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8 Helpful Votes
Sail Date: April 2019
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. ... Read More
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. Unfortunately every time we ordered a drink the package did not work so after 2 days and several trips to guest services the card was replaced. I was told "you will have to pay for your drinks tonight but the card will work tomorrow" We were told that it was because we booked it before we went onboard. Although it was printed on the card I had to provide an email which proved I had bought and paid for it. It was also suppose to cover the mini bar in our cabin except there wasn't one. Not even a fridge. Our balcony cabin was standard and disappointing for a brand new ship. As it was built for the chinese market there was only 1 european plug socket in the cabin however there were plenty of usb sockets. The cabin steward was excellent and kept the cabin spotless. We were very disappointed with the standard of food. It was served cold and mostly tasteless. Our waiters were very helpful but they did tell us that there were lots of complaints about the food being cold. The buffet restaurant was best avoided. Watching people carrying off huge trays of fresh fruit to wherever. I think certain passengers must have kept it in their cabin. The queues were huge especially at sea days when they provided an outdoor buffet with a theme. The swimming pools were very small and not adequate for the amount of people onboard. We took 2 trips, both of them in Vietnam. The organisation for getting people off the ship was non existent with queues blocking stairs and exits. On both trips we stopped at places to buy local handcrafts and this wasn't on the itinerary and caused us to be rushed at places that were. We went to the theatre for 1 show and decided not to bother as it was not brilliant and most shows were then shown on the large screen on the lido deck afterwards. The television channels were limited and the only English speaking one was a Chinese news channel although we didnt go on holiday to watch TV. The day in Hong Kong was cut short as we stayed longer in China. Unfortunately it was decided to add an extra couple of hours to our visit but quite a few people had already left the ship when this was announced so they rushed back to find they could have stayed longer. Not good organisation. I questioned both Iglu Cruises and Costa about the need for a Chinese Visa. I was informed that I had to have one to board the ship in Singapore. I then found out that there was a waiver form we could have signed and stayed on the ship. All in all most of the crew were polite, there was a language barrier with the newly recruited Chinese. As the ship is now based in China and wont enter the European market again I dont think Costa are particularly bothered by the poor reviews left by Europeans but I certainly wont use Costa again. I have cruised with Carnival previously, their parent Company and had no complaints. Read Less
10 Helpful Votes
Sail Date: March 2019
I agree with nearly all the comments made in the reviews regarding the 1st leg. We felt like 2nd class citizens. Most staff were under trained but about half were smiling and friendly. Only watchable TV in English was News and ... Read More
I agree with nearly all the comments made in the reviews regarding the 1st leg. We felt like 2nd class citizens. Most staff were under trained but about half were smiling and friendly. Only watchable TV in English was News and documentaries on China's CGTN network. Entertainment was quite poor with the best act being a comedy magician on the night before disembarkation. No milk or fridge in our cabin. We could only use our balcony when at sea since there was always cleaning, painting & maintenance being done while in port and the balconies on deck 2 were used as a through way for staff so the extra cost for the balcony was not good value. Why does a brand new ship need painting? Mandatory €10 per person per day (including disembarkation day) for "Service Charge" plus another service charge on any drinks and food purchased. Mixing cultures and too many languages really doesn't work for me. Every announcement was repeated in about 5 languages and the behaviour of some passengers in the buffet restaurant beggars belief with pushing and piling plates to overflowing with one type of food and thus quickly depleting amount left for other people. We've sailed with a fair number of cruise lines and therefore we have something to judge Costa against. One gets the impression that Costa's aim was to relieve passengers of as much money as possible. This was the worst cruise we have been on and no way will be sail with Costa again. Read Less
6 Helpful Votes
Sail Date: March 2019
We chose this cruise to escape the late winter early spring weather and on price and the ships itinerary. The beginning, after being picked up at our Venice hotel we were dropped at Venice airport to wait around for two hours without ... Read More
We chose this cruise to escape the late winter early spring weather and on price and the ships itinerary. The beginning, after being picked up at our Venice hotel we were dropped at Venice airport to wait around for two hours without any information before being herded on to a fleet of buses for a 90 minute journey to Trieste. This is where the confused disorderly nightmare got worse we where dumped with thousands of other passengers in a massive car park with no queuing system in place no queue marshals no Costa staff to organize fair queuing, it just became a very unpleasant fight to retain a place in the queue with many people just pushing in. It took us three and a half hours of queuing to check in without being offered a drink or toilets being available, we were lucky that it was not raining nor hot and sunny, otherwise the experience could have been much worse. When we did manage to board the ship the chaos continued, we were instructed to go to our muster stations at least 4 times only for the exercise to be repeatedly cancelled, eventually we tried to attend the evacuation procedure, however the stair wells were blocked with other passengers on each occasion and this made it impossible for many passengers to get to the correct muster stations. like many other passengers we missed the emergency drill completely. The Cabin, ours was internal with a big comfortable bed otherwise the cabin was small and lacked storage, one small wardrobe with 8 coat hangers , the shower was good plenty of hot water. Dining, Poor quality food mainly cold, plenty of Queuing. Entertainment, Second rate. Shore Excursions,poor and a total rip off. Service, our cabin steward was excellent (Berco), some of the bar staff were very good. Read Less
Costa Venezia Ratings
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