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10 Helpful Votes
Sail Date: June 2017
Last time, my wife and I took Carnival triumph and we had a great experience. So I decided to took my family and relatives to Naha, Japan on June. 16, 2017 by Costa Fortuna. It is the worst travel trip ever. Dinner table ... Read More
Last time, my wife and I took Carnival triumph and we had a great experience. So I decided to took my family and relatives to Naha, Japan on June. 16, 2017 by Costa Fortuna. It is the worst travel trip ever. Dinner table management is disaster. People who went on time at 7:30pm has to wait at least 30 minutes to get in and they did not let anyone even when they have empty seats. So all second run people come in together at the same time, it turned out food service is very slow and then everyone missed their show time. Seafood is not fresh, and beef is over cooked, there’s no much change on food too. on the upper deck, they have basketball court but there’s no basketball to borrow. They expect people take their children with their own basketball? Come on~ Costa is out of my cruise company list. It is the worst cruise ever. I wouldn’t advise anyone to take Costa ~ Never ~ Read Less
2 Helpful Votes
Sail Date: December 2016
HI! I would like to tell you about my last experience on the Costa Pacifica, we sailed on December 28th 2016 and got back on January 5th 2017. I travel a lot on cruises, and this was the worst cruise ever! From the beginning they are not ... Read More
HI! I would like to tell you about my last experience on the Costa Pacifica, we sailed on December 28th 2016 and got back on January 5th 2017. I travel a lot on cruises, and this was the worst cruise ever! From the beginning they are not organized, you have to wait hours everywhere. The buffet is the worst, bad food, poorly served, few amount of it at the Important hours so they ran out of it and people complain, the buffet is always dirty and the tables are always full of leftovers and dirty. Few waiters so if you need anything you have to wait. They charge for everything, the only beverage you have without paying is water! Not ice tea or juices, that if you can find a proper glass! If you go to the restaurant they don't offer a glass of water! You have to pay!! Unbelievable! The desserts suck and they don't have ice cream, only if you pay of course!!! lot of broken bones, people slipped all the time because the pool area remained always wet, they give you one pool towel, you only have a replacement if you ask your cabin waiter, so if you swim you have to remain with your wet towel all the time, really, really they don't care about the customer's need, for me this is a 2 stars ship, but they charge you as if they were a 4 stars ship, I travelled with Norwegian, Princess, Celebrity and Royal Caribbean, and I assure you this is the worst, I will never be on a Costa ship again. Another item would be the Shore Excursions, my dear fellows they suck!!!! I would do advise you to be very careful because they provide a very poor service, see if you can go on your own. Read Less
25 Helpful Votes
Sail Date: January 2015
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be ... Read More
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be part of a cruise holiday. We have a bigger complaint against the tour operator which have nothing to do with the cruise but we also have a lot to say about the actual cruise, our expectations and what we got. As far as the cruise is concerned here are my views. We were led to believe that this was a 4 star ship (and is still being advertised as such). In my opinion it was 2 / 3* and very poor. In all the decor was good and we were well looked after by our cabin girl (cleaning, making beds etc). However, we paid extra for a sea view cabin which was just big enough for a double bed with 9" on each side to get in, there was a small dressing table and a corner unit with shelves holding a TV. The porthole was above the bed and you have to stand on the bed to see out. The shower was smaller than those on Brittany Ferries which do overnight crossings, and we were provided with one miniature bar of soap between two of us for the whole voyage. There was a soap dispenser inside the shower stall which contained some harsh soap product. Because we had a long plane journey we were advised not to take too much by way of shampoo, conditioners etc (by firends) as these would be provided. We were sadly disappointed. We stayed in Travel Lodge a couple of nights after this cruise and we paid £33 for a double room and all toileteries were included, which I would have expected on a 4* cruise. Our first main impression was the food. The menu was impressive and everything looked amazing - until it arrived on your plate. They served courses out of order, food was cold or undercooked or just not what was ordered and in general mealtimes were a shambles and the food inedible. We complained to the waiters many times asking them to change dishes to what we had actually ordered or to re-cook something and, although none of this was their fault, they soon became annoyed and rude. May I state that on our table of 8 people 6 people had to send their meals back on the first night and it continued throughout the cruise. This is to say, it was not that we were over fussy but everyone was complaining. I can understand the staff becoming surly but when I asked to speak to the manager or the chef, nothing happened, no-one would speak