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Cruise Ratings
1 Helpful Vote
Sail Date: March 2019
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - ... Read More
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - Entertainment all in Spanish (good for South American passengers) - Day of departure (must leave room by 8am) - Restaurants- can not chose where to sit and you get half hour slot to attend restaurant otherwise you will not enter. For instance, number 312 must attend dinner by 7-7:30pm. Furthermore, lido desk 9 all 5 restaurants serve same food - No English Channel on TV - You must pay tips at the end in American dollars, and must be on credit card. Coming from UK we only had debit card -Orange juice is waterly, and jo hot drink throughout the day apart from breakfast and afternoon tea at 4pm - Desk 2 is noisy and you hear music playing. It is annoying to hear at 11pm! Good: -Some islands were beautiful -We had nice guy who did the room -Gym - interior nice Read Less
1 Helpful Vote
Sail Date: February 2019
A last minute purchase, at the urging of my wife I took the plunge (so to speak) and bought our 14 day Buenos Aires to Rio De Janeiro cruise. By the time I got to the actual purchase pickings were slim and I had to agree to have my cabin ... Read More
A last minute purchase, at the urging of my wife I took the plunge (so to speak) and bought our 14 day Buenos Aires to Rio De Janeiro cruise. By the time I got to the actual purchase pickings were slim and I had to agree to have my cabin selected by the Costa staff. I bought the tickets, and only a few days later got to sit down and read reviews of the Fascinosa. I actually told my wife "I'm prepared to eat the lost $2k, I made a mistake, sorry". But what with anticipation and Rio's carnival looming, she persuaded me to go anyway. One's memory tends to gloss over things later that were a big deal at the time, like the strong smell of excrement in the passageway outside our cabin at all times, The faulty toilet flush mechanism that failed 4 times during a 14 day cruise. Or the gritty feeling underfoot that forced me to demand our steward vacuum the carpet. I don't want this to become an encyclopedia but there is no way to pass on the experience without going into detail. The theatre hosted some splendid live productions, with truly gifted performers and a delightful repertoire. Marred by a self promoting "cruise director" who instructed the audience to give top marks for him. Taken tongue in cheek, this might be excusable but the relentless barrage of juvenile, racially toned "humor" had the audience too embarassed not to applaud. The restaurants were passable, portions were appropriate and well presente, service good. Shore excursions with Costa should be avoided in my opinion. Overpriced and "one size fits all" we were happy that we only signed up for one (Uruguay). Being new to cruising, perhaps I appear harsh but I am reporting what I saw. Alas time prevents me from continuing while things are fresh in my mind, but happily this cruise will eventually be forgotten. Read Less
Sail Date: February 2019
We chose this cruise to extend our warm weather holiday and because the dates worked. We had just come off a 19 night Ft.Lauderdale - B.A. cruise on the Royal Princess plus a 2 day visit to Iguazu Falls. Your first ... Read More
We chose this cruise to extend our warm weather holiday and because the dates worked. We had just come off a 19 night Ft.Lauderdale - B.A. cruise on the Royal Princess plus a 2 day visit to Iguazu Falls. Your first impression starts at the cruise terminal check in which is disorganized. Once on the ship we were pleasantly surprised at the size of our premium balcony stateroom, but the balcony itself is small and the furniture is old,uncomfortable and soiled looking. We found out the next morning that the bathroom shower is poorly designed and the water leaks all over the floor because the shower curtain is too short. We pointed this out to our harried room steward who said he would have it replaced, but it never was. We used towels to soak up the leaking water every day for our 7 day cruise...how is this more efficient than fixing the shower? Our next disappointment was a the buffet restaurant which was chaos for breakfast and lunch. It is so poorly laid out that each meal turns into a free for all just to get your meal then another free for all to find a table.There seems to be a chronic shortage of seating which made us dread going up to the buffet. On sea days, when everyone is onboard the buffet situation is even worse, so we resorted to the dining room where it was marginally less chaotic for breakfast, but still unpleasant. We chose the early assigned seating for dinner in the dining room because they don’t offer open seating. Dinner was a relief because it was calm and collected and our