2 Helpful Votes
Sail Date: May 2015
So this was our first and last cruise. I found if you like to wake up, eat, walk about a boat, eat again, walk some more and then eat while looking for stuff to do then a cruise is ideal. We were bored most of the trip, we don't eat ... Read More
So this was our first and last cruise. I found if you like to wake up, eat, walk about a boat, eat again, walk some more and then eat while looking for stuff to do then a cruise is ideal. We were bored most of the trip, we don't eat like grazing cows, we don't gamble and we like to explore. Also we don't drink like we are just out of high school so having to pay $3.75 per bottle of water was crazy to me. The days we were at port, two were great. Mostly all day excursions which were far cheaper booked off the boat. However two days "or a few hours I should say" were nearly pointless. There is too much to see and do with only four hours off the boat. Our room was nice, we had a balcony room, and our stateroom steward was awesome! He took very good care of us, he had what seemed like unlimited knowledge of the boat and ports we were visiting. Most of the crew on the crown princess was this way. My biggest issues with the cruise came when the trip was over. I enrolled "or thought I did" in a service called EZ Check. This service is supposed to transport you and your luggage from the ship to the airport. As with everything on a cruise ship it was an additional fee. Due to the amount of people trying to get off the ship I figured it would be a good idea, I was charged a fee and figured everything was set up. Morning came, instructions were followed for leaving my luggage outside my stateroom for crew pick up and transport. We received our ride from the ship to the airport and were waiting for our flight when I got a phone call. The call was from the transport company saying my luggage was in their possession at the airport and she was asking where I was currently. I advised I was waiting at the gate to bored my flight and I explained I had enrolled in EZ Check, I was assured this was an oversight and my luggage would make in onto my plane. I think it is important to note that I had plenty of time to go pick up my luggage, take it to the airline check in, "which was pre paid" and get back to the gate prior to take off. However being confident in the service which I paid for I did not. Well the flight was on time, we landed and went to claim our luggage. It was not there, and of course this was on a holiday weekend so three days pass before I'm contacted by princess cruises. I'm told I did not enroll in EZ Check and only enrolled in transport of myself from the ship to the airport. I'm also told it would be an additional charge of just over $90.00 dollars to get my luggage sent to me via FedEx. So here I am five days after my cruise which was nearly $5500 dollars for the two of us, plus the additional money spent on board and I still don't have my luggage. A cruise may be great for some but for us, we will never go on another. Read Less
Sail Date: February 2013
Let me begin by saying that I am now a fan of cruising and will cruise again in the future, but will most definitely cruise on different lines / ships until I find one that exceeds my expectations. With that said, the Crown Princess did ... Read More
Let me begin by saying that I am now a fan of cruising and will cruise again in the future, but will most definitely cruise on different lines / ships until I find one that exceeds my expectations. With that said, the Crown Princess did not meet my expectations in some areas (based on pre-cruise marketing materials and information directly from Princess, and the on-board experience) and exceeded my expectations in other areas. Embarkation: Exciting process for my first cruise and walking onto the ship for the first time was wonderful. Princess greets you with a smile! When first arriving, read the signs carefully, especially the very small ones that are hung in difficult to find locations. If you do not, you will most likely end up lugging your luggage to your own stateroom or lugging it back down the stairs to find the drop off. Don't be afraid to ask questions of the staff, but be prepared for the staff member to not know the answer. Staff have been assigned specific duties and may not know all the duties, so may not be able to answer your question. (Please ask nicely - they are there to help you and make your journey special - I noticed so many passengers treat the staff negatively - their work is important and passengers are not superior to staff.) Embarkation was efficient and Princess knows how to move passengers quickly. Room: Choosing a mini-suite was a financial challenge, but I am very thankful that I did. In this area, the room exceeded expectations. The bed was comfortable, lots of counter space and storage areas, two televisions, spacious closet space, large