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77 Costa Transatlantic Cruise Reviews

We liked the itinerary and it was a good value. The ship is beautiful with lots of really wood. It was well maintained and spotless. The itinerary changes due to the Covid-19 virus were NOT THE FAULT OF COSTA, and we believe that the ... Read More
We liked the itinerary and it was a good value. The ship is beautiful with lots of really wood. It was well maintained and spotless. The itinerary changes due to the Covid-19 virus were NOT THE FAULT OF COSTA, and we believe that the cruise line, the ship's officers and the amazing crew did all that could be done to keep us safe and informed. The in room food service while we were quarantined was delicious and the wine was appreciated. I still can't believe that the kitchen was able to provide so many meals to everyone and our food arrive hot and beautifully presented. My heartfelt thanks to the Chef and his staff. My only regret was that we did not have to opportunity to buy some of the outstanding photographs that were taken of us. I felt quite safe on the Costa Luminosa where disinfecting was done repeatedly every day. I did find that the US government-provided charter flight home was very risky and exhausting and that the CDC evaluation were not adequate. I understand that people are scared and angry, but taking it out on Costa is irrational. This was our 34th cruise. We thougt that the on board credit and future cruise discount were generous and we will cruise with Costa again - God willing. Read Less
Sail Date March 2020
We chose this cruise to get away from the Winter and have Christmas at sea Our Costa organised bus trip from our home town in Austria to Savona was smooth and punctual. Savona is a pleasant port, but as it was a bit chilly and windy, we ... Read More
We chose this cruise to get away from the Winter and have Christmas at sea Our Costa organised bus trip from our home town in Austria to Savona was smooth and punctual. Savona is a pleasant port, but as it was a bit chilly and windy, we elected to stay in the departure area Boarding was a little slow and Costa could improve communication to keep people informed Our cabin was ready and the luggage arrived quickly except for i case that was detained .This was due to a small hand steamer - this deice has been on about 10 cruises ,but this time was classified as an Iron. HERE I MUST CRITICIZE COSTA - they know who the detained cases belong to but allow a queue of about 40 or more people to wait like idiots to reclaim their baggage, instead of telling them where where to go. The enquiries desk is a bunfight and the reception staff and passengers are put under unnecessary pressure when a simple collection system would alleviate the problem The ship was clean and everything worked although some of the external steel is showing its age. Navigating the ship with the restaurants in the middle can be a little confusing The dining was really good in the MDR and the buffet was more than adequate. On sea days after the crossing it was a bit hectic The theatre entertainment was generally good and the theatre was always full. The daily activities were always well attended and the passengers enjoyed themselves.The design of the ship does not lend itself to undercover relaxing areas on hot sea days as the solarium is inadequate. It is a pity that use of the sauna is not free or a package separate from the SPA packages The service was good and the ship was kept clean and tidy The ports are all typically Caribbean with enough Tours available from Costa or ashore For us the best ports were Santa Cruz Tenneriffe, Roadtown and Martinique A message to all the unhappy passengers - Costa is an Italian cruiseline so why were you surprised the were so many Italians on board. And likewise most food menus on an Italian ship will be Italian Costa could cut down on the multilingual promotional announcements and fix the water issue that annoy so many people All in all a good time was had by most people Read Less
Sail Date December 2019
Having read some of the previous reviews, we were a bit worried about taking this cruise. However, overall it warrants the four stars I have given it. The service throughout the ship was mostly very good, which was good as you cannot ... Read More
Having read some of the previous reviews, we were a bit worried about taking this cruise. However, overall it warrants the four stars I have given it. The service throughout the ship was mostly very good, which was good as you cannot remove the service charge of 10 Euros per person a day on any Costa ship. The ship was in a pretty good condition, but it is starting to show a few signs of needing a dry dock. The entertainment was varied but we enjoyed most of it, obviously it is down to your taste. It is definitely a party ship, with lots of music and dancing. There was a good choice of food in the main dining room, and it usually was hot enough. In the buffet the choice was also good, but it was often only luke warm. A tip would-be to have breakfast in the main dining room, it means you can always get a seat and much of it is buffet service, but you can order things such as omelettes from a menu. You can only get tea and coffee in the buffet when breakfast and afternoon tea is on, otherwise you have to get it from a bar and pay. This was not a problem for us as we had the drinks package. Read Less
Sail Date November 2019
This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. ... Read More
This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. Embarkation was slow in Savona, took us two and a half hours to get onboard. The food was Italian as expected with some unusual options such as pasta with squid, grilled salt cod and an odd dinner selection of sausages with endive with a pita bread on the side. Service was leisurely at meals but the waiters tried hard to please everyone. One table companion had registered as gluten free and at times seemed to get better options. When several others asked for the same choice, the head waiter was summoned and said only pre registered guests with a doctor's letter could pick from the gluten free menu. Coffee and tea is not avaiable after lunch or dinner in the DR but the waiters were generous with the wine for those with drink packages. Entertainment was quite good most nights with male tenors, dancing, magic acts and other singers. Most of the bars had music every night, some very good. We took several Costa tours -in Europe, all our tours in English were cancelled due to insufficient numbers but I rebooked in Spanish with no problems using the Totem machines. Tours mostly catered to two languages so we has Spanish/ Italian, Spanish /Portuguese, then once we hit Brazil English/Finnish, English/French and English/ German tours. Once we hit Rio, there was a major exodus and 1200 Brazilians came onboard. The whole ambiance changed with a late disco opening at midnight and a late dinner at 0100 to 0500. Breakfast in the dining room was almost emty at 0800 as many of the new arrivals slept in. Many of the new passengers were in their twenties and thirties compared to the more senior crowd who boarded in Europe. Customer service was fair to poor with long line ups at the desks and "Come back tomorrow" being a popular response. The TV and internet were very poor, much of the time there was no TV at all except the onboard channels showing tours and safety information. Internet was spotty with no service available at times. Our balcony cabin was comfortable and our cabin steward did a good job. Read Less
