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Cruise Ratings
8 Helpful Votes
Sail Date: November 2015
The ship was beautiful BUT it was all money money money, if you are a vegetarian then don't go unless you want omelet as that was all I was offered, can't eat that for nearly a month, they really didn't want English ... Read More
The ship was beautiful BUT it was all money money money, if you are a vegetarian then don't go unless you want omelet as that was all I was offered, can't eat that for nearly a month, they really didn't want English passengers on board, it was my for ever dream to go on a cruise as had worked on ships and wanted to be the passenger, boy was I disappointed, I paid extra for a outside cabin with sea view, was given that BUT with a life boat in the way so in darkness all the time, when asked if I could move was told if I paid more money, as "what did I expect on a cheap cruise" it was not a cheap cruise as other than the air you breathed you had to pay very inflated prices, so please think before you book, also be warned they take money out of your account every day for services whether you get service or not, and then when you buy a drink etc you pay up to 15% again, a few of the staff were fantastic like STACEY English and made my cruise, what a little gem, some of the bar staff, but if you have problems with your food don't bother to talk to the matradee Geogio Conti he just laughed if I was his boss he would have been dismissed on the spot, well as you can tell I was very disappointed and would Never Ever cruise with Costa again, and I was not alone Read Less
1 Helpful Vote
Sail Date: February 2015
I dont know where to start about this cruise, this is my 15th cruise so I know what to expect. For our first dinner I had the spaghetti bolognese, this was the worse ever and not even warm, went to the Lido deck to have something to eat. ... Read More
I dont know where to start about this cruise, this is my 15th cruise so I know what to expect. For our first dinner I had the spaghetti bolognese, this was the worse ever and not even warm, went to the Lido deck to have something to eat. Next morning the orange juice is watered down Tang, coffee so strong had to have hot water added and they brought it 10 minutes later so when added the coffee it was undrinkeable, switched to tea after a few day or went to Lido deck and brought some with me to the dining room. My husband asked for eggs benedict and when he received his plate it was a poached egg on a dried piece of toast, no sauce no nothing, I should of taken a picture, what kind of cooks do they have to serve something like this. Toasts were always brought 10 minutes before the eggs so cold by the time we ate. Lunch were ok but so disorganised, had some salad and when I asked for some salad dressing I was told to go to an other counter and had to wait in line to get some dressing, same with everything else, one day I was lost after getting my lunch from all the running around. Coming from a family of french pastry chefs, I love my desserts and these tasted all the same and again what a dissapointment when I got my tiramisu or sabayon it was a pudding. One evening we were so dissapointed with our meal that we went to the Lido deck to get something to eat to find out that it was closed after 4 and we could get only pizza for 8,00 per person, I could not even get hot water for a herbal tea. Asked at the bar and was told to call room service, but there is a cost for this on Costa, we are used to sometime have breakfast in our stateroom and again there is a cost with them. Let just say that we did not gain any weight on this cruise. As for entertainment on a few occasions they had movies, one evening they had cruise employees for their talent show....went a few times and left before the end. Another dissapointment was the fact that they did not want to open the partition on our balcony to have access to my sister's balcony which was always done on other cruise line. The only good thing about this cruise was the ports of call but then again in Guadeloupe we had 800 persons getting off the ship and we could not get any ground transportation to make a tour of the island, walked 30 minutes to a bus terminal to get a bus and went to the beach, the good thing is I am french speaking and could communicate with them. They were very helpful. All in all we were happy to get off, the disembarkation went very well we got off with our luggages and we were one of the first off. Costa NEVER AGAIN Read Less
Sail Date: February 2015
Just when I thought I was a seasoned cruiser I took this Costa Mediterannea out of Miami and what a shock I got. First let me say that my observations are not really to be critical just to alert others of an alternative cruising ... Read More
