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13 Costa Serena Family Cruise Reviews

Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I personally have been sawn into ... Read More
Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I personally have been sawn into pieces on the stage by the Italian magician ! Portrait photos were very good quality and prices have been reduced from our last cruise with Costa 3 years ago. My daughter enjoyed kinds club, I used spa, which was a bit overpriced and the state of the art gym. I wish we purchased cruise and stay as 1,5 days were not enough to explore Dubai. Read Less
Sail Date February 2015
Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I personally have been sawn into ... Read More
Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I personally have been sawn into pieces on the stage by the Italian magician ! Portrait photos were very good quality and prices have been reduced from our last cruise with Costa 3 years ago. My daughter enjoyed kinds club, I used spa, which was a bit overpriced and the state of the art gym. I wish we purchased cruise and stay as 1,5 days were not enough to explore Dubai. Read Less
Sail Date February 2015
I booked this about a month before going and instantly regretted it after reading the reviews BUT... We had a great time. Two adults and one child age 9 from Scotland. We spent three days in Barcelona before boarding, we walked down to the ... Read More
I booked this about a month before going and instantly regretted it after reading the reviews BUT... We had a great time. Two adults and one child age 9 from Scotland. We spent three days in Barcelona before boarding, we walked down to the port from our hotel midway up the Ramblas, there's a port bus just at the port gates takes you to the ship for a couple of euros, I didn't do the web check in but they done it at the port for us, booking in was quick and painless, we had to wait until 2pm to board the ship but the waiting area was comfortable and there was a snack bar. We were pleasantly surprised to be given an outside cabin with window as I booked the 'take what's available' option, the room was a good sized, the beds were comfortable, the room was spotless and cleaned twice a day, towels changed, etc. the ship itself is a bit loud but I like bright colours so it didn't bother me, the only thing I didn't like was the statues in the main area, they looked like shop dummies and cheapened the otherwise nice furnishings. The food was a mix of good and bad, the breakfast wasn't great but I didn't see anyone not eating, I'm a fussy eater so I'm happy with cereal, cup of tea, fruit and a croissant, but you had the usual people piling their plate up and not eating it, only had lunch twice and it was good, plenty of choice, dinner was in the restaurant and we couldn't fault it, the service was quick and the waiters remembered what you had to drink and it was there for you every night, there was singing and dancing a few times in the restaurant and I think almost everyone joined in. There was a separate kids menu, ours had spaghetti bolognese every night! Best he'd ever tasted! Our table guests asked for Indian food one night so we all had curry made especially for us. We didn't use the kids club. We went to most of the evening shows and they were all good, better than the ones Royal Caribbean had put on, mix of languages used but didn't detract from it. We didn't hang around the ship we always got off when we docked, there was only one day at sea and that was our last so were were glad of the rest. The port excursions were ok, wish we had done a bit more homework beforehand so we new where to go and what to. Disembarking was fine, you are given a time slot and just have to wait on being called. Pros- price, we paid a quarter of what we paid the Royal Caribbean. Room was excellent Port times were longer No great push for you to buy photos, gifts etc on the ship Downside - Breakfast could be better Soft drinks (squash) should be provided and I didn't see any water dispensers anywhere? We had to buy the all inclusive drinks package even though it was a waste of money as I can't drink alcohol due to medication though it's probably a good deal for most people. Buffet could be better organised so there not so many people wandering around trying to find seats with food in their hands and they should definitely crack down on the kids running around the restaurant before someone is seriously injured. Port information should be updated on their daily newsletter - eg, took us an hour to get to the Trevere Fountain in Rome only to find it had scaffolding around it and had been drained, we could have used this time to visit something else. Ships plumbing could be doing with an overhaul, seen a couple of floods in public toilets and our drain didn't drain very quick and had a slight smell about it. Biggest downside, other holidaymakers don't smile :((   Read Less
Sail Date October 2014
My age 59, travelling with my 88 year old Dad. We have been on many cruises with different cruise lines, but this has to be my favourite. We booked a very last minute cruise after being sent a great deal by our favourite cruise agents - ... Read More
My age 59, travelling with my 88 year old Dad. We have been on many cruises with different cruise lines, but this has to be my favourite. We booked a very last minute cruise after being sent a great deal by our favourite cruise agents - too good to miss, even though previous reviews of the ship and line have been mixed. Although I booked an outside cabin with no number, I was delighted to find that we had been upgraded to a balcony. Our first experience, but definitely not the last. We set off for Barcelona - an easy well-timed flight down from the UK to arrive there at 1.30 pm, and went straight to the cruise terminal. I was surprised to find very few passengers there, and we walked through to the embarkation desk where all they needed were our tickets and passports, and where we were issued with the usual ship cards. I found out later that on this cruise the ship had passengers boarding and leaving at almost every port, a bit like a ferry, but it meant that we had a long time in each port. Up onto the ship where security zapped our cards and took security photos with a hand held device. Onboard there are numerous terminals where it is possible to register your credit card yourself by swiping your ship`s card, then your credit card - no waiting at customer services. Our cabin 9210 port side, right at the bow of the ship, was gorgeous. Note - the beds were next to the window which meant we could lie in bed at night and watch the coastal lights. Having since looked at other balcony cabins on other ships, I think this is quite unusual - the beds are usually away from the windows. Plenty of storage and a neat little bathroom with a great big mirror. Everything was spotlessly clean. Dining - we always like to use the buffet dining room, and were very pleased with the quantity and quality of food at breakfast and lunchtime. It was always very busy, and the type of food is not the same at each station - for example, pancakes are on one side of the ship, eggs are on the other. When we did have to wait for a table, it was only a few minutes. Great service from all the waiters and chefs who couldn`t do enough to help. We had a problem in the evenings though - I had read that it was just pizzas in the buffet after 6pm, but I didn`t realise it was just 2 types of pizza - margherita and plain cheese. A few salads, and no desserts at all, not even ice cream. I believe that after 9.30 pm, the pizzeria becomes waiter service with a greater choice of pizzas, but we prefer to eat at 7 p.m. I would also like to say that it was the first ship we`ve been on where the girls on the reception desks were so helpful and polite, they really couldn`t do enough to help. Decor - what can I say? It was a bit OTT, but maybe Italians like it that way! There was pattern and colour on everything, which gave me a headache for the first few days ;) The theme of the ship was Roman gods. One of the big bonuses was 10 lifts together at the central area = no waiting. There were 4 swimming pools, 2 of them with sliding glass roofs over the whole of the pool area. The overall age group seemed to be 30s to 