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22 Costa Singapore Cruise Reviews

I first chose this cruise for the ports it was stopping at, what a mistake, the embarkation at Singapore should have told me what was to come ... how can it take 4 hours to board a ship ! .. the room was good, a good size with a shower ... Read More
I first chose this cruise for the ports it was stopping at, what a mistake, the embarkation at Singapore should have told me what was to come ... how can it take 4 hours to board a ship ! .. the room was good, a good size with a shower room and bath room ? .. that’s the end of good I’m afraid. From the 3 film loop the tv was set on, a girl can only have so much of x men (7 times) to the 2 pea size “swimming pools”, 5200 guests on board, max capacity per pool 38 .. hahaha . The food was very poor, repetitive and cold, the fixed service charge per head outrageous as they still charge service on everything bought on the ship. And hygiene was sorely missing, they even removed the hand sanitiser from the front of one of the restaurants at one point.. no butter for a few days, no orange for a week .. staff who seemed poorly trained and uninterested. Worst entertainment I have ever experienced. They just didn’t seem bothered with the brits on board Sorry Costa , not for me ever again Read Less
Sail Date April 2019
If you want the Ryanair of sailing - Go with Costa Cruises. We had hoped for a trip of a lifetime but experienced the opposite. Even before we left the UK we were provided wrong information by Costa Cruises & Iglu Cruises regarding the ... Read More
If you want the Ryanair of sailing - Go with Costa Cruises. We had hoped for a trip of a lifetime but experienced the opposite. Even before we left the UK we were provided wrong information by Costa Cruises & Iglu Cruises regarding the requirement to have a full Chinese visa to visit Shenzhen. Arriving to board the ship in Singapore, we had to wait for over three hours in hot conditions with no water being provided. When we finally reached the check in desk, we had to sign a waiver regarding our visit to Shenzhen, agreeing to stay on board as we did not get a Chinese Visa. On finally getting to our cabin we were surprised how basic it was fitted out allowing that it was a new ship, especially as it did not have a refrigerator, which was necessary to store my medication. Information provided to British passengers was far from lacking which meant hours of queing at the Customer Services Desk, other nationalities seemed to have their own representatives scattered around the ship. The ship was finished to a relatively good standard but felt very cramped and crowded with over 5000 passengers on board. The ship did have two pools which were tiny and not very inviting. Meals during the day was nothing short of a bun fight in the main buffet restaurant, night time was a bit better with allocated dining. Overall the quality of food was OK but the eating habits of many of the passengers was very unsettling. Entertainment throughout was poor quality, shows were extremely short averaging only 30 minutes. Now the queues, you had to queue for literally everything, food, water, hot drinks, ice, Customer Desk, Tours Desk but worst of all the queing to get off the ship was generally uncontrolled and dangerous. Costa Cruises obviously do not adhere to health and safety when it comes to passengers. Even when we reached Tokyo it took over four hours to leave the ship. In summary the cruise was far from relaxing, staff could have been more customer focussed and the information and organisation should have been better. This experience has put us off booking a Costa (Carnival) Cruise again. Read Less
Sail Date April 2019
We were travelling as a group of 8 to celebrate a special birthday. We chose this cruise line and this cruise due ro the date and location being roughly mid- way as both families travelled from opposite parts of the globe. Both ... Read More
We were travelling as a group of 8 to celebrate a special birthday. We chose this cruise line and this cruise due ro the date and location being roughly mid- way as both families travelled from opposite parts of the globe. Both families are experienced cruisers and this certainly was an experience to remember- but not in a good way! The best thing about this cruise was the company and we made the best of it. We made our own fun. From embarkation to disembarkation the cruise was characterised by chaos, low quality and staff indifference. Embarkation was painfree dor us due ro being in suites but overall this process waa not well managed so the very first customer experience was bot a good one. There were lengthy waiting lines at the hospitality desk and once you got to the top of the queue you were met by disinterested staff! In terms of food, this was poor in terms of qualiry of ingredients and taste. Night after night there was a sameness about the dining experience and I know costa's meals do not reflect good Italian fare. Average is the word I would use to describe the food. I would say this is a budget cruise line and you get what you pay for. Sometimes you don't get what you paid for- other reviews have mentioned that the pool slide was not working and I find it hard to comprehend that this had not been fixed from previous cruises. Limited availability of hand sanitizer so I was pleased we brought our own... We were in suites so were able to eat in Conde Grande- we breakfasted here as we wanted to join our friends for dinner each night. Highlight of the breakfast was the salmon that was available. The offerings from the menu here were bizarre and lacklustre.particularly memorable were the overcooked hard poached eggs- the same every day and inedible! Our suite was clean although we only sighted our butler twice and his English was poor so we stopped asking him for help. E.g. he didn't seem to understand about restocking the mini bar with the beverages we selected. It was good to have toiletries in this cabin but housekeeping didn't seem to realise that these needed to be restocked when they had been finished. Service around the ship was generally slow whether this be in the dining rooms or bars. Staff didn't seem to understand more than simple phrases and so it was difficult to engage with them. There was a distinct nonchalance and lack of responsibility when we pointed out something that needed to be changed. I put this down to a lack of customer service and training and ultimately costa not valuing their staff or the customer experience. I simply cannot recommend Costa as a cruise line and have already booked another cruise with Celebrity- our cruise line of choice. Read Less
Sail Date December 2018
We have been here 4 days 3 night .this is my first time cruises with my children .firstly the ship looks big and we imagine inside the ship was a great super place with more entertainment and activities but then make us so dissapointed ... Read More
We have been here 4 days 3 night .this is my first time cruises with my children .firstly the ship looks big and we imagine inside the ship was a great super place with more entertainment and activities but then make us so dissapointed no entertainment and activities suitable for children just show theather and singing ,dancing from the pub make children looks so bore .one of the thing got is only have swimming pool and the sling pool, but the sling pool always in maintain and cannot play it . Nothing got to do there except we can only do is go back to cabin to sleep .i forgot how many pool at there but firstly I looks is no interest for me because is small looks like a children only can swim. Second the food is very poor we 4 days here just only eat the same food so teribble .... and for my second day board on phuket just wasting we time there .System so poor we think we can on board at phuket for 6 hours but for me only 2 half hours we got .we need to rush my time there . Firstly must go to counter take a number and I got my number as 20 and waiting for my number to call, make us so tired and waste my time .Some shop are in maintain also . Read Less
Sail Date December 2018
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship ... Read More
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship captain. This cruise was by far the bottom of the barrel. The crew is so over worked, that there is no way they can provide good service. The biggest thing the ship needs to do is get less senior officers and more workers. There are more than enough officers standing around doing nothing while there was a shortage of people to do the work They even charge for water. On every other ship we have been on, you could always go some where to get water, tea or coffee at no charge. If you want water at dinner, no problem either pay per glass or purchase a water package. The food in the dinning rooms and buffet was so bad that it forced you go to the for pay dinning rooms. The terms planning, organization, and logic have totally evaded this ship. Our tours (that we did not book with the ship) were great and we plan to visit many of the ports again on another cruise line. In the disembarkation talk the crew speaker spent over 10 minutes telling us why we should give them 10s on the survey because the problems were not the fault of the crew. In short, stay away from the Victoria and Costa in general. Read Less
Sail Date February 2018
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We ... Read More
We had chosen this cruise because of the nice weather and the price was ok for us. We did a cruise with Costa Neoclassica from Savona to India in November 2017 and that one was beautiful. All our cruises with Costa were nice. We exprerienced more than 10 cruises, but this cruise was a disaster. It was the last cruise of this ship Victoria, it sailed from Asia to Europe and to be refurbished in Marseille to sail in Europe in the next future. The Italian animation team was very much to loud, the whole day they screemed on the deck. The refurbisment was already started. The carpet was already pulled loose, the stairs were already disassembled and sanded, the tenderboats were already sanded, the ceilings already came down, the chairs were already re-upholstered. All day you heard knocking, sawing, sanding, carpentry and so on. The workmen in black and white suits were busy all day. The quality of the food was in the first week ok, but the last two weeks terrible, old frozen food, no variety, cheap food unmade. I think the freezers had to be empty before the cruises ended. The dinner lasted 2.5 hours, there was far too little staff, between the various dishes we had to wait half an hour. Food appeared that you had not ordered, or it did not come at all. At 8 o'clock in the morning most of the chairs were already occupied with towels and personal belongings. Passengers occupied the seats all day long, although sometimes they were not there for hours. Costa did nothing. For me NEVER COSTA AGAIN. Read Less
