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39 Costa Repositioning Cruise Reviews

Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for ... Read More
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for us, very good and fulfilled almost all our expectations. Embarked in Venice on a cold, rainy day. Took a water taxi from our hotel directly to the ship. Boarding took a bit over an hour, but when 2000 passenger need to get on board, quite normal. You proceed directly to your cabin where the Costa Card - your identity card for the trip and the Diario (newspaper outlining the activities) are waiting. The luggage arrived soon. Three cupboards, two hanging, one with shelves and under the desk five drawers are sufficient. We never used the mini-bar. The dining room is at the stern of the ship. The ship is 295 m (about 900 ft.) long . This meant each visit there at least half a kilometre walk! Great way to do some sport! We had a table for six in the "English" section of the dining room. Occasionally we enjoyed the company of a Scottish couple. They however seem to have preferred the buffet on the ninth deck. So, except two evenings when we were joined by families from Guadeloupe, we enjoyed a private table. Our waiter, Mat from the Philippines, was great. Friendly, curteous, helpful. Could not wish for a better one! Louis from Honduras assisted him. Always happy, always laughing and quick with serving. The menus are available in several languages. The English copy was excellent and the food we selected was usually to our tastes. Once or twice, the meat was not our taste, but this is minor. The other diner was on the 9th deck, the buffet. Breakfast and lunch were served there and people, often with youngsters or teens ate there. Here I want to comment on statements made often in previous comments that the food was terrible. First of all these commentators forgot that they were on an Italian ship serving Italian food for its majority of passengers, Italians. Yes, there were no toasters, just a few stone hard pre-toasted slices. There was no porridge, no waffles, etc. However consider, when you travelled in Italy, in mass tourism hotels, did you find waffles or porridge? Italian breakfast means usually an espresso with a couple of sweet buns and maybe a bit of fruit. And that is it! You go to Italy not to eat your home foods, go you to experience Italian food. Something worse than commenting on the food, were the overloaded plates in the buffet area. We have seen daily, for breakfast and lunch, passengers who selected so much food that they could not eat it all. For example, to just mention one of hundreds cases, a passenger took 6 slices of white bread, added six croissants, butter, cheeses, sausages and a few sweet rolls onto her plate. Started to eat. Soon left the plate and departed. The leftovers? Four slices of bread, five croissants, and most of the trimmings. And this in an age where there a millions starving. Costa tries to stem this waste. This year (not last year in the Costa Favolosa) the breakfast and lunch tables all had five three-sided displays with the heading “Taste do not Waste” and text in various languages urging the passengers to show restraint. In our opinion, the texts were to “nice” to carry fruit and should really be of the smoking category, showing examples of overloaded plates. Interestingly Costa removed those displays during the second part of the voyage. Once a woman passenger came to our breakfast table with such an overloaded plate. My wife asked politely if she would eat all that. She got up and left. In many previous comments, complaints were uttered regarding the waiters and often in general about the crew. Let me state that we almost never had an unfriendly or not helpful waiter or other crewmembers. They all responded gladly when you asked them politely for something or other. Most were happy to speak with you. Consider, they are working on a seven to nine months contract. Mostly work eleven hours a day with no day off. In general, the old saying “Just as one calls into the forest, so it echoes back.” applies Only a couple of staff members did not fit the above-mentioned attitude. In the dining room, neither the first nor the second maître d’hôtel ever came to our table to welcome us or inquire if we are satisfied. Never. In 31 days! And our table was not in a dark corner. What a difference to the maître d’hôtel on the Favolosa last year. There a smiling and friendly maître d’hôtel came by almost every evening to inquire, to tell of specials. Simply “normal” of what his job demands. Many complaints in the blogs are about the speed of service. There again you have to consider that the Costa ships are Italian ships. Moreover, Italians take their time to eat! One evening the service was quite slow, however on the Lido deck a huge buffet was served, with a meter high shank and square meter sized cakes. That took many cooks and they were missing for the normal dinner service. A prior mention in the daily Diario would have been appropriate. A previous comment on this same voyage stated that the dining room doors were not opened at the scheduled time. Let me state that for a specific reason I was at the door openings all except two nights, and the doors were always opened within a minute or two from the stated times of 6:15 or 6:30. One last item re food and this item is truly a shameful item for Costa. As a Perla member (travelled enough with Costa), you are invited for one evening to eat in the Samsara restaurant without a normally applying surcharge. When you make the reservation, you are shown an exclusive menu. When you sit down you are shown a small narrow menu with only two choices of main dishes. Definitively a cheat in my opinion and we hope Costa will soon remove this falsification. Sanitation: Norovirus on a ship is definitively bad. There have been cases and we were happy that we did not have an outbreak on the ship. To fight this there are many disinfectant dispensers at the entrances to the dining rooms and all around the buffets plus at many other places on the ship. Much to our annoyance, hardly anyone made use of these. Quite a difference to the German cruise ship we once travelled. There two men stood at the entrance to the dining room and made sure that everyone disinfected their hands. Well… that’s a bit if Germany vs. Italy. The other health problem was coughing. Typically, the infamous air conditioning coughs. Ice cold dining rooms against warm outside. I did catch it this time and brutally with high fever. A few visit to the ship’s hospital ensued. Great praise for the two doctors and the nurses. I was treated perfectly. The downside of those passengers, as necessary as those visits are, are the costs if you do not have a proper travel insurance, which also covers shipboard hospital visits. There is more that could be mentioned, maybe another time. To end my comments: During the crossing of the Atlantic Costa arranged (naturally a small charge applied – Costa has to be profitable) to tour the insides of the ship. Many places we saw. Not the engine room. We also had a visit to the bridge which was immensely interesting. Chatting with Captain Varese I asked if anyone on the bridge still uses the sextant, the clock and the admirality tables to fix the ships position. He said yes, the cadets still have to do this procedure same as I used before GPS became standard. I also told him that I always hope to once see a submarine surfacing alongside or at least see the snorkel. He, who has sailed a lifelong said “never saw one”. Summary: We again enjoyed the trip and, yes, we will again choose Costa. Read Less
Sail Date November 2017
osta Magica 8th September to 21th. Amsterdam, Dover, Le Havre, La Coruna, Leixoes, Lisbon, Gibraltar, Malaga, Civitavecchia, Savona, Marseille. Getting on in Dover & off in Savona made this trip a lot easier for us, so many ... Read More
osta Magica 8th September to 21th. Amsterdam, Dover, Le Havre, La Coruna, Leixoes, Lisbon, Gibraltar, Malaga, Civitavecchia, Savona, Marseille. Getting on in Dover & off in Savona made this trip a lot easier for us, so many thanks to the lovely Amanda in Genoa for making this possible, she has proved more than once to be a true credit to Costa, she & her colleagues are always polite and helpful, sorting out our many needs.   Our fifth time on the Magica completing our 200 days with Costa, usual lovely cabin on deck ten, spotlessly clean and an extremely helpful room steward who soon had us settled in even help us to un-pack. Through cruise critic we had spoken to others on this trip before going, this proved to be a nice way to meet up, Adelaide & Frank from the US, Lilly & the Vagabond from Italy and our table companion's Tine & Bob gave us so much enjoyment we could not thank them enough for making this cruise special. We have become use to the crew of this ship who always go that extra step in ensuring we have everything we need, certainly better than the bigger Costa ships which seem to have lost some of the personal touches we have come to expect from our many Costa cruises. The larger ships like the Diadema do not have the same friendliness as on mid-sized ones, probably down to the huge numbers of passengers on board.  We tried, with some success two tours on this cruise, the first in Le Harve to a small fishing port on our own, mostly on the level so my walking was manageable made a nice change to be able to get off, although had to get assistance boarding coming back as tide had come in and gangway far too steep for me. Next to Oporto lovely river trip, sightseeing by coach, visit to Cathedral, major problem going back to coach up a really steep slope, however tour guide had coach brought down to us and assisted us on, really understanding driver and indeed guide, Costa should consider maybe mini-busses for the few English who often have tours cancelled, after all we have managed to use taxis in some ports.   Dining was in the Perla Diamante/Suite restaurant above main dining room aft, far too crowded now, with new club rules adding many more guests to an overcrowded room during the evening meals, with table allocation by number & two sittings, not as nice as our previous enjoyable meals there. Food was again disappointing, one day excellent even outstanding, next inedible and menus difficult to understand, no good translating to English but then using mostly Italian terms. Surely the number of plates being returned with food left raises some concerns, one evening ordered a special (lobster) which was so overcooked and tough I asked Maître D to return it to kitchen, no problem but no feedback or explanation as to why, just offer to choose something else, which was a veal medallion & really lovely.  Perhaps I should send them copies of the wonderful menus of the early 2000's  English Host Stephanie was an absolute joy, as our special member of staff she booked all our onboard requirements made us feel welcomed and visited us many times during our cruise, checking that all was okay. As we don't venture ashore much now it is so nice to chat with members of the crew who always had time to stop and enquire about our day, bar tenders, waiters, even maintenance workers on deck spoke, which to me makes a great cruise. The Magica is laid out like most ships of Costa so very easy to find way around all areas were clean, slight down side to the piano bar, no coffee now, but lovely waiter from classical bar next door brought me Cappuccinos on the hour each night with a smile. All in all still a great way to spend a couple of weeks in the sun on one of my favourite ships. Now looking forward to the Diadema at Christmas first time back on Costa for the festive season for over 10 years. Not quite the best ever Costa cruise but very close. 9/10 Read Less
Sail Date September 2017
We are from the UK and after previous cruises on Princess Royal Carribean NCL Carnival we were worried about the sailing we had booked on the Costa Facinosa from previous reviews we had read we got a great deal for £399 each in an ... Read More
We are from the UK and after previous cruises on Princess Royal Carribean NCL Carnival we were worried about the sailing we had booked on the Costa Facinosa from previous reviews we had read we got a great deal for £399 each in an inside cabin for the South America Transatlantic cruise back to Europe . We had no need to worry at all the ship was one of the best we have sailed on she is pure elegance and the inside cabin was the largest we had stayed in and the bathroom was huge with a large shower .Plenty of storage space in both and the bed was so comfortable. The ship was spotless and the elegant quality of the furnishings and lighting truly amazed us. The crossing was so smooth and we had hot sunny weather most of the way. After reading previous reviews that no one spoke English this was a complete load of rubbish. All staff spoke English the daily update was printed in English and the Captain gave updates in English too. After reading reviews there was nothing to do during the day again a load of rubbish there was something to do from 10:00 to 18:00 every day. We joined in pool games quiz afternoons dance lessons art and craft lesson all with English speaking staff and there were many more activities to choose from. The food and quality was some of the best we had eaten on any ship the quality of the Italian hams cheeses bread pizza meats soups salads etc etc were of a really good standard. Every evening we had a different five course evening meal in the restaurant on Deck 3 and during Gala Nights the meal was also excellent.Lots of people did wear elegant outfits for the Gala Nights. We enjoyed the shows on an evening so much variety acrobats dancers opera singers magician illusionist and many more . We would highly recommend the ship and really enjoyed the South America Transatlantic crossing we had so much value for money and would not hesitate to book another cruise with Costa . Read Less
Sail Date March 2017
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with ... Read More
