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18 Helpful Votes
Sail Date: March 2016
We took our first Costa cruise on March 2, 2016 on the Pacifica - we chose it partly because of the itinerary as it was repositioning from Brazil to Italy, and also because the price was very reasonable. Pros - ship is lovely with ... Read More
We took our first Costa cruise on March 2, 2016 on the Pacifica - we chose it partly because of the itinerary as it was repositioning from Brazil to Italy, and also because the price was very reasonable. Pros - ship is lovely with beautiful decor, large wide hallways and elevator banks. We had an ocean view and an inside room which were both quite spacious. Because of the language barrier on this ship (probably 6-7) different nationalities, shows are a challenge to appeal to everyone. There were of course the ship dance and singing group which were good, very fast paced with lots of costume changes. Most other shows were acts that didn't require a lot of talking, quite a few small dance groups which after the first 5 minutes seems to be all the same and realize they were good at the chosen dance but maybe not adequate for an hour show. Lots of acrobatic acts which were all good but after 3 or 4 of them there's only so much they can do different. All in all we thought they were quite good. A few "magic" or illusionist acts which were disappointing as they were so far back on the stage and in the dark you could barely see - if they were as good as they proclaimed moved to the front of the stage. Really liked the Mime. However, we found there was nothing to do after the show of interest to us and could definitely have better entertainment in piano bars or other areas. - excursions - although we rarely take an excursion, we enjoyed a couple and found they are really well organized and you can book any of them right up to the time they are leaving. They just keep getting more buses to accommodate the people wanting to go - this is a great idea and certainly go the extra mile there. - ship was very timely. Cons Incredibly poor customer service - with the exception of our dining room waiter, Rex, we found on average there is immense improvement needed in this area. We realize this is a problem which needs to come from the top and don't wholly blame the employees, however, some tasks should be a given when it comes to dealing with paying customers. - buffets for lunch and breakfast were set up poorly - a separate salad bar needs to be set up away from hot meal items. Experienced long very slow lines with huge gaps after the salad options which resulted in people skipping ahead which is understandable - we boarded in Santos, Brazil. Brazil is a country blessed with beautiful fruit grown locally and you would think the ship would have stocked up with some tasty varieties of fruit but not the case. Fruit was sparse and selection was poor consisting mainly of pineapple, kiwi, honeydew, watermelon and cantaloupe and only got for breakfast. Where is the passion fruit, papaya, mangos to only name a few that we sampled at a local food market? What was there was devoured by those of us not interested in the huge variety of cakes, breads and pastries for breakfast. - in the lunch buffets especially, tables are piling up with dirty dishes with staff standing around, hence customers need to clear tables themselves. - we wonder if staff are happy in their jobs because it just seemed like they all went through the motions - even the bosses in the buffets were unfriendly and believe we were greeted one time in 20 days by a supervisor so it seems staff under them aren't taught those skills. - shower wasn't draining, reported it to the steward who in turn told her she had to go down to the main desk and deal with it herself - really!? - wasn't feeling well one night so ordered a juice at one of the main bars and was basically told I would have to go to one of the other bars for that. - first night on the ship after a long day touring without lunch, decided to go to the dinner buffet instead of getting dressed up for dining room, the only thing we found there was a couple pieces of dried out pizza - to our surprise there is was no large dinner buffet and to our knowledge there never was. - so, in the dining room we ordered a wine, first they opened the wrong wine and then we found out they did not have the one we ordered - the first night? - Our poor waiter, Rex, had a helper that obviously had "0" training in the dining room. From what we saw he was more of a hinderance than a help - Rex had to tell him what to do and when to do it, he had no self-starter skills and Rex was doing 90% of the work looking after all his tables - again, at least some training should be done before he serves in the dining room and again needs to come from above. Because of this, we were almost always still eating our desert when they were trying to get us out for the 2nd seating, service was incredibly slow because Rex had no help. - Costa for some reason uses all bottled water in the dining rooms. Unless your package included water, you had to pay for your water with dinner which we couldn't believe. Not to mention the impact all those bottles have on the environment, are they recycling? Because of this people were refilling water bottles at the water machines around the ship - understandable, then signs appeared on machines to not do this which of course people ignored. - had coffee, tea, terrible watered down juices and milk available for free at breakfast buffet but were not available at lunch - language barrier comes into play for English speaking