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10 Helpful Votes
Sail Date: March 2019
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was ... Read More
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was 145eupp for 10hrs, and was just walking everywhere. Did have a nice lunch though. On arrival we were welcomed into a huge shed with 4/5000people all arriving at the same time, what a joke, it took 3hrs to load all the passengers. Why did we all arrive at the same time? ever heard of allocating times for arrivals. Also there was no water during this waiting period. The service from wait staff initially was appalling, the Indian and the Chinese were not well cordinated, didnt seem to know their duties, felt sorry for them. The restaurants decore were what you would expect from a brand new ship, very elegant, also the food was good, but always cold! this pattern ran thru all food outlets in the ship. Some of the behavior of a lot of the passengers left a lot to be desired, at the buffet piled their plates with food like it was the last supper. There was a masked gala advertised on their original website which never happened, just a few staff wearing masks. We expected a formal dinner dance like other cruise ships have. The nightly entertainment was not as expected and in some cases was amateur. Read Less
2 Helpful Votes
Sail Date: March 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
Sail Date: February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
14 Helpful Votes
Sail Date: January 2019
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. ... Read More
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. Best of all, Bangkok. A city so vibrant, lots of cafes and restaurant in every corner with so many dishes to choose from, its an unbelievable city. Next on the list is of course Singapore, so clean, friendly, cosmopolitan and a bit on the expensive side. Phuket was not that great, of course if you like athmosphere towns like Ibiza or Ayia Napa full of restaurants and bars and night clubs, than Phuket its for you. Had a nice meal in a hotel restaurant and overall was good. Local dishes were great! Prawns in quantity and abundance. Cambodia was a let down, I wonder what the local government is doing about the state of the city. After all they suffer, the population demand and expect better, tourist are flocking into the city, money is coming in, but the total structure is way below poverty line. Feel very sorry for the locals. The ship (Costa Fortuna) was a bit of let down, cabin was good and spacious, restaurant were mediocre, buffet very crowde as expected due to lay out. Far too many DONT for a crusie liner, hence the heading of cutting services. Far too many member of the catering team in the buffet area, speak other language execpt the language to connetc with guest. Meaning, if a waiter is from Indonesia or the Philippines, they continually speak own language aloud in public areas. Denying English Breakfast Tea at breakfast time, afternoon tea time and any other time, contrary to other company in the market, which tea is always welcome and available. Some guests were asking for lemon for the tea, and were told no more lemon. Run out of Prosecco on board, run out of sparkling water with 5 day to end the cruise. In the restaurant, lots of supervisory member walk around the floor, including the Manager, but none interact with guest in checking that food is appreciated and of the standard required, in few occasion had to send back the dinner due to food being cold. Felt sorry for the waiter, but after all I paid for a service that didnt get accordingly! Have another cruise booked with Costa in March, and have lots of concern of fulfillment and pleasure. Worst of all, at the end of the cruise, you are lumped with a bill of 200 euro for service charge which the company say its compulsory making the total of cruise much higher than expected. Surely this is against the law in the UK. Read Less
2 Helpful Votes
Sail Date: January 2019
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do ... Read More
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do their job with love and passion and are well trained to handle difficult demanding passengers . I recommend 1 crew from the bar Vietnamese Ngoc Tuan Vo . The food variety is truly huge with beef turkey fish pastas salads fruits . Their deserts are poor . Healthy and vegetarian options available too . Spa is very overpriced . The many jacuzzi are the best most powerful you can imagine. Clean and hygienic too . Pools with waves are interesting. Slide always closed despite good weather . Passengers onboard are polite and understand the rules . Internet connection is ok , especially with the cheap package" social internet package ". Read Less
1 Helpful Vote
Sail Date: January 2019
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, ... Read More
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, starting 5. of Januar 19 till now (30.03.19). Explanation: the averig of the guest ist probably 75, that means we travelled with a lot of guests older than 90. Nothing against old people, but that is a special thing, severel in Wheel-chairs, probably 60% of them are sick, and we and almost all the other guests get also sick, for weeks, we called it finally the "Costa sickness", worst cough, fever, inflamed eyes, even people who never get sick otherwise, got sick, mostly for weeks The ship is old and in bad shape, old dirty carpeting, lamps, floors, dishes, we had a "Samsara cabin with balcony", Samsara means you get free entrance to the spa, be aware, maybe you get there some virus there (ist ugly dirty) You want to drink a free coffee at 06.15: bad luck, wait till 07:00 or make one yourself in the cabin (capsules), You want water to drink, you have to buy it, 12 bottle for US 36,-- (packet) You want Internet: you have to buy it, but you will be surpriced, often it is not working and the Connection is so terrible, that I could´dt never open my Banking account, I had to wait for land, Looking there vor a Restaurant and asked for Internet. Looking for a movie at night; you get one (1) per day, there is nothing more The tour plan itself: we got around 60 see-days (from together 112), that means we sit at the ship waiting for the next Landing, sometimes we had 5 see-days on a row, often we had to be at 05.00 p.m. back Ankering: we think Costa wants save Money, so the ship is ankering instead of pear, that causes you wait for the tender boat and the last tender boat is 04:00, There are other 10 Things to write, but ist not worth the time. Now why is my Rating one Point and not sero? The Food is good and the Service People try their best Read Less
