69 Princess Crown Princess Entertainment Cruise Reviews

First off, let me mention that this cruise was wholly chartered by Air Miles Canada and we didn’t pay a dime for it. On board were approximately 1000 collectors and their guests, as well as partner personnel and Air Miles employees who ... Read More
First off, let me mention that this cruise was wholly chartered by Air Miles Canada and we didn’t pay a dime for it. On board were approximately 1000 collectors and their guests, as well as partner personnel and Air Miles employees who had won the cruise. Needless to say, our experience was likely different as we did not have an international crowd, nor did we actually pay for the Crown Princess’ services in any way, shape or form. THE GOOD - Food: We thought that the menu was diverse enough and well executed (they always got our cooks just right). They had theme nights going at the buffet, what with Italian, Mexican or “Oriental” food being served. The dining rooms followed those themes but often with a more refined twist. We honestly don’t understand why anyone would opt for the speciality restaurants, as steak, seafood and pasta was available on every dining room’s menu and in the buffet every single night. Contrary to what others have been posting, we never felt like butter in the dining room was being rationed in any way, there being three or four pats on the table even when we sat just by ourselves. - Service/overall staff: While we felt like some of the crew really didn’t want to be there (some of them were at the end of their contract, which is understandable), we were overall very satisfied with the staff and the services received throughout our cruise, and even those that seemed less enthused were kind enough to offer a “good morning.” Bar staff was fantastic even at happy hour, and dirty plates were promptly removed from your table as soon as you were done, even at busier hours. There were rarely any glasses or plates lying around unattended; if so, it wasn’t for very long until a bus-boy scooped everything up and out of sight. - Entertainment: Even on port days, there was always something to do on the ship. Air Miles and the cruise staff had prepared a boatload (no pun intended) of activities to keep us occupied and on our feet on sea days. The shows were all great, from the Broadway-style production “Encore,” to the hilarious stand-up comedian Phil Tag, all the way down to bar flair in the Piazza. Trivia was on every day, twice a day, and the questions were totally challenging; one YouTuber recently complained that the production was shoddy (awkwardly-made PowerPoints and paper answer sheets), but we didn’t feel like this affected our experience negatively in any way, shape, or form. THE BAD - Ship: While it didn’t negatively impact our cruise in any way, mainly because we’ve witnessed much, much worse in terms of travel arrangements, we felt like the Crown Princess was getting tired. There wasn’t much attention to detail going on aesthetically-speaking, in the sense that there were a lot of scratches, scuff marks and stained shower grout in the staterooms, and some water spots on the ceilings of some of the public areas. We felt like everything was pretty sound, but it lacked the shine and polish that a cruise line that markets itself as “premium” should be putting into its ship. Other than that, we loved the “Love Boat” feel that was going on in the decorations; that being said, we aren’t big fans of the modern aspect some cruise lines (ex. Celebrity) have been turning towards, and much prefer the more traditional feel. - Room service: We honestly only used this once on our stay, and it was to order the pre-paid bottle of spirits that we had ordered. It took a good hour to get someone on the line, and then another 30 minutes before someone came by our room to drop the bottles off. I’m not sure why they just don’t deliver the bottles to your room prior to the cruise, like they do the water bottles. - Prices: Almost 7$ USD for a bottle of Budweiser is just an absolute ripoff. The drinks packages are also very expensive, at almost 70$ USD a night, which means that you have to drink the equivalent of a 12-pack of ship-priced beer every night to make the whole thing worth it. - Disembarkation: Not much to say on this other than, there’s absolutely nothing like the feeling or being herded off a ship like cattle once the cruise is over. While everything went smoothly, they could have made an effort to make you feel a little less like they wanted you gone so that they can get the next paying customers onboard. PORTS - Cozumel: We didn’t do any excursions in Cozumel seeing as my wife is pregnant and we wanted to minimize the risk of zika, so we opted for a taxi to downtown to stock up on tequila and vanilla at Los Cinco Soles. The whole downtown strip is a huge garage sale, with shop employees just peddling out on the street and almost pushing you into their store. We weren’t turned off by the whole thing but we felt that it was pretty intense. Otherwise, 2$ beers aren’t anything to be sad about. - Princess Cays: Such a beautiful, relaxing place. We loved it here; nothing else to add! OVERALL All in all, we loved our experience and look forward to sailing with Princess again. Read Less
Sail Date November 2017
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 ... Read More
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 points in casino to earn 1 DRINK! Any other cruise line, 1500 points makes you VIP with free drinks.Casino small and not well run, PRINCESS HAS TURNED HORRIBLE! Very unfair! All about the money! And don't try to win at their casino or get any perks on board!!!! Or expect to get treated fairly! Won't happen! We were almost Elite cruisers! Won't travel on PRINCESS again, especially the Crown. Shower so small you could hardly fit in it. No sitting area in inside cabins, Cabin's awful! We were booked from 12/1 till 12/22, Big Mistake! Officers & staff were very rude & inconsiderate! Princess used to care about their customers! No more! Read Less
Sail Date December 2017
the staff were all very much into a great cruising experience for the passengers. the cruise director Corey was on top of his game with providing a fun time the whole cruise. The ABC islands were enchanting and welcoming. the seas were ... Read More