clients, although they try the English announcements are still with an undesirable accent in most cases and hard to understand, if translation is done at all. No lectures on any of the ports telling you about the history on things you might see on excursions or giving you information on what there is to do if you don't want to pay for an excursion. We went to what we thought was going to be an information session on the ports but all it entailed was a gal selling just the excursions and absolutely no other information. Costa is also very happy to sell transports into the different towns at a much higher cost when there is usually free transport with a small walk from the ship (they don't tell you about that option) I have to mention the total zoo that is the disembarkation. We disembarked at Savona, Italy. Our time was supposed to be 9:45 and our color was orange, but after more than two hours later we finally decided we were getting off as we wanted to get on with our day - we'd go grab our luggage and catch a cab to our hotel in Genoa. Well, wow! We soon found they only set out the luggage for the colours having already been called. People were all getting very upset as they were missing flights and other timelines so were a lot of people like us who had gotten off so they could get on with it only to find the bags were only being brought in as the colours really called. We ended up standing around at least another hour waiting for the "workers" who are obviously Union to bring the bags in most taking one at a time. Very frustrating to watch the work ethic there. Our pain did not stop there. There were no taxis waiting for the hoards of people needing one and no attendant keeping the peace or ordering them which was badly needed as at this time people were getting majorly pissed and trying to jump the que as were missing flights and trains. The other problem was there was another Costa ship that disembarked before us so got all the taxis. This terminal is owned by Costa so they should be prepared for the influx of people needing taxis - just another example of the poor and almost non-existent customer service on Costa. Cleaning - where do I start! - walked into stateroom, on the main counter there were smudges of mascara leftover from who knows when. I left it there on purpose to see if our steward "Renata" would clean it - never did in 20 days and I bet they are still there today. The finger prints and smudges on the inside of our stateroom door were unbelievable - no cleaner had been used there for many cruises - ewwww! - my sister was sitting in the buffet dining area in between meals as was quiet for reading and was able to see first hand the lack of cleaning. Tables were not cleaned with any cleaner but crumbs were just swept off with a dry cloth. On other ships we've been on there is constant cleaning being done along with maintenance, not so much with Costa and that is why the whole ship was sick after about a week. Hand sanitizers were at the doorways, but I never saw anyone use them as no one was standing there making sure they were used - this should be a must especially when the silverware is not wrapped separately in napkins but is being touched by many dirty fingers in public bins. Sun decks would go days without being cleaned as spills were still evident from days before. Never smelled a cleaner and hardly saw anyone cleaning so.... Food Was absolutely terrible. First of all most everything is frozen and then cooked, nothing is prepared fresh and it tasted like it. Food is very bland and hard to find anything with spice of any kind. If you like a lot of breads, pastries, cakes, etc. You will be in heaven on this line. The menu in the dining rooms includes items as normal and then they have meals that would be offered by any other line for free, are charged for. For example, on formal nights you could get lobster that is a norm on other cruise lines for free, but here you had to pay for it - could not believe it. Had a gentleman we ate dinner with that had a restaurant meal for $35 US included in his package - he said to save your money as is no better than the dining room. Ports On the whole we enjoyed the ports as there is so much history in those parts of the world - always something to see and learn about. In our opinion there were too many ports in Brazil - Rio, Ilheus and Salvador were nice stops but Maceio and Recife are a waste of time as not much to see - and Brazil on the whole is not a safe place. As always when travelling, you must always be aware of those around you and who is watching you. My husband was approached in a few ports by people who told him he was being watched as he was carrying a backpack and to be aware - makes you kind of paranoid. But on the other hand we were also helped by locals who knew no English who tried to help us find our way and tried to keep us safe by giving us the best routes to take. Loved Gilbralter and Barcelona and hope someday to go back as more time can definitely be spent especially in Barcelona. We started to think maybe we were just being picky, but after talking with other cruisers, we soon realized it was definitely not just us. The standard we are used to with Princess, Royal Caribbean or even Carnival is just not there and Costa likes to nickel and dime you that is very apparent. I think you get the drift about our opinion of Costa and can make your own decision on whether to vacation with this line. Read Less
9 Helpful Votes
Sail Date: March 2016
We chose this cruise because we had just spent 8 days cruising the amazon river, we thought this would be an ideal way to return home without the long flight, My husband and I have cruised with a number of cruise companies including Costa ... Read More
