8 Princess Crown Princess Cruises for the Disabled Cruise Reviews

We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two ... Read More
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two visits from engineering staff. Front desk said it wasn't possible to send a fan... In a truly bizarre twist, the cold water was over 100 Fahrenheit - I've never before had a hot cold shower. Before booking, specified that we would need multiple electrical outlets at bedside (both use CPAP + other med device) - no problem. When we arrived, there was a 1-outlet extension cord & no outlets near bed. It took 2 calls & 3 increasingly heated visits to customer service before finally getting a 3-outlet strip to use with the cord. Partner uses a 48-lb collapsible power chair, but can do short standing transfers. There are no accessible excursions on this voyage... none. Had a great time on the islands hiring our own (considerably cheaper) private excursion or renting a car. Cabin hallways are consistently clogged with housekeeping carts. The cruise director is regularly on the overhead screeching about the latest sale & the entire ship is designed around squeezing out every dollar possible. The 'Sports Deck' has no sports... it's the kid's area. Highlights Some of the staff were truly exceptional. Some of the dining room dishes were excellent and creative. Most of the theater presentations were excellent. Read Less
Sail Date October 2019
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on ... Read More
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on other cruise liners. There are no advantages to booking the mini suite it's exactly the same and one receives no benefits with faster check in, check out, unless your in a "Suite" ! Not a mini suite! Lol Families with iPads, iPhones, kids tablets, curling tongs, hairdryer be warned, you will need to take a double or triple adapter as the mini suites only have 1 small plug, yes 1 PLUG and its in the corridor, so sitting on the hall floor to dry hair and curl it, whilst trying to charge up tablets, iPads etc takes some time! It was uncomfortable actually. Having a bath in the mini suite has advantages but the small room does not need two TV's and even if on an all inc drinks package the water left in the droom is chargeable. Also we were not aware of the $14.50 per person per day gratitity and although we know we pay these on other liners, we usually have discounted rate for 7 year olds, not with Princess adults and children alike are charged the same rate, If you were in a suite and. It a mini suite I believe it's around $15.50 pppn There were so many rude inconsiderate people on this ship, something we've never experienced before. People seem to think they were entitled to just push pass, no pleasantries or general good manners, The buffet food is no way as good as other liners, however the evening dining restaurants are simply superb, providing they don't give away your table! Even though tables next to the windows are free every night, because the waiter cannot give away the table you have to sit where you are allocated. If given da Vinci dining on arrival, be expected to share your family table with at least 6-8 diners even though you've booked a timed seating. It's not on shoving families onto sharing tables with strangers, Ask for Botteleili dining it's best restaurant in terms of friendly staff waiters and all food in all,restaurants is the same, but not having extremely stressed out waiters serving you like they did in Bottechelli is worth asking for Michaelengelo first. There is no free Wifi, they give you access to wifi but the charges to use it per minute are extortionate. One can ask customer services to reduce or remove tips if you feel you did not receive the experience /service you expected, The staff are superb very friendly and very helpful which was great. The 3 piece classical band playing every day in the Pizzeria atrium is not very good, would be nice to have some livelier music. There are lots of great bars including the casino bar which helps us smokers on board, trips are so expensive, we looked at one of the cheapest ones and for 2 adults and 1 child it was over $300 so we did not do any. Pre booking prior to arrival with independent tour operators is a lesson we'll learn for future trips. Our next cruises will not include Princess, even though they give passengers the best ever pillows in the cabins! Read Less
Sail Date July 2017
We chose this 14 day cruise from Fort Lauderdale to Southampton because I have never been to Europe and wasn't sure if my body could handle the flight over. This ship is NOT for the disabled. They have only 3 handicap seats in the ... Read More
We chose this 14 day cruise from Fort Lauderdale to Southampton because I have never been to Europe and wasn't sure if my body could handle the flight over. This ship is NOT for the disabled. They have only 3 handicap seats in the auditorium. On the first day at the safety muster, the 3 handicap seats were taken so I asked the staff to bring in an extra seat but they wouldn't. They directed me to regular seats down several steps from the entrance level. Throughout the cruise there were numerous incidents like this where I needed help but was refused. On disembarkation day, finally a very nice person sought me out and said he is in charge of disability accommodations and he is sorry for how I was treated. I wish that had happened on the first day instead of the last day! Our oceanview cabin was a nice size but the bathroom was super small. Could not turn around in the shower stall. Dining room meals were good, sometimes excellent. Buffet was downright awful. My son got the coffee card for specialty coffee drinks and he liked that a lot. We all tried various cocktails and thought they were very good. Ports were Ponta Delgada (awesome), Lisbon (meh), Bilbao (my favorite), LeHavre/Paris (awesome), and Southampton. We stayed in Europe for 3 more weeks and had a wonderful time. Read Less
