34 Princess Crown Princess Cruise Reviews for Family Cruises to Mexican Riviera

I all ways wanted to go to a city in Mexico and I had heard that Encinada was a good city to visit I was not disappointed it was great. The shopping was good and the Fish tacos were the best I have ever eaten. The Crown Princess is a ... Read More
I all ways wanted to go to a city in Mexico and I had heard that Encinada was a good city to visit I was not disappointed it was great. The shopping was good and the Fish tacos were the best I have ever eaten. The Crown Princess is a beautiful ship and the food was really good. the staff was ready to serve our every need. We had a wonderful time and I have already booked a cruse to Alaska with Princess on the Emerald Princess in May. We liked the excursion to La Buffadora it was good and the shoppin ther was very good any thing that you wanted to buy. The entertainment on the ship was very good I loved the Princess theater. The balcony was a lot of fun I liked sitting there and enjoying a drink or eating. The view was excellent we watched the shore line and coming in to port. Read Less
Sail Date December 2016
Princess is our favorite cruise line because of the best organized activities onboard, but we've only been on Holland, P&O, Carnival, and Royal Caribbean. On this trip, we had Theo from Brazil as our Zumba instructor, he is the ... Read More
Princess is our favorite cruise line because of the best organized activities onboard, but we've only been on Holland, P&O, Carnival, and Royal Caribbean. On this trip, we had Theo from Brazil as our Zumba instructor, he is the greatest! I also love the line dancing instructor (her name escaped me), trivia pursuit, games and craft... Love, love, love the Piazza where one can people watch and get great little snacks. The specialty coffee bar is near by and they even have organic teas. The production shows are very good even though I've seen the same ones numerous times. The production shows runs for about 2 years before new ones are presented, but I still love them. We did not have the friendliest cabin steward but she did her job and was acceptable. Occasionally, a venue would be at the Explorer Lounge and finding a seat is difficult, maybe Club Fusion would be a better choice. Read Less
Sail Date November 2016
After many years of hosting Thanksgiving dinners at our home, we decided it was our year for a break. The 5 day cruise to Cabo San Lucas was the perfect option for us given that we live less than a half hour from the LA port where this ... Read More
After many years of hosting Thanksgiving dinners at our home, we decided it was our year for a break. The 5 day cruise to Cabo San Lucas was the perfect option for us given that we live less than a half hour from the LA port where this cruise originates. We are also fans of Princess having been on several cruises with them over the past 20+ years. Embarkation was very easy and we were able to park adjacent to the terminal at a relatively nominal fee. Overall, we very much enjoyed the cruise. Our cabin (mini-suite) was in an excellent location on Dolphin Deck and as usual, we found it clean, well-maintained and comfortable. We always select traditional dining (second seating) and continue to enjoy this option. We like getting to know our wait staff and table mates over the 5 days versus going to anytme dining or other options that are available. One thing we changed-up from prior cruises was to go to the sit-down, served breakfast in the dining room versus going to the Horizon Buffet. We very much enjoyed this change. It was more relaxing than carrying around a tray in the crowded buffet and in the end I think we ate less and enjoyed it more. We will continue this option on our next cruises. Compared to other Princess ships, the buffet area on the Crown was very small and crowded no matter when we attended. We really missed having a full service pizzeria onboard (Regal Princess). The pizzeria on Crown was adjacent to the pool and only served slices of good but very basic pizza- cheese, pepperoni and vegetarian. We enjoyed the Magician and Comedian onboard but other shows were just "ok". Our only real criticism of this cruise and other Princess cruises, in general, is the increased level of "selling" going on during the entire cruise. In the past, there used to be more activities onboard the ship that did not involve products or services being sold. Please bring back lectures on history, cooking demo, special interests and other things related to health and/or self-improvement that do not involve someone or some company selling products. Examples of these activities might include: classes on: learning more about your I-phone, how to play blackjack/poker, etc., History and Culture of the area you are visiting, coin and stamp collecting, health lectures done by a medical or health professional (M.D. R.D or RN, etc.) We were somewhat bored while at sea for lack of things to do that were interesting to us. We have talked to other long time Princess customers who also have the same feedback. Read Less
Sail Date November 2016
We took our whole family on a cruise to celebrate our 50th wedding anniversary! It was a short cruise for us but a couple people in our group were on their first cruise so we thought it would be perfect, and it was! We had great weather ... Read More
We took our whole family on a cruise to celebrate our 50th wedding anniversary! It was a short cruise for us but a couple people in our group were on their first cruise so we thought it would be perfect, and it was! We had great weather and tacos & enchiladas on Thanksgiving! We enjoyed the twice daily trivia. We got to play Bingo with our Grandaughters. The Magic show was the highlight of entertainment. The game shows in the lounges were fun to watch. We also enjoyed the karaoke nightly...with some very entertaining people. All in all, it was a memorable cruise and good memories to be shared by everyone. One note in regard to the buffet...they had the best pineapple we've ever had on a cruise. Everyone in our group agreed it was the best tasting pineapple they've ever had...and a great way to start your day...even the kids liked it and that's saying something! Read Less
Sail Date November 2016
This was the tale of two cruises. The good days were really good and the bad days were really bad. I have been so excited for this cruise but unfortunately we had a norovirus outbreak and I got it the second day of the cruise. Upon ... Read More
This was the tale of two cruises. The good days were really good and the bad days were really bad. I have been so excited for this cruise but unfortunately we had a norovirus outbreak and I got it the second day of the cruise. Upon boarding I completely sanitized my cabin with Lysol wipes and spray, but to no avail. I was quarantined in my cabin for two days, which was not necessary as there was no way I could have left the cabin had I wanted. The first day I threw up 26 times!!! I reported my case to the medical center at noon, but did not get a call back until 6:00 pm, with the nurse chastising me for reporting so late. Once I corrected her she backed down, but then referred to me as "you Americans". Once i was released from my cabin and could get around, day 3, I went to the pursers desk to inquire about some sort of refund or credit. I was given a card to call Corporate when I returned. I called and reported it and spoke with Iris, who would not give me a last name and told me that Princess would do nothing for me. When I asked for her supervisor she told me that she was the top, so I guess she does not have a boss, must be nice....And once I started feeling better we had 18' swells the last two days. The good - embarkation in Los Angeles was a breeze, as I am Elite we had priority boarding and walked right on the ship. We had mini-suite E730 which was wonderful, extend wrap around balcony. The cruise director, Adam Love, did an excellent job. He was funny, entertaining and very present at activities, etc. The entertainment was good as well, I especially liked Steve Moris (former Beach Boy) and comedian Oscar Carlos, very funny, but not dirty. I also enjoyed the art on this ship. I like the International Cafe but there were so many activities there I could not find a table to eat, and it was so noisy. That was a disappointment. Another disappointment was the food. I don't understand as how all of the menus are the same on the Princess fleet, how the food varies from ship to ship. The food was not good, even the pasta, which was surprising. This includes the buffet, the main dining room and even specialty dining, very disappointing. Although Princess has a dress code for the main dining room, it is not enforced. Men and women with t-shirts, jeans and ball caps, even on Formal Nights!! Ports - Did not get off in Puerta Vallarta due to the norovirus, which as very disappointing as that is my favorite port in Mexico. Mazatlan I can take or leave. Had a nice walk around and a meal in Cabo as I was starting to feel better by then. Very very disappointed in Princess and am considering switching lines. Read Less