Just when I thought I was a seasoned cruiser I took this Costa Mediterannea out of Miami and what a shock I got. First let me say that my observations are not really to be critical just to alert others of an alternative cruising experience, you could say the phrase "You get what you pay for" could be tag line for this cruise. One thing nobody complained about was the price and the unique itinerary. Departure Miami 11 PM Feb 4 Wed with typical unpacking and assigned sit down dinner at 9 PM. The wife prefers late seating whenever such a thing is required, rarely is anymore. Which leads me into the other quirk there is ONLY sit down dinner no buffet option. After dinner only food to be found is a 14-16 inch pizza $8. For the wife and I this is not an issue and frankly seeing the waste off food on other cruises I personally gave this feature cudos. Having to search for water and coffee without paying is something different. To us Americans I heard of the inconvience and at first mob jams at the buffet and coffee dispenser areas where both lines going every which way merged and spills happened regularly. A redesign of the whole buffet area should be done. Having a variety of food in each service area adds to the mix by having to want an item at one area only to wait in another line for a second item. Americans do not pay for water others do? Whats up with that? Nothing but praise for the staff and the CAPTAIN, when I grow up I want to be like him. Those on the cruise know what I am talking about hubba hubba and how about Ciiro Chow Chow Chow Entertainment Good and enough dancing to hurt your feet at 68 anything past 11pm is a miracle and unfortunately most of the nightlife did not start until 11:45 and later, a young person's clock. Nassau Since the boat arrived past 9 pm Millie and I could not catch a dive boat so chartered a snorkel catamaran on our own. The water was 72 degrees and for this Florida Boy way toooooo Cold, Millie stayed iin it for over 40 minutes as well as others wearing hardly anything mmmmmmmmmmmm. Grand Turk was rained out for diving to took a cab ride to downtown Grand Turk consisting of a main street a 1/4 mile long with buildings dating back to 1799. Seem to have good trinket prices Tortola Had to tender in due to dock improvements so between tender and a short stop we could do little but take a $15 roundtrip per person bus ride to Kings Beach See Kitty just outside the gate on the street. The remaining stops of Antigua,Guadeloupe, St Kitts, St Maarten were as we had hoped clear and warm water. This has been our second Costa experience and have always enjoyed our time and this was cruise was no different Millie and I would both recommend The Mediterannea but be prepared for an unique experience. visit me at www.lunarcon.com for videos of this cruise and others we have taken. Read Less
2 Helpful Votes
Sail Date: February 2015
We have never been disappointed to this level in over 30 years of cruising. Starting with the food: First there were no ice tea or lemonade at the meal, which was a first for us and the 3 other couples with our group. Had to ask for ice, ... Read More
We have never been disappointed to this level in over 30 years of cruising. Starting with the food: First there were no ice tea or lemonade at the meal, which was a first for us and the 3 other couples with our group. Had to ask for ice, lemon and butter every night. It took 30-40 minutes to receive the first course and often not all 8 of us would receive our courses together. Often several of us at our table were getting our desert while others were still waiting for their main coursers. The suckling pig still had hair and bristles attached. The steaks rarely came out the way we ordered them and at one dinner the Matre de was asked to our table because we could not get the steaks as ordered and his response was " it looks fine, eat it". Many of the meals were unedible every single night. The soups were watered down and extremely salty. The buffet was shut down during dinner hours which eliminated a possible choice. The dinners took so long (we were at the early sitting) that the waiter asked us to skip the coffee because he needed the time to set up for the late seating. The scrambled eggs were watery and when asked if we can have them cooked some more the answer was simple, no! There was no bananas and oranges by the second day out and by the fifth no grapefruit or prunes. The lunch buffet was not much better, it was hard to figure out what the food was since there were many dishes without an explanation sign. The best food was the hot dogs by the pool but when we asked for a fresh roll to replace the stale ones my wife heard one server say to the other "this lady is nuts"? Paying for pizza at night was an insult. We say flatware dropped on the floor than picked up and put on a table, charger plates wiped off from the early seating and put back on the table for the late seating. Bathroom were often dirty and out of paper and napkins. One evening instead of a show there was a movie. When there were shows, few were that good. They seemed to have eliminate the position of Cruise Director as none were ever visible. The 8 of us in our group have had over 100 cruises under our belt and all without except were never as disappointed to this degree and would not return to Costa. We could say it must just be this ship but it seemed to be a decision by management to cut their expenses. The management at Costa should be ashamed of themselves. Read Less
17 Helpful Votes
Sail Date: February 2015
We had been on Costa ships several times in the past and enjoyed the style & quality. We had actually cruised on this ship (COSTA MAGICA) 2 times in the past. Unfortunately, our experience with the latest cruise was absolutely ... Read More