bath, desk, couch, chair, table, perfect space for 7 nights. Maybe a smaller room would have been just as nice, so I hope I haven't spoiled myself for future cruises. If money is not an issue, choosing a mini-suite is the way to go. It is perfect for two people and it was nice to return to at the end of the day. Having a large bathtub/shower may have been worth the extra dollars. Not sure if the smaller rooms have a refrigerator in the room, but this was a nice amenity. On the other hand, I spoke with another passenger that cruises often and always books the cheapest room because she does not spend much time in the room and still receives all of the same activities/dining as mini-suite passengers. A shout out to our Cabin Steward - he was attentive, always had a greeting and smile, and promptly provided when asked. The balcony - a wonderful amenity and used often. The blue mat was prickly, so wear your shoes/slippers on the balcony, but thankful for the relaxing experiences / views from our balcony. Dining: This was the most disappointing aspect of my cruise on Crown Princess. The literature, the marketing materials, and reviews all led me to believe that the food and experience would be something special, even 5 star quality. That was certainly not the case. The food lacked in overall quality, taste and presentation. One night I ordered a Pear-Stilton Salad and what I received was, picture this, a white salad plate with small pieces of chopped canned pear and small scraps of Stilton strewn about the plate with a few pecans for color. It was at the most maybe 1 piece of canned pear and 1/2 ounce of Stilton. It was a joke - literally laugh out loud plating - that I took a photo and may post. If you like cheese though you will always have the opportunity to eat a square of Cheddar or Edam as it was served at every buffet meal. I saw asparagus once on the entire cruise and then I only received 3 small stalks (which were overcooked). Never saw a bit of crab, but did have lobster one night - just a small tail, but at least it was served. As for the steak don't expect it to be a good cut or cooked properly. The staff of the Horizon Court Buffet were always helpful, but the Horizon Court Buffet is not open 24 hours, so if you think you will have a buffet open to you around the clock this is not true. However, you can get cookies, pre-mixed meat or seafood salads (chicken, tuna or other) or paninis (don't bother) 24 hours in the "International Cafe." One night the Horizon Court Buffet was closed, so all passengers were directed to the Cafe Caribe. We were not to happy having to wait in a long buffet line. No explanation was provided - this may have helped - many passengers were "disgruntled." Our party chose the "Anytime Dining" option and we appreciated the opportunity to eat when we wanted. We enjoyed the "Bier-fest" themed night - the food for this special evening was delicious. Lotus Spa: If you are a spa person - lower your expectations. The spa is co-ed, lacks solitude / quiet, and is truly an "up-sell" experience. If you order a 50 minute facial, expect 20 minutes of discussion (skin type, product sales) and only 30 minutes of mediocre facial work. I cancelled my massage because the facial was so disappointing. I also did the Go Smile teeth whitening process and purchased the up sell. I would suggest skipping this experience and save the $400 for something that is more meaningful. If you can get the spa to give you a DIY (Do it Yourself) body scrub, the Orange Vanilla was spectacular. I took it back to my room and enjoyed a hot shower and the scrub. Get two if they will give it to you. If you are a sensitive, large woman/man, be prepared to hear spa staff openly talk about how "soft" most passengers are. It was certainly something I did not expect to hear, or appreciate, and was quite offended. TIP: The spa robe was nice, so I would suggest getting a robe from the Spa to use in your cabin (just remember to return the robe to the spa on your last day.) Excursions: We enjoyed all of the excursions. The literature was different from the experience, but that was ok - we were on an excursion, in a foreign county, experiencing something different and so went with the flow and enjoyed it all. Our tour guides were all fantastic. Our next trip to Cozumel we plan to not do any excursions, but simply enjoy walking around, shopping and eating local cuisine. The excursions were a bit overpriced for what you receive, but it was an easy way to see the countries and not have to research on our own. Activities: Bingo: four games, expensive, crowded and predictable. If you have the "free bingo card" coupon - expect to purchase the most expensive pack to get your one free card. Daubers for $1.50 make a great souvenir - as they have a picture of the Crown Princess on it. Casino: Fun entertainment - don't expect to win anything and you will enjoy the entertainment; electronic poker table was