to us. We also tried the self-service restaurant and found the food to be placed around the area in a very haphazard way, in old-fashioned serving dishes, which were often left open, making the food cold. We also found the same thing in the dishes day after day. We were assured that it was fresh food every time but who wants mashed courgettes for lunch, then dinner and then breakfast. I expected a buffet to be laid out with beautiful salads and fruits and choices of meats etc but it was just meat and 2 veg like a school canteen. We were expecting 24 / 24 hour food availability but when we had to miss lunch one day (again, due to a mess up by the staff) we found that there was no food available until 6pm and that was in the burger bar, then later and into the early hours you could get a pizza. Not quite fine dining. We did not chose to have the pre-paid drinks package as neither of us drink much alcohol so £28 a per each seemed a bit steep for a couple of glasses of wine. We could not buy the pre-paid soft drinks package as it was for under 17 year olds. That left us paying for everything. You got juice and tea/coffee a breakfast but at other meals everything was extra. So you got your meal then had to pay for a cup of coffee or a glass of water. Water was charged at US$ 4.98 per bottle. When we bought a bottle of wine with dinner we only had one glass and they would not allow us to take it into one of the lounges to finish at our leisure, or to our cabin to enjoy later. Not allowed. If you wanted anything for your cabin you had to pay for the drink (of course) but then pay US$ 9 to have it delivered, plus, lets not forget the 15% surcharge on everything, delivery and the drink or food. Next we had a problem with the excursions. We didn't book in advance as we were travelling between our home, our stopover in the UK and the airport when the information arrived. However, we did make all our bookings on the 2nd evening of the cruise and were happy with our choices. However, they lost our bookings and could not offer us any alternative or squeeze us in somewhere as everything was fully booked. They have since said it was our fault for not booking in advance but what difference would that have made if they had lost them too. It was not that we didn't book. THEY LOST OUR BOOKINGS. That mean't we had to find our own way about when the ship docked, and, unfortunately, the staff had no information about where to do, what to do independently and the ship did not even provided currency exchange as we were landing in ports with unknown currencies (such as Borneo, Brunei, Boracay etc). They didn't even know (we found out for ourselves) that the welcoming committes from each country were providing all the services the ship should have, and free of charge (i.e. no charge for changing money back and forth, free hat, bottles of water etc). As for the entertainment. We had to eat out meal at a set time and were not allowed to change that. At the end of each meal we were herded into an auditorium and were 'entertained' by what was no better than amateurish singers. One chap was quite good but I could have heard him at a local kareoke night. The shows lasted 40 minutes when the lights went up you were herded out where you had a choice of sitting in a bar or going to the casino. I expected music and dancing. Again, I was disappointed. When we did get off the ship to go ashore it could take up to 2 hours to wait your turn - this being because we were not booked on organised tours (reasons above) and spent only about 2 or 3 hours on shore, walking around the dock side and port area. To then wait up to 2 hours to get back on board, which was started early therefore cutting your time ashore even shorter. Just one final thing. Having found that there were no toiletries in the cabin we then discovered there was no shop on board to buy such things. Yes, you could buy expensive, designer watches and jewellery, you could pay US$80 for a massage or go to the salon to get your hair done. But you couldnt buy a bottle of shampoo or conditioner. To add insult to injury, no matter how much you complain, they are still happy to take a further 10% in a tipping charge, so no idea what the 15% surcharge was. I just hope that if someone is thinking of booking this cruise that you think twice. We have telephoned them to ask about the ship and according to them it is a 4* luxury cruise. When we asked for details of the ship, food, entertainment etc they said - you can read about it on the Costa website. Please .... don't go. We wasted £3,900 on this trip. But more than that, we didnt get to see any of the places we docked at and there was no trip to an orangutang reserve, just a zoo, but that is another story. Read Less
8 Helpful Votes
Sail Date: June 2014
I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems ... Read More