We chose this cruise because we had just spent 8 days cruising the amazon river, we thought this would be an ideal way to return home without the long flight, My husband and I have cruised with a number of cruise companies including Costa although this was some years ago and was excellent then( it was the first cruise we had ever done). I have to say the standard now is extremely poor, regretably this is the worst cruise we have ever been on. Even low budget cruise lines offer a better experience than Costa do now. It would appear that the line is so dedicated to saving money that customer satisfaction has been forgotten. If you wish to have tea/coffee with your meals (apart from breakfast) you have to pay for it, no water with evening meal unless you pay for it! Coffee and tea available only between 4.00 and 5.00 pm, unless of course you wanted to pay extra for it. The food in the dining room was very poor, and the self service restaurant rarely available in the evening. The waiter/ under waiter were very good. The food in the self service area was better although not as well organised as it could be. The area was so crowded that after you had secured a table one of your party could get theIr meal first whilst the other reserved the spot (therefore not really eating together). The evening shows were generally poor. The excursions are expensive but I think in line with other cruise companies, The staff were very good although we didn't have contact with many as we are not generally interested in the entertainment. I can see why the tips are compulsory - because a lot of passengers would be reluctant to give what is recommended after such a disappointing holiday, what appeared to be a reasonable priced cruise turned out to be quite expensive and not good value for money. I don't usually do reviews, I think this will give you an idea of how poor this cruise was. VERY VERY DISAPPOINTING, WE WON'T BE TRAVELING WITH COSTA AGAIN. YOUR COST CUTTING WILL COST YOU CUSTOMERS. Read Less
3 Helpful Votes
Sail Date: March 2016
Pre-cruise started off to a weird start - no prompting from Costa to fill out anything for the cruise, no communications at all. Found their web site to be very cumbersome and non-informative. We experienced Quick embarking (showed ... Read More
Pre-cruise started off to a weird start - no prompting from Costa to fill out anything for the cruise, no communications at all. Found their web site to be very cumbersome and non-informative. We experienced Quick embarking (showed up just prior to leaving port), no room card give and no indication of where and when we would receive this. Once on the ship we headed to our rooms and there was the room unlocked and the card on the bed. We toured a little and then went to the buffet for supper as we had toured all day and were tired. To our surprise there was NO buffet, a few slices of dry pizza and wilted salad. We quickly changed and off we when to find our dining room - we had had no communication as to which one we were in or our dining time. Found a bar steward who directed us - got to the dining room, no one to seat you - just pointed in the general direction and left to find your table on your own. Ordered wine, charged the wrong price +$10 - had a great head waiter "Rex" and his NEW helper that was his first day and had obviously NEVER worked in any form of dining service! There were only 3 of us at our table for 8 that night and it took 2.5 hours to get our wine, water, main and dessert. The wine and water took 50 minutes. The helper didn't get any better over the duration of the cruise and had to be directed on every little task throughout the entire 20 days. The Food overall has no taste and meat very tough and usually over cooked. Menu undesirable, most nights unable to pick as nothing sounds appealing. Never vegetables served with main course. Breakfast buffet - terrible, mounds of sweets but fruit is almost nonexistent. Only time you could get coffee with a meal with out being charged extra for it was during breakfast out of the large carafes. Lunch buffets are disappointing, with tasteless food and lots if times food is cold and even still frozen. never changed generally offered the same every day. Costa is All about the extra $, no education about the ports to be visited, only about the offers through ship. Free transportation to town is offered 300m from ship but all that is told is transportation is $14. Ship has very poor cleaning standards, never in 20 days did I witness a table being cleaned and sanitized between guests or even between meals. Cleaning on the deck the same low standard, observed workers wiping and drying but in a 30, minute period never cleaning the cloth or using a cleaner of any sort. Shows had a great assortment and were very entertaining, but when that was done for the evening there was nothing else to do. Did one excursion off the ship - it was good and could purchase tickets up until the time to go as they kept adding busses as needed - EXCELLENT. Over all was very disappointed with the cruise and will not go with Costa again as all previous cruises have been with Princess and Costa can't compete. Read Less
1 Helpful Vote
Sail Date: January 2016
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our ... Read More
