43 Princess Crown Princess Cruises for the Disabled Cruise Reviews

We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. ... Read More
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. Embarcation was fast (we are Platinium) and they offer cake and coffe while we wait in a private lounge. The ship, our cabin, dining venues and especialy the service was wonderful! Entertainment was good when the dancers and singers were giving the show, but stand-ups were skeaking too fast for those who were not english speaking (native). Ports : we had been to most of them before, so we just walked around in the neighbourhood, except for Dominica, where we took a tour by Princess (good idea, since it was late and they waited for us!). We were surprised by 2 other family members who joined us for the cruise! They managed to find out our cabin number and booked the cabin just beside us! We then opened the balcony doors to have a 3 cabin balcony... very nice! (for confidentiality... that is another story!) We did the same cruise last year and truly enjoyed both cruises. Read Less
Sail Date March 2019
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. ... Read More
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. Do not spend US$40 on the "Magen's Bay Scenic drive". Grab a taxi and save your money for the gouging you will take when you get to the concession at Magens's Bay. Chair and umbrella rental are DYI, unless you provide a compulsory "tip" of US$5 to the shysters standing by the equipment. Driver dropped us off with no instruction and nowhere near chair concession. Entertainment is also tired! When a fresh talent, such as a comedian, come aboard, it's SRO! Sanctuary? Lotus Thermal Spa? Forget that if you have mobility issues! Elevators to these places are out of order. I am seriously thinking of canceling my Transatlantic in September after this experience Read Less
Sail Date March 2019
Absolutely wonderful 10 day cruise in Jan toSouthern Caribbean Medley on Princess Crown. The Crown is a beautiful classically decorated ship with Serene and elegant decor. Easy to get around. From food to excursions to weather....awesome. ... Read More
Absolutely wonderful 10 day cruise in Jan toSouthern Caribbean Medley on Princess Crown. The Crown is a beautiful classically decorated ship with Serene and elegant decor. Easy to get around. From food to excursions to weather....awesome. We were on Caribe deck 10 room 219 and had an extra large balcony. Excellent service from steward. We did 5:15 traditional dining in Davinci. Samrun was the head waiter. Pancakes in dining room in am excellent. Buffet provided plentiful variety. Pizza was great! We spent two afternoons in the Sanctuary which was very pleasant. However you must go immediately to the Sanctuary to reserve upon embarkation as it sells out and options were not our first choice. Plan ahead know your schedule for the week when you arrive to make your reservation. We were offered citrus or cucumber water, tea, sandwiches, pastries, and desserts in the Sanctuary. The Entertainment and activities plentiful. Only blemish was princess tour in Curaco called Made in Curaco which varied from advertised itinerary and took us to a market in an area that is being turned around. Overall this was very minor. The items for sale were really a donation and of little value. We took a spice island tour in Granada by Mandoo Seales which was excellent. He is a local and really gives a insiders view of the island. In Aruba we selected a tour by Vacations to Go for tour of Aruba Aloe with our guide Gary. Dominica Princess cocoa plantation tour with our guide Sharika was great, even if the road was not for the faint of heart. Sharika was funny and spoke excellent English. The information on how chocolate was made was exceptional information. Ample samples given at end of tour complete with a cooking demo. If it was raining I would not want to be on this road. The January weather was perfect. Mid 80’s no rain, beautiful sunshine. Wonderful vacation. There were four in our party and I would actually repeat this trip in a few years. Read Less
Sail Date January 2019
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic ... Read More
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic to Do show was fun. We liked Eileen Gray and the 3 Tenors. There was a problem with people saving seats. Princess needed to give out tickets and if people didn't show, open up the empty seats for standby. I would have liked to have known in advance the activities and entertainment, not just the night before so we could plan ahead. A full third of the ship was Chinese with limited English. It would have been nice if Princess had subtitles overhead as the opera often does so they could follow along, especially with the comics. The music in the atrium was wonderful and I caught the tail end of a band on the top deck who sounded great. My nook broke so I went to Princess's library...There were maybe 200 books with a very odd selection to choose from. Princess need to spend some money on enlarging the choices. We did not do any Princess excursions but booked on own for half the price and travelled in Mercedes Mini vans instead of a big bus. We loved the afternoon tea which was so relaxing after a busy day. The tea and food was exceptional. The food in the main dining room was good but not particularly adventurous. The steak was overcooked the night we had it. The vegetables, on the other hand, were exceptional. They were a delight each night. Read Less
Sail Date October 2018
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was ... Read More
We had chosen this cruise because of the itinerary. We traveled 3 generations including 2 children ages 7/10. The food was beyond horrible. We are vegetarian and they put meat in our food in the main dining hall. Guest Services was awful and did not even try to remedy the horrible food. The cabins are small and outdated. The entertainment at night (nightly shows) were awful. The comedian was not funny. Even my kids didn't like the Kids Club. The room attendant was nice and was the only part of the cruise that was good. Port stops were great. We didn't do any Princess excursions. We did excursions with other groups. Princess gave us no information on what do when getting off the boat. I would go to the Mediterranean again any day as it is beautiful but I will never travel with Princess Cruises ever again. Especially if you are a vegetarian definitely do not take this cruise line. Read Less