I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems broken down. I saw many "maintenance in progress" sign at spa, sauna rooms, bars, where we couldn't use for few days and even my cabin drawers were broken. More, the first night dinner was a chaos. The company arranged that all the passengers separated into two groups for dinner ( We couldn't pick our own times and each day can only eat once, every differ than other cruise line that I had been on). And they mess up the first dinner time so badly that we had to wait for 40 mins to have our dinner. Everyone on the second round dinner list were in front of the restaurant, yelling, it was a pretty scene. Costa should have a better management plan in terms of organizing it's dinner time. Moreover, the servers on the cruise wasn't friendly at all. I went to talk to the information desk couple times, and some of the workers had attitudes toward customers. Plus I never see the restaurant waiters smile once but messing up my food orders couple times and never pour us water until I ask for it. On the third night, the six floor was flooded because of the heavy rain on the sea---> flooded cruise? I really don't know how save will it be.... Last but not least, the food quality was the poorest!!!!!! My sister ate a ROTTEN fish one night and I got a POISONOUS potato the following dinner---> my potato had roots that were about an inch long, I really don't think they did a good job on food quality control...... The reason that I couldn't stand because the manager didn't even apologize or do anything about it! My parents and many of other passengers were complaining about lobsters the company offered was a scam, because the lobsters seem old and had very little meats in them. More, the whole ship don't offer other drinks but water except breakfast (unless you purchase them) and the water all had weird taste and smell. HORRIBLE! I was really excited about the cruise trip and expecting having a good time with my family, but all I got was anger and dissatisfaction. I DO NOT recommend anyone to choose Costa cruise line if you want to have a good memories with friends and family!!! Read Less
Sail Date: November 2010
We were tempted by the itinerary. Who wouldn't be? In particular, cruising over to the Maldives, Seychelles and Mauritius sounded very exotic. While the itinerary was exceptional, I am afraid the ship itself leaves a lot to be ... Read More
We were tempted by the itinerary. Who wouldn't be? In particular, cruising over to the Maldives, Seychelles and Mauritius sounded very exotic. While the itinerary was exceptional, I am afraid the ship itself leaves a lot to be desired. We had no issues with embarkation as is mentioned in other posts. We checked our bags in and continued shopping until we were able to board. As is typical with all cruises, we were ambushed once on board by those selling beverage packages. We were disappointed but not surprised that any wine package purchased only incorporated Italian wines. We selected the premium package and must say the wine was not what we would call premium. It was average at best and for 5 bottles at $109 Euro was a bit of a rort. Plus service charge of course!! The room was sufficient. Although I must say the bathroom was scungy with mould in the shower and behind the taps on the vanity. I did 10 rounds with the shower curtain on a regular basis and in the end decided it was a lot easier to shower without it. The toilet system is continually under stress which is most unpleasant. Many times, the toilet would not flush and there were occasions where the system was blocked. When we advised our hostess of this, she checked and advised us that this was OK, the entire level had the same problem!! For the next few hours, I needed to use the public toilets instead of our own and the smell was putrid. The choice of television stations is interesting. There is one English movie channel which plays movies at certain times of the day. Over the 3 weeks on the ship, the movies were repeated 3 times. Other selections other than European channels were Russian news being read in English and details of the ship. In other words, the TV service is what I would call substandard. Other areas on the ship are tired and dated. While the leather chairs and sofas are a nice touch, the corners are worn and overall appear scruffy. I had to laugh when on the first day I ventured out to the pool deck for a quick drink. I kid you not, the pool is about 3m by 3m. More like a plunge pool than a traditional swimming pool. You cannot 'swim' in it. I just assumed that the other pool at the back of the ship must make up for this. No! It is exactly the same size. In all my time travelling, I have never seen anything so ridiculous to cater for 1,600 guests. Our room was located directly across from the Emergency Exit. On the first and second nights, we had constant slamming doors as staff were using this exit to transfer baggage. In addition, all room service came up through this exit. Next to this exit was the cleaning cupboard. If you end up with room 7146, don't expect a good night's sleep. On the 3rd day, I approached the 'service' desk to inform them of the noise issue and to ask if there were any alternate cabins available that we may move to. The 'service' attendant stated that the ship was full and she didn't understand why I would have any issues with the noise. She said if I had an issue, I should tell the people responsible to be quiet. Hmmm, I thought that was their job. She then proceeded to tell me pointedly that noise can be expected on all cruises. Then she smiled and asked for the next guest enquiry. I guess that is what they call service. The restaurant for dinner was the only option. We found this extremely inconvenient. Dress rules apply for dinner and it would have been appropriate to offer at least one alternate option (eg, the buffet) for dinner, especially considering the total number of days the ship was at sea. A pizza bar did open at 8pm each night, but one can only eat so much pizza. The one night we opted for pizza, the dough was not cooked and the while