49 Princess Crown Princess Cruises for the Disabled Cruise Reviews

I want to first thank you for the most wonderful time. This was our first cruise since 1968. I was in the U.S. Air Force for over 28 years and in 1968 I was transferred from Greece to Italy. We went from Iraklion Crete to Pireaus ... Read More
I want to first thank you for the most wonderful time. This was our first cruise since 1968. I was in the U.S. Air Force for over 28 years and in 1968 I was transferred from Greece to Italy. We went from Iraklion Crete to Pireaus Greece to Brindisi Italy. Which was great but nothing compared to this cruise. To start, the agents along the way were all terrific in their information and guidance. The hotel B Ocean was extremely nice. The embarkation from the hotel to the ship was handled in a very efficient manner. Our cabin was superb with all the amenities and extras plus very spacious. My wife and I slept like angels (terrific bed). The service was unbelievable, with courteous and helpfulness. My wife and I preferred the anytime dining but a few times we made reservations. Every Dining facility was outstanding with a very warm atmosphere. The Da Vinci and Michelangelo had the most exquisite and appealing menus; please praise your chef and staff. We loved the Horizon Court, the variety of food was top quality; deserts were out of this world. All the entertainment could be rated with Las Vegas and Broadway. We enjoyed all the activities especially Trivia, Marriage Game & Battle of the Sexes. We cannot say enough about the service; from the customer service, waiters, cooking staff, our personal room steward (Edsel) and complete crew. Who ever thought up the EZ Check when disembarkation should be given a medal. It was such a great help to know your luggage was being taken care of, Thank You. My wife and I have traveled the world in the military (overseas for over 16 years) and this has been our dream of a lifetime. We have been married for 59 years and now are thinking of making our 60th Anniversary a cruise on the Crown Princess. Thank You for all your kindness and courtesy. Until we meet again. Princess you are the best. Read Less
Sail Date January 2020
I choose it because I would be in Aruba for my 75th birthday and I love Aruba. The age of the passengers was old old old. Not my cup of tea. I would not recommend princess if you want a younger crowd. They were also lacking in movie under ... Read More
I choose it because I would be in Aruba for my 75th birthday and I love Aruba. The age of the passengers was old old old. Not my cup of tea. I would not recommend princess if you want a younger crowd. They were also lacking in movie under the stars and some interesting activities on sea days and half port days. I understand that the ship is going in for another refurbishing in March. It needs it. I’ve been on 16 other princess cruises and I recommend doing the Royal, regal, or their newest ship as a lot more is offered. The explorers lounge had some great acts and games but never enough room for all the people. They should have used the fusion lounge as it is much bigger. Being out on deck I expected more from the movies under the stars and much time nothing was happening. Also, in the cabins there should be music stations for those wishing to just have some music without watching the tv screen. Read Less
Sail Date January 2020
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking ... Read More
I was trying to go to places I have not been like St. Kitts and Antigua. Which we never got go see! I have been on over 29 cruises with many different cruise lines. This was my WORST Cruise so far. From the Diesel Generators breaking down( Maneuverability and traveling very slow) to be without Power or basic Power in our room for about 4 hours in port ( St. Lucia) with a cabin friend in a wheelchair was not fun. We also had very bad weather out at sea. We had more sea days then I ever wanted. I did like their Medallion it was quickest I have ever been on and off a boat with a person in a wheelchair. Food was not that great had to send back my meals a few times due to temperature, heavy seasoning and taste. They had also tried to pass off leftovers from the night before(pot roast) to new dish. Pot Pie with Steam vegetable on the side with no seasoning. Not a good taste! Casino was good! Very Smokey in none smoking area! Took a Steel Drum Class with Mr. Wilson. Very Fun! Very enjoyable. It took 72 hours to get our Laundry back from Cleaning. Entertainment was good. Very Funny Comedians. You know you have a bad cruise when you receive a letter form the Captain of the ship at Sea Day with a gesture of concern to receive a Future Cruise Credit to 35% of the base cruise fare paid. Not good! I was told by another guest. He did this so you could book another cruise before getting off the cruise. I did not like this Gesture! Princess needs to due a lot better! Read Less
Sail Date January 2020
My wife and I chose this cruise because we were looking to find a wider variety of age groups than we usually find when we cruise between holidays. The younger families and children add energy and excitement. Even if all you want to do ... Read More