We had been on Costa ships several times in the past and enjoyed the style & quality. We had actually cruised on this ship (COSTA MAGICA) 2 times in the past. Unfortunately, our experience with the latest cruise was absolutely terrible. It was especially disappointing as the COSTA MAGICA was the first cruise ship my wife and I experienced about 6 years ago. The comments below are only the most noticeable of the issues, there are other smaller things that we have not mentioned (such as cruise itinerary, port quality etc). ARRIVAL At the departure terminal, things were quite chaotic, with no clear place for check in or anyone to help with the luggage. ROOM We were given a handicapped room, that was actually a single cabin that was converted into a double for this trip. We requested a cabin change, but understood that we would have to wait and see after the ship sailed. This is the last we heard from the customer service department. There was also a lot of mold in the shower. FOOD This was our biggest problem on the ship, for the reasons listed below, The food quality on many items was extremely low. We had dried-out fish, chicken that you could not cut, cold soup, dry bread, overcooked, dry spaghetti.  In addition, there were items that were actually dangerous (seafood soup that smelled like sewer water), Fish that was moldy Under and over cooked food (pasta, chicken, fish so dry that it could not be swallowed, steak fries that could not be cut, mashed potatoes that had lumps the size of quarters.   The buffet restaurant was only open for 2 nights of the cruise, but perhaps this was a blessing as the food selection was terrible....it looked like food from a charity hospital for the poor.  The lunch selection at the buffet was the same poor quality and exactly the same choice every day.  On one lunch service we asked for some salt, and the staff member we asked pointed to an adjacent occupied table and told us we could ask our fellow passengers for the salt. ENTERTAINMENT For the entire cruise, the only entertainment offering were the standard cruise dance company shows and a crew only show, There was no off ship, higher quality entertainment offered as on past Costa cruises. SHIPS AMENITIES The entire ship had a threadbare and rundown feel. The bed linens were torn & stained. CABIN ATTENDANTS The cabin service was much poorer that on previous sailings, with a much lower staff previous cruises. Anyway, the entire experience was a total shock for us. On all our other cruises we have been on (Costa, Royal Caribbean, Norwegian, Celebrity, Carnival, P & O, and the World of Resinensea), we always wanted to stay and extra couple of days. On this cruise, we were desperate to leave after 4 to 5 days on board. The food and entertainment on Costa have always been their main attraction. The ships amenities are fairly basic in modern cruising (NO movie theaters, ice-rinks, climbing walls, water parks, golf nets, tennis courts etc.). However, when people asked us about this cruise (mostly asking us if that is the company whose ship sank), we replied that although the ships amenities were fairly poor, the food & entertainment were First Class....boy were we wrong about that...... NOT a 4 star ship....in-fact I think that 2 and a half stars would be generous.   Read Less
Sail Date: January 2015
Just returned from a 12 night cruise to So. Caribbean with the Mediterranea. My husband and I along with usually six other couples have been cruising for the past 15 years. This is the first cruise with Costa Cruises. The Mediterranea is ... Read More
Just returned from a 12 night cruise to So. Caribbean with the Mediterranea. My husband and I along with usually six other couples have been cruising for the past 15 years. This is the first cruise with Costa Cruises. The Mediterranea is a lovely ship and our balcony cabin was very comfortable that's where the positive ends. The food was mediocre with few choices and small portions. There was no dinner buffet; in fact after 3 pm the choices at the buffet were little tea sandwiches on rolls with a quarter slice of salami, sliver of lettuce and mayonnaise and some hard stale cookies. Nothing to drink but water and coffee until about 5 pm and then everything shuts down. Ice cubes were a luxury if you found them! All other cruise lines offer ice tea, lemonade, punch and coffee throughout the day and evening. Nothing to drink unless you go to the bar and pay for your water, etc. The Jacuzzis were cold, also the showers on deck. No towels on deck for the pool or Jacuzzi. The towels in the cabin were old, dingy and frayed. The entertainment was poor and amateurish; the theater was about a third full each time. The crew was stoic and unfriendly. Hand sanitizing was not enforced at all. The dispensers were there but no one was monitoring. Having to listen to the announcements in 5 languages was annoying and hard to understand even the English! Could not understand the policy to serve bottled water at dinner only to US passengers at no charge???? Disembarkation was a disaster! Absolutely no organization or order in which to get your bags and the lines to go though customs unreal. It took us about 2 hours to get through. Costa needs to start treating the passengers with a lot more care or they will certainly lose those that have remained with them. Another ODD situation is the letting off passengers in Guadeloupe and picking up more passengers there. HUH??? All I can say is CIAO Costa Cruises you'll never see us again. Read Less