Sail Date February 2018
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region ... Read More
Chose this cruise because the dates and the embarkation port were convenient for me. That is the good stuff out of the way, and the rest was downhill. The fact that drinking water is not provided free on a cruise in such a hot region tells you all you need to know. in 21 days only one of the two ice machines worked and then only for one day. No water provided with evening meal and no tea or coffee afterwards. Menus poor and reconstituted potato used. Drinks packages were a complete rip off. Passports were taken on day one, and only a photocopy given out (too late to be useful in some cases). When we went to Langkawi we found that the duty free shops would not allow sales unless the photcopy was shown but we had not received ours. So after a hot and sweaty trip back to the ship - queueing at the info desk to receive a copy, then a further hot and sweaty trip back to the shop - I finally managed to buy some perfume, but the whole process took half of the day we were there. Then the final insult, a photocopy (second one) was delivered to my cabin half an hour before the ship sailed out. I was given the WRONG advice about the mandatory visa for India and so paid out £140 for a two year visa instead of a £40 short term stay visa. The disembarkation port was Savona, Italy, where the ship was going into dock for a 12 day maintenance period, but we still had to vacate the cabin by 8 am and then sit in the theatre until 11.30 waiting for our transfer coach. No laundries on board and the cabin laundry service was EXPENSIVE. Would never book with COsta again. Read Less
Sail Date February 2018
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how ... Read More
If you want a good cruise, I suggest leave Costa well alone. We hated everything, from embarkation procedure to disembarkation. Couldn't wait to get off. I suggest the management go on cruises with their competitors and learn how to run a cruise line and treat guests. I probably don't have enough space to write all our complaints, but here's some. Our cabin had an interconnecting door with the next cabin and it may as well have been open, as we could hear next door talking and the guy snoring all night, so we hardly got any sleep. We asked to be moved, but were told the ship was full. It had 1500 people out of space for 1900! The food was absolutely dreadful, both in the dining room and in the buffet. Full of butter, cream, cheese or all of them. The meat was so overcooked, you could hardly cut it. After breakfast, you could not get a free cup of coffee. My wife is dairy intolerant and the staff from the chef down, couldn't care less. The Italian staff were generally rude, the other staff, excellent. Eve, the English rep on board was 10/10. She helped any way she could, but was up against "company policy." Which meant, do nothing. Hygiene on board was terrible. Hardly anyone sanitised their hands and there was no policing of it. People filled water bottles beside signs saying don't do this and staff standing beside them, saying nothing. Read Less
Sail Date January 2018
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
Sail Date December 2017
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of ... Read More
**Please do not ever take Costa Victoria Ship, Italian Cruises.** My purpose for this post is not to complain, but more of making sure that the public do not get the same poor experience as I did. I went with my family (as a group of 20) and here is a brief summary of what happened in the 4d3n cruise experience (Starting from the most pertinent problem to trivial ones) 1. Bedbugs Upon entering the cabin, my cousin and I checked for bedbugs but all seemed clear and the cabin looked decent. When I returned to my cabin at 3am and after showering and lying down on the bed for a while, I started feeling itchy around my back and neck. I got up to check in the mirror and saw clusters of bites and I guessed my worst fears came true. I immediately went to check my bed and noticed a couple of tiny bloodstains which were not there previously. Then I saw some live bedbugs under my blanket which I killed. I did not want to wake my cousin to change the room immediately as it was already very late and we were going to wake up early the next day hence I waited it out. The following morning, I saw an even larger bedbug below my pillow. (to be continued) 2. Response to situation a. My cousin and I went to the information counter to inform them of the situation. The first response from the staff? "You sure it's bed bugs? Did you see the actual insect?" Instead of showing concern for the customer, their first response was to attempt to weasel out of the situation and divert the blame. With some reluctance, they offered to conduct an investigation (to ascertain if I was lying) and asked me to check back the counter in an hours' time. After 2 hours, they finally finished their "investigation" and the first option they offered was: To do a thorough cleaning of room and change of bedsheets, not a change of room. In cases of bedbugs, deep cleaning is required and is normally done by professionals that have the necessary tools and chemical to exterminate bedbugs but they said 2 hours of cleaning would get rid of the bugs. Of course, we would not accept that and eventually got a change of room and before we moved into our new room, we had to go back up to the old cabin to retrieve our luggage. When we got up, the room looks new and clean, with bed sheets changed as well (They probably noticed the bloodstains and some bedbugs) and there I saw 1 bedbug crawling by the side (As shown in the video attached). ** After our cruise, there is another batch of passengers and there is no time to conduct deep cleaning of the rooms. (I'd leave it to you to imagine what is going to happen) b. I asked for some cream to apply on the bites to stop the itch and inflammation - they said they do not have any cream - If I go to the medical center I have to pay for it (despite me sustaining the bites onboard) [to be continued] 3. Medical Center There was a SECOND incident of bedbugs in a separate room (of my uncle's), so I tried again on the following day and finally understanding the severity of the situation, they offered to bring me to the medical center on the ship's account. - Went there, sat for 30 minutes while the Italian doctors/medic were conversing in Italian even though it is a straightforward case: Saw the picture of the bug, inspect the bite, and prescribe me the cream - Amidst their conversation, my cousin and I figured from the English words they used "Complaint", "Ship's account", "Bedbugs", "report", and they finally gave me the cream and 2 of them talked amongst themselves, suggesting "Allergy" - From our inference, the waiting time was for them to determine how to write their report so as to absolve the blame from the ship, probably by claiming that I had allergies rather than getting bedbug bites. 4. Facilities / Activities Limited entertainment facilities: - Spa (That was an indoor pool with cold seawater) - Gym (Was decent) - Sauna (Too small) - Theatre (Which has almost no activities) - Outdoor pool (1 baby pool, 4 jacuzzis, 1 normal pool of only 10m) - Card Room (Looks decent but we did not use it) - Casino (Outdated and combined withthe kid's arcade, which is extremely inappropriate) - Kids' club (Acts as a childcare centre, which is actually not bad) - Disco (That I have no idea what it's for) - Basketball court (The only thing that is at the top deck) - DFS Repeated/boring activities: - Seminars (Often conducted under different names but it's the same activity) - Some dance classes - Italian lesson (1 hour on the 3rd day?) **The activities may not be bad, but there is limited engagement because the staff are simply not passionate enough and passengers can feel it. **No free drinking water, not even water dispensers, everything has to be paid for (Even those in the suites only get 1 bottle a day) 5. Service ***** After playing in the casino, I went to ask for some water. - The staff said I can only get bottled water - I asked if there was plain water - She said "Do you want bottled water or tap water?" - I asked, "Is the tap water drinkable?" (Knowing that ship's tap water is not potable) - "No" - If the tap water is not drinkable, why would she even offer that?! If it's others who did not know, she would have given it to them. - Hard to get smiles on the staff - Staff works extremely slow (It takes us around 40 mins to be served in the restaurants) [Most likely due to lack of enthusiasm and culture created from top-down] 5. Feedback form - Towards the end of the cruise, some of us had to attend the disembarking briefing, and they wanted us to fill up this feedback form - Instead of asking for our sincere feedback and ways in which they could improve upon, they EXPLICITLY stated that for Q1: How has your cruise experience been? [ We should fill in Excellent only] & Q16: Would you recommend Costa Victoria to your friends and family? [ We should fill in 'Yes, definitely!'] - That night, they made 2 announcements to submit our feedback form and EMPHASIZED to fill in the 2 questions as suggested - The following morning, at 0900 hrs and 0930 hrs, they made the same announcement re-emphasizing the need to fill in the 2 questions as such. **A good cruise would never have to worry about customers' feedback. The fact that they constantly reminded us to answer the questions in a certain way made a lot of us sick to the stomach. 6. Food / Miscellaneous I wish Gordon Ramsay was there -- it would have been 'Cruise Nightmares'. The food was so trashy that it was a slimming cruise for me. - In one of the photos, is the crabs where the gills are not even removed (One of the dirtiest parts of the crab) - Lobsters: For the first 3 days, we had the option to pay USD15 to purchase a lobster meal, but on the 3rd night, we were offered that option. It was not fresh to the extent that it tasted like mashed potato stuffed in lobster shells. - Steak: Felt stale and had a gross aftertaste, something I never had before - So-called fine dining experience: Is actually 'recycled' food from the buffet area. - Virtually nothing was beyond edible, even those that we had to pay for (E.g. USD8.50 pizzas that used frozen dried shrimps that had a stale taste) - However, the desserts are generally not bad. This whole experience has been so bad (and you can see the aftermath of the bites I suffered, not just limited to the back). We paid about 400+USD for 4D3N but there were so many other costs, such as COMPULSORY tips, paid water, paid food, paid activities. Until now, Royal Carribean still remains the best experience one can have (Having a dedicated crew that serves you during meal time, polite staff, fun activities and a myriad of onboard activities to do) So, please, I implore anyone out there who is considering a cruise trip to not scrimp on 200USD and just go for Royal Carribean, not Costa Cruise. Read Less
Sail Date December 2017