Sail Date November 2019
This was an RCI package cruise and the worst way to ever travel (bye bye RCI) because it was either a balcony on Costa/MSC or an interior room on the bigger names, like Royal. We decided to try Costa and it will be the last time. ... Read More
This was an RCI package cruise and the worst way to ever travel (bye bye RCI) because it was either a balcony on Costa/MSC or an interior room on the bigger names, like Royal. We decided to try Costa and it will be the last time. First, Costa likes to play the "we're separate entities" game when dealing between the host desk and tours. No one is responsible to the passenger but the department that doesn't belong to Costa, and they all belong to Costa! The food is horrible and what other reviewers say about closing down the buffet early is correct. I lost weight on this cruise..and while that is a surprise, it's only because the food was mostly disgusting. Do not order the daily fruit option -- first the produce grade is "C", which means it's barely good enough to sell at a discount but ready to ferment if you don't consume it right away. I have pictures of rotting fruit on day one and they REFUSED to cancel it. Every day we received rotting or near uber ripe fruit and seeded grapes. Even the plums, apples and kiwi were bruises and browning on the inside. Tours -- do not book ahead. They never sell out but if you have a medical emergency, they'll not release your spouse to help you seek medical attention and you'll lose money. I actually had a tour desk person laugh that we booked a tour on disembarkation day. Not only did his manager apologize but he was forced to go on our tour with us. Be that as it may, I just wanted to cancel it because they really are quite unprofessional and the costs far exceed the value. You're better off getting the shuttle to the city (or train to Rome) and doing it on your own. Balcony -- avoid deck 5 -- you're right over the life boats and there are bright lights shining all night long that will impede your ocean view. Our particular cabin had a slow drain in the shower and when they finally plunged it, enough hair to cover a hairpiece was recovered. Later I saw a man waiting in the forever-host-desk line yelling "when will they clear the sewage backing up into our room?!!" Clearly Costa doesn't maintain their rooms. We had a medical need onboard and the medical staff are phenomenal. If there could be activities and tours with the medical staff then this cruise would have been much more tolerable. Crazy, eh? Read Less
Sail Date November 2019
30 night Relocation voyage from Barcelona to Singapore. Embarkation was quick and straightforward due to priority check in.The suite was well appointed with coffee making machine, dressing room, enormous shower with rain shower and plenty ... Read More
30 night Relocation voyage from Barcelona to Singapore. Embarkation was quick and straightforward due to priority check in.The suite was well appointed with coffee making machine, dressing room, enormous shower with rain shower and plenty of hot water, twin vanity basins plus heaps of storage space. Spotless cabin and large balcony under the control of Marvin the Butler. The suite included all encompassing drinks package and open dining in dedicated restaurant. The food had an Italian slant and unfailingly of very high standard. Entertainment needs improvement with perhaps more musicians involved rather than recorded backing. The library is very meagre with only a few English language books plus was only accessible one hour a day. The captain was approachable mixing with passengers and being available to answer questions in fact all of the ship’s staff were excellent.it would have been helpful to have had a programme with TV movie start times.hygiene could be improved by crew ensuring diners and those returning to the ship use the sanitising hand gel which was available. Read Less
Sail Date November 2019
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: ... Read More
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: Costa Deliziosa is an eldery lady in need of a thorough make-over. The entire interior decor and design was retro. - Our cabin, which was a so-called Samsara balcony cabin mid forward looked tired and worn with stains on the old carpet and a shower curtain not properly fastened. Worse, the bedding reeked, and the linens were worn and had holes in them. The blankets were flimsy and not warm enough. - The food at the restaurant was mostly overcooked or too salty and poorly presented. So after a week we simply changed to buffet style for more selection but still had issues with the quality of the food, During the entire cruise the fruit consisted of old and beyond shelf-life plums, nectarines and oranges or fruit salad with stale melons. - We had booked a shore excursion to the island of Gordo in the Dom.Rep. which turned out to be quite hazardous due to very slippery rocks and rickety steps inside and through the caves. In Costa's tour description these hazards were not mentioned. - A week into the cruise we and a large number of other passengers contracted a severe bronchitis which made treatment at the ship hospital necessary. Yet, the ship management undertook no extra measures to contain the spreading of the disease or making sure that every passenger used the disinfectant displayed in public areas and restaurants. We saw people grabbing food at the buffet with their fingers! - Disembarking procedures in Venice were chaotic. There was no proper information and people were kept in large groups in different locations for hours to wait. So we finally took things in our hands and left the ship so as not to miss our connecting train. In comparison to other cruises we did with other cruise lines like MeinSchiff, Holland America and Princess this was the worst experience ever. Needless to say we wrote a detailed letter of complaint to Costa Cruises. And also needless to say their answer was non-committal as expected. Read Less
