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3 Costa Serena Luxury Cruise Reviews

Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where ... Read More
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where excellent and shore excursions well planed. Shows are poor until the last night of the cruise and that one was very good. On the down side they have introduced a 15% surcharge on everything from the bar so a small glass of beer is nearly 6 Euros and you still have to pay a compulsory gratuities payment on top of the surcharge. The Officers only talk to you if you are below 20 years of age and partly dressed, and talking of dress on the gala night I only counted 5 couples who dresses for dinner some of the Italian guests even wore T-Shirts. The crew had a attitude problem for example if you met one in a corridor you had to give way for fear of being knocked over.That attitude was all over the ship and the guests where even worse than the crew, try to get out of a lift they just push in before the lift empties. The examples of rudeness are as long as my arm, every English speaking person said they had the same problems that we experienced. If you are a none smoker forget it the guests are mainly Italian and they smoke everywhere even in the lifts. Children are not allowed in certain areas for example the large Jacuzzis but they treated them as there private swimming pools if you tried to get in you where jeered at and the security guard who's job it was to keep them out just laughed. One final note I have spent many happy holidays in Italy so I don't have a downer on Italians but this lot were just rude and in great numbers. One of the staff said when she approached a guest and said bon giorno if you replied back "hello" she felt as though the next 2 minutes the guest would be polite and courteous, but if they replied bon giorno she had a fight on her hands to say polite. I could go on but I think I've made my point. Read Less
Sail Date September 2011
We booked this cruise as a last minute option as we were tied into dates available. The ship is very impressive with lavish public interiors.We were not disappointed with the cabin. Spacious, with balcony.It would have been nice if we were ... Read More
We booked this cruise as a last minute option as we were tied into dates available. The ship is very impressive with lavish public interiors.We were not disappointed with the cabin. Spacious, with balcony.It would have been nice if we were shown to our cabin, its its a very large ship,although every stage of the cruise was very well organised,from the time we arrived to the time we departed.The cruise was good value for money, although comparing this to previous cruises 3700 people on board was at meal times with dinner shows and change overs a little like butlins!Evening entertainment was very good,particularly the main evening show which was very professional and very entertaining considering there were a lot of Italian and French, most of the songs were in English.Food- although the choice was varied, catering for this number of people does reflect on the quality in the Ceres restaurant,some of the dinners were disappointing,and we decided to use the self service restaurant, where the food was more of a wider choice, although pizza was on the menu every day!There was the option of paying another 20 euro to visit the Samara restaurant.Service was efficient. We did speak to one of the bar staff who work 12-14 hrs every day and well deserve the 15% service charge added to everything that you purchase! Drinks we felt were expensive, although we did purchase the wine and beer package which we were told we could access up to the point we disembarked at the end of the cruise. We left the ship to explore the last port,and returned to the ship for lunch and a beer, but as we had left the ship the Costa charge card was now closed so were not able to access remaining drinks, even though we had paid for them!Overall a good weeks cruise-would we go again? yes if the price was right as it was good value for the money, and now knowing that its a family orientated ship, we know where to go on board to avoid the hustle and bustle. Read Less
Sail Date April 2011
We chose this cruise as it was leaving from Venice and I had a wish to see Venice again, so we thought we would combine the trip with the cruise, even though we had been disappointed with various aspects of Costa before we hoped with the ... Read More
We chose this cruise as it was leaving from Venice and I had a wish to see Venice again, so we thought we would combine the trip with the cruise, even though we had been disappointed with various aspects of Costa before we hoped with the Serena being a fairly new ship things might be better, how wrong can you be? We were 2 couples travelling together FOOD. Very poor quality! I enjoy my food as do all our party but really struggled to find something to eat let alone enjoy. As mentioned in other reviews the Italians are very pushy and don't believe in forming an orderly queue so beware if there is a gap in front of you, also at the buffet at all meal times they were very slow at replacing food as it run out, we had to ask the staff behind the counter more than once to replace the missing food. These staff seemed to be trainee waiting staff as they seemed unsure how to lay out and arrange the food. The meals in the Vesta Restuarant for a so called luxury ship and considering the amount we paid for the trip was absolutly dreadful, from the time it took to serve it (2.5 hours) we were leaving the the restuarant after 11pm still hungry. On the Gala night! we went to a lot of trouble to dress for the occasion at dinner we were offered the gala menu my sister in law and I could not find anything suitable to order, I asked the waiter to bring the (always available) alternative menu she informed me it was not available on Gala night, so I asked if we could just have grilled steaks with some veg she said she would have to ask the mai'trde to come over to speak to me, next thing I was presented with a menu 'he says you can choose from that' said the waiter it was the very obvi children menu anyway I ordered the chicken malelese with french fries when it arrived it was just an insult the dry chicken was very rubbery, inedible as if it had been reheated in a microwave and the frozen chips were undercooked, needless to say I told the waiter to take it away and asked to see the mai'trde the waiter returned to say we could have the grilled steaks this was such a poor show just not worth dressing up for. After this debacle we decided to use the buffet for dinner, even though we were there in plenty of time there was were little food left to choose from. Tea was always luke warm and the coffee was like dish water my sister in law drinks coffee and she had to buy it from the bars at a very inflated price. Another reviewer mentioned the rule about not bringing drinks on board they say something about health and safety, rubbish it is just so you are trapped into paying Costas riduculous prices for drinks soft and alcohol ones, there is a way round this but if Costa read this review they would soon put a stop to it! Another review talks about the adults only pool that children were allowed to use uncorrected we don't have a problem with children on holiday we all have kids and grandchildren ourselves, but considering there was 4 pools on board we don't think it's asking to much to enforce the adults only rule. The children were very boisterous around the pools just as you would expect,so it would have been nice to relax around a pool and have a swim to cool off instead of being banished to the dry decks. To Finish The other trips we had on Costa had very similer problems the first one we booked was at short notice my daughter and I took my Mother for her first and only cruise.The second one it was the only cruise line going to Dubai and the Emerites and as I said earlier I hoped things might have been better on the Serena. It was awful from the surly waiters to the dreadful food and vastly overpriced drinks, also if you were not Italian you were not quoted even at the muster when English was the last language to give instructions the Italians started to break rank and chatter loudly we could not hear the announcement. As we have found on other cruises the cabin attendents do the best job our room was always spotless and we received everything we requested. Finally we think the problem with poor service is the practice of compulsary paying gratuities which means staff do not have to work for tips. We will never be on a Costa ship again. Read Less
Sail Date June 2010
Costa Serena Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.4
Entertainment 3.0 3.4
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 3.0 3.4
Enrichment 2.0 3.1
Service 4.0 3.8
Value For Money 3.0 3.6
Rates 3.0 3.6

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