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is ... Read More
I choose this cruise because I wanted to try a different experience and I expected a little more from an old, Italian ship. I have cruised before Star Cruise Virgo & Gemini. I would say they are so much better. Bascially, it is just like any other critiques that i saw from the internet about the ship. For the first day, it was already a hectic. Nobody told us where to queue for checking in onboard. My boyfriend and I checked in our luggage and went straight to ask for more information about checking in. We were told from a costa uncle that we just have to queue along with the crowd and wait for our colored tags to be called. First we arrived at the scene, the crowd was overwhelming. Everything were just not organised. There was no line to queue. Everyone was just queuing in whatever way they like. So we queued along with them. After about an hour, my boyfriend realized we were in the wrong queue. We are Singaporeans and yet we are queuing at the foreigner's passport side. Nobody even asked us whether we are Singaporeans or not. So we wasted an hour plus queuing for what is not supposed to be for us.It was really ridiculous given that we arrived at the terminal 1 hour earlier and could have already be inside the ship rather than queuing for the wrong queue. Following, we checked in to our cabin and we started boiling water. The water tasted WEIRD! The water has a taste of metal and salt. I cannot believe even water doesn't work for us. We even had to purchase 1.5 litres of water bottle to drink fresh mineral water on the cruise. So we couldn't even make hot water to enjoy the teabags in the room. We pay for the cruise, the onboard gratuities and yet we have to pay for fresh mineral water too. It is seriously too much. After settling everything, we decided to turn in for the night. Our bed were 2 single beds joined together so both of us slept on different single beds. The next morning, my boyfriend had bites from bed bugs. It was terrible. Initially, we did not know whether it is a bed bug or mosquito bites. Hence, we just shrug it off. After the 2nd night, the bites got worse for my boyfriend. It was huge, red, swollen marks. So, I decided to write a note to the housekeepers and requested them to sanitized the bed. And they did. The service crew also called to check in on this matter which was professional. Not that I wanted to pursue this matter but it is just not right to do things halfway. Everyday the housekeeping team would make the cabins. However, i realize they did not take the effort to sanitized it properly. If they did, there would not have any bed bugs. The reason why i say they never sanitized our beds every time is through the smell. The day when they sanitized our beds was when we complained about the bed bugs, right away after they make our cabin, we could smell the sanitizers. Yet, for the other days, there are none. The next ridiculous thing is dining. The ciabatta breads was SO HARD that i could throw the bread and knock out someone.The food was not that bad. However, it was just a repetition. Almost every lunch and dinner for ala carte, the food is very similar. It was like the chefs do not know how to cook other dishes other than the same old dishes. We had the 'sherbet of the day' - pineapple for 3 days straight. How is that sherbet of the day? More like sherbet of the whole trip. It was like as if the pineapples from the buffet line had too much leftovers and they just come up with the idea of using the pineapples to make sherbet. Some food from the breakfast buffet line was also cold when we were the FIRST few customers to enter the buffet. This is just too much. I did not expect the 'beforehand prepared food' to be piping hot. However, I could have at least expected warm? The service from the buffet line was relatively okay. When we queuing for our lunch and dinner in the ala carte restaurants, the service staff actually allowed some customers who cut queue to enter the restaurant! That is so disappointing. People queued for a reason and it is to be fair. The worse thing is that the service staff actually allowed the customers who cut queue to enter the restaurant without even trying to stop them or asked them to queue. WHAT IS THE MEANING OF A QUEUE THEN?! At the last day of our cruise, we had lunch at a ala carte restaurant. We were the first few to get our orders done but we waited for the longest time. I do not blame the service for being slow because they are serving a lot of customers. The most outrageous thing is what I actually heard from one of the waiters. As we waited 1 hour for our appetizers, I asked one of the waiter (who is not in charge of serving food to our table) about our food. The waiter said:" Hi madam, this table is not my responsibility. You have to wait". My immediate reaction was like WHAT?! How could a waiter say that our table is not his responsibility when he did not even take the effort to check for our orders. Even if our table is not in charged by him, he should not even say that our table is not his responsibility. Anyone who had worked before F&B would even have the brains to know that whether or not the table is in charged by you, you should at least try to give a satisfactory reply to the customers. Moving on, the swimming pool was literally SALTY! I had mosquito bites a few days ago and i went swimming. The moment I dipped myself into the pool, i could feel my mosquito bites with intense pain. It was like putting salt onto my wound. Even my face was extremely painful after i swam a few rounds. Both the spa's swimming pool and the main pool is salty. It is not worth the swim. I swim to relax but instead it spoiled my mood. Last but not least, I would say i pay a rather absurd amount for the cruise. It is not worth the money. Everything onboard is by USD which makes it more expensive. On the trip, i had more worries than anything. It is supposed to be a fun-filled relaxing holiday but it turns out to be the worse. In total, i pay an extra 52 USD for onboard gratuities with a sum of $500+ of cruise fees. This cruise is totally not worth the money for the treatment i received. Other than the above mentioned, the staff of costa was rather friendly. Read Less
Sail Date November 2017
The house keeping of the cruise was terrible, I was scolded by a Philipino house keeper for kept calling the hotline for services. I am shocked when I asked him how many times was the call made. He told me he got scolded by a ... Read More
The house keeping of the cruise was terrible, I was scolded by a Philipino house keeper for kept calling the hotline for services. I am shocked when I asked him how many times was the call made. He told me he got scolded by a maintenance man and he felt this was not fair to him. I told him this is no reason to upset with us as we did not scold him or the maintenance guy. Basically, when we checked in the room , the lights was broken and toilet door felt apart. After this incident, the housekeeper kept asking me where we come from and tried to invade our privacy. Apart from the above, the drinking and bathroom water was high in salt. It is not suitable for drinking. My skin was bruised due to the bathing water was high in salt. On board, you have no mineral water to drink and if you wish, you have to buy it from them. Even you are on your trip to Langkawi and Phuket, you are not allowed to buy water/food to bring back. Also, the CTC withheld our passport and this is alarming if we were missing in Phuket or Langkawi. We were not informed when we sign up for tthe cruise. For the food in the restaurant, I am amazed on the food. The Chilly crab/lobster was served with hard shelf. My son has problem dissecting the flesh. In view of the above, I strongly advise you not to sign up with the cruise in the future, Read Less
Sail Date December 2016
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily ... Read More
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily or tasteless, noodles were always over-cooked. Hoping to find some nice pasta or pizza since it's a Italian cruise ship but not at all....only have either penne or spaghetti with tomato sauce(taste like straight from a jar/canned) or creamy sauce, pizza served at the pizzeria was the same... terrible too......simple ingredients & tasteless. Worst...there's like 4 station for beverages but 3 were always CLOSED, juices only available on the first & last day of cruise for breakfast, ridiculous, water tastes just siphon from the sea, there's a sign indicating no topping up your water bottle using their water dispenser & they don't provide any bottled water in the cabin. Seems like the dishes that they served were all mass produced from a central kitchen, restaurants(sit-down dining & no pork) & buffet style(self-serve & no pork) serve the same dishes(no pork). Saw 1 of the filippino staff(higher rank then service staff) at the buffet area, he just pull down the blind even though there's guest still getting his/hers food before the closing time for breakfast/lunch/tea-break/dinner at the buffet area hurrying/chasing guest away. Non of the dining option operates round the clock. 