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2 Helpful Votes
Sail Date: June 2019
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in ... Read More
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in our eyes , fresh pasta and always nice and hot if your wanting that little extra , the Dinners and Breakfasts in the diffrenet rooms around the ship were fantastic and the atmosphere was also great The ship was easy to get around and plenty to do on board The Casino Staff were great to chat with and always very Friendly Must say that if your after a great fun holiday , it rate this ship 9/10 This was our 12th cruise but first in the Medditerainan and must say we really enjoyed it and would do the same Ship again Hope you enoy like we did Read Less
1 Helpful Vote
Sail Date: June 2019
Staff was kind and helpful, very clean. Cabin and corridors are cleaned daily. Restaurants on 5 and 9 floor was cleaned permanently. We were informed about everything by daily news. Very nice. Information desc was available all ... Read More
Staff was kind and helpful, very clean. Cabin and corridors are cleaned daily. Restaurants on 5 and 9 floor was cleaned permanently. We were informed about everything by daily news. Very nice. Information desc was available all time. It was possible to eat 7 am - 10 pm. But in case of trip outside of ship, from 3,30 pm to dinner time, nothing to eat except cakes and bagetas. Nothing for me. Every day was performance in the theatre - very nice. Fittnes was full, pools too. But not unmanageable. Nobody reserved seats around the pools, it was very good. Children in pools for adult were irriterende, nobody did not check them. Sometimes we moor a little bit far from the city but there are possibility of excursions. Bars at open board were very busy, maybe they could be more ones. Very inspirative were the dance courses during a day. We would like to go again. Read Less
6 Helpful Votes
Sail Date: May 2019
I want to preface this review by saying I'm not often a big complainer. I can roll with most annoyances with ease and I rarely feel the need to make an issue. But this was by far the WORST CRUISE in my entire life. Why did we go? ... Read More
I want to preface this review by saying I'm not often a big complainer. I can roll with most annoyances with ease and I rarely feel the need to make an issue. But this was by far the WORST CRUISE in my entire life. Why did we go? Never been to Europe before and Costa had numerous itineraries, dates, and prices to choose from so it was the sheer availability of options that other lines simply did not offer. Next, I've cruised with Costa twice in the past (both in the Caribbean) and it was wonderful. The price was right compared to other US-based lines. Where did it go? Understand that this cruise, and I assume all others, are basically a 7-day ferry service to various ports. Folks will embark and disembark at different ports during the week, so it's not a traditional everyone gets on and leaves at same port. That being said, we boarded and left at Civitavecchia (Rome's port). We visited Savona, Italty; Marseille, France; Barcelona, Spain; Palma de Mallorca, Spain; and Cagliari, Sardinia, Italy. Having not been to Europe before, these were appealing ports because most were places I would not ordinarily visit on a first time. What did I know BEFORE Leaving? This is important and you have to do your own research before leaving. I knew that the bulk of passengers were Europeans and English speaking guests were likely in the minority. I knew that passengers embarked and disembarked at various ports throughout the week. I knew that lifeboat safety drills were done at every port. I knew that entertainment on-board was likely geared towards European passengers and the language would be mostly in Italian. All this being said, I went on this cruise with a positive outlook and knowing it would be very different than a traditional North American cruise. Next, let's talk about why this cruise was horrible. I will discuss positives at the end and other general issues like cabin, ship, ports, etc, but this is really what English-speaking guests need to know before going on this cruise. I. CANCELLED EXCURSIONS and DISCRIMINATION TOWARDS ENGLISH SPEAKING GUESTS This is by far the biggest complaint and totally ruined this cruise. I can understand an excursion cancelled due to lack of participants because an outside company is used and if only a few folks select that excursion, than obviously it won't go forward. The problem lies in how a participant is defined. On this ship, a participant is not simply defined by having a human body but rather defined on the language spoken by the human. In short, the number of excursions available to English-speaking guests is far less than what is available to Italian speaking guests. YOU WILL HAVE NOT THE SAME OPTIONS AS OTHER GUESTS AND WILL BE TREATED DIFFERENTLY. In Savona (our first port), we pre-booked a seemingly wonderful sounding excursion only to find out, on embarkation day, that it was cancelled with no explanation so we were forced to choose another and had a very limited number of available options. At the excursion desk we were told we had about 3 to 4 to choose from for English speaking guests; which told me that if I spoke Italian, I would have had more. The excursion we ended up with was mostly ok, but it was not one we would have selected. Details on the excursion will follow later on. In Barcelona (our third port), we pre-booked an excursion that sounded great on paper, only to find out the night before that it was being cancelled. Once again, the same process was repeated at the excursion desk BUT this time we found out that our original selection was cancelled because there were not enough English-speaking guests who selected that particular excursion. The excursion was ended up having to pick was nothing short of a pointless, waste of time, and ended up costing MORE MONEY than the original one we wanted. Finally and the most incriminating of all was that Costa offered a behind the scenes tour of the Diadema on the at-sea day. A copy of the excursion description is attached. Once again, the night before we found out that we would NOT be able to do the ship tour. However, the ship was kind enough to provide a written letter explaining why. At the same time, the letter (also attached) completely confirmed by suspicion that English-speaking were clearly being discriminated against and proof lies in the letter. Whether you speak English, Italian, French, German, or Spanish; everyone pays to be on this ship and have the same options as everyone else. The ship tour is conducted entirely by Costa; unlike the shore excursions. The ship tour was made available to everyone, for a price, which we were willing to pay. There is NO EXCUSE for us not being to take advantage of this exclusive tour but for we were English-speaking guests. It was confirmed to me later on that the ship tour did in-fact go forward and the original Barcelona excursion also went forward. Remember that Costa is owned by the Carnival Corporation (a US company). Costa is mostly an Italian-oriented cruise line but you cannot treat English-speaking guests differently simply because there's not many of them. It's not my problem that not many English speakers booked this nightmare of a cruise. I personally addressed the cancelled excursions, with emphasis on the ship tour, with the shore excursions manager and the guest services people (who are mostly pointless) and it was confirmed that the ship defines participants based on the language they speak. The shore-based excursions are limited if you're an English speaker and you will not the same options as everyone else. Even on your tour (assuming it goes forward), English speakers will be grouped with another language, so the tour operator does the tour in both languages. The ship-based tour, however, is 100% within the control of the ship and an accommodation should have been made. The Diadema flatly DENIED us the ship tour, we were willing to pay for, simply because not enough other English-speakers wanted to do it. This amounts to a form of discrimination based on national origin and I will formally address it with Carnival. In short, ENGLISH-SPEAKERS please know that you will be treated differently. You will be in the minority. Expect an excursion or two, or three, to be cancelled due to lack of other participants who also speak English. You will not have the same tour options as other guests. II. GROSS INEFFICIENCY On Deck 3 there is a desk