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150 Costa Senior Cruise Reviews

The ship is beautiful. New, lots of bars, modern and clean. Plus the port stop offs are lovely. Plenty of time to walk around. We do recommend purchasing shuttle buses at the port information desks rather than on ship as way cheaper. No ... Read More
The ship is beautiful. New, lots of bars, modern and clean. Plus the port stop offs are lovely. Plenty of time to walk around. We do recommend purchasing shuttle buses at the port information desks rather than on ship as way cheaper. No need to pay for excursions, just the shuttle buses into the cities needed and you can find your own way around. The staff work hard and are helpful. Our room cleaner was brilliant. For the last three days, he shaped animals out of the towels! So whenever we walked in to a clean room, we found one on our bed. Really made us smile. However Costa are focused on taking your money at every turn, including extra €10 daily fee per person. With careful spending, we ended up with extra €340 bill upon disembarking. And that’s without a single alcoholic drink. As soon as you get on board, they push drink packages which cost hundreds of Euros. Choose carefully and come with plenty of extra cash! They charge for everything. Even when you choose a package for the internet (which of course is pricey), then also charge an extra 3 Euros for the pleasure of starting the internet package which you're already paying for??! The entertainment is really lacking, just one 30 minute show each evening. That was the most disappointing thing on board (aside from the money they take from you). Hardly any dance classes until the day at sea. No dance music or live music for the under 65s. Thankfully we found a really good band on the top deck called Night Out which played in front of the swimming pool. There is no room for dancing, and of course, the acoustics were challenging, and yet this band were the best on board by far! Why they put them in a part of the ship that hardly anyone ventured to and is quite ill equipped for entertainment is quite bizarre. There were about a dozen people watching them because of where they were put. Costa - put them on the main floors with a dance floor! They're great. The food during the day is OK, though long queues in the buffet during tea time as they only had one area open for desserts! The even meal was disastrous (but we did have a fabulous waiter). Disguised as upper class food, it was bland, boring and small portions. I really struggled to find anything I liked to eat each evening. If they made the food simpler, it probably would have been ok. They changed the menu every evening except for five standard dishes (e.g spaghetti bolognese, chicken and mashed potato). But then they changed the entire menu half way through the week removing the five standard dishes, which resulted in fewer options. I could have cried! The dance floor only accommodates the over 65s with ballroom and the like. No real disco in the evenings. We were so disappointed. I brought some beautiful dresses with no occasion to wear them. The entertainment is really poor. And of course, if you're from the UK, you'll have to deal with the cruise and language being Italian (and French, Spanish, German). We tried to play one of the games but all the questions were based on Italy and surrounding nations. We just gave up. As for activities, if you're happy spending a fortune in the overcrowded spa, or on Bingo which you have to pay for, or in the Casino, then you're fine. The pool looked nice but was full of children. It had three small jacuzzi pools around the main swimming pool which looked great, but they too were packed and each of them had a large foam floating on top of the water (no doubt from everyone's lotions and creams). Clearly they weren't cleaning the jacuzzis. It really made it uninviting. We won’t be sailing with Costa again. Read Less
Sail Date February 2020
We selected this cruise and cruise line because of the itinerary as a visit to the islands in the Indian Ocean had long been on our bucket list. The only other cruise lines that regularly sail the Indian Ocean tend to be the deluxe luxury ... Read More