40s, with a great many children, but it was Easter. I felt this lent a really young feel to the ship, although it seemed to be very noisy compared to our other cruises. This applied to the evening shows in the Glove theatre - they were just too noisy for us. The glove theatre had a fantastic wrap-round design, with no obscured views. One of the highlights of the ship was the 4D cinema, which showed short 15 min animations, buy one get one free for 8 euros. The first film we saw was haunted house, which was a fab experience with 3D glasses, moving seats, smells, and puffs of wind. Ports and excursions: Marseille, cancelled because it was too windy to get into port, and replaced with Toulon: Savona; La Spezia, where we took the opportunity to walk to the train station and took the train to Monterosso, one of the Cinque Terre villages; Civitavecchia - we`d booked a trip to Cornetto, but it was cancelled; Naples - we booked a trip down the catacombs, but this was again cancelled, so we took the trip to Sorrento and Amalfi. Tip: sit on the right side of the bus to get the views, and don`t go if you suffer from travel sickness! A days cruising back to Barcelona, then an easy flight home. Summary: Pros: Lovely ship, spotlessly clean Great food Great service from the girls on customer services and the excursion desk Really interesting ports, especially Savona and La Spezia The 4D cinema Long time in each port Cons: No selection at the buffet pizzeria between 6 and 9.30 p.m. It also had the atmosphere of a children`s playground. Would we go with Costa again? definitely. Read Less
Sail Date April 2014
Let me starts to explain that my wife and I have travelled to and in many countries and we usually would stay in 4 star or higher hotels. As I would become 65 years of age on the 11th. of February my wife and I decided to do something ... Read More
Let me starts to explain that my wife and I have travelled to and in many countries and we usually would stay in 4 star or higher hotels. As I would become 65 years of age on the 11th. of February my wife and I decided to do something special this year and book a cruise on the Mediterranean on the Costa Serena (Savona, Naples, Palermo,Tunis, Barcelona, Marseille, Savona) . As every traveler should do, prior to our booking we looked at the various reactions made by previous travelers on this trip. The first evening and night (as soon after the ship departed from Savona), my wife got seasick, in a way that she had to skip dinner altogether. The next evening departing from Naples the same happened, but taking sea-sickness tablets (provided on the ship) , my wife endured the dinner. After that she didn't have seasickness again. The meals on the ship were considered by both of us to be perfect!! I can not imagine that anybody would complain about this as the selection of food was fabulous!! Everything on board seemed to be well organized (maybe except for the lengthy time the life-boat instruction lasted) . The booked excursions all worked out fine.The only thing to improve on is to my opinion the fact that you need to pay for the use of WIFI. That seems to me to be a bit out of fashion. Read Less
Sail Date February 2014
We booked this cruise at the last minute (2 days before sailing) as it was only a 5 hour drive to the departure port. We got one of the last outside staterooms available and found ourselves on deck 1 about 5 cabins from the front of the ... Read More
We booked this cruise at the last minute (2 days before sailing) as it was only a 5 hour drive to the departure port. We got one of the last outside staterooms available and found ourselves on deck 1 about 5 cabins from the front of the ship. It was a great cabin (1218) and we'd take it again. There was no through traffic from other passengers so the hall was very quiet. Even though the ship is going on about 7 years, I saw no difference in quality to the very new Favolosa. Embarkation and disembarkation were very smooth! We were off the ship, had our luggage and retrieved our car in about 30 minutes. This was true at the ports as well - on and off with no trouble. Even when the ship was diverted towards Sardinia for a medical emergency, we still made our next port on time. The food at meal time was excellent....only let down by our rather dour waiter! Housekeeping was superb as were all the staff at the Squouk Club. It was quite a full cruise and my only complaint is that the public areas can be extremely crowded between meal times. However, I think this would be true on any large ship. We will happily go on another Costa cruise in future! Read Less
Sail Date April 2012
After booking the cruise on Costa Serena i read the reviews and wished i had not booked.I have worked as a holiday rep for the most famous British holiday company for the over 50s and also worked front of house in some great restaurants ... Read More
After booking the cruise on Costa Serena i read the reviews and wished i had not booked.I have worked as a holiday rep for the most famous British holiday company for the over 50s and also worked front of house in some great restaurants serving the likes of Michael Caine,Bob Hoskins and Mel Gibson. Once our holiday started,i looked for faults but there were none except for our flights and Naples.My daughter and i flew with KLM from Bristol to Barcelona via Amsterdam.The flights were booked through Costa as were our transfers in Barcelona.A direct flight would have been better but we accepted it.Finally arriving in Barcelona,we were met by a taxi driver in a brand new black Mercedes and driven to the port.Our luggage was then taken to the ship and we went and checked in and had a drink.30 minutes later at 2pm, boarding was announced and we had card number 2.We boarded straight away and went to our cabin.We were in 6201 outside window at the front of the ship with amazing views.Large cabin,lots of space and very clean.After unpacking we explored the ship and were amazed.It is clean,modern and not over the top as many people have said.On returning to our cabin to get ready for dinner we were met by Neri the chambermaid who greeted me and knew my name even though we had not reached our cabin yet.She did an excellent job throughout our stay as did P.Kumar and Dexter in the Lido Sole bar and Raquel in the Vesta restaurant. We then had a great week meeting lots of lovely people ,especially the people on our table.There were probably only 150 English speakers on board but we all felt happy and mixed well with all the other nationalities.The announcements in 5 languages were short and sweet and only occurred 3 or 4 times a day and there was no pushing and shoving in the lifts or buffet by anyone as i had been led to expect by other reviewers.The ship was full with over 3800 people on board. The food was excellent,the staff were excellent and the ports of call were excellent except for Naples(very dirty and dangerous when crossing roads).The ship never felt crowded as it is so big and with 13 bars to choose from there was always great entertainment.The theatre was a bit of a let down as it is beautiful and large but the acts were average.This did not matter as there was a lot going on elsewhere. After a fantastic week we were sad to say goodbye to all our new friends and the ship.Once again a lovely transfer to the airport only to find that our flight to Amsterdam was delayed and we missed our connection to Bristol.No problem,we were put on a flight 5 hours later and given phone vouchers,food vouchers and 100 euros off future flights with KLM.Hopefully direct flights when we book our next holiday with Costa which we will do and soon. Read Less
Sail Date October 2011
We had a fantastic cruise and could not be happier. I admit that we went with pretty low expectations having read all the criticism on the forums based in the US and UK. I would like to set the record straight as we feel that Costa gets a ... Read More