called Hospitality Service Desk which is staffed by mostly pointless individuals who cannot do a damn thing except tell where you need to go to address your problem. These same individuals also give conflicting information and clearly have no idea what's going on half of the time. The first instance was an embarkation day. We wanted to exchange some USA currency to Euros and were told we could do so but only before 5pm which left us 10 minutes. So we raced to our room, got the cash, went back down, waited in line, only to be told that it had to be done before 4pm and we cannot do until after Marseille (2 days later). Keep in mind we were at the same desk, just talking to a different person. How is it that a group of people working at the same desk can be on two totally different understandings? The next instance involved the complaints with our cancelled excursions. The hospitality desk told us we need to talk to the excursions department. What the hell is the point of the hospitality desk if they cannot address passengers concerns. The final instance was on disembarkation day when we had to deal with several issues on our final bill. After waiting in line, the hospitality service guy said we needed to talk an individual sitting at a setup desk, with a laptop, to address the billing issues. Let that sink in...a sole individual, sitting at a setup desk, with only a laptop, to address ALL account issues for ALL passengers disembarking in Rome. After being told this, we flatly yelled at the hospitality service people saying, "You people are pointless!" So, before going, know that the Hospitality Service Desk is relatively pointless. The resolution you'll get will be them telling you to go some place else and talk to whoever else. Also, you will get conflicting information because clearly these people do not talk amongst themselves. I've never seen such gross inefficiency, lack of communication, and lack of clarity onboard a ship. Overall, a complete waste of time. III. Horrible Food I'm not a food critic. I have no idea what's supposed to be good and what's not. I can only go by whether I liked it or not, the portion size, temperature, availability of options, and if I'd order it again. In short, the food in the main dining room was awful. They are all about presentation but the accompaniments, such as sauces, drizzles, etc) were small and mainly just there to look nice; even though they were actually GOOD and should have been in greater quantity. Service took forever. Our waiter was very difficult to understand. The food itself was mostly forgettable and gross. The best meal we had was in the Samsara Restaurant, for which there was a charge. The buffet breakfasts were mediocre and the concept of cooked bacon is elusive as another English-speaking guest. Lunch in the formal dinning room, which we did on the at-sea day, was equally gross. The buffalo mozzarella cheese they pride themselves on looked like a white ball of gelatin and was disgusting. The buffet lunches on the Lido Deck were so-so, and by the time you found a seat, good your drink, and were ready to eat your food was cold. Out of all the dinners we had in the formal dining room, only ONE was excellent. Do yourself favor, eat in port if you can. Overall, the worst food and the worst dining I've ever had....and I'm usually content eating at places ranging from Pizza Hut to a 4-star restaurant. Compared to other cruises, this was by far the worst. IV. WARM ROOM I've preface this part by disclosing I'm from Florida. Therefore, I'm used to constant air conditioning and cool indoor environments. Also, this may be an issue that's more specific to me and not representative to everyone. That being said, on prior cruises, the ventilation and thermostat in the cabin was mostly comfortable. Not here! For the first FOUR DAYS we made daily complaints to the un-Hospitality Services Desk about the lack of airflow in our cabin and the perpetual stuffiness. You could feel cold air coming through the vent but it wasn't forceful. The technician told us they would increase the air flow and seemed to acknowledge there should be more air. The issues didn't seem to resolve itself until about day 5. Thus, for over half of this cruise, we spent in a stuffy room and waking up sweaty and gross. V. GENERAL THOUGHTS 1. Cabin Overall, the cabin size was adequate and roomy. No major complaints other than the AC issue. The bed was somewhat comfortable BUT the pillows were thin and I need 2 in order to actually lay flat. Even then, the pillows were hard and I ended up using the one of the pullout couch. Don't bother with the TV because there's only a few English channels ranging from business news (who cares), BBC News, and a movie station that's actually Italian but plays with English movies. Closets and storage spaces were plentiful. The bathroom was what you'd expect. Adequate shelving. However, the shower curtain doesn't go all the way down to the floor for some unknown reason so water gets all over the floor from the water dripping down the curtain and from splashing out. I tried moving in the limiting room available to avoid the water splashing out; it looked like a Cirque du Soleil in there. The cabin steward was very good and the room was kept clean and orderly. THERE IS NO TURN DOWN SERVICE and no cute towel animals. Not a major issue but just something to know. 2. Entertainment an Activities Not much say to here because we didn't do anything except see a few shows. Know that Mediterranean cruises are heavily port-insensitive so days started early and we were mostly tired by the end of them. Most shows were done in Italian with little english thrown in so we didn't bother. The production shows were good and enjoyable. The acrobatic stuff was cool. They could have had more universal type shows so everyone could enjoy regardless of language; such as magicians, variety acts that do not involve speaking, or anything you see an AGT (America's Got Talent) that involves dancing, light acts, etc. 3. Ports By now, you've already read and understood the excursions issue we had so this bit is more on the specific ports and our experiences with the tours we had. Savona - A mostly pointless port as the bulk of excursions were to Genoa, so why not just go there? I would have liked to have seen the Cinque Terre, Portofino, and Genoa but the availability wasn't there [for English speaking guests]. The excursion we ended up took us to two small towns which were wonderful and charming. But I would rather seen the Cinque Terre. Stopping in Genoa, La Spezia, or Livorno would have lent itself to more cooler excursions and things to see; assuming of course they aren't cancelled. Would I return to this port, NO. Select a route that goes to Genoa, La Spezia, or Livorno. Marseille - There is a lot here and our pre-booked excursion actually went forward! We were in a tour with another language so heard the information twice. The guide was wonderful and I appreciated the time she took having to do double the work. I would have liked more time to see Marseille but our excursion took us to two small towns in Provence (Arles and Saint Remy).At each town, you had at least an hour of free time. Overall, this was an enjoyable day and no major complaints or issues. Would I return to this port, YES...on another cruise of course. Barcelona - Barcelona has A LOT to offer and A LOT to see. I would suggest booking your own excursion with an outside company. We separately booked tickets for the Sagrada Familia before we left and planned accordingly. You want to see the inside of this church as it is magnificent. Our original excursion would have taken us to different landmarks around the city an allowed free time. It was only 4 hours in the AM, which left us enough time to make it back to the Sagrada for our tour inside. The excursion we ended up with was a complete waste of time. You saw Barcelona's treasured landmarks from a bus, but I was sitting on the wrong side so I didn't get to see them. And there was no let-off time to actually see them. We did better exploring on our own. My advice, if you're in Barcelona for a long time, look for an outside company that can do a tour in 5-6 hours. Or, do a ship-based excursion that allows you to see the major sights BUT do not miss seeing the inside of the Sagrada Familia. Would I return to this port, absolutely YES. I would return here on my own. Palma de Mallorca - Palma is on the island of Mallorca, which is part of Spain and right off the coast from Barcelona. This is a truly wonderful port and was the