Sail Date August 2018
I traveled with my mom, who has mobility issues. We both wanted good food, good entertainment, and we weren't interested in a party atmosphere, so from our research the Princess line seemed to fit the bill. We hit upon an excellent ... Read More
I traveled with my mom, who has mobility issues. We both wanted good food, good entertainment, and we weren't interested in a party atmosphere, so from our research the Princess line seemed to fit the bill. We hit upon an excellent deal on a mini-suite, and so we booked a cruise on the Crown Princess from March 11-16. Embarkation was great. I indicated in advance that my mom would require wheelchair assistance for embarkation and disembarkation and everything went smoothly. We had no complaints whatsoever about the food. From the buffet to the main dining room to the Specialty restaurant (Sabatini's) we enjoyed every meal. The service was outstanding, particularly at Afternoon Tea (which we enjoyed twice). We did one excursion, the Panoramic City Tour with lunch and swimming at Cabarete beach in Puerto Plata - and it exceeded our expectations. It was well-organized, the bus was comfortable, and the driver and tour guide were excellent. The driver waited patiently for us as we were always the last to get off, and my mom's walker was stowed carefully each time we boarded the bus. At the beach we had lots of time to relax and swim, lunch was great, and the price was right - the 6-hour tour with lunch was only $39 USD. On the ship we enjoyed a movie under the stars (The Greatest Showman) which was a lot of fun, and we saw the funniest comedian I've ever seen live, (and I'm from Montreal where we know comedy) Steve Caouette. I wish we had been able to see and do more but five days goes fast, and before we knew it it was over. There were only two blemishes during the whole week, and they were toward the end of the cruise. On the last full day on our way to afternoon tea we learned that someone forgot to unlock the 6th floor elevator, and by the time we found someone to unlock it we were late for tea. Not a big deal but it kind of threw us off schedule. The biggest negative was on disembarkation day. We were told to go to the Vines wine bar for 7:30 AM. to wait for wheelchair assistance. In the meantime I got us breakfast at the International Café and as I was doctoring my coffee I put the empty sugar packets on the counter and was promptly scolded by one of the staff in the specialty coffee section. He then went to the trouble to point out the small tin garbage receptacle on the counter, threw my used spoon dramatically into a buss tub, and picked up and slammed the garbage tin on the counter and said "Garbage!" very loudly for emphasis. This was obviously a person who was overtired and stressed, and I hope he takes some time off soon to recharge. I was tired, too, after a week of travelling with a disabled person. I didn't need drama in the last hour of a vacation that was two years in the planning. Overall a great cruise and we're already planning our next one - we'd sail with Princess again in a heartbeat. Read Less
Sail Date March 2018
Our family reunion group of 8 people wanted a warm climate and interesting islands to visit. This cruise was on a week we all had available. We did not really care where it went, just warm weather was important. Accommodations for 91 ... Read More
Our family reunion group of 8 people wanted a warm climate and interesting islands to visit. This cruise was on a week we all had available. We did not really care where it went, just warm weather was important. Accommodations for 91 year old Mother in a wheel chair were good. Meals great no matter where we ate in dining rooms, Horizon or Grill. Service staff were EXCELLENT. My favorite feature was the International Cafe, open 24 hours near the central Atrium. Nice music there, opportunity to paint and take steel drum classes. Cabin C416 was fairly spacious, lots of closet space and drawers. Mattress was great. I should have asked for a top sheet. Stacy the masseuse, and Brandon, the acupuncturist were excellent. Life jacket/Safety drill sadly was a joke. Holland America Eurodam makes it much more detailed and stresses the importance--has roll call at your station. I liked Princess and would cruise again with them. I still believe I have more learning opportunities on Holland America. I'm not a pool and hot tub person. I like to take classes,hear lectures and learn something. Read Less
Sail Date February 2018
We love leaving the Midwest in the winter and head to the Caribbean. This was a great trip! The Crown is going into Dry Dock for some upgrades and I am sure they will all be great upgrades. We were lucky and already had the new mattress ... Read More
We love leaving the Midwest in the winter and head to the Caribbean. This was a great trip! The Crown is going into Dry Dock for some upgrades and I am sure they will all be great upgrades. We were lucky and already had the new mattress and loved it. The crew was amazing and did everything they could to help. Horizon Court is still a downfall for Princess. After having been on the Regal and seeing the new set up, it makes the old design harder to deal with. Don't get me wrong, we will continue sailing with Princess for all our cruises but there are changes for the older ships that would be nice improvements. The entertainment was good and there was always something going on. You could do as much or as little as you wanted. We did back to back with Eastern and Southern and really liked the ports we visited. We had been to most of them before but we enjoy them all and returning after the hurricane damage was interesting. We feel the islands need the tourist dollars to rebuild and thrive again. The Islanders we came in contact with were all grateful the ships were stopping again. At the end of the 16 days for these 2 cruises we disembarked and walked across the parking lot and boarded the Regal for 2 more weeks in the Caribbean. In 30 days we only repeated 1 port and that was St. Thomas. Even that wasn't an issue since we had a beautiful day for the 1st visit and it was really rainy and messy the second visit. We just stayed onboard the 2nd visit and made it a "sea day". Read Less