Sail Date April 2017
I will start off by saying this was the most unfriendliest crew I have ever seen on any of my cruises. There was no cheerful hellos and it seemed as if the crew had been yelled at before we got on. I don't know what the problem was ... Read More
I will start off by saying this was the most unfriendliest crew I have ever seen on any of my cruises. There was no cheerful hellos and it seemed as if the crew had been yelled at before we got on. I don't know what the problem was but I know our group was not the only ones to see this. Most everyone we talked to felt the same. Embarkation we waited in a long line that went into the parking lot. The did not open the doors early causing everyone to wait. Disembarkation went smoothly. There were three of us in an accessible balcony room. The room was nice except for where the third person had to sleep. It was way to high up and a wobbly ladder to get up there so my 68 year old friend opted to sleep on a mattress on the floor. When you opened the sliding door there was a high pitched screeching sound that was unbearable. So the first night we slept with the door closed until they repaired it the following day. Also the door has a metal piece that is made for a wheel chair to safely go over it. Well the piece would pop up when you stepped up it and two of us tripped over it. We called twice for it to be repaired but it continued to happen. I truly hope no one gets hurt as it was really dangerous. When we met our steward Jim we asked him if we all could have two bath towels. He at first told me no only 1 per person. I was really surprised as I have never been refused this before. So I called passenger services and we were able to have 2 bath towels apiece. He also was not that great in cleaning the room and would forget to empty our trash cans. We ordered the robes for the room. They were not in the room so I had to call for them. When they came they were still wet. We hung them outside to dry but then later in the evening our steward brought us some dry ones and took the wet ones. I called to make sure of the options we had for dinner since we did the anytime dining. I was told we could go to DaVinci and Michelangelo. So we went down to DaVinci and we were told we could not eat there until after 7:45. My friend has had 4 strokes and is her left arm is paralyzed and she has a brace on her left leg and walks very slowly with a cane. I was upset that we had to leave this restaurant and head to Michelangelo. This is the reason I called passenger service to make sure she did not have to walk far. At Michelangelo we were unable to get a table for 4 of us. Three of us were traveling together and we met a nice woman who was traveling alone so she joined us. Each time we had dinner we had to have a sharing table. I was disappointed that we could not have a table for just us. The one night I asked the Maitre d if he had a table by the window and he threw his arms up in the arms up in the air in a huff. I stepped back and said sir all you had to say was yes or no you did not have to get angry. Then the following night we went down for dinner and when he went to seat us the friend that we met followed me and apparently he did not think she was with me and he yelled at her to go back and wait. He was so very rude. This was upsetting. The food in the dining room was not the best. I have had better on my last two Princess cruises. They also took the strip steak off as a staple item on the menu and changed it to a hamburger. That surprised all of us. One of the worst things to happen to us was in Sabatini's. The casino comped me and my two friends a dinner there. The women we met joined us but had to pay the $29 dollar charge. We all ordered the lobster and the artichoke casserole. The casserole was good but the lobster was AWFUL. I will say it again....the lobster was AWFUL!! I so wish I had brought my camera. Our lobster tails were black on the bottom. Mine was the worst. They smelled very fishy and the taste was atrocious. We all sent them back. We did not ask for a refund as we were comped the meal but our friend asked for them to remove the charge from her bill. They said she should order something else. She said no, that this totally ruined her appetite. The waiter got the manager (at least I think that is who he was) and he refused to give her credit for this meal saying she had eaten the souffle. OMG I could not believe what I was hearing. The lobster was spoiled and they would not refund her the money. I felt so bad for her. And for us this was supposed to be a special treat and it certainly was memorable but not at all special. I found the gym to have only 2 recumbent bikes. Which with my back surgeries is the only type of equipment I can use. It made it difficult for me to get to use the bike as they were taken when I would go down. Also disappointing was