Sail Date April 2016
Third time on Princess-many other cruises for us on Royal Carribean, Norwegian and Crystal. Pretty good food overall-afternoon tea definitely worth it though service could be improved-not attentive at beginning then rushing diners at end. ... Read More
Third time on Princess-many other cruises for us on Royal Carribean, Norwegian and Crystal. Pretty good food overall-afternoon tea definitely worth it though service could be improved-not attentive at beginning then rushing diners at end. Friendly overall ship service, smallish casino. 7 day Mexican trip allows absurdly small amount of time in port, especially Cabo which requires long lines for tenders. Anytime dining rules are silly, you must call a day ahead for a reservation, then find out only certain hours are available to make the call which must be early in the day, then try again to find all spots already booked on literally the 3rd day in a row you try for a reservation. So you wait for a table. Surprisingly good comedian. Painfully outdated large production shows-dressing fairly attractive young performers as if on 1960's lawrence welk show without being ironic with hokey faux romantic numbers. Lots of ill fitting polyester knits on stage. Not a cutting edge spiffy ship but overall an enjoyable cruise that provides pleasant moments. LA embarcation and disembarcation process much smoother than SF. Easy longterm parking right by ship. Read Less
Sail Date March 2016
This was our 18th cruise on Princess. This is the only time I have wrote a negative report. This ship needs some major help. They have three dining rooms and only one for anytime dining. Lines were bad. The staff seem to have no moral ... Read More
This was our 18th cruise on Princess. This is the only time I have wrote a negative report. This ship needs some major help. They have three dining rooms and only one for anytime dining. Lines were bad. The staff seem to have no moral whatsoever. I had never experienced this on Princess. Did not use the buffet very small area constant lines. You almost had to laugh at the people trying to navigate around it. In the daily newsletter half of activities were to sell something. Might as well not go to Cabo for the short time you are there. They really should offer more things for breakfast room service. Two decks do not go all the way thru you have to learn to navigate that. Other ships have updated the TV's with on demand movies. They had movies on tv but no guide you never knew what was on. Some good thing getting on and off went well. We thought the menu selection was very good and the food very good. Crown Grill we enjoyed. Tour in Matzatlan the Bird tour was excellent thanks to the tour guide Hugo. One of the most interesting and humorous people I have met. Spoke French,Japanese Dutch Spanish Russian fluently and was learning Korean. Burgers and pizza at the grill very good. As was the pub lunch. They showed a current movie in the theater daily. Read Less
Sail Date March 2016
Crown Princess 3/5/16 Mexican Riviera We decided it was time for a family vacation and we wanted to do something different. I did some research and we decide a cruise might be a great idea. We researched different cruise lines and ... Read More
Crown Princess 3/5/16 Mexican Riviera We decided it was time for a family vacation and we wanted to do something different. I did some research and we decide a cruise might be a great idea. We researched different cruise lines and itineraries and decided the Crown Princess Mexican Rivera Cruise would work for all our needs. I started the process on the Princess website. Then I got a call from a Princess Rep the next day telling me he would personally help us through the process. He helped us find two rooms right across from each other. We got everything figured out and he put it all on hold for a day while we made our final decision. I called him back the next day and moved forward with our family vacation. We flew into Long Beach and took an Uber to the pier. We arrived at the pier and there were plenty of porters to help with all the baggage. They were helpful. They made sure the luggage tags were correct and they took your bags into the building. Of course they are working for tips and I took care of him. He was then kind enough to walk us down to where we needed to enter. We walked in and waited in line behind maybe 5 groups. Maybe a 5 minute wait. We gave them our boarding passes and passports. They gave them back and gave us our key cards and sent us to the ship. No more than 20 mins from the car to being on the ship and having the first family picture taken. We were directed to our cabins and we checked them out. My wife did her typical wipe everything down thing with Clorox wipes (TV remote, door handles, drawers – everything), and we decided to explore the ship and get something to eat. The kids could not believe how big the ship was. It was their first cruise. It was my wife and mine’s 4th cruise, third on Princess. We showed them all over the ship and we checked out the kids clubs for them. They found the basketball court and that was their favorite place to hang out when they weren’t in a pool. After exploring we headed back to the cabins to get our life vests for the Muster drill. To our surprise our bags were already delivered. We unpacked pretty quickly while waiting for the muster drill. I have to say I have read a lot of bad reviews online. I take them for what they are worth. I have to say some people are crazy. I like to get what I pay for. I work hard, and for the few vacation days I can actually take a year, I want to enjoy myself. I am in the service business, and I expect good service when paying for a nicer vacation. I understand my expectations are very high and can’t always be met. I really can’t come up with one thing that was bad on this vacation that was Princess’s fault or any of their crew. The crew were always happy, accommodating, and entertaining. The food was perfectly fine. It’s not what it used to be but was perfectly fine. There were always choices so there was always something for everyone. If you don’t like something, just tell your waiter (nicely) and they will be happy to get you something else. The one thing that we missed was an abundance of servers by the pool. On past cruises, before tipping was included in the price, we rarely had to leave to go to a bar to get a drink. On this cruise, poolside servers came up to us about 3 times during the week; the rest we had to get ourselves. Not a big deal, but just one of those small differences. We never once had to wait to get a drink either at a bar or a server. They were always happy to help. We don’t typically eat in the buffet much but it was nice to see they made you sanitize your hands before entering the food lines. *Side note* - there are sanitizing units all over the ship. The burgers and hot dogs at the pool grill were always available and hit the spot. We had anytime dining and we waiting 15-20 minutes the first night. No big deal we were given a pager and we went to get a drink while we waited. Just like going to a restaurant without a reservation. TIP: We learned you can make reservations by just calling from your room that day. Then you could show up and walk right in. You’re welcome. We did eat at the steakhouse twice. The boys enjoyed huge steaks and the little one was turned onto lobster tail for the first time and fell in love. The next night was a formal night and we went to the dining room. They had lobster on the menu and he ordered it. He polished that off in about 3 minutes. The waiter came by and asked how everything was. My little one said “it was delicious, could I have another.” The waiter was shocked, then smiled and said, “Anything you would like, sir.” That’s my boy. Ok on to the entertainment and activities. There is something for everyone to do if you want to do something. If you don’t want to do anything you lay by a pool and sleep. You did have to follow the schedule to know where and when activities were happening. They don’t come looking for you. Announcements are difficult to hear on the pool decks. We saw most of the shows. The shows were well done. Don’t expect Broadway – seriously. This is cruise ship entertainment, and you need to walk into this realizing that these young performers haven’t hit it big yet. Some shows were better than others. The dancers were great. The comedian was funny but sort of annoying with his delivery and mannerism. The magician was amazing and very funny