Sail Date February 2018
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for ... Read More
Choose this ship because it was ADA compliant and had no tender ports. In reality the ship has limited wheelchair access. The cabin was good. It was difficult getting around the ship because there were limited automatic doors for wheelchair access to promenade deck and pool area. No wheelchair accessible doors to sports deck, and Sanctuary is only accessible by lift which we are told is often out of service (when I was ready to go down from the Sanctuary the lift was not working so I had to wait 2 hours for repairs (and there is no washroom on that level - not good). 6th deck has different levels so one needs to find the ramp to get from dining room through the casino to the theatre. The 6th deck theatre has very limited wheelchair seating and the 7th level requires a steep ramp. Explorer lounge where much of the trivia games and other entertainment takes place also requires a steep ramp so I could not participate. The most disappointing was that only passengers who could walk could disembark in Bonaire. Because I use a manual wheelchair I was not allowed to disembark because they claimed that the safety officer said the ramp was too steep. The staff was rather rude about it and didn't care that we specifically choose docked ports so I could disembark. We have sailed other cruise lines which were more suited for wheelchair users. Read Less
Sail Date January 2018
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on ... Read More
The only reason we booked this Cruise to Norway was the perfect date for shoot term finish. We had stress free travel down to Southampton, which we loved, but the Mini Suite does not look any different to the Balconies we experience on other cruise liners. There are no advantages to booking the mini suite it's exactly the same and one receives no benefits with faster check in, check out, unless your in a "Suite" ! Not a mini suite! Lol Families with iPads, iPhones, kids tablets, curling tongs, hairdryer be warned, you will need to take a double or triple adapter as the mini suites only have 1 small plug, yes 1 PLUG and its in the corridor, so sitting on the hall floor to dry hair and curl it, whilst trying to charge up tablets, iPads etc takes some time! It was uncomfortable actually. Having a bath in the mini suite has advantages but the small room does not need two TV's and even if on an all inc drinks package the water left in the droom is chargeable. Also we were not aware of the $14.50 per person per day gratitity and although we know we pay these on other liners, we usually have discounted rate for 7 year olds, not with Princess adults and children alike are charged the same rate, If you were in a suite and. It a mini suite I believe it's around $15.50 pppn There were so many rude inconsiderate people on this ship, something we've never experienced before. People seem to think they were entitled to just push pass, no pleasantries or general good manners, The buffet food is no way as good as other liners, however the evening dining restaurants are simply superb, providing they don't give away your table! Even though tables next to the windows are free every night, because the waiter cannot give away the table you have to sit where you are allocated. If given da Vinci dining on arrival, be expected to share your family table with at least 6-8 diners even though you've booked a timed seating. It's not on shoving families onto sharing tables with strangers, Ask for Botteleili dining it's best restaurant in terms of friendly staff waiters and all food in all,restaurants is the same, but not having extremely stressed out waiters serving you like they did in Bottechelli is worth asking for Michaelengelo first. There is no free Wifi, they give you access to wifi but the charges to use it per minute are extortionate. One can ask customer services to reduce or remove tips if you feel you did not receive the experience /service you expected, The staff are superb very friendly and very helpful which was great. The 3 piece classical band playing every day in the Pizzeria atrium is not very good, would be nice to have some livelier music. There are lots of great bars including the casino bar which helps us smokers on board, trips are so expensive, we looked at one of the cheapest ones and for 2 adults and 1 child it was over $300 so we did not do any. Pre booking prior to arrival with independent tour operators is a lesson we'll learn for future trips. Our next cruises will not include Princess, even though they give passengers the best ever pillows in the cabins! Read Less
Sail Date July 2017
We chose this cruise as a gift for our 17-year-old granddaughter. She wanted to go to St. Petersburg. We chose this cruise rather than the one on the Regal Princess with a similar itinerary because it started and ended in Southampton, ... Read More
We chose this cruise as a gift for our 17-year-old granddaughter. She wanted to go to St. Petersburg. We chose this cruise rather than the one on the Regal Princess with a similar itinerary because it started and ended in Southampton, England. This gave us the chance to visit one of our favorite cities again. Overall we had a wonderful cruise. Our cabin stewards, especially the first one, were well prepared to do their jobs. Our meals whether in the dining room, horizon court, specialty restaurant, or grill were always tasty. We do think that the beef served in the main dining room is of lesser quality than it was a few years ago. If we could have changed anything about the cruise it would have been better mattresses on our beds and on-demand television. We had these items previously and did miss them this cruise. Where this cruise stands out is on the all-inclusive photo package which we purchased pre-cruise for $99. We more than got our money's worth from this purchase. We came home with all of our photos as well as a thumb drive with digital files of our photos. Read Less
Sail Date July 2017
We chose this cruise because it visited many of the places that we wanted to see and we were not disappointed. Embarkation and disembarkation both went very smooth and staff couldn't have been more helpful. Our cabin was a ... Read More