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with four other lines and found costa to be the most memorable. boarding was quick as was disembarkation . the entertainment and activities were well planned, Décor at first was overwhelming to many patterns on the walls couldn't tell a door from a wall but we got used to it. after the third day. we were in minority as only minimal English speaking passengers on board but staff were courteous and tried very hard to communicate with us. We had a balcony cabin on deck 6 our room was always clean even though we never saw our cabin steward. we only took a few organized tours and did other ports of call independently. The ship offered shuttle buses to town at ports where transport was needed, in our opinion it was not expensive and worth the cost as it was convenient due to being easy not having any hassles trying to find your own way as you are only in port a minimal amount of time. Time is whats valuable. only negative we had was the drinks package while it was good value if you are a heavy drinker everyone in the cabin was expected to buy it. was not catered for individuals. we were three in a cabin and two drank little alcohol so there would of been no value for everyone to buy the package . also the food was ok but the same thing every day with no variety at the buffet . restaurant food was just ok nothing flash .but same food just a different name each night with a different dressing . if you wanted anything special on the menu you had to pay extra for it . all in all the cruise had a European vibe and that's why we took it . it was a fun ship to be on . We would cruise costa again ports visited Savona, Marseilles, Palama Majorca, Cadiz, Malaga, Lisbon, La Coruna, Le Havre, Dover , Amsterdam. only regret we had was we opted to take a shore tour in Lisbon . advertised 5 hrs 4WD to see all the country sites around Portugal. It was useless spent most of the time sitting in traffic and driving through bush stop for a quick photo stop at a lookout then only had 30 minutes at the final destination which was beautiful needed at least two hours there better to have spent the day in Lisbon town independently. Traffic Not Costas fault but this tour was overrated not worth the money spent. Read Less
Sail Date May 2015
After reading all the negative reviews we were very apprehensive about stepping aboard Costa Luminosa for our 28 day trans Atlantic cruise. All I can say is you don't believe all that you read. The first issue was language as ... Read More
After reading all the negative reviews we were very apprehensive about stepping aboard Costa Luminosa for our 28 day trans Atlantic cruise. All I can say is you don't believe all that you read. The first issue was language as Australians & English as our only language ,we had no difficulty in communicating with the staff and crew ,all shows included English and shore excursion are offered in English . Next was food. We found the food in the Taurus restaurant excellent and staff went out of their way to cater for my dietary requirement , they even had a gluten free only section. Smoking is now restricted to very few areas of the ship. Another plus was that we were seated with other English speaking passengers who had the same itinerary as we did. The staff on board are so professional , friendly and helpful. Finally I want to say that was one of the most relaxing and enjoyable cruises we have been on and were sad when it was time to disembark. We have no hesitation in sailing with Costa again Read Less
Sail Date March 2014
The first two things that really strike you about Victoria is the amount of space in her public areas inside & out, and (more importantly to some) the almost complete lack of revenue driven areas on board. These two aspects are hand in ... Read More
The first two things that really strike you about Victoria is the amount of space in her public areas inside & out, and (more importantly to some) the almost complete lack of revenue driven areas on board. These two aspects are hand in hand in many ways, for example, Orpheus Grand Bar on deck 6 has a huge amount of unused floorspace, this is the same on deck 7 in the casino where large swathes of floorspace has been intentionally left furnishings & thus revenue free. The space in her public rooms is quite unique for a purpose-built cruise ship of her size, one of the big complaints against some cruise ships is the way that tables & chairs seem on top of each other & crowded, this is far from the case on Victoria.Design wise, Victoria is a very elegant ship...as close to an ocean liner as you can probably get in a cruise ship. She has curves everywhere, her external & internal architecture has been beautifully designed and, as with all German built ships, her build quality, attention to detail and overall atmosphere is second to none, she really is quite exceptional in most areas.Technologically speaking she is actually very advanced, especially in her propulsion systems. Her four main powerplants drive two screws, she has two large rudders and 5 thrusters...2 aft & 3 forward. The thrusters are how she manages to parallel park so efficiently. She can berth in about 15 minutes from arriving to roping up, equally getting away is just as quick, a case of drop the ropes and let the thrusters do the work....no hanging about for tug assistance at all. Despite a minor blip off Brazil when she lost all power for about 20 minutes, she has had no major problems...and that is with one engine out of action. Incidently, the engine with the fault will be put right before she leaves for Asia next year, so she should be firing on all cylinders without any difficulties.Boat drill...as per all Costa cruises, you will get a boat drill every 7-8 days and unlike most modern ships, Victoria has her muster stations outside on the boat deck (deck 6) and they have 6 muster stations - A, B, C, D, E & F - three down each side. The drill takes around 15-20 minutes depending on languages required, so be prepared to stand a long while in possibly hot/humid temperatures (especially in Asia).Concorde Plaza is almost cathedral like in its design & build, stretching from deck 7-11 and with two incredible mezzanine floors that are both user friendly and elegant, again the attention to detail is just superb. Another of the main rooms is the theater on decks 6 &7, superbly designed, very thoughtfully built to enable 90% of theater goers to see without obstruction, there are screens on each side of the stage for those in the upper level on deck 7 so that no-one misses anything on stage.Music lovers will really enjoy Victoria...Orpheus (deck 6), Planetarium (deck 5), Capriccio (deck 7), Concorde Plaza (deck7 thru 10) & Tavernetta (deck 12) all have live music in the evenings, Orpheus & Planetarium starting early evening. There are bars in each lounge too, with long drinking hours, so the drinkers will be happy.Dancers are also very well catered for, Victoria has a variety of dancefloors, all with live music in the evenings...ranging from ballroom to disco. A disco is also available on deck 6. Daily dance lessons are available to those wishing to learn from expert dance teachers.Kids & teens....the usual teen & Squok programmes are available and were well organised on my cruise. The children on board seemed to enjoy their experiences, which appears to be standard on Costa, so kids are definitely well looked after aboard Victoria.Sun worshippers will enjoy Victoria. There are no shortages of loungers anywhere on the ship, the sun deck area stretched to the equivalent of around 3 football fields, and as in the inside areas, there are large swathes of space to stretch out in without having to clamber over others to get to a lounger. The upper decks (11, 12 & 14) all have loungers, deck 11 has two bars, an outdoor buffet counter and two very large pools, 4 whirlpools, a stage for live music and plenty of areas to just watch the world float by.One unusual aspect to Victoria is her indoor pool on deck 6. It is alongside the gym & spa and is very popular...the pool itself is larger than most ship's outside pool, so if a few lengths is what you want to do when the weather is not good, then you will be pleased.Eating....often a bone of contention with some people, but in Victoria's case, there is no problem. The service is very good, food quality is very high, I personally did not have any bad meals or slow nights service wise. The pizza is to die for...absolutely wonderful at lunchtime. There were apparent issues with the Sinfonia restaurant at breakfast & lunch which seemed to have been sorted after a couple of days. I had evening meal in Fantasia. Both Sinfonia & Fantasia are on deck 5...Sinfonia is aft whereas Fantasia is midships.Drinking water at evening meal......just ask the waitstaff and they will happily provide jugs of iced water for your table, along with lemon slices too if you so wish. Never a problem for me or countless others in the dining room and always waiting there on my table for when I arrived in the evening.Posh frock nights & cocktails parties....on this cruise we had 4 Gala nights & a total of 3 cocktail parties over the 3 weeks. The buffet & pizza restaurants were either closed or partially closed most nights as most passengers preferred to eat in the main dining rooms, so it would have been pointless to open up both sides of the buffet. Obviously this changes according to itinerary/passenger mix & demand.Powerpoints in the cabin.....standard two voltage shaver point in the bathroom and a two voltage powerpoint in the cabin area (at least in my cabin). Lighting consists of two bedside lamps, 2 spotlights over the desk with independent switches & overhead spotlights, again with independent switches.Theater....the entertainment is very professional and varied, the crew show was standing room only as usual and extremely enjoyable. Overall the shows on Victoria were of an excellent standard - most of the performers were aboard Allegra last year, so it was great to see & hear them again, The animator crew are hysterical, they play pranks on the passengers and crew daily and can always raise a laugh, even when the weather is miserable...whether it be dressing as babies and throwing tantrums in the casino or chasing each other like cops & robbers, these guys & gals put their all into having fun with everyone....brilliant to see and watch.Smoking...another bone of contention...again, I think it really depends on the nationalities & region/itinerary - some are more attached to their ciggies than others and in many respects this showed a little during the cruise. The usual smoky areas to avoid...casino & to some extent Capriccio next door. However, on the whole the smoking was not too much of a problem for the majority of passengers...there are ways and means to avoid the worst areas.Cabins....as with any purpose built cruise ship, the cabins are a tad compact & bijou but since they are just for sleeping, dressing & washing in, they work perfectly fine. My cabin was 80456 a grade I1 inside that was a standalone...with a crew access behind one wall, a linen cupboard behind another wall and the aft elevators behind another wall. Noise transmission was pretty much none existant, the elevators are quiet and foot traffic across the marble landings/stairs is negligible. The bathrooms have a large wooden sliding entry door (be gebtle with these doors as they can be tempermental) and the shower has a curtain to play with. Water pressure is excellent, as is the hot water...very hot and compared to other ships (inc QM2) your tightie whities will stay white, not go an attractive shade of orange. Access to the cabins is via a perforated door key, identical to Costa Allegra. There is a push button safe in the cupboard. Other storage in the cabin comprises of a double wardrobe with a chest of drawers to one side, two bedside chests of drawers, a small desk or table (depending on grade), a fridge and a cupboard with shelving. The TV is a CRT type, therefore not interactive...BUT...there are totems around the ship where you can book shorex, check your ship account, book the speciality restaurant etc, so you do not need to go to the tour desk on deck 6 or the reception deck on deck 5 for everything, it can be done remotely using the totems.There are also several totems for registering credit cards around the ship too.Hosts & hostesses...this is unique to Costa, they always have hosts & hostesses who can speak a variety of languages and they are the point of contact for passengers if they have a problem or just want to ask a question. This time around the English hostess was Rachel and the German hostess was Elke...there were also hosts/hostesses for the Portugese, Spanish & French. They had specific hours where they were available on deck 5 and passengers could just drop by for a chat or whatever. Other lines should take this on as it really does break down barriers tween crew and passenger. All the hosts/hostesses were excellent on this cruise, very hard working, polite & efficient,Secret spaces.....yes, she does have a few areas that you can often have to yourself. Apart from the stern rail on deck 6 (boat deck), decks 7 thru 10 have full width stern balconies that are reached via doors in the cabin corridors. Deck 8 stern balcony also has the Italian flag flying from it when in port. These balconies are brilliant for sailaways...and yes, you CAN smoke on them if you so wish (quite often you'll find crew on them having a quick ciggie]. Many people do not realise that passengers have access to these balconies, but you can and they offer unobstructed views from the stern along with limited wind/weather cover at each end.Ship's photographers...again an area of some consternation on other lines. Yes you will see them and they will see you, but a polite 'no thank you' will suffice and they will leave you alone. They will not continually hassle you to take photo's...if you want to have a photo taken whilst eating, having fun at the pool or whatever, then they are happy to oblige and the standard of the photo's is actually very good, with some unusual and unique montages that make lovely souvenirs for those wanting to purchase them. Costs range from $9.99 to $14.99 each depending on size/event.Potential drawbacks.....with the benefit of hindsight & the fact that nothing is ever perfect, Victoria does have a couple of areas that need to be taken into consideration when booking a cruise on her, especially with your choice of cabin.With the theater behind the aft stair tower from deck 6 thru 7, anyone wanting a siesta in the afternoon or are early/light sleepers might want to book a cabin forward of the aft stair tower due to the inevitable noise issues. Inside aft cabins on deck 8, 9 & 10 aft do pick up noise, this cannot be avoided, obviously deck 8 is probably the worst with 9 & 10 offering some improvement. Outside cabins on these decks aft of the stair tower also experience some noise too but to a lesser extent since the insides are right over the stage area.Concorde Plaza at the very front of the ship could potentially cause noise issues for the outside cabins on decks 6A, 7, 8, 9 & 10 (there are no insides forward of the forward stair tower).Another potentially difficult thing to consider in regard to Concorde Plaza is that with the loss of the inside cabins to accommodate the huge expanse of lounge area, Victoria can be a very bow light ship, so even the slightest of swell could be a problem for those with even slight motion sickness...she does move a lot she has quite a pronounced shimmy and she actually bounces too, especially when fully fuelled/ballasted. In all honesty I actually felt that her center of gravity was too high and that had been messed up by the balconies being added, combined with the weightless bow and engines/fuel tanks aft. The amount of movement IS excessive for a ship of this size and could