Sail Date: January 2015
We just returned from a 12 night Bahamas/Southern Caribbean cruise aboard the Costa Mediterranean. This was our first time on Costa even though we have cruised several times before. We booked on the 18th. Sail date was the 23rd. I had ... Read More
We just returned from a 12 night Bahamas/Southern Caribbean cruise aboard the Costa Mediterranean. This was our first time on Costa even though we have cruised several times before. We booked on the 18th. Sail date was the 23rd. I had called Costa to book directly. When the agent gave me the price, I told him that it was $50 per person cheaper on another website for the same room. He said that was his best price, so I booked through the other website. We booked an inside guarantee (We prefer an inside cause the cabins are so dark and I occasionally get seasick, so I don't want to go into the room and see the horizon going up and down). When we got our documents, we were assigned a balcony. We have been assigned an outside cabin in the past, but never a balcony. We figured this was a great way to try a balcony....for free! Embarkation was different than most cruise lines. Inside the terminal at check in, they tell you your Costa cards will be in your stateroom. Your picture is taken (for your card) at the gangway, as you board the ship. You set up your onboard account at a kiosk. When we tried to activate ours, it said to go to guest relations. At guest relations, we were told that Costa does not accept debit cards. We tried to explain that our debit card can be used as a credit card. They again stated that they do not accept debit cards. We could find an ATM off of the ship in Miami or there would be an ATM at our first port. Luckily, my husband had cash with him. Our cabin was nice. We used the balcony a few times, but not enough to ever pay for one. The ship was very pretty and well maintained. The cruise didn't leave Miami until 11pm. The mandatory life boat drill was at 10:15pm. That was inconvenient, but we had no choice. We aren't big drinkers, so we didn't purchase a beverage package. We have always been satisfied with the juice, coffee, hot chocolate, iced tea and lemonade that most cruise lines have on deck. That was a big mistake on Costa. They have juice and coffee available on deck in the morning. In the afternoon, the only drinks you can get are water and coffee. The drink stations close down between breakfast and lunch, between lunch and dinner and after dinner. You can't even get water cause they take the glasses away. Pizza is free during the day, but they charge $8.00 per person for pizza, salad and dessert in the evening. Once that closes, the only food available is from room service. We never looked at the room service menu. We heard it was limited and that they charge $2.50 to deliver it. We weren't sure if the food was free or not because breakfast in your cabin was $7.00 per person. We were assigned early seating for dinner (6:30). They only have a two person wait staff compared to three persons on other cruise lines. The wait staff was friendly, but not very efficient. It didn't help that the maitre'd would allow people into the dining room 75 minutes after their assigned dining time. That not only messes up the waiter, but it affects the other passengers. The food did not compare to that of other cruise lines. Several of the items were not what I expected (minestrone soup had a white base and pasta with bolognese sauce was pasta with little bits of roast beef in gravy). The food didn't have much flavor. Salad was served with your entree of after your entree was served. The everyday menu had grilled cod or grilled chicken breast. They had 3 pools and 3 outdoor jacuzzis. The jacuzzi in the adult section was not heated. The other two were not very warm and half of the jets didn't work. The itinerary was great. We went to Freeport, Nassau, Samana, Tortola, St. Kitts, St. Maarten, Antigua and Guadeloupe. Mother Nature cooperated until we hit Guadeloupe. It rained on and off most of the day, but most seemed to enjoy their tours. We went to the theater 11 of the 12 nights and enjoyed the majority of the entertainment. The two shows that we didn't care for were good although not to our personal liking. They showed a video of a Ray Charles concert. It started while we were at dinner, so we didn't go. They also showed a video of a Sting concert. We left after a few songs because we aren't huge fans. Other than the cabin steward and the wait staff, the crew was not very friendly or helpful. I went to one officer because the ice machine out by the pool wasn't working. He looked at me as I told him then turned and walked away without a word. The English speaking host was available one evening for advice, questions, etc. I told him it was our first Costa cruise and would probably be our last. He never said 'I'm sorry to hear that' or 'why'. He was looking around as if I wasn't there. He told me that he would be having a behind the scenes seminar and some quizzes for the English speaking guests. That had nothing to do with what I told him ~ the staff not being friendly or at least smiling. Talking to him was a complete waste of time. Disembarkation was a nightmare. They had told us that we would disembark about 9:15. It was 9:45 when we headed down. We found our luggage right away, but because of the line for customs we didn't get out of the terminal until almost 11:00. The customs agent told us that we were 2 of 12 Americans on the ship. Once he verified our pictures were a match to us, we were free to go. Others had to give fingerprints and I believe a picture. Read Less