We chose this cruise because it visited many of the places that we wanted to see and we were not disappointed. Embarkation and disembarkation both went very smooth and staff couldn't have been more helpful. Our cabin was a disabled one and was extremely clean and comfortable and well situated for us on the Lido deck making it easy to get outside to the pool areas and Horizon court dining halls. Not far from the lifts either making access to other decks very easy. Our friend had a cabin backing onto ours and she also was very pleased. The food served in all areas was of a very high and varied standard and we all have no complaints there although I did hear a few moans from a couple of other guests that the toast was cold .Well I personally cannot expect piping hot toast when serving so many people . I think some people just like to moan A bit. The service in all restaurants was extremely good and the waiters /waitresses were very pleasant. Read Less
Sail Date June 2017
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of ... Read More
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of draws had all odd knobs as handles and some draws were almost impossible to open, the balcony was covered in paint splashes and the blue plastic floor was sticking up in places. The Staff were extremely friendly and helpfull, plenty of room to move around all areas with my electric scooter, but had to be carefull with the lift doors as they shut very quickly catching many passengers out. The Entertainment was hit and miss some very good others below average. Hozion court buffet was the biggest let down the food was not paticulaly hot and by the time you had chosen all and return to the tables is warm maybe Luke warm at best.Desserts were the same most days occasionally a fruit crumble appeared but that ran out quite quickly and was replaced by bread pudding every time. Room service was fairly good when they managed to get the order right. Ports of call were very efficient but the chose of accessible travel options offered on the advertised princess excursions were very very poor. However princess cruises managed to meet our needs with alternative vehicles . Crown princess is in need of a upgrade refit . We have booked another cruise on the Sapphire Princess as we enjoy the freedom the ships give to the disabled,fingers crossed it is in better condition. Read Less
Sail Date June 2017
We chose this 14 day cruise from Fort Lauderdale to Southampton because I have never been to Europe and wasn't sure if my body could handle the flight over. This ship is NOT for the disabled. They have only 3 handicap seats in the ... Read More
We chose this 14 day cruise from Fort Lauderdale to Southampton because I have never been to Europe and wasn't sure if my body could handle the flight over. This ship is NOT for the disabled. They have only 3 handicap seats in the auditorium. On the first day at the safety muster, the 3 handicap seats were taken so I asked the staff to bring in an extra seat but they wouldn't. They directed me to regular seats down several steps from the entrance level. Throughout the cruise there were numerous incidents like this where I needed help but was refused. On disembarkation day, finally a very nice person sought me out and said he is in charge of disability accommodations and he is sorry for how I was treated. I wish that had happened on the first day instead of the last day! Our oceanview cabin was a nice size but the bathroom was super small. Could not turn around in the shower stall. Dining room meals were good, sometimes excellent. Buffet was downright awful. My son got the coffee card for specialty coffee drinks and he liked that a lot. We all tried various cocktails and thought they were very good. Ports were Ponta Delgada (awesome), Lisbon (meh), Bilbao (my favorite), LeHavre/Paris (awesome), and Southampton. We stayed in Europe for 3 more weeks and had a wonderful time. Read Less
Sail Date April 2017
I will start off by saying this was the most unfriendliest crew I have ever seen on any of my cruises. There was no cheerful hellos and it seemed as if the crew had been yelled at before we got on. I don't know what the problem was ... Read More
I will start off by saying this was the most unfriendliest crew I have ever seen on any of my cruises. There was no cheerful hellos and it seemed as if the crew had been yelled at before we got on. I don't know what the problem was but I know our group was not the only ones to see this. Most everyone we talked to felt the same. Embarkation we waited in a long line that went into the parking lot. The did not open the doors early causing everyone to wait. Disembarkation went smoothly. There were three of us in an accessible balcony room. The room was nice except for where the third person had to sleep. It was way to high up and a wobbly ladder to get up there so my 68 year old friend opted to sleep on a mattress on the floor. When you opened the sliding door there was a high pitched screeching sound that was unbearable. So the first night we slept with the door closed until they repaired it the following day. Also the door has a metal piece that is made for a wheel chair to safely go over it. Well the piece would pop up when you stepped up it and two of us tripped over it. We called twice for it to be repaired but it continued to happen. I truly hope no one gets hurt as it was really dangerous. When we met our steward Jim we asked him if we all could have two bath towels. He at first told me no only 1 per person. I was really surprised as I have never been refused this before. So I called passenger services and we were able to have 2 bath towels apiece. He also was not that great in cleaning the room and would forget to empty our trash cans. We ordered the robes for the room. They were not in the room so I had to call for them. When they came they were still wet. We hung them outside to dry but then later in the evening our steward brought us some dry ones and took the wet ones. I called to make sure of the options we had for dinner since we did the anytime dining. I was told we could go to DaVinci and Michelangelo. So we went down to DaVinci and we were told we could not eat there until after 7:45. My friend has had 4 strokes and is her