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7 Costa Victoria Entertainment Cruise Reviews

Price and Itinerary were the reasons picked. I was quite scared after booking after I read the bad reviews about the Victoria and all of Costa's ships. I found the bad reviews not to be true at all. I guess I was on board with ... Read More
Price and Itinerary were the reasons picked. I was quite scared after booking after I read the bad reviews about the Victoria and all of Costa's ships. I found the bad reviews not to be true at all. I guess I was on board with civil travelers. Lots of Italian speaking, but they all seem to be having a great time. Fun atmosphere. Cabin was clean and adequate and always made up. Friendly cabin staff. Food: I preferred the dinning room for breakfast. Good menu and also a self serve buffet and coffee, juice, milk available. Quiet. We were off the ship for lunch, but enjoyed the deserts and sandwiches at tea time from 4-5 pm. We had early seating and having assigned seating made service quick and we liked our waiter. He worked very hard. Food choices were kinda weird for me, but enjoyed trying new things. We did not spurge on the added price options. I was concerned about paying for water, but we had USA water on our card and always offered water with meals. We do not drink, so we did not buy or need a beverage package. But everyone seemed to have plenty to drink. So I would say the food was as good as most cruises I have been on. Entertainment in showroom was good. Happy we only had one sea day, because there was nothing to do on the ship and NO Movies! I missed having movies, even if I had to read subtitles, would have been OK. So I would suggest that you pack a small DVD player and movies in your bag if you have room. Venice port was amazing. Be sure to be up on deck when you leave and see Venice. We also got up early on day we returned and saw Venice at sunrise. Again best view of the city is on top of the cruise ship. All the ports were amazing. Bari/Alberlobelo Italy, Corfu, Kotor, Dubrovnik, Zadar, Venice!!! Read Less
Sail Date May 2019
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and ... Read More
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and kids club. Ferdy and Sara were exceptionally good with him, most of the staff is Italian nd most of the guests were French spraking but they all made my son included and welcomed. I was happy my son made so many friends even though he can only speak Polish and English, the language is not a barrier he loved his time in the kids club. The animation team work so hard, special thanks to Ralph who was the kindest person on the ship, Francesco the sports instructor and crazy Marco. The staff at the restaurant were incredible as well and made up for the bad food at times. Donna the waitress is so lovely and helpful always smiling. The exurcions are terribly expensive, it's much cheaper to get something on the land. WE MET SO MANY nice people on the ship and on the land and visited hidden gems and that's what we are grateful for. The food, drinks packages and service charges are things we want to quickly forget about ;) Thank you to the staff of Costa Vicortia who made our journey so special Read Less
Sail Date November 2018
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We ... Read More
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We exprerienced more than 10 cruises, but this cruise was a disaster. It was the last cruise of this ship Victoria, it sailed from Asia to Europe and to be refurbished in Marseille to sail in Europe in the next future. The Italian animation team was very much to loud, the whole day they screemed on the deck. The refurbisment was already started. The carpet was already pulled loose, the stairs were already disassembled and sanded, the tenderboats were already sanded, the ceilings already came down, the chairs were already re-upholstered. All day you heard knocking, sawing, sanding, carpentry and so on. The workmen in black and white suits were busy all day. The quality of the food was in the first week ok, but the last two weeks terrible, old frozen food, no variety, cheap food unmade. I think the freezers had to be empty before the cruises ended. The dinner lasted 2.5 hours, there was far too little staff, between the various dishes we had to wait half an hour. Food appeared that you had not ordered, or it did not come at all. At 8 o'clock in the morning most of the chairs were already occupied with towels and personal belongings. Passengers occupied the seats all day long, although sometimes they were not there for hours. Costa did nothing. For me NEVER COSTA AGAIN. Read Less
Sail Date February 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of ... Read More
