7 Princess Crown Princess Entertainment Cruise Reviews

We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was ... Read More
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was awful and did not even try to remedy the horrible food. The cabins are small and outdated. The entertainment at night (nightly shows) were awful. The comedian was not funny. Even my kids didn't like the Kids Club. The room attendant was nice and was the only part of the cruise that was good. Port stops were great. We didn't do any Princess excursions. We did excursions with other groups. Princess gave us no information on what do when getting off the boat. I would go to the Mediterranean again any day as it is beautiful but I will never travel with Princess Cruises ever again. Especially if you are a vegetarian definitely do not take this cruise line. Read Less
Sail Date August 2018
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very ... Read More
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202. Read Less
Sail Date April 2018
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 ... Read More
Thought it was good value, courteous service & good food. Boy was I WRONG! Food has been downgraded, customer service is awful & they show little regard for their passengers & DO NOT TRY TO MAKE IT RIGHT! Need to earn 1500 points in casino to earn 1 DRINK! Any other cruise line, 1500 points makes you VIP with free drinks.Casino small and not well run, PRINCESS HAS TURNED HORRIBLE! Very unfair! All about the money! And don't try to win at their casino or get any perks on board!!!! Or expect to get treated fairly! Won't happen! We were almost Elite cruisers! Won't travel on PRINCESS again, especially the Crown. Shower so small you could hardly fit in it. No sitting area in inside cabins, Cabin's awful! We were booked from 12/1 till 12/22, Big Mistake! Officers & staff were very rude & inconsiderate! Princess used to care about their customers! No more! Read Less
Sail Date December 2017
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A ... Read More
We chose this cruise because we took a 5 star cruise on Princess two years ago. This cruise was especially important, because destinations Bonaire & Curacao are where we spent our honeymoon diving, 20 years ago. NEGATIVES: A cruise ship is a floating hotel. This review is one star, because the mattresses on this ship are SHOT. We paid $3,200 for a suite. Look at the images of our bed, and you will agree that this 'hotel' deserves this one star rating. Regardless how 4-5 star other features on the ship are, if you are sleeping in a 'boat-shaped' bed, tossing and turning all night, back aching, knees aching, it is a ONE STAR experience! The ship is to go in dry dock in March, and all mattresses are set to be changed. That just made us angry! BEWARE, if you have booked Crown Princess between now & March, you will be sleeping on shot mattresses. The ONLY thing Princess can do, to satisfy us at this point, is to give us an anniversary RE-DO, because we deserve it! AGE DISCRIMINATION: My husband & I are avid divers. We booked Princess dive shore excursions on this trip to 'recreate' our 3 week honeymoon in Bonaire & Curacao. We carried 70 pounds of dive gear on this trip, everything we needed except for weights & tanks, for four planned dives, two in Aruba, and two in Bonaire. Princess description of the Bonaire dives stated age 15-70. My husband is a very fit 64 year old Orthopedic surgeon. 36 hours prior to our planned dives in Bonaire, we found a letter on our door stating that Mike's dive had been cancelled because "as stated on our paperwork, 60 is the cutoff age." SO not only was our dive cancelled, they blamed US! Throughout the trip, I checked on Princess' description of the Bonaire Certified Dive Excursion, and it STILL read 15-70! Princess stated that the dive partner's insurance is the reason our dives cancelled. We dive all over the world. I do not believe this is true. Never have I ever seen on any dive liability form, an age limit. Divers fill out a detailed medical questionnaire. That, and fitness to handle your heavy gear are used to determine whether you are fit to dive. Princess has partnered with an excursion that practices gross age discrimination in Bonaire. SIXTY is especially crazy! Really? I would suggest that Princess find a different excursion partner in Bonaire, and I would also suggest that an additional criteria for certified divers, is that they submit proof of DAN insurance, a divers insurance that any avid diver carries. We pre-paid beverages. There is a 15 drink limit, which was not disclosed, but we never came close to that anyway!! In our case, we would have been better off just paying our bar tab. Once we figured out that we would need about 7 drinks a day to break even, we realized that in our case, this was not a good deal! SALES hits: The first two hours on the ship, I believe SEVEN Princess employees hit us up for a wine tasting. Once or twice was fine, but this was highly annoying. I was ready to put a sicker on my forehead that stated "I am not interested in your wine tasting"! Overall, we felt bombarded by staff hitting us up for sales features. INTERNET GRIND: We purchased 100 minutes (110) for $69. The band width is WAY too narrow to accommodate the number of passengers using the internet. The only reason I accessed the internet was to check on my elderly father every couple of days. I needed the entire 110 minutes to accomplish that. The minutes begin when you "connect" but you are NOT connected at that time! It grinds, and grinds, and grinds. It took me 15-20 minutes to access FB and check on my dad, and send him a little note that we were safe, each time I did so. POSITIVES: The Ship: Aside from the mattresses, we were very pleased with this ship & its amenities. I would be rating this a 4 star. 