highlight of the entire cruise. We pre-booked the dragon caves tour and it went forward (yay). The excursion was great, nicely coordinated, guide was wonderful, and only lasted 4-5 hours which left you the entire afternoon to see an explore Palma on your own. There was a stop to a pearl factory but I could less about glass pearls so it mostly yawn time for me. Do not do a full day tour here. You want time to explore Palma and eat at the local restaurants. For me, the food in Palma was among the best food I had during the cruise...because it wasn't that garbage served onboard. Would I return to this port, YES. I would combine this with a Barcelona vacation in a heartbeat. Cagliari - Cagliari is the capital city on the island of Sardinia which is part of Italy. We did a walking tour of the city which was helpful because we dropped out of the tour about 3/4 of the way and went back to see stuff on our own and eat at the local restaurants which were very good. There is a lot of shopping and nice sights; but the city itself is rather grimy (graffiti on the walls, poorly cared for buildings, etc) but whatever. The beaches in Sardinia are supposedly beautiful but we didn't see any. There is a nearby beach called Poetto which is the main beach for Cagliari, but the island's more prettier beaches are about 45 minutes outside of the city. Overall, this was an average port and worthwhile seeing. Would I return to this port, POSSIBLY but not in a hurry. If I did, I would want to see the beaches on the rest of the island. 4. The Ship Itself Despite all the issues, the Diadema is a gorgeous ship. The atrium lobby is breathtaking. The colors and design are very nice and what I expected based on two prior Costa cruises. The public spaces were nice. The pool areas were nice. There seemed to be adequate deck space for chairs, but we didn't use the pools at all because it was mostly chilly this time of year. The ship was kept clean and despite the prevalence of Europeans, there was not a lot of smoking and no indoor smoking permitted. There is no promenade deck that encompasses the ship! In prior cruises, we would enjoy strolling on a deck (usually around decks 6 to 4) that takes you all around the ship. That doesn't exist on this ship and the only promenade deck to speak of is actually up the pool and you have to go up and down various stairs and you have no access to the bow of the ship. The main dining room was not as lavishly decorated as you'd expect and the main theater was a bit underwhelming. The casino is SMALL compared to other ships. 5. Embarkation The embarkation process varies from port to port, so I can only talk about Civitavecchia and it was a breeze, efficient, and hassle-free. The terminal building is a new and construction remains ongoing but the inside was sleek, clean, and had adequate seating (upstairs ONLY). We had our bags relatively quickly. Overall, no major issues or complaints. 6. Disembarkation The ship's disembarkation process structure was fine and I have no complaints. The process of reconciling your account is an absolute disaster and goes back to issues of gross inefficiency addressed above. Remember the terminal I discussed above? Herein lies the problem, if you are disembarked and waiting for a car service or whatever, there is NO PLACE TO SIT INSIDE OR OUTSIDE. All the seating is upstairs past security. We weren't 100% of exactly when we would be able to leave the ship so we told our car service to pick us by 11, but we were actually off by 9:30 so we waiting around for over an hour with no place to sit except the ground. My advice, if you are pre-arranging a car service, give them the hour after the ship pulls into port. For example, if you're arriving in Civitavecchia at 8am, tell the car service 9 and then request the earliest disembarkation time (I was told you could do that). VI. CONCLUSION and FINAL COMMENTS I would never again go on another Costa cruise; even if they gave me a free cruise or credit towards another. Compared to my last two Costa cruises, this was horrible. My next Mediterranean cruise will ONLY be on a US-cruise line such as Royal Caribbean, Celebrity, Princess, or grudgingly NCL. If you're considering a first time Mediterranean cruise, I would highly recommend leaving from Civitavecchia because you will want a few days to explore Rome. Rome itself is at least an hour from Civitavecchia so any Rome-centered excursions will be a full day and you'll be paraded through the major sights at rushed speed. We spent 4 full days in Rome before the cruise even left; there's just so much to see and you don't want to be rushed. I would seriously reconsider any thoughts you might have about going on this ship. Do your own research, read the comments and reviews, and know what to expect before you go. If you've never done a Mediterranean cruise, I would look for a US-based line instead because if you go with Costa, you will be disappointed and frustrated every day. I would definitely NOT recommend this cruise to anyone and it was an overall disappointment and a blight on my entire cruising experience. If anyone wishes to contact me directly with specific questions or concerns, I'm happy to respond. Send your email to sfarkas425@gmail.com and put "Costa Review" in the subject line. Read Less
4 Helpful Votes
Sail Date: May 2019
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we ... Read More
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we could not find any fault at all with everything in general, the cabin superb, service to be believed, everything in our opinion 5 star. We had the drinks package and it more than covered all that we required, the bar staff were so attentive and nothing was too much bother, and Kumar the head barman at the bar on deck three could work at any 5 star bar/restaurant. The food presented at dinner in the Fiorentino restaurant, beatifully presented, service second to none, wine glasses filled without asking and good quality wines on offer in the drinks package. All in all a wonderful experience. We will be looking to cruise with Costa again perhaps next year when the new ship Emeralda comes into service. Read Less
2 Helpful Votes
Sail Date: May 2019
As most of you know I can no longer go ashore but stay on the ship, Costa's team in Genoa & on board, made this cruise special for me, and a great big thanks to all involved in helping me cruise again. Firstly I had a loan of a ... Read More
As most of you know I can no longer go ashore but stay on the ship, Costa's team in Genoa & on board, made this cruise special for me, and a great big thanks to all involved in helping me cruise again. Firstly I had a loan of a wheelchair for the whole cruise, which proved wonderful as I could push myself round ship & to Club Dining room. The cabin (Suite) on deck seven was just the same as most other ships of the fleet, spacious, clean & really nice although we do prefer those aft we did like all the service provided by our Butler, who turned up three nights during the cruise & took me in the chair up to the dining room, certainly a call above their duty. The ship itself was kept beautifully clean as were the cabins, even though we are late risers & often only left the cabin just before lunch. Of our time on board we of course could tour the facilities without crowds, & I must say all seemed excellent and well supported on sea days. There really is plenty to keep you entertained by reading the Diario di Bordo daily you can plan ahead, although to be fair it does take some understanding at first. One down side on this particular cruise the English host was not as friendly as most, we always make a point of contacting them whenever we get the chance, but it seemed she was not willing to chat. The only time we really got to know her was at the Wine Tasting where she talked about herself while the host described the wine. On to the restaurant we ate in the Club Dining Room on deck Eleven lovely surroundings but very limited choices, although I do agree that food waste must be reduced on all cruise lines to stop un-necessary wastage, this went beyond that Taste & Flavour had given way to presentation Lots of plates were returned particularly the beef which seemed to be on the menus nightly, either under or over cooked. But don't be put off with these comments although I am a fussy eater I manage to find some nice every meal, if a plate was returned they always offered you either a better replacement or different dish, Costa now serve the same choices in every restaurant which does reduce waste. Would we cruise on the Favolosa again one of the nicest friendliest ship we have been on. Read Less