Sail Date: December 2014
We have cruised seven times, mostly Carnival lines. Although the food was better than most, as many other travelers have said, the service was not very friendly. We were most aggravated by the $11 a day per person we were charged ... Read More
We have cruised seven times, mostly Carnival lines. Although the food was better than most, as many other travelers have said, the service was not very friendly. We were most aggravated by the $11 a day per person we were charged automatically for "tips" that were not deserved or earned. No incentive for employees to do a good job. I prefer tipping myself so I know the employees get the money and the hard workers are properly identified and rewarded. No food after dinner on a cruise line except for a whole pizza you have to pay for? What happened to 24 hour food. Room service menu was a joke. All the soft serve ice cream machines were closed without any explanation that was intelligible. The head of buffet rudely told me to cover up when I walked through with a bathing suit while everyone else was half naked (despite the fact that their bodies should have been covered). Italians hate Americans and 95% was Italian. Rude is an understatement. We were ostracized by the crew, staff, and other passengers. We got a room that said Ocean View but it was actually a view of the side of a lifeboat! Many ships have lifeboats below the cabins but not the luminosa. Bored to death on sea days. Very few activities. All announcements were made in five languages. Ugggh. Asking any questions about the ship were either ignored or dismissed. If a coffee machine was empty, no one would offer to get one, just say in a foreign language that I could walk half a mile to another machine. The only good thing about Costa was a very good embarkation and disembarkation method. Unless you were foreign and had to wait in a huge line to get back to Miami. Americans should avoid Costa lines at all costs unless you speak fluent Italian and do not look American! No football games or movies on main outdoor television. Only 24/7 advertising. No ESPN. Sports bar had no sports on televisions. Juices were flavored water. Beds were hard and uncomfortable. Pillows small and awful. Casino was a joke. Video poker games were rigged and pay tables so low it was ridiculous to even try to play. Poker table was used once a day for a tournament or two. I will say the singers, especially the Tringali Trio, were amazingly good but again very unfriendly to Americans. Read Less
Sail Date: March 2014
This was my first cruise with Costa and last as many others on that ship expressed. I cruised with Royal, Carnival and MSC before and never had a bad experience. My family is not picky but the service is awful except the cabinet steward ... Read More
This was my first cruise with Costa and last as many others on that ship expressed. I cruised with Royal, Carnival and MSC before and never had a bad experience. My family is not picky but the service is awful except the cabinet steward who was so nice to me and the kids and the upgrade we received without asking to a balcony. The food is awful and the activities are limited. People at our table left the dinner table the 1st 2 nights of the cruise because everything they ordered was bad. The quality some what improved slightly after that. After the nightly show there is absolutely nothing to eat and no food stations are open except the "soggy" pizza station which if you try it once will not go there again. Even the Italian's on board had the same opinion. Table Tennis, Footsball, and mini golf are for fee. The captain never bothered to welcome us on board on loud speaker like the custom on other cruises is. We saw a glimpse of him when he came down to waive at us the last gala night. Gala dinners (2) where exactly the same. No lobster like on carnival or Royal, nothing special except the free glass of Champagne. At breakfast or lunch you can not find a place to sit at the buffet . The ship is narrower than the other we sailed on before and we had to take the food to a bench outside to eat. The breakfast in the main dining room is exactly the same as the buffet , the only difference is they bring you the coffee and juice the rest of the food is a buffet style so go and get it. The worst of all they have no ATM on board and you can not get any money off the credit card on file so if you ran out of money. Tough luck. I will never sail on Costa again. Waste of money and time. Read Less
Sail Date: November 2012
It was apparent to us after a very short time on-board the Mediterranea that Costa are trying to claw back as much money as possible after the loss of the Concordia, through rigorous cutbacks in all areas of service. The food was average ... Read More
