3 Cozumel to Caribbean - Western Royal Caribbean Liberty of the Seas Cruise Reviews

The ship has held up very well. We feel that chops was not up to what we are use to. Johnny Rockets waited 1 hour only to get the wrong food. The show was Saturday night fever was just not great. The rooms look great. The dining room food ... Read More
The ship has held up very well. We feel that chops was not up to what we are use to. Johnny Rockets waited 1 hour only to get the wrong food. The show was Saturday night fever was just not great. The rooms look great. The dining room food was great. They took the crown books out and now you have to remember what deals you get. I guess that was smart on RCCL part save money. Weather was great. The island is the same great shopping. Read Less
Sail Date November 2014
Sailed last week with Royal Caribbean for the first time. After 3 cruises with Carnival, I really wanted to try Royal Caribbean to have another cruise line to compare Carnival to. Was so looking forward to this trip and the beautiful ... Read More
Sailed last week with Royal Caribbean for the first time. After 3 cruises with Carnival, I really wanted to try Royal Caribbean to have another cruise line to compare Carnival to. Was so looking forward to this trip and the beautiful Liberty of the Seas (which I heard wonderful reviews about). Going to make this a quick review of the good,bad, and really awful. Positives: Called a few days before departure and got an upgrade to adjoining balcony suites (for $60 less) than originally booked 2nd floor ocean view. Rooms 8234 and 8236. Embarkation was easy, rooms clean and comfortable (if you don't mind the "hump" in the middle of 2 singles pushed together to make a queen bed). The Liberty is a big beautiful ship and despite the normal chaos at the buffet, and the elevators being slow, I really liked the parade on the promenade deck, and the ice show was awesome!!!! The biggest problem with Royal Caribbean and I can't believe I have to say this...is the staff!!!! They were not friendly. In fact, one of the staff at the teen club (ages 12-17) actually told my 14 year old daughter he was going to "kick her off the ship in Mexico". OUTRAGEOUS!!!! I spent several hours of my cruise trying to get someone...all the way up to the cruise director, Jerome, to acknowledge that they were totally inappropriate. I purchased a beverage package (including alcoholic drinks) and the staff do not want to help you get a drink, because they are not getting a tip. At any time on a Carnival cruise, you can find a waiter to bring you a drink. The food is deplorable. I am not a picky eater, but Carnival's food is much better than the food on this ship!!!! I guess I wanted another cruise line to compare to Carnival, and boy did I get it!!!!! I would easily book another Carnival cruise over Royal Caribbean any day!!!!   Read Less
Sail Date April 2014
Myself and 10 friends went on a 4-night Royal Caribbean Liberty of the Seas Cruise in February 2014. The ship was beautiful, the food was very good and the staff in the formal dining area and the cabin stewards were very friendly, but the ... Read More
Myself and 10 friends went on a 4-night Royal Caribbean Liberty of the Seas Cruise in February 2014. The ship was beautiful, the food was very good and the staff in the formal dining area and the cabin stewards were very friendly, but the bar service staff were not. Right off the bat you could tell what changes the drink packages made. There were not many people going around with drinks trays (and when they were, they only had the drinks in the special glasses which were not included in the package price) so you had to go to the bars. Since the bartenders were not getting tipped on every drink (tips were included in the package price), they were not friendly or helpful - they were extremely slow and some were downright rude! The majority of our our group purchased alcohol drink packages. On the first evening of the cruise, I became ill. For the remainder of the cruise I was unable to keep anything other than water and Ginger Ale down. I asked if my package could be switched to a soda package and was told by Guest Relations, at the Customer Service that I would be refunded the difference once they verified that I did not have any alcohol after the first evening. Now I'm being told by Corporate Guest Relations Advocate that I will not be refunded because "The records showed activity all 4 days of your sailing" - hello McFly, my card was not swipped for any alcoholic beverages after the first evening - only pop and water. Most of my days were spent in our room. Unfortunately for RCCL, due to the service received and the icing on the cake of not following through on the refund our group will not be going back to RCCL next year or any years thereafter.   Read Less
Sail Date February 2014
Liberty of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 3.5 4.1
Public Rooms 4.0 4.4
Fitness Recreation 4.5 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 3.5 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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