3 Helpful Votes
Sail Date: May 2019
As a third time cruiser on other lines many years ago- but a friend was taking me I was trying to save them money. What a horrible mistake choosing this old tugboat. From beginning to end there were so many things wrong. We got an ... Read More
As a third time cruiser on other lines many years ago- but a friend was taking me I was trying to save them money. What a horrible mistake choosing this old tugboat. From beginning to end there were so many things wrong. We got an inside cabin - actually not a problem in itself. The cabin crew were wonderful and attentive. The cabin was fine. The staff at the Hospitality desk were overwhelmed and it showed in their ability to serve in a friendly way. Almost everything was extra. We originally ordered the non alcoholic drinks package as neither drink. It was 96 Euro's for 40 drinks for the week for 2 people.we got a glass of mineral water at dinner in the restaurant..The package included; water, iced tea, non alcoholic cocktails, sodas and juices. Neither of us drink Pepsi products, nor peach iced tea or lemon ice tea, or juices or sweet non alcoholic drinks (non of this was spelled out in the drink package) or we would not have ordered it. We cancelled it and were refunded our money but made to feel guilty. The staff were completely disorganized in most matters. For shore excursions we all met in the theater and had to show our tickets to get a bag lunch. The crowds were huge and pushy and the staff had no idea how to crowd control. The same with the Buffet lines. People just pushed in front of you and grabbed meat off the platter and piled it on their plate and left and left you waiting patiently for a new batch of grilled meats. It was a free for all! Now for the food: It was terrible and unrecognizable. There were terrines of a ground vegetable dish that was reincarnated days later in another fashion as an appetizer. There were virtually NO fresh vegetables except for sliced cooked carrots at breakfast??? There was a small salad choice at dinner. Most of the food was unpalatable. No matter how many courses it was still not enough or good enough. The the came around the table and showed you a menu of additionally priced choices; lobster (which was so small 4 people I spoke with made the Maitre 'D take it off their bill. My friend is handicapped and was disappointed at the short amount of time on the excursion - time in the city - compared to the hours of getting there. 2.5 hours to Florence and 2.5 hours back and about 3 hours in the city. Same in Rome. Even able bodied people complained of the pace and it was on your own. We were dropped off quite a distance from main venues and with so many tourists it was difficult to see what you wanted -even the highlights. We tried to cancel our Marseille tour due to his not being able to tolerate the pace we were told in a very snippy and not compassionate way that in no terms were we able to cancel our excursion. However one of the staff told me it would be no problem to cancel. In fact several other passengers tour were accidentally cancelled and they were upset. We were told he needed to see the ship Doctor and pay 62 Euros to get a medical certificate to cancel and that would NOT include my ticket! Ridiculous. The "Doctor" looked like a washed up degenerate alcoholic. We left very upset. The entertainment was pitiful. This was a disaster from beginning to end. All the Americans we spoke with felt exactly the same way and will be filing complaints as well. Read Less
2 Helpful Votes
Sail Date: May 2019
Staff is from the Philippines and they could not care less about the customers. They are paid very little money so obviously job is not made properly. We had a baby with us and one time we were asked to leave the dining room since there ... Read More
Staff is from the Philippines and they could not care less about the customers. They are paid very little money so obviously job is not made properly. We had a baby with us and one time we were asked to leave the dining room since there was no place for us and the baby. Food was great on a few occasions but twice we had to go sleep hungry since the food was inedible. I asked the refund for the service charge but they said it was impossible. The bar is a nightmare! You go for a drink and it may take up to half an hour for a stupid drink which most of the time would be undrinkable. The barman stays playing around behind the bar waiting for time to go by. Hot water for the baby was a fight with them. They said hot water only in the morning. For god's sake I JUST WANTED WATER. We paid the piu gusto.... but you can't have a bottle of water! If you want the bottle its an extra 2.50eur. We paid over 200 each to have unlimited drinks. I can't call it a holiday. Staying home would have been a better option. First and last time with Costa. WELL DONE!! Read Less
1 Helpful Vote
Sail Date: April 2019
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. ... Read More
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the Pizza restaurant. Other high end restaurants are also available. The pizza at the pizza restaurant was the best food that I had on the ship. The Pia Gusto drink package was a reasonable buy which covers most drinks and coffees. The Illy coffee is probably the only thing that would get me on Costa again. Dining room food was the poorest I have ever had on a cruise line. Our waiter seemed burned out, but maybe he was near the end of his contract time.The fact that they board and disembark passengers at each port means less waiting at disembarkation, but annoying safety drill announcements in six languages at every port. The pay for pizza was nice because the pizza was excellent, reasonably priced and because it cost a little extra there was no waiting, which I’ve seen on other ships with passengers that can eat them as fast as they are produced. A small cost for exceptional coffee is much better than other cruise lines “swill coffee”. The passengers are probably 80% European, which means limited chatting with your fellow cruisers which to me is a disadvantage, interacting with fellow cruisers is usually part of the fun of cruising. Would I do Costa again? Probably not. Read Less
5 Helpful Votes
Sail Date: February 2019
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked ... Read More
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not enough English speaking passengers. The next day; however, we were on a shore excursion with 47 English speaking passengers and 4 German passengers, so we had to listen to the whole thing in both languages. Why couldn't they have done that for us on the previous day? The entire cruise catered to the Italians, and it was tiresome to have to hear everything in 6 languages, not to mention that it was clear that they were joking and laughing with the Italian passengers and not translating what was happening to everyone else. They were very chintzy when it came to game prizes (one prize for the whole team, and it was always a thin little tote bag), and the only activities were one or two video quizzes and dance lessons. Bingo was expensive, only played twice, and only one game each time. The food was awful - obviously frozen and thawed, not cooked fresh, and the same old items every day in the buffet, and only 3 choices in the dining room. Water, anywhere but the dining room or buffet, was not free, and in the dining room it was only free for the Americans. Staff was often rude for the most part and didn't offer any accommodation for any complaints or problems. Because every port was an embarkation/debarkation port, the elevators near our room were closed down all afternoon, and then we had to listen to the muster drill more than once. Your credit card is billed in daily increments that never match the daily charges, though the total did appear to be correct. Read Less
Sail Date: February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
3 Helpful Votes
Sail Date: February 2019
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the ... Read More