left arm is paralyzed and she has a brace on her left leg and walks very slowly with a cane. I was upset that we had to leave this restaurant and head to Michelangelo. This is the reason I called passenger service to make sure she did not have to walk far. At Michelangelo we were unable to get a table for 4 of us. Three of us were traveling together and we met a nice woman who was traveling alone so she joined us. Each time we had dinner we had to have a sharing table. I was disappointed that we could not have a table for just us. The one night I asked the Maitre d if he had a table by the window and he threw his arms up in the arms up in the air in a huff. I stepped back and said sir all you had to say was yes or no you did not have to get angry. Then the following night we went down for dinner and when he went to seat us the friend that we met followed me and apparently he did not think she was with me and he yelled at her to go back and wait. He was so very rude. This was upsetting. The food in the dining room was not the best. I have had better on my last two Princess cruises. They also took the strip steak off as a staple item on the menu and changed it to a hamburger. That surprised all of us. One of the worst things to happen to us was in Sabatini's. The casino comped me and my two friends a dinner there. The women we met joined us but had to pay the $29 dollar charge. We all ordered the lobster and the artichoke casserole. The casserole was good but the lobster was AWFUL. I will say it again....the lobster was AWFUL!! I so wish I had brought my camera. Our lobster tails were black on the bottom. Mine was the worst. They smelled very fishy and the taste was atrocious. We all sent them back. We did not ask for a refund as we were comped the meal but our friend asked for them to remove the charge from her bill. They said she should order something else. She said no, that this totally ruined her appetite. The waiter got the manager (at least I think that is who he was) and he refused to give her credit for this meal saying she had eaten the souffle. OMG I could not believe what I was hearing. The lobster was spoiled and they would not refund her the money. I felt so bad for her. And for us this was supposed to be a special treat and it certainly was memorable but not at all special. I found the gym to have only 2 recumbent bikes. Which with my back surgeries is the only type of equipment I can use. It made it difficult for me to get to use the bike as they were taken when I would go down. Also disappointing was that the gym opens at 7. Most ships the gym opens at 6. And if you call passenger services they will tell you the gym opened at 8. We did not get a lot of good info from passenger services. Then other thing I noticed on this ship was the lack of communication. We had a very rocky night and day on the last full sea day. Very little communication on that day as well as the other days. Oh and the first day when they gave us the temperature they only gave it in celsius not in farenheit leaving many of us clueless as to what the temp was. The ports we went to were Amber Cove which was very nice. And Grand Turk which was equally as nice. I would totally do those ports again but not on this ship. The ship needs to be refurbished, the bathroom smelled awful and the ship did not sparkle but looked rather dirty. I read on cruise critic that it is going to be dry docked and that is why it looks this way. Not sure of this but this is what I read. Also there was an elevator out causing long wait times to use the elevators. The thing that made me feel sad was this was my two friends first cruise. And I told them about how good the food was and how the crew is wonderful. Well they did not have a good experience and this really disappointed me. I hope Princess makes some necessary changes on this ship. And I hope the crew gets in a better mood for the next travelers. Read Less
Sail Date March 2017
1. We had never been to So. America. 2. It departed from LA Harbor Any problems we had on this cruise were not the fault of Princess. Two problems with the room were fixed promptly and efficiently. Our room steward, Esperanza, was ... Read More
1. We had never been to So. America. 2. It departed from LA Harbor Any problems we had on this cruise were not the fault of Princess. Two problems with the room were fixed promptly and efficiently. Our room steward, Esperanza, was terrific, caring, helpful, cheerful and kind. We did find the service, particularly in the Horizon buffet slower than we recall on past cruises. However, the food was very good. I especially appreciate the sugar-free deserts. The wait people in the Michaelangelo Dining Room were very helpful to my 91 year old, World War 2 veteran husband. Our age and physical condition made this cruise more difficult than we anticipated. The trip home was stressful although Lantan airlines and their employees were excellent. Very much appreciate the assistance for handicapped travelers. Did not rate entertainment because we were unable to get to the shows. Perhaps you could make a better selection of movies. Read Less
Sail Date December 2016
My husband has to use a scooter and walker to get around...................... getting onto the ship was a little promlem having to go up and down on gang planks, but crew was very helpful first day on elevators obviously was ... Read More
My husband has to use a scooter and walker to get around...................... getting onto the ship was a little promlem having to go up and down on gang planks, but crew was very helpful first day on elevators obviously was horrible, not so much the elevator but other guests who had no consideration for my husband and i...... to and from the dining options ..... no problems.... accessible balcony room....... outstanding..... the only thing that was a problem was the furniture in the room and on the balcony.................... they are built for "little" people my husband is large and could only sit on the desk chair...... could not really enjoy the balcony because the cruise chairs were too small asked to have a larger chair brought into room....... (and i know that there were chairs on the ship that he did fit into) but were told that this couldn't be done... so that either makes us have to upgrade to where there is a couch or forget cruising.... Read Less