the staff were all very much into a great cruising experience for the passengers. the cruise director Corey was on top of his game with providing a fun time the whole cruise. The ABC islands were enchanting and welcoming. the seas were like glass and the food was as good as the nightly entertainment. Boarding and disembarkation were smooth, just like they always are.The ship is clean and the only complaint is the WIFI not reaching our room and being verry slow. the double beds need top cover to get rid of split. the evening pre dinner activities for the Platinum and elites were very nice and so was the welcome aboard. the pools were clean and had plenty of lounge chairs and towels. he ship was well maintained and had little to none wobble even in rough seas.The buffet was always well stocked and the pizza is as good as New York pizza Read Less
Sail Date December 2017
This sea day intensive 8 day cruise was very relaxing. We chose this cruise because we have not been to Bon Aire before and were looking for something warm during our home state’s cold months. We set sail from Fort Lauderdale. I will ... Read More
This sea day intensive 8 day cruise was very relaxing. We chose this cruise because we have not been to Bon Aire before and were looking for something warm during our home state’s cold months. We set sail from Fort Lauderdale. I will be as honest as I can. With that being said this is not our first time on The Crown and we are also Elite cruisers. We have noted a number of things have changed both prior and during the cruise. Our last cruise was just seven months ago to Alaska. We flew Delta Air going down and it was very easy and getting our luggage was very smooth. We could not get into the hotel we prefer to stay in so we were at Hilton on 17th just outside the marina. This was our first (and our last) time in this hotel. As you know there are many hotels that are quite expensive in the immediate area. We like just outside the port for many reasons. Everything is in walking distance and very convenient. Currently Carabbas has “happy hour” from 3-6 if you sit in the bar area and this includes drinks and appetizers for half price. You can easily eat your fill very inexpensively. Walgreens, Publix, Winn Dixie and a Ross is just minutes away so if you forget something you can get whatever you need. One of the best reasons to stay so close is that you can walk onto the ship yourself rather than pay for another taxi ride. If you aren’t taking a ton of luggage walking on will save you easily 20 plus dollars. We have in the past had a hotel tell us you could not walk on and wanted 20 dollars pp to ride to the port. Not true and a good way to save yourself a few dollars to spend elsewhere. Hilton was much more inexpensive than where we normally stay but we wanted to keep in the area. We saved more than 150 dollars per night, however, this hotel is showing its wear and Is lacking a bit of elbow grease. Staff were very effective but even the mini fridge in our hotel was not even working. In fairness, they did give us free cold drinks at the bar to compensate. There is Einsteins Bagels within a few minutes walking distance for breakfast and Starbucks next door. After walking up to the pier we were able to hand over our bags to the porter. They will ask you for a tip but will tell you it isn’t required. I asked a Princess Employee and they said a dollar a bag is pretty typical. Getting on the ship was super easy and dropping off your carry on’s is simple once onboard. Usually boarding after 1 pm your wait times are reduced. Once onboard employees will ask you if you would like one of the drink packages. From our own personal experience the coffee card is worth the thirty dollars you pay for it. We do not typically pay for the soda card because part of being Elite does set up a mini wet bar in your room and we don’t drink a ton of soda. The Adult Beverage package is almost 70 dollars per day and covers drinks I believe up to 12 dollars per drink. Do the math and decide how much alcohol you will drink per day as it may not be worth it for you to buy the package. The International Cafe always has wonderful fare and you can get a quick sandwich (warm or cold) along with soup or salad. Remember this location as i think you will visit it often. It is always open so if you are up late it may be the place to go. We had an obstructed outside cabin an it was wonderfully positioned on Emerald deck in the middle of the ship. Everything was super handy to get to. Crown Princess is a very classically appointed ship and doesn’t have a lot of the newer bells and whistles so it may not be perfect for young active kids. It is a very quiet, relaxing ship for us it has just the right amount of amenities. We choose to do the late traditional seating. The benefit of this is that your wait staff gets to know your needs and your likes and they strive to make you comfortable and satisfied. We have done “anytime” before and did not care for the constant reintroducing yourself to passengers and staff. Late seating gives you enough time to get back from the islands and prepare for dinner without rushing. Dining is pretty steadily good fare. We believe it is good enough not to pay the surcharge to go to the speciality restaurants. They have a wide variety of foods and a “standard” menu so if you don’t like what is on that night you can have steak or chicken or pasta instead. I am a vegetarian and cruise after cruise you know what is being served. It would be nice if they had a variety or changed up the menu. Some of the dishes are better than the others. My husband’s favorite night is the 2nd Formal Night where they offer escargot, lobster and prawns and Beef Wellington. They have removed things that I think were a bit spendy like soufflés. They only offer that once during an eight day cruise. Rolls are half the size of what they once were and rather than put out butter they sort of dole it out on an as needed basis. What we do enjoy about Princess is they are not afraid to employ comedians for their shows. We have seen some of the best comedians on these ships. Movies Under the Stars (MUTS) sadly is not what it once was. They used to have pretty close to first run movies every night but that is not the case anymore. We are not fans of the musicals and broadway productions. Sea days have many fun activities. We enjoy the trivia. There are plenty of pools and hot tubs. There are movies either outside at MUTS or in the Princess Theater. The cruise staff are quite interactive and put on different demonstrations. We enjoy the Martini demonstrations. But they also do food carving and have wine tastings. Whatever your pleasure. The choice of islands are usually very enjoyable. This cruise was Curacao, Aruba and Bon Aire. All of which were excellent. We did the Dune Buggies, Hato Caves and “Ostrich