We had a fantastic cruise and could not be happier. I admit that we went with pretty low expectations having read all the criticism on the forums based in the US and UK. I would like to set the record straight as we feel that Costa gets a lot of bad press which from our experience is completely unfounded. I have previously cruised with Princess and Royal Caribbean and Costa is certainly in the same league and should not be under-estimated. 1.Food and Drink • Breakfast - room service is only free for breakfast and includes cappuccino / expresso coffee which has a charge in the restaurant. So we ordered free cappuccinos plus juice from room service at 7am and then went to the restaurant for breakfast. There is a menu or buffet in the Ceres restaurant on deck 3 plus the extended buffet on deck 9. Breakfast is also available at the Urano grill for late risers. In the Ceres restaurant there are huge windows at the back which provide a superb view of the ship's wake as you are tucking into your breakfast. The waiters don't expect you to order off the menu in the restaurant as most diners prefer the buffet set up in the middle but we ordered items not in the restaurant buffet which included corned beef hash, Lyonnais potatoes, smoked salmon, omelettes and smoked haddock. • Lunch - There are several lunch options from waiter service in the restaurant (Ceres deck 3), to an extensive buffet in the Prometeo buffet, with additional grill choices at both the indoor pools (deck 9). We tended to eat in the buffet at lunch and were really impressed how they changed the hours to ensure passengers could still eat on board when port stops hit the lunch hour. In Dubrovnik we arrived at 12.15pm, so the full buffet was available from 11am. Similarly in Izmir our port visit was the morning so the restaurant service was from 1pm - 2.30pm so passengers didn't miss out. • Afternoon tea - served 4-5 in the Prometeo buffet, little sandwiches and cakes. One afternoon they also offered a selection of Chinese teas (I recommend the cinnamon and the ginger) as well as the herbal teas, regular tea, coffee and iced water which are always available. • Evening meal - We had a table for four at 6.15pm (first sitting) in the Ceres restaurant situated at the back of the ship. There was always a basket of freshly baked bread rolls and bread sticks on the table when we arrived. The menus were in English with the Italian name above it if you wanted to order in Italian instead. The evening menu consisted of 6 courses, starter, soup, pasta / risotto, main course, cheese and dessert. There was a good choice and the food was consistently very good. Take your waiter's advice if he recommends something, more than once he suggested a course that I wouldn't have ordered and I was delighted that I did. The children were given a children's menu eat night with some items such as burgers, spaghetti bolognaise and fish fingers always available and others such as pork escalope, lamb chop, beef escalope changed daily. In addition, children are able to order from the main menu and our two both did during the week. We had a jug of iced water every evening with our meal and decided not to opt for the various drinks packages. Several evenings the waiters put on a show before the dessert course, singing, dancing and creating a real party atmosphere with diners swirling their napkins above their heads and clapping. Waiters were helpful and professional throughout and nothing was too much trouble. Alternatively the pizzeria offers waiter service from 9pm - 1am, with buffet pizza available early evening. • Midnight buffet - There were several midnight buffets during the cruise but we were usually tucked in bed by then. I did make it to one with the vegetable and fruit carvings and the ice sculptures were phenomenal. That night the midnight buffet was pineapple flambE and ice cream plus there were waiters walking round with trays of food. I had a doughnut ball from one waiter which was delicious and the flambE was tasty. 2. Cabin Wi-fi was available on all decks. We had a four berth outside cabin on deck two. We had a double bed (twin beds put together), a sofa bed plus one bunk above the sofa bed. There was ample storage space, in fact we had more storage space than in our mini-suite on Princess or balcony cabin on Royal Caribbean as there were two huge drawers below my daughter's bed. Suitcases fit comfortably under the bed. The safe opens and locks with any magnetic strip card so we used my husband's cabin card. We brought a four bar plug socket with us which proved very handy to recharge everything. There was only one European socket and one US socket which were so close together it is doubtful whether you would be able to use them both. The bathroom had a shower with shower gel and soap provided. Towels were changed throughout the day if required and our cabin steward made a variety of towel animals during our stay. 3. Daily programme I was really impressed with the daily programme on Costa as there were always things to do (the only problem was trying to decide what to do when things were on at the same time!) The Sole Poolside on deck 9 below the big screen was a main area for activities such as tournaments, games, dance classes (I did the cha cha cha class), stretching classes and dancing. They also celebrated the Oktoberfest here. The Pan Disco on deck 5 was the main location for the Art and Craft sessions which were offered am and pm. During the week I designed a t-shirt, made jewellery, decorated a fan and painted a ceramic pot which all made great keepsakes from the cruise. Aqua aerobics was in the Urano pool. I also went to an Italian class and one of the seminars on health and beauty in the Samsara spa which resulted in me getting a free facial as I happily volunteered. There was a chocolate demonstration, ice sculptures by the pool and seminars in English about the ports and the ship. 4. Pools There were two main indoor pools on deck 9 each with 2 Jacuzzis (for 16 years and above). The indoor pools had a retractable roof. There is also an outside pool and a swirly slide. The Samsara Spa has an adult only pool. 5. Evening entertainment The Giove Theatre is on decks 3, 4 and 5 at the front of the ship. The invited entertainment was very impressive and the acts were all worthy of being on the television they were so professional. On the first night Dennis Bullock an American singer / saxophonist blew us away. The second night we were entertained by Duo Deltai, who did a balancing and acrobatic act which couldn't have been easy as that night we had high winds. Adam Medini did a show called Voyage one night and seemed to be able to do everything (juggling, playing the xylophone with a ping-pong ball using his mouth, tumbling from ribbons suspended from the ceiling, hand shadow puppets, handstands with one hand holding his body horizontal to the floor!) and in the middle of the week we saw Connie Boyd a female magician who has won awards in the USA for her act and we could see why. The dance troupe and singers did the show a couple of nights, the male lead singer was excellent and the black male dancer was superb. In addition, every bar and lounge had musicians and singers entertaining everyone, including easy listening in the piano bar, ballroom music in the Apollo Bar and disco music in the Pan Disco. With eight venues for musical entertainment in the evening there was certainly something for everyone. 6. Children's club Our children were in the Mini (3-6 years) and Maxi (7-12 years) Squok club and thoroughly enjoyed themselves. They met the captain, visited the kitchens, went on a Treasure Hunt, took part in a pirate parade and had a variety of games, craft and free game time. The children earned Squok money during the sessions for winning competitions or sitting and listening nicely and then at the end of the cruise they swapped their Squok money for prizes. The children both got a Squok baseball cap, a bag and a sticker with their money. Squok club have two themed evening dinners that coincide with the formal nights. In addition, they can have lunch at Squok (they just need to be signed in by 10am that day). We enjoyed eating as a family but let the children have one Squok lunch and dinner during the cruise. The club hours are 9am -11.30pm and if you have an excursion with Costa that leaves early, club will open 15 minutes before your excursion. We never used this service but especially on the day we went to Izmir many children stayed in club while their parents visited Ephesus. At 4.30pm they have snack time which is not a biscuit but slices of pizza upstairs in the buffet! Goodness knows how my two were hungry for dinner but they were. 7. Languages and Costa This was one area that I thought Costa really excelled. Perhaps they have taken heed of previous criticism because our experience was extremely positive. There were 3100 passengers onboard from all over the world. 