interesting; loved the Caribbean stud and open face blackjack. All of the dealers were professional and friendly. Games: Always something to do - trivia, tv game shows like games etc. Fun - cruise staff very bubbly and make the experience enjoyable. Don't forget to check out the small putt putt course. Movies Under the Stars: I was looking forward to this activity the most and found myself highly disappointed - I guess I set my expectations way to high on this. The pre-cruise email from princess stating the movies that would be shown during our cruise was incorrect - we never saw any of the movies promised, but they did show "Breakfast at Tiffany's." If you like soda, popcorn and candy while you watch a movie, bring your own soda and candy (you can purchase candy in the giftshop) or get some cookies from the international cafe. A small bag of popcorn will be provided if you ask. The screen is big and the lounge chairs comfortable. We had no problems hearing the movie either. Get there early if you want to sit next to your loved one. Try not to sit behind/near the hot tub or you will get sprays of water often. Unfortunately for us during one evening movie, the ship staff decided to do something with the sewage, so we were subjected to some pretty awful odors. Not sure what that was about and hope if doesn't happen to you. Entertainment: Spectacular! Don't miss the crew show - lots of fun! The Princess Theater was spacious. Arrive at least 15 minutes early to get a seat or 25 minutes early if you like a certain spot to sit. Suggestion: Move to the middle of a row so that others can fill in and not have empty seats. Don't leave a single seat between you and the party beside you - sit in the chair next to your fellow passenger - it is polite and leave more seating room for those that arrive one minute before show time. Enjoy this part of the cruise - we did and Princess does this right. Disembarkation: Easy process. We packed the night before and were ready to go in the morning. We chose the Easy Walk-Off process and it was easy. We left the ship and 7:30am and were in our car on and the road by 9:00. Again, Princess has highly structured/efficient people moving process that works. Follow the instructions and your experience will be smooth. TIP: Get a copy of your account statement the night before. The line can get long, so if you see a short line at customer service desk - jump in the line. I feel very blessed for this opportunity and I thankful for the vacation. I am now a cruiser and will cruise again. Will I choose Princess again - maybe. Read Less
Sail Date: May 2012
My friend and I booked our first cruise with Princess because we had heard good reports about them. All started well but then we were informed by other passengers that the trip to Rhodes had been cancelled, no information from Princess. ... Read More
My friend and I booked our first cruise with Princess because we had heard good reports about them. All started well but then we were informed by other passengers that the trip to Rhodes had been cancelled, no information from Princess. Rhodes and Santorini were the two most important islands which made us book this trip. The trip to Santorini was a total waste of $55 dollars, my advice to future passengers on this cruise is do your own thing, you will see far more of the island, we saw nothing. You are more than encouraged to buy a 'coffee card', if you want what they call speciality coffees you have to pay for them, the card costs $33 and then you can get a cappacino or latte, great. The food in the main restaurants was excellent but there are two restaurants on board that have a cover charge if you use them, one of $25 and one $20. At the end of the cruise we were supposed to have a tour of Rome with time for lunch and shopping before going to the airport, this did not happen we were taken to the airport at 10 a.m. for our flight out at 17.20 p.m. 7 hours to wait with luggage in the airport, NOT GOOD PRINCESS. I have written twice to the company about these items but they have not had the decency to even write and say they are looking into our concerns. TWO PEOPLE WHO WILL NOT BE TAKING ANOTHER PRINCESS CRUISE. Read Less
Sail Date: February 2011
I feel obligated to let you all know my experience on the Crown Princess the week of Feb 12, 2011. As a travel agent, I escorted a small group of eight cabins with people of various ages, cruising experiences, and disabilities. I am ... Read More