waiter”Dino” was a Pro. The dinner menu’s were good as was the food quality, but beware that water is not included with dinner unless paid for i.e. bottled water. The wine prices on Costa are slightly less that other Cruise Lines i.e. a bottle of Chianti was $25 whereas the cheapest red wine on a Princess was $32. Aside from our balcony, which was never cleaned, the general condition of the ship was good. The decor could be described as “gaudy” The fitness centre had an adequate number of machines (some defective) but disinfecting wipes were not provided. There is a good sauna in the fitness center’s change room which was a welcome inclusion We usually cruise on Celebrity,Holland America and Princess, so if you are used to any of these lines you will be in for a culture shock. If you can get over it (as we did) you willappreciate the diversity of entertainment which is quite good on Costa, with many lounges,a very large theatre with excellent shows and a nightclub with good bands and dancing every night. Our itinerary along the Brazilian coast involved 3 stops in small ports that requiredtendering for each (one being 1/2 hour in each direction) English is not common on shoreso our general routine was walking around town,a bit of shopping then wifi and a drink allaccomplished with sign language. We both agreed that we would not sail on Costa again, which is a shame, because we felt the staff all worked hard,and the entertainment was good,but they could not make up for the buffet chaos,understaffing,poor ship design, and poor management. Read Less
13 Helpful Votes
Sail Date: March 2017
We chose this cruise based on the ports of call and the price. We paid £1300 pp for a premium inside cabin and for a 19 night cruise this was amazing so you need to decide if you think that my negatives outweigh the positives (overall ... Read More
We chose this cruise based on the ports of call and the price. We paid £1300 pp for a premium inside cabin and for a 19 night cruise this was amazing so you need to decide if you think that my negatives outweigh the positives (overall probably not but they may put us off Costa in the future). Included in the price: we flew to Lisbon, stayed 1 night B&B in an OK hotel and then had a full day in Lisbon; we then flew overnight to Sao Paulo and stayed B&B in the Marriott Hotel which was excellent. The following day we transferred to the ship in Santos. The cruise was 19 days taking in 5 stops in Brazil and then across the Atlantic to Teneriffe, Casablanca, Allicante and then to Genoa where we disembarked and were transferred to Milan where we had a further night B&B at the Hilton in Malpensa. Value for money was amazing overall but there were a number of issues; the entertainment in the main theatre was very poor, we have cruised with many cruise lines (including Costa before) and this was by far the poorest we have experienced and with a 5 day at sea crossing the Atlantic it was very disappointing. As dancers we enjoy the opportunity to dance on the ships and whilst we appreciate that on the Italian lines we get mainly Latin American dancing there were a number of Ballroom sessions which barely included any ballroom. The food was OK although my wife has Coeliac Disease which entails a wheat/barley free diet and whilst on previous cruises this has been very well catered for on this occasion the menu was very limited with many repeats. The overall service was good and our cabin attendant possibly the most pleasant that we have known, well done Soni... The other issue relates to the compulsory $12.5 gratuity which over a 19 night cruise proved to be very expensive. Overall some very good bits and some fairly poor. Read Less
3 Helpful Votes
Sail Date: March 2017
The organisation on this ship was terrible from the start, people pushing and shoving even fighting to get anywhere, food in the restaurant was not good, meat was mostly fat and grisly, potatoes mostly water I think they were made up with ... Read More
The organisation on this ship was terrible from the start, people pushing and shoving even fighting to get anywhere, food in the restaurant was not good, meat was mostly fat and grisly, potatoes mostly water I think they were made up with powder and water, not nice at all, No water served with the evening dinner unless you paid 2.50 a glass, no tea or coffee served after the meal. You could not get a hot drink, tea,coffee, etc if you missed breakfast which was 8-9 in the morning, or afternoon tea 4-5, if you wanted one any other time you had to pay. Hardly any deckchairs were available, this ship does not cater for so many people...3,500 thousand...