I have nothing but good stuff to say about the ship and its staff. The blue collar workers you meet in the hallways and at the restaurants? Exceptional. My cabin was kept spotless, the hallways I walked were always clean and neat. Even if someone on the staff didn't speak a word of English, they made it clear that they were happy to be there to assist you. Our group had people with mobility ...
Originally we chose this cruise mainly because of the ports it was due to stop at in Israel, Egypt and Cyprus, but this itinerary was amended when Israel declared war on the Palestinians and these ports were replaced by others in Turkey and Tunisia. This was obviously not the fault of Costa Cruises.
Overall we enjoyed the cruise, but not Costa and unfortunately we wouldn't ever travel with them ...
Did a 3 night mini cruise and had an enjoyable time overall.
We weren’t fans of the breakfast and lunch buffets; it was too much a canteen. We are used to P&O and Royal Caribbean where you are able to help yourself rather than queue for someone else to put everything on the plate for you. The queues for drinks were also huge so we never enjoyed a drink with lunch.
Unfortunately we were put ...
I hadn't cruised with Costa before, but with 5 other lines. The itinerary (Spain to Brazil) interested me as a biologist and natural history photographer, and the price was very reasonable, probably because the relocation nature and the lack of port visits meant the ship was (according to the crew) about half empty. My double cabin, for one person and no single supplement, was outstanding value ...
Terrible experience. A constant struggle against the the very unhappy and agressive employees, bad and scarce food, bad or absent service, bad organization and lack of customer service on all ends. Very long waiting lines everywhere and for everything. Salad was a luxury good on board. Either one day carrots or one day bell pepper. Both was.impossible. Generally not a very good quality, neither ...
7 complaints and 2 compliments:
COMPLAINTS:
1. Change of itinerary due to vis major. As on the 7. October 2023. the war between Gaza and Israel suddenly begun, Costa changed our itinerary and instead of docking in Ashdod (Israel), Alexandria (Egypt), and Limassol (Cyprus) the new itinerary included Istanbul and Izmir (Turkey) and Volos and Piraeus (Greece). The passengers were informed of ...
We choose a nice cruise from Savona around the Mediterranian Sea.
But very bad service, unfriendly crew and bar members at the pool area and also in the main restaurant.
At a White Party Night, waiters going around with a trolley and want to sell you "White Sangria", you have to pay fot it extra. 6 Euro for a glass of Sangria !!
French fries / burgers after 5 pm also for extra paying ...
As a first time cruiser from South Africa, our family did the European cruise which was absolutely amazing from the ports we stopped at and being on the ship as a family. We enjoyed our time together although we were shocked at all the additional service fees charged from mandatory daily service fees (on top of an all inclusive package) as well as purchasing anything onboard e.g. a coke is ...
This was my second cruise with Costa. First one was with Smeralda . Check-in and access of the cabin worked well. Deck 2 insides. The journey from Copenhagen Danmark to Tarragona Spain went perfectly.
The cabin was okey, interior grey but the bed was really good. The food is varied, the breakfast and lunch buffet is tasteless ,hot food is cold when you have found somewhere to sit. Restaurant ...
What should have been a relaxing cruise for two ended up as a constant battle against a ship and its crew.
There was no hospitality on board, worst cruise experience I have ever had. At one point I had to fear for my life and not one person would take responsibility. We were stuck in line on deck 2 with over 100 other passenger for more than a hour with no information or assistance, only after ...