Sail Date November 2016
Having flown in to LAX early in the morning, we were greeted by the Princess staff at the airport. We had about a 3 hour wait ahead of us so the staff suggested we go to the coffee shop in the iconic Theme building. It was nice to get a ... Read More
Having flown in to LAX early in the morning, we were greeted by the Princess staff at the airport. We had about a 3 hour wait ahead of us so the staff suggested we go to the coffee shop in the iconic Theme building. It was nice to get a breakfast and have a break from the crowds (and construction). Once we boarded the bus we were whisked away to the port. Embarkation went mostly smooth. As Platinum members you would think we would be offered priority boarding, but as wheelchair users (not needing assistance) we were told that we would have to wait until after all Elite and Platinum members boarded and all the assisted wheelchair users and their families boarded. The embarkation staff were pretty much indifferent to our position. Fortunately, this was one of the few low points of our cruise. The cabin was very nice. This was our 13th cruise overall, 7th on Princess and 2nd time on the Crown so we knew what to expect. Our room steward was polite but not overly outgoing. We had a balcony room so we wanted to enjoy it but was not able to since smokers below us kept us from enjoying the fresh air. We reported this to our steward and he did not want to do anything other than referring us to guest services. Dining was as expected, with a full turkey meal on Thanksgiving night, even though we were anchored overnight in Cabo San Lucas. Like almost every other cruise we have been on we were stuck at a table away from the aisle, forcing others to get up for us to arrive or leave our table. Embarkation was smooth and easy. Port staff were friendly and helpful. We noticed a number of children aboard. Teens seemed to think they owned the ship and were pretty rude (imagine that). But the younger children were generally well behaved and under control. This cruise featured an overnight stay in Cabo San Lucas, a tender port. unfortunately Princess did not offer ANY excursions that a wheelchair user could take advantage of. We have been there before and been able to go on excursions but not this time. Read Less
Sail Date November 2016
airlines beat up my electric wheel chair. Princess wanted $20.00 per day to use one of their many many wheel chairs. I was almost trapped in my room for 28 days. Also they didn't have much to do one the days at sea. No cooking ... Read More
airlines beat up my electric wheel chair. Princess wanted $20.00 per day to use one of their many many wheel chairs. I was almost trapped in my room for 28 days. Also they didn't have much to do one the days at sea. No cooking classes, special events and such. A very stupid ceremony for crossing the equator. It was chocolate sauce, hot sauce and such poured over the people. Also the movies really weren't that good. They were old. The show from Soma was very nice, Food was average except at the 24 hour café on deck 5. when I asked for help from the front desk over my electric wheel chair they did not care. All they wanted was $20.00 per day for a loaner. It was also odd that the tenders took carts and such but would not take my chair. That meant I could not get off in many locations. I could only see Bora Bora from my cabin balcony. I hate when the staff speak in native tongue with other staff while addressing you. No excursions in some places and very little help. Read Less
Sail Date October 2016
We wanted to cruise to and around Hawaii, but we didn't want to spend extra time in the air getting there. The embarkation was good, the disembarkation was a nightmare, so I averaged them and still came up with a "terrible" ... Read More
We wanted to cruise to and around Hawaii, but we didn't want to spend extra time in the air getting there. The embarkation was good, the disembarkation was a nightmare, so I averaged them and still came up with a "terrible" rating. The ship's crew was VERY CONSCIENTIOUS about cleanliness, having a hand sanitizer machine to use in exchange for the hostess handing you a plate! The number of passengers with colds was staggering and since so many passengers were elderly, I was glad they were so diligent. The passengers were much older than what we are used to. On Carnival cruises, we were some of the oldest passengers. On this Princess cruise, we were some of the youngest, being in our early 60's. Food is one of the most important aspects to us on all cruises. The food was good, but we weren't crazy about the head chef's "international flare". The late-night ice cream and pizza closed at 10:00 pm. It's just as well, the pizza wasn't that good anyway (wasn't as good as Carnival's). The Shore Excursion Office was not on top of their responsibilities. For every shore excursion, I had to ask several staff members the same question to find out whether or not I could take my scooter, even though I completed the disability information sheet prior to arriving and they should have had the answers on file to their questions they asked me. The casino needs two Pro-Poker electronic tables, as there was almost always a waiting list to play and sometimes, eight people were waiting. All in all, the cruise was wonderful! Read Less
Sail Date October 2016
We have sailed a number of times with PRINCESS and found the trips very enjoyable BUT this recent trip to ALASKA was very disappointing.. I will start with the + and then list the - of the trips. CHECK IN - In Seattle was great, no ... Read More