Farm”. The off road vehicles were wonderful and Princes caught the fact that we bought 2 tickets and you only needed one ticket for two people on this excursion which was very refreshing. The hike to the caves were absolutely worth it but arrival at the Ostrich Farm supposedly the tour “did not include tix to the farm” so we went to the souvenir shop at the Ostrich Farm and waited for the tour bus. This was very disappointing and telling the tour desk the fact that we were “there for 20 minutes” and no one else complained I guess means nothing. I guess when you advertise specifically for the farm if no one else says anything then it did not happen. Aruba had a beautiful tour that was on the Mi Duschi and included 3 snorkel stops, snorkeling over the WWII Antilla ship wreck, a hot lunch and a ship “swing” was more than fun. And finally at Bon Aire we did the glass bottom Kayaking to the marine “reef” was super fun. If you do this please have sand shoes or water sandals the shore is very rocky and sharp. You do about a 3/4 mile kayak up then swim an then back. It isn’t hard but you can’t be a total couch potato. The reef snorkel was amazing. I am not sure I have EVER seen so many fish and so many different types. All islands are very clean and the locals are wonderful. Our cabin steward was not up to par as they have been in the past. We like to tip upfront to ensure prompt and service that excels but this time that did not work. It was probably the most disappointed in service we have ever had. But dining service was above and beyond. We did eat at Sabatnni’s Italian this time. Service was great. But for the surcharge the food was not worth it. We would have had better food in the dining room. We ate at the Italian restaurant when they first opened these speciality dining rooms and the fun of it initially was that you would get a little bite of all the antipasta’s and got to taste more of what they offered. Now you order like you do at a regular restaurant and food was not impressive at all. Maybe the Crown Grill (Steak) would be different. The Pub Lunch they offer on two different sea days with British flair has always been good and I would recommend trying it. There is no cost on Pub Lunch days. There is now “Salty Dog” Gastro Pub in the evening for a couple of hours that has a surcharge but we did not try it. The fee was minimal (12 dollars I believe) so I would give it a try maybe next time. It was a great cruise. Very relaxing and worth every penny we paid. Knowing this I’d recommend this itinerary and ship. I would also like to recommend really sticking to a particular line for loyalty benefits. Elite (15 cruises) you get free mini bar set up, certain amount of free internet minutes, free dry cleaning, no waiting in lines, captains parties, free special hor devoures every night prior to dinner so something to strive for whichever line you choose. My husband and I enjoy Princess and we find it a very relaxing line. We can do as much or as little as we like but there isn’t pushing and shoving, small amount of children, you don’t see a lot of drunks it is just relaxing. Makes for nice memories and a great vacation. Read Less
Sail Date December 2017
I was a little skeptical about this ship after reading a so so review by some people on cruise critic. Princess is Princess, so I had to think it would still be good. The Crown Princess is a little older, but still a fantastic ship. ... Read More
I was a little skeptical about this ship after reading a so so review by some people on cruise critic. Princess is Princess, so I had to think it would still be good. The Crown Princess is a little older, but still a fantastic ship. The service provided by the very friendly crew was wonderful. The food in the main dining room was great. The surprise was the food in the buffet, which provided wide choices and the quality of dishes some of which that you would find in a five star restaurant. I am sure that it is not easy to cook for thousands of people for a buffet, The food and the pastries were amazing. There was always a good choice of entertainment day or night. I love the Princess experience, because they spoil you and let you have your vacation as busy and fun as you want at your own speed. We have been on many cruise ships and cruise lines over the years. The Crown Princess was so much fun that we have decide to take another cruise on the ship in a few months. Read Less
Sail Date December 2017
I went on this cruise with a group as a charity fundraiser. I was pleased to be on a Princess ship as my prior experiences with Princess were wonderful. We upgraded to a balcony room and the room was smaller than a normal size room. ... Read More
I went on this cruise with a group as a charity fundraiser. I was pleased to be on a Princess ship as my prior experiences with Princess were wonderful. We upgraded to a balcony room and the room was smaller than a normal size room. The food on this ship was only mediocre. The choices were limited for dinner and the "always available" choices tasted like yesterday's dinner. Our waiter was a nice young man with no personality. His assistant was personable, but seemed new. For example, we asked for extra butter with our rolls. We were a table of six and were served 3 small balls of butter. He said that was all he was allowed to give us at a time. I asked for extra ice cubes each meal. On prior cruises, if I asked for something once, it appeared every day at dinner. On this cruise I was brought four cubes if I asked. In the cabin, the drawers did not work and we had to yank them out to get in them. The desk was not wiped off for 3 days even though it was stained. On a good note, the entertainment was the best I had encountered on any of my cruises. I will travel with Princess again but only on transatlantic voyages on Regal or Royal Princess. Read Less
Sail Date December 2017
It was New Years cruise i Thought the food in dining room under par.. Service in dining room slow but I guess New Years cruise pretty crowded. The Horizon Buffet a very bad you enter in and a exit out at the other end to small people ... Read More
It was New Years cruise i Thought the food in dining room under par.. Service in dining room slow but I guess New Years cruise pretty crowded. The Horizon Buffet a very bad you enter in and a exit out at the other end to small people dropping food bumping into each other system very poor and not enough tables your carry food around and by time you sit everything is cold, try to get eggs over easy waste of time the fry in advance and put on heated platter and by the time you get it its hard boiled to get your food everybody going ever which way it was a Bomb shell. Just came off Royal Princess in October it was great food was wonderful I dont know why all princess cruises cant be the same on food. Crown Princess food gives Princess a bad name.. Ship was great people very friendly and many things to do they go out of their way to to cater to all adults and children with there Activiites. Read Less