(and only 1,000 staff,) with lots of young children running about day and night, even in the evening shows and evening restaurants disturbing everybody. We asked to opt out of the gratuity payment as we did not think we should pay for service that we did not receive, but we were denied this, we were told it was mandatory, so were made to pay an extra 500 dollars on top of our initial payment. Apparently no person was supposed to enter the dining rooms with only skimpy swimming ware, but this was not enforced as lots of people even sat in the self service restaurant with wet costumes on. We tried to sit in some comfortable chairs in the foyer, but stuck to the leather as they were filthy and I never saw a cleaner. The toilets around the ship were often blocked and overflowing onto the floor, such a health hazard, When we complained, the staff were very rude and never helpful. These cruises cost a lot of hard earned money, and you do expect better treatment than we got There were lots of passengers complaining about all the above, not just us. If you want a nice peaceful holiday DON'T go with Costa We have been on P&O cruises and 6 times on Cunard cruises with not one complaint, Read Less
2 Helpful Votes
Sail Date: February 2017
This is an 8 day cruise with three ( 2 consecutive ) sea days. I don't know why the crew insisted on keeping the lido pool roof closed during all sea days (despite of sunshine and 27oC) creating an awful combination of food smell ... Read More
This is an 8 day cruise with three ( 2 consecutive ) sea days. I don't know why the crew insisted on keeping the lido pool roof closed during all sea days (despite of sunshine and 27oC) creating an awful combination of food smell + pool chlorine + workout sweat, and isolating the others decks (10 and 11) from all the pool parties and contests. Nobody in our party of 22 wanted to go there. The lido buffet has insuficient lines for all the crowd on sea days, and many lines are permanently closed. Water machine on lido never had ice. No pizza, no ice cream or sandwiches on lido. No fruit juice machines after 11 AM. After 22:30h, it is very difficult to find food, there is only one line open at a time by night. By the way, some of the Costa Cruise Line policies are not kind: no free tap water during dinner, no laundries, no towel huts on pool. On the other hand, I saw top theater shows, entertainment staff is very good and guest services solved all my issues quickly. Read Less
12 Helpful Votes
Sail Date: January 2017
During the dates of 20-28 January 2012, I had a perfect experience aboard the Carnival Dream, for a 7-day Western Caribbean Cruise. Everything was spot-on, to include: dining, public rooms, the cabin, entertainment, value for money, and ... Read More
During the dates of 20-28 January 2012, I had a perfect experience aboard the Carnival Dream, for a 7-day Western Caribbean Cruise. Everything was spot-on, to include: dining, public rooms, the cabin, entertainment, value for money, and the service. I attempted to replicate this experience for my young-adult daughter’s college graduation present. I took leave from the Army and my daughter took leave from her new job. We traveled from the United States to Argentina to port. Our experience was traumatic, awful, perplexing, and cost approximately $10,000. If it was a great experience-awesome! However, I need to block out this terrible experience. Overall: Four of approximately 3,000 passengers spoke English. My daughter and I were two of those four. The remaining passengers were from Argentina or Brazil. All onboard and excursion activities were in Italian, Spanish, and Portuguese. Due to the low amount of English speaking passengers-no translators were available. We were ok in the beginning, as our strategy was to adapt and overcome. Dining: Our assigned seat was at 7:45 p.m., at the New York New York restaurant. Our waiters were excellent, very kind, prompt, and personable. The food was good. The 9th deck Buffet La Paloma equaled a feeding trough. During peak hours, the following was served: focaccia, focaccia with tomato sauce, and finger sandwiches. I think they served in this manner trying to ration the lunchmeat and cheese because that was the main fare during all 3 meals and open-for business-times. Seating did not exist. Children and adults pushing, shoving, kids sitting on the food and beverage bars, tables never had an opportunity to be cleaned. The food trough was, “Survival of the Fittest.” My daughter and I sat on the stairs leading to the cabins twice-as there was no place to sit in the Paloma. The staff could not keep up. PUBLIC ROOMS: This ship had 3 very small swimming pools and one water slide. All were saturated with mostly children and some adults. The same goes for the 3 hot-tubs. My daughter and I deemed them as cesspools. Children were running through the halls at all hours-screaming, blowing whistles…… There was no escape from screaming children. CABIN: We paid for a porthole room. Good space, however-the shower flooded the entire bathroom every time. Our stateroom attendant said, “If