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our enjoyment. We travelled as a group of 8 younger pensioners into dancing and activities, all of which were excellent. Even the six days at sea from Tenerife to Buzios in Brazil were busy, dance classes, Stretch classes and the entertainment team were excellent. The decor of the entire ship was top class and the cabin, [an outside one for the first time] was well worth the extra. The buffet area was often a bit too hectic for us and we ate in the restaurant on most occasions. The food was certainly not as described by some reviewers and the menu changed constantly. We were more than happy with the quality and the service. We found that the shore excursions were way overpriced as is every cruise ship we have ever been on. Being fairly resourceful people, we just get outside the docking area and find a mini bus or similar and negotiate with the driver a price for where we wish to go. Invariably, the price is around one third of the book on board price. All in all an excellent cruise at a good price which is apparently going in reverse in March/April. Look for a deal!!! Read Less
90 Helpful Votes
Sail Date: December 2015
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt ... Read More
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt very welcomed when I first entered the ship. All the staffs, officers and captains were there to welcome us. The staffs then led us to our room (Deck 4,Nabucco). As for room service, the staffs were excellent and skillful in their job; they tidied our room when we were out for breakfast & dinner and spent the fastest time to complete their job to make sure that the room is neat and tidy before we come back. The guest service was very helpful for us, as my grandparent's room' air conditioning was faulty, I called the guest service to send men to repair, and immediately the workers were here to fix it as fast as possible. Staffs were polite towards everyone and helpful to guide us and help us throughout the cruise journey. Dining: We all know that the origin of Costa Cruises is Italy. So maybe you guys will be wondering: Would the cuisine be Italian? My answer is no, there are all varieties of cuisine such as Chinese and Malay. For my case, I am a 13 year old Chinese boy (Singaporean) and I was worrying about the food, will it be close to Chinese food? But when I got on board the ship, it was quite a shock to me that it wasn't all Italy food, but International cuisine. The bolero buffet (Deck 11, Rigoletto) serves rice, fruits, pasta for sure and other international delicacies. Tip 1: Try not to go to the A La Carte restaurant at Deck 5, Boheme (Fantasia & Sinfonia) because the dishes are all the same as the Buffet on Deck 11, so might as well go to Deck 11 with unlimited servings. Tip 2: If you do visit the Bolero Buffet on Deck 11, you would notice that there are 4 sections divided throughout the restaurant (International/Halal/Vegetarian). But there are actually more dishes avaliable at the end of deck 11. So don't miss the chance! Cabin: The cabin is spacious and neat. The room service is twice a day in order to keep the room tidy. The staffs who help you to make up your room will often use napkins/towels to form animals/plants. The air conditioning's temperature can be manually controlled. The overall rating for the cabin is excellent however, the design is a little weird. The window is located above the beds, so in order to view the scenery, you might have to climb up. *Note: The room card is in your room* Embarkation: Singapore I was thinking that it would take very long for us to board the ship because I have read other reviews from other users that we were given a pass/queue number and had to wait for a long period of time, just like my Star Cruise, Gemini experience last year. To my surprise, after siting at the waiting area of 10mins, we could check in and board the ship already. Tip 1: Try to board the ship as early as possible to prevent "human jam" Embarkation: Phuket The ship travelled 2 days to reach this destination. The ship will anchor at the "mini port" at the entrance of Phuket. Therefore, to get on shore, there will be boats to ferry us to Patong Beach. Patong Beach is a place for relaxation for everyone, they have many activities along the beach such as water skiing, rides on speed boat. For my family, we went with the shroe excursion that costa: Highlights of Phuket and Island Safari. Island Safari is similar to Singapore Zoo, there were performances by Monkeys and Elephant. We even had a chance to ride on elephant, it was an enjoyable moment riding the elephant with my Dad. We also went to the famous temple in Phuket, Wat Chalong. Afterwards, we visited the first cashew nut factory in Phuket. We bought many dried fruits/nuts there and we went back to the ship. Our tour guide, Pao, he's an awesome person, he took care of my grandparents throughout the journey, sharing his life experience on the bus, chatting with us went we were bored. *Note: There are more choice of excursions* Embarkation: Penang After leaving Phuket, we headed for Penang. This time, my Dad did not book any shore excursion because my grandparents were not feeling well. So it was a Sunday, my family was walking along the streets, and happened to see many people at the street market nearby the port. It is on every sunday and the shop owners offer a reasonable price for their merchandise. It was quite troublesome before we had to walk one big round around the port to get out of the port. I suggest everyone to download the offline map of Penang in Google Maps. *Note: There are shore excursion available too* Tip 1: There will be taxi drivers outside the port waiting for you. Embarkation: Singapore (End) The had to wait till 3pm to disembark the ship although the ship reached Singapore at 2pm. There