Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the islands, some said level one , some level two that day ended up being level three. My husband and I purchased the beverage package, I was disappointed to find out ...
Extremely poor customer service. purchased the upgraded drink package and told several times we did not have drinks covered. drinks were horrible. ran out of beer on the second day of the cruise and no one knew when they would replenish the supply. rooms were dated and hallways smelled of sewage. clearly a problem as they were replacing the carpet on our floor mid cruise. food was horrible ...
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!!
Positive points
1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes.
2) The system of hosts ...
Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it!
Ad 1), The moment we entered the ship we found out that hundreds of young people were on board as well, and they had brought their own music, which they played loudly and constantly, especially around the pool-areas, so if you were more than 25 ...
You get what you pay for. Do yourself a favor and book a real cruise, not one that works you over at every step of the way. Save a little more money and do it right. Way to many cons vs. pros to mention. Only good thing was our cabin and room steward. These people work like dogs all for the almighty corporate profit. No costumer service. So many different languages, very little is included. You ...
So I'm just gonna be straightforward with the good, bad, and the ugly. Buckle up kiddos, because you're in for quite a ride with this one.
GOOD:
-Embarking and Disembarking was a very simple process -- usually pretty quick.
-Rooms were nice and clean with decent amount of space -- Balcony rooms came at a great rate.
-Photographers were experienced and friendly. Pretty much were willing ...
Before we boarded the ship we were frustrated due to being placed in a small room with all the other patrons of the cruise, being told the it’s only another half hour until we can bord, we were told this three times. We didn’t bord the ship until 15:00. The announcement don’t come over a loud speaker in this room they come by way of three older women attempting to shout over people talking. The ...
We chose this cruise for the itinerary. It was over Christmas and we thought it would be a nice trip since we were spending it alone this year. What a huge disappointment from day one. We were held up in the cruise terminal for over 4 hours. Boarding was to begin at 1:00 and we did not get on until 4:00. It was very disorganized. The food was the worst we have ever had. Some nights the ...
Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess Cruises and have loved every second. This time was different.
Ok, I have to admit that the ship seemed quite nice and cabin was also proper and clean. For ...
Don't waste your money; choose a different cruise line.
Poor service (except for our dining room waiter Benson who was great). Long lines for EVERYTHING...very disorganized. Very poor communication including Daily Newsletter. Time changes were confusing if not wrong.
Speaker system was a joke... good thing there was not an emergency. Bar service terrible. Extremely disappointed in ...