I feel obligated to let you all know my experience on the Crown Princess the week of Feb 12, 2011. As a travel agent, I escorted a small group of eight cabins with people of various ages, cruising experiences, and disabilities. I am very disappointed with the experience we had on the Crown Princess. I read many reviews prior to our cruise. I was hoping all along that our experience would be different. It was not. This was very disappointing. I have never wrote a review before and I am a new member. I feel very obligated to tell our experience with this ship and cruise line. I will divide the review by sections. Dining - We chose Anytime Dining. I was advised that we could make reservations for the week for my group only to find out that you can only make reservations one day at a time the day before and because of the size of my group I was given either very early or after 7:00 PM reservations not the 6:30 PM my group wanted. This was very frustrating. There did seem to be a line if you just arrived and requested a table. The food selections were limited. The menu that they had available everyday included fillet medallions which were very low end. Normally we look forward to dinner. There was only a few nights (mainly formal nights) that dinner was worth looking forward to. The lobster was very good. The pork tenderloin was awful. Desserts were just ok. The service in the dining room was hit and miss. The first couple of nights we had terrible service. The wait staff did not understand English very well. They seemed preoccupied with what was going on around the dining room and did not seem to focus on the guests at their table. When we did find a waiter and asst. waiter that we liked, we requested them the remaining nights. This is not how it should be. Everyone should experience good service in the dining room. I don't expect 5 star at budget prices however I expect good service. It was very confusing to figure out who was suppose to take your drink orders etc. because other wait staff would show up at your table other than the traditional waiter and asst. waiter. It would take so long to get drinks refilled that you would end up asking two different people for a drink refill just to hope that one would respond to your request. We enjoyed the Pub Lunch on sea days, it was very good. We also visited the Crown Grill. The food was very good. My fillet was excellent as was the other steak and lobster meals that my party ordered. The main complaint we had about the Crown Grill was it took 3 hours. We did not plan on spending that much time but it seemed that we had to wait 20 minutes for our coffee/tea and then we waited a long time for our check to come at the end of dinner. It was not very crowded that night either so we don't understand what the hold up was. They do tell you in the beginning that everything is freshly prepared so we were patient waiting for appetizers however, there was too much time wasted between the other courses. International Cafe was very nice. I wish they had complimentary beverages available there but the food is very good. The cookies are great and the pastries/donuts/etc. in the AM are very good also. Breakfast buffet was very limited and we found the eggs to be cold. Overall the buffet seemed limited even for lunch. The tables were preset with silverware. Drink service at the tables was okay. There were a few times we had to hunt staff down to clean off table or to retrieve drink orders. We visited the buffet for dinner one night only to find a very long line, only one section open and it was single file. There were no stations. There were pre made salads, the selection was awful, and people were complaining like crazy about the single file line. If you wanted seconds, forget it you had to stand in line another half hour. There really was nothing you would want seconds of. We opted for a late night pizza snack because we left the buffet hungry. I thought the pizza was good, I would have to say better than the other cruise lines we have experienced. Room Stewards - None of my group had any complaints about the room stewards. Most did their job. Nothing outstanding. No towel figures which the children and my first time cruisers would probably have enjoyed. Gratuities - The automatic gratuities are a problem. There is no incentive for good service. We opted to have our gratuities removed so we could reward personally for good service which was few and far between in the dining room. Disappointingly, we eventually found out that even though you personally hand an envelope of money to these people they must turn that in to be put in a pool and divided among everyone. Again, there is NO incentive for good service. The staff that perform poorly get the same amount that the outstanding staff receive. Casino - There were no $5 blackjack tables. This was very disappointing. I asked why and was told that passengers do not want them. I don't believe this. I think that they should have a few available. By the way, it is possible to get $200 from the slot machines without paying a fee. I read a previous post regarding this and I think some people thought you were getting $200 just free period. Free means no 3% surcharge or transaction fee that you would normally pay with ATM or using your card at one of the gaming tables. Shows - The comedians were good and the hypnotist was entertaining. The other shows were not