there are any problems, the toilets usually don’t flush.” However, he did an awesome job keeping up our room and providing towels so we could wipe up the floods. ENTERTAINMENT: It was limited because of the language barrier. I have never played so many games of cards in a short period of time in my life-in the cabin. VALUE FOR MONEY: Terrible. SERVICE: The staff was trying so hard with what they had. Our New York New York guys were great, and so was the stateroom attendant. One Senior Guest Service Attendant was our English lifeline. She offered her phone number and was scheduled for availability for one hour twice a-day. She also ensured we got to the right place at the right time concerning our shore excursions. STRANDED: At 7:00 p.m., the ship was scheduled to depart Montevideo, Uruguay. At 9:00 p.m., the passengers received an announcement that said, “Attention please, we are currently delayed from leaving the port because of weather. We will provide an update to you in approximately 3 hours.” That’s understandable. The next morning at 9:00 a.m. we were still there and had received no announcements. The stateroom staff went about their duties, but also did not know the update. When the announcements finally did occur, they were never in English. We tracked down our lifeline for updates. She told us, “You have to vacate your cabin at 2:00p.m., and the cruise line will assist in making new return arrangements for you at their expense.” While we waited, I tried to use my cruise card to access ship computers for internet so I could change our travel arrangements myself. The cards had been shut off. I was at the mercy of the ship. We were incarcerated. My daughter and I hunkered down in a corner. The 3,000 passengers were corralled to New York New York and the 9th deck food hell. Some passengers were handicapped and could not maneuver the crowd. Both locations had overwhelmed the staff. I was able to bring back several plates from New York New York. The waitress tried to tell me, “You can’t bring food in here (our campsite) several times. I disregarded and shared the plates with those around us. The passengers were becoming riled. I got back in line to check with our English speaking lifeline (2 hours). She said, “The cruise is not liable because of weather. I will help you find new tickets to purchase.” That price would have been $5,000 again. I said, “I am not paying for new tickets!” She told me to cut to the front of the other customer service line with approximately 300 irate passengers screaming and waving their arms. I said, “I can’t cut that line-they will kill me!” I need you to take me to the front!” She did. She took me to a computer and a phone behind the counter. I was able to change our tickets without extra charge. THE RIOT: Passengers had color-coded luggage tags that determined our order of disembarkation. The increments were supposed to begin departing at 8:30 p.m. Staging was in the theater. Now, passengers were beginning to riot and protest. One lady started this on the stage by chanting and screaming. Others were joining her and a petition was circulating the population. Staff and the 3 available security officers tried to intervene, but left. My daughter and I decided things were getting out of hand and we needed to find our lifeline. We found her with the other English speaking couple. She guided us to an alternate route that allowed us to depart with minimal confrontation. People were becoming physically aggressive. The last increment of passengers was scheduled to depart at 11:00 p.m. BOTTOM LINE: The passengers and staff of this cruise knew we were supposed to disembark on time so that a new group of passengers could board. The dollar was the bottom line. The Costa Pacifica strategy: contain current passengers to allow preparation for next group of passengers to expedite a further money-making opportunity. There is a line between making money and treating people humanely. I have been a loyal customer as I shared my original positive experience with so many people. I am both bothered and concerned by my and my daughter’s awful experience. I don’t think I could trust another cruise again. Read Less
26 Helpful Votes
Sail Date: February 2016
Introduction. If you only want to read a "short and sweet" review, stop now and read a different review. If you want to learn about the kind of cruise product Costa is offering the South American market, read on and you might ... Read More