2)Service: Service staff have horrible attitude, no training given to talk or serve their guest, staff were always talking loudly among themselves even there's guest around them, it's the same whether at the buffet or restaurant, no smile/greeting at all like we are there to bother them. Went to the restaurant for the so call GALA Dinner evening, hoping to have a nice meal after our first horrible encounter of food at the buffet area, after sitting down menu was not on the table and it take awhile for them to deliver the menu after having to ask a few times, again not happy to take order, when food arrives he just put them down on the table, is like nah your food is here, sort them out yourself( he didn't serve them accordingly to whoever's order) & eat it & don't you bother me attitude, btw food wasn't serve accordingly to the course, our salad came after our main. Dessert take a long time to be served so rejected it as we were already pretty full thinking no point bringing it, so server not happy & tried arguing w me(telling me he have a few tables(3) to look after...blah blah blah. Another issue, order 4 fish but server serve 3 first, just a reminder to him we have 4 & he replied he only have 1 hand to serve. 3)Ports: When docking at Phuket it takes us more than 1 hour to get on board the tender boat, having to walk down 3 levels to get to the tender boat is not an easy task for older people with some walking disabilities. 4)Ship: old ship, No proper signage or indication for guest to find their way around the ship. no "proper" pool for kids or adults to use just some "whirpool", not enough of lift working for guest who's not able to keep climbing up and down the stairs. "Public" toilets on the ship is dirty, smelly, floors are always wet. Floors on buffet area is always dirty, slippery & sometimes wet. Attention to Costa Victoria: You will have to learn how to do crowd control, 1st night fire-drilled was chaotic, no clear picture what to do for quite some cruiser and we have to stay at the outside of deck for almost half an hour shuffling here & there. Tender of boat also chaotic, have to wait like 1 hour for us to get out of the ship to go on shore. Have a proper training(proper way of serving, talking & responding to guest NOT by pointing fingers or shouting to their guest's face) before offering them a job or putting them on the floor to serve guest onboard. Staff with name tags stating able to converse in that particular language does not apply for your crew. Spend more money or get a different supplier on getting the food you are feeding to your guest not those "cheapo" & not so fresh stuff. We, paid guest on your cruise ship is to enjoy our holiday, NOT having to "suffered" and got dampened by the service your crew provide with their rude, don't come bother me attitude and we also there to enjoy at least some decent food & drinks. Read Less
Sail Date December 2016
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 ... Read More
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 BIG NAILS (6-10cm long) are found in the these restaurants with my young toddler picking them up on the floor at different timings in different restaurants! Luckily no one was hurt! This can be fatal if the child puts the nails in his mouth or anyone could have trip and fall onto the nails. I stil kept the photos of the nails found. 2) Cabin and public toiets - I encountered a few incidents in our cabin and public toilets in costa victoria with the toilet flushing system, no water to flush! could be the centralised water controlling system which has problem. One of our relatives room's air con auto on and off. Sometimes very cold, sometimes very stuffy. 3) Food were very salty on certain days. Drinking water in resturants can be yellowish at times. Salty drinking water, salty coffee and tea everyday. All the 3 main restaurants, buffet pool deck, Sinfonia and Fantastia Restaurants all served the same food for every meal. Sinfonia and Fantastia resturants close very early for breakfast, 9am! With only 1 restaurant at pool deck in the entire ship that is still open for breakfast at 9am, the dining capacity cannot even accomodate half the passengers. Bear in mind that this pool deck resturant which is still open is the only place on board where passengers can get water and coffee. Needless to say how crowded it was. We had to sit in an outdoor dirty table with rain splaterring in with kids, after queueing for some time at the egg station. The cook said "NO MORE EGSS" at 9.30am and the resturant closes for breakfast at 11.30am! 4) Poor entertainment and activities. No mascots, nothing much for kids to do. Squok club activities are not interesting. 5) Customer service - The human resource director and the customer service director needs a wake up call! 80% of the staff in general are unhelpful, unfriendly, rude at times, no smiles (as if they are under tremendous stress or fatique or u owe them money). Totally not service oriented. Please do not expect staff to smile at you or greet you good morning when they walk past you. If they do, u are in luck. Service is horrendous on board. Can u imagine a man in black suit (of a higher rank in the Italian pizza restaurant) insisted us to sit in a table which is not cleaned. When i tell him that the table is dirty, he just merely pick up some prawn shells and food and put in his hands and walk away. There were still food remainings, ketchup , pizza crust on the table which he didnt bother to take a cloth to clean nor ask his waiters to clean. Is not peak hour and all other tables were occupied or section closed. Waiters seem to be shorthanded at Fantasia and Sinfornia restaurant, there are a few instances when we met nice waiters but most of the time is not. Even simple requests such as water or getting a teaspoon is rejected right on the face with reply, "i'm not your table waiter, u ask your waiter". i told him my waiter is busy and not around, and all i need is just a teaspoon which i have already walked to the area where there are a few waiters standing ard with cupboards and drawers. None bothered to help! What customer serivice is this??? A kind waiter walked over, open the drawer and pass me a teapsoon where i was standing. Such a simple act of opening a drawing to pass me a clean teaspoon is so difficult? Even a cleaner in coffeshops or food centres in Singapore will help to to wipe and clean the table and not forcing you to sit where tables are dirty and refused to be cleaned! Simple questions such as what time does the casino opens? where is the salsa room? where is the room for leisure card / tile games all cannot be answered! If the top management doesnt bother about their customer service standards, how would the rest of all his waiters follow??? CUSTOMER SERVICE TRAINING IS A DEFINITE MUST FOR ALL STAFF ON BOARD for all aspects. We dont even think they deserve half of the USD60 service charge paid per pax. Phuket and Malacca ports - We have more than 20 hours to spend in phuket and less than 3 hours to spend in malacca. 3 hours is due to not enough tender boats and all passengers have to board the last tenderboat to leave malacca pier is 2 hours beofre the ship sets off. In a way, itinerary is not well planned. This cruise is not handicapped friendly or toddler/baby friendly. Final Mode of settlement / payment is so rigid and upsets many passengers on board. We have seen so many complaining because this ship doesnt not practise the norms as other cruies where final mode of payment can be by a choice of cash or credit card at the final point in time just before we disembark. On day 1, u have a choice of paying USD 150 as cash deposit or do self registration by credit card to prevent deactivation of your room card.. This mode cannot be changed, meaning i do self registration of the room card by credit card now. I cannot pay by cash for the final settlement of bills and vice versa. This pissed so many customers on board, bcos some have so much cash on hand while some want to buy things using credit card by cant do so as their mode of payment is by cash. When customers are unhappy, they wont purchase things from boutqiue shops or use the spa services, buy the expensive photos etc. Is all a chain. Even though this cruise is cheap, it depends what kind of holiday you want to enter into. I'm seeing other pasengers whom i do not know complaining abt different things everyday. Think twice. To end with, 3 of us are sick on the day when we leave the cruise. Stomach flu, fever, Read Less
Sail Date December 2016
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be ... Read More
This cruise was booked to celebrate my husband's big birthday and was a once in a lifetime event for us. We picked it mainly because the advertising stated we would be visiting the orangutangs in Borneo but it just happened to be part of a cruise holiday. We have a bigger complaint against the tour operator which have nothing to do with the cruise but we also have a lot to say about the actual cruise, our expectations and what we got. As far as the cruise is concerned here are my views. We were led to believe that this was a 4 star ship (and is still being advertised as such). In my opinion it was 2 / 3* and very poor. In all the decor was good and we were well looked after by our cabin girl (cleaning, making beds etc). However, we paid extra for a sea view cabin which was just big enough for a double bed with 9" on each side to get in, there was a small dressing table and a corner unit with shelves holding a TV. The porthole was above the bed and you have to stand on the bed to see out. The shower was smaller than those on Brittany Ferries which do overnight crossings, and we were provided with one miniature bar of soap between two of us for the whole voyage. There was a soap dispenser inside the shower stall which contained some harsh soap product. Because we had a long plane journey we were advised not to take too much by way of shampoo, conditioners etc (by firends) as these would be provided. We were sadly disappointed. We stayed in Travel Lodge a couple of nights after this cruise and we paid £33 for a double room and all toileteries were included, which I would have expected on a 4* cruise. Our first main impression was the food. The menu was impressive and everything looked amazing - until it arrived on your plate. They served courses out of order, food was cold or undercooked or just not what was ordered and in general mealtimes were a shambles and the food inedible. We complained to the waiters many times asking them to change dishes to what we had actually ordered or to re-cook something and, although none of this was their fault, they soon became annoyed and rude. May I state that on our table of 8 people 6 people had to send their meals back on the first night and it continued throughout the cruise. This is to say, it was not that we were over fussy but everyone was complaining. I can understand the staff becoming surly but when I asked to speak to the manager or the chef, nothing happened, no-one