Sail Date December 2017
Past Princess cruiser. Liked the destinations and the price. My only complaint was the night they did liars club. I felt the magician who was one of the celebrities was rude, profane and obnoxious. Nothing was said about the show being PG ... Read More
Past Princess cruiser. Liked the destinations and the price. My only complaint was the night they did liars club. I felt the magician who was one of the celebrities was rude, profane and obnoxious. Nothing was said about the show being PG 15 until after a lot of offensive comments. I have cruised 25 times with Princess and this was the first time I have seen people getting up and leaving the show, myself included. The shipboard staff were great, the other entertainment very good and the food was excellent. The ship is definitely in need of some cosmetic work, lots of areas need repairs. Donna my room stewart was excellent, probably one of the best I have had on a cruise regardless of the cruise line. The galley presentation and tour was excellent. I would definitely cruise on Princess again in the future. The benefits for elite passengers are the best in the industry. Read Less
Sail Date December 2017
My husband and I had been looking forward to trying Princess for the 1st time. We had cruised on several other cruise lines and had heard that Princess was a class above Carnival or Norwegian. Unfortunately, we found that this particular ... Read More
My husband and I had been looking forward to trying Princess for the 1st time. We had cruised on several other cruise lines and had heard that Princess was a class above Carnival or Norwegian. Unfortunately, we found that this particular ship was not the best food by any means. The buffet had the same selections every day, nothing was hot and there was always a long line. Sometimes had a hard time finding anything we liked. Seating was very limited and there were no other choices other than pizza, hamburger, hot dogs, cold sandwiches and maybe 1 carved meat. Tried the carved meat for lunch one day and you couldn't even cut it. The dinner wasn't any better, food was always cold and no good choices. Had prime rib one night and was cold to the touch, along with the sides. We had anytime dining and usually don't have any trouble getting a seat for 2 but, on this ship if you don't take a large table with a group you will find yourself waiting for 30-45 minutes to get a table. Entertainment was a big disappointment. The only music in the evenings was classical, ballroom dancing or instrumentals. The theatre was extremely small and if you didn't get there early there were no seats. You can't even get around people that are sitting down since they are so close together. Everywhere you went in the evening it was very hard to find seats, there is just not much entertainment and so everyone is going to the same place. We went to 5 theatre shows and only liked 1 of them very well. Not our normal productions that we are used to. They only had a comedy show one evening & he was very good but we are used to at least a couple of them. Didn't have karaoke very often either. The pools were nice, but chairs are limited. We did like our room and our room steward who was Antonio, he was the best. Our bed was very hard and we requested a mattress topper and a cover sheet because they do not give you a top sheet. This was a first for us, I don't like covering up with a comforter that is probably not washed frequently. Very quiet in the hallways, liked the type of people cruising on the ship. Ordered room service one evening and it was not good, sandwich had 1 shaved slice of roast beef and no taste. Tried the Crown Grill one evening and out of a rating of 10 I would give it a 5, but we were tired of the dining room. The steaks were just ok, nothing exceptional for $29 per person, potatoes were very small and not done well. Rolls were hard just like they were in the dining room. Must be leftovers that they use over and over. We were looking forward to trying the Salty Dog since the hamburger looked fabulous in a picture and they said it was the best on the seas. We saw someone eating one and it looked no bigger than a slider. There was never anyone there either. Service throughout the ship was very poor other than our room steward. Don't expect to have bar wait staff coming around much to bring drinks. Casino was not as lively as we have seen on others and didn't see anyone winning including us. The ship is very dated although it is going in for dry dock for 2 weeks. Don't know how much they will get done in that length of time. Embarkation and disembarkation was very smooth and quick. There are so many ships to choose from we don't believe I will come back to Princess unless they make changes. Read Less
Sail Date January 2018
At the cruise critic meeting management said they would like to hear any complaints during the cruise, so I did write many notes to customer service but not one thing changed. Cruise companies spend billions of dollars of advertising ... Read More
At the cruise critic meeting management said they would like to hear any complaints during the cruise, so I did write many notes to customer service but not one thing changed. Cruise companies spend billions of dollars of advertising but a small issue with an employee can leave a bad taste. I'm talking about the Chef at Horizon Court and the Internet Manager. It comes down to training and customer service. The bad: Not enough seating for the size of ship and yes passengers saving seats. This did happen every night and Cruise Director trying to solve this. You need to arrive at least half hour ahead of show. No top sheet? Couldn't really understand but after a few requests received one. This is yucky since the duvets are not cleaned weekly. Extras: $29 is too steep for specialty restaurant and only one entree allowed. Way cheaper on competitors. How about a promotion. Hot dog restaurant..extra..ice cream some extra.. Sanctuary way extra.. The good: Food and service for the most part was excellent. The bacon raw the whole week and the eggs left under the lights became hard. One night my filet was tough but for the most part