342 were English speakers and a surprising 1700 passengers were French including a French group of 700 from the Lorraine region. We had a Welcome on board talk on the first day with the English Hostess Helen. The talk was entirely in English and Helen explained useful information about the ship such as which decks run from the front to the back of the ship. For example, if you are on deck 3 at the front and eating in the Ceres restaurant on 3 you need to go up to 5 and down again. Deck 5 and 9 are the main walk through decks. Helen was available every day and the times were always posted in the Today information delivered to your cabin. She was also available at the excursions meeting point to answer any questions. We attended a port lecture also delivered entirely in English with the port Lecturer Marco which was very informative about what to do and visit if you are not on a pre-booked excursion. He obviously delivered the same talk at different times in other languages so everyone was equally informed. Helen also gave a disembarkation talk on the sea day. The talks were recorded and then available to watch on the television in your cabin later if you preferred. There were occasions when you had all languages spoken one after the other and the only time it was long winded was the fire drill and let's face it there is no way they can get round that! The cruise director was hilarious and always did a closing couple of sentences in every language after the show, but because he put in a little curtsy or funny noise in each time it was really funny waiting for repetition in each language. He made the multiple languages entertaining, not irritating and made everyone laugh. English did seem quite a dominant language on the ship even though the ship is Italian. The bar and restaurant staff were mostly from the Philippines and therefore spoke English. The Art and Craft lady was from China and explained the activities in English (which I then translated into French for the francophones) 8. Excursions The excursions are organised according to your language so your guide will only speak English if you are on an English tour and likewise for other languages. We only did one Costa excursion and did the rest of the ports independently. Our excursion to Olympia was excellent. The guide was enthusiastic and spoke from the moment we boarded the coach giving us information about Greece and the local area before we got to the archaeological site. We also had much longer because we were on a tour. Boarding time was 12.15 and our coach didn't get back until 12.40. Let's just say we were glad we were on an official tour! 9. Embarkation and disembarkation We dropped off our suitcases in the morning at 10am at the port and collected a boarding number. We were then free to go off and explore Venice. When we returned in the afternoon we were able to board immediately and walk passengers who had been waiting for two hours! Fruit juice was available for free in the terminal building and there were representatives from the bars selling packages and Squok so you could find out information before boarding which was good. We organised an early disembarkation and were told to be in the theatre for 9.30am. At 9.30 we were able to disembark and find our suitcases in the luggage area of the terminal building. Both embarkation and disembarkation were hassle free for us but I understand that with only 3 or 4 Costa staff checking in passengers the wait for some may have been quite frustrating. 10. Final impressions The Costa Serena is a beautiful ship that is extremely stable. We had high winds and rough seas a couple of days and you would hardly know as it felt so smooth. It is decorated with a Greek mythology theme and the main hall has glass lifts that zoom up to the top decks past all the decorative gods which our children loved. It was very easy to find your bearings on the ship and a free cup of tea, coffee or iced water was never far away if you were on deck 9. We found the cabin corridors very wide and spacious and although the ship was full it never seemed over-crowded. The staff were all polite and friendly and seemed genuinely happy to be working for Costa. Costa clearly values all its crew and make sure that you know how important all the people behind the scenes are which was good to see. It is also a very green ship and recycles most of its waste on board. I am pleased to say that I would highly recommend Costa Serena to anyone who enjoys crusing. Read Less
Sail Date October 2010
I am writing this review to give you our experience of the Costa Serena. If you like to travel with well mannered British passengers and speak English all the time then I suggest you read no further and travel on a British ship from the ... Read More
I am writing this review to give you our experience of the Costa Serena. If you like to travel with well mannered British passengers and speak English all the time then I suggest you read no further and travel on a British ship from the UK. However if you want a more European style fun ship and an amazing itinerary then this might be the ship for you! We have travelled with Costa before and booked this trip at fairly short notice. If you fly to Marco Polo (Main Venice airport) then you can get an ACTV bus to Piazzale de Roma, Venice and then Costa run a regular shuttle to the ship. As we arrived around noon there were still passengers disembarking but we were able to board immediately with minimal fuss. In less than half an hour from arriving in Venice we were on deck having lunch and looking down over the city. Luggage was in the cabin by 1pm and my aunt had her swim suit on and beat the Italians to the Jacuzzi! SHIP Costa Serena is a large modern ship which is easy to negotiate and has pleasant dEcor. The theme of the ship is ancient mythology so apart from the atrium the colour schemes were pleasant to the eye. Despite the sailing being full there was still plenty of space inside the ship although the outside decks were busy on sea days. The Dining room was very good and open for breakfast, lunch and dinner. We had a lovely table for 4 and very good service there. The quality of the food was very good with nice sized portions, good variety and 7 courses every night if you can eat that much. There were 2 formal nights but there were not black tie. My Dad just wore a shirt & tie but we girls were still able to dress up. In Europe anything goes. The buffet on Lido deck was open most of the day. I preferred Room Service for breakfast but the early risers in the group were up at 7am for their full English. The lunchtime buffet caters for Italians/Europeans so there was loads of fresh sea food, pizza, amazing pasta and grilled meat/burgers & chips at the outside grill. Although there's greater variety on the American ships we all managed nice meals every day. There was afternoon tea with sandwiches from 4-5pm. We ate in the Dining room every night although buffet was open and then Pizzeria open from 9pm-1am. There were at least 2 big outdoor gala buffets at midnight and they also served snacks around midnight in the lounges. As Costa club members we also got a basket of fruit, champagne and chocolates in the cabin plus free photo and reception with the captain. Drinks are quite expensive and the packages are probably best. The ship is Italian so all announcements will be made in Italian then in around 6 languages. All literature we received was in English and we had a daily newspaper. The guests were mostly Italian, Spanish and French but there were groups from Russia, USA, Japan and Turkey so Costa did a good job in catering for everyone. It is different to being with mainly British or American tourists so you just have to get your elbows out, join in with the crowd and have a laugh. Although there were 350 English speaking guests on our sailing we rarely bumped into them! However there is a hostess, called Helen, for English speaking guests who was very friendly and really helpful. Although we didn't need to ask her much she frequently came to our dinner table to check if we were OK and went out of her way to chat to us all. The