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Sail Date: November 2011
We flew from Manchester to Savona via Amsterdam then had a 2+ hour drive by coach to join the Costa Serena and although the journey was tiring, the flights were good and luggage was booked straight through so no hassles. As soon as we ... Read More
We flew from Manchester to Savona via Amsterdam then had a 2+ hour drive by coach to join the Costa Serena and although the journey was tiring, the flights were good and luggage was booked straight through so no hassles. As soon as we stepped on board we thought it was all worthwhile. The ship is about four years old and very smart. We found our cabin quickly and our luggage arrived not many minutes later. No tea/coffee making facilities but free room service for breakfast. Cabin kept immaculate and very comfortable and equipped with safe/hairdryer. Bathroom as you would expect. Only one bar of soap and shampoo in dispenser on the wall but not a problem. We had expected to be in the minority as English speakers on an Italian ship and that was certainly the case but we had no problems with the French, Italians, Germans and Spanish on board. Staff all spoke fluently in loads of languages - felt rather ashamed of my lack of language skills. Ate in the Vesta restaurant and serving staff were all pleasant and helpful. Food was on the whole excellent - yes it was Italian but what do you expect on an Italian ship. The buffet for breakfast and lunch had fresh pasta, pizza, a grill with chicken, burgers, fish etc plus the general buffet with salads, cold meats, casseroles, more fish etc etc. The problem was knowing which to choose and when to stop! We had purchased the drinks package before sailing that gave us free glasses of beer, wine or soft drinks in the buffet at lunch or main dining room at night and cost about £160 but we had no problem getting as many drinks as we wanted and without the additional 15% tax on everything so felt this worked out well for us. There are loads of decks on which to catch the sun as well as by the main pool or the quiet pool (not always as quiet as I would have liked!) Other comments have been made about children being allowed in the jacuzzis and this was the case for us also. However, we usually just hid away on one of the upper decks with our books and enjoyed the November sunshine. We will certainly look out for Costa cruises in the future as we enjoyed the mix of nationalities rather than being totally British. I would recommend that you look for one of the newer ships as we saw the Costa Allegra in one port and it looked a bit old and weary but don't be put off Costa by the adverse reviews - go with an open mind and enjoy meeting new friends of all nationalities! Read Less
Sail Date: October 2011
After a two hour transfer from Nice to Savona we finally saw the ship - so far so good. There was a short wait before we could get on the ship but the embarkation building was comfortable. In here we brought our drinks package which was ... Read More
After a two hour transfer from Nice to Savona we finally saw the ship - so far so good. There was a short wait before we could get on the ship but the embarkation building was comfortable. In here we brought our drinks package which was rather pricey (we don't drink so we had the kids mocktail and soft drinks) 49 euros for only 20 drinks. We have sailed with Princess before and the same package is for unlimited drinks. The next to hit us was the fact that we couldn't deduct the tips even though it said on our paper work that we could ( we pay tips but only to those that we feel have given us service). We found our cabin quickly and our luggage was already waiting for us. Our cabin steward was friendly and always said hello (Joevan). This is not the ship to be on if you are a none smoker like us.The main pool area is covered and not once during our cruise was it opened to let any air in so smoke just filled the whole area. The bar areas were the same one side of the room for smokers the other for none, but what happens the whole room becomes filled with smoke. Beware of Costa's hidden charges 15% on top of any drinks purchased, charges on the shuttle bus to get you from the port to the towns Anything from 6 to 7 euros each. If you like a drink of iced water with your evening meal, ask for a jug of water otherwise you get bottled water that you have to pay for. The meals on the buffet deck were very poor, especially at tea time, fine if you want pizza every day. We went to see several of the ships shows, the best ones were done by the ships own company. If you are wanting an English cruise this is not for you, out of 3700 guests only 120 were English speaking.But don't let this put you off, all the staff that we had dealings with spoke English. Don't bother taking anything too posh for the formal nights like we did,it just doesn't happen, which is a great shame - getting dressed up is what cruising is all about. Me and my hubby enjoy up to date music and so were looking forward to hitting the night club,this didn't happen because the music around the ship was rubbish and the club (disco Pan) was always full of