way better than other lines. Entertainment: When you could find a seat most shows excellent. Trisha Kelly and the Love Boat party were fun. The Voice was also great. Fitness: Enjoyed the stretch class but on the last day I was the only person. Could be the 15 minute lecture to sell. Spa: Appeared to be great..took advantage of free promo. Cruise Director Cory: Hysterical, wonderful sense of humor. I think needed is some way for passengers to print out the boarding pass without paying .79 per minute. Since we had an early flight and government shut down this was a concern. The good is I finally learned how to use the app. Taxis in Aruba and Florida were a rip off. Read the paperwork and do not go to the left where it will cost more; go straight. We stayed pre cruise at the Pelican Resort in FLL and it was perfect. Did Uber everywhere and at least in Florida it worked out great..Saved the rental fee..gas..and $33 night parking. Princess please go back to French Polynesia. Our Pacific Princess was the best in our history cruising. I understand it is because of flights and the sale of the Ocean,but we need a lower price cruise in that region. Read Less
Sail Date January 2018
We are experienced cruisers with 27 previous cruises on various cruise lines. On this cruise, we were part of a large "special group" of 800 music fans. Due to our special activities, we did not have time to experience a lot of ... Read More
We are experienced cruisers with 27 previous cruises on various cruise lines. On this cruise, we were part of a large "special group" of 800 music fans. Due to our special activities, we did not have time to experience a lot of the extra Princess offerings like the spa, gym, bingo, etc. Embarkation went smoothly, especially since our whole group had priority boarding. We were on the ship around noon, they told us rooms would be ready by 2:00 pm, but they were actually ready shortly after 1:00 pm. Luggage arrived later, but in plenty of time to unpack and change before dinner. Disembarkation was smooth until you got to the terminal. It was a zoo there and some of the agents in the terminal were downright surly. We have Global Entry and, even though Ft. Lauderdale does not have Global Entry kiosks, they do have a special line for Global Entry and Mobile Passport. If you do not have Global Entry, get the Mobile Passport App for your phone and use it. We must have by-passed 300 people and ended up with only one couple ahead of us at the Customs booth. The ship is lovely. Seems that maybe the on-board shopping has been decreased, but not sure. Not as many "atrium" sales on inexpensive items as some other ships. We had anytime dining and always asked for a table for two. We ate late (around 9:00 pm) and never had to wait for a table more than a minute or two. One server in the DaVinci Dining Room was the best we've ever had on any cruise, in any venue. He was just top-notch. (Ask for Milan, table #450, DaVinci Dining Room). Other servers were a bit hit or miss. All were pleasant, but many of them did things that just weren't right, like reaching from the wrong side to serve or clear plates or reaching all the way across the table instead of walking to the other side. Not awful, just not the top-notch service we expected and it happened at most every dining room meal other than those where Milan served us. Food was excellent. No complaints at all. Buffet desserts were fairly ordinary, but the cookies were yummy ;-) We had one meal in the Crown Grill ($29 upcharge). My lamb chops were perfect, but my husband's filet has a lot of gristle and sinew and was pretty chewy in places. Try the garlic fries! Of all the ships we've been on, I think the ancillary entertainers were the very best! The productions shows were very good, but not outstanding. However, the lounge piano player (AJ Clarke) was excellent as were all the other ship entertainers. Our cabin (D323) is a mini-suite and was adequately spacious. No complaints at all. However, our cabin attendant was the worst we've ever had. When we first entered the cabin, we found a hat on the top shelf, left by the previous occupants and, as we unpacked, we found a laundry ticket on a closet shelf, a white pill on the floor, along with a toothpick and a pen from Residence Inns. Also, hair on the balcony table, obviously hadn't been cleaned, and mold in the shower grout until the second to the last day of the cruise when she finally bleached it out. As Ruby level, we were supposed to get complimentary champagne on embarkation. She left 1 glass of champagne on the counter, although there were two of us. We had no ice bucket or ice for the first two days, kept asking for that and robes. Finally got them late the next day. One thing we did notice was that the crew was not as friendly as on other ships and, if they were going somewhere (or pushing a cart), you'd better get out of their way because they were not going to divert their path to accommodate you. Also, all public restrooms had brass plaques that said to prevent the spread of illness to use a paper towel to open the door and throw the paper into the receptacle provided, except most rest rooms did not have a receptacle, so there was no way to do what they suggested. We did no shore excursions. Amber Cove was a new port to us. It is lovely. We would definitely be happy to see it on our itinerary in the future. All in all, a very nice cruise, with just a little slippage in the dining room service from other cruises and a definite problem with the room attendant. She was polite and nice, just needs more training and needs to pay attention to details. Read Less
Sail Date January 2018
Some friends decided on a cruise based on ports of call and price. This year, Crown Princess won out with ports of Curacao, Aruba and Bonnaire. Overall, a pretty good cruise. Princess is good but not really exceptional. Overall, quite ... Read More
Some friends decided on a cruise based on ports of call and price. This year, Crown Princess won out with ports of Curacao, Aruba and Bonnaire. Overall, a pretty good cruise. Princess is good but not really exceptional. Overall, quite satisfied and good value. I would return to Princess but it is not my preferred cruise line. The service in the dining room was good, as was the food. The cabin cleaning crew was excellent, refreshing our room regularly. Entertainment, namely, the singers, dancers and musicians and comedians, was excellent, possibly best from any cruise that I had been on. Like so many other cruises, there never seemed to be enough lounges by the pool area. The music around the pool was sometimes too loud for reading or talking or snoozing. The disk jockey was very good and offered to play requests. The embarkation was very quick, as was the dis-embarkation. Read Less