will be a colour tag for you to tag on your luggage and the colour will decide the time of disembarking. At 10am, we were requested to leave our room already. This is something I don't really like, there's still 4 hours to reach Singapore, and yet we have to leave our room so early. I had nowhere to rest but under the hot sun at deck 11, beside the pool. Entertainment: There are lots of entertainment on the ship, like Casino, Mini Arcade, Festival theatre for performances, the main hall of the ship for party and Deck 11, Pools. The Casino is only available for certain ages however the arcade is for all. Performances were held in the Festival Theatre such as "Angiolino&Janette La Fracci in Surreal Circus Comedy" and "Michael Jackson Tribute Show". The parties like "The Carnival of Venice Party" and many more are held at Deck 5. There are 4 pools of jacuzzi and 2 rather deep swimming pools. **Note: THE WATER OF THE SWIMMING POOLS IS SALTY** In a nut shell, I feel that Costa Victoria is worth the money and very suitable for family. There will be many activities for you to participate on board and board games/ balls (e.g. Basketball)/rackets (Table Tennis) can be rented by deposit. ***PLEASE DO NOTE THAT ALL MONEY SHOULD BE PAID IN US CURRENCY*** Tip: Register your credit card upon boarding the ship because at the end if the journey, you will be paying a service charge of US$48, because if you don't register your credit card, on the last day, you will have to pay US$48 and requested to queue up. I hope you like my review of Costa Victoria. Do ask me anything regarding the ship and I will try to answer it. Do share your experience with me! Read Less
14 Helpful Votes
Sail Date: December 2015
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. ... Read More
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. Indeed they were the best shows we have seen than on any other cruise line we cruised with including Carnival, Princess and Celebrity. The animation team was very good. Negative comments: We only saw Max, the cruise director, at night for three minutes at the end of the theater show. No morning show on TV to announce the daily activities. In 26 days we met him once and his assistant we never met her personally. We were told that he was very busy in the office managing his duties. I expect that he would have had the same duties of cruise director as on other ships, but we saw all of them. The captain did a very good job in handling the ship in good and foul weather but he never communicated with the passengers. On other cruise ships we always had an announcement at noon by the captain. The persons at the tour desk were not informed and were not interested in finding information when asked for. They did not even know the location of the port on the Maya Coast and when we asked for a map they made no effort of finding the information. No lectures about the coming ports, thus we arrived in port and had no idea of what to expect. We are Canadian residents and we bought the cruise tickets in Italy. The first night at the restaurant they told us that there is no water on the table, only bottled water. Thus, we had to buy a water package since we could not have dinner with no water. When we boarded the ship there was no welcome, we were told to make our way to the stateroom. We had many sea days and no lectures. On other cruise lines such as Princess and Celebrity we consistently had very good speakers that every sea day lectured on topics of general interest, such as astronomy, famous explorers, economy, forensic science, use of radioactivity in science and health, etc. Given the high number of sea days on this crossing we were expecting such lectures but none were offered. The Diario had notices not to hoard the chairs near the swimming pool and on the decks with the warning that the towels would be removed if the chairs were unoccupied. However, with the Costa line policy of cutting positions there were no pool personnel, as there are on other cruise lines, so it was impossible to enforce. The only personnel near the pool were the bar waiters and the animation team. Neither group was interested in enforcing the no hoarding rule. Costa Club should have contacted us as first time users of Costa to a meet and greet and make sure we understood their policy and point system. The manager of the customer desk had no customer manners. As mentioned above we were surprised of the fact that there was no drinking water at the restaurant at dinner and that we had to buy bottled water. When we questioned her on the night of December 2, 2015 she told us, quote: ”Avevte pagato cosi poco per la crociera che vi aspettate anche l'acqua a tavola ?” (translation, you have paid so little for your cruise that you expect water at the dinner table ?”). We paid what we were asked to pay and nobody told us that water was not included. No buffet in first cruise, from December 2 to December 21. That meant no alternative to a seat down meal . When other cruisers boarded in Fort Lauderdale, the hotel director had the buffet opened at night as well. It was our dream to travel with Costa for their excellent cuisine. Very disappointing, sometimes we had a hard time knowing what was on the plate, a lot of sauces covering dishes with no flavor. The vegetarian choices were not much better. Finally quality for money: Costa's strategy seems to be to charge a reasonable daily fee to fill up the ship and then charge for everything possible to increase their profit. This strategy might work out well for Costa but most cruisers from different nationalities were not happy with the outcome. We often heard the comment that people would not come back. If Costa lowers the quality, then people would not come back even at a low price. Read Less