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the MyCosta website It asks for your first name, surname and your "BOOKING REFERENCE" Login always fails unless you omit the first name.. We asked for where it boards. "Barcelona" Which dock ( there are 3 or 4) crickets.. Got on board, and went to check on our pre-reserved packages for beverages, excursions, etc. Most could not be found by the staff. I went outside, where I could get internet on my phone. Logged in to the MyCosta website, and saw that all my bookings were still there. Never did completely sort this out, so every time we ordered a drink the staff would have to double check for our drinks packages as they did not show in our ship cards. First night we went to dinner. We had booked for the "Main dinner from 21 O'Clock" They had us down at "Early Dinner form 17 O'Clock We had booked the Fiorentino restaurant on Deck 3 They had us in the Adularia restaurant We did not care much which restaurant, but did not want to eat at 7. They changed this for us. Second day was to be at sea, and I had booked for my wife to have a Swedish massage - 50 minutes, in the spa. Cost of 99 Euros Of course they "lost" the booking. I checked on My Costa the next day in port, and it was still there. This did not help me that day, so I had the spa rebook it. My wife was booked at 4 p.m., so she went and had the massage. They gave her the "Elemis Asian hot stone massage - 50 minutes" and charged us 154 Euros. They told my wife at the end of the massage that her skin looked quite dry, and sold her a package of 3 different skin lotions to help that. She signed the slip, and did not look closely. When she got back to our cabin she mentioned, so I asked for the slip. They had charged us 595 Euros for the lotions! We went back to the spa and wanted to return these ( unused and unopened, same day, within an hour) They tried to refused. I asked for a manager, and was told that she was not available. I complained to the cruise service desk and asked to speak with a manager. They spoke with me and an appointment with the spa manager was booked for 7 p.m. the next day. We met, she acted all surprised, and accepted our request for a refund. She accepted that, but that the refund had to be done in 2 days later, at Savona, at 10 am. The next day ( and a day before the credit was supposed to happen) they processed the charges against my card for $1,015 CAD The next day ( as arranged) and time I went back to the spa, and ( of course) the manager was not available, and the staff could not do anything. Went back to the cruise ship service, asked for a manager again, and was asked to wait for 20 minutes. Apparently some decision was made in the background, as, when I returned 20 minutes later they offered us the credit, which we accepted, and was processed on the last day of our cruise.. On that day I told them that unless I could log in to my card website and see the credit there I was not going to leave the ship. Drink packages: We booked 2 drink packages: "WATER, COFFEE & BEER PACKAGE" for 69 Euros, to include: " package of 7 water bottles (1lt), 7 draft beers (40cl) and 14 coffees (normal or decaf)." This actually meant: 7 water bottles, 7 Heinecken drafts, and 14 espressos. If one ordered a coffee with milk, they made us cafe latte, and charged our card for 3 Euros. We finally learned that if we ordered an "Americano with milk" we could get this, actually made identical to a cafe latte, and put it against our prepaid coffees. They would not credit us for the 5 previous coffees we had, at a cost of 15 Euros. Cabins: We selected an inside cabin, midships. It was clean, comfortable, and very quiet. Only complaints: TV remote did not work ( they replaced) Only 1 AC power outlet in the whole suite. Bar fridge did not refrigerate. In general, the staff service was quite good. The sit down meals were Italian food and very good with excellent service The buffet meals were chaotic. Running out of many items very fast. They acted like they were preparing to feed 500 people and 1500 had shown up. They charge an automatic 15% gratuity on all purchases, food and beverages. This is not included with the prepaid drink packages, and is charged extra. They charge an extra 10 Euros per day, per person, service charge. Basically the practice is to "nickle and dime" one to death on everything. Most of the ports were as expected. One, Savona, in northern italy is a former industrial town with a population of 61,000. As Wikipaedia describes it: "Savona used to be one of the chief seats of the Italian iron industry, having iron-works and foundries, shipbuilding, railway workshops, engineering shops, and a brass foundry." There is little to see or do there, and apparently it is chosen as it is fairly close to both Genoa ( 56km) away and Monaco ( 132 km away. Pardon my saying and apologies to the citizens of Savona, but it is a bit of a :"shithole" In either case an excursion is a trip by bus for about half the days travelling by roads. I think that Genoa would have been a much better destination, See: https://www.cruisecritic.com/ports/newport.cfm?ID=181 I just looked on Google Maps and saw 2 Costa ships tied there as of the day they took the satellite pictures. In summary: Nice ship, good food, cheap and disorganized cruise company. Will not be back on their ships. Read Less
1 Helpful Vote
Sail Date: January 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
1 Helpful Vote
Sail Date: December 2018
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops ... Read More
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops junkies I guess) - Poorly designed bath screen needed a dressing robe cord to stop it banging all night - WiFi signal practically non-existent - Very noisy cabin stewards outside door from 7am - Very noisy "vacuum flushing" system every 10-15 mins from 7am (not toilet) INTENDITORE Drinks Package - massive choice of two wines available at bars (majority of which are closed until 7pm/8pm) - Heineken the only draft beer available (or their own draft from one bar open from 7pm) - No cordials such as lime, blackcurrant etc (maybe too expensive at 30p a litre wholesale) SERVICE LEVELS - bar/lounge service ranged from OK to extremely slow - I go out of my way to be polite to staff but it made little difference on this cruise BUFFET RESTAURANT - went once - not to be repeated - cold food, limited choice and no method in its layout (treasure hunt to make a meal) THE CLUB RESTAURANT - staff training = zero - maitre'd was their for his benefit not to ensure the guests had a great experience - rushed courses despite asking several times for it to be slowed down - plates removed while my wife was still eating - new cutlery put in place even while my wife was still eating - extremely (EXTREMELY) limited choice but what we did have was nice - please, no more mozzarella or pasta dishes (Italians cannot eat only this surely) - vegetables twice in 7 days (5 runner beans one day and a carrot on another) - screaming children running around restaurant (its supposed to be a dining experience) SHOWS / Venues - Italian and in Italian (90% of the time) - but I expected it so was ready I guess - very little variety of music around the bars and minimal seating in most - theatre layout really poor - estimate 20% of audience could actually see the whole stage ENTERTAINMENT (quizzes etc) - italian and in italian BILLING - overcharged 114E so queried at reception only to be told I had to go to the Spa to get it corrected. I had never set foot in there so why do they expect their guest to do all the chasing - overcharged again by the Spa - this time for 210E. I went there this time as I was closer to them than reception. The Manager simply told me "you really shouldn't worry about these things, they will get sorted" - perhaps if they didnt happen TWICE for somewhere I had never set foot in, I would have been a little more understanding. DEPARTURE - carry your own luggage as this helps you to get off the ship faster (you will thank me) SUMMARY We have now taken 41 cruises, 6 of which were on another Italian line MSC. Costa is by far the WORST cruising experience we have EVER had. The noisy, rude groups of Italians weren't the issue as they're on MSC too. Just about everything about Costa was the problem - poorly designed ship - minimal staff training and therefore mostly poor service - limited bar times and extremely bad choice of drinks in each - poor but expensive wifi - limited food choices in The Club Restaurant - billing issues TWICE Yes, Costa are a cheaper alternative - but they don't even seem to want their guests there. Read Less
9 Helpful Votes
Sail Date: December 2018
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It ... Read More