that the gym opens at 7. Most ships the gym opens at 6. And if you call passenger services they will tell you the gym opened at 8. We did not get a lot of good info from passenger services. Then other thing I noticed on this ship was the lack of communication. We had a very rocky night and day on the last full sea day. Very little communication on that day as well as the other days. Oh and the first day when they gave us the temperature they only gave it in celsius not in farenheit leaving many of us clueless as to what the temp was. The ports we went to were Amber Cove which was very nice. And Grand Turk which was equally as nice. I would totally do those ports again but not on this ship. The ship needs to be refurbished, the bathroom smelled awful and the ship did not sparkle but looked rather dirty. I read on cruise critic that it is going to be dry docked and that is why it looks this way. Not sure of this but this is what I read. Also there was an elevator out causing long wait times to use the elevators. The thing that made me feel sad was this was my two friends first cruise. And I told them about how good the food was and how the crew is wonderful. Well they did not have a good experience and this really disappointed me. I hope Princess makes some necessary changes on this ship. And I hope the crew gets in a better mood for the next travelers. Read Less
Sail Date March 2017
airlines beat up my electric wheel chair. Princess wanted $20.00 per day to use one of their many many wheel chairs. I was almost trapped in my room for 28 days. Also they didn't have much to do one the days at sea. No cooking ... Read More
airlines beat up my electric wheel chair. Princess wanted $20.00 per day to use one of their many many wheel chairs. I was almost trapped in my room for 28 days. Also they didn't have much to do one the days at sea. No cooking classes, special events and such. A very stupid ceremony for crossing the equator. It was chocolate sauce, hot sauce and such poured over the people. Also the movies really weren't that good. They were old. The show from Soma was very nice, Food was average except at the 24 hour café on deck 5. when I asked for help from the front desk over my electric wheel chair they did not care. All they wanted was $20.00 per day for a loaner. It was also odd that the tenders took carts and such but would not take my chair. That meant I could not get off in many locations. I could only see Bora Bora from my cabin balcony. I hate when the staff speak in native tongue with other staff while addressing you. No excursions in some places and very little help. Read Less
Sail Date October 2016
I'm confined to a wheelchair since age 12. I can use my arms in my manual chair. I've been on other ships, but the crown princess was not friendly. The people were all nice and the food was great. But could i get in any adult ... Read More
I'm confined to a wheelchair since age 12. I can use my arms in my manual chair. I've been on other ships, but the crown princess was not friendly. The people were all nice and the food was great. But could i get in any adult areas.. Like the pool or sancuary, no. Had to sit in back of last row of seats at theater (only 4 on each side allowed) and no getting in front of ship - steps again. On the celebrity solstice i played basketball and golf with my husband, but not on princess- steps! All the humps and heavy awkward doors to everywhere wete impossible to go anywhere myself. Hope those in chairs get this information, because princess did not volunteer to tell us till aft e we paid $5000 to get on that ship! After expressing my concerns, their response was.... " oh sorry". Please spread the word to those like me. Thanks! Read Less
Sail Date June 2015
My husband is severely disabled and uses a mobility scooter to get around. I discussed this with the TA prior to making our booking to ensure that his scooter would get through the cabin door without the need for a disabled cabin. We were ... Read More
My husband is severely disabled and uses a mobility scooter to get around. I discussed this with the TA prior to making our booking to ensure that his scooter would get through the cabin door without the need for a disabled cabin. We were assured there would be plenty of room having provided them with the dimensions.This is the first time we have cruised on a large ship - normally cruise with approx 1800-2000 passengers, whereas, Crown Princess had 3159 passengers onboard for this cruise. On all previous cruises we have embarked at the Mayflower Terminal but this one embarked at a different terminal and we had a long wait with the car until we were called along to remove our luggage. Porters were available but I was asked to remove our luggage (being disabled didn't matter!) We struggled along to the terminal with our hand luggage and suit/dresses and waited again in a long queue to be checked in with passports/boarding passes etc before moving along to the security process. Once again we were met with long queue's but being disabled we were asked to move into a different queue. However, some other people followed us who were not disabled (clearly saying they are not prepared to wait in the other queue) and this was not properly marshalled. Upon placing our personal items on the conveyor belt I was asked to remove my shoes whilst my husband was asked to remove his coat. Security staff had no empathy with our circumstances