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3 Crete (Heraklion) Celestyal Cruises Celestyal Crystal Cruise Reviews

Just returned from a week on the Celestyal Line’s Crystal “Idyllic Aegean” cruise to the Greek Isles out of Athens. Here’s the bottom line on the entire cruise experience - with apologies to those negative reviewers from another ... Read More
Just returned from a week on the Celestyal Line’s Crystal “Idyllic Aegean” cruise to the Greek Isles out of Athens. Here’s the bottom line on the entire cruise experience - with apologies to those negative reviewers from another orbit who’ve expressed reservations. Firstly, the really spectacular: - The multilingual cruise director, Danny, an energetic John Oliver clone, was an absolute delight and livened up the entire week; - Formal dinners are served and presented with gastronomic flourish, and most offer a truly memorable food experience - with a distinct European flair and great service. If your vision of good cuisine is everyday American comfort food, then maybe consider a different vacation option. The executive sous chef also offers a poolside specialty breakfast (omelet station) and lunch each day (pasta; gyros; fajitas; BBQ); - The nightly shows in the main theatre, performed by a resident troupe, were simply amazing with fabulous choreography, music, stage production, sound/lighting, and at times audience participation; we didn’t miss a single night; - It’s a visit to another world: the 910 passengers onboard represented 34 countries, the 403 crew members 31 countries, all of which provided a chance each day to talk to someone from a different culture (all announcements were in five languages) - an invaluable life event; - Generally, each interaction with a staff person was courteous and efficient. The mundane: - Yes, it’s an older ship that has been tenderly maintained. While it’s not the Ritz Carlton, accommodations are comfortable, clean, and well-serviced (thank you Jose and Ramesh). Does it look a little tired in spots? Sure, it’s a Euro-centric vacation vehicle and, thankfully, not a Disney wannabe. Consider what you really want when cruising the Greek Isles; - Rooms are clean and fresh, with comfortable bedding. We splurged on a balcony junior suite (only about 10% of all cabins have balconies) and it was well worth the extra cost; - Despite other comments here, the check-in, boarding, and disembarkation process was well-managed and flawless; ignore those comments from behind the curtain: - Crews are constantly sprucing up the ship to a sparkling white outside, and the interior reminds one of a favorite living room chair: comfortable and familiar, but not flashy or exotic; - Unlike American cruises, there is no automatic add-on gratuity cost for the week (which the crew probably never receives). We handed out cash directly to an appreciative staff. The negatives: - no assigned seating at dinner, but there are three available restaurants plus two buffets; (we covertly tipped one maitre’d the first night and were treated exceptionally the other six); - the gym and casino are tiny by today’s standards, but we didn’t care in the least (we took a week off exercise); - bottled water was not part of the beverage package; - no free Wi-Fi. but we were able to use cellular at each destination from the ship; - some of the free shore excursions were just mediocre and overcrowded. Consider upgrading to the other paid options at each port. Overall, a wonderful, adult experience. For couples or groups, not kids or teens, and a chance to interact with people from around the world. Read Less
Sail Date September 2019
Overall the reason my family chose this ship was because of the itinerary on overnight stays and long stays in port on each island. You did not feel rushed on the islands like sometimes you might on a Caribbean cruise. I believe a cruise ... Read More
Overall the reason my family chose this ship was because of the itinerary on overnight stays and long stays in port on each island. You did not feel rushed on the islands like sometimes you might on a Caribbean cruise. I believe a cruise is the best way to visit multiple islands in Greece in a short amount of time, but I would not suggest this cruise to anyone. Even though it has a great itinerary, the ship is lacking many things to make your trip better while on board. Pros -Itinerary is great and spent 2 nights in Santorini. -Staff is very helpful and knowledgeable. -Excursions we took were really good and the tour guides did an excellent job on getting you to experience the Greek Culture. -Food on islands is amazing. Not on cruise ship. -Spa is great. My wife loved her facial and massage. Cons - The ship is an early morning ship and you will not be able to sleep in. Keep your do not disturb on the door, or you will have the cleaning crew come in your room immediately when you dock at port. A lot of times the cleaning crew does not even knock on the door at all, they just