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6 Costa Victoria Spring Break Cruise Reviews

We chose this cruise, as it was part of an Imagine Cruising package. The land content, Indian Tour, was most enjoyable. Once we boarded the Costa Victoria, things went spiralling downhill at a quick rate of knots. The room was very ... Read More
We chose this cruise, as it was part of an Imagine Cruising package. The land content, Indian Tour, was most enjoyable. Once we boarded the Costa Victoria, things went spiralling downhill at a quick rate of knots. The room was very ordinary, discoloured and paper thin towels, NO TOILETRIES, and the double bed was similar to sleeping on the floor. We boarded later in the afternoon, so we went to our cabin, (which, I might add, cost a further AUD$2,000.00 for a porthole), and unloaded our belongings. We then proceeded to the bar area at the rear of the ship to enjoy a few drinks. This as where the "fun" began. The barman explained to us that our pre-paid beverage package was the most limited restrictive beverage package that we have ever experienced!! The beer ration was limited to One plastic cup of draft Heinekin, or, a small bottled beer I've never heard of. I proceeded to have three of these bottled beers, and on my forth visit, was informed by a different bartender, that in actual fact, I had to pay for the bottled beer, which the previous attendant told me, were included. So, after much anxious arguments later, I was informed that it was my lucky day, as the original attendant returned very apologetic. So, here we are, back to ONE BEER, being the Heinekin, in a plastic cup!! Our package was advertised as a SELECTION of beers. NOOO, only one draft in a plastic cup!! My wife likes to enjoy a wine, which was very similar to vinegar. We were shown a list of drinks that was on the bar. This list consisted of blue dots, (for our package), and was extremely limited in selection. I then visited the main service desk on level five, to enquire as to the limited beverage package, and also, to ask to have the gratuities taken off our room account, which I, and most people I know, do the same. We Australians give tips whenever we receive good courteous service. I was told that the 10 EUROS, per day, per head, per cabin, was indeed mandatory. I informed the service officer that this was the only Cruise Line that does not allow the passenger to opt out of gratuities. He then went onto informing me, quite rudely, that my information was not true. I might add, that we have been on many Cruise Lines around the world, and have not experienced mandatory gratuities. The bistro doesn't open until 7.00pm!!! The meals that were served up, were nothing short of slop, sitting on a bed of white rice. No carvery, The bar service was non-existent. There were three attendants standing near our table, and when I asked for some beverage service, he told me that he only cleans tables, and NONE of them serve drinks to tables!! Unheard of on any other ship we have been on. So, I had to leave my very ordinary meal, and walk to a tiny makeshift bar to order drinks. We enjoy a nice Shiraz, or Merlot with our evening meal, and the wine that we were permitted on our package was unpalatable. Disgusting, even coupled with the extremely ordinary food. After the terrible dinner, we always take bottled water to our room, so I went to the bar, and asked for two small bottles of water. After the barman checked our wonderful beverage package, he informed me that we were NOT ENTITLED TO A SMALL BOTTLE OF WATER!! So, we asked for two plastic cups, and filled these with water, which mostly had spillied by the time we walked back to our room. Also, there was no water supplied in our room. That was the final straw for both of us, and as the ship was in dock for two days, we booked our flights back to Australia on Singapore Airlines, and were leaving the ship at 6.30 pm the next day, as the ship was leaving at 9.00 pm. The cruise was for 14 days, and we were extremely glad that we did not stay on it. As we had all day, the next day, to fill in, we disembarked , and were going to take in the sights of Mumbai, but as we were about to get off, the security woman scanned our cards, and ordered us to stand aside, much to our embarrassment. We couldn't work out why, because of her limited grasp of English, but we did hear the word "money' mentioned. We were ordered back to the service desk and told to pay the 20 EURO "service fee", before they would let us off. Our bags were all still in our room. That afternoon I went to the bar to order my wife a cup of coffee, (which, surprise,surprise, was within our beverage package), and the barman told me that I would have to pay for the coffee, as the service desk had cancelled our cards!! Never have we been so glad to get off any ship in our lives. The whole enterprise cost us around AUD$6,000.00. So, any of you who are thinking of a cruise with Costa Cruiselines, you have our sympathy. Read Less
Sail Date November 2019