'MUTS' (Movies Under The Stars) is fantastic! One night mid-ship, they had a fabulous 70's style disco night and incorporated Love Boat theme. SUPER FUN! The bar areas are great, we especially frequented the aft bar and greatly enjoyed it! The gym is incredible, with a large selection of equipment, and all cardio-type machines are high and up front, providing majestic views of the sea. The ship has enough pool/bar areas that we never felt crowded. STAFF was just wonderful. From the front desk, to the excursion crew, to bar tenders, wait staff, our main dining staff. Just incredible. 5 Star all the way. Our cabin attendant was SUPERB. Her name is Maria, and we wanted to bring her home! She did her best to resolve the mattress issue, but the images below are AFTER her efforts! NOT Maria's fault. Aruba Certified Diving Excursion was AMAZING. We weren't taken to the beautiful, fragile reefs, and we did not expect to be. Having observed the lack of buoyancy control by many of the other ship divers, I understand fully why! BUT, they took us to two shipwrecks and both were VERY interesting and teeming with life. We actually saw THE biggest Green Moray we have ever seen on the second dive. It was at least 8' long, and just behind it's head top to bottom was two FEET thick! We also saw an octopus on that dive, a rarity in the daytime. I plan to review the operator separately from this. Big KUDO's! Once our dive trip in Bonaire was canceled, we did not book another excursion through the ship. We easily hailed a cab and took the scenic route past the salt flats & flamingos to Jibe City, a world famous windsurfing destination. We sat with our feet in the water drinking a beer, and had a fabulous time. All 3 ports were nice. Bonaire had the best shopping for gifts, really classy, not so much typical "souvenir" items. Port vendors in Aruba & Curacao will warn you that you won't find much in Bonaire. DON'T believe them! Read Less
Sail Date November 2017
We have been cruising for a dozen or so years now and on various cruise lines. We chose this cruise for several reasons. It was a Princess cruise which we had not yet done and it allowed us to spend a few days in London before the ... Read More
We have been cruising for a dozen or so years now and on various cruise lines. We chose this cruise for several reasons. It was a Princess cruise which we had not yet done and it allowed us to spend a few days in London before the cruise. The big attraction was it having a chance to visit Norway and the Norwegian Fjords. While the scenery was amazing and had no issues with the cruise itinerary or the ports we visited the ship experience was a huge disappointment. I describe it to friends this way. I believe the company has tried to cut costs by reducing staffing levels so low it now seriously affects the entire experience. While the service we did receive from individual staff members was good the quantity and quality of service was poor at best. The crew appeared to be working very hard, looked very tired, frustrated, were constantly rushing around and on a few occasions we witnessed arguments, some very loud and vocal. There were line-ups everywhere. I even took pictures of the line-ups at the buffets because I couldn’t believe how long they were. This, I believe, was due partly to the fact that they kept most of the buffet restaurants closed except for a very brief period at the peak of meal times. The food in trays was often empty or only a few morsels left to be picked over, until someone ran by and literally threw more into it. Many, many times the food labels did not match what was in the trays. This being more evidence to the lack of quality control we witnessed throughout this ship. Every single day beverage stations in the buffet area had “please use other station” signs on them. There were constantly dirty dishes piled up all over the place finding a clean table a challenge with guests often removing the dished themselves. Between finding a seat or a beverage we did a lot of unnecessary, and frustrating, walking around at meal time. The closing of the other buffet sections made it very, very, difficult to find a place to sit (other than as a cost saving device, I can think of no other reason to do such a stupid thing especially when people are lined up out the doors). We had purchased a premium coffee package to enjoy on the trip. Once/if we could finally catch a server to order one, the wait was incredibly long. Most times we had completely finished our meals and had to stay and wait for the coffee to finally show up. On several occasions, we simply chose to leave and not wait. At night, they featured their “Movies under the stars”. Here again, there was plenty of evidence of a complete lack of quality control. One day there had been a light rain in the very early evening. When we got to the movie, all the chairs were soaking wet. No one had come by to flip them over to drain them or wipe them down. (Something we saw done on every other cruise line we have travelled with.) On two nights, the volume was so low it was difficult to hear. Had any crew member been assigned to check on the movie venue, they would have notice that immediately or at least we could have mentioned it to them. All in all, this cruise line was a disappointment! As mentioned earlier I believe there has been a significant cut in staffing levels to appoint that they can no longer supply a minimum level of expected service. We have sailed many times in the past and on several different cruise lines, this by far was the worse. I can see by reading other reviews we are not alone in our evaluation of this ship. How sad. No more Princess sailing for us! Read Less