dish lacked flavour. Truly awful. The food was average. The choices were varied and always contained vegetarian options. Seafood was available on a regular basis which was good. The best offering of the day was generally the buffet at lunch - a great deal of variety and specials. However, in the end I compared this buffet with that of a pig's trough. I learned quickly not to get in between a hungry European guest and the buffet. If you did, you were in danger of losing body parts. People consistently were rude, pushing in front and eating in gigantic proportions. Poor hygiene was on full display. The buffet obviously is unable to cater for the entire number of guests on board and it is frustrating when other guests treat this buffet as the social centre of the ship instead of being efficient and completing their meal so others could be seated. The breakfast catered mainly for the European guests on board. Toast was more like a Cruskit, but there were plenty of pastries available if you wanted. In fact, over half of the buffet consisted of these pastries. Salami seemed popular for breakfast! The quality was a lot less than what I have experienced in hotels and on other cruises. The tours were limited for English speaking guests. This was further exaggerated by bilingual guests choosing the English speaking tours. We spoke with many other English speaking guests who had many of their tours cancelled. Worse still, it seemed that the cheaper tours were the ones cancelled (by cheap I mean $50 - $80 Euro) while the more expensive tours proceeded. There was a significant lack of organisation. Many tours were late and you were not kept informed by the tour organisers - just left sitting in the opera lounge waiting for your number to be called. On one tour in Seychelles, an announcement was made 15 minutes after the due departure time that we would be ready to go in 5 minutes. We were moved out 45 minutes late. For a $184 Euro excursion, an apology or explanation would have been nice. By this stage of our trip, we knew better. The same old issues arose on our tours as happens on all of them. Ignorant and selfish guests were consistently late back to the bus. However, the worst incident of lateness was a Costa staff member. The guests waited on a bus in Reunion Island for 25 minutes for a Costa staff member and his partner. We applauded them when they finally made it back to the bus. His comment? "Don't worry, the ship won't leave without me". This pretty much sums up the attitude of the staff on board. I truly believe that they are indifferent to the experience of the paying guests. The overall disorganisation by staff came to a head two days before we disembarked. Upon arriving at Mauritius, we were instructed to pick up our passports and that we would all individually undergo a customs interview with a Mauritius official. For those heading on tours for the day, we were asked to line up from 8am. Other guests wanting to go ashore were to follow at 8.30am. Knowing this could be a bit of a debacle, we started lining up at 7.30am. Already, there were around 12 people in front of us. Quite quickly the line grew and as usual, people consistently attempted to push in and get to the front of the queue. The Mauritius officials were late which added to the hysteria. Guests were shouting at each other, different nationalities were fighting each other, age was no barrier to aggression and I actually felt scared at one point that there was going to be an all in brawl. Finally at 8am, the Costa staff placed barriers up to stop people attempting to push in. The line ended up being from one end of the ship to the other. What a disgrace. This could have been organised so much better, I cannot believe with their experience that they would not intuitively understand how this frustrated some of the passengers. But again, as I have said, I really don't think they care. Due to the cost of the tours, it was evident that a lot of guests chose to stay on board or do their own thing. We had many days at sea and I must say the entertainment budget must be very constrained. Entertainment consisted of trivia competitions (skewed towards European trivia of course), a professor providing history talks, sessions from the Spa about keeping your tan, losing your kilos or having the perfect abs (same thing every day and more or less just a sales pitch), and some religious activities. Prizes for winning competitions were limited to Costa notepads, mousepads and other cheap gadgets. We just kept to ourselves when at sea and lucky I had several books and an IPhone handy. The ship provides WiFi which is great, but at $24 Euro of 3 hours is absolutely a ridiculous price. Some other things to note: Alcohol is ridiculously overpriced - if you like a drink, be prepared for a massive bill; Don't by any means get any laundry done unless you have a spare $150 Euro; Be prepared for massive currency discounts when changing into Euro's - worse than an agent; Take hand sanitiser with you - insufficient supplies on board. The good points? The service staff and the actual places we visited. We will never cruise with Costa again. When completing the feedback forms, we were told we were in with a chance at winning a free cruise. One, I do not believe Costa would give away something for free and two, even if I won, I would be loathe to take up the opportunity. Way better cruises available for similar prices. Read Less
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