put some off booking her, but I do suggest that you give her a try, making sure that if you are prone to motion sickness that you take appropriate precautions. You can obtain anti-nausea pills from reception or the pharmacy free of charge if you think you might require them. My inside cabin on deck 8 was right next to the aft stair tower & elevators and I felt every single roll, pitch & shimmy.So the old addage of a cabin midships & low comes into play...if there were low cabins, midships.....Victoria is essentially an upside down ship...her main public areas are deck 5, 6 & 7, there are cabins on deck 4, 5 & 6A but mainly midships to forward. The bulk of her cabins are decks 8, 9, 10, 11 & 12 (the suites are on the upper decks). The retrofitted balconies are mainly decks 9 & 10. The midships cabins are probably the best if you want to avoid the noise of the theater aft or the excesses of movement forward due to the lack of weight in that section of the ship.Seeing the sea.....I have to admit that I found Capriccio & Orpheus a little disappointing when it came to seeing the sea...Capriccio - well you can't and in Orpheus its glimpses via 3 vertically stacked large portholes, so I feel the design (which is otherwise superb) has let the ship down a little in these two areas. Tavernetta on deck 12 has huge picture windows, so seeing the sea is excellent, albeit too high to take in the wildlife very easily. Concorde Plaza has the huge wall of windows overlooking the bow....however, although the visibility forward is good (albeit slightly obstructed by the huge steel trusses), I personally feel that I have been spoilt by Costa Allegra and her Flamenco Ballroom at her stern where she has huge picture windows that look over the wake. Had I designed Victoria I think I would have swapped the theater over with Concorde Plaza and made more of the view by having Concorde at the stern with big windows on three sides...that, IMHO, would have been spectacular. On decks 6 & 7 you can sit on some very comfy wicker chairs or on round sofa's around the atrium, these either look down onto the Planetarium bar on deck 5 or out to sea on 6 & 7. Another 'problem' about both Capriccio & Orpheus is that both lounges are used as corridors to other parts of the ship, so there is always a constant flow of foot traffic and that can spoil an otherwise very pleasant atmosphere.The marble used on the stairs & landings might prove to be a problem for those with sight deficiencies. All passenger stairs & landings are in cream marble and it is not always easy to see where the stair riser is against the landing. Grooves have been cut into the riser surface but they are still cream, thus no clear demarcation, so greater care is required when using the stairs if your eyesight is not great. This could (and did) cause a few stumbles, so be aware of it and don't rush up or down the stairs too often.None of these potential drawbacks are meant to put people off Victoria, she is a stunning ship and ahead of her time in many areas, they are my own observations of how certain areas of the ship could have been made much better than they already are, and to act as guidance for those looking to book a cruise on her and wondering where to go for the quietest or most stable cabins. Costa is by no means responsible for the bad sea handling, crew that I spoke to are equally critical of her sea manners, they too feel that it is her achilles heel in many respects.Visually Victoria is stunning inside and out, her curves and attention to detail is exceptional, her crew are her heart and soul and they are a pure joy to be around, I cannot praise them enough during the 3 weeks I spent aboard her. She is extremely easy to get around...even for those with mobility issues...the flow of her rooms is perfect, access is via either one of 12 elevators (4 of which are glass in the atrium that go from deck 5 thru 12) or via 2 stair towers.So in summary.....is she a good fit for Asia...yes, definitely. She will be very well received out there and will give Legend o/t Seas & SuperStar Virgo a real run for their money. By introducing Victoria to Asia, Costa should be able to capitalise on their already popular itineraries with a very capable ship. However, one part of the itinerary might have to be curtailed, the cruise up the river into Saigon might have to go, this is an uncertainty at time of writing this report, but I fear that her draught & her height could cause a problem with the depth of the river and the new suspension bridge outside Saigon. Time will tell on this.Victoria delivers a great product, her crew are superb, her eating & drinking venues are excellent & her entertainment is varied and very professional. Yes she has her potential drawbacks but they are not really deal breakers, but should be taken into consideration by those they are most likely to affect. By booking a cruise aboard Victoria you are assured of a really friendly & happy ship and some marvelous itineraries. Wherever she is in 2013, I will definitely try to get another cruise on her (2012 is Costa Classica's turn for 37 days) in the knowledge that she is a very different vessel to those I have sailed in the past.One thing that is quite strange, and I know it is never wise to compare ships too much, but when chatting to other passengers, its become clear that many rate Allegra & Marina higher than Victoria. The two main reasons are cabin size & the way that Victoria reacts with weather/sea state. When you consider that both Allegra & Marina are less than half the size/weight of Victoria and the consensus is that they handle the sea better than Victoria, it is quite a surprise to hear that opinion. However, both Allegra & Marina were originally containerships, so their hulls were V shaped and thus built to take any & all weather conditions, Victoria is a purpose built cruise ship with a flat bottom and a shallow draft. As I have already said though, Victoria is slightly hobbled by her weight & balance issues and her high center of gravity.I have a huge amount of gratitude towards Captain Massimo Pennisi & his crew, especially Rachel, Elke (and the other hosts), Alvin, Marianna, Pian & all the crew in Fantasia, Lucas in Orpheus, Brian in Planetarium, Heri my wonderful cabin steward, Alex & the reception staff....and well everyone on board who made my cruise very special & one that I will remember for a very long time to come. A very big thank you to you all & I hope to see you again someday aboard either Costa Victoria or one of the other Costa ships.I would have no hesitation is recommending the Costa Victoria for the Med or for Asia, my only reservations are as I have already pointed out in regard to cabin position & basic 'sea manners' of the ship itself, you will always find some cabins are better than others, just as some ships handle the sea better than others. Do your homework, keep your expectations realistic and you will have a wonderful cruise aboard Costa Victoria. Read Less
Sail Date March 2011
Having enjoyed a cruise on the Costa Med in 2007 that left from Venice, Italy and hit ports in Italy, Greece and Croatia, my friend Jim and I decided to try a longer transatlantic Costa Med cruise in 2008 that started in Savona, Italy and ... Read More
Having enjoyed a cruise on the Costa Med in 2007 that left from Venice, Italy and hit ports in Italy, Greece and Croatia, my friend Jim and I decided to try a longer transatlantic Costa Med cruise in 2008 that started in Savona, Italy and ended in Santos, Brazil. While some things could be improved, we had another great time overall. We flew from New York into Genoa, Italy on November 26 where we stayed at a Costa-arranged hotel called the Bristol Palace. Our large, spacious room and its modern bath were very pleasant as were the bar and reception area. We had an excellent dinner at one of the finest restaurants in Genoa, Zeffirino, that was located a couple of blocks down the street. Then we then were picked up on November 27 by a Costa-arranged van for our hour-plus transfer to the port in Savona. Unlike some other drivers we've had, the van's driver was polite and did a great job getting us to the port on time. He earned a tip from us. Unlike last year in Venice, embarkation at Savona could have been a bit smoother. The departure hall was very tightly-packed and our United States passports caused quite a stir for the Costa staff. They were quite anxious to confirm that we held valid Brazilian visas. We had arranged them at some expense through an expediter that Costa suggested called Zierer Visa Service so that wasn't a problem and we were finally allowed to board the ship. While other reviewers have also noted it, I'd be remiss if I didn't note that the design and style found on board the Costa Med are stunning. While most of the ship has Italian roots, parts of it are modeled after Asian (Roero Wine Bar) and Egyptian (Osiris Theater) influences. Even on my second cruise, I kept noticing new details, like winged cherubs on the ceiling on one bar, every day on board. The Atrium is particularly stunning with its colorful floating sculpture and glassed-in elevators. One of the exciting features about the Costa Med is that it attracts mainly European passengers while most of its staff still speaks decent English. Life on board feels different than it would on a different line in the same family like Carnival where most of the passengers speak English. Along with Jim and I, there was only one other United States citizen on board out of about 1800 passengers. Since this cruise was for 17 nights but was affordably-priced like most repositioning cruises, we decided to book a Panorama Suite. It was well worth it for the top-notch bathroom and spacious veranda. The bathroom had two granite sinks and a real Jacuzzi bathtub with shower. Last year's bathroom, like most I've used on board other ships, featured only a narrow, coffin-like shower. The veranda had four chairs and seemed to take up about half of the aft of the Costa Med. Our Cabin Steward, Florence, did an amazing job keeping the Suite clean throughout the cruise. Our Butler, Desmond, had to cover 11 other suites on the Costa Med so he didn't do much except deliver a fruit plate to our room each day. The Suite did benefit from a few other nice small touches like enhanced bath amenities, terry cloth robes, advance copies of the main restaurant menus and one free meal in the pay restaurant. You should definitely book a Suite if bathrooms or verandas matter to you. Another exciting feature about the Costa Med is that it offers an excellent wine list at affordable prices in its main restaurant, pay restaurant, and in its wine bar. There were thirty to forty full bottles available, mainly from Italy but also from other leading wine countries like France or Spain, for about 20-25 Euros per bottle. One of our wine waiters in the pay restaurant and wine bar, Tatiana, was extremely attentive and knowledgeable. If you love wine like we do, then this is a great line to try out. The main restaurant was very good. While we never were awake in time for Breakfast there, we did have most of our Lunches and Dinners there. Each Dinner featured at least three Appetizers, three Soups, two Pastas, four or five Main Courses, one or two Salads, a Cheese platter, and then four or five Desserts to choose from. While the food wasn't quite as good as on our previous Uniworld, Windstar or Oceania cruises, it was still very good. On both of our Costa cruises, I was impressed that the Maitre D' made an effort to seat us with other passengers who spoke English and were roughly our age. We had three charming young ladies at our table this year. Two from Germany spoke enough English to be a lot of fun. And our Waiter, Benjie, who's a 7-year Costa veteran, did an amazing job handling his 24 passengers. The pay restaurant, Club Medusa, was very good too. We ate two Dinners there. It wasn't expensive or crowded. Some of the food items on a Michelin-starred Chef-selected menu were outstanding like the tomato bacon onion soup; others were just odd like one fatty beef shank main course I didn't enjoy. The buffet restaurant upstairs was at best good. Some of the food on the steam trays wasn't hot or fresh. The hot dogs, pizza, salads and desserts were fine. It was very difficult to get beverage waiters to take our order. So we mainly ate at the main restaurant downstairs. One area that could be improved a lot is the main stage. At least half of the shows we saw were mediocre at best. The eight-person on-board dance troupe did a good job as did a couple of singers but it was almost cruel for the Cruise Director to force some of the bar entertainers, like a talented piano soloist, Demetrio de Bellis, to take their turn on the main stage. The best show we saw was from a local Brazilian dance company, Interarte of Salvador, that was on board for one night only. Yet another exciting feature about the Costa Med is that it offers four to six bars with live music each night. The same entertainers who struggled on the main stage excelled in these smaller venues with room for 50 to 100 passengers. Most notable were Tango Trio, featuring a violinist, pianist and accordionist who were amazing and featured each night in the Roero Bar, and a couple of solo performers, Flavio and Dino, who did terrific jobs on their keyboards and on Dino's guitar in the Dionisio Bar. The solo performers both earned tips from us. And Flavio rewarded us by giving us his most recent CD. The Laundry on board did a great job with laundering my jeans and dress shirts and dry cleaning my blazers and dress pants. The Certificate of Crossing the Equator, signed by the Captain, that appeared in our cabin after we crossed it, was a very nice touch as was tooting the ship's horn when we crossed. I wish someone had warned us, though, about how easy it is to get sunburned when you're near the Equator. Jim and I suffered a lot from only an hour and a half out on our veranda that day. The Internet Cafe on board lost its satellite connection about halfway through the cruise so we lost our ability to access the Web for email or other sites. We were able to occasionally get email through our cell phones when we were close enough to shore. The new Costa Club card that I carried, for frequent Costa travelers, was supposed to lead to a 20% discount on service in the Internet Cafe, Laundry or Mini-Bar that never materialized on my final statement. Nor has Costa answered an email I sent over ten days ago on that point. We also had some difficulty getting an Excursion that Costa cancelled in Barcelona credited on my statement. It took visits to three different desks to get it done. And prior to the cruise, Costa needed prodding by CruiseCritic.com to admit that its unilateral switch from Dollars to Euros for our Excursion costs, months after we booked them in Dollars in advance on the Costa web site, left a bit to be desired. Costa needs to do better at customer service at its Reception and Excursion