It was apparent to us after a very short time on-board the Mediterranea that Costa are trying to claw back as much money as possible after the loss of the Concordia, through rigorous cutbacks in all areas of service. The food was average at best, and diabolical at worst. The communication with passengers on excursions was non-existent and on several occasions we would have been left behind or missed one of the sights/activities had we not actively sought out excursion leaders for information. The ship was dirty and has seen its best years. Our cabin had a rotten carpet and no amount of shampooing from our poor steward would eliminate the smell (no upgrade or cabin relocation was offered). At times, and in the restaurant on decks 2 and 3, the food was acceptable, if uninspiring and heavily pasta-based. As others have said about Costa, one would at least expect the pasta to be well done, but it was usually cold and rubbery. Service was slow, and we often waited 30 mins just to get water. We were unlucky enough to be seated with another German couple whose names we never learned and insisted on using only the stuffy "Sie" form for conversation, which further detracted from the dining experience. Not Costa's fault, but we tried unsuccessfully to be moved to a table for two. Breakfast on decks 2 and 3 was acceptable, but the service was poor and very confused most of the time. It took a long time to get a simple order of eggs, often requiring us to chase lost orders and usually receiving someone else's eggs cooked a different way to how we ordered them. The buffet restaurant, however, was consistently simply appalling. It served the same limited menu every day for the entire cruise, for both breakfast and lunch. The scrambled eggs tasted artificial or pre-prepared. There was only one variety of pizza available for those that didn't want to attend the restaurant (margherita). A real let down compared to the buffets we have experienced before on both MSC and Costa vessels. Our cabin had a rotten carpet due to an AC leak, which resulted in a constant rancid smell. After complaining, instead of being moved or relocated, the steward was unfairly tasked with shampooing and drying it with a huge fan daily, which made no difference to the smell and only served to be a further inconvenience to us. The onboard activities consisted of very loud games on deck 9 for the (already loud enough) Italians. The shows in the theatre ranged from badly rehearsed and poorly produced to mediocre. The opera themed around the Costa Meditarranea included a background film of the ship and its singers, which amounted to nothing more than an overly sentimental, back-slapping exercise for its egotistical "stars" and a thinly-veiled protracted promotional trip for Costa cruises. Best avoided completely. One of the highlights of the Costa Mediterranea is the glass staircase at the top of the (admittedly impressive) atrium - but this was closed for the entire 10 days we were onboard. Again, a big disappointment. The highlight of the evening entertainment was Ron, an English guitarist/one-man band, who an excellent, witty performer who regularly invited the audience to participate with him and genuinely enjoyed the interaction. He brought a real human touch to the entertainment, which was otherwise completely lacking on this characterless cruise. This unfortunate experience has put us off Costa for life and cruising for at least a few years. The German activity leader Paul was utterly disinterested in our complaints, seemingly acting as a kind of sounding board for the plethora of displeased German-speaking passengers, and with no influence or ability to improve the dire situation onboard. We gave up complaining to him after a couple of times. Read Less
Sail Date: March 2011
Getting on the ship was a breeze.Only 10 of us embarked from our flight and we were the last group to arrive and walked right on the ship.The ship itself was amazing.We loved the over the top decor with art,mirrors and lights ... Read More
Getting on the ship was a breeze.Only 10 of us embarked from our flight and we were the last group to arrive and walked right on the ship.The ship itself was amazing.We loved the over the top decor with art,mirrors and lights everywhere.Our cabin was clean and neat and our luggage was brought up within minutes.FOOD.The food was great and plentiful we always found something we liked in the buffet and the dining room menu was always varied in the choices offered,but the best part was the food all tasted so good.We bought a wine and a non-alcoholic pkg. and found they were both a good deal.Did find the cocktails and drinks on the whole a bit steep but your on holidays so it did not stop us from sampling a few of them.Some reviews mention the difference in the European culture but we totally enjoyed being on board with many different people.We are both born in Europe but grew up in Canada maybe that helped but we never felt we were treated different because we spoke english on the contrary staff went out of their way to include us.STAFF.All the staff we had the pleasure to come in contact with friendly, helpful,and a lot of fun to deal with,they really made our holiday.PORTS OF CALL.We did not book any trips on board,choosing instead to grab a taxi on our own or with other passengers sometimes from other ships.In summarizing my wife and I had a wonderful time with Costa and are already thinking of booking a cruise next year with them.I know we are novice cruisers but I really cant think of any part of the cruise that we didnt like. Read Less
Sail Date: March 2010