Introduction. If you only want to read a "short and sweet" review, stop now and read a different review. If you want to learn about the kind of cruise product Costa is offering the South American market, read on and you might find this review informative. A brief word about my cruise experience to give a measure of insight into my observations. I have been on approximately 80 cruises on all level of cruise lines from Crystal/Seabourn/ Azamara/Oceania/ Celebrity/MSC/Royal Carib/ Carnival and others. In a prior life I was a lawyer. I'm not rich, but comfortable enough to take 3 or 4 cruises a year. I consider myself pretty sophisticated, but not elitist. I now live in both NYC and Bs As. My girl friend (a Portena) and I wanted to take a cruise and to take her daughter and the daughter's boy friend with us - their first cruise. I thought this mini cruise RT from Bs As to Punta del Este and Montevideo would be an appropriate first cruise for the kids (21 years old). Costa is not my favorite line by a long shot, but I had sailed on this same ship for about 14 nights on a transatlantic cruise about two years ago. I was in Samsara and it wasn't that bad. Moreover, 3 nights, no air purchase necessary, and Samsara was kind of nice because of the dedicated dining room. An easy intro to cruising for the kids I thought. I was a bit surprised with the pricing and terms available via the So Am travel agents my Buenos Aires girl friend consulted to book the cruise. First, you had to buy the drink package (brindiamo) when booking a Samsara cabin. No other option. The price for 3 nights for each of our two inside Samsara cabins with brinidamo and prepaid grats was about $1350 ($2700 for both). I thought that was kind of pricey (450/night per cabin), but what the heck, it was certainly not an expensive cruise and the Samsara level was pretty nice...so I thought. Embarkation/Disembarkation We planned to arrive around 3pm in hopes of avoiding the rush. The terminal is a 10 minute cab ride from my Recoleta apt. Unfortunately, boarding did not start on time (noon) as there was apparently some kind of problem (reported to be wind and cargo container related) so we became mired in the process along with most of the other 3800 pax whose numbers were waiting to be called to start the process, go through immigration, etc. Fortunately, we met a friend who worked at the terminal and he was able to help us check in "smoothly" (bypass the lines). Curiously, by order of the local authorities no refreshments can be offered by the cruise line in the pax terminal. There is only one café in the huge terminal and I suspect the owner is politically connected because this one café has a monopoly on refreshments. Why else would authorities prohibit cruise lines from offering guests even a glass of water? Corruption rears its ugly head once more in Bs As. Check-in struck me as unique because no onboard room cards were distributed prior to embarking. The cards were awaiting you on your cabin bed. One is required to register a credit (not debit) card within 48 hours of boarding at guest services or at one of the several machines located onboard designed for this purpose. That was a first for me. Pax are not assisted to their cabins, but we managed to locate our adjoining Samsara inside cabins without difficulty. By the time we got to our cabin, washed up, and looked for some lunch, it was about 4:30 pm. Gratefully, the buffet was kept open longer than the posted 5 pm closure as many pax simply did not get a chance to eat before then by virtue of the delayed boarding. Disembarkation was a joke. The ship's daily paper did not have info about disembarkation or breakfast availability. Though different colored luggage tags were left in the cabin , no colors were announced. People just filed off as they pleased. Luggage was available at the gangway alongside the ship so we had to shlep our own bags to board a bus that took us to the terminal. There were 3 large ships disembarking that morning (10,000 pax). Customs did not exist. We were herded like cattle through the terminal past customs, no declarations of any kind, to the masses waiting out side struggling to get taxis that were not going to overcharge. We walked a couple of blocks away from the terminal and caught taxis to take us to our respective destinations (nearby Retiro and nearby Recoleta to my apt). What a nightmare. Cabins. I had sailed a transatlantic cruise about 2 years earlier on the Fascinosa in a Samsara class cabin which is why I booked the Samsara class on this minicruise. Samsara cabin occupants had a dedicated dining room that was far superior to the MDR and alone justified the higher cost IMO (not to mention access to the restricted Spa facilities). I was soon to find out that as the result of a recent policy change even Samsara occupants are now required to pay $28.50 pp to dine in the "Samsara" restaurant. I found that out only after dining there the first night of the cruise. My inside Samsara cabin had a bed that was situated so close to a wall and desk that getting out of bed on that sde meant squeezing through an uncomfortably narraw space. Bad. Our flat screen TV (about 26 inches) was located as far from the head of the bed as possible making viewing