1 Princess Crown Princess Cruise Reviews for Entertainment Cruises to Hawaii

This is our 3rd cruise to Hawaii and the best. Loved the Crown Princess. It was well maintained and looked fresh. Serving staff were efficient, friendly and courteous. Although this was a medium to large ship with over 3000 passengers ... Read More
This is our 3rd cruise to Hawaii and the best. Loved the Crown Princess. It was well maintained and looked fresh. Serving staff were efficient, friendly and courteous. Although this was a medium to large ship with over 3000 passengers it never felt crowded. The entertainment, especially the Princess Theater Singers and Dancers, were excellent. Embarkation and debarkation were efficient and we were on and off quicker than we've ever been on a cruise. Our only issue was with our excursion in the port of Honolulu. We wanted to experience a "real" Hawaiian luau and the Polyneisian Cultural Center is one the most popular attractions on Oahu. So we looked at the excursions for this event. There were two and they were $120/person different in price. The more expensive one said that it was a traditional luau with the pig roast in a pit with Hawaiian Hulu dances as well as a late night Hawaiian Stage show. The less expensive one said it included a complentary buffet type "luau". We selected the expensive one to get the traditional luau. When we got to the venue after a 90 minute drive and we were broken into gourps of about 20 and assigned to a tour guide. Our guide as a lovely young women who was a student at the local Brigham Young University. She was nervous and it appeared as if this was her first experience as a guide and being foreign born had some issues with the English language but despite that we had a nice tour with her. Unforturnately we only got the complimentary buffet luau with another 1000+ people cramed into a large ampitheater at folding type picnic tables where we were herded in groups to one of the 20 or so buffet tables each of which was about 10 feet long with lots of salads and a couple of selections of shredded and BBQ pork. There was a series of dancers during the dinner and you could see them if you were not seated with your back to them. I think our guide took us to the wrong building for the luau since there were serveral other buildings where one could eat. One was a very nice prime dining experience which is where we probably should have been taken. The next day we went to the Princess Excursion Desk and talked with a nice young man about the issue. We tried to explain what had happened and asked why we had paid over $120 more for an excursion that essentially was the same as the less expensive one except for the Hawaiian Stage show. This was an excellent show but not worth $240 for the both of us. After some time the Excursion Desk staffer seemed to understand our question and disappointment. He said he would contact the excursion provider and get back with us. He never contacted us before we debarked 6 days latter in LA and we've had no word yet. This is the second time we have not had a pleasant excursion experience with Princess, the first being on Aruba 3 years ago. Read Less
Sail Date October 2016
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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