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It was well maintained and decorated nicely for Christmas. Whilst the layout of the ship is not the greatest (you have to go up or down to get where you want to go sometimes) and the public toilets are not well signed, it is functional. Getting on/off the ship in ports was possibly the easiest ever. Debark we were off the ship collected our luggage and on the bus within 5 min of our appointed time. Now for a quick review on each area - Cabin - Despite many complaints it never got below ~22/23c - the only person who cared was our cabin steward. Food - MDR - Very inconsistent in quality/taste/variety/service. The first night dinner took just under 3 hours and on average we were 2+ hours with the first dish coming to the table approx 1hr after sitting down. One night I ordered from the kids menu to find something I would be happy with (I am a picky eater, but can normally find something I can eat). Also Breakfast was always a Scrum, even though I thought they did a great Ham and Cheese Omelette, I could not handle the craziness. Buffet - Very inconsistent in quality/taste/variety/opening. It was a treasure hunt to put an actual meal together. Teppanyaki - By far the worst we have ever been to. It was tasteless with some poor quality meats and the show was not good either. Burger Place - Decent but nothing to write home about. PIzza Place - Yes you have to pay for the Pizza - This was by far our best meal on board. Staff - Except for 3/4 people I found most staff to be rude/unfriendly. Now I don't expect a lot but common courtesy goes a long way. Bars - Overall quite limited. We ended up in the Beer bar on deck 5. Even at €2.50 a beer with our package was worth it. Also the service was top notch! We did speak to the Hospitality Desk about some of our concerns and the International host called me back 2 days later to discuss them. Offered Pizza or Crepes as an apology, I suggested an OBC to cover part of the teppanyaki and she said she would see what they could do. Here I am at home and I am still waiting to hear. I want to be very clear, I was not expecting any credit when I complained, I really just wanted a colder room. I did however think the Panettone left in the cabin on Christmas Eve was a nice touch. I could continue, but overall we are just disappointed after great experiences previously. Read Less
7 Helpful Votes
Sail Date: December 2018
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa ... Read More
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa but used the Italian booking site. We received so many perks and extras for booking via the Italian site. We had a Balcony Premium for 2 adults and 2 children.(8 and 12) it was a great amount of space. We weren't ontop of each other during the week etc. We brought our own 220V extension cord so we could plug in all our devices. The food was great. This boat had an option of "Open Seating" for one of the evening meals. Same menu as the "Fancy" service dinner, but quicker (it seemed) and I felt better for our family. The service crew was amazing. My husband was practically a celebrity at the end of the cruise with many of them knowing his name and saying "Hi" around the boat. The crew was also helpful and wonderful to our children. The kids club had more international kids on our last cruise, this one had many Italian so my kids didn't do the club much, but it was a good size club space and activity schedule was great. It would be great for younger children. We are use to the multi language environment, so the multiple language didn't bother us, we enjoyed it. Read Less
12 Helpful Votes
Sail Date: November 2018
My family had wanted to take a Mediterranean cruise for years, and after completing six domestic cruises in the U.S., we decided to finally take a giant leap over the pond for a European cruise. Simply put, when booking with Costa, shame ... Read More
My family had wanted to take a Mediterranean cruise for years, and after completing six domestic cruises in the U.S., we decided to finally take a giant leap over the pond for a European cruise. Simply put, when booking with Costa, shame on me for not doing research; I was unaware I was booking with the European version of Celebrity Cruises! Upon onboard it, our first impression was that the Costa Mediterranea ship was beautifully ornate and visually impressive. Making our way to our state room began the awful experience. As written in previous reviews, there’s an extra charge for everything. The deck hallways leading to staterooms smell like stale arm pit, the carpet look water damaged as though previously flooded, and you choose whether you want to see your service person in the morning or evening. There is no in between service should a need arise. The buffet has limited up offerings, and even more limited hours of availability. The food was terrible and low quality. The formal dining menu basically offers up the same foods rotated or moved to different portions of the menu. By day two, I had an extreme case of food poisoning. The infirmary was closed more than half the day, and then it was over €100 just to walk in the door. Passengers are on boarding and off boarding at every stop, so there is a constant passenger rotation and confusion. The staff do not warm up to you, are unfriendly, and not customer service minded, but who could blame them when they are constantly dealing new faces every day. We had the opportunity of befriending a member of the staff, I will not mention where they worked, who shared the very low morale and dissatisfaction of many employees. Most cannot wait for their contracts to end. Two of our three excursions were canceled, the paid wine tasting activity we signed up for was canceled, the Internet service is extremely poor, and while we were away physically off board on our one excursion all of our remaining megabytes had somehow been used up! It took elevating to management to get resolution. I could go on, but in the essence of time, please seriously consider other cruise options. Read Less
4 Helpful Votes
Sail Date: September 2018
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of ... Read More
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of other choices. You mostly don't have to wait long to get a drink. During dinner it was depended on waiter how often you were asked for more wine. The entertaining in the theater were mostly no so good. We explored the cities our selves, except for Marseilles, where we took a costa arranged tour. If you read about each city beforehand, you can go by your one, with no problem. We very much like the port of Savona, where the ship is set right in the city center. One excursion was cancelled without explanation. We would like to go again, when we have the money. Maybe on a different ship, to get a different experience. Read Less
7 Helpful Votes
Sail Date: September 2018
I had been on this cruise before and had a nice time. This time it was a different experience because our fellow travellers were rude and unfriendly. I have no idea whether this has anything to do with Brexit, but despite my trying with ... Read More
I had been on this cruise before and had a nice time. This time it was a different experience because our fellow travellers were rude and unfriendly. I have no idea whether this has anything to do with Brexit, but despite my trying with my Italian and French, they didn't want to know. We had a personal problem on board that meant we had to go home early, so a smile or a greeting would have been nice, but no chance The staff were really nice. Kim, our room steward, and Barbara, in reception, who restored my faith in human nature. Top marks to the crew, big thumbs down to ambiance (if you're a Brit). The first night entertainment was good, didn't get to see any more after that as too upset at unfriendly manner of other passengers, plus we had problems at home. Selection of food very good and staff helpful. Emergency drill was confusing. Read Less
7 Helpful Votes
Sail Date: September 2018
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be ... Read More