Desks. Since many of the ports on this repositioning cruise aren't regularly visited by Costa or other cruises, I'll only make a few comments on them. Along with several Excursions, we used the paid Costa Shuttle Bus service several times to get from the port to local sites of interest. I was quite impressed by Las Palmas in the Canary Islands. It may have been hundreds of miles away but it fondly reminded me of all the other cities I've seen in Spain. We had an excellent steak lunch there at Casa Carmelo on the waterfront. I thought the part of Fortaleza, Brazil where the Shuttle Bus dropped us was squalid with men sleeping on the streets and many empty buildings. Yet the shopping mall in Recife, Brazil where the Shuttle Bus dropped us was very affluent. We had an excellent buffet lunch at the Skillus chain restaurant. One of the young ladies from the kitchen adopted us since she spoke the best English there. And she earned a tip from us. We had an amazing lunch outdoors at Jardim Das Delicias in Salvador, Brazil featuring seafood stew served in a large bubbling pot. And the Excursion we took that night in Salvador to see a local dance troupe with gymnastic flair was excellent. The Jeep Excursion we took to Corcovado and the Rainforest in Rio de Janeiro, Brazil was outstanding but a bit long. Unless you love beaches, I wouldn't recommend visiting Brazil with Costa or otherwise for another five or so years so that it can build up its tourism infrastructure a bit more. After killing a couple of hours on board waiting, our disembarkation on December 14 in Santos, Brazil went smoothly. We were able to claim our luggage, clear Customs, and get on our Excursion bus that toured Sao Paulo, Brazil and then took us to its Airport for our flight back to New York. We had a great experience with arranging our two separate flights here using the www.vayama.com website that specializes in international travel. While we wondered in advance if a 17-day cruise would be too long and if we'd be eager to get home, that wasn't the case here. We really enjoyed sleeping late, eating at the main restaurant, and enjoying the wine and live entertainment in Costa Med's bars a lot. We'd definitely travel on the Costa Med or a different Costa ship in the future. Read Less
Sail Date November 2008
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
Sail Date November 2018
Costa Deliziosa – My wife and I just got back from a TA (20 days) on the Deliziosa leaving from Rome and ending in Ft. Lauderdale and let me say from the beginning that all the negative reviews of Costa and this ship in particular proved ... Read More
Costa Deliziosa – My wife and I just got back from a TA (20 days) on the Deliziosa leaving from Rome and ending in Ft. Lauderdale and let me say from the beginning that all the negative reviews of Costa and this ship in particular proved false. The embark was fast and very efficient. We were in our room (BC Balcony) with our bags, in less than 20 minutes. I had booked a few things through MyCosta before the trip,(excursions, wine, etc.) and that part did not work seamlessly. The items showed up on their ship board computer, but the various departments never received the requests. I would probably not do that again. ALSO, it pays to go to the front desk and get a itemized printout of your charges at least three times during the cruise. Service on board was great and efficient. I read all the reviews I could find about the Deliziosa and their TAs in general and here are some of the things that have changed. The common restrooms were all very clean and well stocked. The nightly shows were very good and we only missed one or two. Yes, the main language onboard was Italian, but then the 2nd was usually English. A daily Ship Events paper was in English and the menus were in English as well. We ate most of our meals in the main dining room on deck two, but also tried the buffet a few times. Dining at the buffet was like WalMart on Black Friday. This was not Costa’s fault but our fellow passengers. We met other passengers that had been on other Costa cruises; some as many as 11 times. We asked them what had changed and most said was the details. Things seemed worn and dirty, like where you would put your hand on an upholstered chair. Most guests were charged for water, but US guests were not. German travel companies from what we heard had sued Costa about their automatic tipping policy and won. Therefore, the Germans tip on service and are not automatically charged. We did not purchase a drink package but drank daily Things that did help: we took a multi plug with a surge protector (there was only 1 plug in the room!), we took stick-on wall hangers that worked great to hanging coats, pants & etc. We have trouble with cramping if we are walking a lot, so we took packets of G2 (they make up a 20 oz. btl.) Very nice to have along. We took advantage of having breakfast in our room for only $5 svc chg. Read Less
Sail Date November 2017
Overall a very good cruise with tending to excellence for me as a single passenger. Boarding was a bit delayed, because of some officials for boarder control hadn’t been in time, but however I was onboard within 35 minutes from official ... Read More
Overall a very good cruise with tending to excellence for me as a single passenger. Boarding was a bit delayed, because of some officials for boarder control hadn’t been in time, but however I was onboard within 35 minutes from official start of boarding. Costa succeeded to get me onboard within 20 min on an earlier cruise elsewhere, but for me the second fast boarding ever anyway. As I didn’t stay in my cabin I don’t know exactly when my luggage arrived, but for sure not more than two hours after my boarding. The ship is a huge one with a capacity of about 3800 passengers. But although the MDR was pretty full most evenings I hadn’t the impression of an overcrowded ship. There are way enough facilities to find a spot for everybody, only that passengers are reserving “their” deckchairs before breakfast with their towels is ongoing, although Costa forbids it expressively. General the service is great, especially in restaurants and bars. How can it be that some people in bars, serving hundreds or thousands guests a day, remember already the second day your name and the drink you had the day before? By the way: be sure that you have a drinking package that suits your needs, otherwise you’ll pay a fortune instead of a moderate price for a package. I got the first seating for dinner, but my request to change to the late seating was honoured the next day. The meals were in most cases delicious Italian kitchen, completed by some local courses. Nearly everything was done between very well prepared and just perfect - just two courses disappointed me personally - on a cruise of three weeks. Generally Costa could do something with the cheese offered with dinner. The cheese itself varied daily and I enjoyed it, but it was every evening “cheese with dried fruit” and dried fruit were three weeks just raisins. Overall I really enjoyed the meals offered and at home I know more restaurants I dislike than those I’d recommend to you. The excursions I did with Costa were as mostly in the industry: well-prepared, all as promised, but without the special touch. I only use ship excursions if there is no alternative locally - with local providers or on my own. As usual ship excursions were much more expensive than locals were. The opportunity to arrange things on my own wasn’t available in the Dominican Republic, Guadeloupe, Tenerife and for single passengers in Barbados. Absolute the best excursion during this cruise I did with an independent operator on Martinique, who is for me personally on a very good second place of all tour guides ever (Christelle from Karambole tours). Indeed Costa cancels tours if there aren’t enough participants, it happened to me twice. Once without any acceptable alternative for me, the second time I was able just to change the language and I got my excursion. The only very cheap offer I booked with Costa was an excursion from Marseille to Avignon on my disembarkation day. Costa generally offers excursions on disembarkation days (sometimes with flight time limits e.g.). My online booking has been accepted and I was happy to fill the gap between arrival in Marseille and my hotel check-in. I went to hospitality service to ask about my luggage tags and they wanted to know the exact excursion times for giving me new tags and as I didn’t know they sent me to the excursion desk. There I met the only arrogant staff member aboard who first did a phone call in Italian language (which I don’t understand), cancelled my ticket and thereafter (!) told me that it is forbidden (!) for me (!!!) to book that excursion. I returned to the excursion desk, wrote down her name and reported her to Costa as such a behaviour can ruin the name of an entire cruise line. I can handle a mistake if a booking is accepted and it turns out to be impossible by some reasons, but arrogance of service staff I just don’t tolerate. Because of her behaviour excursions got the lowest rating of all I gave for this cruise. But for the rest I recognise that she is just one member of a crew of 1500 and not representing all of the Costa Favolosa staff. Entertainment is various, I think everybody can find something suitable. The problem of the many languages spoken onboard is solved by concentrating on music and artistic entertainment. Readings on one topic are done in one lounge a couple times a day, but in always in different languages. Great if you are fit in languages, when I missed something I had the opportunity to listen later in another language. The staff is able to communicate in English and at least one other language - although an Italian vessel the many nationalities of the staff is usually talking to each other generally in English. For every language there is one hostess you can visit daily at scheduled times or during information events. The Favolosa is a six-year-old ship without any notable tear and wear, undergoing works permanently I noticed, but didn’t mean any hinder to me. Thousands of people course a lot of dirt, but when there was anything visible at all it was cleaned up in no time, the house keeping was really very alert, some cleaning was going on all the time. I found one small technical problem in my cabin (from my own job I know these things just happen), called the reception and left my cabin. It was solved within half an hour. I noticed it myself when returning to my cabin, but also had a notice in my letterbox and was contacted by phone with another time excuses for the inconvenience. My cruise was at the very end of the winter season and a large part of the staff was going home one day after I left the Favolosa. But except the one exception mentioned before everybody was extremely friendly, helpful and service orientated, greeting with a smile and nobody seemed to be overworked after months of just working. Overall: I really enjoyed and I’d do it again! Read Less
Sail Date February 2017
Most of the highly critical reviews are unfair. Do your homework - this is an Italian line catering primarily to Europeans. If "foreigners" and hearing other languages upset you then stay home and go to Epcot instead. All crew ... Read More
Most of the highly critical reviews are unfair. Do your homework - this is an Italian line catering primarily to Europeans. If "foreigners" and hearing other languages upset you then stay home and go to Epcot instead. All crew members speak fluent English so that will not be a problem. A great variety of good food available at all meals... but (particularly on long cruses) do not expect fresh seafood or American style steaks. Most excursions were excellent and a good value and impossible to duplicate on your own. Spring for a beverage package - Brindiamo gets you unlimited wine, hard liquor (Johnny Walker Red, but not Black) as well as sparkling water, sodas juices whenever you want it. Service staff were amazingly pleasant and hardworking, as swell as fun. Onboard entertainment was fun...from Opera, to popular music to comedy and magic shows, as well as passenger participation contests like the "Voice of the Sea" competition.. More onboard enrichment activities would have been appreciated. Only one on-board lecturer covered Italian language lessons as well as lectures on history and culture. Overall an excellent value with the understanding that you are not booking (or paying for) a "premium" Read Less
Sail Date March 2016
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our ... Read More
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our enjoyment. We travelled as a group of 8 younger pensioners into dancing and activities, all of which were excellent. Even the six days at sea from Tenerife to Buzios in Brazil were busy, dance classes, Stretch classes and the entertainment team were excellent. The decor of the entire ship was top class and the cabin, [an outside one for the first time] was well worth the extra. The buffet area was often a bit too hectic for us and we ate in the restaurant on most occasions. The food was certainly not as described by some reviewers and the menu changed constantly. We were more than happy with the quality and the service. We found that the shore excursions were way overpriced as is every cruise ship we have ever been on. Being fairly resourceful people, we just get outside the docking area and find a mini bus or similar and negotiate with the driver a price for where we wish to go. Invariably, the price is around one third of the book on board price. All in all an excellent cruise at a good price which is apparently going in reverse in March/April. Look for a deal!!! Read Less
Sail Date January 2016
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt ... Read More