Sail Date February 2018
Our family reunion group of 8 people wanted a warm climate and interesting islands to visit. This cruise was on a week we all had available. We did not really care where it went, just warm weather was important. Accommodations for 91 ... Read More
Our family reunion group of 8 people wanted a warm climate and interesting islands to visit. This cruise was on a week we all had available. We did not really care where it went, just warm weather was important. Accommodations for 91 year old Mother in a wheel chair were good. Meals great no matter where we ate in dining rooms, Horizon or Grill. Service staff were EXCELLENT. My favorite feature was the International Cafe, open 24 hours near the central Atrium. Nice music there, opportunity to paint and take steel drum classes. Cabin C416 was fairly spacious, lots of closet space and drawers. Mattress was great. I should have asked for a top sheet. Stacy the masseuse, and Brandon, the acupuncturist were excellent. Life jacket/Safety drill sadly was a joke. Holland America Eurodam makes it much more detailed and stresses the importance--has roll call at your station. I liked Princess and would cruise again with them. I still believe I have more learning opportunities on Holland America. I'm not a pool and hot tub person. I like to take classes,hear lectures and learn something. Read Less
Sail Date February 2018
We chose this cruise explicitly for the ABC islands and they didn't disappoint. Unique culture and flavor for each and we are already planning an extended stay at Aruba. The Crown is a bit tired, but this close to dry dock it was ... Read More
We chose this cruise explicitly for the ABC islands and they didn't disappoint. Unique culture and flavor for each and we are already planning an extended stay at Aruba. The Crown is a bit tired, but this close to dry dock it was anticipated. No real complaints from us on the ship. Service was great, and all food was on par. Stand outs were the Ultimate Balcony Dinner, and the Crab Shack. 10 out of 10 on those in our opinion. The UBD is worth every nickel. It's an awesome meal and experience. Definitely will do again. Highly recommend the Sunset Cruise in Aruba and the golf cart rentals in Bonaire, as well as the glass bottom boat. I don't think there is a bad excursion on all three islands. These are awesome ports. You could easily spend a week at each port and not get enough IMO. Embarkation took one hour from taxi to our suite. We arrived at 11:30am. Debarking we left the room at 8am and we're in a taxi by 8:45. Great cruise. Read Less
Sail Date February 2018
This is our 4th cruise with Princess and again, a fun time. We usually sail the Med but took our first Caribbean cruise to get out of the New England cold/snow. Onboarding was a breeze, our balcony cabin was all ready for us when we got on ... Read More
This is our 4th cruise with Princess and again, a fun time. We usually sail the Med but took our first Caribbean cruise to get out of the New England cold/snow. Onboarding was a breeze, our balcony cabin was all ready for us when we got on board. A note about cabins on Crown Princess, if you want the best balconies, make sure you are on deck 10 - Caribe. These balconies are twice the size of the rest. We did anytime dining for the first time (we usually do late seating) and since it was just the two of us, it worked perfectly. We never waited for a table and we never had to share a table. We made 4 stops: St. Kitts, lovely - go to Carambola Beach Club - very nice beach, Antiqua, our highlight of the trip, we went to Half Moon beach and it was wonderful, St Thomas - still needs alot of work and Grand Turk - what a dump. I am not sure why Princess bothers to stop at Grand Turk, it is a cespool of an island. Lowest point of the trip. Just one gross, disgusting bar after the next with abandoned houses all around. The ship's personnel again were top notch - shout out to the Cruise Director, Corey, we have not idea how he keeps the pace up all day long but the entertainment is truly fun and another highlight. Don't forget to hit Pub Lunch on the Sea day, Fish n' Chips always great with a pint of guinness. The ship has put in some "pop-up" restaurants that are worth passing on. The Main Dining Room is still the best choice. Disembarkment was a breeze as well. Princess does not have a good incentive right now to book another cruise (they use to have strong on-board credits to reserve - only $50 per person now) so I am considering looking at other ships as the Med itineraries are repetitive to what we have already seen. Read Less
Sail Date March 2018
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very ... Read More
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202. Read Less
Sail Date April 2018
I chose this cruise because I wanted to do a Trans Atlantic Crossing. The crossing was fun and relaxing at the same time. The cruise staff were outstanding. I enjoyed the food very much. There was always a great selection and ... Read More
I chose this cruise because I wanted to do a Trans Atlantic Crossing. The crossing was fun and relaxing at the same time. The cruise staff were outstanding. I enjoyed the food very much. There was always a great selection and something for everyone. We dined at the steak house which was very good and I would do this again. Our ports of call were amazing. We stopped in Madeira Portugal, Gibraltar, and 3 places in Spain. I would definitely return to Spain! One day in Barcelona is not enough! Our only complaint was that the ship was coming out of dry dock and wasn't ready. Our boarding was delayed longer then anticipated and the ship wasn't ready. The pools weren't open until the 2nd day of the voyage. There were many areas of the ship that hadn't been cleaned up properly from the work and that were not finished and were still being maintained. The worse thing was the smell of varnish. This is something that should have been left for a time when there were no passengers on board. Overall I had a great time regardless of the ship's state. This was my 3rd cruise with Princes. Their staff go above and beyond to please which makes me want to keep cruising with them. Also the fact that you get financial perks for returning. As long as the price point stays where it is or improves, I will cruise with Princess again. Read Less
Sail Date April 2018