a bit strained but that turned out to be unimportant because there was very limited programming and what there was, was not unexpectedly, in Spanish (or Portugues).There was sufficient closet and drawer space for a mini cruise, but I doubt it would have been comfortably sufficient for a longer cruise. The shower pressure in the bath was low which was a minor annoyance, but oddly there was no hair conditioner or shampoo. My girlfriend has hair like Shakira so conditioner is an absolute must. I have never been on a ship, much less in a supposedly superior cabin class like Samsara, where shampoo and hair conditioner was not supplied. I had to call guest services twice to get some little bottles delivered to the cabin. Not sure if this was SOP or our steward simply forgot to place the bottles in our bathroom. Bad. When we went to the dedicated Samsara spa we were told by reception there that in order to get robes we had to ask our room steward. Subsequently, our room steward told us to get the robes at the spa. Hello? I was now beginning to entertain some doubts about this cruise. Another call to guest services resolved the matter. Passengers. The older I get, the more I find myself liking little kids. They are a pleasure to observe and there were lots on board (summer vacation was just ending). A whole lot. Maybe too many to suit some, but in So Am, more so than in the US, little kids hang with the grown ups till all hours. It's the culture. Apparently, it's also the culture to dress down. Generally speaking, the dress of most passengers often bordered on unintentional punk. Good slacks and a collared shirt were rare even on gala night which, due to the brevity of this cruise, was combined with "white" night. I was one of few who even bothered to wear a sports jacket. Go figure. Shorts prevailed which was actually kind of interesting given the number of women with good legs. (Of course, lest my darling girl friend misinterpret this observation, it was purely for the purpose of reportage. I couldn't care less. Really, dear.) The culture of So Americans is also more dance oriented and the dance floors located throughout the ship were frequently full of pax learning a new step or doing salsa or cumbia or you name it. They really get into it. The music was great especially at the main lobby atrium lounge where a surprisingly "big" sound was generated by a couple of alternating, equally talented keyboard singers backed by recorded dance music. Dining. My Samsara package included the "brindiamo' beverage package. Unfortunately, mixed cocktails like cosmopolitans, negronis or pina coladas were not included in the package. Thankfully, waiters at all bars would serve non-alcoholic cosmos, pina coladas etc and then serve you a jigger of vodka or rum so you could mix your own cocktail and not pay the $11 you would otherwise have to pay notwithstanding "brindiamo." Go figure. As I mentioned, I bought the Samsara cabins anyway because I thought the dedicated dining room was part of the deal. I discovered it was NOT only after dining there the first night. I then really began to question why the inside cabins were each $1350 for 3 nights. The Samsara dining room was very good when I thought it was included in my package. Well prepared duck ala orange with chestnuts, A nice grilled salmon with a large langostina sitting atop it. Really nice food with excellent service. There were very few diners in the room so we had practically all wait staff to ourselves. However, at $28.50 pp surcharge, I wasn't sure it was THAT good. At least, I wasn't sure until I ate in the MDR on the 3rd and final night and had an atrocious meal. I 'd gladly pay the surcharge to avoid the slop they throw at you in the MDR. And that included a grilled lobster for a $17 surcharge. The lobster was dry and small. It was served without drawn butter and when I asked our pleasant and hard working waiter for some, he brought individual wrapped butter pats. He had no idea what drawn butter was. Bad training. As bad as the lobster was, it was much, much better than the advertised chef's special that night which I can best describe as a ground porkburger that tasted as if it might be reconstituted dog food. It was no better than the reconstituted powdered eggs I had for breakfast on the disembarkation day. Yuch. Inedible. To paraphrase an old joke: Gee whiz , Costa. What did you do with the money? What money? The money we gave you to buy food! We ate breakfast first morning in the MDR. We could order eggs, etc, from our waiter (nice guy and hard working as usual), but still had to leave our table to get fruit from a nearby buffet. Hmm. When we ate in the "lido" buffet the next day, I found it terribly difficult to locate bacon and eggs. There was bacon at the omelet station, but it wasn't visible and there was no easy signage informing you it was