young teenagers. There was no cut off point for teenagers to leave and let adults only in. Lots of children seemed to get into places where they shouldn't have - the gym under 16's are not allowed in - not the case, young children were not supposed to be in the Jacuzzis - not the case,Don't get me wrong we have 2 children and we know the importance of family holidays but we always kept an eye on our children not so on this ship with many parents. Disembarkation went smoothly, the only let down was the 2 hour transfer back to Nice, then just being dumped at the airport - wrong terminal and no rep to help,once we found the right terminal we had a 5 hour wait for our flight. All in all we had a good holiday, a holiday is what you make of it. But I don't think we shall use Costa again. Read Less
Sail Date: October 2011
Well you know, we really were not looking to go on another cruise, but Costa made it tempting, by giving us vouchers, because our previous cruise, in April on the Costa Pacifica, had itinerary changes, with Egypt and Israel. We figured if ... Read More
Well you know, we really were not looking to go on another cruise, but Costa made it tempting, by giving us vouchers, because our previous cruise, in April on the Costa Pacifica, had itinerary changes, with Egypt and Israel. We figured if we were to take advantage of the vouchers, use them immediately or forget it. Although we had till October 2012 to use them, when looking at the prices for next year, would have cost us double then what the vouchers were worth. We so glad we took the cruse when we did... Why wait an extra year & pay $800 more, to get disappointed. Do not get us wrong, when looking to purchase the cruise, We did look for the most inexpensive one Costa was offering. With our discounts on the cruise with the vouchers and the fact we had enough points to receive an addition savings from our booking agent and to receive a room with a balcony on the 8th deck..Plus we wanted to stay in Barcelona(the port we embarked on) so we payed for all 5 nights at our hotel through air miles, in all made for an inexpensive trip.. The passengers you get on an inexpensive cruise, will reflect on the type of clientele. Being NorthAmerican of Italian background, made it easier to understand the European mentality... No wonder the people at customer service & tour organizers smiled at us when we needed assistance.... Guess what we are saying is, between the rudeness of the Italians and the arrogance of the French, everyone else that was left on the trip were pleasant...Over all we look at this outing as time off.. The ports were nice, the weather could have been better(That is not Costa's fault) and our stay in Barcelona, was a great experience... All in all, the reason we took advantage of the offer was because we really enjoyed the first cruise on the Costa Pacifica.... Although the staff on board, by the time the week was over, were very good to us....But.....You Get What You Pay For Read Less
Sail Date: September 2011
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where ... Read More
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where excellent and shore excursions well planed. Shows are poor until the last night of the cruise and that one was very good. On the down side they have introduced a 15% surcharge on everything from the bar so a small glass of beer is nearly 6 Euros and you still have to pay a compulsory gratuities payment on top of the surcharge. The Officers only talk to you if you are below 20 years of age and partly dressed, and talking of dress on the gala night I only counted 5 couples who dresses for dinner some of the Italian guests even wore T-Shirts. The crew had a attitude problem for example if you met one in a corridor you had to give way for fear of being knocked over.That attitude was all over the ship and the guests where even worse than the crew, try to get out of a lift they just push in before the lift empties. The examples of rudeness are as long as my arm, every English speaking person said they had the same problems that we experienced. If you are a none smoker forget it the guests are mainly Italian and they smoke everywhere even in the lifts. Children are not allowed in certain areas for example the large Jacuzzis but they treated them as there private swimming pools if you tried to get in you where jeered at and the security guard who's job it was to keep them out just laughed. One final note I have spent many happy holidays in Italy so I don't have a downer on Italians but this lot were just rude and in great numbers. One of the staff said when she approached a guest and said bon giorno if you replied back "hello" she felt as though the next 2 minutes the guest would be polite and courteous, but if they replied bon giorno she had a fight on her hands to say polite. I could go on but I think I've made my point. Read Less
Costa Serena Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.4
Entertainment 3.0 3.4
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 3.0 3.4
Enrichment 2.0 3.1
Service 4.0 3.8
Value For Money 3.0 3.6
Rates 3.0 3.6

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