would speak to us. We also tried the self-service restaurant and found the food to be placed around the area in a very haphazard way, in old-fashioned serving dishes, which were often left open, making the food cold. We also found the same thing in the dishes day after day. We were assured that it was fresh food every time but who wants mashed courgettes for lunch, then dinner and then breakfast. I expected a buffet to be laid out with beautiful salads and fruits and choices of meats etc but it was just meat and 2 veg like a school canteen. We were expecting 24 / 24 hour food availability but when we had to miss lunch one day (again, due to a mess up by the staff) we found that there was no food available until 6pm and that was in the burger bar, then later and into the early hours you could get a pizza. Not quite fine dining. We did not chose to have the pre-paid drinks package as neither of us drink much alcohol so £28 a per each seemed a bit steep for a couple of glasses of wine. We could not buy the pre-paid soft drinks package as it was for under 17 year olds. That left us paying for everything. You got juice and tea/coffee a breakfast but at other meals everything was extra. So you got your meal then had to pay for a cup of coffee or a glass of water. Water was charged at US$ 4.98 per bottle. When we bought a bottle of wine with dinner we only had one glass and they would not allow us to take it into one of the lounges to finish at our leisure, or to our cabin to enjoy later. Not allowed. If you wanted anything for your cabin you had to pay for the drink (of course) but then pay US$ 9 to have it delivered, plus, lets not forget the 15% surcharge on everything, delivery and the drink or food. Next we had a problem with the excursions. We didn't book in advance as we were travelling between our home, our stopover in the UK and the airport when the information arrived. However, we did make all our bookings on the 2nd evening of the cruise and were happy with our choices. However, they lost our bookings and could not offer us any alternative or squeeze us in somewhere as everything was fully booked. They have since said it was our fault for not booking in advance but what difference would that have made if they had lost them too. It was not that we didn't book. THEY LOST OUR BOOKINGS. That mean't we had to find our own way about when the ship docked, and, unfortunately, the staff had no information about where to do, what to do independently and the ship did not even provided currency exchange as we were landing in ports with unknown currencies (such as Borneo, Brunei, Boracay etc). They didn't even know (we found out for ourselves) that the welcoming committes from each country were providing all the services the ship should have, and free of charge (i.e. no charge for changing money back and forth, free hat, bottles of water etc). As for the entertainment. We had to eat out meal at a set time and were not allowed to change that. At the end of each meal we were herded into an auditorium and were 'entertained' by what was no better than amateurish singers. One chap was quite good but I could have heard him at a local kareoke night. The shows lasted 40 minutes when the lights went up you were herded out where you had a choice of sitting in a bar or going to the casino. I expected music and dancing. Again, I was disappointed. When we did get off the ship to go ashore it could take up to 2 hours to wait your turn - this being because we were not booked on organised tours (reasons above) and spent only about 2 or 3 hours on shore, walking around the dock side and port area. To then wait up to 2 hours to get back on board, which was started early therefore cutting your time ashore even shorter. Just one final thing. Having found that there were no toiletries in the cabin we then discovered there was no shop on board to buy such things. Yes, you could buy expensive, designer watches and jewellery, you could pay US$80 for a massage or go to the salon to get your hair done. But you couldnt buy a bottle of shampoo or conditioner. To add insult to injury, no matter how much you complain, they are still happy to take a further 10% in a tipping charge, so no idea what the 15% surcharge was. I just hope that if someone is thinking of booking this cruise that you think twice. We have telephoned them to ask about the ship and according to them it is a 4* luxury cruise. When we asked for details of the ship, food, entertainment etc they said - you can read about it on the Costa website. Please .... don't go. We wasted £3,900 on this trip. But more than that, we didnt get to see any of the places we docked at and there was no trip to an orangutang reserve, just a zoo, but that is another story. Read Less
Sail Date January 2015
Singapore - Malacca - Penang This is the 3rd cruise line my family n I took. Have taken star cruises, royal Caribbean before so wanted to try out costa this time round. Bad choice, bad mistake! Worst cruise experience or rather only 1 ... Read More
Singapore - Malacca - Penang This is the 3rd cruise line my family n I took. Have taken star cruises, royal Caribbean before so wanted to try out costa this time round. Bad choice, bad mistake! Worst cruise experience or rather only 1 word to describe it - chaotic ! Boarding time was 4pm, upon reaching at 3.30pm need to queue to get a "Q card" stating the time of check in. We were given no 8 n was told our check in time will be 6pm ? Staffs were stern n fierce. Upon boarding the ship , we were given costa card which act as a room key n charge card on board. Again staffs were not very friendly nor helpful. Make me seem not very welcome , very different from the other 2 cruise lines. We wonder off by ourselves to find our rooms. We had 3 balcony rooms with 2 even room nos and 1 odd no - pls take note odd n even nos rooms are on 2 different sides of the ship! My verdict 1) rooms - balcony Relatively small, cleanliness was still ok. The type of service u get in terms of the cabin really depends on your luck as in your cabin steward. We had 3 diff rooms, 3 diff cabin stewards, service given were diff. 2) staff attitude HORRIBLE - makes me wondered if this was a FOC cruise? If not why were the staff so unfriendly n rude ? Staffs are rare , Smiles were rare, really rare ! 3) Food - super pathetic food especially the level 11 buffet line. No juice provided at all, only coffee n tea n plain water w very weird taste. The ala carte restaurant food was ok but service was not up to standard , the staffs do not mingle w guest, hav the feeling of "pls finish your food n go" kind of attitude. 4) bar drinks Non standardized drinks. Same cocktail order at different bars taste different and looks different. To summarize , the food and the staffs attitude are the 2 major big problems in costa Victoria ! If passengers don't feel welcome and not provided with satisfactory food then I don't see any reason to be on board ! It's absolutely not value for money ! Read Less
Sail Date December 2014
We cruised out of Singapore to a few stops around Indonesia over Christmas. Whilst no one hated this cruise - we certainly overly didn't enjoy it either - especially having sailed with much, much better cruise lines. The Costa ... Read More
We cruised out of Singapore to a few stops around Indonesia over Christmas. Whilst no one hated this cruise - we certainly overly didn't enjoy it either - especially having sailed with much, much better cruise lines. The Costa website is the hardest website to use. Not one single thing was easy, especially as we are Aussies who booked through an American company. We had nothing but problems from start to finish. Apparently a booking number isn't good enough!! Nothing is compatible. Totally useless really. THE CRUISE on Costa Victoria - Embarkation was good, though Vacations to Go (Florida, America) failed to provide adequate information for the departure point (Marina Bay Port) - pretty much failed to supply most information actually. The food on this cruise was only just ok. Gordon Ramsey is desperately needed onboard to sort out the useless Chefs and boringly bland, repetitive food. The service by wait-staff is practically non-existent - truly the worst service we have ever experienced anywhere in the world. It doesn't help that this ship is completely understaffed (Costa should be ashamed). They seemed completely overwhelmed by simple requests - like a glass of water, couldn't/ wouldn't clear or clean a table down.......and a lot of them didn't speak English....even though Costa assured us that "all staff are trained in the English language"!! This was a complete lie. The same dirty sheet was left on our bed for days and not changed by the house-keeping staff. It was easy to tell this, as it was stained in one small area where a bit of cookie had been smudged on the bed. Also, even though we are a married couple (25 years +) they gave us single beds, we had to push them together ourselves. When we moved the beds, the carpet was dusty and had quite a lot of dust bunnies around the edges of the room itself. WARNING.....THESE ARE THE SMALLEST, MOST CRAMPED CABINS YOU COULD FIND. There was barely enough room to manoeuvre around the bed, unless you stooped over the bed to avoid hitting your head on the bunks above. Terrible if you have a bad back. Only one stool to sit on for two people - not even a real chair. The tiny table was cluttered with brochures, cups etc. The minibar was locked the whole time. The pool area needs a complete refurbishment - it was disgraceful - as were the bar staff. Failed many times to get even simple drinks correct. Iced-tea instead of Asti Spumante - a gin & tonic instead of scotch & coke.....rediculous really. Some entertainment was very good but it was pretty hit & miss most nights. The one bright point of this dismal cruise was the "Animation Team" - they were good fun and by far the most professional people onboard except for MJ who worked in Spa Services, she was a lovely lady. HOWEVER, OUR FIRST CRUISE WITH COSTA WILL BE OUR LAST CRUISE WITH COSTA. Upgrades are needed in every single area. Read Less
Sail Date December 2013
Well where do I start. In all my years of cruising, this cruise was the worst and what the cruise industry has built up over time was ruined by Costa. As Carnival owns Costa and many other, the Costa name is a liability to the Carnival ... Read More