We have sailed a number of times with PRINCESS and found the trips very enjoyable BUT this recent trip to ALASKA was very disappointing.. I will start with the + and then list the - of the trips. CHECK IN - In Seattle was great, no issues, PRINCESS' policy of allowing passengers to bring aboard their own Wines is a great plus. Each passenger gets (1) one 750ml bottle without corkage fee, and then as many 750ml bottles that you want to carry to your cabin for a $15.00/ea corking fee, which beats the cost of the different wines you would buy at dinner. Yes if the bottle is stamped that the corkage has been paid you can bring the bottle to dinner. We found our cabin with no GREAT ISSUES, but here is the 1st negative; My brother is confined to a wheel chair so I located, AFTER WEEKS of looking for a Veranda handicapped cabin with an adjacent standard veranda. I booked handicap cabin A301 for my brother and the "right next door" veranda cabin A 259, BUT when we checked in our cabin had been moved from the starboard side cabin A259 to the port side cabin A258. The point of the cabin selection was so WE could share common sights from our adjacent balconies, This happened in the beginning of the cruise and I was not a happy cruiser. The muster drill was a bit upsetting for my WHEELCHAIR BOUND BROTHER, After the drill, NO PASSENGER WOULD ALLOW HIM ON THE ELEVATORS, AFTER 30+ minutes his wife FORCED the other passengers to let him on. I complained to the cruise desk about the "could be very bad" lack of access to wheelchair folks, in case of an emergency. I was told "IT WAS ONLY A DRILL" and if it had been a real emergency, a CREW elevator would be made available to handicap folks. What a laugh that was, since in a real emergency, able bodied passengers would stampede all elavators and my brother would NEVER be allowed to escape the danger. ROOM SERVICE - BREAKFAST, only offered a semi-hot McMuffin type thing wrapped in foil, nothing else. Ths was not good for my brother & wife who were 1st time cruisers, and looked forward to a nice in-room breakfast on their veranda. EXCURSIONS - In SKAYWAY, AK We booked a WHITE PASS RAILROAD TRIP with a 15 mile downhill bike ride via a non-PRINCESS tour operator. What a fun EXCURSION this was, down hill back to SKAYWAY on a mountain bike with disk brakes at speeds up to 27 mph, crossed from Canada back to the US on a bike. What a thrilling adventure. PRINCESS only Allowed 1/2 of a day in both KETCHIKAN, AK & Victoria, BC, the cruise line did not allow a lot of time to explore either city. SUGGESTION... Before you book ANY CRUISE check actually how much time there will be in the port. We all felt ripped off by PRINCESS telling us in the advertisements we would enjoy x number of ports, only to find out that the port of call was actually not productive for touring. VICTORIA, BC we arrived in late late afternoon, we had booked a $60.00/ea tour of BUTCHARD GARDENS, which we were told were beautiful BUT we arrived at the gardens via the tour bus AFTER DARK, and the beauty of the place was not visible to anyone.. Very disappointing and a rip off of many people. The only reason that PRINCESS CRUISES stopped in Victoria, BC, was to have a FOREIGN PORT OF CALL within the Alaskan trip, so the cruise line could utilize non- American crew members, to reduce the trips costs. What this did was improve the bottom line and turn off frequent cruiser to PRINCESS CRUISES. Finally, the dining experience for WHEELCHAIR BOUND passengers really is demeaning in the handicapped on the LIDO DECK RESTAURANTS. crew members place obstructions o piled plastic glasses and plates on racks that block ANY access to wheelchairs into the tabled areas, We would have to search high and low to find ANY way into the tabled areas, with the blocked eating areas. In one particular occasion, I forcible pushed a rack of glasses out of the way, spilling all the glasses to the floor in a effort to cause a bit of a scene to draw attention to the disregard PRINCESS has for those confined to wheelchairs. Princess also allows SMOKING in the casinos, so the smoke permeates to other areas of the ship, Could this be that the smoking is allows to GRAB the CRUISERS who smoke a lot to enjoy their cancer sticks ? then go into the elevators smelling of smoke to trap the 90% of the passengers who do not smoke in those elevators... Beware of the new type CRUISE PASSENGERS who is rude and self absorbed. Read Less
Sail Date August 2016
This was our third Princess cruise and 17th overall. We choose this cruise for the ports and that we did not have to fly into LA. We don't drink and enjoy good food and self touring. Pre cruise was a breeze, embarkation went very ... Read More
This was our third Princess cruise and 17th overall. We choose this cruise for the ports and that we did not have to fly into LA. We don't drink and enjoy good food and self touring. Pre cruise was a breeze, embarkation went very quickly. We liked the fact that once on board we could go straight to our stateroom. We booked a balcony on deck 14; the room was comfortable and had great storage including a small fridge. Only drawback was the lack of electrical plugs, only 2 in the cabin and 1 in the bathroom, the 2 in cabin were useless as you were only able to use one of the two at any time due to how close the plugs were together. The ship itself was in great condition, plenty of elevators and layout was ok. The food on board was hit and miss. We ate at the Crown Grill and the Salty Dog, both were excellent including menu selections and staff. The International Cafe was awesome with fresh salads and goodies everyday. Get a coffee card, it was a good deal for us, we were able to get 15 speciality coffees for 35.00. Now for the disappointment, we opted for anytime dining and it sucked. The first three nights we were forced to wait between an hour and 90 minutes before being seated due to the high number of "older" folks who lined up at 4:30 pm for dinner every night! It seemed that over 70% of the passengers were 75 years old or older and they swarmed the dining areas tiring them up until 8 pm! When we did get to eat in the dining rooms, the menus were less than thrilling for a 10 day cruise. Lots of meatloaf, turkey, roast and white fish dishes. The desserts were good but that was it. Back to the "older" folks on this cruise, we found that trying to get to the first seating for the nightly show was impossible due to the oldies swamping the theater an hour before showtime and saving seats so that when you arrived 30 minutes before the show time you were turned away because the theater was full! Even the behavior of the oldies was unacceptable, many of them were rude, crusty and acted entitled to being nasty to others. We witnessed numerous instances where people refused to move over one seat so a couple could sit together as well as obnoxious individuals in the casino. The ports were wonderful and the ships crew amazing. Overall, we will not be sailing with Princess again due to the way they mishandled the anytime dining issues and the oldies on board. Read Less