As part of my aim to cruise with as many different cruise companies as possible in 2019 it came to the turn of Costa. I will have to say my expectations were low in advance of the cruise, mainly for three reasons. My previous ... Read More
As part of my aim to cruise with as many different cruise companies as possible in 2019 it came to the turn of Costa. I will have to say my expectations were low in advance of the cruise, mainly for three reasons. My previous experience with an Italian based cruise line, MSC, had been appalling. Secondly the cruise was cheap - did that mean I would be getting what I paid for and, thirdly, there have been some very mixed reviews about the ship on here. Embarkation was typical Mediterranean chaos but it was reasonably quick. Registering payment card for onboard spend was easy at the self-service terminals on board. As we were planning to spend most days ashore we opted for a seaview cabin and it was satisfactory with a nice large porthole style window. The cabin was a reasonable size with plenty of space to walk around. Both the bed and pillows were very comfortable and that is praise indeed from me as I'm incredibly difficult to please when it comes to pillows. Initially we only had one pillow each but a quick chat with the cabin steward soon resulted in a couple of extra pillows. The steward was very good, almost OCD when it came to tidying - charging cables left on the desk were always neatly arranged on our return. Paperwork was also neatly stacked etc. and most days the valance across the bed had been arranged in some neat sculpture. The bathroom was good and although very small the shower head was detachable. Water temperature was just about hot enough. There is no night time turn down service but that's more a luxury than necessity. Food fell into two categories. The main dining room was good with five courses available for the main evening meal. Food was hot and of a good standard. Service, on the whole, was good although one night there was a problem with the tablet used for ordering and they had to resort to paper, which slowed things down a bit. The final night of the cruise they played Italian opera with some audience participation - not normally my scene but it was actually good fun. Most days we had breakfast in the main restaurant, although the first morning we diod regret our decision. There are breakfasts from around the world available and we made the mistake of ordering the "full English" The only edible part was the scrambled egg, the rest was inedible as everything else had clearly been deep fried and it was like eating an oil slick. Plus the "bacon" was the appalling streaky variety, cooked to within seconds of cremation. The other days we stuck to the extensive cold buffet which was good with plenty of variety. By contrast the buffet was disappointing. relatively small with limited choice and many items appearing every day, so not a huge amount of variety. Also, in contrast to the main dining room, the food quality was variable. Minute steaks for example were very chewy with a lot of gristle. Buffet opening hours were more limited than other cruise lines. What was exceptionally good was the use of ropes to funnel passengers through the serving areas, greatly reducing the amount of pushing in which can occur. Other cruise lines take note. We had the Pranzo and Cena mealtime drinks package included in our fare but upgraded to the Brindiamo package for €10 a day each. We are not great drinkers by any means but the package also included tea and coffee so it was worth the extra cost. Dress codes are optional. On the "Gala night" probably no more than a dozen men wore dinner jackets. It's a shame but that's the way it is with some cruise lines Three of the four shows in the theatre were from the in-house entertainment team with two lead singers to the fore. The female singer was superbe and the male singer had a good voice as well, however many of the songs he was given to sing were not suited to his voice, which did not do him justice. The other show was an exceptional acrobatic show - the standard of which would give Cirque du Soleil a run for its money. There were plenty of activities throughout the day with an enthusiastic entertainments team - although having to use half a dozen languages all the time did slow things down. Costa Victoria is a smaller cruise ship, around 2,000 passengers but for me that is a major plus - I prefer the smaller ships to the new mega-ships which are, sadly, becoming the norm. Built in 1996 she is also a little dated but that, also adds to its charm. The staff were generally friendly and attentive, without being in your face. The captain was conspicuous by his absence, appearing only for the obligatory photo call - something I still cannot get my head around. Why do people queue to have their photograph taken with the Captain then pay an extortionate amount for the photograph. If I catch a bus or train I don't queue to be photographed with the driver, so why do it on board a ship. I'm happy to admit my initial concerns about Costa were wholly unfounded. Would I sail with them again - absolutely. Read Less