8 Helpful Votes
Sail Date: November 2015
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. ... Read More
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. This was the best thing about the entire cruise. I have had 11 cruises on Costa over the years but this cruise will be the last. In Europe the ship turned into a ferry with passengers who appeared to be starving pushing and shoving and trying to knock you out of the way at the buffet. After Savona it settled down but it was not helped by the number of beverage stations being out of order in the buffet. So we ate breakfast and lunch in the dining room which was acceptable. Dinners soon went downhill with what appeared to be a menu of leftovers. Halfway through the voyage they opened the buffet in the evening for 1 1/2 hours and remarkably it was quiet so at least you could get a salad/veggies etc instead of sitting for 2+ hours in dining room for a 2" piece of salt cod and cabbage! Entertainment was geared towards Italians/Germans/French and I have never felt on a cruise before that Brits/US were not invited or not expected to participate. Shouting/screaming through the night was the norm in europe. There was really no activites - even the ping pong balls were for 2 for a euro and it was a hassle to get paddles from a bartender in exchange for your sea pass. TV was replays of pavarotti - when the ship neared the caribbean we looked forward to seeing the news - nothing in english - only european channels! Read Less
12 Helpful Votes
Sail Date: November 2015
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg ... Read More
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg back to Florida (36 days total). The first problem was the itinerary change AFTER we paid our final deposit and had already booked our airfare. We really wanted to see Turkey (2 stops) but they changed the itinerary and substituted Croatia and Montenegro. So, this wasn't a deal-breaker but we were disappointed as there were other ships that were going to Turkey. Then, the 2nd problem - we were to embark in Venice but when we arrived at the port, the ship was not there due to weather. They ported the ship in Trieste and we had to be transported for a 2 hour coach ride to Trieste. The whole process was a nightmare (totally disorganized and a complete disregard for passenger comfort). We had to sit in the Venice terminal for 2 hours before our bus got there, with not even water being offered. Third problem, once we got on the ship in Trieste, they closed the buffet line 10 minutes after we got there so food was limited and we had not eaten since breakfast. There were hundreds of passengers still being transported so I'm sure they were not happy when they got there with no food until dinner at 7:30. Fourth problem, our cabin was fine for the first leg but we had to change for the transatlantic portion. This cabin (6234) was the cabin from hell...next to the steward station, crew stairway and below the room service prep area. Banging, clanging and slamming all day and all night. We complained and requested a cabin change but were told nothing was available. After 3 nights, we were so fed up we were ready to disembark the ship and fly home at the next port. I told the Cruise Director and, somehow, they miraculously found us another cabin (which actually was a good one). Fifth problem - my husband and I eat 2 meals a day (late breakfast and late lunch) at the buffet as eating late meals just do not work for us. This was not a problem on all the American-style ships we have cruised on. The Deliziosa meal schedule was quite different. Breakfast in the buffet was predominately pastries, breads, a few cold cereal choices, yogurt and fruit. There was no skim milk for our cereal so we basically diluted it with water. On the transatlantic portion of the cruise they did add eggs and bacon to the buffet. Hot drinks (coffee and tea) were only provided at breakfast and during "snack hour" which was 4:00 -5:00 p.m.- there were none at lunch or dinner. If you wanted them, they had to be ordered from the bar staff and charged to the cabin. The only cold drink you could get without being charged was water (no iced tea or flavored beverages at all). They actually turned off the water and ice machines after lunch. Snack time was a zoo - they only opened one station (food and beverage) so the lines were horrific to get finger sandwiches and hot coffee/tea. Pizza was available free for about 3 hours each day (plain - tomato sauce with cheese). If you wanted a different kind of pizza, you had to pay for it at night. There was a charge for room service (I think 5 euro per person) but we never used it. The buffet usually closed by 3:00 p.m. and did not re-open until 7. Even then, the choices were pretty limited. LOTS of pasta available, though, at lunch. We enjoy other ships because they provide popcorn, ice cream, etc. but Costa did not provide anything at all except what was available at meal time. We found the entertainment to be mediocre. I realize it's hard to schedule entertainment for people who speak so many languages so I hate to bash them for this. I was disappointed, however, at how obnoxious and rude many of the passengers were. During the shows, they would talk loudly and leave once the announcements had been made in their particular language. Meal time was especially exasperating as they would basically run you over, push you out of the way, talk and even SING loudly and generally make meal time an annoying affair. We enjoy using the dry sauna for relaxation but again found the people to be loud and annoying while we tried to relax...I realize the ship cannot do anything about this but it is something you may to consider when taking this ship or this cruise line. All the English-speaking people we talked to on the ship seemed to have the same opinion of this cruise. Read Less