Sail Date March 2019
I took notes so I would be more objective. Some of the online criticism I read wasn’t a problem for us. For example, the Jacuzzi’s size, food, and service were good. The crew spoke English with the usual assortment of accents. Costa ... Read More
I took notes so I would be more objective. Some of the online criticism I read wasn’t a problem for us. For example, the Jacuzzi’s size, food, and service were good. The crew spoke English with the usual assortment of accents. Costa was responsive to complaints. The pool music was obnoxious and very loud. I asked the desk, “What age are you targeting?” The next day, the volume was lower and the music pleasant. The aluminum chairs aboard create a sore butt and back. We had to put two towels on the seat. It was tiresome to have announcements in the theater translated into four languages when monitors could posted translations. We left after the performance rather that listen to the droning. There were very few activities of interest. The cultural lectures by Jean Christophe were outstanding. Most of the presentations aboard are infomercials. The 18’ x 12’ screen on the Lido deck was the biggest waste, playing only commercials for the entire 27-day cruise. I never observed a single person watching the screen. I timed nightly shows were between 31 and 40 minutes, about 36 minutes average. They overused talented dancers, who only had taped music (no band). It becameuse tedious. Many times, I had to cover my ears from the sound; we walked out three times because the sound reached the threshold of pain. The supervisor explained that he told the sound engineer to lower it, but “the younger generation loves volume.” Who’s in charge? The largest portion of the audience was elderly (I’m 68) and others I spoke to complained, but not to the personnel where it made a difference. I left a note to please lower it on the engineer’s equipment, but it was ignored. In room TV’s had little to offer English speakers. Costa gets an “F” for entertainment. We wanted our vacation to be devoid of badgering for money. Costa gets a “D” for that. We had a good time. Costa discounts are cheesy and feels like a cheat. For example, you have to go on six excursions to get a 30% discount on the cheapest one you bought. One “sale” had a 50% discount on wine, except at their restaurant where you drink it. It felt like, “We’ll give you a discount on everything except what you want.” Tokens for free drinks (excluding wine) can’t be used until after 8, which means you can’t use them for dinner. I wonder how long it will take cruise lines to lift the gouging alcohol restrictions on adults. This was my fourth cruise line. I can’t tell which is the best but I can say Costa is the worst, because their entertainment and variety are poor. Yet, our 27-day cruise to Italy was still good enough for a fabulous time. Read Less
Sail Date March 2019
Crusing Costa is a unique experience. Passengers speak many languages but the staff speak good English and are helpful in every way. The shows in the theater are all in English and ours were excellent. We took a 24 day transatlantic with ... Read More
Crusing Costa is a unique experience. Passengers speak many languages but the staff speak good English and are helpful in every way. The shows in the theater are all in English and ours were excellent. We took a 24 day transatlantic with great ports.The ship is slightly dated but very clean and comfortable. The service was excellent.Its great for ballroom dancers .Large dancefloor and good music. The lunch buffet offers a wide variety of food.Coffee and desserts were exceptional. The diningroom menu is very Italian. Some was very good but many meats and fish were overcooked. We learned how to order to fit our taste. Many shore excursions were reasonably priced although there is little information about the ports.We have taken several transatlantic cruises and this one had more activities,day and night, than any other . It is a FUN ship. We are looking forward to another Costa cruise in the future. Read Less
Sail Date March 2019
We chose this cruise because we happened to be going from Singapore to Rome. The price was outstanding, so despite the generally poor reviews, we tried Costa. Shazaam!...now we’re big Costa fans! The ship is good, but the crew is ... Read More
We chose this cruise because we happened to be going from Singapore to Rome. The price was outstanding, so despite the generally poor reviews, we tried Costa. Shazaam!...now we’re big Costa fans! The ship is good, but the crew is amazing. Costa (or at least the Fortuna) clearly has the secret sauce recipe for keeping its crew (apparently) happy and very highly effective. Here’s some specifics: I’m an early riser, so I see the crew going at it when the guests are generally not watching. Every morning at 0430, they were energetically cleaning some new corner of the ship that I never even thought of...ceilings, corners where no one ever goes, the disco ball, under imovable chairs... And it really looked like a whistle-while-you-work operation, not a begrudging surface wipe-down so they could get back to standing around. This crew was always working hard and behaving upbeat. It’s all members of the crew, to. Waiters, cleaners, pool attendants, front desk personel, chefs...It’s systematic on Fortuna. On most days, they washed our cabin windows...on the OUTSIDE! In my limited cruising experience on other lines, I’ve never seen that done before. Service (all areas) was highly professional and FAIR. Perhaps it’s the Costa compulsory pre-paid tips model, but the crew is not at all pandering or obsequious (like all other cruise lines). They know their operating orders, and they do them. Full stop. Everyone gets the same professional treatment, so sometimes no means no, but at least it’s the same answer for everyone. Embarking and debarking was smooth in every port. Now the ports were generally awful (remote, barren, industrial, totally uninteresting), but at least they were managed well by the crew. The ports you can research beforehand, so you know what you are buying. Arrival and departure was in exact agreement with the published schedule. The food is over-the-top excellent! Stick with the Italian fare, and you’re in for quite a treat. Each day was the food of a different region of Italy, explained on the menu. My wife and I do not eat pasta, so what, you may ask, did we so happily eat? All the awesome non-pasta Italian dishes, which is most of them! We’re not