My wife and I chose this cruise because we were looking to find a wider variety of age groups than we usually find when we cruise between holidays. The younger families and children add energy and excitement. Even if all you want to do is "people watch", that can be more fun and entertaining. This cruise offered some wonderful destinations for me to enjoy some of the more active things I like to do; sailing, hiking, kayaking, and snorkling/swimming. And while I protected myself off shore with sun block, my wife could read, rest, pamper herself in the Lotus Spa, or catch a movie. I love to sail, and I went again on a small Hobie Cat at Princess Cay. What a thrill! A boat ride at St. Lucia to the Pitons was gorgeous and the stop at a beautiful tropical beach capped off a perfect excursion. My wife had a manicure and pedicure that looked fantastic, but she thought they could have and should have used better polish for the pricey job, as her nails were showing wear after just a couple of days. The buffet was good, especially the little deserts that are portioned so you don't feel too bad cheating with a few samples. We dined on Christmas Day at Sabatini's Restaurant. Good food, beautiful surroundings, for this special occasion, but we both decided we prefer the typical Italian comfort food like lasagna, chicken parm, etc. over the very upscale Italian dishes. I think most people would really love the experience. Most of the entertainment was top-notch, but we felt the main production singers were not the best we've seen and their production with "Soul" music was a little laughable. After that show we agreed with many of the guests that it fell way below Princess standards. We loved the comics and magician and I thought the production musicians and dancers were top notch. The Voice of the Ocean is always fun, and the "mentors" were hilarious. Can't wait for our 2021 New Years cruise, booked while on board. Read Less
Sail Date December 2019
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two ... Read More
We went with a large group (100+) organized by a very reputable agency. The agency owner & key organizer traveled with us & did their best to address issues, but... The room was consistently over 75 Fahrenheit - even after two visits from engineering staff. Front desk said it wasn't possible to send a fan... In a truly bizarre twist, the cold water was over 100 Fahrenheit - I've never before had a hot cold shower. Before booking, specified that we would need multiple electrical outlets at bedside (both use CPAP + other med device) - no problem. When we arrived, there was a 1-outlet extension cord & no outlets near bed. It took 2 calls & 3 increasingly heated visits to customer service before finally getting a 3-outlet strip to use with the cord. Partner uses a 48-lb collapsible power chair, but can do short standing transfers. There are no accessible excursions on this voyage... none. Had a great time on the islands hiring our own (considerably cheaper) private excursion or renting a car. Cabin hallways are consistently clogged with housekeeping carts. The cruise director is regularly on the overhead screeching about the latest sale & the entire ship is designed around squeezing out every dollar possible. The 'Sports Deck' has no sports... it's the kid's area. Highlights Some of the staff were truly exceptional. Some of the dining room dishes were excellent and creative. Most of the theater presentations were excellent. Read Less
Sail Date October 2019
I initially chose this cruise because of its itinerary. Unfortunately though the stops are very appealing, be sure to check the amount of time spent in each port; I found that some of the best ports only had a five hour dock. Also, this ... Read More
I initially chose this cruise because of its itinerary. Unfortunately though the stops are very appealing, be sure to check the amount of time spent in each port; I found that some of the best ports only had a five hour dock. Also, this ship never disembarked on time along with the fact the majority of its guests are 70+ years of age and have assistive devices (even longer wait times and disembarkation times). Ship itself is average- nothing fancy, nothing extravagant. We spent the first 3 nights of our stay in a HOT cabin due to "AC issues". The dining for us was a huge disappointment. This ship happens have the smallest buffet area I have ever seen that served leftovers from previous days. The food is bland and lacks presentation. It would appear as though we're being served slop. My son and I had to rely on the Salty dog and Slice pizza to enjoy any meal. The ship was filled with individuals that have gotten free rooms (because they gamble in the casino) so they come across as ungrateful/bored/miserable people. My son hated this trip and told me he refuses to cruise again. I was robbed in Bonaire during an excursion. When I got back on the ship after spending my time in the police department filing a report, I needed to contact my bank. USAA was called for me however they needed to verify me with a text message or email. The ship refused to give me internet access for the moment to verify my account NOR did they ask me if we were alright! I was told we could purchase internet for the day rate of $20. At this point I felt Princess didn't deserve any more of my money so we stopped at a Starbucks on the next island. I will cruise with others again, but Princess is a HUGE disappointment. Read Less
Sail Date October 2019
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. ... Read More
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. Embarcation was fast (we are Platinium) and they offer cake and coffe while we wait in a private lounge. The ship, our cabin, dining venues and especialy the service was wonderful! Entertainment was good when the dancers and singers were giving the show, but stand-ups were skeaking too fast for those who were not english speaking (native). Ports : we had been to most of them before, so we just walked around in the neighbourhood, except for Dominica, where we took a tour by Princess (good idea, since it was late and they waited for us!). We were surprised by 2 other family members who joined us for the cruise! They managed to find out our cabin number and booked the cabin just beside us! We then opened the balcony doors to have a 3 cabin balcony... very nice! (for confidentiality... that is another story!) We did the same cruise last year and truly enjoyed both cruises. Read Less