15 Helpful Votes
Sail Date: August 2015
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have ... Read More
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have not much appreciated this ship lately (to put it mildly). My companion and I had a rather different experience. We boarded the ship in St. Petersburg which turned out to be a smart move as very few people have done so that day (most passengers boarded in Stockholm). To be more precise, when we came we were the only ones checking-in and the whole process, which included a passport control, took less than five minutes. We were warmly received by several crew members, and in no time found our premium balcony cabin. It was spotless-clean, and very well maintained, its equipment working perfectly. All and all, a very typical cabin for the category, no different from the various balcony cabins we've booked on all our previous cruises, taken with Celebrity, RCI and (once) with MSC. The only difference was that its balcony seemed to be a bit bigger than usual. The room's attendant was quick to service us when we needed something (which only happened twice). He kept the cabin clean and tidy throughout the cruise. Generally speaking, the service on the ship was very good without being pushy. Waiters and bartenders alike worked quickly and efficiently. Breakfast (continental being the only room service option) was delivered on time to our cabin every morning. The wines we ordered were always available (not always the case) and were delivered ahead of the food as they should be (again, not always the case). Every crew member we've talked with spoke English fluently. The ship was kept clean and orderly, and featured very nicely designed public rooms, that didn't feel crowded at any time. Finding your way was easy. Getting off the ship in ports and on board again was also quick. So was disembarking (we walked out with our luggage). I cannot rate the enrichment activities, entertainment, and fitness facilities since we didn't partake in, or have used, these. I did want to have a massage but gave it up after I had a look at the Samsara Spa price list... The ship's weak link was the dining room's and casual diner's food, which left a lot to be desired. It was not bad, but definitely mediocre. However we did enjoy very much our meal in the specialty Club restaurant. Its service was excellent as well and overall, for 28 EUR per person, it presented good value for quality. As far as our experience went, the same could be said about the ship in general, as the cruise's rate was very reasonable. The other cruisers seemed very content as well. Our fellow cruisers, mostly Italians, Spaniards and Russians, smiled, laughed, relaxed and had a good time – not signs of a bad, malfunctioning, ship. Read Less
2 Helpful Votes
Sail Date: May 2015
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with ... Read More
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with four other lines and found costa to be the most memorable. boarding was quick as was disembarkation . the entertainment and activities were well planned, Décor at first was overwhelming to many patterns on the walls couldn't tell a door from a wall but we got used to it. after the third day. we were in minority as only minimal English speaking passengers on board but staff were courteous and tried very hard to communicate with us. We had a balcony cabin on deck 6 our room was always clean even though we never saw our cabin steward. we only took a few organized tours and did other ports of call independently. The ship offered shuttle buses to town at ports where transport was needed, in our opinion it was not expensive and worth the cost as it was convenient due to being easy not having any hassles trying to find your own way as you are only in port a minimal amount of time. Time is whats valuable. only negative we had was the drinks package while it was good value if you are a heavy drinker everyone in the cabin was expected to buy it. was not catered for individuals. we were three in a cabin and two drank little alcohol so there would of been no value for everyone to buy the package . also the food was ok but the same thing every day with no variety at the buffet . restaurant food was just ok nothing flash .but same food just a different name each night with a different dressing . if you wanted anything special on the menu you had to pay extra for it . all in all the cruise had a European vibe and that's why we took it . it was a fun ship to be on . We would cruise costa again ports visited Savona, Marseilles, Palama Majorca, Cadiz, Malaga, Lisbon, La Coruna, Le Havre, Dover , Amsterdam. only regret we had was we opted to take a shore tour in Lisbon . advertised 5 hrs 4WD to see all the country sites around Portugal. It was useless spent most of the time sitting in traffic and driving through bush stop for a quick photo stop at a lookout then only had 30 minutes at the final destination which was beautiful needed at least two hours there better to have spent the day in Lisbon town independently. Traffic Not Costas fault but this tour was overrated not worth the money spent. Read Less
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