exactly Italian foodies, so we did not know what to expect. The reviews had us concerned it was going to be all pasta, all the time. But nothing could have been further from the truth. Every lunch and dinner was a truly wonderful experience. Fortuna 100% changed (for the better) our opinion and appreciation of Italian food. As an Italian cruise line, you’ll be travelling with lots of Italians, living their Italian way. What a happy atmosphere! All the great older Italian couples kissing, dancing, holding hands, cheering, speaking loudly with every part of their body...come get your Italy on! Having experienced various US and Asia cruisers before, these Italians were a very fresh breath of air. On the down-side, there wasn’t a good promenade deck. The track is always too windy, too sunny, or too full. The outer “promenade” on deck three is small and usually full of smokers (half crew). The hot tubs were awful...not nearly hot enough, yet always full. We tried them once, showered 5 times with soap and scrubbie, and never stuck our toe in again. There was no TV movie schedule, not even if you beg the hospitality desk. Most surprisingly, their espresso was highly disappointing. We tried it several times, expecting good Italian slap-in-face robustness, but instead got more of a poke-in-the-eye. The gym is also rather disappointing. It looks like a converted dance club. It’s odd shape and design makes most ofthe floor space unusable. That’s ok, we used Rex Theater for our yoga and cross-training, and that usually worked fine (at carefully chosen times). So ten cheers for Costa Fortuna, the fantastic crew, and it’s proud representation of (almost) all things Italy. We can’t wait for more Costa cruises! Read Less
Sail Date February 2019
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! ... Read More
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! Positive points 1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes. 2) The system of hosts for every important language. In general the hosts are performant but it is not clear which questions you have to ask on the hospitality desk and which questions you can ask to the hosts. 3) The excursions in Tenerife (jeep safari with Tamaran) and Cozumel (Submarine) were very good. On the whole most of the excursion we did were satisfactory. Only the excursion in Costa Maya Chacchoben was below expectation - with 55 persons (also some people of a Norwegian cruise ship????) and only one guide….. 4) The shows. The quality of the shows is mostly OK. Negative is that we had 2 and sometimes 3 times more or less the same show. 5) Internet package at reasonable prices for 250 MB, 500 MB, 1 GB or 3 GB. This system is honest, because even if it takes a long time to open the URL, you only pay for what your get. The Internet Connection itself was very slow or mostly not possible during day time (to much users)… Negative points 1) We paid extra for a premium balcony and we got a balcony with an obstructed view???? Cabin 7208 is just under the wing of the bridge. We only saw some iron bars under the wing and the feet of the captain while maneuvering. People of our group who booked an inside cabin got a upgrade to a classic balcony with a magnificient view??? How is it possible that cabin 7208 with that obstructed view is said to be a premium cabin???? And why do we get that cabin; we are Pearl level??? The 1st day we asked for a change at the hospitality desk but this was not possible because the ship was full. 2) The food. There are 3 choices of antipasta and 3 choices of Primi Plati. The presentation is nice but it is most of the time chicken or pasta. For the main dish, there is a choice between meat (or what it ought to be), fish, chicken and vegetarian. You can always have another main dish with fish, chicken or vegetarian, but there is no other meat dish. If you do not like it or if you do not want the sauce (nearly always tomato sauce or cooked in tomato sauce), the only alternative is to pay a supplement of 17 € for a steak or veal escalope. The meat we got was sometimes UNEATABLE since it was only fat (even my dog wouldn’t eat such meat of 3rd quality). 3) The service in the dining room was bad. We got never our dishes together. One day, I did not order a Primi Plati but only the expensive steak as main dish, I got this steak together with the primi plati of the others. Another time I did not get my primi plati with the others but exactly 8 minutes later!!. I asked for the dining room manager and she could only say there were so much people and they couldn’t manage. 4) The restaurant was sometimes a disco bar with incredible loud music. We had a speaker just above our table 258. At least 5 people run away from the tables in the back of the 3rd floor each time the disco started, because it was very dangerous for your ears. I estimate the volume at more or less 120 db (legally only 85 db is tolerated in the restaurants of most countries) 5) The hospitality desk. Most of the time, you had to cue more than 30 minutes and they couldn’t give you an answer on your questions most of the time 6) Excursion desk. Also always a cue of 30 minutes or more. The first day after the departure in Fort Lauderdale, there was only 1 employee at the excursion desk??? Although we had pre-ordered some excursions - our tickets were not delivered in our cabin and we had to queue to be informed that they would only be delivered the next day morning so the day of the excursion itself!! 7) Excursion desk. When my wife wanted to book an excursion in Napoli, they said it was full and the only possibility was to come to the meeting point the day of the excursion. No waiting list?? In the evening my wife tried to book it on one of their machines and it worked ????? 8) Shuttle bus services in some of the ports were very expensive – many times taxi was cheaper or same as tickets for 2 persons. Costa does not give any information on the ports of call (such as interesting sites, local transportation, weather forecast, currency) - only description of the excursions they offer. 9) Service in the cabin. Only one service a day. If you do some sports in the morning and you want to take a shower you do not have a dry towel if you already used it in the evening of the day before. 10) Animation is Italian style – shouting like fools. The questions for the trivia’s are given in 5 languages but their English or French is so bad, that you couldn’t understand. 11) There are very few nice activities. They wanted to organize a bridge tournament but they do not have the knowhow, neither the administrative tools???. There is no bridge room. You have to play in the Mirabilis, while the Italian animation team is shouting like fools. 