We selected this cruise and cruise line because of the itinerary as a visit to the islands in the Indian Ocean had long been on our bucket list. The only other cruise lines that regularly sail the Indian Ocean tend to be the deluxe luxury ships, such as Regent, Seabourn and Oceania, which are a bit out of our league pricewise so the Costa option was pretty much a forced choice. As a result we embarked on our cruise on the Costa Mediterranea with very low expectations and a high degree of trepidation, especially considering many of the highly negative Cruise Critic reviews and the poor image this cruise line seems to have with the self-appointed “ cruise experts” who rate the cruise industry! However, our fears were largely ill-founded and we must say that the Mediterranea exceeded our expectations in most respects. Admittedly, we had booked a Panorama Suite which entitled us to suite class privileges such as access to the only alternative restaurant on the ship essentially reserved for suite class passengers, so we accept our assessment of this cruise experience may be somewhat biased. Nevertheless, even though we may be accused of reviewing our experience through rose-coloured spectacles, we think Costa generally gets a bad rap and is by no means as sub-standard as many of the reviews suggest. In fact, we feel the cruise line has many qualities and innovations that their so-called more prestigious and more highly rated competitors can learn from. For a vessel that is one of the oldest in the Costa fleet, the Mediterranea is in pretty good nick. It apparently received an Euro 18 million makeover in 2018 and it clearly shows in the quality and condition of furnishings, carpeting, wall coverings, etc. throughout the ship. The initial impression on boarding the ship is somewhat overwhelming. Yes it is gaudy, bright, colourful and perhaps overly ornate with elaborately designed flooring, wall coverings, Venetian lighting, cornices and ceilings, but it is almost like sailing in a Rennaisance inspired art gallery! Beautiful framed prints of many of the Old Masters adorn the walls of the lounges, bars and restaurants, and interesting sculptures are strategically placed in most public areas. Even the passageways leading to cabins on all decks are covered with themed murals depicting much of Italian history and mythology. Yet it somehow seems to fit with Italian flair and bon homenie evident everywhere. As with most of the cruises we have taken over the years, our Mediterranea experience was much akin to the proverbial curate’s egg, some good and some not so good. Some of the positives of Costa Mediterranea include: • Dedicated concierges for each main language group on board. Being on a ship where English speakers were in the minority this was a special boon and made us realise just how difficult it must be for non-English passengers on the typical American cruise lines that make little or no effort to communicate in any language other than English! Laura, our Concierge was outstanding, ebullient, enthusiastic, always willing to help, and, as we were to learn from the ship staff concert later in the voyage, a Scottish dancer of note!! • Their embarkation process is very quick and simple with minimal documentation required. Essentially it just entails handing over one’s passport; everything else is already in one’s stateroom, including the Costa Card required for all on-board transactions, accessing and egressing the ship and, interestingly, for opening and closing the in-room safe. • Apart from a full range of standard and premium beverages, each bar throughout the ship is equipped with a coffee machine capable of vending a full range of top class speciality coffees, thus obviating the need for a typically overcrowded dedicated coffee bar found on most other ships we have sailed on previously. • Well laid out main recreation deck with three good sized well-spaced pools with plenty of showers to cool off. • Plenty of bars and lounges, all with dance floors, situated throughout the vessel offering plenty of spaces where one could just sit and chill or listen to one of the excellent on board entertainers. • In-lounge entertainers, solo singers, duos and trios, were invariably excellent. A special shout out to Pasqual who entertained passengers nightly in the Talia lounge, who in our view, was one of the most talented cruise ship singer/musicians we have yet come across. • Regular themed buffets on deck at lunch time, showcasing the fare from many countries including German, Greek, Italian, Spanish and British. A seafood extravaganza one day was especially good offering the best Paella we have ever had anywhere on our travels. • The ordering system in restaurants and bars is all on hand held tablets which allows each order to be immediately registered and sequenced in the relevant kitchen or bar. Quite unique. We appreciate that such systems are now commonplace in many upmarket restaurants worldwide, but it is the first time we have encountered such a facility on board a ship. • Service generally from stateroom butlers and attendants (Eutiquio and Jerico – great service guys), to bar staff and restaurant waiters - especially Sandeep, Khukan, Leslie and Joe in the suites only Club Medusa restaurant, with Maitre D Albert Jnr, pool attendants, and even Guest Relations and reception personnel, was invariably excellent – engaging, attentive and efficient. • A lot of credit needs to go to the hard working and highly visible Hotel Manager for the attitude and attentiveness of staff and for the efficiency of the