7 Princess Crown Princess Cruise Reviews for Family Cruises to Europe - All

I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the ... Read More
I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the Amalfi coast drive not booked through the ship. Customer service of staff was appalling and the staff did not make us feel like we were welcome. everything was such a struggle. it felt like the staff did not want to be there. Part of our cruise was overrun (i mean thousands of them all from the same tour company) by non-English speaking people that also made the disembarkation from tendering and exiting the cruise liner chaotic and frankly annoying. More communication and resources for non-English speaking passengers is necessary. Don’t bother pre purchasing any beer packages as you can’t get them at the bar (which would have been an obvious place to get them) no we had to order them from room service and have them delivered to our room.???? Who wants to drink in their room or have to go back to their room to get a drink when there is a facility to get drinks from a bar. I would not choose Princess again for our cruise. When we disembarked from our ship to collect our bags one of our bags was damaged (droped, dinted and wheels broken off). the staff at the dock were not very helpfull they filled out a report for the damaged bag and sent us on our way. No appology or concirn to temporarily fix the bag to enable it to make the trip home. No one even had any tape to wrap around it. Read Less
Sail Date October 2018
We have cruised on Cunard, Carnival and Celebrity prior to this cruise. It was a very mixed bag and some things we liked better but on the whole it was not anywhere near as good as Celebrity or Cunard. Pro's The wardrobe ... Read More
We have cruised on Cunard, Carnival and Celebrity prior to this cruise. It was a very mixed bag and some things we liked better but on the whole it was not anywhere near as good as Celebrity or Cunard. Pro's The wardrobe space was very good, lots and lots of room for everything and many hangers. The TV was large and great viewing The staff overall were very friendly and helpful, especially the front desk service staff. Embarkation and Disembrkation were very quick and efficient. Great service at our table from Wait staff. A great Burger bar and pizzas and ice cream We liked all the different bars and lounge area, people could spread out so much there never seemed a full place Cons By far the worst food and drink we have ever had on a cruise ship and the single one reason why we would never cruise on a Princess ship again. Food for us is very important. The food in the main cafe was dreadful...on one day it was totally inedible. The 4 separate areas are confusing and on some days they were not all open which was confusing and very inconvenient as one of our party had mobility issues and could not walk to further areas. There was a beef curry that was so chewy one day we could not eat it. The head waiter was informed and he took my name and my cabin number ...unsurprisingly we heard nothing further. The food was pure slop and I have seen better food in school cafeterias. The lines at lunchtime for burgers and pizza were round the block, not surprising as the main cafe was so bad. The choices at breakfast were horrible and there was no fresh toast and muffins etc, you were expected to take one that had been previously cooked, cold and rubbery. Choices were about a third of that on Celebrity ships and it never ever looked fresh and appetising. Food in the dining room was hit and miss. Some was very nice some poor. I had a ravioli one evening that was just sheets of pasta with no filling. I sent back 3 meals in our 7 day cruise. Drinks were also very poor...especially as we didn't have a package so were paying as you go. Small measured drinks at 9-10 dollars that were not free poured like on other cruise lines, it was definitely nickel and dime time. It put us off buying the drinks they were so weak. Entertainment was also poor. 4 solo singers in 7 days is not variety and they were not that great. An unexpected day at sea due to not calling at Montenegro resulting in the entertainments team making a special announcement and going all out and adding ONE zumba class to the itinerary, funnily enough my 80 year old mother didn't feel like going to this. The tannoy on the ship was unbearably loud and when the screechy cruise director was making announcements you could see 50% of the people covering their ears, the music by the pool was also way too loud, we couldn't hear ourself think. There was also on the sea days a CD that was playing on a loop, about an hour so one day we had Gangnam Style and 'Im sexy and I know it' 7 times, it was unbearable. Sometimes the entertainment was not was advertised in the brochure. we would turn up to places only to be told the venue had changed or there was a deck party, again not easy to keep moving around if you have mobility issues Overall the ship is a little tired, especially the rooms and the balconies. Directions were poor and we found ourselves lost a few times, something we have never done on cruises before They bleat on constantly about keeping hands clean and using soap yet we all noticed that 2 out of 3 visits to the lavatories there was no soap. We decided to withdraw tips and just personally tipped or wait staff as we were not blown away by anyone and from Embarkation to Disembarkation I never once met our room boy, yet I knew the name of the gorgeous lady who looked after family members in the next few rooms. Overall a disappointing experience completely spoiled by silly measured drinks and school dinners in the cafe Read Less
Sail Date September 2018
We chose a Princess cruise because we had taken another Princess cruise previously and loved it. (Pacific Eden) We found that lots of little mistakes add up to some disappointment. I am not going to go into the mistakes but even ... Read More