12) There is only 1 big bar (the Mirabilis). Impossible to find a place there between 8 pm and 8.30 pm when the people of the first seating have finished there meal and the people of the 2nd seating are there after their show. 13) In Savona a group of 400 Russians came on the ship….. And they were so privileged. Announcements in Russian… The last day, they took every possible thing out of the buffet in their backpacks. 14) We had the Piu Giusto package for drinks. Cocktails, whisky and most drinks up to 8 € are included but not the fresh orange juice???. Irish coffee is also not included. You can make it yourself….. as whisky and coffee are included. 15) Smoking. It is a paradise for smokers. You can smoke on the balcony’s, on most places on the promenade, on the higher decks and on the starboard side outside on the swimming pool. In the evening there are 12 tables for smokers (starboard side), 9 tables for non smokers (in the middle) and 9 tables for dining under the stars (which is sometines dining under the smoke) on the port side 16) In the beginning of the cruise, we went to the pizza restaurant (8,5 Euro p/p). On the menu there was a Pizza Salami picante, but they said they didn’t have it anymore. We asked then for a normal Pizza salami, but they refused to make it, although there was always salami in the buffet. Supplement pineapple on the pizza not possible, although it was always in the buffet. Flexibility?????? 17) We had dinner in the pizza restaurant, which is part of the buffet, the last evening. All doors were open. Temperature was nog higher than 17 C°????? 18) Fitness room. No towels, no water refreshment, very unhygienic since no spray to sanitize the equipment after use. 19) In total we had sometimes more then 2200 people on this ship. Holland America Line has mostly only 1800 people on this type of ships (Panamax type)….. 20) Our cabin steward had to do 25 cabins on his own (one service a day). Holland America Line has 2 stewards for 20 cabins (two services a day). How can this poor man do this???? 21) Transfer to airport in Venice. We pre-booked a transfer but 1 day before arrival we received a note that our transfer was scheduled at 14.30 hrs which was much to late to catch our flight at 16.15 hrs. After discussion at the Excursion desk (it was our fault? since we had to let them know before that our flight was at 16.15 hrs) they changed the transfer to 12.45 hrs. Surprise, surprise, there was no bus at 12.45 hrs at the meeting point… The bus company said we were on their list for pick up at 13 hrs and also mentioned we had the wrong tag on our suitcases (should have been white C and we had white D). They also said that they had no scheduled bus/shuttle at 12.45 hrs. 22) When you registered your credit card for your payments (to do yourself on the automated machines), costa charges your expenses every 2 or 3 days on your credit card. Their confidence in their customers is apparently not big!!! 23) Communication is as always a catastrophe on costa ships and also this time. Let me give a few examples a) Indication Exit ship was forward deck A, which we follow. When we came there, we were told that is was midship on deck 2. When we came there, they said it was midship deck A etc. b) In the diary di bordo, we saw that it was 2 days after another the same show. When we asked if this was correct, they told us that it was wrong the day before. So we mist that show… c) By the disembarkment presentations in Venice, the English host said we could stay until 11 am in our cabins; the other hosts said we had to leave the cabins at 8 am. The 4 presentations of the hosts were different; why not using the same presentation. d) We didn’t get any maps or hand out in any port of call. In Venice it was absolutely not clear, where we had to take our shuttle. Why not give a plan?? Read Less
Sail Date February 2019
Extremely poor customer service. purchased the upgraded drink package and told several times we did not have drinks covered. drinks were horrible. ran out of beer on the second day of the cruise and no one knew when they would replenish ... Read More
Extremely poor customer service. purchased the upgraded drink package and told several times we did not have drinks covered. drinks were horrible. ran out of beer on the second day of the cruise and no one knew when they would replenish the supply. rooms were dated and hallways smelled of sewage. clearly a problem as they were replacing the carpet on our floor mid cruise. food was horrible in the main dining room and buffets. main dining room service matched the food. buffets closed at 9:00 pm and nothing available afterwards. very few of the staff spoke english and didn't seem to interested in trying to understand anyone. casino consisted of several out of service machines and not staffed when opened. no pool side drink service. excursions were not worth the money. gathering for an excursion minimum of one hour prior to leaving resulted in tenders full of employees going ashore and no room for guests to sit. Do not choose this line under any circumstance. we only used because of a groupon - you get what you pay for! Read Less
Sail Date February 2019
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was ... Read More
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was always someone to help you as needed. This was a very International passenger list as the 11 days thru the Western Caribbean was the intro trip to the repositioning of the ship to Italy after we disembarked in Fort Lauderdale. Of the 2,800 passengers, 800 disembarked in Ft. Lauderdale with the other 2000 + passengers remaining on board continuing on to Italy via the Eastern Caribbean Islands. My constructive criticism first comes on the Costa website that is a disaster, probably built years ago for the Costa management but not the passenger. Costa is now owned under the Carnival Line ownership umbrella but you would never know it. Costa does not even acknowledge you as a previous passenger of Carnival, no points, rewards everything is about Costa. Again the website at first glance looks great, but all it wants you to do is book everything before you get on board. For example, there are three drink packages available yet you have nothing to compare their prices. They do not list or show the wine list, the liquor or beer list. Onboard almost every drink (cocktail & wine) by the glass averages $7.50 plus 15% service charge. Wines by the bottle start at $20.00+ and on this leg of the trip luckily, everything on the ship was priced in USA Dollars. Prices change to Euros as soon as they leave for Italy. There are no lists for Spa services nor beauty services yet they want you to book