Sail Date April 2019
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and ... Read More
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and kids club. Ferdy and Sara were exceptionally good with him, most of the staff is Italian nd most of the guests were French spraking but they all made my son included and welcomed. I was happy my son made so many friends even though he can only speak Polish and English, the language is not a barrier he loved his time in the kids club. The animation team work so hard, special thanks to Ralph who was the kindest person on the ship, Francesco the sports instructor and crazy Marco. The staff at the restaurant were incredible as well and made up for the bad food at times. Donna the waitress is so lovely and helpful always smiling. The exurcions are terribly expensive, it's much cheaper to get something on the land. WE MET SO MANY nice people on the ship and on the land and visited hidden gems and that's what we are grateful for. The food, drinks packages and service charges are things we want to quickly forget about ;) Thank you to the staff of Costa Vicortia who made our journey so special Read Less
Sail Date November 2018
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the ... Read More
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the night's sleep): this is an old ship and there is practically no sound isolation. My cabin ( 11101 if i remember well) was exposed to very loud music to the point things were trembling each night from 23 till 1.00. Earplugs were not helpful. In this ship it is either one is lucky to have one's cabin far enough from the epicenter or not. Hospitality did not offer any sustainable solution either. Having paid about 4000 euros for three persons in a suite for a week's time, I really think it was a pitiful investment. This was a real shame, because on the whole the total experience was not awful at all. The club restaurant provided very friendly personalized service accompanied by quite acceptable and sometimes deliscious food. I could say Edd and Err saved our expeprience on the whole. Excursions, inspite of all the efforts of the guides, were not at their best, because the poor guides had to speak up to 4 languages which resulted in repeating one thing like where to find the toilettes and where to meet up to 4 times...Very little space left for cultural information. Spa on this ship is a joke and not worth a try, a shame again because it used to be a good part of a cruise activity for me and family. Finally, a valuable info for coffee lovers: traditionnally, on all Costa ships I travelled coffee is a very delicate issue: my point is, the americano they are offering in general service, is below human dignity, while the one in the bars is too strong for a morning. Well, I could order a cappucino, but I do not drink milk... My personal solution was to pack a little french press coffee maker and the brand I am used to. It could serve for a good verbal tea as well. Hot water is something one can always count on Costa company! The last but not least-many thanks to our cabin butler Yan for his perfect service and friendly smile. Read Less
Sail Date April 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt ... Read More
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt very welcomed when I first entered the ship. All the staffs, officers and captains were there to welcome us. The staffs then led us to our room (Deck 4,Nabucco). As for room service, the staffs were excellent and skillful in their job; they tidied our room when we were out for breakfast & dinner and spent the fastest time to complete their job to make sure that the room is neat and tidy before we come back. The guest service was very helpful for us, as my grandparent's room' air conditioning was faulty, I called the guest service to send men to repair, and immediately the workers were here to fix it as fast as possible. Staffs were polite towards everyone and helpful to guide us and help us throughout the cruise journey. Dining: We all know that the origin of Costa Cruises is Italy. So maybe you guys will be wondering: Would the cuisine be Italian? My answer is no, there are all varieties of cuisine such as Chinese and Malay. For my case, I am a 13 year old Chinese boy (Singaporean) and I was worrying about the food, will it be close to Chinese food? But when I got on board the ship, it was quite a shock to me that it wasn't all Italy food, but International cuisine. The bolero buffet (Deck 11, Rigoletto) serves rice, fruits, pasta for sure and other international delicacies. Tip 1: Try not to go to the A La Carte restaurant at Deck 5, Boheme (Fantasia & Sinfonia) because the dishes are all the same as the Buffet on Deck 11, so might as well go to Deck 11 with unlimited servings. Tip 2: If you do visit the Bolero Buffet on