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2 Costa Serena Holiday Cruise Reviews

Well you know, we really were not looking to go on another cruise, but Costa made it tempting, by giving us vouchers, because our previous cruise, in April on the Costa Pacifica, had itinerary changes, with Egypt and Israel. We figured if ... Read More
Well you know, we really were not looking to go on another cruise, but Costa made it tempting, by giving us vouchers, because our previous cruise, in April on the Costa Pacifica, had itinerary changes, with Egypt and Israel. We figured if we were to take advantage of the vouchers, use them immediately or forget it. Although we had till October 2012 to use them, when looking at the prices for next year, would have cost us double then what the vouchers were worth. We so glad we took the cruse when we did... Why wait an extra year & pay $800 more, to get disappointed. Do not get us wrong, when looking to purchase the cruise, We did look for the most inexpensive one Costa was offering. With our discounts on the cruise with the vouchers and the fact we had enough points to receive an addition savings from our booking agent and to receive a room with a balcony on the 8th deck..Plus we wanted to stay in Barcelona(the port we embarked on) so we payed for all 5 nights at our hotel through air miles, in all made for an inexpensive trip.. The passengers you get on an inexpensive cruise, will reflect on the type of clientele. Being NorthAmerican of Italian background, made it easier to understand the European mentality... No wonder the people at customer service & tour organizers smiled at us when we needed assistance.... Guess what we are saying is, between the rudeness of the Italians and the arrogance of the French, everyone else that was left on the trip were pleasant...Over all we look at this outing as time off.. The ports were nice, the weather could have been better(That is not Costa's fault) and our stay in Barcelona, was a great experience... All in all, the reason we took advantage of the offer was because we really enjoyed the first cruise on the Costa Pacifica.... Although the staff on board, by the time the week was over, were very good to us....But.....You Get What You Pay For Read Less
Sail Date October 2011
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where ... Read More
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where excellent and shore excursions well planed. Shows are poor until the last night of the cruise and that one was very good. On the down side they have introduced a 15% surcharge on everything from the bar so a small glass of beer is nearly 6 Euros and you still have to pay a compulsory gratuities payment on top of the surcharge. The Officers only talk to you if you are below 20 years of age and partly dressed, and talking of dress on the gala night I only counted 5 couples who dresses for dinner some of the Italian guests even wore T-Shirts. The crew had a attitude problem for example if you met one in a corridor you had to give way for fear of being knocked over.That attitude was all over the ship and the guests where even worse than the crew, try to get out of a lift they just push in before the lift empties. The examples of rudeness are as long as my arm, every English speaking person said they had the same problems that we experienced. If you are a none smoker forget it the guests are mainly Italian and they smoke everywhere even in the lifts. Children are not allowed in certain areas for example the large Jacuzzis but they treated them as there private swimming pools if you tried to get in you where jeered at and the security guard who's job it was to keep them out just laughed. One final note I have spent many happy holidays in Italy so I don't have a downer on Italians but this lot were just rude and in great numbers. One of the staff said when she approached a guest and said bon giorno if you replied back "hello" she felt as though the next 2 minutes the guest would be polite and courteous, but if they replied bon giorno she had a fight on her hands to say polite. I could go on but I think I've made my point. Read Less
Sail Date September 2011
Costa Serena Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.4
Entertainment 3.0 3.4
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 3.0 3.4
Enrichment 2.0 3.1
Service 4.0 3.8
Value For Money 3.0 3.6
Rates 3.0 3.6

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