everything on line. My spouse wanted a haircut and nowhere could you find a price for any beauty services. I would highly recommend purchasing an all-inclusive liquor package along with your cruise ticket from your agent or travel advisor. Yes, it brings up your costs but you can negotiate this with them or some travel agents will work with you and even add onboard ship credits. Packages & Tours Do not buy online, wait until you get on board to see what you are buying and paying without leaving money on the table. Same with restaurant reservations, buying onboard restaurant packages is so much cheaper aboard ship as opposed to the website. Anything you book on the website you cannot change nor cancel. Buy tours on board, same prices but you have the flexibility to change or cancel your tours. Another huge faux pas by Costa. We boarded the ship in Ft. Lauderdale @ 2 pm and before dinner @ 6 pm every bar on board was out of Draft Beer. They only serve Heineken Draft. The bartenders were taking canned Miller beer and filling the draft beer glasses apologizing with every customer. Within two days they were out of Crown Royal, then Canadian Club and then any Canadian whiskey. This running out of product continued with liquors, Pernod, Richard, 451, & Sambucca. We had bought the $350 drink package each as both occupants fo the same cabin must do so. Crew management said they were waiting for a supply of beer, wine, liquor aboard a ship from Italy but it never showed up in Ft. Lauderdale. The second day we arrived in Miami and for sure the Costa Deliziosa should have had the Miami beer & wine Distributors replenish & load on board supplies they were out of and ones that were in short supply. Granted there were other bottled beers available, albeit every bar (over 10) did not have the luxury of this selection but definitely someone screwed up. Entertainment was excellent with a magician, juggler, and singers as it is so hard to address people of so many languages so no comedians nor comedy clubs. Finally, the Costa “APP” on your smartphone is just mediocre. It does not list nor monitor your expenses even after you have left the ship. Most of the listed links do not work with the exception of “Chat” that was good, where you can communicate with other passengers. Definite upgrading of this service and app is needed. Carefully look and monitor everything you do on the website as this Costa ship is behind in technology that you will be paying for if you are not awake nor aware. Internet on board is painfully slow almost like “dial up”. If someone else is paying for your cabin & passage you will have a great trip & experience, plus you will enjoy your cruise immensely with no worries with anything I have listed above. Read Less
Sail Date February 2019
I was really excited to get back and give Costa Deliziosa a proper review. I am not sure which cruise most folks that have had issues with this cruise sailed on though my experience was completely opposite. So yes I have been on about ... Read More
I was really excited to get back and give Costa Deliziosa a proper review. I am not sure which cruise most folks that have had issues with this cruise sailed on though my experience was completely opposite. So yes I have been on about 10 cruises in The U S and one out of Rome. Also I used to work on a ship (Everyone a large vessel is not a boat. It is a ship) years ago. Pre registration was super easy and the port personnel shared that I was one of the first people he encountered that actually read and filled out all of the needed paperwork before reaching the port. Our ship didn’t leave port until 11 p.m. I showed up around 12:30 p.m. Check In was about 5 minutes. I sat down and waited for my group # to be called. It was called about a 1/2hr after I checked in. On this cruise (Keep in mind this may change) your actual stateroom key is not given to you at check in. It is on your bed in an envelope. I did a quick check of my room, said hello to my stateroom host and went exploring the ship. A tip. Walk around the ship if you arrive early and take pictures of the different decks, spaces and areas. Just about everyone else is at the buffet so you will get some amazing unobstructed pictures. After the pictures I went to the buffet. I was pretty surprised due to the bad reviews. The food was good. There is something for everyone. Obviously yes there was pasta though lots of proteins, salads, cheeses, breads, soups, etc. There is free pizza and hamburgers and fries for lunch each day at the buffet. Yes there is an additional charge if you wanted to partake in a special experience of them at night though it is a larger portion and presented in a meal function vs. self serve. My bags were delivered to my room about 2 hours after I boarded. I did receive a drink package with my room though choose to upgrade it to the highest tier. Honestly there was no need for me to do that because the drink I had for the 10 days was included in my initial package. Oh well Update as of February 2019 (This may have changed by time you are reading this). The Samsara regular cabins only get access to the spa area stairs/elevator, spa rooms (Not included are massages and services). You do not get access to The Samsara Resturant anymore and need to make a reservation like everyone else and pay the extra charge. Samsara Suites do get all of the above privileges along with a drink package minus the massages and services. First thing to do is join Costa Club. It takes seconds and is free. Your new club number may not show up online on your reservation if you get the number after you book the reservation though it will be noted and recognized on board. There are quite a bit of perks along with 50% of the specialty restaurants on board along with discounts on certain drinks, shops and spa. A couple I met are loyal members and receive major discounts on their cruises along with upgrades. Shared it was for sure worth it. The buffet was so good I ate lunch and dinner there everyday except for dinner in the dining room on my first night. I did meet a cool cruise mate the first night and build a friendship for the next few days. I travel by myself and it was nice to have company for a few days. He was on a work trip and left after 4 days. Out of the numerous crew members I encountered only one was a bit grumpy. Came to find out he had a newborn at home and had months left on his current contract. This didn’t give him the excuse not to be “on” though it sort of made sense. He did lighten up a bit as the cruise came to a close. So I had an absolute great time on my first 10 day Costa Cruise. I made friends with a few of the crew members. If you do eat at the buffet do read the hours in the daily guide. For some odd reason the hours changed on the 8th night and create some unhappy moments. I shared with the staff that was simply silly and moved on. I opted to take my bags off the ship in Ft Lauderdale. Lined up about 15 minutes before the published times. Was about 15th or so in line. Cleared Customs in 5 minutes. There was a van directly outside the exit hall that took about a dozen of us to the airport. I am getting ready to head out on another cruise on a different line in a few weeks though will have Costa on my mind for some time. Read Less