Sail Date March 2019
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. ... Read More
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. Do not spend US$40 on the "Magen's Bay Scenic drive". Grab a taxi and save your money for the gouging you will take when you get to the concession at Magens's Bay. Chair and umbrella rental are DYI, unless you provide a compulsory "tip" of US$5 to the shysters standing by the equipment. Driver dropped us off with no instruction and nowhere near chair concession. Entertainment is also tired! When a fresh talent, such as a comedian, come aboard, it's SRO! Sanctuary? Lotus Thermal Spa? Forget that if you have mobility issues! Elevators to these places are out of order. I am seriously thinking of canceling my Transatlantic in September after this experience Read Less
Sail Date March 2019
Absolutely wonderful 10 day cruise in Jan toSouthern Caribbean Medley on Princess Crown. The Crown is a beautiful classically decorated ship with Serene and elegant decor. Easy to get around. From food to excursions to weather....awesome. ... Read More
Absolutely wonderful 10 day cruise in Jan toSouthern Caribbean Medley on Princess Crown. The Crown is a beautiful classically decorated ship with Serene and elegant decor. Easy to get around. From food to excursions to weather....awesome. We were on Caribe deck 10 room 219 and had an extra large balcony. Excellent service from steward. We did 5:15 traditional dining in Davinci. Samrun was the head waiter. Pancakes in dining room in am excellent. Buffet provided plentiful variety. Pizza was great! We spent two afternoons in the Sanctuary which was very pleasant. However you must go immediately to the Sanctuary to reserve upon embarkation as it sells out and options were not our first choice. Plan ahead know your schedule for the week when you arrive to make your reservation. We were offered citrus or cucumber water, tea, sandwiches, pastries, and desserts in the Sanctuary. The Entertainment and activities plentiful. Only blemish was princess tour in Curaco called Made in Curaco which varied from advertised itinerary and took us to a market in an area that is being turned around. Overall this was very minor. The items for sale were really a donation and of little value. We took a spice island tour in Granada by Mandoo Seales which was excellent. He is a local and really gives a insiders view of the island. In Aruba we selected a tour by Vacations to Go for tour of Aruba Aloe with our guide Gary. Dominica Princess cocoa plantation tour with our guide Sharika was great, even if the road was not for the faint of heart. Sharika was funny and spoke excellent English. The information on how chocolate was made was exceptional information. Ample samples given at end of tour complete with a cooking demo. If it was raining I would not want to be on this road. The January weather was perfect. Mid 80’s no rain, beautiful sunshine. Wonderful vacation. There were four in our party and I would actually repeat this trip in a few years. Read Less
Sail Date January 2019
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic ... Read More
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic to Do show was fun. We liked Eileen Gray and the 3 Tenors. There was a problem with people saving seats. Princess needed to give out tickets and if people didn't show, open up the empty seats for standby. I would have liked to have known in advance the activities and entertainment, not just the night before so we could plan ahead. A full third of the ship was Chinese with limited English. It would have been nice if Princess had subtitles overhead as the opera often does so they could follow along, especially with the comics. The music in the atrium was wonderful and I caught the tail end of a band on the top deck who sounded great. My nook broke so I went to Princess's library...There were maybe 200 books with a very odd selection to choose from. Princess need to spend some money on enlarging the choices. We did not do any Princess excursions but booked on own for half the price and travelled in Mercedes Mini vans instead of a big bus. We loved the afternoon tea which was so relaxing after a busy day. The tea and food was exceptional. The food in the main dining room was good but not particularly adventurous. The steak was overcooked the night we had it. The vegetables, on the other hand, were exceptional. They were a delight each night. Read Less
Sail Date October 2018
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was ... Read More
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was awful and did not even try to remedy the horrible food. The cabins are small and outdated. The entertainment at night (nightly shows) were awful. The comedian was not funny. Even my kids didn't like the Kids Club. The room attendant was nice and was the only part of the cruise that was good. Port stops were great. We didn't do any Princess excursions. We did excursions with other groups. Princess gave us no information on what do when getting off the boat. I would go to the Mediterranean again any day as it is beautiful but I will never travel with Princess Cruises ever again. Especially if you are a vegetarian definitely do not take this cruise line. Read Less
Sail Date August 2018