too. The cruise director’s crew were great too. They were always around getting people involved. Dan the cruise director wasn’t the most outgoing Cruise Director I have experienced. His jokes were canned and we really never saw him walking around the ship and interacting with people. But we have had some great ones in the past so it’s hard to live up to them. But there was always something to do so I have to give him and his team credit. We did book 2 shore excursions through Princess as my wife believes it is safer that way (she worries a lot). We booked a Pirate Ship Adventure in Puerto Vallarta and boy was it an adventure. I won’t go into that right now since that part has nothing to do with Princess. All I can say is you may want to rethink that excursion. BUT I will say that Princess DID resolve the problem to my satisfaction as soon as I returned home. We also booked a Swimming with Dolphins excursion in Cabo San Lucas. All I can say is Dolphins are amazing animals. A great family experience. I highly recommend it if you get a chance. As far as the Ship, it was in fine condition. If you are going to scour the ship looking for things that are wrong, then maybe you should be an inspector instead of a vacationer. I don’t understand people who complain about a piece of rust or flaking paint on the wall or corner of your balcony. The ship gets used every day in all kinds of weather with moisture around all the time. This stuff will happen. It really shouldn’t affect your trip. The ship was always being cleaned, from the pool decks being sprayed early every morning to staff wiping hand rails all the time. I read so many reviews talking about how they got sick because of the ship. It’s not the ship making you sick, people. It is all the other people on the ship that don’t have proper hygiene practices. Nothing has opened my eyes more than being stuck on a ship with 2000+ other people who don’t cover their mouths when they sneeze or cough, don’t wash their hands after using the restroom, and don’t take advantage of the dozens of Purell sanitizers all over the ship. My 9 and 13 year old children have better handwashing practices than many of the 40-somethings on the ship. IF everyone would do this the world would be a better place to travel. Let me touch on the tipping real quickly. I prepaid all our gratuities prior to our trip. I understand the crew doesn’t make a lot of money. I realize that they need the tips to help their families. I don’t see it as a problem, it’s just part of the cost of a cruise. They work hard and deserve it. I found over the years if you take care of people they will take care of you. We got on the ship we met our cabin steward, Marcos. He welcomed us, showed us around the rooms and showed us how to reach him if he wasn’t in the hall. I gave him a little something and I can say we never needed anything. He was on top of it. He got to know our schedule and worked around it. He would wait until we went to dinner (normally late) to freshen our room. He went above and beyond. One day we needed a couple extra towels in the afternoon. I saw Marcos and he said very apologetically he didn’t have any clean ones at the moment. I said whenever he gets some could he drop some off. He said of course and was going to go get some from the laundry. Less than 5 minutes later there was a knock on the door and it was Marcos with some towels. He borrowed some from one of the suite stewards (Suites get nicer towels and linens). So of course we took care of him before we left. He even let us keep our stuff in one of the rooms while we went to breakfast on debarkation day. Well, I probably rambled on too much. But I really think we had a great experience and wanted to share that. I have written good reviews when deserved and bad reviews when deserved. It’s much easier to write positive ones. It brings back the memories of the vacation like it was yesterday. The Crown Princess is a great ship. The Crew was fantastic. We can’t wait for our next cruise. Which will actually be this summer on the Royal Princess. Stay tuned for that review… Read Less
Sail Date March 2016
Princess is my favorite cruise lines. Crown Princess is NOT up to the high standards set by Princess. Nowhere is this more evident than in their 7 night cruise to the Mexican Riveria. Pay special attention to the actual time this ... Read More
Princess is my favorite cruise lines. Crown Princess is NOT up to the high standards set by Princess. Nowhere is this more evident than in their 7 night cruise to the Mexican Riveria. Pay special attention to the actual time this ship spends in port. In each of the three ports, the ship spends far less time in port than the other cruise lines doing the same cruise. This awkwardness is especially evident in Cabo San Lucas where the scheduled time is a mere five hours. The passengers spend even less actual time in port because all 3800 folks have to be tendered to shore. Expect to realistically spend 3 1/2 hours in Cabo San Lucas - not enough time to do anything outside of the downtown core. The Crown Princess is showing her age. The ship is badly in need of an over all refurbishment. The ship is also NOT designed for people with mobility problems. There are significant traffic flow problems in the over all design of this ship. Many of the areas on the outside areas of the ship can only be reached by climbing up stairs. Don't expect the normal "Princess Quality"of service on this Ship. With over 3800 passeners and a mere 1200 staff, the staff is really struggling to keep up. Morale on this particular ship appears to be very low. You need to also be aware that, compared to other Princess Ships, there are NO "quiet areas"....no areas inside the ship to sit and watch the ocean. Other ships have multipurpose areas which are bars at night and obseration lounges during the day. This ship has multiple large DARK lounges which sit vacant during the day. They are totally unappealing to the poin t of being scary. The "library" on this ship of 3800 passengers is a joke. There are only EIGHT seats. The collection looks like it has not been updated in over ten years. Caution: Do NOT do any shore excursions which require a trip far from the ship. There is simply NOT enough time to get from the ship to the Colonial Villages in the mountains. Princess also deserves a "pants on fire" for thenaccuracy of the descriptio s for the shore excursions they offer. They need to sig ificantly update their Shore Excursions descriptions for this cruise - some of them are over EIGHT YEARS out of date. They bear little relationship to the current experience you will have. I also strongly encourage all passengers to NOT purchase your shore excursions on line. There were problems with all THREE of the shore excursions I booked at home before the cruise. The on ship Shore Excursions Office might as well not be there - for all the "help" they provide. I had booked a shore excursion for my time in Cabo San Lucas. The Shore Excursion office on the Ship sent me tickets for the WRONG excursion. When I went down to talk to them, after standing in a long long line....I was told that I HAD to pay for the tickets. This is not "rocket science" if you have not ordered a specific tour...you should not be forced to pay for it. I strongly suggest purchasing your Shore Excursions directly from the local tour companies. These are the exact same companies the ship uses for its tours - the only difference is that you will save 40 to 50 percent for your tours. And, if there is a problem, these Tour Companies are actually willing to respond to your concerns. Read Less
Sail Date February 2016
Caribe Level 10, cabin C404. This is an inside cabin which only has an adjoining room on one side. It is close to the laundry and elevators yet a quiet location. The room was very clean but as expected not very big. Your only place to ... Read More
Caribe Level 10, cabin C404. This is an inside cabin which only has an adjoining room on one side. It is close to the laundry and elevators yet a quiet location. The room was very clean but as expected not very big. Your only place to sit was either the bed or one chair at the vanity. It really wasn't a problem since whenever we were awake we were out of the room. The bed and bedding was comfortable and the room does have a refrigerator which is great for keeping ice and water chilled. We did arrange to have coffee delivered every morning along with some pastries so we didn't have to hurry out for breakfast. This was our first time on a Princess Cruise and we had a wonderful time. Getting on and off the ship was a breeze. We really enjoyed reading the Princess Patter (newsletter) every night to plan out the next day's onboard activities. There were tons of things to do everyday and we certainly enjoyed the shows in the theater, but one of our favorites was watching Karoke.....it's always a blast. The Crown Princess definitely needs to upgrade the quality of the food in the buffet. It's hard to put together a decent meal in there. The buffet is a time and convenience choice of eateries on the ship and is a busy, busy place. I would think Princess would be concerned about reviews and ratings and make a huge effort to serve good tasting and appetizing meals. Another main concern for me is the lack of public restrooms around the ship. The worst offense is at the Terrace Pool at the back of the ship. To get to a restroom you have to go up and thru the buffet to find a small bathroom that also serves the buffet. But even with the few negativities I would still travel on Princess again if the price and destination works. Read Less