Sail Date January 2016
We drove from Utah and stayed at a hilton near Ontario, then spent the day crossing LA and seeing some sights. We then stayed at Hilton Long Beach, using the stay, park and sail. The hotel was great, but they didn't provide a free ... Read More
We drove from Utah and stayed at a hilton near Ontario, then spent the day crossing LA and seeing some sights. We then stayed at Hilton Long Beach, using the stay, park and sail. The hotel was great, but they didn't provide a free shuttle to Princess Pier 93! I didn't know that when I booked, and didn't see that point in any of the literature. We did talk them into a trip over, but had to take a taxi on our return trip. Overall, we loved the ship. It seemed more classy, with wood trim in several of the bars, etc. It didn't have that cheap vegas feel like other ships have. We loved the ports, with the caveat of Cabo. It took 2 hours to get off the boat, leaving us with about 3 hours to wander. If we were to go again, we would stay on the boat at cabo. We loved Las Caletas shore excursion at Puerto Vallerta. Perfect relaxing day. Manzinio was the first time Princess went there, and it is an interesting port. We went on a shore excursion to Camilo, and the tour guide said that 16 cruise ships come a year, and later learned this was the first for Princess. It is an industrial port, with very little tourist attractions within walking distance. The Camilo tour was excellent, giving us a peek at the local culture without all the pushy vendors and tourist traps. The cabin was great, we had D219 mini suite. It was wonderful. We had 3 in this cabin, and it didn't feel crowded at all to us. We loved the balcony. My wife is very hard of hearing, relying on hearing aids. The theater has a listentech system. It is headphones, as well as a neck loop. My wife used the loop, activated her T coils, and could hear EVERY WORD. We spoke with the sound guy in the theater, and he was kind of quizzical at first, but then reached up on the top shelf, dusted off a case, and found it for us. We picked the neck loop up about 10 minutes before the show, and it worked great. Listentech is the same system we use at our church. It was truly amazing. We also requested the door knocker, and amplified phone, as well as a flashing smoke detector. Mixed results there, as I was with her 99.5% of the time, and I have no hearing loss, unless dishes need to be done. Hopefully that helps. I saw quite a few hearing aids, but as far as I know we were the only ones requesting the device. My advice would be request it, even if you don't have the success that we did, so the cruise line knows there is a need. listentech.com As for the theater, the band was super, however the vocalists were not. I am not sure if they couldn't hear the music or what, but they were routinely flat. I have been to better high school performances vocally. The house band Fusion was awesome! How they know that many cover songs and do them well is beyond me. The piano entertainer at Crooners was great as well. His wife played the violin a couple nights. What a relaxing space. We had scheduled dining. This seems to be where the cruise fell short for me. We are laid back, fairly compliant people. This shouldn't put us on the back burner for service. The waiter was working a high needs table that requested a lot of extras. No fault to the waiter, but service was routinely slow. Most people were leaving when we were getting our main course. The bar staff around the pool deck, crooners, and other places seem to have mastered the "look busy but do nothing" move. It took many minutes to get service from them. I started going straight to the bar to get drinks and take them back to my seat. We did self disembarkation, and it was super smooth. Aside from the mixup with Hilton Long Beach, and the long dining times it was a great cruise. Read Less
Sail Date December 2015
The mini suite was not as large as we thought from the pictures. We did have a lot of storage space. Our room attendent was wonderful! We brought our sleep machines and an extension cord to use since only 1 outlet by the desk. I asked ... Read More
The mini suite was not as large as we thought from the pictures. We did have a lot of storage space. Our room attendent was wonderful! We brought our sleep machines and an extension cord to use since only 1 outlet by the desk. I asked for assistance to get on the ship and off, which they did but I thought assistance as I needed on the ship. We did not rent a scoter and next time will before we get on the ship. Another issue was the time waiting for the elevators especially with special needs and filled up quickly. The food was good and plently of choices. My husband did get ill on the ship and we had to deal with that for 3 days. Many insurance companies will not cover medical while at sea, but we had purchased travel insurance with medical. If you have walking issues, the port from the ship to the downtown area can be far and hard to deal with at times. Read Less
Sail Date September 2015
I'm confined to a wheelchair since age 12. I can use my arms in my manual chair. I've been on other ships, but the crown princess was not friendly. The people were all nice and the food was great. But could i get in any adult ... Read More
I'm confined to a wheelchair since age 12. I can use my arms in my manual chair. I've been on other ships, but the crown princess was not friendly. The people were all nice and the food was great. But could i get in any adult areas.. Like the pool or sancuary, no. Had to sit in back of last row of seats at theater (only 4 on each side allowed) and no getting in front of ship - steps again. On the celebrity solstice i played basketball and golf with my husband, but not on princess- steps! All the humps and heavy awkward doors to everywhere wete impossible to go anywhere myself. Hope those in chairs get this information, because princess did not volunteer to tell us till aft e we paid $5000 to get on that ship! After expressing my concerns, their response was.... " oh sorry". Please spread the word to those like me. Thanks! Read Less
Sail Date June 2015
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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