impressive. Wheelchair request - One of my guests requested a wheelchair two days in advance to use in Cozumel. The request was lost by passenger services and the wheelchair was never delivered. I had a meeting with the Maitre D and the Manager of Passenger Services for 45 minutes regarding all of the disappointments we experienced on this sailing. I told them I am embarrassed to have invited my guests on the Princess Crown and I feel I need to apologize to my guests. I should not have to do this. Princess was always rated close to Royal Caribbean in my opinion. Not anymore. I will be personally be sailing Royal Caribbean and will strongly hesitate to recommend Princess to my customers. I hope that my recommendations and complaints were heard at my meeting. That is all I can do. I also thought it was important to write this review. It is harder writing a review than I thought. I hope it is helpful to you all. Read Less
Sail Date: December 2010
For a first-time cruiser, I had high hopes for this new adventure on the Crown Princess out of Fort Lauderdale, with ports in Grand Cayman, Roatan, Cozumel and the Bahamas (Princess Cays). Unfortunately, the all mighty drive for corporate ... Read More
For a first-time cruiser, I had high hopes for this new adventure on the Crown Princess out of Fort Lauderdale, with ports in Grand Cayman, Roatan, Cozumel and the Bahamas (Princess Cays). Unfortunately, the all mighty drive for corporate dollars and some crew members' poor attitudes cast a shadow over an otherwise enjoyable week upon the seas. First, I'll comment on the brighter side of this cruise. Embarkation/disembarkation were expedient and well organized. Interior stateroom was roomy, comfortable and well-equipped. Room steward was extra friendly and seemed to always be close by, if needed. 8:15 dining room options each night were good, yet not memorable. Food on Princess Cays was easily accesible and seemed to be perfect for beach fare (jerk chicken!). Now, for the not-so-positives. I purchased a $29 "soft drink card" for the week but was let down when I realized that this meant only soda options and not any other non-alcoholic drinks (OJ, tomato juice, etc.). In addition, the "soft drink card" was not accepted on Princess-owned Princess Cays. None of this was explained to me when I purchased the card, which would have been nice. I experienced four (4) instances of crew members with unacceptable behavior (bad attitude) towards myself or members of my party. What happened to the customer is #1? Clearly Princess doesn't adhere to this time-tested concept. On Princess Cays, our last port for the week, our entire group was harassed when we chose beach chairs that were in the $30-only group of beach chairs! The lounge chairs we chose had sun shades or "clamshells" attached to some of the chairs, but not all. So let me get this straight: it's a Princess-owned island and you CHARGE ME FOR A LOUNGE CHAIR? The explanation was that the "clamshells" were for rental and therefore, so were the chairs in that area, regardless if you wanted shade or not (which we didn't). The "free" chair area was a considerable walk to the other end of Princess Cays. How convenient. Needless to say, we didn't pay for the un-used "clamshells" and eventually, the beach staff went away. Ultimately, our group had a good time aboard Crown Princess but personally speaking, I wasn't impressed enough to cruise with Princess again. Maybe I'm just not a "cruiser" or perhaps, Princess needs to focus less on profits and more on the overall satisfaction of their customers. Just one man's opinion! Read Less
Sail Date: April 2010
This was our first cruise in more than 20 years, and I'm sorry to say I was disappointed. Missing Cozumel was a huge deal for us, we really wanted to see Mayan ruins - it was the largest factor in choosing this ship/itinerary. I felt ... Read More
This was our first cruise in more than 20 years, and I'm sorry to say I was disappointed. Missing Cozumel was a huge deal for us, we really wanted to see Mayan ruins - it was the largest factor in choosing this ship/itinerary. I felt sorry for the crew, they worked so hard but many people were really angry and upset. I never heard an explanation as to why we couldn't just arrive late in Cozumel and skip Princess Cay? Roatan was just a (bad) beach stop when the Cabana we'd rented was giving to Carnival passengers before we arrived. And Princess Cay was nice, but the end of the day was crazy with everyone having to stand in line forever to get on tenders. I was not impressed by the food, it was okay in the Da Vinci and the service was good but I would have liked better, fresher food on the buffet for some quicker meals. Very glad I got the coffee card, the coffee was often out at the buffet. I liked the MUTS, and some of the trivia games, and enjoyed the (pricey!) spa. I was upset to realize the theater show was PG-13 as I sat there with my