Sail Date February 2016
First of all, we stayed at the Best Western Plus San Pedro on the Friday night before our cruise, and it was an excellent choice for comfort and convenience. I have reviewed the hotel over at tripadvisor.com if you are interested in more. ... Read More
First of all, we stayed at the Best Western Plus San Pedro on the Friday night before our cruise, and it was an excellent choice for comfort and convenience. I have reviewed the hotel over at tripadvisor.com if you are interested in more. And as an aside, we took Lyft from the airport to the hotel, and paid WAY less than our friends who took Uber. The hotel shuttle transported us to the port on Saturday, and the check-in was done quickly and efficiently. We had a balcony stateroom on the Caribe level, and this is the first cruise where we have been that far back on the ship. We didn't mind the extra walking to get to the stateroom, but we definitely felt more vibration than when we have been mid-ship or closer to the front of the ship. It wasn't horrible, but I would try to avoid being back that far in the future. The stateroom was adequate, and our room was taken care of beyond our expectations by Maria. We decided to try anytime dining as we haven't ever done that before. It worked out well, and it was nice to not be tied into someone else's timetable. We had minimal waits for a table. We only attended one of the formal nights, and it was very much spoiled by a screaming toddler at the next table. We ate at the Crown Grill the last night to celebrate my husband's birthday, and the food and service were excellent. The entertainment on board was good, and we attended several of the shows. This was an unusual cruise in that you spend the first two full days at sea, which we really didn't like. For the first stop at Puerto Vallarta we took an excursion to the Marietta Islands, booked through Princess, and it was our all-time favorite excursion due to the employees on the boat, seeing the island, and the snorkeling. At the second stop in Mazatlan we decided to do our own thing. We took a taxi to the area where you can hike up to the lighthouse, and then found another taxi to take us to see the Cathedral in old town. The third and final stop in Cabo San Lucas requires you to tender on and off the ship. It is too bad that this stop has the shortest port time, because it somewhat limits what you can do. We took the Zodiac excursion through Princess to see the rock formations and then snore. It was a good choice. Disembarkation at the end of the cruise was easy and painless. The bottom line is that while I enjoyed the cruise, having been to the Eastern and Western Caribbean, the Mexican Riviera doesn't come close in terms of the things you can see and do in the other two locations. Couple that with the fact that you only make three stops, this is not a cruise that I would repeat. Read Less
Sail Date February 2016
My parents treated me to my 1st ever cruise...a 7 day Mexican Riveria cruise from L.A. We had a mini-suite (Dolphin Deck - deck 9, and mid-ship) so it was a great location for a cabin. I was so not sure of what to expect, I expected to ... Read More
My parents treated me to my 1st ever cruise...a 7 day Mexican Riveria cruise from L.A. We had a mini-suite (Dolphin Deck - deck 9, and mid-ship) so it was a great location for a cabin. I was so not sure of what to expect, I expected to feel the motion of the ship way more than I did. Anyway, the ship was really nice, the cabin was great, big enough for 3 people, but would have been better for just 2, but anyway, the ship was nice, the food was amazing and the crew was friendly, attentive, helpful and always eager to please. Here are the negatives, at least for me: first, we went on Presidents Day weekend, AND it was also Valentines Day, so as a single, it was all families and couples - so BOO to that, nothing for a single girl to do. Second, the first 2.5 days we were at sea, that was brutal, there was nothing fun to do in the way of things I like, like there was no pool table, bowling alley, karoke bar, not even a big slide for the pool. What there was however, was a art auction (snooze), movies under the starts (played almost ALL kids movies), bingo, line dancing, knitting group meet up, etc, all stuff for old people (and I am 47), but c'mon. The casino was the only saving grace, but they allowed people to SMOKE in there ! Ew - really ? The shows were not really interesting enough to even go see, except the comedian, but he was only on for like 40 minutes. Overall, the boat was nice, the crew was great, our cabin was pretty big, but if you are a single person, this is probably not the cruise line for you. I will most likely not cruise again, or maybe go with friends and not for 7 days. ***Side Note*** for those of you who do not know, cruise ship employees work about 91 hours a WEEK! I have a friend who is a Cruise Ship Director and that is what she has told me, so if you go - please try to remember that and treat them nicely. Read Less
Sail Date February 2016
Awesome pizza!! Great pools! The two main pools are deep with absolutely no shallow end, so bring a puddle jumper for your toddler or she will be stuck using hot tubs when you want to hang out together in the main pool area. Must ... Read More
Awesome pizza!! Great pools! The two main pools are deep with absolutely no shallow end, so bring a puddle jumper for your toddler or she will be stuck using hot tubs when you want to hang out together in the main pool area. Must bring puddle jumper for the potty-trained but not-independent swimmers! The kiddie pool is way in the back. There is a very small mid-depth family pool in the back near the kiddie pool and teens hot tub. Buffet wasn't as tasty as our carnival cruise, but that's okay. Nice staterooms. The bathroom was sparkly and odor-free compared to Carnival Imagination. We liked E423 just fine (for the upper bunk), but E419 was better and E417 was best for the clear view. The Botticelli Main dining room was nice (all except for one night). I just wish I had gotten the chocolate souffle the first night since it was not offered the other nights!! (They changed the dessert menu after the first night, so even though the first menu said the souffle would be served nightly, that wasn't the case on the dessert menu used for nights 2-4.) Get the souffle on the night it's offered, no matter how full you are. (My sister gave me a bite of hers. Mmmm.) We had the 8 pm dinner seating, and it worked out for our kids (age 3, 7, and 9), though they were falling asleep at dinner by the last two nights. Given a choice, we would opt for the earlier seating next time. The love boat brownie thing wasn't near as good as Carnival's molten lava cake. That brownie was more like eating a big lump of too-rich ganache. My daughter loved the NY Cheesecake with strawberries and ate it nightly, along with spaghetti and meatballs and chocolate milk. I didn't care for how the childcare functioned on port days. They normally have separate facilities for ages 3&7 vs ages 9, but on the port days they combine all the kids into the small pelicans room in the morning then switch them to the 9-year-olds playroom in the afternoon. It's great that my kids could be together that afternoon, but it was a surprise to us that my little one wouldn't get to use the coloring stuff and would need to watch a little scarier of a movie that night. Good thing she was so tired she didn't put up a fuss. Just good to know! Read Less
Sail Date February 2016
This was our 8th cruise, and our first on Princess. We chose the cruise for the itinerary, as well as a desire to try Princess out. Our previous 4 cruises have been on Celebrity. We're going back to Celebrty. We found the ... Read More