available at that station. So one walks around a large area looking for stuff. Ditto for bread. There was no toaster near a bread tray. Where the heck could I toast my bread. Go wandering some more. When I mentioned this to a chef he began to argue as if having a toaster was impossible- not enough space. Hmm. Bad. We did have one lucky break - sort of. We were assigned to the early seating in the MDR as appeared on the back of the room card. After the first night at the Samsara, I went to guest services to change our first seating (8;45) to second seating (10:15). (We eat late in So Am.) I was told I had to consult the maître 'd at 7:45 pm when he would be at the MDR. At about 7:55 my girl friend went to the MDR to change the seating. The maître said it was impossible, but treated her so impolitely my normally even tempered darling was upset and got angry, righteously so. We called the dining room mgr and after explaining what happened he comped us at the Samsara for that night and changed us to late seating for the 3rd and final night. He remembered me from my TA two years earlier. High fives all around. Entertainment. In the main theater/show room there was a magician on the first night who was good. We only caught part of his act. There was an acrobatic high rope duo the next night. Pretty good. On the last night, the ship's company put on a show (Radio) which as far as these kinds of shows go, I thought was not very good. Music was too loud, dancing was spotty - not my cup of tea and not all that well received by the audience as far as I could tell. However, the entertainment throughout other parts of the ship (grand bar Topkapi, atrium bar, outside pool deck) was all great. Lots of singing and dancing till the wee hours. So I was told - I crash at about 12:30. We danced a lot before that. Conclusion. For the price I paid this was a terrible cruise. The food in the MDR was laughingly bad. The cabin was smallish, poorly laid out and ill supplied. Service was only proper after several calls to guest services. Who wants to have to complain to get things right? Read Less
14 Helpful Votes
Sail Date: December 2015
Wife and I were celebrating our 15th wedding anniversary and decided to take the Costa Lines Fascinosa cruise from Argentina, to Brazil, Uruguay and back. Some things were good like the nice cabin with a balcony and a cabin boy (Joao) ... Read More
Wife and I were celebrating our 15th wedding anniversary and decided to take the Costa Lines Fascinosa cruise from Argentina, to Brazil, Uruguay and back. Some things were good like the nice cabin with a balcony and a cabin boy (Joao) that made life easy for us with great cabin service and a constant friendly smile. The Samsara Spa experience at their thermal baths package was a good value for a wonderful relaxing daily experience. Entertainment and music was good for our dancing and listening pleasure. The ship halls, walls and bars are luxurious although of an overloaded kind of decoration. The pool facilities are good and so are the hot water Jacuzzis. We can’t comment on the shore excursions because we found them to be expensive, several other passengers that had used them were unpleased and we decided to do our own excursions which turned out great. Boarding and unboarding the ship was orderly. On the negative side Costa Fascinosa had the worst food quality and food availability we had ever experienced in a cruise ship. Mostly lots of bread, pastries and cold pizza, very little prepared food and hardly any availability of grilled items. The dinning experience was unsatisfactory as the service between plates was unjustly slow and the waiting became obnoxious. The waiter was nice and attentive but apparently overburdened with too many tables to service or too slow of a kitchen service. Dinner was a 2-1/2 hours event at times, just too slow for our enjoyment. We made the mistake of purchasing one of Costa Fascinosas “unlimited daily wine and water packages” for $40 plus 15% service charge per person per day. They turned out to have the cheapest tasting lowest quality wine (we tried the 2 kinds of reds they had) we had ever experienced. The “unlimited water” part of the $40 per person a day package caused us the most anger. You had “unlimited water” yet couldn’t get a bottle of your own water to take to your room and they forced you to refill very small 7oz glasses, one by one, for all your daily water needs. Each 7oz glass of water of your “unlimited water package” requires you to go to a bar, put it on your cruise card and they wont give you more than one (1) glass of water per request. My wife and I had to go from bar to bar, several times a day, collecting and carrying multiple small 7oz glasses of water, in multiple trips in order to have some water back at our cabin, simply ridiculous. The water “scarcity” we experienced and the hours