I traveled with my mom, who has mobility issues. We both wanted good food, good entertainment, and we weren't interested in a party atmosphere, so from our research the Princess line seemed to fit the bill. We hit upon an excellent ... Read More
I traveled with my mom, who has mobility issues. We both wanted good food, good entertainment, and we weren't interested in a party atmosphere, so from our research the Princess line seemed to fit the bill. We hit upon an excellent deal on a mini-suite, and so we booked a cruise on the Crown Princess from March 11-16. Embarkation was great. I indicated in advance that my mom would require wheelchair assistance for embarkation and disembarkation and everything went smoothly. We had no complaints whatsoever about the food. From the buffet to the main dining room to the Specialty restaurant (Sabatini's) we enjoyed every meal. The service was outstanding, particularly at Afternoon Tea (which we enjoyed twice). We did one excursion, the Panoramic City Tour with lunch and swimming at Cabarete beach in Puerto Plata - and it exceeded our expectations. It was well-organized, the bus was comfortable, and the driver and tour guide were excellent. The driver waited patiently for us as we were always the last to get off, and my mom's walker was stowed carefully each time we boarded the bus. At the beach we had lots of time to relax and swim, lunch was great, and the price was right - the 6-hour tour with lunch was only $39 USD. On the ship we enjoyed a movie under the stars (The Greatest Showman) which was a lot of fun, and we saw the funniest comedian I've ever seen live, (and I'm from Montreal where we know comedy) Steve Caouette. I wish we had been able to see and do more but five days goes fast, and before we knew it it was over. There were only two blemishes during the whole week, and they were toward the end of the cruise. On the last full day on our way to afternoon tea we learned that someone forgot to unlock the 6th floor elevator, and by the time we found someone to unlock it we were late for tea. Not a big deal but it kind of threw us off schedule. The biggest negative was on disembarkation day. We were told to go to the Vines wine bar for 7:30 AM. to wait for wheelchair assistance. In the meantime I got us breakfast at the International Café and as I was doctoring my coffee I put the empty sugar packets on the counter and was promptly scolded by one of the staff in the specialty coffee section. He then went to the trouble to point out the small tin garbage receptacle on the counter, threw my used spoon dramatically into a buss tub, and picked up and slammed the garbage tin on the counter and said "Garbage!" very loudly for emphasis. This was obviously a person who was overtired and stressed, and I hope he takes some time off soon to recharge. I was tired, too, after a week of travelling with a disabled person. I didn't need drama in the last hour of a vacation that was two years in the planning. Overall a great cruise and we're already planning our next one - we'd sail with Princess again in a heartbeat. Read Less
Sail Date March 2018
Our family reunion group of 8 people wanted a warm climate and interesting islands to visit. This cruise was on a week we all had available. We did not really care where it went, just warm weather was important. Accommodations for 91 ... Read More
Our family reunion group of 8 people wanted a warm climate and interesting islands to visit. This cruise was on a week we all had available. We did not really care where it went, just warm weather was important. Accommodations for 91 year old Mother in a wheel chair were good. Meals great no matter where we ate in dining rooms, Horizon or Grill. Service staff were EXCELLENT. My favorite feature was the International Cafe, open 24 hours near the central Atrium. Nice music there, opportunity to paint and take steel drum classes. Cabin C416 was fairly spacious, lots of closet space and drawers. Mattress was great. I should have asked for a top sheet. Stacy the masseuse, and Brandon, the acupuncturist were excellent. Life jacket/Safety drill sadly was a joke. Holland America Eurodam makes it much more detailed and stresses the importance--has roll call at your station. I liked Princess and would cruise again with them. I still believe I have more learning opportunities on Holland America. I'm not a pool and hot tub person. I like to take classes,hear lectures and learn something. Read Less
Sail Date February 2018
We love leaving the Midwest in the winter and head to the Caribbean. This was a great trip! The Crown is going into Dry Dock for some upgrades and I am sure they will all be great upgrades. We were lucky and already had the new mattress ... Read More
We love leaving the Midwest in the winter and head to the Caribbean. This was a great trip! The Crown is going into Dry Dock for some upgrades and I am sure they will all be great upgrades. We were lucky and already had the new mattress and loved it. The crew was amazing and did everything they could to help. Horizon Court is still a downfall for Princess. After having been on the Regal and seeing the new set up, it makes the old design harder to deal with. Don't get me wrong, we will continue sailing with Princess for all our cruises but there are changes for the older ships that would be nice improvements. The entertainment was good and there was always something going on. You could do as much or as little as you wanted. We did back to back with Eastern and Southern and really liked the ports we visited. We had been to most of them before but we enjoy them all and returning after the hurricane damage was interesting. We feel the islands need the tourist dollars to rebuild and thrive again. The Islanders we came in contact with were all grateful the ships were stopping again. At the end of the 16 days for these 2 cruises we disembarked and walked across the parking lot and boarded the Regal for 2 more weeks in the Caribbean. In 30 days we only repeated 1 port and that was St. Thomas. Even that wasn't an issue since we had a beautiful day for the 1st visit and it was really rainy and messy the second visit. We just stayed onboard the 2nd visit and made it a "sea day". Read Less