and I became distressed from witnessing my husband's difficulties with their requests.At this point the passengers behind me were complaining about the process and queue's and we were rushed through uncourteously leaving me in tears in the terminal. I asked repeatedly to speak to a manager and several staff approached me but made excuses of time constraints/carrier's problem and said get onboard and have a drink!!! We eventually got onboard two and half hours later which is disgusting amount of time compared to our other cruise experiences. I immediately went to the reception to complain of our experience and it apeared to fall on deaf ears through a language barrier. We proceeded to our cabin only to find that the scooter had approximately quarter of inch gap either side and we struggled to get the scooter in/out on each occasion. We were on Lido deck with a balcony and the room didnot leave any space once the scooter was inside causing additional mobility problems for my husband throughout the duration. Although we have cruised before many times we have always been on English ships and with so many things to think about, we had overlooked the adaptor required to recharge the scooter, phones etc. I telephoned reception to ask where the socket points were situated and was told behind the bed!!! How on earth they expect a disabled passenger to pull out the bed to access an electrical point is beyond me but when a crew member came to assist us, he could not locate one other than the one by the dressing table, which we had been advised not to use as it would blow our equipment up. Seems to me like this ship is NOT wheelchair.scooter friendly both in terms of cabin access unless you request a disabled cabin or in the buffet area's as it becomes too crowded and crew members tell you to get up earlier!!! I do not appreciate being told what time to get up or eat on holiday and this experience was by no means relaxing. We purchased an adaptor from the shop onboard but they sold us the wrong one! Eventually, reception staff provided one but not before they got me to sign a receipt for 20$ incase I didn't return it. I removed the 15% gratuities from my bill early on, although you cannot remove them from the bar tabs but I tipped those that I felt deserved it. Food in the buffet (Horizon Court) and regular dining room was repetitive and I wasn't prepared to pay additional cover fees to dine elsewhere onboard. This was booked as a special Anniversary cruise to celebrate our Silver Wedding Anniversary and we had inquired if we could renew our vows onboard - we were told that because it wasn't 7 days or more this was not possible, the captain would be too busy. However, I found out that there was going to be a wedding onboard and the captain would be doing the ceremony. Double standards in my opinion. Nothing against the bride and groom, but Princess cruises should explain properly to their customers to avoid disappointment. I can only presume there is more revenue in a wedding than renewal of vows? We didn't go ashore as we felt the experience wouldn't be a good one and disembarkation was as frustrating as getting onboard - never have I been so relieved to get home as we were from this holiday. Entertainment: Magician/comedian Philip Hitchcock - average, nothing to write home about Comedian - Mickey Zane - excellent performance(s) 2 different shows - good content. Summary I don't feel this was value for money and I don't think the level of customer service was that impressive considering it is an American ship. . Not surprising - we won't be cruising with them again.   Read Less
Sail Date September 2013
This was the "Cruise from Hell". My husband and one of our traveling companions were infected with the Norovirus on the ship. They sent medicine which they charges us for! The newspaper article I read said that the rooms were ... Read More
This was the "Cruise from Hell". My husband and one of our traveling companions were infected with the Norovirus on the ship. They sent medicine which they charges us for! The newspaper article I read said that the rooms were disinfected 3 times a day. NOT TRUE. Our room was "passed through" one time only. We heard many different stories about prior infected guests on many other Crown Princess Cruises. Most of the guests are elderly people and cannot handle the stress from sicknesses. We were given many different stories on what was really going on on board this cruise. No one was honest with us. We were also evacuated from our room because Life Flight had to remove a guest and were treated horribly. We were shuffled all over the ship. Told to go to the Princess Theater. We couldn't get in there because they were shootinga commercial. One gentleman was removed from his room while doing a breathing treatment and was left in the hall outside of the Princess Theater and was in need of medical help. Upon disembakation we were literally dumped in the terminal by the staff. We are both handicapped and were left in the galveston terminal by ourselves to retrieve our own luggage and get to a bus. Once we were off the ship no one cared. We have thoroughly enjoyed sailing with Princess in the past, but will have to seriously reconcider future cruises. We will NOT, however, EVER cruise on the Crown Princees again. Read Less
Sail Date December 2012
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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