come right in. -The cleaning crew was vacuuming outside our rooms at 1AM and you can hear everything that goes on in the hallway inside your room due to it being a cruise ship. This woke my family up multiple days throughout the cruise. -The cleaning crew is always cleaning which isn't necessarily a bad thing, but we felt like they were always hanging outside our room because the cart stayed against the wall majority of the cruise and every-time we left the room they were right outside your door. -The food on the ship is very bland. For buffet people you might would like it but after the second day my family said they were done with the ship food and ate on the islands the rest of the trip. After all you are in Greece. But for the price of the cruise the food should be much better, the chicken felt like you could chip a tooth while eating. The food is also cold for the majority of the part. The excursions that are offered are very good and if you chose any of them you would be happy. But the cruise does not provide a lot of variety of excursions as compared to Carribean cruises that i have been on. -On the last day, the cruise makes you leave your cabin at 8AM going into dock. Its currently 10AM and we are still not allowed to leave the ship. There aren't enough seats for everyone and you cannot stay in the hallways or on the floor. They will ask you to get up. This has never happened to me on a cruise before. If you take this cruise don't plan on doing anything other than walking around in athens due to this. After 8AM you aren't allowed back in your cabins and have to sit your checked luggage in the hallway before midnight the night before. -The omlet station for breakfast has only 2 machines and for 1,000 people that is not enough. There should be multiple stations set throughout the ship to avoid long lines. -The waiters are friendly but it takes European time to get to you. They are not assigned a certain section of tables and just walk around the cruise ship so the person you had for your first drink may be different for second since your first person may be on the otherside of the ship. -The Free drinks are very watered down and a hit or miss, most of the times a miss and some of them didn't even have alcohol sometimes . Some of the paid drinks I got were good, but were still watered down. -The fitness center is small with way to much equipment in there for you to really anything in a comfortable position. -Ship does not handle weather very well and is very rocky compared to others i have been on Read Less
Sail Date September 2019
We wanted a cruise that included the Greek Islands, leaving from Athens, for around a week, in August. This cruise fitted the bill. After booking and visiting the agents in Auckland, NZ to confirm our cabin, we then read some of the ... Read More
We wanted a cruise that included the Greek Islands, leaving from Athens, for around a week, in August. This cruise fitted the bill. After booking and visiting the agents in Auckland, NZ to confirm our cabin, we then read some of the reviews which were less than flattering! We had cruised with our 4 children years ago and so decided we would make the best of maybe a bad choice. We were very happy with our choice. From the moment we stepped on board we felt comfortable - the service was always with a smile, the food was good, the included excursions on shore were excellent, we had no real complaints. We ate each night at the restaurant on deck 5 and my wife and I were escorted by Dimitrius or Angelo to our table which always had the reserve sign on it. We found the food very good with the various selections and the house wine was very acceptable. The breakfast buffet was typical of a good resort except the pastries were disappointing. The bar service was excellent - you just needed to order right. I took a bottle of brandy on board as it was not showing on the list of spirits in the drinks package but it was there, so you order a brandy and a bottle of your mixer, ice, and then make your own drink! They do not serve doubles, fair enough. Getting numbers of people off the boat for excursions was done very well and the three tour guides we had were excellent. We only watched one show which was good as we tended to retire early and then be up for the next days activities. The only negatives were the men eating in the restaurants at night in shorts when there were many notices to advise not to. The restaurant staff we spoke to said they thought it was disrespectful to them as they dress up in white jackets etc and most of the passengers make the effort but there are always a few spoilers! Very enjoyable. Read Less
Sail Date August 2018
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.5
Entertainment 4.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.2
Family 2.0 3.2
Shore Excursion 5.0 4.0
Enrichment 3.5 3.8
Service 4.5 4.2
Value For Money 5.0 3.9
Rates N/A N/A

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