shows in the theatre were not great and after a few we stopped going. In the evenings we loved to people watch and join in some of the activities in the lounges. Lots of dancing, music and catering for holiday makers from 2-102. The entertainment staff (Animators) were very lively and we joined in on a lot of activities. Dad loved the daily quiz and even though it was multilingual he still won a few prizes. He also tried out the formula one simulator which he really enjoyed. On sea days Mum & I tried out the Arts and crafts which was fun and Mum even tried the Brazilian line dancing. In general we didn't have time to try most activities and I didn't even get to open the novel I bought at the airport! From the cabin attendant to the captain we experienced friendly efficient service from all the staff on the ship. PORTS OF CALL This was a fabulous chance to experience some historical sites in the eastern Mediterranean from the comfort of a European ship. We travelled 2500 nautical miles past amazing coastlines and across 2 continents. I am an intrepid explorer and just love the challenge of finding my own way so we used public transport or explored on foot in most ports. Costa have a good range of tours ranging from 50euros VENICE Words can not describe the view you will see from the ship as she goes through the Guidiccea canal and you look down on Venice. Be sure to reserve a spot on the left hand side of the ship and you will not be disappointed as you glide past St Mark's square. We cracked open some bubbly and congratulated ourselves for choosing this itinerary. BARI This is a small town in Puglia right at the heel of Italy. As you walk off the ship you can jump on a local tour bus. My mum & aunt took that 2 hour trip for 10 euros whilst Dad and I walked the same itinerary: Norman fort, main piazza, opera house, city walls, Basilica of St Nicholas and the beach. It's a compact little town with friendly locals so you can't get lost. KATAKALON (Olympia) There was a group decision not to visit Olympia as our time in port was limited and the beach seemed more attractive. As you walk out of the port turn left and there is a small beach with umbrellas, chairs and a beach bar. It is pebbly like many beaches in Greece but you can't beat the location. There is also a sandy beach about 20 mins walk on the other side of town. The ship provided us with beach towels so we had a great relaxing morning at the beach with a nice swim. The town in small, but some nice souvenir shops and lovely tavernas overlooking the harbour. We just wished we had longer in port IZMIR This is a large industrial harbour but the dock is only 5 mins walk from the city. Our group split here with 2 hitting the shops and 2 of us taking an organised tour to Ephesus and Virgin Mary's house. If you like Greek history and archaeology then this is the place for you. It takes about an hour's drive through beautiful countryside to reach Ephesus. Our bus was only for English speaking guests and the guide was very knowledgeable about the local history. Ephesus is HOT but well worth the visit and the journey up to Selcuk to the site of early Christianity and Mary's house was very peaceful and interesting. On returning to the ship the shopaholics had bartered with their euros and filled the cabin with shoes, handbags and sunglasses and also had a fab day. ISTANBUL The journey through the Dardenelles and sea of Marmara is wonderful and as you see the minarets in the skyline it does feel as though you are approaching a new continent. After some research I opted for public transport. There is a tram stop close to the port but you need Turkish Lira to buy tokens. It takes 5 stops to the Blue Mosque (Sultanamhet). Get off here and you can enjoy the Hagia Sophia, Blue Mosque and Hippodrome with beautiful gardens and views over the Bosphorus. 2 tram stops further is the Grand Bazzar but we just walked there. It's truly amazing to visit these sites and the day just flew by. After a day's walking and weary legs we enjoyed the view leaving Istanbul from the Jacuzzi on deck with Bocelli playing-magical. DUBROVNIK After a full day at sea we were refreshed and ready to go again. The ship anchors at sea so you have to be tendered in. I was expecting caos but we only waited about 10 mins in one of the lounges to be escorted in an orderly fashion to the tender. The views of Dubrovnik harbour and the old city from the sea were picture postcard. You can explore this city on foot very easily and mingle with the locals and other tourists. IN SUMMARY We will definitely travel with Costa again and would even do the same itinerary on their new ship. This cruise gave us a chance to see places we might not visit independently from the luxury of our big white ship. We felt Costa gave us excellent service and very good value for money. As a family of different age groups we like cruising Italian style. However if you want 5 star luxury or British etiquette then it's probably not for you. Look at the price, the itinerary and it's a great deal. Read Less
Sail Date July 2010
Embarkation This was a breeze as we missed our flight and with it the original embarkation point at Savona. We eventually joined the ship at 2nd port of call at Barcelona. 10 mins after we produced our tickets at the security desk at the ... Read More
Embarkation This was a breeze as we missed our flight and with it the original embarkation point at Savona. We eventually joined the ship at 2nd port of call at Barcelona. 10 mins after we produced our tickets at the security desk at the port we were in our stateroom. The bags arrived 10 mins later. Only thing to add to this that is relevent to the review is that after we missed our flight we contacted Costa who were very helpful and understanding, and arranged for us to join the ship at Barcelona where they were expecting us when we arrived. First impression WOW! Ship is absolutely beautiful and spotlessly clean. The dEcor may be a bit over the top for some but we thought it was fantastic. Stateroom Again WOW! About what you would expect from a 5* hotel but a little more compact making very good use of the available space. Spotlessly clean and enough room for our party of 2 adults and 2 children. Good size flat screen TV with 1 English station plus BBC news. AV input but I could not get this to work. Small mini bar, large comfortable double bed and bunks for the kids. Small but welcome balcony. Room made up at least twice a day but sometimes 3 or 4. Food Breakfast Sit down at the Ceres restaurant, help yourself at the Prometeo buffet, late breakfast at Lido Urano pool area (all times very but the late breakfast in the Urano pool area started and finished around an hour or so later). We always used the buffet which was the same every day but plenty of choice for us to have something different every day. Hot selection included bacon, peperoni style sausages, hash browns, type of beans with added peperoni style sausage, grilled tomato, scrambled & boiled eggs although you could have freshly fried egg or an excellent omelet from the omelet station. Also there were pancakes and waffles with maple syrup, and also what I would call bolognese! Cold selection was typical continental stuff such as 3 or 4 different cheeses, ham, salami etc, yoghurt, jams, fruit, cakes, croissants and 5 or 6 different serial etc. Selection of different teas, coffee, hot choc, fresh squeezed orange or pineapple juice plus machine grapefruit and orange juice. I really likeed the breakfast. Lunch Ceres or Vesta restaurant (open sitting for around 1 and a half hours, times vary), Samsara restaurant (times vary and reserved for Samsara guests only), Prometeo buffet restaurant (self service for around 2 and a half hours and times vary). There were also the grill buffets in the Lido Sole and Lido Urano pool areas with the latter opening and closing around an hour or so later than the other (times vary). We did not use the sit down in the Ceres or Vesta restaurant as the buffet was fine for us. The grill had what you would expect and there was always a very good choice on the main buffet. Also available were specials of the day that had a different theme each day. A lot of nice deserts on offer too. Again, we really liked the buffet lunch. Tea Time We did not use this so don't know what was available (times vary