children, we had to get up and walk out. The comic was good and we were very sorry we missed seeing the 2nd one, I guess he was to have boarded in Cozumel? The whole week's entertainment was thrown off, so we missed things and were generally unsatisfied with the shows. The last morning the water was cut off without warning while I was half done with my shower. And then were were hassled by Homeland Security about our lack of passports after we'd been assured by Princess that we didn't need them, the birth certificates would be fine. Sure, they were "fine" but the homeland security guy said our names would now be on the warning list and if we went again without them we could have to pay fines. I don't think I'm generally a crank or that I have lofty expectations, but I'm really happy we got a significant discount on the cruise (and nice cabin upgrades, we'd paid for BF and got BB) because I felt the value was much less than what I expected. We're not likely to cruise again anytime soon. Read Less
Sail Date: April 2010
Our first day on board started with immediate problems. This was the 4th Princess Cruise for my husband and myself but the first cruise for my children and granchildren. My son, his wife and thier twins were put into a room for 3 when my ... Read More
Our first day on board started with immediate problems. This was the 4th Princess Cruise for my husband and myself but the first cruise for my children and granchildren. My son, his wife and thier twins were put into a room for 3 when my husband and I booked and paid for a room for 4. The names on the booking manifest clearly showed 4 cruisers for a room for 4. When questioned, the purser told us that this was the way it was to be. They had no more rooms to offer despite the mistake. My children and grand kids stayed in a room designed for 3 with a roll away bed for my grandson with Cerebral Palsy. The room was a liability and a fire trap. There was no room to get out of beds but rather to crawl over each other!!!! When I spoke to Princess upon my arrival home, I was essentially told that a room with a roll away constitutes a room for 4! This is rubbish and I know it it is not correct. My daughter was taken ill last minute and was unable to come on the cruise, It was too late to get a refund. I boarded the ship and told them that I was requesting the use of her room for our disposal since we had paid for it. I was given a key. An hour later, the key was de programed and the room taken from us. The purser told us that the room belonged to Princess even tho I had paid for it. They were going to upgrade another passenger on MY DIME. This is reprehensible!! I have sailed 4 times with Princess and this was by far the worst. Our room stewart forgot bath mats and gave me a robe that was clearly stained with what looked like blood. We never saw him to make requests and had to leave notes. Our waiters got our food orders wrong. On disembarcation day in port, the hot water was turned off and no one could shower. The poolside music was not Caribbean and did not fit the theme of the cruise. They allowed the constant breaking of the ships rules. People were putting their towels on chaises to reserve and then walked off to return later. No reserving was to be allowed. We sailed into Roatan into a port that Carnival/Princess built and operated. Any money spent at this port goes into the coffers of Carnival/Princess. When they could not or would not sail out that evening due some breeze issues or so say they, we were forced to spend the night there, making us bypass Cozumel. Cozumel was to be the highlight of our trip. Upon my return home, I relayed this issue and told Princess that they consciously set this situation up to fail. This was NOT the first time this had happened. I made a point of telling them that tendering in was the resolve. I was told that tendering was not/is not an option due to some farce of a safety issue. The tendering would be far safer then the scenario of a squeezing a large ship into a bottle. My complaints were all listed in a letter to Princess upon my return home. I received a call over 4 weeks later from a young CSR who responded to my complaints in a rather well scripted manner. This scenario was the result of a well versed young lady prompted and practiced to feed me a line of Princess rhetoric. I truly did NOT expect this from Princess. I honestly thought that there would be some kind of restitution while not big, just something. I now have my travel agent working on trying to get this sorted out. Until and unless Princess does right by us, there will be no future cruises with Princess. I have sailed on Royal Caribbean and honestly.....they should have been the line that I was building credits with all along! Very Disappointing! Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.5 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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