Sail Date February 2018
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for ... Read More
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for wheelchair access to promenade deck and pool area. No wheelchair accessible doors to sports deck, and Sanctuary is only accessible by lift which we are told is often out of service (when I was ready to go down from the Sanctuary the lift was not working so I had to wait 2 hours for repairs (and there is no washroom on that level - not good). 6th deck has different levels so one needs to find the ramp to get from dining room through the casino to the theatre. The 6th deck theatre has very limited wheelchair seating and the 7th level requires a steep ramp. Explorer lounge where much of the trivia games and other entertainment takes place also requires a steep ramp so I could not participate. The most disappointing was that only passengers who could walk could disembark in Bonaire. Because I use a manual wheelchair I was not allowed to disembark because they claimed that the safety officer said the ramp was too steep. The staff was rather rude about it and didn't care that we specifically choose docked ports so I could disembark. We have sailed other cruise lines which were more suited for wheelchair users. Read Less
Sail Date January 2018
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on ... Read More
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on other cruise liners. There are no advantages to booking the mini suite it's exactly the same and one receives no benefits with faster check in, check out, unless your in a "Suite" ! Not a mini suite! Lol Families with iPads, iPhones, kids tablets, curling tongs, hairdryer be warned, you will need to take a double or triple adapter as the mini suites only have 1 small plug, yes 1 PLUG and its in the corridor, so sitting on the hall floor to dry hair and curl it, whilst trying to charge up tablets, iPads etc takes some time! It was uncomfortable actually. Having a bath in the mini suite has advantages but the small room does not need two TV's and even if on an all inc drinks package the water left in the droom is chargeable. Also we were not aware of the $14.50 per person per day gratitity and although we know we pay these on other liners, we usually have discounted rate for 7 year olds, not with Princess adults and children alike are charged the same rate, If you were in a suite and. It a mini suite I believe it's around $15.50 pppn There were so many rude inconsiderate people on this ship, something we've never experienced before. People seem to think they were entitled to just push pass, no pleasantries or general good manners, The buffet food is no way as good as other liners, however the evening dining restaurants are simply superb, providing they don't give away your table! Even though tables next to the windows are free every night, because the waiter cannot give away the table you have to sit where you are allocated. If given da Vinci dining on arrival, be expected to share your family table with at least 6-8 diners even though you've booked a timed seating. It's not on shoving families onto sharing tables with strangers, Ask for Botteleili dining it's best restaurant in terms of friendly staff waiters and all food in all,restaurants is the same, but not having extremely stressed out waiters serving you like they did in Bottechelli is worth asking for Michaelengelo first. There is no free Wifi, they give you access to wifi but the charges to use it per minute are extortionate. One can ask customer services to reduce or remove tips if you feel you did not receive the experience /service you expected, The staff are superb very friendly and very helpful which was great. The 3 piece classical band playing every day in the Pizzeria atrium is not very good, would be nice to have some livelier music. There are lots of great bars including the casino bar which helps us smokers on board, trips are so expensive, we looked at one of the cheapest ones and for 2 adults and 1 child it was over $300 so we did not do any. Pre booking prior to arrival with independent tour operators is a lesson we'll learn for future trips. Our next cruises will not include Princess, even though they give passengers the best ever pillows in the cabins! Read Less
Sail Date July 2017
We chose this cruise as a gift for our 17-year-old granddaughter. She wanted to go to St. Petersburg. We chose this cruise rather than the one on the Regal Princess with a similar itinerary because it started and ended in Southampton, ... Read More
We chose this cruise as a gift for our 17-year-old granddaughter. She wanted to go to St. Petersburg. We chose this cruise rather than the one on the Regal Princess with a similar itinerary because it started and ended in Southampton, England. This gave us the chance to visit one of our favorite cities again. Overall we had a wonderful cruise. Our cabin stewards, especially the first one, were well prepared to do their jobs. Our meals whether in the dining room, horizon court, specialty restaurant, or grill were always tasty. We do think that the beef served in the main dining room is of lesser quality than it was a few years ago. If we could have changed anything about the cruise it would have been better mattresses on our beds and on-demand television. We had these items previously and did miss them this cruise. Where this cruise stands out is on the all-inclusive photo package which we purchased pre-cruise for $99. We more than got our money's worth from this purchase. We came home with all of our photos as well as a thumb drive with digital files of our photos. Read Less