spent collecting ultra small glasses of water to get the benefit of our “unlimited water package” was indeed aggravating specially since a majority of the crew seemed angry or displeased with their work by showing a negative attitude when we asked for service. Some crew were nice and even smiled, the majority seemed very displeased with their work environment and treated us with contempt. Costa Line is very expensive when compared with other cruises we have been to. The Samsara’s Spa massage at $179 per person turned out to be an over short massage (40 minutes) that had as its goal trying to sell us an expensive package of high priced products we didn’t need. As a summary we can say that after having done over 12 cruises the Costa Fascinosa cruise has been our WORST ever vacation investment. In fact, it has been our only negative experience ever in cruise lines. We wouldn’t recommend Costa Lines to anybody that would like to get their moneys worth on a quality vacation cruise. Read Less
12 Helpful Votes
Sail Date: December 2015
I like to start off with good things to say, the bread, pastries, deserts, our table waiters and cabin steward and dance lessons were all good. Outside of that the experience on the ship was the worst. This was our 16th cruise and 9th ... Read More
I like to start off with good things to say, the bread, pastries, deserts, our table waiters and cabin steward and dance lessons were all good. Outside of that the experience on the ship was the worst. This was our 16th cruise and 9th with our son. So I will compare with my previous experiences. The Costa Deliziosa has interiors that are very tacky and gaudy, your reflection will follow you everywhere and after a while you will get annoyed that 12 of you are moving in unison everywhere. The color Red is overdone to a point where now it is no longer my favorite color. Everything is in Italian, and English is the 5th language after, French, German, Spanish and Portuguese. The food choices were very limited and the stations that they had setup had very long lines. Being a vegetarian limits your choice even more. For breakfast (because of their limited choices) everyone wanted fresh eggs or fresh omelets and the lines would move at a snail pace cause the poor guy (yes one guy) making the fresh eggs an omelets just could not keep up. By the way they use European powder mixes for scrambled eggs and I cant even describe to you the texture of that supposedly edible item. The other problem was the slick floor tile they used along the main isles, so along with the crowded lines one had to share the crowed isles cause by the second day on the ship everyone was walking slow in the isles. I did not know if staff was new, however most of them could not answer questions, they had to look for someone who knew the answer or they said I dont know. The Asian staff was helpful the rest of them did not speak English or at least conveyed that they dont understand English. Their shows were okay nothing with a wow factor, same old dancing groups, singers, magicians etc.. They were big into selling us a trip into diamonds international where they showcased the variety of the best products to get at bargain prices. We skipped a beautiful day in Costa Maya because according to the "authorities" it was choppy. Later we heard that Costa did not dock the pier cause they did not want to pay the dock fees. Dont know how far this is true, but its quite possible. Compared to my travels around the Caribbean and the world we have docked and tendered in far worse choppy conditions. Anyways we will never know the real reason for skipping a port with a pier to dock, especially because a ship from princess cruise had already docked before us. Lastly I was really shocked by the rudeness of the passengers. We had 3 incidents where we (my spouse, my son and I) were told off by the passengers. Im not sure if the Europeans hate Americans or it was just a racial thing, however in the 16 years we have traveled in cruises and made so many new friends from all over the world, this was by far the rudest crowd of Europeans. And I spoke to several Americans of different age groups and they all said it will be the last time they will cruise with Costa. I also got talking to the nicer staff who spoke good English and they were all telling us of how chincyer the Costa company has gotten with wages and other means of slashing salaries after the Concordia disaster. I have never written reviews however I felt that this one deserved one cause it truly was the worst cruising experience we had. I hope that your experience is better than ours. To end on a good note we had a great American family who were our dinner mates. They are now our friends for life. We requested special vegetarian meals for dinner which were good. Read Less
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