, and it's always an issue when items are not labeled and the dish looks unusual requiring finding someone to offer an explanation. Staff attentive in helping you to a table and refreshing your drinks. Enjoyed pizza; but, mostly really enjoyed the choices at the International Cafe. Actually, preferred their mini desserts to the dining room desserts. Ordered room service breakfast twice and it arrived a bit ahead of requested time. They don't understand how to toast an English Muffin though for their breakfast sandwiches. Did not particularly care for the Crown Grille food or service. The prices had just been raised $5. Sabbatini's was more enjoyable, but, it's insane to serve all those separate side dishes in bowls to a party of four when there are also four entrees. Alas, Proseco is no longer available on the ship. As I did Chef's Table previously, chose not to cough up another $90 for the experience. I recently donated the souvenir cookbook I received. Have some great pix of the dishes served though! Main dining room service was generally very good and the food choices fine, if uninspired. Sometimes service backed up to a most leisurely pace. Some table gets served last....I'm not a big red meat eater and enjoyed mostly fish (probably frozen) and chicken, turkey, pork. Had a coffee card and it was always nice to finish with a decaf cappucino. MUTS- caught one and probably missed 35% of the dialog. Shows- These are the exact same production shows I saw three years ago. There were even a few numbers that were identical to the Carnival ship I had been on for the two previous years. Comedian was good; enjoyed music ensembles around the ship. Never got to see the hula hoop gal who got very good reviews from other cruisers. Casino- Diddled at the slots; if you find a machine that seems to have a better payout; then start playing maximum coins for some really nice jackpots. Had the 10,000 suitcase (penny machine); but made a deal at the end for 5,400. Lucky Lemmings has infectious music. Hotel Desk- Always helpful! Spa/Gym- Even though there's a sign that says lockers are for spa patrons only, you just leave your room card and get a locker key. Bring a small towel in from the gym to stand on.... Ports- As I had been travelling for over a week before getting on the Crown; I chose the first day to stay on board- eat leisurely, do laundry (bring your own detergent and softener sheets and a roll of quarters) and iron all my evening wear shirts. So, missed Princess Cay which is a tender stop. It's just a beach and last time there were flies like crazy around the buffet items. Curacao- Group walking tour and off to see some caves by bus. As humid as it was on the island, the caves were worse. Do your own thing. Dine off the ship and catch the lovely lit village. Aruba- a desert island, with little landscape that is natural, our tour bus was one of those party buses which run at night and I wasn't ready for blasting R&R at 8:30 am. Went only to Lighthouse and the chapel for a pee break amongst the cacti. The restaurant adjacent to the Lighthouse charged and fee had small bills. Then dropped at Nikki Beach Restaurant, south of town and near the airport. Calm water and pleasant, narrow beach with comfy lounge chairs and their own pool. However, the lunch sandwich that was included was meager though it did include a welcoming mimosa. Owner was genuine- but, this is no relation to Nikki Beach of South Beach, FL fame. The first K was placed backward and was missing from the "crab" salad sandwich. The smoked salmon sandwich looked to be the best bet. I'm just not impressed with Princess- found Carnival more enjoyable, even with the hokey waiter singing and dancing during dinner. Read Less
Sail Date November 2011
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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