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt very welcomed when I first entered the ship. All the staffs, officers and captains were there to welcome us. The staffs then led us to our room (Deck 4,Nabucco). As for room service, the staffs were excellent and skillful in their job; they tidied our room when we were out for breakfast & dinner and spent the fastest time to complete their job to make sure that the room is neat and tidy before we come back. The guest service was very helpful for us, as my grandparent's room' air conditioning was faulty, I called the guest service to send men to repair, and immediately the workers were here to fix it as fast as possible. Staffs were polite towards everyone and helpful to guide us and help us throughout the cruise journey. Dining: We all know that the origin of Costa Cruises is Italy. So maybe you guys will be wondering: Would the cuisine be Italian? My answer is no, there are all varieties of cuisine such as Chinese and Malay. For my case, I am a 13 year old Chinese boy (Singaporean) and I was worrying about the food, will it be close to Chinese food? But when I got on board the ship, it was quite a shock to me that it wasn't all Italy food, but International cuisine. The bolero buffet (Deck 11, Rigoletto) serves rice, fruits, pasta for sure and other international delicacies. Tip 1: Try not to go to the A La Carte restaurant at Deck 5, Boheme (Fantasia & Sinfonia) because the dishes are all the same as the Buffet on Deck 11, so might as well go to Deck 11 with unlimited servings. Tip 2: If you do visit the Bolero Buffet on Deck 11, you would notice that there are 4 sections divided throughout the restaurant (International/Halal/Vegetarian). But there are actually more dishes avaliable at the end of deck 11. So don't miss the chance! Cabin: The cabin is spacious and neat. The room service is twice a day in order to keep the room tidy. The staffs who help you to make up your room will often use napkins/towels to form animals/plants. The air conditioning's temperature can be manually controlled. The overall rating for the cabin is excellent however, the design is a little weird. The window is located above the beds, so in order to view the scenery, you might have to climb up. *Note: The room card is in your room* Embarkation: Singapore I was thinking that it would take very long for us to board the ship because I have read other reviews from other users that we were given a pass/queue number and had to wait for a long period of time, just like my Star Cruise, Gemini experience last year. To my surprise, after siting at the waiting area of 10mins, we could check in and board the ship already. Tip 1: Try to board the ship as early as possible to prevent "human jam" Embarkation: Phuket The ship travelled 2 days to reach this destination. The ship will anchor at the "mini port" at the entrance of Phuket. Therefore, to get on shore, there will be boats to ferry us to Patong Beach. Patong Beach is a place for relaxation for everyone, they have many activities along the beach such as water skiing, rides on speed boat. For my family, we went with the shroe excursion that costa: Highlights of Phuket and Island Safari. Island Safari is similar to Singapore Zoo, there were performances by Monkeys and Elephant. We even had a chance to ride on elephant, it was an enjoyable moment riding the elephant with my Dad. We also went to the famous temple in Phuket, Wat Chalong. Afterwards, we visited the first cashew nut factory in Phuket. We bought many dried fruits/nuts there and we went back to the ship. Our tour guide, Pao, he's an awesome person, he took care of my grandparents throughout the journey, sharing his life experience on the bus, chatting with us went we were bored. *Note: There are more choice of excursions* Embarkation: Penang After leaving Phuket, we headed for Penang. This time, my Dad did not book any shore excursion because my grandparents were not feeling well. So it was a Sunday, my family was walking along the streets, and happened to see many people at the street market nearby the port. It is on every sunday and the shop owners offer a reasonable price for their merchandise. It was quite troublesome before we had to walk one big round around the port to get out of the port. I suggest everyone to download the offline map of Penang in Google Maps. *Note: There are shore excursion available too* Tip 1: There will be taxi drivers outside the port waiting for you. Embarkation: Singapore (End) The had to wait till 3pm to disembark the ship although the ship reached Singapore at 2pm. There will be a colour tag for you to tag on your luggage and the colour will decide the time of disembarking. At 10am, we were requested to leave our room already. This is something I don't really like, there's still 4 hours to reach Singapore, and yet we have to leave our room so early. I had nowhere to rest but under the hot sun at deck 11, beside the pool. Entertainment: There are lots of entertainment on the ship, like Casino, Mini Arcade, Festival theatre for performances, the main hall of the ship for party and Deck 11, Pools. The Casino is only available for certain ages however the arcade is for all. Performances were held in the Festival Theatre such as "Angiolino&Janette La Fracci in Surreal Circus Comedy" and "Michael Jackson Tribute Show". The parties like "The Carnival of Venice Party" and many more are held at Deck 5. There are 4 pools of jacuzzi and 2 rather deep swimming pools. **Note: THE WATER OF THE SWIMMING POOLS IS SALTY** In a nut shell, I feel that Costa Victoria is worth the money and very suitable for family. There will be many activities for you to participate on board and board games/ balls (e.g. Basketball)/rackets (Table Tennis) can be rented by deposit. ***PLEASE DO NOTE THAT ALL MONEY SHOULD BE PAID IN US CURRENCY*** Tip: Register your credit card upon boarding the ship because at the end if the journey, you will be paying a service charge of US$48, because if you don't register your credit card, on the last day, you will have to pay US$48 and requested to queue up. I hope you like my review of Costa Victoria. Do ask me anything regarding the ship and I will try to answer it. Do share your experience with me! Read Less
Sail Date December 2015
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have ... Read More
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have not much appreciated this ship lately (to put it mildly). My companion and I had a rather different experience. We boarded the ship in St. Petersburg which turned out to be a smart move as very few people have done so that day (most passengers boarded in Stockholm). To be more precise, when we came we were the only ones checking-in and the whole process, which included a passport control, took less than five minutes. We were warmly received by several crew members, and in no time found our premium balcony cabin. It was spotless-clean, and very well maintained, its equipment working perfectly. All and all, a very typical cabin for the category, no different from the various balcony cabins we've booked on all our previous cruises, taken with Celebrity, RCI and (once) with MSC. The only difference was that its balcony seemed to be a bit bigger than usual. The room's attendant was quick to service us when we needed something (which only happened twice). He kept the cabin clean and tidy throughout the cruise. Generally speaking, the service on the ship was very good without being pushy. Waiters and bartenders alike worked quickly and efficiently. Breakfast (continental being the only room service option) was delivered on time to our cabin every morning. The wines we ordered were always available (not always the case) and were delivered ahead of the food as they should be (again, not always the case). Every crew member we've talked with spoke English fluently. The ship was kept clean and orderly, and featured very nicely designed public rooms, that didn't feel crowded at any time. Finding your way was easy. Getting off the ship in ports and on board again was also quick. So was disembarking (we walked out with our luggage). I cannot rate the enrichment activities, entertainment, and fitness facilities since we didn't partake in, or have used, these. I did want to have a massage but gave it up after I had a look at the Samsara Spa price list... The ship's weak link was the dining room's and casual diner's food, which left a lot to be desired. It was not bad, but definitely mediocre. However we did enjoy very much our meal in the specialty Club restaurant. Its service was excellent as well and overall, for 28 EUR per person, it presented good value for quality. As far as our experience went, the same could be said about the ship in general, as the cruise's rate was very reasonable. The other cruisers seemed very content as well. Our fellow cruisers, mostly Italians, Spaniards and Russians, smiled, laughed, relaxed and had a good time – not signs of a bad, malfunctioning, ship. Read Less
Sail Date August 2015
Cruise from Santos (Brazil) to Venice (Italy) in 23 days (including flights from Europe) on board the COSTA FORTUNA, a large ship of 102,000 tons with a capacity of 3,200 passengers launched in 2003. On this trip, we were about 2,300 ... Read More
Cruise from Santos (Brazil) to Venice (Italy) in 23 days (including flights from Europe) on board the COSTA FORTUNA, a large ship of 102,000 tons with a capacity of 3,200 passengers launched in 2003. On this trip, we were about 2,300 passengers on board. We are a French Canadian couple and traveled with our close friends, a couple living in Paris. Because of the world media attention regarding the circumstances of the tragic wreck that befell the COSTA CONCORDIA and then of another COSTA liner in the Indian Ocean that ended up being towed to the Seychelles Islands, some friends were actually concerned that the writer and his spouse were going to spend over three weeks on board the COSTA FORTUNA. There were many e-mails with humorous advise, the most common being to follow the captain as he was sure to get out of the ship safely...! This was no joke for some people; on the first day at the lifeboat drill while talking to another passenger, this reviewer was told that a couple of his friends had cancelled their cruise and were quite willing to loose half of its cost. There were no such fears on our part. Before leaving however, our friends teased us with a great deal of joking about: 1) navigating near the coast, 2) if our captain was a happy-go-lucky playboy like his (former) colleague, 3) to be sure to follow the captain in an emergency as he would be safe, and so on. One thing for sure, the regrettable incidents noted above were (and remained) on people's minds. COSTA thus has an enormous challenge to restore its image as a credible cruise company. Negative points: Internet access is an outright "King's Ransom" by these later day web buccaneers of the High Seas. For the princely sums of $10 for one (1) hour or $24 for three (3) hours, you can check your e-mails, etc. The only respite is logging in just to take your messages and log out. But even then, they have it figured out; this is not High Speed broadband but some "dialup" that seems to date from the days of Alexander Graham Bell. One night, out at sea between the Cape Verde and the Canary Islands, 16 messages took over 20 minutes to come in...! This is a 21st century version of extracting booty from unwilling and helpless hostages, when one thinks that, in my country, a month's broadband service is cheaper than six hours on board the appropriately named COSTA FORTUNA. Fortuna indeed! While the COSTA FORTUNA is very nicely appointed, one wonders about the management of some of the furniture upon which the passengers sit. 1) The bench-like arrangement in the dining areas, at least those sat upon, were invariably sinking one's bottom alarmingly low; this can be a real and painful experience for the more elderly who have backbone, sciatic nerves and kneecap pains. 2) Two chair's whose wooden armrests were broken and detached themselves were noted on deck 3, Buenos Aires hall. It is surprising that these "health and safety" issues are not attended to. Having a suitable dining table can be an experience... In our case, our two couples had: 1) a table at the other end of the ship at the late second service whereas a table at the restaurant almost next to our rooms and at an earlier service was, for various mobility and medical reasons, preferable. 2) Having obtained table 22 at the Michelangelo Restaurant nearby soon proved to be the coldest frigid air spot on the ship as well a being rather minuscule. Staff told the writer that no one wanted to sit there and directed us to the Maitre D who was under assault by a horde of dissatisfied clients. 3) At length, another table was assigned, consisting of benches under a stairway, which now proved unsuitable when one of us, who has serious back problems and mobility issues, could only rise with great effort and much pain from this unholy bench of penance. Even the staff, kind as always, was alarmed at seeing him gasp in agony as he grasped the wall panels and the Maitre D quickly assigned another table for the next night's diner. On the 4th try, this simple but welcomed round table with chairs proved to be relatively suitable, but it was noisy around and conversation difficult. Our kindly waiter eventually solved the difficulty by putting us at another free nearby table, the 5th and last after a week and a half of diligent efforts. The daily "Today" newsletter that listed the next day's activities was always delivered rather late on the COSTA CONCORDIA, usually at about 10 pm or so. This was annoying because it either prevented us to plan activities with our traveling companions for the next day, or else made it a late night affair. It would be very helpful if it could show up earlier, as has been our experience on past cruises. On Thursday March 29, the daily "Today" day's program announced that N. Carta Llenas, international singer, would be giving a representation at the "Rex Theatre", but when we got there, we were turned back, rather rudely I would say, by what seemed to be an enormous "bouncer" telling us that there was a cocktail for the German passengers instead. Why was this not announced in the "Today" for the information of passengers? The COSTA Tours were, well, an expensive mixed bag. The buses were comfortable and the guides adequate. However, nearly every tour in Brazil took us to the "world's most beautiful beach" and to a handicraft market whose offerings seemed usually similar at every stop. (Hence this reviewer's theory that there exists somewhere a huge factory for these items...). It was frustrating to be whisked rather quickly through the lovely historic quarters of Salvador de Bahia and Olinda (both UNESCO World Heritage Sites) only to be deposited two (frustrating) hours in a beach restaurant at Salvador's outskirts and to a prison turned into craft market at Recife, thus missing the intensely unusual and interesting 17th century Dutch forts in that city. Beaches and handicraft markets don't have entry fees so that COSTA Tours' greed was proven considering a museum entry rarely exceeded $5. In fairness, it must be said that the tour of Salvador seemed somewhat better. The tours averaged $200 to $300 for four people, which was ridiculously expensive for hours at beaches and old prisons turned into doubtful crafts markets. We had regrettably reserved COSTA Tours in advance for stops in Brazil, but gave up on the COSTA Tours as not offering value for the money paid and took taxis at European ports, which proved to be much cheaper and far more enjoyable. Indeed, there seemed to have been a "passenger revolt" of sorts once we reached Europe. A tour of Malaga was suddenly offered at $39, which was still a waste since one could walk there in 15 minutes. Few must have "bitten" because tour buses at the ship were few. On the other hand, Costa now charged $7 for shuttle buses that were previously free... Always expect a new twist with those tour buccaneers! To top it off, stops