around 16:00 - 17:00) Dinner We chose the 1st sitting at 18:15 with the 2nd at 20:45. We were allocated a more private 4 seat cubical table in the Ceres Restaurant which was perfect for us. The other restaurant being the Vesta. We did not use the Samsara (open sitting 18:30 - 21:00) or the Club Bacco (open sitting 19:00 - 21:30). At first we were very impressed but as the cruise went on were getting a bit fed up of the itallian and seafood dishes and the quality (which was for the most part very good) seemed to drop towards the end of the cruise. If you like Italian food and seafood you will love it but it got a bit much for our personal tastes. We would have liked a wider choice of international food and/or food based on the port of call. If you could not make your chosen sitting you could inform the Maitre D' who would try and get you in the alternative sitting. Our waitress Ria was simply excellent in the Ceres restaurant. And everything we ate was properly cooked and served at the correct temperature. I have a sample menu for a Gala dinner and if anyone would like to see you can send my a message. Midnight Snack We did not use this so don't know what was available (From 23:30). Snacking Pizza, pasta in sauce, and lovely deserts always seemed to be available when the buffet was closed. I used this once and found all to be very good. Drinking We purchased the X1 package before departure and it's a good job we did. A small glass of Carlsberg beer came in at 5.18 euro inc tax for a 40cl glass. The X1 worked very well for us as we don't go for spirits or cocktails and as a result we don't know the price of them. With the X1 you can have unlimited beer, wine, soda, and bottled mineral water at meal times. The beer was fine and the house wine was just about OK but not great. The X1 could be used in the Ceres and Vesta restaurants for the duration of the sitting, and at either Lido Sole or Lido Urano pool areas as long as the buffet was open. There was a two for one happy hour which at first was 20:30 - 21:30 but then half way through the cruise changed without warning to 16:00 - 17:00! Smoking Smoking was allowed only in designated areas and this was totally respected. We did not have a problem with this. There was also a pipe/cigar room. Staff All the staff that we came across just fantastic, extremely hard working and always had a smile. This included the front desk staff. Special mention goes to our dinner waitress Ria and our stateroom attendant Ive who were both outstanding. Entertainment There was as you would expect a whole day if different activities and entertainment planned but we didn't use any of it apart from the evening shows in the theatre. We were very impressed with the theatre. Very grand affair on two floors with stalls and baloney and had very professional sound and lighting. The only down side were the shows themselves. We enjoyed them and went to every one and the kids loved it but it was a bit too cheesy for it's surroundings. English was the predominant language after Italian and we had no problem knowing what was going on. Resident singers and dancers and a good variety of acts and lasted for about an hour. 1st show 19:15 & 2nd show 21:15. The bars and the music in them were very good and very popular, and there was a late night disco but we were never around late enough to see it in action! For the kids There looked to be a well run kids club but our two didn't want to try it prefering to stay with us. There was plenty for us all to see and do but we liked to be in and around the pools when at sea. Dress code and etiquette Casual throughout the ship with I would say 10% in tux, 10% smart casual, 5% casual and the rest in smart shirt and tie for the gala dinners. It was during school term time but there were still a good number of children on board. There was no sign of kids rampaging around the ship, in fact they were more courteous than some of their parents! The only problem we saw (although it didn't affect us) was children being allowed and even escorted into the juccuzzi by their parents even though there were signs at the entrance steps clearly stating in 4 languages that children were not permited. When ever a member of staff saw this they delt with it and got the children out but they could not police it all the time. I say the guests were made up mostly of Italian, German and French and perhaps 15% British. We found there to be some very rude and ignorant Italian, German, and French but we are used to this and we were prepared for it having seen it many times at land based resorts where british are a minority. Queuing is unheard of and at the buffet etc it's everyone for themselves! We accept that this is their way and it wasn't a major problem for us. Tours We found the price of the ships excursions to be extremely expensive for the four of us to the extent that if we had taken one at every port it would have spent almost as much as what the cruise cost. We therefore did everything independently and so can't comment on the tours. Barcelona As we missed our embarkation point at Savona we joined the ship here so didn't have much time. We had a walk up and down Las Ramblas and around the sea front. Total cost £0 Casablanca Having read bad reports about Casablanca our aim was to visit the mosque and then go to Rabat. At the port exit there was a mob of 30 or so taxi drivers waiting to pounce. As we required a taxi we had to talk to some of them. They were very pushy and would not take no for an answer. We eventually got the price down from £30 to £10 for a taxi to the mosque and back to Casa Port train station including an hour wait at the mosque. We were also offered tours of the city for around £30 and a tour to Rabat for £80. At the train station we got two adult and one child return tickets to Rabat Ville and with the under 5 travelling free this came to £19 for the four of us. The ticket seller spoke English and directed us to the train. Trains run every half hour and take an hour each way. Outside the station there was a large gang of taxi drivers and everyone else but inside everyone was courteous and friendly. The train was efficient, clean, and modern apart from the toilet. On arrival at Rabat Ville station we got a taxi to the Kasbah (£5) walked around here and had a mint tea and fantastic cake in the cafe. We then walked across the road and through the medina. Out of the other side we at first got a little lost but then found our way along Avenue Hassan 2 and then along the shops of the new town on Avenue Mohamed V which lead back to the station. Back in Casa it was a 10 - 20 minute walk back to the ship. The only time we felt uneasy was when we first encountered the mob of taxi drivers at the port exit. We felt very safe on the trains and around Rabat and we were never hassled once in the amazing medina or anywhere else. Oh, and (because of the kids!) we had a McDonald's just opposite Rabat station! Total travel cost £34. Arrecife Approx 100m from the ship on the dock side we hired a car from the kiosk (£35 for the day, inc). 10 minutes from leaving the ship we were driving out of the port. From here we drove to Timanfaya National Park, had a look around the visitor centre and went on the camel ride (can't remember price but around £20 for two camels!). On our way back to the port we called in at Puerto del Carmen and spent an hour or so on the beach. Just before the port we had to fill the car with petrol (£6). Total travel cost £41. Santa Cruz Here we caught the free shuttle to the port entrance. From here we walked along the main shopping St and around the old town and down to the "Africa Market". A further walk then to the auditorio and back along the seafront to the ship. Total travel cost £0 Funchal We walked from the ship to the port entrance and turned right along the seafront and through the beautiful park/gardens on the hill opposite. Continued then along the seafront to the cable cars (£25 single for the four of us). We had a look around Mont before descending back down via the basket toboggans (£37 for large family one!). We then walked the last 1K down to the lovely old town for lunch and a bit of shopping. Total travel cost £62 although the modes of transport were attractions themselves. Malaga Caught the shuttle bus from the ship to the port entrance (£6 per adult) and