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of 20) and here is a brief summary of what happened in the 4d3n cruise experience (Starting from the most pertinent problem to trivial ones) 1. Bedbugs Upon entering the cabin, my cousin and I checked for bedbugs but all seemed clear and the cabin looked decent. When I returned to my cabin at 3am and after showering and lying down on the bed for a while, I started feeling itchy around my back and neck. I got up to check in the mirror and saw clusters of bites and I guessed my worst fears came true. I immediately went to check my bed and noticed a couple of tiny bloodstains which were not there previously. Then I saw some live bedbugs under my blanket which I killed. I did not want to wake my cousin to change the room immediately as it was already very late and we were going to wake up early the next day hence I waited it out. The following morning, I saw an even larger bedbug below my pillow. (to be continued) 2. Response to situation a. My cousin and I went to the information counter to inform them of the situation. The first response from the staff? "You sure it's bed bugs? Did you see the actual insect?" Instead of showing concern for the customer, their first response was to attempt to weasel out of the situation and divert the blame. With some reluctance, they offered to conduct an investigation (to ascertain if I was lying) and asked me to check back the counter in an hours' time. After 2 hours, they finally finished their "investigation" and the first option they offered was: To do a thorough cleaning of room and change of bedsheets, not a change of room. In cases of bedbugs, deep cleaning is required and is normally done by professionals that have the necessary tools and chemical to exterminate bedbugs but they said 2 hours of cleaning would get rid of the bugs. Of course, we would not accept that and eventually got a change of room and before we moved into our new room, we had to go back up to the old cabin to retrieve our luggage. When we got up, the room looks new and clean, with bed sheets changed as well (They probably noticed the bloodstains and some bedbugs) and there I saw 1 bedbug crawling by the side (As shown in the video attached). ** After our cruise, there is another batch of passengers and there is no time to conduct deep cleaning of the rooms. (I'd leave it to you to imagine what is going to happen) b. I asked for some cream to apply on the bites to stop the itch and inflammation - they said they do not have any cream - If I go to the medical center I have to pay for it (despite me sustaining the bites onboard) [to be continued] 3. Medical Center There was a SECOND incident of bedbugs in a separate room (of my uncle's), so I tried again on the following day and finally understanding the severity of the situation, they offered to bring me to the medical center on the ship's account. - Went there, sat for 30 minutes while the Italian doctors/medic were conversing in Italian even though it is a straightforward case: Saw the picture of the bug, inspect the bite, and prescribe me the cream - Amidst their conversation, my cousin and I figured from the English words they used "Complaint", "Ship's account", "Bedbugs", "report", and they finally gave me the cream and 2 of them talked amongst themselves, suggesting "Allergy" - From our inference, the waiting time was for them to determine how to write their report so as to absolve the blame from the ship, probably by claiming that I had allergies rather than getting bedbug bites. 4. Facilities / Activities Limited entertainment facilities: - Spa (That was an indoor pool with cold seawater) - Gym (Was decent) - Sauna (Too small) - Theatre (Which has almost no activities) - Outdoor pool (1 baby pool, 4 jacuzzis, 1 normal pool of only 10m) - Card Room (Looks decent but we did not use it) - Casino (Outdated and combined withthe kid's arcade, which is extremely inappropriate) - Kids' club (Acts as a childcare centre, which is actually not bad) - Disco (That I have no idea what it's for) - Basketball court (The only thing that is at the top deck) - DFS Repeated/boring activities: - Seminars (Often conducted under different names but it's the same activity) - Some dance classes - Italian lesson (1 hour on the 3rd day?) **The activities may not be bad, but there is limited engagement because the staff are simply not passionate enough and passengers can feel it. **No free drinking water, not even water dispensers, everything has to be paid for (Even those in the suites only get 1 bottle a day) 5. Service ***** After playing in the casino, I went to ask for some water. - The staff said I can only get bottled water - I asked if there was plain water - She said "Do you want bottled water or tap water?" - I asked, "Is the tap water drinkable?" (Knowing that ship's tap water is not potable) - "No" - If the tap water is not drinkable, why would she even offer that?! If it's others who did not know, she would have given it to them. - Hard to get smiles on the staff - Staff works extremely slow (It takes us around 40 mins to be served in the restaurants) [Most likely due to lack of enthusiasm and culture created from top-down] 5. Feedback form - Towards the end of the cruise, some of us had to attend the disembarking briefing, and they wanted us