This is the second Mediterranean cruise we have done A previous cruise in 2015 on the Emerald Princess was much more organised than this cruise. Queuing up for shore excursions outside the Princess Theatre was a debacle and should ... Read More
This is the second Mediterranean cruise we have done A previous cruise in 2015 on the Emerald Princess was much more organised than this cruise. Queuing up for shore excursions outside the Princess Theatre was a debacle and should have been managed better. The number of tenders used for some shore excursions were totally insufficient for the number of passengers booked on shore excursions. Never seen such chaos as when over 2,000 passengers were all trying to get back to the ship at Olympia resulting in the ship leaving late and causing further disruption to the next day's shore excursions. Totally mismanaged and unprofessional. We were short-changed on some tours which were cut short and not given full tours that were paid for. Felt some of the entertainment was boring - didn't need to listen to someone playing musical instruments - needed more exciting entertainment. The specialty restaurant covercharge of US$29 per person was outrageous. I believe it should not be any more than US$10. The menu's were disappointing. Some of the dining staff in Michelangelo Restaurant left a lot to be desired. Took ages for food to be delivered to tables, then it was cold. Menu for 21 days at sea was boring. Each restaurant should have its own menu. Tea & coffee and juice should be free no matter where you order it from. The drinks packages are outrageous - anyone in their right mind would not have paid it. Drinks are extremely expensive - passengers have to keep remembering that everything is in US dollars and therefore a lot more expensive than they realise. Hair salon too expensive - two male hairdressers had no idea on how to blow-dry with a round brush. Had to return to cabin & redo it. Read Less
Sail Date April 2018
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess ... Read More
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess things were not so good,though embarkation was fast and easy. I attached 2 tags to each suitcase to find out latter that one suitcase is not delivered to my cabin due to both missing tags. As soon as we had entered our cabin we discovered that cabin assigned for us by Princess, has in fact two additional bunk beds on the walls and as a result our double bed had restricted passageways on both sides. I immediately complained to customer service supervisor who has a smell of alcohol in his breath and he had assured in a rude manner that this is exactly what I booked, period. I also requested to be connected with Customer Relations but was told that ship doesn't have telephone connection with headquarters at the moment. Unfortunately I did not choose the cabin at the time of booking because Princess as a part of promotion package promised to upgrade the cabin location and had chosen cabin E516 for 4 persons (2 bunk beds) just above Crooner bar, so we can "enjoy" music till 11PM. Just to mention I had a major spinal cord surgery a year ago which made it difficult for me to go around 12" protruded Bunk bed. Whilst complaining about cabin, I found my luggage at the reception desk missing all two tags I attached to it?! The food and entertainment were below average. During mooring at Kotor Bay the ship was dragged by strong wind dangerously close to the shore and listed, hitting sea bottom. Local captain then helped to move ship away from shore and in Corfu divers checked the ship for possible problems. Fortunately we were able to make it to Barcelona. Waiting staff was mostly nice and helpful, cabin was cleaned regularly and on time. Front desk staff was helpful especially Odeth (Mexico) she tried to help us with our cabin problem but management apparently was not concerned at all. I did not take any shore excursions, I planned to take because Princess increased internet prices about 20 days before the cruise. It cost me much less for more to use local Salerno Ferris from Piazza Concordia to explore most of Amalfi Coast without problem. One with better mobility could even explore Sorrento as well. As to other ports of call we found another couple to share taxi rides/ personal excursions with us which was cost/time more effective. In terms of fitness the ship has very small area on upper level for running and walking, the other ships designed better, though one might walk at the Promenade area Deck 7. Read Less
Sail Date April 2018
We chose this cruise because we love Princess Cruises and we have sailed on the Crown Princess before. We have also sailed on a 14 day Mediterranean cruise but we wanted to experience new ports and this 21 day cruise afforded us 9 new ... Read More
We chose this cruise because we love Princess Cruises and we have sailed on the Crown Princess before. We have also sailed on a 14 day Mediterranean cruise but we wanted to experience new ports and this 21 day cruise afforded us 9 new ports we had never been to. So we jumped at the chance to take it. We went to 2 new ports in France, Marseille and Touloune, we went to Corsica, we went to 2 new ports in Italy, Livorno and Salerno, we went to Dubrovnik,Croatia which we really wanted to see, and we went to Olympia Greece. Other other three reasons we went on this cruise is because it included the ports of, Barcelona, Spain, Mykonos, and Santerini, Greece. We also picked this ship because it was going to be coming out of a three week dry dock rehab period to freshen up the ship with new carpeting, bedding, venues, painting, and branding. The ship was sparkling fresh and new. Read Less
Sail Date April 2018
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was ... Read More
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was almost never around. We have been on 5 other cruise lines with well over 150 days at sea and this was the worst entertainment we have ever had. The itinerary was the reason we choose this trip and that part was amazing. Nice long days in the ports and an absolutely beautiful part of Europe to visit. Staff was very helpful and the food was great at the buffet but a little poor in the main dinning room. They had a very small menu in the dinning room and it made it hard to find something enjoyable to eat. Bars were good and tipping was not necessary but because of that most drinks were weak but good. Good trip if you don’t care about the entertainment. Read Less
Sail Date July 2018
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was ... Read More