This was our 8th cruise, and our first on Princess. We chose the cruise for the itinerary, as well as a desire to try Princess out. Our previous 4 cruises have been on Celebrity. We're going back to Celebrty. We found the service to be subpar - mostly because the workers were stretched way too thin. We encountered several employees with really bad attitides in both the International cafe and the 7th floor martini bar - the bartender who gave us attitude when we ordered coffee - she curtly informed us that coffee is to be ordered in the 5th floor international cafe - even though she had a huge espresso machine behind the bar. I think the rude service was due to the employees just being tired, and stretched too thin. That is more the fault of management in my opinion. We got no beach towels with our balcony room, even though instructions on what to do with our beach towels was included in our daily program - a daily reminder of penny-pinching by Princess. Food at the Crown Grill was great. All other food venues (we tried them all) was mediorcre at best. Most things on the room setvice menu come at additional cost. If you want a pizza in your room from the pizza restaurant, the pizza is supposedly free, but they charge a $3 delivery fee (and no, you can't just pick it up yourself - not allowed). Pizza in the restaurant was quite good though, as was the service. Service in the wine bar Vines was great, even though the poor guy working there was running his fanny off most times. The "santuary" comes at a cost of $20 per half-day. It's an area that is just a cordoned off section of common area - more nickle and diming. We refused to pay for it. Food was the most mediorcre we've ever experienced on a cruise line - no doubt the result of a tight budget being placed on the chef. The layout of the ship is terrible - elevators that don't go to all floors, and elevator banks with no stairs nearby. I hope whoever designed this ship changed jobs. There was more rust than I've seen on any ship. And our cabin balcony B744 had lots of rust around the entire balcony - really ugly and clearly indicative of a penny-pinching company. Princess is owned now by Carnival corp - and it shows. This was the last cruise we'll take on any cruise line owned by Carnival. Read Less
Sail Date December 2015
I was on the Crown Princess for Christmas and celebrated it with my family on board. For our itinerary, we visited Cabo San Lucas, Puerto Vallarta, Mazatlan, and Manzanillo. My family of 4 stayed in two connecting premium balconies, which ... Read More
I was on the Crown Princess for Christmas and celebrated it with my family on board. For our itinerary, we visited Cabo San Lucas, Puerto Vallarta, Mazatlan, and Manzanillo. My family of 4 stayed in two connecting premium balconies, which were fantastic and definitely worth it. This was my first time on the Crown but my 17th cruise overall. It has also been almost 10 years since I've cruised during Christmas and I was definitely unprepared for the 3,500 passengers that were onboard, 600 of which were kids. There were many holiday activities that were offered onboard which made the experience so much more enjoyable. Many of the activities, such as cookie decorating, visiting Santa Claus, building gingerbread houses, etc. were designed for small children and didn't allow any adult participation. The production shows were great, especially the all new Stephen Schwartz show "Magic To Do" which was fantastic and such a great and refreshing show for cruisers that have seen Princess's old production shows one too many times. My family and I have been to Mexico over a dozen times so we are familiar with the ports and thus, not interested in doing many excursions. Our first visit was Cabo San Lucas, which was of course is a tendered port. The weather was great for shopping and walking which is what we ended up doing. At Puerto Vallarta my family and I did the Los Veranos Canopy Tour which was absolutely fantastic, highly recommend it! Mazatlan had great dining, I especially love La Puntilla, which is a cheap beach side Mexican seafood restaurant that is within walking distance to the cruise terminal. We also made a stop at the Golden Zone to do some cheap shopping. We arrived in Manzanillo on Christmas Eve and it reached mid 90's by noon. It was hot and there wasn't a lot to do unless you were willing to drive an hour to their resort city. I did some local shopping and returned to the ship three hours after I got off. Manzanillo in my opinion was a wasted port stop. The service onboard the Crown was definitely below par, which I believe was influenced by the overwhelming number of people that were onboard. There were often long lines to the bathrooms, International Cafe, elevators, coffee/tea bar, etc. I had anytime dining and we ate in the dining rooms every night except one. It was obvious, just from a quick observation, that the waiters were under staffed. Each team had way more passengers than normal which made for incredibly slow and mediocre service. One night my family and I got our appetizers before we even got napkins, water, or utensils on our table. We constantly waited over 30 minutes just to get any bread or our orders in. However, our room attendant was excellent and very outgoing and social. The staff on board was mixed. Some staff members like the cruise director were great, while others came off a bit cold. I've never had any problems or complaints about the staff, however; on this cruise I was completely thrown off by how some of them were treating the passengers. There was one staff member who I found to be rude and arrogant towards passengers, on two separate occasions. Disembarkation and embarkation was easy and went smoothly. Overall, this cruise was still a lot of fun. The activities are fantastic and great for families. The new production shows are a must see. The crew were still great, but beware of some of the staff members. The food was average on this ship, nothing special. Read Less
Sail Date December 2015
the ship itself is very nice, i liked the ports, the excursions, the coffee card, the soda package, the production shows are good, other performers were good, getting on and off was no problem, the buffet served our needs,our inside cabin ... Read More
the ship itself is very nice, i liked the ports, the excursions, the coffee card, the soda package, the production shows are good, other performers were good, getting on and off was no problem, the buffet served our needs,our inside cabin was fine, decent size, the gym was good the big negative factor is the quality of the food in the dining room. we had late seating in the boticelli dining room. my wife eats healthy , she ordered the chicken breast which we figured would be a nce healthy grilled dish. when it came out, there was a small bone attached so right away i knew there was an issue. the chicken tasted like it was boiled, it actually had no taste. there were exactly 4 pieces of vegetables on it even though my wife asked for all vegetables. we asked for the head waiter who eventually obtained a larger dish of vegetables and every night thereafter, we had as many vegetables as we could eat courtesy of the head waiter, Miro who was very nice. my wife decided to try the fish dishes which were generally of poor quality. i am a meat and potatoes person so my meals were better but not wow better. one other item irked me, i checked my table the first day and saw we were sitting with a family of 4, 2 of which were children. my wife and i are in our 60s and really dont understand why they would do this. i told the maitre"d we wanted to sit with only adults which by the time we arrived for our seating, he had arranged but if i hadnt checked in the afternoon, who knows where we would be sitting this was my 5th princess cruise, some had good dishes for dinner, others havent it. princess needs to upgrade their food quality and have it consistent across all its ships. Read Less
Sail Date December 2015
We drove from Utah and stayed at a hilton near Ontario, then spent the day crossing LA and seeing some sights. We then stayed at Hilton Long Beach, using the stay, park and sail. The hotel was great, but they didn't provide a free ... Read More