to fill up this feedback form - Instead of asking for our sincere feedback and ways in which they could improve upon, they EXPLICITLY stated that for Q1: How has your cruise experience been? [ We should fill in Excellent only] & Q16: Would you recommend Costa Victoria to your friends and family? [ We should fill in 'Yes, definitely!'] - That night, they made 2 announcements to submit our feedback form and EMPHASIZED to fill in the 2 questions as suggested - The following morning, at 0900 hrs and 0930 hrs, they made the same announcement re-emphasizing the need to fill in the 2 questions as such. **A good cruise would never have to worry about customers' feedback. The fact that they constantly reminded us to answer the questions in a certain way made a lot of us sick to the stomach. 6. Food / Miscellaneous I wish Gordon Ramsay was there -- it would have been 'Cruise Nightmares'. The food was so trashy that it was a slimming cruise for me. - In one of the photos, is the crabs where the gills are not even removed (One of the dirtiest parts of the crab) - Lobsters: For the first 3 days, we had the option to pay USD15 to purchase a lobster meal, but on the 3rd night, we were offered that option. It was not fresh to the extent that it tasted like mashed potato stuffed in lobster shells. - Steak: Felt stale and had a gross aftertaste, something I never had before - So-called fine dining experience: Is actually 'recycled' food from the buffet area. - Virtually nothing was beyond edible, even those that we had to pay for (E.g. USD8.50 pizzas that used frozen dried shrimps that had a stale taste) - However, the desserts are generally not bad. This whole experience has been so bad (and you can see the aftermath of the bites I suffered, not just limited to the back). We paid about 400+USD for 4D3N but there were so many other costs, such as COMPULSORY tips, paid water, paid food, paid activities. Until now, Royal Carribean still remains the best experience one can have (Having a dedicated crew that serves you during meal time, polite staff, fun activities and a myriad of onboard activities to do) So, please, I implore anyone out there who is considering a cruise trip to not scrimp on 200USD and just go for Royal Carribean, not Costa Cruise. Read Less
Sail Date December 2017
Before I go on to Costa Victoria, I read that most of the review are bad. But I will like to comment, overall, we enjoyed the whole cruising. Checking in the luggage was a breeze, boarding, to last day collection of passport n arrival back ... Read More
Before I go on to Costa Victoria, I read that most of the review are bad. But I will like to comment, overall, we enjoyed the whole cruising. Checking in the luggage was a breeze, boarding, to last day collection of passport n arrival back to Singapore. Greet by every staff. The male service crew in all the restaurants or buffet corners are all very friendly, they can remember you and joke with you, but not the female crew, no smile, for food, u can't expect high grade but last night we got lobster n lamb grill was really good. Try to go for the A la carte but queue half n hr earlier. Even embarkment to Phuket, Penang n Malacca is a breeze too. But try to aim for the 1st ferry for Phuket. For activities, most of the staff are nice. The pool is seawater but the jacuzzi is normal pool water. House keeping fold us an elephant using towels, mine is a balcony premium cabin, big room. Everyday my room is clean n nice. Read Less
Sail Date December 2017
Choice of cruise was due to the attractive rates and yearly family get together bonding. We board at around 5.30pm, warm welcome and picture taking at entrance. My Costa Mobile App is very useful to communicate on board tapping on ... Read More
Choice of cruise was due to the attractive rates and yearly family get together bonding. We board at around 5.30pm, warm welcome and picture taking at entrance. My Costa Mobile App is very useful to communicate on board tapping on cruise Wifi. There is no lack of entertainments as daily schedule was given, dancing class, Michael Jackson show by Ice, Acrobatics Show, Movies, games, tournaments, dance party, lounge singing... Lots of "lepak" places. Deck 11 Self service buffet counter serve the same dishes at Indian Corner & International corner, however the mutton is very delicious. Yummy desserts too. Experience Authentic italian pizza at deck 12 for teabreak and supper. Pools are 1.4m too deep for children. Basket balls and ping pong bats are not so "good". Shore excursions was interesting however, when return there was chaotic at the tender boat boarding. Overall crew were helpful, despite some miscommunication issues due to coming from different country. Read Less
Sail Date December 2016
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.0
Entertainment 2.0 3.1
Public Rooms 3.0 3.3
Fitness Recreation 2.0 3.0
Family 2.0 3.0
Shore Excursion 2.0 3.1
Enrichment 1.0 2.7
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 3.8

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