in Malta and Corfu were only a few hours and, in Dubrovnik, passengers were landed at about 10 am, which left roughly two hours in that lovely place before heading back to the ship. It proved to be impossible to find shaving cream, shoelaces or a cord for securing one's eyeglasses in this 102,000 tons ship. This in spite many shops within selling eyeglasses, perfumes, purses and every imaginable souvenir trinket and jewellery. The ship's minuscule "library" is woefully short of books. There were hundreds of passengers from France as well some from Quebec to share about 30 or so books their native language! The situation did not seem very hopeful for other languages, not even English. There were some nice hardcover books, most about COSTAs glory days, but these could not be loaned and read in one's cabin. So...bring your own books or iPad with previously downloaded books, etc. Being "nickeled and dimed" to death is a disagreeable, but seemingly inescapable feature of life on a cruise ship. However, thanks to these later-day buccaneers, a peak of sorts was reached by the offer to visit the ship's machinery, command deck, kitchens, etc. for a mere $69 per person (or $138 per couple)! Certainly something that should be offered for free to passengers who, after all, paid several thousand dollars each to be on board. A kitchen tour was later offered free, but for a "limited number" of passengers... The food was generally all right, but cannot be rated as outstanding for cruise ships. Some Canadian and British passengers told this writer they ate better on CARNIVAL cruises in the West Indies where such things as good smoked salmon and shrimps were always offered at buffets. A German passenger confided much the same from his recent cruise experience in other lines. Recollections of our own previous three-week cruise to the Tierra del Fuego on the COSTA ROMANTICA bears this out. It does not seem the chefs and their staff are unable to present a good fare; the root of the faults was that some of the "upper notch" ingredients were not as readily available, presumably because of budget restrictions. Thus the old adage that one eats better on a COSTA ship because of its Italian origin seems, sadly, no longer true. The ventures into French cuisine were disappointing. One night the menu proclaimed "confit de canard" which turned out to be a dentures-defying affair that also should have been served sliced; the "crepes Suzette" were, at our table, as good as thin cardboard; a cup of orange sorbet was strangely reminiscent of the "Tang" American powdered drink and the "Poire Helène" while made with decent ice cream, did not seem to have much in common with Chef Auguste Escoffier's inventive recipe. The writer did mention duck "confit" to the Matre D when asked how the food was. On the whole, the Italian dishes usually were the better ones on the COSTA FORTUNA, at least the for pasta dishes and the pizza was also always a good simple fare. The evening meals of the last three or four days were noticeably better... The wine list was not outstanding, but decent with, as expected, a varied offering of Italian wines. Regrettably, they were overpriced and certainly not in line with the recent price tumbles of many European wines due to market conditions and of the Euro's devaluation versus the dollar (US and Canadian). While the writer and his spouse were once active in wine societies, they are not addicted to overpriced wines and were quite happy to drink water instead, especially as the food did not usually create an overwhelming desire to order wine. Had the wine been more reasonably priced and the quality of the dishes proposed more predictable, we would have been pleased to spend our money. The COSTA training schools might devote more time to basic proper service of wine. One night, our most kindly, but obviously insufficiently trained waiters, brought half of a remaining bottle of white wine warm and, rather than put it in a bucket with ice, served it warm and left the bottle on the table. Needless to add that, after this, we did not order any more white wine. Another odd instance of insufficient instructions was that, at the beginning of the cruise, the writer (who does not mind paying for good coffee) was told that such thinks as espresso, cafe latte and cappuccino were not served at breakfast in the dining room...until the last day when it turned out that it was. Personally, this mishap was lamented as a great pity. There was a "Club Costa" supposedly superior restaurant on the COSTA FORTUNA. However, a hefty $33 charge per person was also levied. That, for four, comes to $132 (or about €100), which, from the wine and food performance experienced elsewhere on board, seemed like an overoptimistic bet. The writer went to see the premises, which apart from being on an upper deck and smaller, did not seem all that extraordinary; there was further doubts about the place having its own real "Cordon bleu" chef of repute, which seemed unlikely having tasted the general downgrading in the ship's kitchens. So we decided to invest the money in a good restaurant we know in Venice instead. A rather odd event was an unabashed "pitch" given at the final meeting. A good part of it concerned the COSTA comments form we were asked to fill out. This writer (who has attended French, American and British learning institutions and published widely in both languages) was interested to learn that there were great differences between the French and American meaning of the word "excellent". Francophones should know that the Americans bandied about "excellent" all the time, that the form was provided by COSTAs American owners so that the answer "excellent" was really what was meant by "very good". So Francophones should mark "excellent." Mmmmhhh... Further reasons given were that, after all, it was a wonderful cruise, the crew tried its hardest, the American owners were watching (but it was not mentioned that the Costa family had sold the line to the American Carnaval cruises and a British booking firm since the mid-1990s) and everyone loved us. For our part, the four of us were not especially well disposed after this unabashed pressuring. Neither great or bad: Entertainment was, in general correct, the best show being that put on by crew members. An odd and annoying practice was that performers (of "international" fame, naturally) were announced in the "Today" program, but what they would play or sing was almost never announced. One night, there was the exception of the "Trio Tango" who would play "Classics" so we expected classical music, but what they played instead were musical themes of various cinema classics such as "Love Story", "Casablanca", etc. It can be added that a lot of the entertainment was of rather loud "rock" music with "go-go" dancers and so on that was certainly "out of sinc" with the age of most passengers, the great majority seemingly in their 60s and 70s. This betrays a lack of considerate effort on the part of they who plan the entertainment, especially as the COSTA line has the age group data weeks if not months in advance through the bookings. One wonders why there was no cinema offered (as the writer recalls on an earlier three-week COSTA cruise). Indeed, it might have been much better and less expensive for the shipping company than some of the entertainment on this Atlantic crossing. One night, the four of us evoked just for fun the "classic" films that could have been presented and came up with about a dozen European and American films. The elevators are fast and efficient for the number of passengers therein. Well, most times except diner time. Positive points: First and foremost: the staff of the ship. They were seemingly mostly from the Philippines with a large contingent of Brazilians led by Italian managers. Ever smiling and cheerful, ever polite and trying to do what they could to ease the problems that faced many passengers on the COSTA FORTUNA. They were remarkably versed in languages generally being able to have a basic understanding of English, French, Italian and Portuguese. They obviously had undergone a rigorous training and generally applied it well, although diner service tended to be long and there was an instance when lunch took some 45 minutes to arrive in spite of having signaled that we had an early tour to catch -- we made it just in time, but it was a disagreeable experience. The staff's efforts and good cheer can only go so far by what are, by our observations, faults in various levels of management control and resolution processes. One must also praise remarkably patient staff putting up with some truly horrid passengers who seemed to think they were the world's navel. This reviewer recalls a disgraceful "dressing down" by a lean and bearded young man in a rage at an Italian staff member because the stern of deck 9 only had plastic cups and that he never drank out of those (a wise COSTA regulation to prevent broken glass on a deck with many barefooted bathers). Or the irate mature lady proclaiming that she was a "hostage" who was imposed a table, a menu, a dining hour, etc., and that she would therefore only be served in her room, which of course was declined in spite of great exclamations of dubious anger. Then there were the bullies who charged in elevators, stairways and doorways, practically knocking ladies down on their hurried ways; whoever they were, they were not gentlemen (or ladies in some cases). The COSTA line has something of a long-standing reputation for having consistently hired some of the best designers for the interior decoration of its ships. The COSTA FORTUNA is indeed a very tastefully appointed ship, the decorative themes being about early explorers and cruise ship travel from the 1930s. The buffet restaurant featured reproductions of a fine collection of early maps on wall panels and table tops, which are a delight and intriguing to examine. There are several fine models of some of COSTAs past ships such as the "Michelangelo" that used to do the Italy to New York run in the 1950s and 1960s. It was a joy just to walk about the ship. The COSTA FORTUNAs cabins are also quite nicely appointed; the decoration is very relaxed and yet quite thoughtfully set up. We had a balcony and certainly recommend it. The rooms seem practically sound proof from other cabins. The air-conditioning was not at all aggressive and "out of control" as on older COSTA and MSC ships, which was a great bonus. All in all, a very comfortable ship. Barmen were cheerful, knew their business and swiftly prepared good drinks. Naturally, there was a good offering of Italian wines (and the white ones were served chilled). Curiously, ten year or older Tawny Port was not on board (I would not recommend old vintage Port on a moving ship). Pity. Staff was invariably very helpful to solve minor problems. Our cabin's door sometimes jarred so that, at times, we wondered if we might not have to phone for help to get out. Our Stewart was advised and he quickly had it fixed. In conclusion One can't be too sure about what COSTAs policies are just now, but, from what was observed, a comprehensive management review of this firm by its owners would seem a good idea. At this point, the Italy-based management appears to be waging a desperate struggle to retain its independence from its owners. To show profits, it appears to cringe on some passenger benefits and also influence those same passengers to say everything is excellent. Which is, in this writer's view, rather dubious. Otherwise, apart from some most frustrating tours and rather odd food at times, it was a nice crossing. Read Less
Sail Date March 2012
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped ... Read More
We choose this cruise for its itinerary and a very competiive price. We have 21 cruises behind us and this was our third with Costa so we knew what could be expected and not. Embarkation in Dubai after 6 pm was very swift, no doubt helped by the fact that many passengers had already boarded the day before in Abu Dhabi. The ship may be a bit old but is kept tidy and is in a good condition. Our cabin ,a Balcony Premium, on the fith deck was perhaps a bit on the small side but quite okay and always kept tidy by our Philippino steward. .Announcements onboard are made in several languages and english is always one of them. In addition hostesses for english speaking passengers as well as german, french and spanish passengers were availble daily for those who needed assistance. We dined in the main restaurant on the upper deck, very noisy indeed. Slow service the first couple of nights but the service improved a bit during the cruise. Since our last Cruise with Costa in 2016 it they appear to have made cuts and waiter and assistant waiter are no more instead a single "food and beverage server". In our case he had three tables with18 guests. That our fellow passengers prefered 5 course dinners made the dinners rather lenghty. We had breakfast and lunch in the main restaurant most days and were fairly satisfied with both food and service. We tried the buffet restaurant at times it was less crowded. Food acceptable but nothing more. Entertainment in the main theater at best average, For those who like dancing a Costa cruise must be the right place with a lot of dancing opportunities in different lounges and on deck ,often at the same time Through Costa we took part in shore exursions in Muscat a sightseeing, in Salalah a visit to a beach resort, In Aqaba a visit to Petra, in Eilat a visit to a beach resort and finally in Katakolon a visit to Olympia. Pleased with all excursions and by and large pleased with our cruise although many things could for sure have been better.. Disembarkment in Savona was fast and we were off the ship in no time at all. A buss transfer purchased onboard took us to Nice for a couple off nights before returning back home. . . Read Less
Sail Date March 2019
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day ... Read More
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day trip. Our carry on was to meet very small criteria and was not allowed to have wheels. The reason was that there would not be room on the land tour buses. There was plenty of room on the buses. The written material explained that we would be charged a daily per person amount for gratuity that would be divided among certain staff. We learned this was not accurate and that this money would go to Costa to help defer salaries. We were asked on regular basis to tip all who served. The amount charged for “gratuity” was about $600 per couple and was in addition to regular tips. We learned that this could be removed but we were not informed of this by staff or YMT. Tours provided by the ship were more expensive than private tours. There were many, many complaints about the food. Many items free on other cruises were purchase items on this cruise. You purchase water for your room, soft drinks, ice cream and various other items. You were provided one bar of soap and no wash cloths. You could ask for extra soap. Wash cloths were harder to obtain. TV was limited. You could usually get BBC. WiFi was a charge item. Entertainment was very average and often put on by the Costa staff. We saw some really interesting places but I would not take this tour again. Many people on the ship got a upper respiratory illness near the conclusion of tour and of course you can get no help without paying to see a doctor. Read Less