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was awful and did not even try to remedy the horrible food. The cabins are small and outdated. The entertainment at night (nightly shows) were awful. The comedian was not funny. Even my kids didn't like the Kids Club. The room attendant was nice and was the only part of the cruise that was good. Port stops were great. We didn't do any Princess excursions. We did excursions with other groups. Princess gave us no information on what do when getting off the boat. I would go to the Mediterranean again any day as it is beautiful but I will never travel with Princess Cruises ever again. Especially if you are a vegetarian definitely do not take this cruise line. Read Less
Sail Date August 2018
I'll start by saying that we are a family of 4 adults who only chose Princess based on the ports of call in the Mediterranean. It was chosen for Santorini and Naples, in August where other lines did one but not the other. We have ... Read More
I'll start by saying that we are a family of 4 adults who only chose Princess based on the ports of call in the Mediterranean. It was chosen for Santorini and Naples, in August where other lines did one but not the other. We have cruised before, one of which was a similar Mediterranean cruise but different ports. I'll start with the positives. The food and bar staff are exceptional, their willingness to serve and make sure you want for nothing cannot be matched. Similarly, pool staff, room stewards and entertainment crew, all were fun and friendly and give the impression they at least like their jobs. The food is as good as you can expect when prepared for such huge volumes, variety is fresh and varied. The 3 "speciality" restaurants are good for an extra fee it's worth doing at least one. What they don't tell you: this cruise is predominantly over 50's. The activities are therefore geared to that demographic, which of course is fine, but could be clearer when brochures get done up. The pool is deathly silent and reminiscent of a scene from Cocoon. Can't comment t on kids clubs or a riviries but middle pools are basically kids everywhere. Lifts are slow, cause it takes people ages to get in and out, and I found the "elite" passengers almost snobbish. Gratuity as is expected on most cruise is set but no one can explain how it's divided and to who? I have no issues tipping, as long as it's going to the right people. I'm suspect staff get any of it, best switch it off and tip your favourites at end of cruise. Don't forget laundry and back of house peeps though. The negatives: Apparently high winds prevented us, for safety reasons stopping at Santorini. This is a port that requires tender ( small boat) transfer. They replaced it with Corfu. To say we were dissappointed would be an understatement; But, safety is important and although Corfu was horrendous we made the best of a bad situation. ( don't do hop on hop off there everything you can see is walking distance from port) upon return to the ship we find out 2 other cruise ships made it in to port with no problems. ( Please explain) Front desk staff are just outright rude. They don't care if you lose something, report something broken or heaven forbid need an explanation of excessive pre authorisation holds on your credit card. You see as is expected they want to keep your account in credit, however, even if you settle your bill half way through, they retain the holds. Essentially double billing, they don't cancel holds till you get off, and can't really explain why they do this. Lastly it's basically a 21 day cruise broken up into 3 X 7 day cruise, should also be on brochures. So at Athens, Barcelona and Rome people get on and off. While your card and room stay the same they do treat it as a new cruise or end of cruise. Again, this is my experience for a family of 4, who have cruised before and had similar expectations. Do research to make sure this is for you. Read Less
Sail Date August 2018
Good deal on an excellent ship. Nice Itenary. visiting fascinating countries. Food was reasonable and the staff was always professional. Would definitely cruise with Princess again. They demonstrated great attention to the details and ... Read More
Good deal on an excellent ship. Nice Itenary. visiting fascinating countries. Food was reasonable and the staff was always professional. Would definitely cruise with Princess again. They demonstrated great attention to the details and kept their focus on the passenger. Princess personnel do a wonderful job with embarkation. The cruise begins when you get on board, Nice aptmosphere on a can well laid out boat. Ship size is excellent, not too big or small. Entertainment Director and staff are very good, enthusiastic, organized and committed to the passenger. On board games were fun and well managed. Ships entertainment was satisfactory. Generally the entertainers were good and performed great shows. The comedian was outstanding and the tigers and dancers were nicely trained and enjoyable. Dis embarcation was another strong point for Princess. It was fast, efficient and nicely managed. Excursions were well presented, fairly priced and managed very well. Service personnel were always close to answer questions or solve problems.] This was a very good experience for my wife and I we are looking forward to our next Princess Cruise. Read Less
Sail Date October 2018
Ship was just OK - nothing to write home about. Bed was wonderful and large TV was a nice touch. Wait staff in Botticelli dining room was fantastic! Nelson and his crew were outstanding! Unfortunately the food was less so. Embarkation in ... Read More
Ship was just OK - nothing to write home about. Bed was wonderful and large TV was a nice touch. Wait staff in Botticelli dining room was fantastic! Nelson and his crew were outstanding! Unfortunately the food was less so. Embarkation in Rome was unbelievably quick and easy - best ever in all of our cruises! Seas were very rough early on in the cruise and we could not make port in Toulon,France due to high winds. Many cruisers were disappointed because they had booked shore excursions. It was understandable because the safety of the ship and passengers has to come first. We met some great friends on the trip and look to travel with them again. Disembarkation went well with some delays going through customs. Getting a porter was a must since we had many bags. We spent 2 weeks in Sicily with family and one week in Rome before the cruise. Read Less
Sail Date November 2018
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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