I am a fun loving over 50 Australian female travelling solo. I chose this cruise as I had a limited time in Europe (3 1/2 weeks) and wanted to experience as many places as possible... but specifically chose this line as a wanted to be surrounded by Europeans and feel like I was in Europe. This I got and LOVED. Very European experience- 10% passengers spoke English, shops opened from 4pm to midnight with passengers roaming arcades ( as per Europe), European influence food with Italian options available every night, Waltzing to oompah music. Partying gets going at 11pm and boy can they party. Families go everywhere together including the partying till 2am. Different Music genres going in multiple bars at night. Costa gets it very right. 5000 passengers and next to no queuing like other lines. Loved every aspect of this cruise. Itinerary great - a different city every day to wander around. Food good quality and plentiful. Drinks package well priced and generous - recommended for the included coffee water alcohol. Service great. With drinks package really no need to spend a cent once on board. Do this cruise only if you like to immerse yourself in the culture of Europe including families with children (have to say though I did not see one crying baby/child or any unruly behaviour, just kids having fun). If you want a cruise that is American culture or black tie nightly and that just visits Europe ports this is not the cruise for you, but if you want to experience true Europe whilst on a ship.and have fun... you will love it. Note: passengers mostly a mix of Italians Spanish French and Russians. People hop on and off at every port so no true start and finish. Very very little English speaking so you need to feel comfortable in your own company. But it was a blast. I will be back.. Read Less
Sail Date: August 2018
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa ... Read More
First time cruisers from Canada, celebrating a milestone birthday with family. Our boarding was in Rome so we could potentially see this great city both before and after the cruise. We loved the itinerary, didn't know much about Costa so I read lots of reviews. Don't believe half of them, any cruise is only as good as your preparation and expectations. Yes, this is a very European cruise line, so expect children everywhere, lots of hustle and bustle. However the staff were great, the food was amazing, the shows very enjoyable. Boarding was smooth - we told the very first person we met that it was our first cruise and we didn't know anything. The desk staff were so friendly and helpful, and it was a smooth process. They even told us to try and hurry and we might still be able to get lunch, as we were just boarding right at 4pm. We made our way to Corona Blu (buffet) and the food was amazing! What's more, as they started to clear the staff told us we could go to the other side if we still wanted more food, as the Tea time was starting - sandwiches, desserts, tea and coffee. I had read the reviews complaining about lack of coffee and water, I can only assume they didn't buy a package. Coffee and tea were available at breakfast, tea time and dinner; however, we had the Intenditore included in our package at booking and we enjoyed espresso/cappuccino anytime. As others have said, we expected to know when we were departing but we didn't feel a time - after that first time, I made sure to head to the proper deck and enjoy "Con te Partiro" with each departure (as well as a new drink each time). We lost track of time after enjoying a great show, and the maître d' was gracious in allowing us into the second seating, which we set as our default after that! Wine selections provided by the friendly staff were amazing; food was plentiful with excellent choices, quality comparable to a Michelin restaurant. We were fortunate to dine at the Club Diadema, again was part of our booking, and we felt no interest in dining anywhere else. The staff got to know us and our preferences, and we had a constant supply of anything we'd want. One evening our mother was not feeling well and asked for a simple rice dish - staff went to another restaurant just to accommodate her request. As for excursions, we had quite a mix. In Savona, we simply milled around port and town, did some shopping and enjoyed the lovely town. Marseilles we took the Easy Bus Tour, loved it! Did same in Barcelona, Mallorca, and Sardinia - nice to have a half day tour, not have to get up too early, saw many sights while not stressing too much. I'd read a review that said (especially for first timers) to not try to do too much and end up stressed out by the end of your 'vacation'. Took it to heart. We have raved about this cruise to many people and hope they will enjoy as much as we did. We've caught the bug and will try another cruise sometime, maybe a different cruise line, and then we'll have something to compare. But don't let a few negative reviews impact your choice - find the points that are consistent across reviews and go with a positive expectation! Read Less
1 Helpful Vote
Sail Date: May 2018
1. Cabin had layer of dust on furniture and carpet hadn't been cleaned in ages. It only got a good clean after complaining - only to be bitten by dust mites. Balcony furniture is in very poor shape and needs replacing. Hair dryer was ... Read More
1. Cabin had layer of dust on furniture and carpet hadn't been cleaned in ages. It only got a good clean after complaining - only to be bitten by dust mites. Balcony furniture is in very poor shape and needs replacing. Hair dryer was broken and dangerous with parts exposed. 2. Food is mediocre and often recycled ie desserts available in restaurants the night before are recycled for breakfast the morning after or at tea time. No great variety available and tiny portions in the restaurants. Food sometimes was too salty and inedible. 3. Disastrous customer service where excursions are concerned. Although pre booked and confirmed by email by Costa nobody in the excursion office bothered to inform us that the required minimum for a particular excursion had not been reached and therefore it was cancelled. Ended up spending the day on board in Barcelona as no port wifi was available to be able to view alternative arrangements. Was eventually offered an excursion in a completely different language. Hospitality desk wasn't much help only advising me to take the problem up with the excursion office at 16.30 when the ship left Barcelona at 1700! Nobody dared disturb the tour manager to ask for compensation for the lost part of this cruise and on the last day was made to return to the cash office twice after 45 minutes as tour manager was not available before 7.30am. Local Malta agent SMS-Mondial totally unhelpful with tour leader's phone switched off and unavailable. Subsequent emails were ignored. English speaking rep Gemma promised to speak to tour manager to ask for compensation but studiously avoided me for rest of the cruise not even bothering to give any feedback on the problem. Was more interested in her British clients and my booking an alternative excursion for Marseille which had also been confirmed by Costa by email and subsequently cancelled without notice. Eventually charged me an extra €15 over and above the published price which I took to be Gemma's commission as she asked for the booking to be put on her account! Only got refunded this amount after much toing and froing and much hassle just before disembarking from ship on final day. Gemma also advised me 'to move on and forget about it and relax and enjoy the cruise'..... after it had been completely ruined by Costa themselves! 4. Dance floor was full of infants and toddlers and one had to be careful they were not trodden upon as parents were too busy enjoying themselves to look after their offspring. Absolutely no control over children who ran up and down corridors screaming and shouting. 5. Just before disembarking from ship on the Sunday I was bitten by what seemed to be a flea in the Cheri lounge on deck 5. Had to resort to medical care to get it seen to as the bites were on my right hand and wrist and finger and also on my abdomen and upper left arm. Bites on my wrist became infected. 6. Water is not available during dinner and one is obliged to buy a drinks package for plain water worth €36. If this is ordered by one person in the cabin and there are 2 people in the same cabin they have to be together as the package bought only shows on the cabin card of the person who placed the order. It cannot be split over two cabin cards which is ridiculous seeing as two friends travelling together are not always together all of the time whilst on board. 7. It took 3 days for a table with a decent view to be given to us. One evening we were seated at a table laid for 11 people when it could only hold 8 people comfortably. To add insult to injury we 6 were made to sit facing 5 empty seats whilst trying to eat all squashed up as the maitre d' absolutely refused to re set the table even though we explained that 3 people had left to go to the buffet and therefore there would be more space. Our view was of oxygen tanks and lifeboats on deck 4 in the Otto e Mezzo restaurant and we eventually got a table with a view after vociferously complaining to the local agent. 