Sail Date March 2018
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub ... Read More
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub standard services on this cruise were inevitable The company is cutting costs to maintain profitability. The embarkation in Venice was the usual Costa shambles that took forever - this time worse than usual, as it rained in Venice so no.one visited the port and everyone wanted to board at once. You would think it was the first time Costa was loading passengers Once on board we had lunch in the Buffet The ship looked fine and the cabin was ready early with the luggage inside. The only issue was a badly stained toilet seat and cabin steward Carlos sorted out a replacement immediately. He always went the extra mile and is a star Most nights the dining room was never open on time and the service was always hectic The dining room is short staffed due to cutbacks and upsets the ambience. Yes Carnival you are saving on costs, irritating your client base, image and damaging the business - an area of gross mismanagement No esteemed Italian themed line would charge for Pizzas or Ice Cream and never serve Ice Cream as a Desert on a 26 day cruise. These cuts you will ultimately cost the line market share The food quality in the Buffet and Main Dining Room was in keeping with the expectations of a middle class ship The standard of entertainment was high and there was always something on the go . The theatre shows were sometimes a bit repetitive ,but it was a relocation cruise. Max the Cruise/Entertainment Director really had the ship buzzing fantasti job and did a Table clearing in the Buffet and on the outside decks was very slack management The selection of ports and the variety of port excursions were more than adequate although some excursions, perhaps, were a little pricey We noticed that the few young children on the ship seemed to have lots of fun We chose to do the Port visits alone as most of the times were fairly short Disembarkation in Miami unfortunately also had some hiccups We requested and had an early departure agreed, then we were given 2 different sets of labels for times much later and needed to go to reception to fix the error, to be told our name should be on the early list, when the list was checked our name was there, not good.- some passengers missed their transport as they did not change their labels and left the ship late We probably would cruise with Costa again but with all the Nickel and Diming one needs to be sure of what to expect.Beware the cruiseline varies the facilities included in the price, from cruise to cruise A guy I met in the sauna summed it up, a Volkswagen will not give you the trimmings that a Mercedes will! Read Less
Sail Date November 2017
We chose this cruise based on the ports of call and the price. We paid £1300 pp for a premium inside cabin and for a 19 night cruise this was amazing so you need to decide if you think that my negatives outweigh the positives (overall ... Read More
We chose this cruise based on the ports of call and the price. We paid £1300 pp for a premium inside cabin and for a 19 night cruise this was amazing so you need to decide if you think that my negatives outweigh the positives (overall probably not but they may put us off Costa in the future). Included in the price: we flew to Lisbon, stayed 1 night B&B in an OK hotel and then had a full day in Lisbon; we then flew overnight to Sao Paulo and stayed B&B in the Marriott Hotel which was excellent. The following day we transferred to the ship in Santos. The cruise was 19 days taking in 5 stops in Brazil and then across the Atlantic to Teneriffe, Casablanca, Allicante and then to Genoa where we disembarked and were transferred to Milan where we had a further night B&B at the Hilton in Malpensa. Value for money was amazing overall but there were a number of issues; the entertainment in the main theatre was very poor, we have cruised with many cruise lines (including Costa before) and this was by far the poorest we have experienced and with a 5 day at sea crossing the Atlantic it was very disappointing. As dancers we enjoy the opportunity to dance on the ships and whilst we appreciate that on the Italian lines we get mainly Latin American dancing there were a number of Ballroom sessions which barely included any ballroom. The food was OK although my wife has Coeliac Disease which entails a wheat/barley free diet and whilst on previous cruises this has been very well catered for on this occasion the menu was very limited with many repeats. The overall service was good and our cabin attendant possibly the most pleasant that we have known, well done Soni... The other issue relates to the compulsory $12.5 gratuity which over a 19 night cruise proved to be very expensive. Overall some very good bits and some fairly poor. Read Less
Sail Date March 2017
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they ... Read More
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they called to start boarding at 1 p.m. utter chaos started, because the majority of the passengers were Italiens with at least 4 children each. We finally made it on board. The ship is "Costa" but not as overdecorated as the other ships. Cabin 7821 was a standard cabin with a shower, with a larger balcony than usual. First seating for dinner was at 6:45 p.m. a bit late for some. The restaurant was nicely decorated, but the waiters have to many tables compared to other cruise lines, so they are constantly running, still the service takes very long. The food was Italian, and we found it to be quite good. On the 5th day we stopped the maitre D when he passed by and told him our complaints. He had not been to our table before, after that he made it an issue to pour the water into our glasses. Since there were more than 1200 children on board, which could do whatever they wanted, the rules and regulations were not observed at all. e.g. 12 year olds were playing the machines in the casino, 4 year old naked girls were in the mens sauna, the whirlpool reserved for adults was constantly full of children, and all the people in charge or the officers looked the other way. When we finally approached them, because the no smoking signs were not observed at all, and people smoked heavily everywhere, he said: so far nobody has complaint. I said "am I a nobody", he shrugged and left me standing there. The shows varied in quality, some were so bad that we left, some were ok. BUT it seems to be an Italian custom to come 15 min. late into the show. So everybody has to get up and there was fighting over the vacant seats. The on board activities catered exclusively to the Italians, English was spoken by 20 % of the crew, the rest of them did not understand a word. Tips are automatically added to your bill, drinks are relatively expensive, but still international standard. We stopped in Cork, nice to visit Cough after you have done the Blarney stone. Vigo is a wonderful port, lots to do, Lisbon is always one of our favorite stops. Cadiz was very nice and unfortunately we arrived in Barcelona at 8;30 and left at 1 p.m. already. Disembarcation in Savona was as it is with other cruise lines, BUT the minute you step out of the terminal, chaos starts, no order at all, and we took the Costa Bus to Milan, which was a good deal, since it took the bus 2:30 h to get there, but 1 hour to get out of the parking lot. We had too many passengers on the bus, so they had to off load 4 people. As a resume we strongly suggest to avoid Costa during Italian vacation time. Children travel for free and some parents in an inside cabin bring their five children. Read Less
Sail Date August 2012
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. ... Read More
We chose this cruise because of the itinerary and the chaos of embarkation should of forewarned us of what was to come. We pre booked an all inclusive drinks package and this was printed on our cabin card which was already in our cabin. Unfortunately every time we ordered a drink the package did not work so after 2 days and several trips to guest services the card was replaced. I was told "you will have to pay for your drinks tonight but the card will work tomorrow" We were told that it was because we booked it before we went onboard. Although it was printed on the card I had to provide an email which proved I had bought and paid for it. It was also suppose to cover the mini bar in our cabin except there wasn't one. Not even a fridge. Our balcony cabin was standard and disappointing for a brand new ship. As it was built for the chinese market there was only 1 european plug socket in the cabin however there were plenty of usb sockets. The cabin steward was excellent and kept the cabin spotless. We were very disappointed with the standard of food. It was served cold and mostly tasteless. Our waiters were very helpful but they did tell us that there were lots of complaints about the food being cold. The buffet restaurant was best avoided. Watching people carrying off huge trays of fresh fruit to wherever. I think certain passengers must have kept it in their cabin. The queues were huge especially at sea days when they provided an outdoor buffet with a theme. The swimming pools were very small and not adequate for the amount of people onboard. We took 2 trips, both of them in Vietnam. The organisation for getting people off the ship was non existent with queues blocking stairs and exits. On both trips we stopped at places to buy local handcrafts and this wasn't on the itinerary and caused us to be rushed at places that were. We went to the theatre for 1 show and decided not to bother as it was not brilliant and most shows were then shown on the large screen on the lido deck afterwards. The television channels were limited and the only English speaking one was a Chinese news channel although we didnt go on holiday to watch TV. The day in Hong Kong was cut short as we stayed longer in China. Unfortunately it was decided to add an extra couple of hours to our visit but quite a few people had already left the ship when this was announced so they rushed back to find they could have stayed longer. Not good organisation. I questioned both Iglu Cruises and Costa about the need for a Chinese Visa. I was informed that I had to have one to board the ship in Singapore. I then found out that there was a waiver form we could have signed and stayed on the ship. All in all most of the crew were polite, there was a language barrier with the newly recruited Chinese. As the ship is now based in China and wont enter the European market again I dont think Costa are particularly bothered by the poor reviews left by Europeans but I certainly wont use Costa again. I have cruised with Carnival previously, their parent Company and had no complaints. Read Less
Sail Date April 2019
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of ... Read More
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of luggage of my, my cpac machine so the 10 day cruse went without much sleep for me and my husband. They front desk couldn't care less, I was bothering them every time I made a inquirer. Second the rooms are old , we had a mini suit and it had seen better days, worn fabric on rugs and chairs , chipped and discolored counters and surfaces. Door would not lock and you needed a hammer to open it. They came twice to fix it and still I had to kick it to o pen it. The toilet backed up 3 times, I got to know the plumber by his first name. The electric went off several times and so on.... The food is fair at best, your lucky if you get a hot meal as they serve them all at once in the dining room. The troth as we call it ( the buffet) is even more of a disappointment , mostly casseroles and pasta, stews and no carving stations. The charge extra for a hamburger and pizza. You only get water to drink EVERYTHING else is extra , even ice tea. They nickel and dine you right from the start. The entertainment was fair at best we walked out on several shows as other did just because it just was not entertaining. All in all this was the worst of our 26 cruises and we have been on some stinkers. This was the worst.. Read Less
Sail Date February 2018
We took our first Costa cruise on March 2, 2016 on the Pacifica - we chose it partly because of the itinerary as it was repositioning from Brazil to Italy, and also because the price was very reasonable. Pros - ship is lovely with ... Read More