Sail Date July 2017
We chose this cruise because it visited many of the places that we wanted to see and we were not disappointed. Embarkation and disembarkation both went very smooth and staff couldn't have been more helpful. Our cabin was a ... Read More
We chose this cruise because it visited many of the places that we wanted to see and we were not disappointed. Embarkation and disembarkation both went very smooth and staff couldn't have been more helpful. Our cabin was a disabled one and was extremely clean and comfortable and well situated for us on the Lido deck making it easy to get outside to the pool areas and Horizon court dining halls. Not far from the lifts either making access to other decks very easy. Our friend had a cabin backing onto ours and she also was very pleased. The food served in all areas was of a very high and varied standard and we all have no complaints there although I did hear a few moans from a couple of other guests that the toast was cold .Well I personally cannot expect piping hot toast when serving so many people . I think some people just like to moan A bit. The service in all restaurants was extremely good and the waiters /waitresses were very pleasant. Read Less
Sail Date June 2017
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of ... Read More
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of draws had all odd knobs as handles and some draws were almost impossible to open, the balcony was covered in paint splashes and the blue plastic floor was sticking up in places. The Staff were extremely friendly and helpfull, plenty of room to move around all areas with my electric scooter, but had to be carefull with the lift doors as they shut very quickly catching many passengers out. The Entertainment was hit and miss some very good others below average. Hozion court buffet was the biggest let down the food was not paticulaly hot and by the time you had chosen all and return to the tables is warm maybe Luke warm at best.Desserts were the same most days occasionally a fruit crumble appeared but that ran out quite quickly and was replaced by bread pudding every time. Room service was fairly good when they managed to get the order right. Ports of call were very efficient but the chose of accessible travel options offered on the advertised princess excursions were very very poor. However princess cruises managed to meet our needs with alternative vehicles . Crown princess is in need of a upgrade refit . We have booked another cruise on the Sapphire Princess as we enjoy the freedom the ships give to the disabled,fingers crossed it is in better condition. Read Less
Sail Date June 2017
We chose this 14 day cruise from Fort Lauderdale to Southampton because I have never been to Europe and wasn't sure if my body could handle the flight over. This ship is NOT for the disabled. They have only 3 handicap seats in the ... Read More
We chose this 14 day cruise from Fort Lauderdale to Southampton because I have never been to Europe and wasn't sure if my body could handle the flight over. This ship is NOT for the disabled. They have only 3 handicap seats in the auditorium. On the first day at the safety muster, the 3 handicap seats were taken so I asked the staff to bring in an extra seat but they wouldn't. They directed me to regular seats down several steps from the entrance level. Throughout the cruise there were numerous incidents like this where I needed help but was refused. On disembarkation day, finally a very nice person sought me out and said he is in charge of disability accommodations and he is sorry for how I was treated. I wish that had happened on the first day instead of the last day! Our oceanview cabin was a nice size but the bathroom was super small. Could not turn around in the shower stall. Dining room meals were good, sometimes excellent. Buffet was downright awful. My son got the coffee card for specialty coffee drinks and he liked that a lot. We all tried various cocktails and thought they were very good. Ports were Ponta Delgada (awesome), Lisbon (meh), Bilbao (my favorite), LeHavre/Paris (awesome), and Southampton. We stayed in Europe for 3 more weeks and had a wonderful time. Read Less
Sail Date April 2017
I will start off by saying this was the most unfriendliest crew I have ever seen on any of my cruises. There was no cheerful hellos and it seemed as if the crew had been yelled at before we got on. I don't know what the problem was ... Read More