8. The 'entertainment' in the theatre wasn't much to write home about and was flat. The only enjoyable night was the concert by the male tenor. The rest is not worth mentioning. 9. The peace and quiet in the library was often disturbed by people chatting and discussing their receipts and it was only by shushing them that one got some quiet time to read. Plenty of other places to discuss financial problems but for some reason people would congregate in the library. Even the cruise advisor was in the library when they should have had a desk near the reception downstairs to discuss and advise clients. 10. Avoid the Samsara spa at all costs. I booked a taster session which promised 15 minutes each of a variety of services but ended up being given a most uncomfortable body scrub on curved mosaic couches. I wasn't even laid flat but made to bend forward over my knees whilst the beautician scrubbed my back whilst talking 15 to the dozen. The facial was just a quick wipe with 2 cotton pads and a mask plastered on and left on my skin. She didn't even bother to clean it off but sent me into the jacuzzi totally covered in oil and salt and my face mask and told me it was ok to rinse it off in the jacuzzi! She even.made me help her rub the salt/oil mixture on my legs! So much for being pampered. She then tried to sell me another treatment for €110 plus some toiletries which I refused thereby losing all interest in me. 11. The waiting staff was unhelpful and rude in the Otto e Mezzo deck 4 restaurant refusing to help when we had a seating problem and thumping down plates in front of us. We were made to feel very unwelcome and it was only after our table was changed that the situation improved. 12. The excursion staff seem to suffer from a 'take it or leave it' attitude as well as dementia as when I complained about why I was not informed that the excursion had been cancelled I was told that a note had been left in the post box outside our cabin. When I informed them no such paper had ever been placed there all I got was a shrug of the shoulders. Not even an apology or offer of compensation. Nothing at all. 13. The entire ship needs a thorough clean. The windows were filthy, streaked with dirt and difficult to see through. Even the balcony cabin glass was dirty. My advice is to totally avoud booking with Costa cruises as since their Concordia disaster the quality and service have drastically gone downhill. Read Less
2 Helpful Votes
Sail Date: April 2018
We wanted a break in mid April.. . . . . . it turned out to be very disappointing. 1. All jacuzzis were always full of people with no control of time limits so we stayed out. 2. Very young children (some with dummies) were ... Read More
We wanted a break in mid April.. . . . . . it turned out to be very disappointing. 1. All jacuzzis were always full of people with no control of time limits so we stayed out. 2. Very young children (some with dummies) were uncontrolled, both on the dance floor and at the evening meal. No problem with children playing at the right time and place.. 3. The evening's theater music reverberated in the theater, your ears and at close cabins. 4. A solely Staff Drill was announced in a blurring volume inside our cabin. What for? 5. Hospitality staff told us to go ashore to find out info regarding the next port of call!. 6. Hospitality staff never answered the telephone whenever we needed them and queuing at their desk took at least 20 minutes to get serviced. 7. Coffee after dinner is taboo. You have to go to a bar and buy it. 8. Shows were about acceptable, and the illusionist performed some acts in darkness! 9 I was taken aback when I found that while meals were included, plain water was not. The above points were raised with the Costa local agents. They were grateful for raising these shortcomings and promised to look into the points raised for future passengers, but no refund of any sort was forthcoming. Our compensation was therefore their gratitude for raising the matter!. I am not rushing to book another cruise with Costa. Read Less
6 Helpful Votes
Sail Date: April 2018
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about ... Read More
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about some services on board - such as which bars actually will serve a cappuccino? The atmosphere was very much family oriented which made it noisy and hectic. If I had read the ship features more closely I would have realized that this ship would be catering to families. As some other reviews have pointed out, what you get for your money is the ship. No information about the ports you stop at, and the shuttle was for a fee 10 - 12 euros per person at each port. It seemed like they are pinching pennies in ways that detract from the overall experience - being changed for water in our room even though we had a drinks package, being able to get a cappuccino at the bar, but the pastries at the bar were for a price, even though you could go to the dining room and get all the pastries you wanted. Overall the food was ok to good. A little disappointing given the Italian pride in their cuisine. The staff were very friendly and helpful, and our waiter in the dining room was very thoughtful. Getting off and on was well organized and delays were kept to a minimum. Read Less
9 Helpful Votes
Sail Date: March 2018
This is our worst cruise experience. The ship circulates in the west Medit. Sea and stops at several ports. At every port there are people getting on or off the ship. The newly boarded people are, as usual, very excited, which makes this ... Read More
This is our worst cruise experience. The ship circulates in the west Medit. Sea and stops at several ports. At every port there are people getting on or off the ship. The newly boarded people are, as usual, very excited, which makes this ship extremely noisy. There are people running and shouting at small hours in the hallway every evening. The cleaning and preparation crew move the chairs, drop heavy boxes, mop the floor using heavy machines from mid night to early morning with no consideration that there are people sleeping under the dining area. We had 7 sleepless nights on the ship. In addition, the dinner on this ship has also a lot to be desired. All members of our family (3 people) had severe diarrhea on board. The dinner has very few choices of cheap dishes. We went to the formal dinner once and never did again. The buffet was so-so and was very crowded. There was only one counter that offers fried eggs in the morning and the line was half mile long every morning. Read Less
9 Helpful Votes
Sail Date: March 2018
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You ... Read More
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You could eat pretty much any time you desired. I am not a cruise snob but I have now been on 9 cruises on 6 different cruise lines both with and without children. My expectations are not unreasonable, simply based on previous experience. Unfortunately Costa has changed and not for the better. For example, There is no "free ice cream" available. Many of the best food items you now have to pay extra for. The dishes offered were definitely not as good as on the previous trip. The buffet closes prior to ending time and runs out of food. Much of the food is the same every day. However our waiter, Joey, in the dining room was wonderful. Very attentive, trying constantly to please. Internet/wifi costs an exorbitant fee and many at the hospitality desk are not very helpful. However, Matteo was the epitome of what an ideal customer service representative should be. The evening entertainment (singers not including the opera soloist) was less professional than on previous cruises. The on shore excursions were pricey. And a heads up to those who have not cruised before. There is a "service fee" every day on your account which you may or may not be made aware of until check out. You can opt out but it is a major undertaking to get this accomplished. Conflicting information and requirements from different employees at the same hospitality desk. Thank you again Matteo for your help. We had a good time doing out own agenda on shore, the food was adequate and the employees mentioned, along with help from Jessica, (the english liason), made it a good trip for our family. However I think I will be looking at other cruise lines in the future unless Costa Cruise Line makes some major modifications to their current policies. Read Less
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