6 Helpful Votes
Sail Date: October 2016
This was our first cruise, selected because we wanted to see Hawaii and Pearl Harbour. We had already been to LA and seen a bit but thought we could go to the Iowa and Queen Mary, which we did... Boarding was quite laborious and ... Read More
This was our first cruise, selected because we wanted to see Hawaii and Pearl Harbour. We had already been to LA and seen a bit but thought we could go to the Iowa and Queen Mary, which we did... Boarding was quite laborious and drawn out, but apparently the norm, and anyway I'd arranged for an expensive bottle of champagne to be delivered to our stateroom outside cabin...or so I thought? We accessed our cabin, which was nice enough and surprisingly spacious, but no sign of the champagne...and when we found the cabin steward, were advised that we should have a voucher (NO)...next visit to the main desk to be told we should have a voucher (NO)..it will be in your cabin...(NO)...after 3 days of being told this, we were informed that they had tried to deliver...Yes wrong cabin....eventually we got it, not the start we expected. The passenger list was aged, with the amount of motorised wheel chairs, buggies, and general support vehicle mind blowing, with ages of 80 upwards....the result of this was an endless stream of shufflers at almost every venue, and the inevitable queues that ensued. Except when it came to various functions on board, when the speed to be at the front of the queues was spectacular...anyway I digress...our luggage turned up long after we had set sail, after many requests, and the hanging space was fine when supplied with extra hangers.... The ship generally looked in good order, fairly clean and well appointed, but as we found out, did not have enough room in the various areas to accommodate the volume of people on board, with even the biggest area, the theatre having have two shows . This theme carried on in every area of the ship, even at the outside cinema, which insisted in showing a vast amount of Nfl American football games, fine for them but not for other passengers... We had anytime dining which worked well in the main, but we found that the dress code was not adhered too with shorts and tee shirts at the tables, even on formal nights, for which we had made an event...we got a glimpse of the captain who was mainly only available for elite passengers, the first class etc. The specialty dining, " extra cost " was generally good, apart from the Crown grill urgh...again with dress code issues, Sabatinis being the best overall. The other bugbear was the card procedures on pre paid "all inclusive ", which entailed handing over your card on every drinks request, even whilst eating a meal...the dress code here was very poor and some waiting staff as miserable as sin... The bars were hit and miss except one...Crooners...they were cheerful and prompt, keeping everyone entertained, but again not enough space, with one passenger deciding to sit in shorts and bare feet up on a chairs reading a book...quite revolting really. The food was generally good, but in the breakfast areas overcrowded with again more miserable staff with the minor exception, we were always polite but clearly not respected. Entertainment was hit and miss but too short, the manager was pleasant and whizzed around the too many small venues, we saw a couple of shows which were good but too short, and this was normal, activities are sparse.. Services are a little indifferent, with some good and others poor, with the main aspects driven by sales, sales, and more sales....no opportunity was missed in selling anything and everything to the point of annoyance. The ports and disembarking was chaotic, and manic, with one port served by lifeboats to the port, which was not pleasant, we had made external arrangements for Honolulu. The final disembarkation was the worst, and had many voices of dissent, which appeared to be normal for Princess cruises....we were happy to get back on shore, safe in the knowledge that this was our first and probably our last cruise..... Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.5 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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