Well where do I start. In all my years of cruising, this cruise was the worst and what the cruise industry has built up over time was ruined by Costa. As Carnival owns Costa and many other, the Costa name is a liability to the Carnival brand and as a shareholder of Carnival I would recommend them sell them off or revisit there relevance and take action before more customers are turned off by cruising in general. The cruise industry has spent a significant amount of time and money to make cruising a fun experience, and over time have been successful. This cruise has reversed what cruising is all about, fine dining, exceptional service, quality entertainment, but most of all the experience of elegance and fun at the same time. The quality of the food was below standard on this cruise, they are catering to the chinese customer and from what I experienced on this cruise they are not really expecting much and do not seem to know the difference. No coffee or tea being offered with dessert at dinner? We were told at breakfast only, but had to complain in order for them to serve at dinner! In the afternoon with all the eateries closed except for the pizzeria, they closed off the water station which meant no plain ice water available. This was brought to the attention of the food service supervisors who walk around the ship, with them agreeing they should be open, but no change was made! Cabin washroom always smelled of urine, because they have some sort of wooden floor that seems to absorb the moisture and never goes away. Chinese staff seemed to be training on the job, english language skills absent as well as server experience seem to be non existent. Better hope there is no emergency on this ship, as you will be on your own with no communication skills. No gala night pictures on formal night! To sum it up they have taken the fun out of cruising, the special experience, and have cheapened it to the point of why bother. Read Less
Sail Date December 2013
We took this 21 day cruise on Costa Victoria which departed from Singapore on 19 December 2013. I apologise in advance for the length of this review...it reads like war and peace. However I thought it was important to "highlight" ... Read More
We took this 21 day cruise on Costa Victoria which departed from Singapore on 19 December 2013. I apologise in advance for the length of this review...it reads like war and peace. However I thought it was important to "highlight" just how bad this ship is and how bad Costa as a company are, to spare anyone else the holiday from hell, without first being made aware of all the problems. So settle down, pour yourself a nice long drink, take a couple of valium and celebrate that you were not on this cruise!!! Although we hadn't been advised prior to embarkation, this cruise was made up of a number of "back to back" cruises i.e. a 7 day cruise, a 5 day cruise and a 9 day cruise. We visited many ports around Asia and the itinerary was nothing short of fantastic. However, unfortunately I cannot say the same about the ship. We have cruised in excess of 20 times, with a number of cruise lines. This was our first cruise on Costa and without doubt it will be our last. It was the most distressing and upsetting experience. I am therefore reviewing Costa Victoria itself and not the ports visited. Embarkation was a nightmare. The departure hall was full to bursting, with nowhere near enough seats. My mother required wheelchair assistance onto the ship...but finding a wheelchair and assistance was like looking for a needle in a haystack. Eventually we boarded the ship and the Costa employee pushing the wheelchair deposited us in the bar, which was close to where we had embarked. He asked us to wait there for a couple of minutes. We never saw him again!!! It was almost 1.5 hours before Costa staff were able to find anyone else to assist my mother to our cabin. We had booked a premium balcony cabin. Despite being advised by our travel agent that this would provide a larger cabin for my mobility challenged, elderly mother, this was in fact incorrect. All balcony cabins on Costa Victoria are the same size. A premium cabin is (allegedly) located in a privileged position on all of the ship's decks and provides "special" benefits such as preferred dining time for dinner and breakfast and cabin service 24 hours a day. That is it!!!! The cabin we had booked was 10329 on deck 10. This cabin was cramped and was an obstacle course for even the fittest and most mobile of people. Although Costa were aware that my mother had a mobility problem they were not at all interested in my concerns for her safety. We did not book a disabled cabin as Costa only permits people in wheelchairs to book disabled cabins. All the disabled cabins are inside cabins. In my opinion the balcony cabins are not suitable for the elderly or infirm. The element on the kettle provided in the cabin was very rusty and the smell from the kettle made me heave. The cabin's were dusty and looked tired and dated. This ship is 15 years old and it shows in the cabins. I believe the carpets have been replaced in the cabins....it didn't look like anything else had ever been replaced. Announcements made on the PA system could be heard loudly and clearly in the cabins, no matter what time of day or night they were made. We didn't particularly enjoy being woken at 7:00 a.m. or whilst having a nap at 17:00 p.m. to an announcement that tours were still available for the remaining ports of call. The mirror in the bathroom was more rust than mirror. The floor in the bathroom was wooden...and wood rots in damp and wet places. The heel of my shoe went through the bathroom floor at one point... All cabins on deck 10 suffer from noise from the deck above. The pool and bar are above deck 10. From early morning until early evening we were deafened (no exaggeration) by the noise of sun beds and chairs being scraped across the floor and people walking to and fro. Then late at night there was the noise of chairs being scraped across the floor, music and dancing. Don't forget we were in a premium cabin...in a privileged position! We were told by the crew that this is a common problem for all the cabins on deck 10. We know of many, many people that asked to move cabins. During the first night of the cruise, after leaving Singapore, the seas were a little rough. At some point during the night I was woken to an almighty crash and found that the heavy safe had fallen out of the wardrobe onto the cabin floor. So, not only was the cabin an obstacle course, the safe wasn't safe!!!! Also the air conditioning grills rattled incessantly....it was like having a 40 piece orchestra playing next to your ear, whilst trying to sleep. I rang and reported the problem and was told I would have to put up with the noise. No toiletries were provided in the bathroom. The ship constantly stunk (and I mean stunk) of sewage. We were told this had been caused by passengers continually flushing inappropriate items down the toilet instead of using the sanitary bags provided. What sanitary bags? None were ever provided in our cabin. We never had any hot water in the sink in our cabin, although it is important to wash hands in hot water to kill any germs or bacteria that may be present. Throughout the cruise it was very difficult to get to speak to someone at the front desk as there was always long queues of complaining, disgruntled, unhappy people. Our cabin balcony and table were filthy...they were filthy when we boarded the ship and they were not cleaned during our time on the ship. The beds in the cabins are low, so if you have hard shell luggage which we had, it is not possible to store them under the bed. This meant they had to be stored on their ends at the bottom of the bed...which made it impossible to move from one side of the cabin to the other. There were no chocolates on the pillow on this cruise and no announcements made by the captain or officers either. In fact rumour had it that the Captain didn't turn up for the Captain's cocktail party, which he had been due to host. We were never given any information about the ship's position, as is usual on other cruises. The only news available on the ship was via Euro News, which even on the English channel was in German. The daily newspaper was never available. The wardrobes contained a rusty rail with 12 fixed hangers which were virtually glued to the rust on the rail. You needed to have Herculean strength to move them. The hangers were the large variety so it was impossible to put any additional hangers into the wardrobe. So...12 hangers for 2 people on a 21 day cruise. Also there isn't a laundry on the ship for the use of passengers....you have to give your laundry to your cabin steward. As an example it was £6 to wash and iron a pair of ladies trousers and £1 for each item of underwear. During our time on this ship they didn't have any guest speakers or port information, other than what was included in the Today daily programme. The safety drill was a complete joke. We were told that it was mandatory that all passengers attend the safety drill. We were given a card at embarkation that had to be taken to the safety drill and handed in, so they could ensure everyone had attended. If, for any reason, passengers did not attend they would be required to attend a safety drill the following day. We were unable to attend due to my mother's walking aid going "walkabout" and she was unable to walk without it. The following day, when we left the cabin to go for breakfast at 10:00 a.m. I noticed there was a piece of paper in our pigeon hole advising that we had to attend a safety drill at 09:30 a.m. that morning.....As a result we never attended the safety drill and heard nothing more about it. Very worrying considering the sad outcome of Costa Concordia. The timing of dinner in the main restaurant changed regularly...sometimes it was almost daily. Water with dinner was never offered....you were expected to buy bottled water. No coffee after dinner was offered...you were expected to buy and pay for coffee in the evening. You could buy drinks and water packages, which I believe were good value. However all the passengers on the same booking were charged for the drinks package, whether they wanted it or not and this was not practical for us. The drinks on this ship were the most expensive we have ever encountered. Some evenings it took 1 hour plus to get wine (whether you were on the drinks package or not). Most evenings it took almost 3 hours to be served 2 courses. The service in the restaurant was appalling. The staff on the whole were lovely but there is a very low crew to passenger ratio and therefore due to under staffing, the crew that are on there are massively overworked. Tables in the main