I will start off by saying this was the most unfriendliest crew I have ever seen on any of my cruises. There was no cheerful hellos and it seemed as if the crew had been yelled at before we got on. I don't know what the problem was but I know our group was not the only ones to see this. Most everyone we talked to felt the same. Embarkation we waited in a long line that went into the parking lot. The did not open the doors early causing everyone to wait. Disembarkation went smoothly. There were three of us in an accessible balcony room. The room was nice except for where the third person had to sleep. It was way to high up and a wobbly ladder to get up there so my 68 year old friend opted to sleep on a mattress on the floor. When you opened the sliding door there was a high pitched screeching sound that was unbearable. So the first night we slept with the door closed until they repaired it the following day. Also the door has a metal piece that is made for a wheel chair to safely go over it. Well the piece would pop up when you stepped up it and two of us tripped over it. We called twice for it to be repaired but it continued to happen. I truly hope no one gets hurt as it was really dangerous. When we met our steward Jim we asked him if we all could have two bath towels. He at first told me no only 1 per person. I was really surprised as I have never been refused this before. So I called passenger services and we were able to have 2 bath towels apiece. He also was not that great in cleaning the room and would forget to empty our trash cans. We ordered the robes for the room. They were not in the room so I had to call for them. When they came they were still wet. We hung them outside to dry but then later in the evening our steward brought us some dry ones and took the wet ones. I called to make sure of the options we had for dinner since we did the anytime dining. I was told we could go to DaVinci and Michelangelo. So we went down to DaVinci and we were told we could not eat there until after 7:45. My friend has had 4 strokes and is her left arm is paralyzed and she has a brace on her left leg and walks very slowly with a cane. I was upset that we had to leave this restaurant and head to Michelangelo. This is the reason I called passenger service to make sure she did not have to walk far. At Michelangelo we were unable to get a table for 4 of us. Three of us were traveling together and we met a nice woman who was traveling alone so she joined us. Each time we had dinner we had to have a sharing table. I was disappointed that we could not have a table for just us. The one night I asked the Maitre d if he had a table by the window and he threw his arms up in the arms up in the air in a huff. I stepped back and said sir all you had to say was yes or no you did not have to get angry. Then the following night we went down for dinner and when he went to seat us the friend that we met followed me and apparently he did not think she was with me and he yelled at her to go back and wait. He was so very rude. This was upsetting. The food in the dining room was not the best. I have had better on my last two Princess cruises. They also took the strip steak off as a staple item on the menu and changed it to a hamburger. That surprised all of us. One of the worst things to happen to us was in Sabatini's. The casino comped me and my two friends a dinner there. The women we met joined us but had to pay the $29 dollar charge. We all ordered the lobster and the artichoke casserole. The casserole was good but the lobster was AWFUL. I will say it again....the lobster was AWFUL!! I so wish I had brought my camera. Our lobster tails were black on the bottom. Mine was the worst. They smelled very fishy and the taste was atrocious. We all sent them back. We did not ask for a refund as we were comped the meal but our friend asked for them to remove the charge from her bill. They said she should order something else. She said no, that this totally ruined her appetite. The waiter got the manager (at least I think that is who he was) and he refused to give her credit for this meal saying she had eaten the souffle. OMG I could not believe what I was hearing. The lobster was spoiled and they would not refund her the money. I felt so bad for her. And for us this was supposed to be a special treat and it certainly was memorable but not at all special. I found the gym to have only 2 recumbent bikes. Which with my back surgeries is the only type of equipment I can use. It made it difficult for me to get to use the bike as they were taken when I would go down. Also disappointing was that the gym opens at 7. Most ships the gym opens at 6. And if you call passenger services they will tell you the gym opened at 8. We did not get a lot of good info from passenger services. Then other thing I noticed on this ship was the lack of communication. We had a very rocky night and day on the last full sea day. Very little communication on that day as well as the other days. Oh and the first day when they gave us the temperature they only gave it in celsius not in farenheit leaving many of us clueless as to what the temp was. The ports we went to were Amber Cove which was very nice. And Grand Turk which was equally as nice. I would totally do those ports again but not on this ship. The ship needs to be refurbished, the bathroom smelled awful and the ship did not sparkle but looked rather dirty. I read on cruise critic that it is going to be dry docked and that is why it looks this way. Not sure of this but this is what I read. Also there was an elevator out causing long wait times to use the elevators. The thing that made me feel sad was this was my two friends first cruise. And I told them about how good the food was and how the crew is wonderful. Well they did not have a good experience and this really disappointed me. I hope Princess makes some necessary changes on this ship. And I hope the crew gets in a better mood for the next travelers. Read Less
Sail Date March 2017
1. We had never been to So. America. 2. It departed from LA Harbor Any problems we had on this cruise were not the fault of Princess. Two problems with the room were fixed promptly and efficiently. Our room steward, Esperanza, was ... Read More