Sail Date: January 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
6 Helpful Votes
Sail Date: December 2018
We chose this cruise because of the low cost. Unfortunately, the old saying...you get what you pay for....is totally true. First, the pros: Embarqment and disembarqment was quick and smooth. Specialty restaurants were very good. ... Read More
We chose this cruise because of the low cost. Unfortunately, the old saying...you get what you pay for....is totally true. First, the pros: Embarqment and disembarqment was quick and smooth. Specialty restaurants were very good. A couple of the shows were very good. Ship and rooms were clean but showing some wear. Now the cons: English was definitely the 2nd or 3rd language for the staff of they spoke it at all. All announcements were in italian, german, french and ,if lucky, english. No room service after 3:30 so no bed turn down. No wash clothes were available in the rooms. You had to ask for them daily. Toilet failed and took 4 hours to get repaired. Food in the buffet was same every day and very bland Dining room food overall very poor with exception being pasta options. Customer service desk always had long lines, up to an hour. Then the rep either didn't speak English or very poorly. Overall, it seemed that most employees were just "going thru the motions" . It created a negative attitude that even filtered to the passengers. Overall it just wasn't a fun time and it was Christmas! Read Less
5 Helpful Votes
Sail Date: December 2018
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to ... Read More
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to thermostat non function producing only boiling hot water.Tried to fix but didn't work,no shower that evening.Next day,put new thermo,didn't work either and again no shower that evening. Was I offered other room,shower elsewhere etc Big NO is the answer despite my protestations.Got no response from reception,cabin management or English rep for Costa.Eventually fixed by reversing the taps.Offered bowl of fruit as compensation and bottle of Prosecco,NO Thanks.Long Queues at reception for two mornings resulting in most giving up due to lack of staff.No lack of staff on trips booking desk though???? One of the last stops we made was Al Fujairah.What a dump of a port,full of shipping for oil tankers,oil storage tanks etc.You really have no choice but to pay to get out and do anything.Must be visited due to cheap berthing costs we be my bet.Will be writing to Costa re compensation.( was offered 150 Euros by Casino,but only because of my extensive spend in the casino) Final port Dubai was docked at 8am,had no choice but to get off as first passenger as my flight home was at 11.55 am,because passport was taken by Dubai immigration with others and I was only able to disembark near to 9am with all my luggage to visit immigration which did not open till 9am then to locate my transit car to airport.All of this was pointed out previous day but no assistance given,nor any help when I was panicking to ensure I wouldn't miss my flights back home and connections.Reception desk on board was one of the most unreceptive both in assistance and in language that I have ever encountered. The buffet restaurant food was OK but like most,served on cold [plates which means when you find a place,your food is cold.Difficulty in getting a hot plate when asked.The coordination of programmes on board interfering with other programmes was hopeless as were the English announcements made over the tanhoy and during events on board where because of lack of the English language were incomprehensible.This company is not one I would recommend to anyone from UK.I had difficulties,yet I speak French fluently,enough German,Italian,Spanish etc to make myself understood.Pity they could not reciprocate.The best English speakers were the Russians and the Philipinos. I rest my case,never and which is why I tore up my 150 euro gift. Read Less
7 Helpful Votes
Sail Date: December 2018
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, ... Read More
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, disembarkation at the same port at the end of the cruise was a nightmare because 2000 guests were leaving at the same time. Despite being assigned staggered disembarkation timings, it was one big pandemonium at the exit points. We were assigned the first group for disembarkation but the meeting point was already congested.So, we were sandwiched for an hour like in a subway peak hour carriage. Disembarkation at other ports were uneventful.I wished we were offered a cold drink or a cold towel though. All guests should note, the check-in luggage porters can only accomodate suitcase/trolley luggages. Sports utility bags,shopping bags, backpacks are out. I think guests who are travelling alone will appreciate the availability of single cabins, considerate dining arrangements of table for twos at the buffet corner, as well as in the restaurants. The water slide was closed. The gym was closed after second day. The pools were crowded. Sigh! Considering that the ship is plying around Southeast Asia which is humid, hot, and wet weather all roll into one, the absence of ice-cream parlours, water coolers and memories of seeing long queues of people filling their water bottles and milk bottles at the buffet stands were a sorry sight. One last caution. Pasta is freeflowing. Pizzas? You have to pay. I am sorry but I missed Costa Victoria. Read Less
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