We took our first Costa cruise on March 2, 2016 on the Pacifica - we chose it partly because of the itinerary as it was repositioning from Brazil to Italy, and also because the price was very reasonable. Pros - ship is lovely with beautiful decor, large wide hallways and elevator banks. We had an ocean view and an inside room which were both quite spacious. Because of the language barrier on this ship (probably 6-7) different nationalities, shows are a challenge to appeal to everyone. There were of course the ship dance and singing group which were good, very fast paced with lots of costume changes. Most other shows were acts that didn't require a lot of talking, quite a few small dance groups which after the first 5 minutes seems to be all the same and realize they were good at the chosen dance but maybe not adequate for an hour show. Lots of acrobatic acts which were all good but after 3 or 4 of them there's only so much they can do different. All in all we thought they were quite good. A few "magic" or illusionist acts which were disappointing as they were so far back on the stage and in the dark you could barely see - if they were as good as they proclaimed moved to the front of the stage. Really liked the Mime. However, we found there was nothing to do after the show of interest to us and could definitely have better entertainment in piano bars or other areas. - excursions - although we rarely take an excursion, we enjoyed a couple and found they are really well organized and you can book any of them right up to the time they are leaving. They just keep getting more buses to accommodate the people wanting to go - this is a great idea and certainly go the extra mile there. - ship was very timely. Cons Incredibly poor customer service - with the exception of our dining room waiter, Rex, we found on average there is immense improvement needed in this area. We realize this is a problem which needs to come from the top and don't wholly blame the employees, however, some tasks should be a given when it comes to dealing with paying customers. - buffets for lunch and breakfast were set up poorly - a separate salad bar needs to be set up away from hot meal items. Experienced long very slow lines with huge gaps after the salad options which resulted in people skipping ahead which is understandable - we boarded in Santos, Brazil. Brazil is a country blessed with beautiful fruit grown locally and you would think the ship would have stocked up with some tasty varieties of fruit but not the case. Fruit was sparse and selection was poor consisting mainly of pineapple, kiwi, honeydew, watermelon and cantaloupe and only got for breakfast. Where is the passion fruit, papaya, mangos to only name a few that we sampled at a local food market? What was there was devoured by those of us not interested in the huge variety of cakes, breads and pastries for breakfast. - in the lunch buffets especially, tables are piling up with dirty dishes with staff standing around, hence customers need to clear tables themselves. - we wonder if staff are happy in their jobs because it just seemed like they all went through the motions - even the bosses in the buffets were unfriendly and believe we were greeted one time in 20 days by a supervisor so it seems staff under them aren't taught those skills. - shower wasn't draining, reported it to the steward who in turn told her she had to go down to the main desk and deal with it herself - really!? - wasn't feeling well one night so ordered a juice at one of the main bars and was basically told I would have to go to one of the other bars for that. - first night on the ship after a long day touring without lunch, decided to go to the dinner buffet instead of getting dressed up for dining room, the only thing we found there was a couple pieces of dried out pizza - to our surprise there is was no large dinner buffet and to our knowledge there never was. - so, in the dining room we ordered a wine, first they opened the wrong wine and then we found out they did not have the one we ordered - the first night? - Our poor waiter, Rex, had a helper that obviously had "0" training in the dining room. From what we saw he was more of a hinderance than a help - Rex had to tell him what to do and when to do it, he had no self-starter skills and Rex was doing 90% of the work looking after all his tables - again, at least some training should be done before he serves in the dining room and again needs to come from above. Because of this, we were almost always still eating our desert when they were trying to get us out for the 2nd seating, service was incredibly slow because Rex had no help. - Costa for some reason uses all bottled water in the dining rooms. Unless your package included water, you had to pay for your water with dinner which we couldn't believe. Not to mention the impact all those bottles have on the environment, are they recycling? Because of this people were refilling water bottles at the water machines around the ship - understandable, then signs appeared on machines to not do this which of course people ignored. - had coffee, tea, terrible watered down juices and milk available for free at breakfast buffet but were not available at lunch - language barrier comes into play for English speaking clients, although they try the English announcements are still with an undesirable accent in most cases and hard to understand, if translation is done at all. No lectures on any of the ports telling you about the history on things you might see on excursions or giving you information on what there is to do if you don't want to pay for an excursion. We went to what we thought was going to be an information session on the ports but all it entailed was a gal selling just the excursions and absolutely no other information. Costa is also very happy to sell transports into the different towns at a much higher cost when there is usually free transport with a small walk from the ship (they don't tell you about that option) I have to mention the total zoo that is the disembarkation. We disembarked at Savona, Italy. Our time was supposed to be 9:45 and our color was orange, but after more than two hours later we finally decided we were getting off as we wanted to get on with our day - we'd go grab our luggage and catch a cab to our hotel in Genoa. Well, wow! We soon found they only set out the luggage for the colours having already been called. People were all getting very upset as they were missing flights and other timelines so were a lot of people like us who had gotten off so they could get on with it only to find the bags were only being brought in as the colours really called. We ended up standing around at least another hour waiting for the "workers" who are obviously Union to bring the bags in most taking one at a time. Very frustrating to watch the work ethic there. Our pain did not stop there. There were no taxis waiting for the hoards of people needing one and no attendant keeping the peace or ordering them which was badly needed as at this time people were getting majorly pissed and trying to jump the que as were missing flights and trains. The other problem was there was another Costa ship that disembarked before us so got all the taxis. This terminal is owned by Costa so they should be prepared for the influx of people needing taxis - just another example of the poor and almost non-existent customer service on Costa. Cleaning - where do I start! - walked into stateroom, on the main counter there were smudges of mascara leftover from who knows when. I left it there on purpose to see if our steward "Renata" would clean it - never did in 20 days and I bet they are still there today. The finger prints and smudges on the inside of our stateroom door were unbelievable - no cleaner had been used there for many cruises - ewwww! - my sister was sitting in the buffet dining area in between meals as was quiet for reading and was able to see first hand the lack of cleaning. Tables were not cleaned with any cleaner but crumbs were just swept off with a dry cloth. On other ships we've been on there is constant cleaning being done along with maintenance, not so much with Costa and that is why the whole ship was sick after about a week. Hand sanitizers were at the doorways, but I never saw anyone use them as no one was standing there making sure they were used - this should be a must especially when the silverware is not wrapped separately in napkins but is being touched by many dirty fingers in public bins. Sun decks would go days without being cleaned as spills were still evident from days before. Never smelled a cleaner and hardly saw anyone cleaning so.... Food Was absolutely terrible. First of all most everything is frozen and then cooked, nothing is prepared fresh and it tasted like it. Food is very bland and hard to find anything with spice of any kind. If you like a lot of breads, pastries, cakes, etc. You will be in heaven on this line. The menu in the dining rooms includes items as normal and then they have meals that would be offered by any other line for free, are charged for. For example, on formal nights you could get lobster that is a norm on other cruise lines for free, but here you had to pay for it - could not believe it. Had a gentleman we ate dinner with that had a restaurant meal for $35 US included in his package - he said to save your money as is no better than the dining room. Ports On the whole we enjoyed the ports as there is so much history in those parts of the world - always something to see and learn about. In our opinion there were too many ports in Brazil - Rio, Ilheus and Salvador were nice stops but Maceio and Recife are a waste of time as not much to see - and Brazil on the whole is not a safe place. As always when travelling, you must always be aware of those around you and who is watching you. My husband was approached in a few ports by people who told him he was being watched as he was carrying a backpack and to be aware - makes you kind of paranoid. But on the other hand we were also helped by locals who knew no English who tried to help us find our way and tried to keep us safe by giving us the best routes to take. Loved Gilbralter and Barcelona and hope someday to go back as more time can definitely be spent especially in Barcelona. We started to think maybe we were just being picky, but after talking with other cruisers, we soon realized it was definitely not just us. The standard we are used to with Princess, Royal Caribbean or even Carnival is just not there and Costa likes to nickel and dime you that is very apparent. I think you get the drift about our opinion of Costa and can make your own decision on whether to vacation with this line. Read Less
Sail Date March 2016
We chose this cruise because we had just spent 8 days cruising the amazon river, we thought this would be an ideal way to return home without the long flight, My husband and I have cruised with a number of cruise companies including Costa ... Read More
We chose this cruise because we had just spent 8 days cruising the amazon river, we thought this would be an ideal way to return home without the long flight, My husband and I have cruised with a number of cruise companies including Costa although this was some years ago and was excellent then( it was the first cruise we had ever done). I have to say the standard now is extremely poor, regretably this is the worst cruise we have ever been on. Even low budget cruise lines offer a better experience than Costa do now. It would appear that the line is so dedicated to saving money that customer satisfaction has been forgotten. If you wish to have tea/coffee with your meals (apart from breakfast) you have to pay for it, no water with evening meal unless you pay for it! Coffee and tea available only between 4.00 and 5.00 pm, unless of course you wanted to pay extra for it. The food in the dining room was very poor, and the self service restaurant rarely available in the evening. The waiter/ under waiter were very good. The food in the self service area was better although not as well organised as it could be. The area was so crowded that after you had secured a table one of your party could get theIr meal first whilst the other reserved the spot (therefore not really eating together). The evening shows were generally poor. The excursions are expensive but I think in line with other cruise companies, The staff were very good although we didn't have contact with many as we are not generally interested in the entertainment. I can see why the tips are compulsory - because a lot of passengers would be reluctant to give what is recommended after such a disappointing holiday, what appeared to be a reasonable priced cruise turned out to be quite expensive and not good value for money. I don't usually do reviews, I think this will give you an idea of how poor this cruise was. VERY VERY DISAPPOINTING, WE WON'T BE TRAVELING WITH COSTA AGAIN. YOUR COST CUTTING WILL COST YOU CUSTOMERS. Read Less
Sail Date March 2016
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. ... Read More
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. Indeed they were the best shows we have seen than on any other cruise line we cruised with including Carnival, Princess and Celebrity. The animation team was very good. Negative comments: We only saw Max, the cruise director, at night for three minutes at the end of the theater show. No morning show on TV to announce the daily activities. In 26 days we met him once and his assistant we never met her personally. We were told that he was very busy in the office managing his duties. I expect that he would have had the same duties of cruise director as on other ships, but we saw all of them. The captain did a very good job in handling the ship in good and foul weather but he never communicated with the passengers. On other cruise ships we always had an announcement at noon by the captain. The persons at the tour desk were not informed and were not interested in finding information when asked for. They did not even know the location of the port on the Maya Coast and when we asked for a map they made no effort of finding the information. No lectures about the coming ports, thus we arrived in port and had no idea of what to expect. We are Canadian residents and we bought the cruise tickets in Italy. The first night at the restaurant they told us that there is no water on the table, only bottled water. Thus, we had to buy a water package since we could not have dinner with no water. When we boarded the ship there was no welcome, we were told to make our way to the stateroom. We had many sea days and no lectures. On other cruise lines such as Princess and Celebrity we consistently had very good speakers that every sea day lectured on topics of general interest, such as astronomy, famous explorers, economy, forensic science, use of radioactivity in science and health, etc. Given the high number of sea days on this crossing we were expecting such lectures but none were offered. The Diario had notices not to hoard the chairs near the swimming pool and on the decks with the warning that the towels would be removed if the chairs were unoccupied. However, with the Costa line policy of cutting positions there were no pool personnel, as there are on other cruise lines, so it was impossible to enforce. The only personnel near the pool were the bar waiters and the animation team. Neither group was interested in enforcing the no hoarding rule. Costa Club should have contacted us as first time users of Costa to a meet and greet and make sure we understood their policy and point system. The manager of the customer desk had no customer manners. As mentioned above we were surprised of the fact that there was no drinking water at the restaurant at dinner and that we had to buy bottled water. When we questioned her on the night of December 2, 2015 she told us, quote: ”Avevte pagato cosi poco per la crociera che vi aspettate anche l'acqua a tavola ?” (translation, you have paid so little for your cruise that you expect water at the dinner table ?”). We paid what we were asked to pay and nobody told us that water was not included. No buffet in first cruise, from December 2 to December 21. That meant no alternative to a seat down meal . When other cruisers boarded in Fort Lauderdale, the hotel director had the buffet opened at night as well. It was our dream to travel with Costa for their excellent cuisine. Very disappointing, sometimes we had a hard time knowing what was on the plate, a lot of sauces covering dishes with no flavor. The vegetarian choices were not much better. Finally quality for money: Costa's strategy seems to be to charge a reasonable daily fee to fill up the ship and then charge for everything possible to increase their profit. This strategy might work out well for Costa but most cruisers from different nationalities were not happy with the outcome. We often heard the comment that people would not come back. If Costa lowers the quality, then people would not come back even at a low price. Read Less
Sail Date December 2015
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