Deck 11, you would notice that there are 4 sections divided throughout the restaurant (International/Halal/Vegetarian). But there are actually more dishes avaliable at the end of deck 11. So don't miss the chance! Cabin: The cabin is spacious and neat. The room service is twice a day in order to keep the room tidy. The staffs who help you to make up your room will often use napkins/towels to form animals/plants. The air conditioning's temperature can be manually controlled. The overall rating for the cabin is excellent however, the design is a little weird. The window is located above the beds, so in order to view the scenery, you might have to climb up. *Note: The room card is in your room* Embarkation: Singapore I was thinking that it would take very long for us to board the ship because I have read other reviews from other users that we were given a pass/queue number and had to wait for a long period of time, just like my Star Cruise, Gemini experience last year. To my surprise, after siting at the waiting area of 10mins, we could check in and board the ship already. Tip 1: Try to board the ship as early as possible to prevent "human jam" Embarkation: Phuket The ship travelled 2 days to reach this destination. The ship will anchor at the "mini port" at the entrance of Phuket. Therefore, to get on shore, there will be boats to ferry us to Patong Beach. Patong Beach is a place for relaxation for everyone, they have many activities along the beach such as water skiing, rides on speed boat. For my family, we went with the shroe excursion that costa: Highlights of Phuket and Island Safari. Island Safari is similar to Singapore Zoo, there were performances by Monkeys and Elephant. We even had a chance to ride on elephant, it was an enjoyable moment riding the elephant with my Dad. We also went to the famous temple in Phuket, Wat Chalong. Afterwards, we visited the first cashew nut factory in Phuket. We bought many dried fruits/nuts there and we went back to the ship. Our tour guide, Pao, he's an awesome person, he took care of my grandparents throughout the journey, sharing his life experience on the bus, chatting with us went we were bored. *Note: There are more choice of excursions* Embarkation: Penang After leaving Phuket, we headed for Penang. This time, my Dad did not book any shore excursion because my grandparents were not feeling well. So it was a Sunday, my family was walking along the streets, and happened to see many people at the street market nearby the port. It is on every sunday and the shop owners offer a reasonable price for their merchandise. It was quite troublesome before we had to walk one big round around the port to get out of the port. I suggest everyone to download the offline map of Penang in Google Maps. *Note: There are shore excursion available too* Tip 1: There will be taxi drivers outside the port waiting for you. Embarkation: Singapore (End) The had to wait till 3pm to disembark the ship although the ship reached Singapore at 2pm. There will be a colour tag for you to tag on your luggage and the colour will decide the time of disembarking. At 10am, we were requested to leave our room already. This is something I don't really like, there's still 4 hours to reach Singapore, and yet we have to leave our room so early. I had nowhere to rest but under the hot sun at deck 11, beside the pool. Entertainment: There are lots of entertainment on the ship, like Casino, Mini Arcade, Festival theatre for performances, the main hall of the ship for party and Deck 11, Pools. The Casino is only available for certain ages however the arcade is for all. Performances were held in the Festival Theatre such as "Angiolino&Janette La Fracci in Surreal Circus Comedy" and "Michael Jackson Tribute Show". The parties like "The Carnival of Venice Party" and many more are held at Deck 5. There are 4 pools of jacuzzi and 2 rather deep swimming pools. **Note: THE WATER OF THE SWIMMING POOLS IS SALTY** In a nut shell, I feel that Costa Victoria is worth the money and very suitable for family. There will be many activities for you to participate on board and board games/ balls (e.g. Basketball)/rackets (Table Tennis) can be rented by deposit. ***PLEASE DO NOTE THAT ALL MONEY SHOULD BE PAID IN US CURRENCY*** Tip: Register your credit card upon boarding the ship because at the end if the journey, you will be paying a service charge of US$48, because if you don't register your credit card, on the last day, you will have to pay US$48 and requested to queue up. I hope you like my review of Costa Victoria. Do ask me anything regarding the ship and I will try to answer it. Do share your experience with me! Read Less
Sail Date December 2015
Costa Victoria Ratings
Category Editor Member
Cabins 3.0 3.4
Dining 3.0 3.0
Entertainment 2.0 3.1
Public Rooms 3.0 3.3
Fitness Recreation 2.0 3.0
Family 2.0 3.0
Shore Excursion 2.0 3.1
Enrichment 1.0 2.7
Service 4.0 3.2
Value For Money 4.0 3.1
Rates 3.0 3.8

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