We chose a Princess cruise because we had taken another Princess cruise previously and loved it. (Pacific Eden) We found that lots of little mistakes add up to some disappointment. I am not going to go into the mistakes but even though not large they are things that should not happen. Staff tend to pass the buck so in the end this looks very unprofessional. Also I think a lot has to do with the staff not having adequate training. On a more positive note, the ship even though it is old was great. Our cabin was an inside cabin and we found it to be very comfortable. The food was ok, this was a back to back cruise and we were onboard for 14 days so the meals where repeated each week. The Buffet was good but the food was never hot. We went to Sabatinis one night and were a bit dissapointed as the Steak and Lobster was totally overpowered by the sauce. The service could not be faulted. We also ate at The Crown Grill and it was delicious, the steak just melted in our mouthes. The staff could not be faulted (even though when we got there we were told we did not have a booking (i had booked on line and paid months before) we even received a reminder card in our cabin that morning. Thankfully they were not fully booked as this was our 40th wedding anniversay dinner. The embarking and disembarking at all ports was so easy and never congested. If you are looking for a 3 star cruise the Crown Princess if for you. Read Less
Sail Date August 2018
The ship is not one of their newer ships but I would still sail on it again. Bedding was very comfortable. The food and service was very good and could be compared to any very good restaurant in NYC. Entertainment was exceptional and ... Read More
The ship is not one of their newer ships but I would still sail on it again. Bedding was very comfortable. The food and service was very good and could be compared to any very good restaurant in NYC. Entertainment was exceptional and always tied in with the city we visited. Loved the idea that they had two sides to the decks outside. One side showed movies and movies under the stars at night each night and the other side was for live entertainment you could then choose. Loved the idea that they were showing up to date movies. I was excited to see that they have zumba class and thoroughly enjoyed it and so did many other passengers that class was well attended! There was lots to do on sea days so they were just as enjoyable as days in the city it made for a very enjoyable trip. Embarkation and debarkation was orderly and easy. I traveled with my Son 19, my Nieces 18 & 14 and they had a great time! Read Less
Sail Date August 2018
The Crown Princess is a beautiful ship. The food was excellent, the bed was comfortable and, to the most part, the physical aspects of the cruise ship were fine. The excursions were okay, acceptable but not truly exceptional. The ... Read More
The Crown Princess is a beautiful ship. The food was excellent, the bed was comfortable and, to the most part, the physical aspects of the cruise ship were fine. The excursions were okay, acceptable but not truly exceptional. The entertainment was average. I didn't go to many shows but members of my party did. They were mostly underwhelmed. What was unacceptable was the extremely poor customer service. I paid a large amount of money to upgrade to a suite. Many upgraded services promised (complimentary sauna service, upgraded bathroom towels, daily complimentary bottled water, "pillow menu", daily fresh fruit basket, personal direct access to excursion staff, priority disembarkation, specialized Suite room service menu, etc) and (until I complained) none provided. Literally zero. My own cabin steward didn't even know that I was a suite level guest until day 4 (how is that possible?). Even after I complained only a few services (the ones I specifically mentioned) were provided. I gave up on the other ones. Paying extra for a "suite" was a complete and total waste of money. Choose a different cruise line. Read Less
Sail Date June 2018
After several embarkations with Princess, we decided to embark with them once again. Princess never failed to provide us with all of our needs and leave us wanting more after disembarking The service and the people who work there are very ... Read More
After several embarkations with Princess, we decided to embark with them once again. Princess never failed to provide us with all of our needs and leave us wanting more after disembarking The service and the people who work there are very professional and kind. Our dining hosts, Vincent, Christian, and Peter were all so compassionate and motivated with their work. Our room was refreshed every day and we were consistently welcomed home by the room server. Not tomention the little chocolates that were provided everyday for us to munch on. Princess provided great service for the Sea Days as well Although there were a few moments when the boat was too shaky, it was entertaining majority of the time. There were consistent events provided for the passengers so they wouldn’t get bored on the ship. There was not a single moment that was uncomfortable during our stay and we would love to return again. Read Less
Sail Date June 2018
This was our 10th cruise with Princess and our third trip on the Crown. We boarded the ship in Athens Greece and we had 14 days of perfect weather, calm seas and the ports we visited were fantastic..Our cabin was clean and bright, but the ... Read More
This was our 10th cruise with Princess and our third trip on the Crown. We boarded the ship in Athens Greece and we had 14 days of perfect weather, calm seas and the ports we visited were fantastic..Our cabin was clean and bright, but the ship is starting to show it's age. The water in our shower would suddenly turn cold then stop altogether and leave us covered in soap suds. After frantic tries to get the flow going again it would slowly come back (ice cold) then warm to normal. The first time it happened I figured it was an anomaly but when it later happened to my wife we started calling for help. A plumber showed up several hours later and said he 'fixed' it but the next day it did the same thing and after more trips from maintenance people they finally said they would have to move us to another cabin, which required that we pack everything up and move. Also, there was an entire bank of elevators that didn't work the whole cruise and with the ship being at full capacity it made for long waits. The food was better than we remembered and the waiters were pleasant but the service was very slow. If you ordered a drink before dinner it would sometimes takes 15 or 20 minutes to get there. Read Less
Sail Date May 2018
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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