We drove from Utah and stayed at a hilton near Ontario, then spent the day crossing LA and seeing some sights. We then stayed at Hilton Long Beach, using the stay, park and sail. The hotel was great, but they didn't provide a free shuttle to Princess Pier 93! I didn't know that when I booked, and didn't see that point in any of the literature. We did talk them into a trip over, but had to take a taxi on our return trip. Overall, we loved the ship. It seemed more classy, with wood trim in several of the bars, etc. It didn't have that cheap vegas feel like other ships have. We loved the ports, with the caveat of Cabo. It took 2 hours to get off the boat, leaving us with about 3 hours to wander. If we were to go again, we would stay on the boat at cabo. We loved Las Caletas shore excursion at Puerto Vallerta. Perfect relaxing day. Manzinio was the first time Princess went there, and it is an interesting port. We went on a shore excursion to Camilo, and the tour guide said that 16 cruise ships come a year, and later learned this was the first for Princess. It is an industrial port, with very little tourist attractions within walking distance. The Camilo tour was excellent, giving us a peek at the local culture without all the pushy vendors and tourist traps. The cabin was great, we had D219 mini suite. It was wonderful. We had 3 in this cabin, and it didn't feel crowded at all to us. We loved the balcony. My wife is very hard of hearing, relying on hearing aids. The theater has a listentech system. It is headphones, as well as a neck loop. My wife used the loop, activated her T coils, and could hear EVERY WORD. We spoke with the sound guy in the theater, and he was kind of quizzical at first, but then reached up on the top shelf, dusted off a case, and found it for us. We picked the neck loop up about 10 minutes before the show, and it worked great. Listentech is the same system we use at our church. It was truly amazing. We also requested the door knocker, and amplified phone, as well as a flashing smoke detector. Mixed results there, as I was with her 99.5% of the time, and I have no hearing loss, unless dishes need to be done. Hopefully that helps. I saw quite a few hearing aids, but as far as I know we were the only ones requesting the device. My advice would be request it, even if you don't have the success that we did, so the cruise line knows there is a need. listentech.com As for the theater, the band was super, however the vocalists were not. I am not sure if they couldn't hear the music or what, but they were routinely flat. I have been to better high school performances vocally. The house band Fusion was awesome! How they know that many cover songs and do them well is beyond me. The piano entertainer at Crooners was great as well. His wife played the violin a couple nights. What a relaxing space. We had scheduled dining. This seems to be where the cruise fell short for me. We are laid back, fairly compliant people. This shouldn't put us on the back burner for service. The waiter was working a high needs table that requested a lot of extras. No fault to the waiter, but service was routinely slow. Most people were leaving when we were getting our main course. The bar staff around the pool deck, crooners, and other places seem to have mastered the "look busy but do nothing" move. It took many minutes to get service from them. I started going straight to the bar to get drinks and take them back to my seat. We did self disembarkation, and it was super smooth. Aside from the mixup with Hilton Long Beach, and the long dining times it was a great cruise. Read Less
Sail Date December 2015
After cruising with Celebrity for many cruises this was a let down in both food and ship layout and upkeep. It took over an hour for check-in but debarkation went smoothly. The ship needs some TLC as it is getting older. Crew were friendly ... Read More
After cruising with Celebrity for many cruises this was a let down in both food and ship layout and upkeep. It took over an hour for check-in but debarkation went smoothly. The ship needs some TLC as it is getting older. Crew were friendly and helpful. We needed a mini suite to accommodate a third person comfortably as a regular balcony cabin would never be large enough. We drove over from Phoenix the day before and stayed at the Best Western World Port in Wilmington a $20.00 cab ride to the ship. They allow you to park for the duration of the cruise no charge. We were advised to arrive early as our cabins and deck would be first. That turned out to be false and we waited close to an hour after checking in. Once on board the buffet was packed with long lines as expected, but the layout of the buffet does not allow any quick selections. The cabin was suitable and we had a good attendant. Once the sofa couch was opened we couldn't get access to the balcony with the table and chair between the bed and the balcony door. Casino offered me a shirt at the end of the cruise but only had a XL or smaller to offer. Seems like being in the cruise industry they have come across a few people who might wear a larger size. I must say it turned out to be a very expensive shirt that I could not wear. A future cruise with Princess will have to be on a newer ship for us. Read Less
Sail Date December 2015
The Crown Princess is a nice ship with a great crew. The ship is beginning to show some age. Its not as ornate as the ships you'll find in Royal Carib or Celebrity, but its a good step above Carnival. The food in the main dining ... Read More
The Crown Princess is a nice ship with a great crew. The ship is beginning to show some age. Its not as ornate as the ships you'll find in Royal Carib or Celebrity, but its a good step above Carnival. The food in the main dining rooms was excellent, and Sabatinni's dining room (cover charge) was wonderful. The buffet is drab, and way too small. On day-one and at popular hours, you might have to wait in a long line to get your meal. Meals in the dining rooms are better and more varied. In the dining room, we always had excellent service. Our veranda cabin was small, but adequate. On deck 10, Our cabin steward never learned our names (a first, on most cruise ships, the stewards usually start calling us by name immediately). The carpet wasn't very clean and a wine cork from a prior guest stayed on the floor in a corner throughout the week. However, the linens were clean, the pillows comfy, and the bed was very comfortable. The ship has the usual mix of bingo, art aucitons, music, nonsense games, and shops. Ship-board activities are the norm. Shows in the theater were ok. We missed one show (a magic/musical) becuase the theater ran out of seating space. Other members of our group (we had about 40 in our group) enjoyed the show. We felt safe in all of the Mexlcan ports. There's not enough time in Cabo because the ship left at 2 pm (tendered). The ship's time did not match the local time in each port, which doesn't make sense. The ship should adjust its clock to local time, which would make it much easier for everyone to know what time no matter if they are on or off the ship. Both embarking and disembarking were very well organized and fast. Best part of the cruise: we chartered a catamaran for our group & had a great time snorkeling, playing volley ball, and cruising the bay. Food in main dining room, Sabatinies, and dining room staff. Worst part of the cruise: sea-days with trivial activities. Some of the exercise equipment in the gym was broken or working improperly (needs replacement), ship's clock that doesn't match local time. Read Less
Sail Date December 2015
Never ever purchase pictures from your princess cruise. the pools were freezing cold, the food was below average, the service was wal-mart grade. They attracted us because of the price, however they gouge you when you are on the ship. ... Read More
Never ever purchase pictures from your princess cruise. the pools were freezing cold, the food was below average, the service was wal-mart grade. They attracted us because of the price, however they gouge you when you are on the ship. there is no value in this cruise line. there bread and butter is the mexican riv, cabo, vallarta, and mazatlan. i have been to the same destinations on royal caribbean. They sent 1'2 the time at the ports than royal did. They overcharge and deliver very little. My brother in law went on a cruise with royal caribbean and purchased over 300 photos print and digital for $300.00. i was stupid enough to purchase 10 digital photos for $350.00 and when i got home and tried to upload them they were all corrupted. i have asked their customer service team to address the issue and they have failed. Do not sail with princess. Whatever savings you think you are getting isn't worth it. P.s. The food; we had a night were nothing that was served us was any good, it was low grade dog food, we had to go to the pool deck to eat a pizza. Never again. They are the wal-mart of cruising. i was so excited having only been on a royal caribbean ship to try another line for comparison. the initial price for our family of four was about $900 less than royal. this was attractive. So i booked it. i wish i hadn't i would have been better off waiting another year and saving for royal caribbean. I nearly spent that amount while on the ship. in comparison, with tips my last cruise on royal was almost the same but much better quality. Read Less
Sail Date December 2015
We sailed on the Crown Princess a few years back and really enjoyed this ship. This time around, although there were some exceptions, we felt the ship has been downgraded from a plush ship to a mediocre ship. The staff ws friendly, but ... Read More