Sail Date February 2019
I was on other cruise where the cabin was so small we had to keep open luggage under the bed and use them as closets.Costa cabin is so nice and spacious.The cleaning of the cabin, is so amazingly good, in the minimum details. and any ... Read More
I was on other cruise where the cabin was so small we had to keep open luggage under the bed and use them as closets.Costa cabin is so nice and spacious.The cleaning of the cabin, is so amazingly good, in the minimum details. and any request was looked into! Amazing clean bathrooms all over at any time. And if there was an issue on the public spaces if you notified it, they were instantly taking care of it. Loved the food, a lot of healthy choices/ Beautiful dining restaurants, with wonderful service. You could ask to have special dishes cooked for dinner, such as more vegetables, and less carbos., Any request was looked into and make it work. A lot of activities on sailing days/. And a lot of evenings entertainments. After a while the nightly show was a bit repetitious, but could understand why after 34 days!! Shore excusions well organized, even if for my taste a bit pricey. Would love to do the World Cruise next! Read Less
Sail Date February 2019
Recommended by friends who had been and we loved this cruise! Flew to Nice and used the Costa coach transfer to Savonna. Embarkation was very efficient and cruise terminal in Savonna comfortable. First stop was Marseille, the cruise ... Read More
Recommended by friends who had been and we loved this cruise! Flew to Nice and used the Costa coach transfer to Savonna. Embarkation was very efficient and cruise terminal in Savonna comfortable. First stop was Marseille, the cruise terminal is about 10km from town centre with free bus shuttle provided by the port. In Cadiz the railway station is right next to the terminal. In Madeira, St Martin, St Kitts, Antigua and Martinique we shared minibuses or taxis - we were in party of 4 - for 25 to 30 USdollars or euros per person. In Philipsburg the water taxi is great to get you to the beach. Five days at sea were very relaxing with good activities . We enjoyed the Italian course with Marco and took part in table tennis "tournaments""- we had brought our bats. Food on the Pacifica was superb, our waiter Ramir very helpful and spoke good English. Got a delicious birthday cake for only 11 euros - and card from captain. The entertainers dealt brilliantly with all the languages, shows were good and plenty of live music and dancing in bars. We left the ship in Guadeloupe and disembarkation was quick and efficient. A great cruise and would definitely go with Costa again Read Less
Sail Date November 2018
Price and destination were the main reason for choice of this cruise. Re-positioning cruises are always good value, but can be lacking in things to do. They just seem happy to get you on board, but not much choice when you get there. ... Read More
Price and destination were the main reason for choice of this cruise. Re-positioning cruises are always good value, but can be lacking in things to do. They just seem happy to get you on board, but not much choice when you get there. Staff were excellent. All very friendly and worked very hard to please. I think over all entertainment was very very POOR. Not up to usual standards for a 3 week cruise. No big shows, no professional dance troupe. I expect more than 3rd rate entertainment, for 21 night cruise. Food was very nice but usually served a little on the cold side. Soup was hot in restaurant and we had a great choice but in buffet nothing was in servers to keep it hot. Always a very good choice, but don’t want to eat my meal with most of it luke warm. Good salads and fruits. So very disappointed. Over all would never go with Costa again. Disimbarkation was a shambles. Cheap but not cheerful. Read Less
Sail Date November 2018
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
Sail Date November 2018
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for ... Read More
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for discount on a large order we were told by the manager to quote "If you want memories of your children you have to pay for them" The bars only use bottled Pepsi so almost every drink we ordered was served flat! The breakfast buffet is abismal. Food is freezing cold....and if you go after 9 am then how can you expect them to still have teabags?!!! Actually what we were told. All inclusive....except if you want to eat at night.....then you have to pay extra! Our cabin, was a family cabin as I have two young children. The cabin was directly below the disco!!! Every night I struggled to get the children to sleep because of the noise. What a ridiculous location for family rooms. We did ask to change but were told only rooms with balconies were available which would mean and extra £700!!!!!!! First Costa Cruise and our last!!!!! Never again. Read Less
Sail Date November 2018
The events and the food inside the ship are good. But Costa seriously sins in the organization and contracting of services. For example, I booked through the site a laundry package ($ 29.90) and did not use the service. However, on the day ... Read More
The events and the food inside the ship are good. But Costa seriously sins in the organization and contracting of services. For example, I booked through the site a laundry package ($ 29.90) and did not use the service. However, on the day of shipment my credit card was already charged without my having used the service. I looked for customer service and they said they could not extort the value because I hired it in the site! I was at the loss! I also had requested a sparkling wine in my cabin ($ 46.00) to surprise my wife on the day of boarding. I had to call multiple times to receive 2 days later! Never hire the tours offered by Costa. We hired 2: a tour with "cheese and wine tasting" in Tenerife at the most regular. The cheeses we could not even taste because they were "free sample" and finished in a few seconds. The wines were very simple and were not worth the tasting. We ended up going to a small restaurant on our own to eat something! The second tour in Casablanca - Morocco was even worse! The guide was rude and just walked with the sign raised without explaining anything and leaving tourists behind! We did not have time to snack or drink water because the guide did not give us time in the points for this. Aside the mosque all other spots were horrible and it became torture to accompany with hunger and be the guide. In the mosque the guide took men and women to shared bathrooms and without suitable toilets, forcing us to stand up to use! Most of the women were embarrassed and could not even go to the bathroom! I and dozens more customers filed complaint with customer service and we were totally ignored! Read Less