dining room and buffet area were constantly dirty and not being cleared from the previous diners. However the officers that ate in the main restaurant where constantly served promptly and quickly....always arriving for dinner after us and leaving before us. Almost every evening we were so late finishing dinner that we were too late for the late show. The buffet was the worst buffet I have ever seen on a ship. The plates were small.....the size of a medium tea plate. They did not provide any trays in the buffet either. We concluded this was to stop people having a number of plates of food. Most evenings the buffet was only open for 1 hour and some lunchtimes too. Therefore if you were unable to eat the dinner in the main restaurant (and this happened to us on a number of occasions as the food was so bad) the only dining option was the pizza restaurant on deck 12. In fairness the pizzas were really, really good...but there are only so many times I can eat a pizza. Breakfast in the buffet finished at 10:00 a.m. and on sea days we missed this. A late "continental" breakfast was provided in the pizza restaurant. It was the same items every day, and, for us, virtually inedible. One day we asked if it would be possible to have some toast. We were told yes, it would be possible. When it came I picked it up and the underside of the bread had not been "toasted". The other side of the toast had grill marks on it. I asked the Head Waiter if the bread had been fried on one side, rather than being toasted and he replied yes.....we haven't got a toaster!!! The food in the buffet on the whole was okay, if you don't mind a limited variety and like small portions of mainly Indian and Chinese food. If you want to lose weight this is the cruise for you. Water and coffee were only available in the buffet in the evening if you were prepared to pay for them. On more than one occasion we were subjected to the Maitre D' and Head Waiters screaming and shouting at waiting staff. The majority of the officers onboard this ship were rude and aggressive and not at all pleasant or polite to passengers or crew. Their manner was one of aggression and finger pointing towards passengers and crew. As I mentioned earlier, this was a "back to back" cruise. On the first changeover day there were about 50 passengers that were continuing with the cruise. However they must have forgotten about us....there was no food or drink available at lunchtime (not even coffee or water) and when we questioned this with the F&B Director we were told, very rudely, that the ship had to be cleaned and made ready for 2000 passengers that were boarding that day and they didn't have time to provide lunch due to crew shortages. There was absolutely no consideration for passengers remaining on board. All of the safety doors were closed on turnaround days, although no notification was given of this. This meant that we had to walk miles and miles and miles to find the lift and buffet as none of the doors we usually used were open. You are not allowed to bring any food or drink onto the ship and this rule is strictly enforced. Whatever is found is confiscated. This also applies to irons, kettles, alcohol, swiss army knives etc. etc.. This ship is all about money, money, money i.e. making as many cost savings as possible and getting the passengers to spend as much as possible. The service charge of $11 day is compulsory and cannot be removed...no matter how bad the service. I know....I tried. They did not have any complaints forms....I assume they had run out....We were told by the crew that the service charge is not passed onto them; Costa use it to offset the cost of paying the crew. Therefore 1900 passengers paying $11 per day is $20,900 or £12,500 per day....a nice little guaranteed earner. It was not possible to change the pool towels provided during the day if e.g. they became wet or dirty, as the cupboard by the pool which contained clean pool towels was always locked. I had continual problems with the internet. The internet is very expensive on this ship and on several occasions I logged off from the internet and received the message "you have successfully disconnected from the internet and the counter has stopped" only to find out that the connection had continued and used up all my credit. Twice I complained about this to the front desk. I was told it was my fault as I hadn't logged off correctly. Despite promising me that they would escalate my complaint to the IT department, they never did and they refused to make any refund. A great scam to get money for nothing. When we received our final bill, the total was $xxx and 63 cents. Costa had then taken the liberty of rounding this up to the next dollar. Whilst we are talking about a very small amount of money, if you multiply $0.37 by the number of cabins on the ship it is yet another opportunity to get money for nothing. Finally the day of disembarkation arrived in Hong Kong. My mother was taken off the ship in a wheelchair by a member of the crew. He opened the door to enter the terminal building to see a flight of stairs and no lift!!!! He asked an officer where the lift was and he was told there wasn't one. I asked how my mother was expected to get into the terminal building without there being a lift and the officer shrugged his shoulders. She managed to walk down the stairs with some difficulty and the crew member carried the wheelchair down. The next obstacle was escalators to move up to the arrivals hall. It would have been very dangerous for her to use the escalator, so we had to wait while they contacted the manager of the Harbour City shopping mall, where the terminal is situated. The manager came and allowed us to use the goods lift!!! If she had been unable to walk at all I dread to think what would have happened. We were not given any prior warning that there was no disabled access at Hong Kong. There is a saying that you get what you pay for. However it should be noted that we paid £3200 per person for this cruise (excluding flights) which works out at more than £150 per day, plus a further $11 day (dis)service charge. It was the worst experience we have ever had on any holiday, let alone any cruise and my advice to anyone would be to avoid Costa at all cost!!!!   Read Less
Sail Date December 2013
Last December(2013) we took an 11 night cruise out of Singapore with Costa Cruises to celebrate our 30th Wedding Anniversary. We thought that because it was advertised in the UK as a Far East Cruise, that it would be aimed at the European ... Read More
Last December(2013) we took an 11 night cruise out of Singapore with Costa Cruises to celebrate our 30th Wedding Anniversary. We thought that because it was advertised in the UK as a Far East Cruise, that it would be aimed at the European traveller. The cruise consisted of 3 mini cruises out of Singapore, up and down the Malaysian and Thai coast. We boarded the ship (Costa Victoria) at Singapore cruise terminal, it was a little drawn out out but we eventually got aboard, along with the rest of the passengers, 80% of which I would say were Chinese. We found our cabin 80423, it was small, as was the shower, but reasonable. When we went down for dinner we were shown to our table, 45, which we had booked in the "Fantasia" a-la-carte restaurant for our entire cruise, and met a nice couple from Sweden who were sharing our table. The food was ok, it was what I would describe as "good pub grub". That evening we noticed that a lot of the passengers (Chinese) seened to be just wandering around the ship aimlessly, and those that had sat in the bar were just there taking up all the seats to listen to the "entertainment" ( again pub level ), without even buying so much as a Coke! Their dress code left a lot to be desired, in fact some looked like refugees from a war zone. This was because most of the passengers disembarked in Singapore each time we docked to be replaced by more of the same, all they appeared to be doing was going from Singapore to Malaysia and back to possibly buy cheap goods, as Brits used to do on cross channel ferries to go to France for cheap alcohol. It was a Chinese ferry, nothing more. I also found these Chinese to be very rude people. It was almost impossible to get out of the lift if half a dozen Chinese wanted to be in, they would not wait! On our third evening we went down for dinner to be told at the door....."sorry we are full, but you can go and eat in the buffet on deck 11 if you want". I would not have eaten in that buffet if it was the only eatery on the ship! This happened on 3 evenings, each time I had to persuade the Maitre d' to find me a table, unfortunately it meant sharing a table for 8 with a badly dressed family of 6 Chinese. On Dec 17th, our Anniversary, we had booked the "Il Magnifico" a-la-carte resaurant, which was $33 each extra. While we were looking at the menu a couple came in and asked for a table, and he was wearing tee shirt and shorts. I got the impression the Maitre d' was going to let him come in dressed like that so I asked him if he would ask the gentleman to go and change. After about 5 minutes discussion at the door the gentleman did eventually go and change. I womder if I had not said anything if he would have been allowed in? It did appear to be very casual and not what was implied in the advertising. The excursions offered were expensive, and not really value for money, except for Koh Samui where we rode an elephant, and Malacca which was very nice. But Phuket, oh dear, we dropped anchor offshore and transferred by ship's tender to a rickety floating jetty in the bay of Kalim Beach. What a filthy, dirty place that was. If I had booked a holiday to Phuket, and ended up in Kalim Beach I would have demanded a refund. And to add insult to injury when we got our credit card statement as we left the ship we found we had been charged $121 each for "hotel services". This had never been mentioned to us by either Costa or the agent we booked with, Adore Cruises.co.uk. We left the ship VERY disappointed with our cruise, but wiser. NEVER again with Costa Read Less
Sail Date December 2013
We sailed from Singapore, Malaysia, Vietnam and Hong Kong. We travelled with 4 adults and 1 child. Our cruise was 3 sailings in 1 for us so three times people got off and on. I am one that looked at the reviews and thought oh it ... Read More