We sailed on the Crown Princess a few years back and really enjoyed this ship. This time around, although there were some exceptions, we felt the ship has been downgraded from a plush ship to a mediocre ship. The staff ws friendly, but we didn't feel very wanted. We have cruised 10 times with Princess and with the exception of one other time, we have always felt we were welcomed on board. We were in the owner's suite and Princess has a long way to go to even get close to how people in a suite should be treated. We have cruised on Royal Caribbean and Celebrity in Suites. They know how to treat Suite Guests. I'm afraid that Princess will not be seeing us on their ships unless they have a really good deal and we feel we can live with the "Carnival Treatment" on Princess. We stayed at the Hyatt in Long Beach and it was a great location because there is a lot of restaurants around there and activities. It is very near the Queen Mary. My husband and I have cruised over 30 times since 1988 and have been on several cruise lines. Celebrity is our favorite but Royal Caribbean and Princess have been the lines we have most cruised on. We traveled to the Port on Delta Airlines and had a nice trip. Embarcation procedures were outstanding as well as disembarkation procedures. We took one shore excursion in Cabo San Lucas. We went to see the Hotel California. It was an okay trip. Food was good and the actual trip is pretty boring because there is not much between the port and the town we went to. Dining on Princess has been very good. The Italian Specialty Restaurant, Sabatini's was great. The Head Waiter went above and beyond his duty to see we were pleased along with his very effecient staff. Our Room Steward was fabulous. Our room was always cleaned and our every wish was seen. One other negative comment is that we know this was a cruise to the Mexican Reviera but we heard way too much Mexican music. It would have been nice to hear other types of music during the week. Overall, it was a very nice cruise and we got a great deal on the room but again, feel that Princess has let her standards down. Read Less
Sail Date November 2015
Not only were there multiple unsatisfactory experiences on the ship, others and we found complaining to shipboard staff and cruise line management on board were ineffective; although contact with Princess home office was achieved, it sadly ... Read More
Not only were there multiple unsatisfactory experiences on the ship, others and we found complaining to shipboard staff and cruise line management on board were ineffective; although contact with Princess home office was achieved, it sadly was met with disappointment (if you complain, don't be surprised if they think you are doing so to obtain a "credit" rather than appreciate the challenges you experienced as you should expect from a customer friendly business). The best description we heard from several other guests (some of whom had never been on a cruise before) while waiting in lines, standing at elevators, while dining or in other venues was "shameful." Unfortunately, the major deficiencies in the Crown Princess included the often long lines, limited seating, as well as a limited variety and selection of food in the buffet (for example, do not expect a large section to choose from, such as Mexican, Asian, America and Italian, as well as salads and desserts, etc.). Also,there were very limited locations on the ship for a variety of food and snacks you desire during the cruise (before and after eating in the dining room, buffet or extra price restaurants). If you have not cruised before, you might be happy, but there also was a limited variety of food for those who are weight conscious, on diets and/or diabetic. If you ask for lemon with your water or tea, make sure you say it very slowly and repeat it because you might get lemonade instead. And, don't expect to easily find someone in your group or family if you leave your table or want to meet them - because the buffet seating sections are unmarked. Notably, Princess Crown has a "WiFi app" for free text on your smart phone but only to reach another guest who also has a smart phone. Unfortunately, Princess forgot to create a "beep" so do not expect a response since the caller or the person being called would not otherwise know there is a text message waiting to be read. Many guests we met on the cruise complained about inadequate signage in the stateroom halls and corridors to determine whether you were on the port side, aft, front, etc. Even several of the staff (who had challenges communicating in English) gave the wrong directions. Crown Princess was still using the old type of directory sign that does not allow one to quickly identify and select a destination and be automatically provided with directions to reach the desired location. Elevators were not timed and particularly with no chairs or benches available. waiting became quite frustrating; elevators were often filled so we had to again wait for another elevator or be tired standing any longer so we had to climb up several floors (walking down was less problematic but at times inconvenient). Although balcony cabins are small, they are still pricey, and evidently the time for updating has been ignored since our bed and pillows were really uncomfortable to sleep (heard that complaint as well from others). The Crown Princess has the smaller desk size 32" TV for their balcony rooms, yet placed for the wall or on a shelf. TV has very limited stations being aired. Try and be extra alert for messages as soon as you hear anything since we were unable to hear announcements inside our cabin. Sanitary dispensers were not available at the top and bottom of stairwells when guests obviously have to use the hand rails going up and down the steps. Although we noted a sanitary dispenser and towels were available in the gym, there were no visible staff on duty actively wiping down (at the very least) the handles and seats of equipment from excessive sweat after being used by previous guests. Entertainment was somewhat varied and gets a satisfactory rating, but at times it was difficult to get a good seat unless we came 30- 45 minutes early. Disembarkation was not well organized and really inefficient; the elevators were very crowded with those taking luggage on their own. In addition, if customs gets backed up, expect to sit in an area with possibly limited seating and even as long as 60 to 90 minutes, without any drinks and snacks. Sadly, this was a bigger disappointment to us than words could describe Read Less
Sail Date November 2015
Background My wife and I are in our mid 30s and have two young children both under 3. We are avid cruisers and typically cruise on longer voyages ( 7+ days). We live in the los Angeles area and this cruise was a given as we have flying ... Read More
Background My wife and I are in our mid 30s and have two young children both under 3. We are avid cruisers and typically cruise on longer voyages ( 7+ days). We live in the los Angeles area and this cruise was a given as we have flying with our young kids. We booked a mini suite that fit two pack n plays.. People on the ship- Like most other longer voyages the average age on this boat had to be around 77; it would be around 80 ,but my kids brought the average down a couple years.. Typically, I love to cruise with seniors as they are awesome to travel with, go to sleep early and leave us the boat, and love kids. I think due to the size of the boat, embarkation in Los Angeles, and the poor elevator access these seniors seemed like they agitated with everything... Most people were still very nice, but everyone seemed more agitated. Ship- Massive, largest one we've ever been on.. longer voyages are usually smaller ships. clean ship and beautiful , Elevators are a disaster.. waited twice over 30 minutes to get on an elevator as we had two strollers and could not use stairs. Cabin- clean and minimal outside noise (my kids were creating all the noise), laid out well.. balcony was nice too. we removed some furniture to fit two pack n plays comfortably. Service- This is where this cruise was different than others. Service was a massive step down from our previous HAL, Celebrity and even other princess cruises... On the Lido deck, it seemed that the workers just did not want to be there. Service was poor, drinks were not refilled, and the place seemed understaffed .. Dining room service was great, so was our room steward. Considering sitting through a full (2 hour) dinner service with two young kids is complicated we often opted for the buffet where we can be a little louder. Dinning- Lido deck buffet food was not very good.. breakfast is the same every single day and really the offerings are lackluster. Lunch was mediocre at best, and dinner was okay on some days, and bad on others. Dining room food was okay, but really not great. No memorable dishes at all.. Opted not to try specialty dining as it would not be ideal with kids that are young. Probably worst overall food quality of all my previous cruises. Ports- Laredo, mexico- gorgeous all others are ok.. Puerto Vallarta-modern and ok, La PAZ small and ok. Cabo- modern and ok Overall- I realized I dont like large ships.. If the food was better, I would change my overall view of the cruise Read Less