1. We had never been to So. America. 2. It departed from LA Harbor Any problems we had on this cruise were not the fault of Princess. Two problems with the room were fixed promptly and efficiently. Our room steward, Esperanza, was terrific, caring, helpful, cheerful and kind. We did find the service, particularly in the Horizon buffet slower than we recall on past cruises. However, the food was very good. I especially appreciate the sugar-free deserts. The wait people in the Michaelangelo Dining Room were very helpful to my 91 year old, World War 2 veteran husband. Our age and physical condition made this cruise more difficult than we anticipated. The trip home was stressful although Lantan airlines and their employees were excellent. Very much appreciate the assistance for handicapped travelers. Did not rate entertainment because we were unable to get to the shows. Perhaps you could make a better selection of movies. Read Less
Sail Date December 2016
My husband has to use a scooter and walker to get around...................... getting onto the ship was a little promlem having to go up and down on gang planks, but crew was very helpful first day on elevators obviously was ... Read More
My husband has to use a scooter and walker to get around...................... getting onto the ship was a little promlem having to go up and down on gang planks, but crew was very helpful first day on elevators obviously was horrible, not so much the elevator but other guests who had no consideration for my husband and i...... to and from the dining options ..... no problems.... accessible balcony room....... outstanding..... the only thing that was a problem was the furniture in the room and on the balcony.................... they are built for "little" people my husband is large and could only sit on the desk chair...... could not really enjoy the balcony because the cruise chairs were too small asked to have a larger chair brought into room....... (and i know that there were chairs on the ship that he did fit into) but were told that this couldn't be done... so that either makes us have to upgrade to where there is a couch or forget cruising.... Read Less
Sail Date November 2016
Having flown in to LAX early in the morning, we were greeted by the Princess staff at the airport. We had about a 3 hour wait ahead of us so the staff suggested we go to the coffee shop in the iconic Theme building. It was nice to get a ... Read More
Having flown in to LAX early in the morning, we were greeted by the Princess staff at the airport. We had about a 3 hour wait ahead of us so the staff suggested we go to the coffee shop in the iconic Theme building. It was nice to get a breakfast and have a break from the crowds (and construction). Once we boarded the bus we were whisked away to the port. Embarkation went mostly smooth. As Platinum members you would think we would be offered priority boarding, but as wheelchair users (not needing assistance) we were told that we would have to wait until after all Elite and Platinum members boarded and all the assisted wheelchair users and their families boarded. The embarkation staff were pretty much indifferent to our position. Fortunately, this was one of the few low points of our cruise. The cabin was very nice. This was our 13th cruise overall, 7th on Princess and 2nd time on the Crown so we knew what to expect. Our room steward was polite but not overly outgoing. We had a balcony room so we wanted to enjoy it but was not able to since smokers below us kept us from enjoying the fresh air. We reported this to our steward and he did not want to do anything other than referring us to guest services. Dining was as expected, with a full turkey meal on Thanksgiving night, even though we were anchored overnight in Cabo San Lucas. Like almost every other cruise we have been on we were stuck at a table away from the aisle, forcing others to get up for us to arrive or leave our table. Embarkation was smooth and easy. Port staff were friendly and helpful. We noticed a number of children aboard. Teens seemed to think they owned the ship and were pretty rude (imagine that). But the younger children were generally well behaved and under control. This cruise featured an overnight stay in Cabo San Lucas, a tender port. unfortunately Princess did not offer ANY excursions that a wheelchair user could take advantage of. We have been there before and been able to go on excursions but not this time. Read Less
Sail Date November 2016
airlines beat up my electric wheel chair. Princess wanted $20.00 per day to use one of their many many wheel chairs. I was almost trapped in my room for 28 days. Also they didn't have much to do one the days at sea. No cooking ... Read More
airlines beat up my electric wheel chair. Princess wanted $20.00 per day to use one of their many many wheel chairs. I was almost trapped in my room for 28 days. Also they didn't have much to do one the days at sea. No cooking classes, special events and such. A very stupid ceremony for crossing the equator. It was chocolate sauce, hot sauce and such poured over the people. Also the movies really weren't that good. They were old. The show from Soma was very nice, Food was average except at the 24 hour café on deck 5. when I asked for help from the front desk over my electric wheel chair they did not care. All they wanted was $20.00 per day for a loaner. It was also odd that the tenders took carts and such but would not take my chair. That meant I could not get off in many locations. I could only see Bora Bora from my cabin balcony. I hate when the staff speak in native tongue with other staff while addressing you. No excursions in some places and very little help. Read Less
Sail Date October 2016
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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