Sail Date July 2017
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America. I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise. ... Read More
Went with Princess to Hawaii 5 years ago and have been on Celebrity and Holland and America. I actually win this cruise, so was looking forward to it as it was going to places I wouldn't have chosen if I was booking a cruise. It got off to a bad start due to IT problems and then when we finally started to set sail circa 6 hours late the ship had to cock back up to deal with A medical emergency for a crew member. We arrived in Zeebrugge on the Sunday morning, a little later than expected, however passengers were not allowed to leave the ship due to immigration, all nationalities bar British and European had to present themselves on the ship with passports and eventually British and Europeans were allowed to leave and an hour or so later all other nationalities, this however, cut short everyone's time in port. Next onto Copenhagen, no immigration problems here and a great day was enjoyed until we got back on ship and an announcement was made that instead of leaving port at 3.00 a.m. To travel to Helsingborg in Sweden, the ship would be staying put as the seas would be too rough to tender in, so the contingency was to stay put in Copenhagen for a further day. Why didn't princess have contingency plans to dock further up the Swedish coast and bus guests into Helsingborg? Instead of which we never got to visit Sweden Whilst in Copenhagen, Norwegian immigration joined the ship and all nationalities bar, British and European had to attend for interview, so they would be allowed to enter Norway. Why did this happen? Who knows, I have never known anything like this on cruises befor Booked the Crown Grill at a cost of $58, well don't bother, bad form the start when we waited ten minutes just to get acknowledged at the entrance. Service very slow, and hour and a half before we got anywhere near a main course! When mains were served the wrong steaks were given to the wrong person and as mine didn't have the jus and I didn't want it, mine had to go back. New steak arrived and I could have soled my shoes with it. Never got asked if we wanted more wine. Complained to both the Matrie D and the Head waiter and all we got was thank you for your feedback and they still charged ue in full. Complete fiasco in the casino with a punter pushing and shoving everyone on the roulette out of the way to get her bets on. Croupier and table manager did and said nothing but I did. Ended up in handbags at dawn with the Casino Manager asking this lady to move to another table but she didn't and he did nothing more. I spoke with him the following day and expressed my dissatisfaction and told him the money obviously talks and she wasn't removed due to the amount she was putting in the tables. He told me that he had watched the CCTV and that he had looked for me to apologise and that she had been spoken to, but she should have been banned from the casino in my opinion Charged for drinks in our bill, when we had a drinks package, went to the front desk and the lad couldn't raise a smile, apologise or even speak with me, he just pressed a few buttons and printed off a new copy of our bill with it removed and when I told him that a smile wouldn't go a miss he sarcastically grinned at me Great staff in the smoking lounge in the casino (Luka) and both Sydney and Grace in the Crooners bar. Food not as good, with the steak on the staple menu in the dining room been replaced with a burger, for dinner in a restaurant setting? On another Celebrity cruise in a couple of weeks and looking forwar to it, as food and overall experience much better Read Less
Sail Date May 2017
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and ... Read More
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and flooring in the gym, no nets on basketball courts, broken machines in the casino. When I spoke to a supervisor about the condition of the ship I was told" Sir, you have to understand that the ship will be going into dry dock so we're not bothering now with those things." Could not believe a crew member would say that to a recently boarded passenger. Got sick first night. Went to medical center second day but could not be seen then due to emergency. went next day and received a bill for $600. Due to critically ill patient we had to turn around and as a result of the delays we missed two of 5 ports- Montevideo and Falkland Islands. Cabin next door to us flooded and at 5:30 AM we had to move ourselves into another cabin. No help from crew as they were "busy" cleaning up. Two small fires during cruise- one in engine room and one in incinerator room. Food was very mediocre in buffet and dining room. The food in Sabatini's was very good. So many problems that the line finally offered passengers a credit on the cruise and on a future cruise. That was well received but as for this cruise, we spent 11 of 14 days at sea on a somewhat run down ship. Very disappointing and a waste of a lot of money. Front desk staff were great as was Cruise Director, trying to be helpful. Read Less
Sail Date January 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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