After planning a dream holiday for two people six months ahead of sailing date. My wife had kept up her job to pay for every detail in advance. It would be our 50th wedding anniversary and my birthday to boot. I only found out about the ... Read More
After planning a dream holiday for two people six months ahead of sailing date. My wife had kept up her job to pay for every detail in advance. It would be our 50th wedding anniversary and my birthday to boot. I only found out about the holiday a week before we flew to our connection for the cruise FT Lauderdale. We had asked the travel company: Reader offers Ltd, for good leg room seats on the air trip to Miami via Paris-this was not provided. Air France was the carrier from B-Ham to Miami.We had completed and were accepted for the American department of homeland security. ESTA visa waver program,with certificates issued to both of us. Our first shock and disappointment was the way in which we and at least 1300 other passengers were made to stand in a long zigzag line for over two hours in a very hot shed with our luggage. On reaching the US emigration desk we were not greeted but a harsh demand for "Papers" was made. The ESTA document was refused; we were ordered to the back of the queue to fill in emigration forms even though we were in transit from Miami to Ft Lauderdale. Exhausted and very thirsty we finally passed immigration two and a Half hours later.I should explain that I am 75 years old my wife is 72, I am a chronic diabetic requiring injections of insulin twice a day, my wife has to take heart tablets. After further immigration checks at Ft Lauderdale we were taken by bus to the ship Costa Fortuna Dock. We were not greeted onto the ship but friendly crew showed us the nearest lifts to use and the deck and cabin were found, on opening the door we saw our luggage had been put onto bed. After a shower and tidy up, a dosage of individual drugs taken. We went to the buffet area had a meal which was plentiful and well laid out. Seating was a problem as the table chosen was often taken when returning to it after leaving it to obtain other things. The trick being was for someone to stay on the table at all times. Every thing on board ship was Duty free, however every service or item purchased had a 15% service charge on it. There was no money on the ship a Costacard being issued against ones own credit card. on leaving ship the total cost + service charge was taken from the credit card. Trips ashore in and on various islands had to be booked and pre-paid using your Costa- card which was also your cabin key and pass to get on and off ship. On one trip ashore in Nassau. Bahamas we missed ship by accident due to the unclear method of time allowed on shore and last time to get ship. We were left in Nassau, even though we were at ship-side in port. doors had been closed and we could not attract attention of crew. The ship sailed away we were left without medication and what clothes we stood up in. Luckily we had our passports and credit-cards. We contacted the ships agents and evoked the repatriation procedures. we were found a cheap hotel for night, medication had to be found no pharmacy would supply, unless we had a prescription, no prescription unless we had a doctor.The doctor would only take us on his list for $550. After another flea pit hotel, in Ocho Rios an air flight to Miami and back to Jamaica we rejoined our cruise ship the Costa Fortuna. There was no one to welcome us aboard or to examine us medically. We had veiled threats not to cause trouble or complain while on board. No help or apologies were given to us. A very bad experience in all. costing 3 times the price of 1st class hotel Due to lack of space full report cannot be made Read Less
Sail Date: March 2008
This was my first time on a 7 day cruise and on Costa. I have only sailed on a 2 night Celebrity cruise previously. Since I live in Ft Lauderdale and close to Port Everglades, travel to the ship was a short cab ride away. Embarkation: I ... Read More
This was my first time on a 7 day cruise and on Costa. I have only sailed on a 2 night Celebrity cruise previously. Since I live in Ft Lauderdale and close to Port Everglades, travel to the ship was a short cab ride away. Embarkation: I arrived at 1pm and the lines to pass through security were rather long, but once I checked in I was on the ship rather quickly. I didn't like the fact that my room key was actually in my cabin with the door open instead of given to me at check in but I was pleased with the size & decor of my cabin. My cabin was on Deck 2 with an Oceanview. I had a group to meet after the Muster drill so I relaxed in my cabin until the drill which I found very long due to the fact that they had to repeat everything in 5 languages. It was hot and humid and not a pleasing process. After the drill I met my Cruise Critic group on Deck 9. Our group which met on the Cruise Critic message board was great, we named ourselves Da Costa Rostas and made our own t-shirts. This group alone mad my vacation a wonderful experience and alot of fun! Dining: I was assigned late dining, even though I had requested early seating. I should have asked to have it changed because I didn't like eating that late and the fact the dinner was over around 10:30, most of the evening was over by then. I had dinner in the restaurant the first 2 nights