then walked up to and around the fort and then back into the old town for shopping and some churos. Total travel cost £0 as the bus drivers let us on for free, fort entrance around £7 if I remember right. Overall This was our 1st ever cruise and we thoroughly enjoyed the whole thing. For us the Costa Serena is a magical ship and Costa as a company were great. The staff were fantastic and we liked most of the food even though I'm not a big fan of Itallian or seafood. It was OK but we wouldn't say it was great. We liked the pool areas and the buzz around them. We didn't have a problem with English being a minority but we like being part of a multinational hotel and we can speak a enough German, French, & Spanish for us to at least exchange a few words in passing. We did come across some very rude and ignorant Europeans but we have found this at most hotels and this is not the fault of Costa. We found the price of drinks and anything else that we had to pay for to be extremely expensive when compared with the price of the cruise. All in all we had a terrific time and we are already looking for our next cruise. Costa will definitely be included in our search but we will look at the whole price including on board spending for the next one. I have prices for tours and for treaments at the Samsara Spa, and also a menu from a gala dinner that I can forward to anyone who wants to see them. Read Less
Sail Date January 2010
As a soon to be retired married man we have traveled extensively in Europe/Scandinavia and even Russia, but I have never been on a cruise. My retired brother and his wife are old cruisers and convinced us to try a cruise. Flying has become ... Read More
As a soon to be retired married man we have traveled extensively in Europe/Scandinavia and even Russia, but I have never been on a cruise. My retired brother and his wife are old cruisers and convinced us to try a cruise. Flying has become such a hassle we decided to drive to Florida and make a side trip to see Mickey at Disney World. Then we met my brother in Ft Lauderdale at the Renaissance hotel for two nights before going to the embarkation point on the 13th. They had built a brand new terminal and had a very good check in system in place to handle the large volume of people that were going to be embarking and disembarking as the ship arrived at 7 that morning and was scheduled to start embarking at 2 that afternoon. The loading went quite well with very little crowding as they only allowed a limited amount of people on the gang plank at a time with no jam ups. (Trust me when I say they had a good system for you would not believe the jam ups I've been in at airports,bus terminal, and train stations.) There was a short wait to get to our cabins as this was a repositioning cruise and the ship had to go through customs and that slowed everything down. So we went and had a late lunch while we waited and in a short while our cabins were ready. So as not to belabor all of the things we did on this cruise I will take one point at a time. Our room stewards were exceptional they catered to our every need with only 1 hiccup which was not their fault. The cabin was more then I expected and I wish I could have gotten that bed in my suitcase. I've never slept so comfortably as in that bed. The bathroom was compact, the shower was quite roomy. The little perks that went with paying a little bit more were well worth the extra cost. (Hint) If you go cheap you get what you pay for and if you get a upgrade count your blessings We ate dinner in three of the specialty restaurants, and the rest of the time we ate in the main dining room. All of the specialty restaurants had fabulous food and were well worth the extra cost. The main dining room was more formal and the food was exceptional except for the Lobster. The Ocean View Cafe was awesome the food variety was exceptional,and plentiful. the food was well prepared and very well presented. The whole cafe was kept spotlessly clean and everywhere you looked they were cleaning. The spa was very well run the staff was courteous, professional and well trained. We used their services and the spa like everything else was kept spotlessly clean. There were numerous activities and entertainment opportunities everyday if you were so inclined. Or you could just lay around one of three pools and eat eat eat. Or drink drink drink. We took tours in San Juan and St Martin. They were fun and informative so next time I can skip them and just do a little shopping and laying around in the sun. The on board shopping opportunities were numerous , Just ask my wife. She bought me something to. :) I think the days at sea were the most enjoyable, most people try to crowd everything into to little time and they lose the enjoyment of the moment. I have found that having worked almost every day for most of my adult life that these vacation moments are to be enjoyed,cherished to the fullest. So saying it simply what do I want to do on vacation, nothing, Lay in the sun read a book and do nothing. We took the early disembarking and it worked out well.To wrap it all up as I first mentioned I have traveled abroad a lot. I've flown in every size plane and even jumped out of some. Rode trains at 100mph and on trains that had wooden benches. Tour buses that had no air conditioning or died every time It had to stop.But I have never been so well treated or fed or pampered as I have on this cruise and I blame you people in the cruise industry, you have done such a good job doing what you do that everyone expects everything to be perfect. You are not perfect but you are very very close. We are going to Dustin Florida in spring, Spain in the summer and we have booked our next cruise on the Celebrity ship Equinox in the late fall. HAPPY CRUISEING Read Less
Sail Date November 2009
We were a family of 6 - granny aged 80, myself and my husband, plus 3 teenagers (17, 15, 13). We chose this cruise ship because it catered for us all and we were not disappointed. Having read some of the previous reviews I went ... Read More
We were a family of 6 - granny aged 80, myself and my husband, plus 3 teenagers (17, 15, 13). We chose this cruise ship because it catered for us all and we were not disappointed. Having read some of the previous reviews I went expecting lots of negatives but these were totally unfounded. From arrival to departure everything was well organised and the comfort of the passengers was always of primary importance - at least it felt that way. On arrival the terminal in Venice we were handed some numbers and our bags taken from us. We waited about an hour to board but there were drinks available and we were given the opportunity to decide which drinks packages to have - we had tried to buy the X1 card but had left it too late! These cards need to be bought 14 days before the cruise. As soon as we stepped on the ship we were approached by someone who heard us speak English to explain that there would be a meeting to explain things to us and who gave us the time and place and then directed us to our cabins. The cabins were immaculate and well laid out. We had booked relatively late and we had inside cabins but they were fine. As a previous reviewer stated we all slept exceptionally well. Being on the 9th level turned out to be a real bonus for granny as the buffet was on this level for breakfast and lunch. The food was great and plentiful. The Italians were quite pushy - no queuing in their culture obviously - but it wasn't a problem. They piled their plates high but there was never a shortage of anything for the rest of us. We ate lunch once in the restaurant but then discovered it spoilt our appetite for dinner so we didn't do it again. We discovered late in the week that there was different foods in different parts of the buffet, but again the kids were happy with the pizza and the rest of us were happy with the pasta of the day and salad. There was always plenty of fresh fruit available. The English speaking hostess was really informative and available each day for any problems. She hosted a drinks party for English speaking clients on the 2nd night, sadly not many of us turned up but the few that did were very friendly and it was nice to have nodding acquaintances. We chose a mixture of ship and self organised excursions. Starting in Bari we took the