Sail Date September 2015
Went on the 10-day cruise from Los Angeles to the Mexican Riviera on the Crown Princess. First, I read all of the reviews. Ranged from GREAT to POOR. As usual, the reality is somewhere in between. Embarkation: TERRIBLE ! Princess is ... Read More
Went on the 10-day cruise from Los Angeles to the Mexican Riviera on the Crown Princess. First, I read all of the reviews. Ranged from GREAT to POOR. As usual, the reality is somewhere in between. Embarkation: TERRIBLE ! Princess is supposed to have good embarkation, but we waited in line in the hot sun for over an hour moving slower than a Disneyland attraction line. The Princess staff who were supposed to be there to help passengers find their way were horrible. They were standing, talking to a few passengers, talking amongst themselves, and occasionally letting someone with a sob story cut the line. There was no information being given by them about why we were standing there sweating, and they had no supervision (or if they did were ignoring it). Ship: Once we got on the ship, things were much better. For the most part, the ship was well maintained, staff were all friendly and helpful, and the décor was quite nice, as to be expected. The Good: Cabins were quite good, cabin attendants were excellent, and there was plenty to do both while sailing and while in port. Excursions were also done well, properly organized, although a little on the expensive side. Crown Grill (steak) and Sabatini's (Italian) were both quite good, almost excellent. Service, food, and value were all in the high range. Also good were the main dinning room attendants. Debarkation was smooth, uneventful, and well organized. The Average: The Horizon buffet was very average in everything, from selection, to temperature (both of the food and in the dinning rooms) and varied significantly. Plenty of food, but the same thing every morning and afternoon. Dinner did vary a little. Buffet attendants also varied from quite good to indifferent in dealing with passengers. The main dinning room also suffered from an average menu. Most food was acceptable, but uninspired. The Poor: As I said earlier, embarkation was poor. Also poor was 3,200 people on a ship with very few elevators. That's about all I can say that was really bad. Overall, a pretty good trip, the ship's personnel did their best to accommodate our requests, and our party had a good time. However, this is the last time I travel with 3,000+ people. Will go on smaller ships in the future. Read Less
Sail Date September 2015
We flew into Orange County Airport, which worked out very well- nice airport, and a 40 minute drive to the port, much less traffic than from LAX. We booked a private shuttle with Prime Time Shuttle and had very good experiences both to ... Read More
We flew into Orange County Airport, which worked out very well- nice airport, and a 40 minute drive to the port, much less traffic than from LAX. We booked a private shuttle with Prime Time Shuttle and had very good experiences both to and from the port. This was a spring break trip for the family, usually we do not cruise with kids. If you were not on spring break, you would have hated this trip, the boat was PACKED with families. I had one worker from the Kid's Club tell me they had 700 registered kids on board this week, from the three kids clubs. WOW. Made for a very crowded pool. Embarkation was very smooth and quick. Many hosts to direct you to one of the many open windows for check in, and got you right on the ship. The family had a very nice time and was a great break from reality which is what we all needed. Our main goal was R&R. Have not traveled this itinerary before, though we are frequent cruisers. All the ports were enjoyable, however there is not one that we feel is absolutely necessary to go back to. We did our own excursions, did not book through the ship. We had two cabins on the Aloha deck, which was a great location for the pools, but a long way from the dining rooms- we make it a rule to never take the elevator. Having been on the Crown before, and also on the Ruby, we found the boat in the beginning stages of needing repair. Cracked tiles, scratched toilet seats, spots on the walls, worn carpet, worn towels, darkened china. Even the information binders in the rooms were falling apart. The atrium is still impressive. Though the condition was noticed, it did not impact the enjoyment of our cruise. We found the entertainment on board above what we have found on recent Princess ships. A juggler in the atrium three evenings was entertaining for all the families on board. The "Blame it on the Boogie" disco show by the Princess performers was high energy and entertaining, many recognizable songs makes it fun. A comedian on the last night was OK. The magic act on the second night was good. The mariachi band that played often was good and festive for the cruise. We also enjoyed the banners hung in the atrium once we hit the Mexican border- again adding to the festive atmosphere. Now get some Mexican food in the dining room, and you'll be all set! My kids had intentions of using the Kid's Clubs, but finally gave up after the first couple days of it being crowded, boring, or the "fun" activities taking place too late. My teen went up one time for a scheduled activity to be told that they were currently closed because the previous activity was still going on. After going back twice to closed doors, that was the last time she attempted to participate. Fortunately, they get along, are happy entertaining themselves and hanging out by the pool. The older one made a few friends that she ran into on the ship frequently anyway. On previous Princess cruises, we have had pool towels in our staterooms. Not so on this cruise. All towels were in common bins on the pool deck. This meant that by 1:00 in the afternoon, all towels were gone, and those of you returning to the ship or late to the pool had no towels. While we often saw crew hauling out the used towels in big bins, we never saw anyone bringing back more than 4-6 towels at a time. Wish they would go back to having towels in the staterooms- that way everyone is assured of one! Dining was pretty good this time. I say pretty good because the last two I would rate as "average". The things I would recommend (in no order- I can't remember what was served what night) are: the deep diver scallops, the surf and turf (steak was EXCELLENT), the entire menu for the 50th anniversary dinner, the linguini with clams, and the cream of mushroom soup- especially the first night (it was served twice). Of course the lobster and King prawns is always the week's highlight. One night there is a pot roast in reduced borolo wine sauce. FANTASTIC. My husband and I both could not decide between the entree we ordered or the pot roast (I had read a different review recommending it). The waiter brought us one to split because she heard us talking about it. We had 5 different entrees on the table for 4 people, and by far, the best was the pot roast! The desserts unfortunately were underwhelming, 90% ice cream, and we would have skipped 5 out of 7 nights if it wasn't for the kids. The one dessert highly recommended is the one that comes on the 50th anniversary dinner menu. The dining room service was very slow. We had anytime dining, and usually ate after 7:30 each night. Some nights we had a small wait to get in, but not much. Two nights we waited almost an hour to get the next course, and two nights we waited about 20 minutes to get menus and water. We ate in the dining room for one breakfast, which was a waste since it offered pretty much the same food as the buffet, and for one lunch which was really good. We choose the carry off option for disembarkation. Our time was 8:30, and they called our group right on time. We got through customs and was waiting for our ride by 9:10 AM. Easily made it to our 12:40 flight out of SNA, no stress or worries. Overall, the cruise was adequate, the ship needs updating, the ports were entertaining and nice, and it gave us a much needed vacation. The value was great. Would not necessarily recommend this cruise over others, but for something different and for a get away, we would not steer anyone away. Read Less
Sail Date March 2015
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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