and then just began eating at the buffet the remaining nights, I was having so much fun with the group, I looked forward to meeting them for drinks in the evening. The food was excellent both at the buffet and dining room. I had no complaints about the quality and availability of food on this ship. Next time I will insist on early dining. Customer Service: Customer Service I found to be great. My cabin steward constantly kept my cabin clean. I had no complaints about the any of the staff on the ship. They were all polite and customer friendly. Activities: There were plenty of activities to keep anyone busy. I only attended the Roman Night in the Rex Theater, I regret not having attended more shows there. I did sit through some afternoon craft classes which were fun. I also attended the Italian night which I enjoyed. The disco club was filled with very young kids the whole cruise, adults didn't really want to go because of that. They should have scheduled a few adult nights there. There was a club where a group called Brass Monkeys were playing, most of the adults hung out there. It was alot of fun and alot of dancing. Three Dog Night and Lovin Spoonful were also on the cruise and performed several concerts that were sold as part of a Rock n Roll package on Online Vacation Center. I did not have tickets but got to meet some of the band members and I heard from several group members that the concerts were great. Toga Night was our last night on the ship, most of us got into togas and took part in the fun. Ports of Call: San Juan: We arrived in San Juan at 5pm and were only scheduled to be there for 4 hours, so there was not much time. A small group of us walked around old San Juan while it was still light out, I really is a charming town lined with cobblestone streets and lots of shopping. St Maarten: We docked in St Maarten at 9am, I did not have an excursion booked,the sea was rough which caused many of the beaches to close. I had thought about going to Virgin Gorda but decided against it because of timing and the rough water. It was sunny and a nice day so I walked around the side streets close to the Port and did some shopping. I found a quaint outdoor bar on the boardwalk and had a few drinks with a group member. Our ship was only at the dock until 1:30pm then moved to an anchor position, so we had to take a tender back to the ship, what a fiasco that was. The lines were very long and loading passengers in the tender was disorganized at best bordering on dangerous, the tenders were crashing into the dock and one almost tipped over. The crew did not appear to know what they were doing or at least were not experienced with such rough water. Needless to say it was a frightening experience back to the boat. Tortola: We arrived at the Port at 8am. Several of the members of our group decided to meet at 8am and take a cab to Cane Garden Bay. We met on deck 9 and waited for an announcement that we were cleared to get off the ship. There was no announcement and we wasted up until 10am on the ship while others had already got off the ship much earlier. The sea was again rough and many excursions were cancelled and beaches closed. We were okay because we took a cab. It was a beautiful scenic ride to Cane Garden, we spent several hours on this beautiful beach taking pictures and walking around. We had a difficult time finding a cab to take us back so we asked a tour bus driver who happened to have some space on Freddie's Fun Bus Tours. This tour guide was funny and informative, this ride made our trip to this island, we had a blast on the way back to the port. Nassau: We arrived at 1pm and only scheduled to be there for 3 hours which isn't much time. Our same group members that had fun in Tortola booked the Discover Atlantis excursion. Though we had to take a boat to get there wand we were rushed to get back it was well worth the experience of Atlantis and it's beautiful grounds and aquarium. I tool some stunning pictures here. We jumped off the tour early and rushed back to catch our ferry back to Port. I wish we could have had more time there. We made it back in time for some of the group to do some quick shopping at the Straw Market. Disembarkation: We arrived back in Ft Lauderdale at 4:30am. They offered early disembarkation at 7am and I took it since I live local. It was a bit disorganized, they had us meet at the Rex Theater at 7am then we had to wait half hour or so and a very line started to form out side the theater and into the lobby, it became a rather large crowd with several lines, there was not enough room for a single line. The latecomers seemed to get off first which didn't make sense, then they changed plan and had the first to arrive drag our luggage all the way around the other side of the lobby and back to get off. Tempers were hot. Part of the deal was we had to take our own luggage off the ship. It was not a pleasant experience due to the fact that it was so disorganized. Once I made it through Customs I got a cab relatively quick and was home in 1/2 hour. Overall: It was a great cruise and I made many friends. I enjoyed the ship and it's activities. I was a bit disappointed at the short 3 hour stops at San Juan and Nassau but enjoyed the experience nevertheless. I will definitely cruise this ship again! Read Less
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