We sailed from Singapore, Malaysia, Vietnam and Hong Kong. We travelled with 4 adults and 1 child. Our cruise was 3 sailings in 1 for us so three times people got off and on. I am one that looked at the reviews and thought oh it cannot be that bad. Many issues that have been reported are now fixed. Embarking in Singapore, excursions, Visas, passports and shuttles. All justified and not a problem. The bad review is due to numerous things that took place. Day 1. We were awakened at 3:30am the first night as something fell down from the upper bunk from my daughter's bed. We turned on lights to hand her back her bear when I looked over to my pillow I noticed a bug round and flat. I flicked it off the bed thinking nothing off it as I was tired and then I realized OMG that's a bed bug. I threw back the duvet to find 6 more in plain sight. I got dressed and ran down to reception. They had a manager come confirm the issue and supplied us a new cabin and asked that we follow up in the morning about new cabin. So at 4am we moved our belongings without assistance and moving our young child from bed to a cabin down the hall. The manager on duty insisted we see the dr. on board and when she told me the expense I stated we had to bites and we would be fine as it would have been over $400 for this first. It took us nearly 1 hour to get moved and no person was in sight. Day 2. We woke up had breakfast and then went to reception to find out what was to happen next. Might I add that there is usually 1 person at this desk at all times and minimum 30 min wait on any occasion due to translation issues. At this time we were told our original cabin was being fumigated and the temporary cabin was vacant the rest of cruise and awaiting manager approval to move permanently. The new room toilet broke every time we used it and cabin smelt of sewage. The maintenance came 3 times that day to fix it and in the end we ended up using the toilet in old cabin as it was not working. The AC is another issue it did not work at all. Something about a clogged vent and while in a climate of 90 degrees plus left us no other option but to sleep nearly unclothed. So the conditions of the temp cabin were just as bad as old. Day 3. This day we went on our excursion to return to room with a note to see reception. Another 45 minutes waiting in line and 30 minutes to reach a resolution. They were moving us back to original cabin due to it being ALL CLEAR. I through a fit and the reception didn't even blink an eye. She said they sold the cabin we are in for new leg of trip and stated the bugs were gone and won't come back. So instead of sit down dinner we placed our daughter in kids club and moved yet again. Since they wanted us moved before stewards came on shift. Oh I forgot that it was my holiday for a second not to put anyone else out. Seriously. So we moved back to the original cabin. Day 4. This day our Costa cards froze due to being swapped around so much so no drinks for us today. Took another 45 minutes in line to sort that out. We had been in contact with our agent in the states and that evening we received a fruit bowl for all our troubles. I guess an apple, orange and mango will fix it right. Day 5. Came back from day in Singapore to have our steward tell us other rooms around us had bed bugs too now. 6 in total on the floor we were on. After numerous fumigations they were not dying. Well great I thought. So the evening comes and after dinner we settle in for the night. Watching movies in bed on the IPad until I felt something on my leg and I jumped out. Sure enough they were back and this time 3 fold. Steward was on duty and I called him in right away to look at them. He radioed manager on duty and I went down to reception. This time I was greeted by a manager MariaLuisa. She was genuine and concerned about everything. She ordered that our clothes be washed and our bags be fumigated. We were being upgraded from inside to outside cabin far away from our original cabin. She had 3 stewards assisting in moving our things and called once we moved to ensure we settled in. Everything was fine in cabin except the smoke smell that was so bad. This evening they offered to pay for the dr. visit if required. Day 6. We had a very early morning excursion and decided since we upgraded to premium we should order in breakfast. Well they showed up 30 minutes after time they were intended to and then demanded we pay for a service we already paid for. Stated our cabin was not listed on premium and that to hand over $21 for a late and cold breakfast. I asked her kindly to leave our cabin and speak with management or steward about breakfast as we were not having it. As we run down stairs with moments to spare as out excursions was literally leaving the ship my husband got us a coffee and croissant each. On arrival we find the tenants next to us are smoking in there room that is connected to ours and the smoke was coming through the cracks in the door. This was fixed by using tape around the door and spraying our room down with a perfume of some sort. 45 more minutes in line at customer service. Our steward provided us with fruit and prosecco for our troubles with breakfast as he was unaware either about premium. Day 7. Costa Cards frozen again and more time wasted fixing something that we should not have been. This day also entailed us calling our US bank to verify in front of manager that it was not a prepay debit we were using for cruise purchases. Day 8-12 were a combination of lost excursion tickets due to them swapping us numerous times. The desk had them for nearly 6 days before telling us our Vietnam tickets were placed in the temp cabin not occupied by someone else. This was done wrong even after we told excursion desk we moved a 3rd time. Excursion for Hong Kong was cancelled after booking 2 months in advance. They were charging service charge for my child even though their site specifically stated no service for under 14. A heated 9pm argument with desk about that left me bitter and upset with Costa even more. You take what's not yours and I have stayed in hostels cleaner than that of our cabin. They froze up our friends cards too from same bank and there room became infested with bed bugs during their linen change. Day 13. Last night on cruise and we were pulled in by management about our fees. We were told our agent had been on contact with the ship and we did not have to pay gratuities in the end due to all the trouble we incurred. So the people that helped us in room, restaurant and spa won't get a fee that is made for them due to issues that customer service caused. Does not seem fair at all in my opinion and we signed the paper we would pay them on our own and we did. In the end our cruise itinerary was amazing. My daughter loved the kids club apart from the fact that while we sailed over New Year's they were due to have a party for them and cancelled it due to lack of participation. In fact it was due to crew wanting to party it up as I spoke with other parents who looked forward to the event. Oh and as we went to bed early due to closing the kids club early we were awoken at 11:45pm by a Italian screaming over intercom counting down till midnight. Not just once but numerous times and over whole PA system. By the end of the cruise 9 rooms became infested and it's rather sad that sanitation is not better. They ruined a large percentage of clothes they washed as well as they were combined with what looked to be a dark blue towel in which ever thing turned blue. So for the last week I wore items that were discolored and I disappointed as the items were still new just for our first cruise. I wasted my time with my family waiting in lines for things that should not be an issue. I spent no kidding upwards of 7 hours dealing with the customer service staff to resolve issue after issue. The pool was closed on nearly both sea days and not a lot was offered on board to do during this time. So a lot of dead time was spent in the cabin. Read Less
Sail Date December 2012
Embarkation set the tone for this dire cruise, chaotic, badly organised, with total lack of helpful staff. From the dockside sight of the ship, she appeared tired and shabby, and the interior did nothing to improve that impression- she is ... Read More
Embarkation set the tone for this dire cruise, chaotic, badly organised, with total lack of helpful staff. From the dockside sight of the ship, she appeared tired and shabby, and the interior did nothing to improve that impression- she is dated, badly cared for, badly managed and long past her best. Stairwells are echoing , carpet-less, decor-less spaces, reminiscent of school corridors, except lacking artwork! Welcome aboard was a drinks package sales pitch, and there were no directions given for finding cabins. We found our way to our deck 4 cabin, with its large round window- this style was the norm for most of the ship, with the exception of a few balcony suites. the cabin was bland wood panelled, had ample wardrobe and drawer space and a comfortable double bed. Pillows were hard and slab-like, towels long past their pristine best, with only a tiny soap bar provided as toiletry, with harsh gel in the grubby-curtained shower. Requests for softer pillows were refused, and we were advised to phone room service for a few toiletries. Dining was dismal, with repetitive menus, no healthy choices, overcooked fish, poor salads and badly organised service, so tables were not served together. Alternative dining, the open buffet was very poor, with limited repetitive menus, very poor salads, and ran out of green salad in the second week, and , incredibly, butter disappeared from all menus after 10 days. Probably the best choice was a daily pasta, served with fresh parmigiano, but we expected that on an Italian cruise line, and even the most ardent pasta lover would not want it for every meal. Entertainment was very third rate, with tired dancers, poor singers and bizarre novelty acts. If you preferred dancing, then a live trio performed, but often this turned into strange line-dancing sessions. Day time entertainment would have disgraced a holiday camp, with childish, badly organised game like activities, shouted instructions,and little entertainment value. Several ports were tender disembarkation, which again was chaotic to the point of being worrying. Tickets were issued, by ineffective entertainment staff, on a first come-first served basis, to pushing, shouting crowds , and the whole process was so disorganised as to feel totally intimidating. This ship completely fails to deliver a product of acceptable quality, utterly fails to deliver the promised brochure experience and is a Costa concept that needs serious overhaul Read Less
Sail Date November 2010
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