ship's cycle tour. This was quite a giggle but not much cycling and frustrating having to listen to the guide give the explanations once in English and again in Italian. Bari itself was beautiful and could easily be walked around with the map provided by the ship. In Katakalon we used George Letsios who was fantastic (www.taxikatakolon.gr). He could only take 4 in his taxi so granny and I stayed in the town but my husband and the kids went off to Olympia and said this was the best trip they did all week. They arrived ahead of the tour buses and really enjoyed the site and visit to the museum. George then took them to a beach and for a cold drink - real ***** service. In Katakolon we wandered round the town and had a drink, bought some postcards and took pictures. The cafes on the front all had wifi (but I had left my computer behind on board although it was only 5 minutes by foot from the ship to the town I decided not to bother as I was on holiday!). There was a small beach on the left hand side of the port area with showers and shade. Also, car hire and moto hire available just at the entrance to the port. For Izmir and Istanbul we organised trips using Burak Sansal as recommended on this site. These were very expensive - it would have been cheaper to take the ship tours - but we felt that the flexibility with granny made the expense worth it. Sadly neither of these excursions lived up to expectations. The guides were very nice but when we said we didn't want to go shopping we felt a definite change in their demeanour towards us. The first guide stated from the outset that she expected a tip - we always tip and don't really need to be asked! The first port of call in Istanbul was to the spice market and when we explained that we would rather look at sites in the cool of the day and do any shopping later we were made to feel that we were clearly out of order. We lost (!) our transport in Istanbul resulting in granny having to walk quite some distance which was a bit of a strain for her. We'd asked to look at some rugs and were taken to a rug shop where the prices started at over £1000 which was way way over our price range. My husband was furious. I don't mean this to sound petty but we are really experienced independent travellers and we left Turkey feeling that we hadn't seen the best of it. In Dubrovnik we took the ship's tour to the beach. This was a bit of a faff as we had to take the tender from the ship to the town and then another boat back to the beach which was a short distance from where the ship was tendered. It was so close in fact that my kids reckoned they could swim to it! This was not worth the money (58 euros each). It included a light lunch which consisted of 4 mussels a scoop of salad and a slice of bread. The Italians had arrived with sandwiches they made at breakfast to supplement this meagre offering!! Dubrovnik looked beautiful and I wish I had heeded the advise to look around the town but I thought the kids had had enough culture by now. Leaving Dubrovnik was amazing as you sail right past the old town and cliffs. When we got to Venice the disembarkation was well organised and we dumped our bags and took the water bus down to St Marks square. This was the icing on the cake according to granny! Suzanne, our English hostess, gave lots of information on those wanting to leave their bags at left luggage and how to get to town. This was our first ever cruise and all in all was an enormous success. The kids said it was the best holiday ever. Hubby had enough going on to keep him interested. Granny was delighted that at her age she was still able to visit new places and enjoy time with her family. I was happy to have ticked off some places I'd never visited before and, of course, that everyone else was happy. The ship was huge but never felt overcrowded - the only bottlenecks were around the central areas in the evenings - there were plenty of sunbeds. The shows were varied and on the whole quite entertaining. The drinks prices were not unreasonable. We bought the soft drinks vouchers for the kids, a water and wine package for the adults, and there was always water available from a machine. My husband used the spa and a few of us used the gym - there was an age limit but both my sons used the facilities without any problem. The kids loved the slide and the pools. Granny and I found lots of shady areas to sunbathe and read our books. The staff were fantastic - really friendly and accommodating - and the ship was immaculate. We would definitely consider another holiday with Costa Cruises. Read Less
Sail Date August 2009
I have read many reviews on this web site about this ship and this literary, many complaining, I am now able to write my own experiences and I have no idea what ship the moaners were on.   Costa Serena is a smashing ship it has a ... Read More
I have read many reviews on this web site about this ship and this literary, many complaining, I am now able to write my own experiences and I have no idea what ship the moaners were on.   Costa Serena is a smashing ship it has a great atmosphere and amazing staff, they all seemed to speak English we did not feel that customer services or any other department had a problem with English; there is even an English speaking host on the ship although we had no need for her in any way.   Venice terminal is not like Southampton , its in Italy and our foreign friends do things differently to us , but we had no problems it was smooth and well organized, but it was not Southampton,   The ship was spotless and we had no problems with food, the buffet, long queues rude Italians or anything else. Look do your self a favor if you a typical  p and o cruiser who like to tut a lot and hates Johnny foreigner then don't go , but if your someone who likes to feel they have left dear old blighty for their holidays, then kill to get on board. If you want fun then get on board. There were loads of kids on board and they were fine we had no problems with excessive noise or kids running riot. All the moaners who have written other reviews must have lost the plot. There we places on board where you could find silence, we stuck to the main pool down by the buffet, yes it was busy, but there was loads going on, you could watch all the folks learning the latest euro dances, you could do stretch exercises or work outs and the buffet was a few steps away as well as a real nice bar.   Most days we had breakfast up here and lunch but every evening we had dinner in the main restaurant and our waiters Joel and Brian could not have been better. The gala night was fun and the Italian night even better I wont spoil if for you.  The shows were really good, and we even had a treat of a magician who was outstanding, the crew show was also really good.   We spent most nights in the grand bar where there was some sort of madness every night; the animation team were brilliant and made the whole trip such fun. .   Costa represents great value for money and there were guests from all over the world , I hated leaving the ship and if I could go again tomorrow I would , I would recommend this ship to anyone one without reserve, unless you a  tutter or someone who wants English beer and Sharon shouting oi Tracey to all her mates. I did not see one drunk, I did not hear anyone calling to their mates, and I had the time of my life.   The ports of call were stunning and everything worked like clockwork, this is one slick operation and Costa deserves to get some recognition of the great product they provide.   I could go on here for another 10 pages explaining it all but I am sure that would be boring, I have been on several cruise ships and I am so very pleased I picked Costa for this year's holiday it was just perfect. Please ignore the other moaners, its not pizza in the buffet, it's a wide mix of food; the afternoon tea is great with all the beautiful cakes. I wish they would have had baked beans for breakfast but that's it.   I don't see how you can not go on this ship, it's simply the best. Read Less
Sail Date July 2009
Costa Serena Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.4
Entertainment 3.0 3.4
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 3.0 3.4
Enrichment 2.0 3.1
Service 4.0 3.8
Value For Money 3.0 3.6
Rates 3.0 3.6

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