Sail Date March 2018
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned ... Read More
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned and really greasy. Hamburgers, well below body temperature. If you like bones with your salmon, you have chosen the right ship. If you like Prime Rib Sant cut you have picked the right ship. Entertainment, well stay hoe home and watch TV, it was terrible. Shore Excursions, OMG, no whispers, No Knowledge, horrible times in ports. IF YOU DON'T BELIEVE ME, TRY IT. Your money is wasted. Good Luck if you like smokers on balcony. cough cough. I was so sick of Dance Band Music I could puke. How about some good music to listen to. No music except some Jazz and who knows what on the ship. No music at all in many places during the evening. These cruises are sure as could be totally European. Go with Celebrity or Royal if you want a good cruse. We were just trying to escape the cold of March in the US. Typical Carnival, the owner of Costa, Read Less
Sail Date March 2018
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day ... Read More
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day trip. Our carry on was to meet very small criteria and was not allowed to have wheels. The reason was that there would not be room on the land tour buses. There was plenty of room on the buses. The written material explained that we would be charged a daily per person amount for gratuity that would be divided among certain staff. We learned this was not accurate and that this money would go to Costa to help defer salaries. We were asked on regular basis to tip all who served. The amount charged for “gratuity” was about $600 per couple and was in addition to regular tips. We learned that this could be removed but we were not informed of this by staff or YMT. Tours provided by the ship were more expensive than private tours. There were many, many complaints about the food. Many items free on other cruises were purchase items on this cruise. You purchase water for your room, soft drinks, ice cream and various other items. You were provided one bar of soap and no wash cloths. You could ask for extra soap. Wash cloths were harder to obtain. TV was limited. You could usually get BBC. WiFi was a charge item. Entertainment was very average and often put on by the Costa staff. We saw some really interesting places but I would not take this tour again. Many people on the ship got a upper respiratory illness near the conclusion of tour and of course you can get no help without paying to see a doctor. Read Less
Sail Date March 2018
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship ... Read More
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship captain. This cruise was by far the bottom of the barrel. The crew is so over worked, that there is no way they can provide good service. The biggest thing the ship needs to do is get less senior officers and more workers. There are more than enough officers standing around doing nothing while there was a shortage of people to do the work They even charge for water. On every other ship we have been on, you could always go some where to get water, tea or coffee at no charge. If you want water at dinner, no problem either pay per glass or purchase a water package. The food in the dinning rooms and buffet was so bad that it forced you go to the for pay dinning rooms. The terms planning, organization, and logic have totally evaded this ship. Our tours (that we did not book with the ship) were great and we plan to visit many of the ports again on another cruise line. In the disembarkation talk the crew speaker spent over 10 minutes telling us why we should give them 10s on the survey because the problems were not the fault of the crew. In short, stay away from the Victoria and Costa in general. Read Less
Sail Date February 2018
We realised it was not a 5 star cruise but value for money. Heading shows 10 day Caribbean but this was a back to back cruise ending up in Venice. They had a gratuities charge of US$12.50 per day and with 3 passengers in our group for ... Read More
We realised it was not a 5 star cruise but value for money. Heading shows 10 day Caribbean but this was a back to back cruise ending up in Venice. They had a gratuities charge of US$12.50 per day and with 3 passengers in our group for 34 days worked out to be US$1,275 or AUS$1,653. I do not know of many people who will part with Aus$1,653 as a tip. We always tip the waiter, waiters assistant and cabin person and STRONGLY object to this money grab by Costa. In my opinion they use these funds to subsidise their wage bill. All cruise lines should get rid of this tax and just quote an all up fare. Most of the other cruisers we met were very unhappy about this surcharge. We did find out that any of the Americans that complained had it refunded. No refund for Australians despite taking to four levels of staff. They missed two ports blaming it on rough seas (debatable) with no refund to cruisers. Costa would have saved on Port charges etc. We travelled Norwegian last November and when they missed a port due to bad weather they reimbursed each passenger. Service was very good overall except for bar staff. They seemed to have a different idea than us of service. They served you when and if they wanted and it was not only us that noticed it as other passengers in conversation complained as well. We ate in the restaurant every night and our waiter and waiters assistant were first class. In fact the meal was the highlight of every day and we would look forward to interacting with the staff over a meal. (Francesca and Willy) Our cabin man was very friendly and kept our room clean and comfortable every day. We were more than impressed with the entertainment staff who encouraged us to join their games which made for a lot of fun. You really need to join in to get the most of this free add on. Read Less
Sail Date February 2018
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