whole operation. Of course, there were inevitably some negatives and if Costa could focus on addressing these, we feel their current reputation in the industry would be enhanced considerably. • Lack of alternative dining venues on board. Effectively, there are only two options, the buffet restaurant or the main dining room. As suite guests we had access to a dedicated suites only restaurant (The Madusa), but this offered essentially the identical menu to that offered in the main dining room (with a couple of additional standard options). This is extremely limiting and, on a two week cruise, very monotonous as the fare does not change all that often. The only other option is a fee paying Pizzeria that is situated in a portioned of area of the buffet restaurant in the evenings. Quite frankly incongruous for an Italian cruise line to charge extra for a basic pizza offering! To be competitive with other similarly sizes cruise ships, we feel the Mediterranea desperately needs at least one other included dining venue and at least one fee paying Speciality restaurant • The Mediterranea does not offer an anytime dining option which effectively means that passengers are limited to eating at either the early or late sitting each evening with no option to change between the set eating times. This is especially limiting on a ship that has no alternative dining venue. We like the anytime dining option that is available on most other cruise lines. We generally prefer to dine latish but not always at after 21h00 each evening! Some other general comments: Food: Generally Ok to good, but with no Wow offerings apart from the hitherto mentioned Paella on the open deck buffet one lunch time. We found the fare in the buffet restaurant to be well prepared but somewhat uninteresting with the exception of the varied pasta dishes on offer each meal time. We dined most evenings and the occasional lunch in the dedicated Club Madusa restaurant. Portions were small but very attractively presented. Appetizers, pastas and deserts were invariably good to excellent, but we found most main dishes to be bland and often overcooked. Meat dishes, especially pork and beef were often tough and unappetizing. Again highlighting the need for some alternative dining options. Itinerary: As mentioned, we chose this cruise primarily for the itinerary. We had visited Mauritius on numerous occasions so did not partake in any special excursions while we were berthed in Port Louis. Our primary interest was in the other islands to be visited. In the event we must say we were somewhat disappointed in Seychelles. We participated in one excursion – a glass bottomed boat cruise (major disappointment) which included a visit to the tiny Moyenne Island to see the giant land tortoise sanctuary, also a bit of a let-down as we have much larger tortoises in South Africa! We opted not to do another excursion while in the Seychelles and spent the second day of the Seychelles sojourn wandering around Port Victoria on our own. A mistake as, apart from an ornate Hindu temple and an impressive statue of Madiba, the town had little appeal. We probably should have opted for a tour of some of the other islands of the archipelago. Madagascar was very interesting. We docked at three ports that gave us a reasonable insight to life on this beautiful, impoverished island. In Nosy Be on the west coast we decided to do our own thing and just meandered around the town. At the next port, Diego Suarez on the north of the island , we took a three hour TukTuk ride where we viewed their version of Sugar Loaf mountain, some famed baobabs and one of the islands best beaches. A pretty hair-raising experience at times driving through some of the most pot holed (should we say crater) ridden roads we have ever seen. But we had a delightful driver, a university student who drives tourist tuk tuks to fund his studies. In Tamatave on the east coast, we took a ships excursion that included a sail down the man-made Pangalanes canal and a visit to a typical Malagasy village where we sampled their fresh fruit and sipped cool coconut milk. The experience of Madagascar was a bit of a shock to the system. The poverty levels are quite horrendous with more street children and beggars than we have ever experienced before including parts of the Middle East and southern India. Being one of the poorest nations in the world, it is a real third world experience with an economy destroyed though nepotism, maladministration and rampant corruption over many years. Yet the people are stoic and ever-smiling even though they exist, officially, on less than one US$ per day. As our charming, well-spoken tour guide wryly observed, “when you have already reached the bottom you cannot go any lower, so you may as well smile. Things cannot get any worse!” The island nevertheless has massive potential. It is rich in minerals and has immense tourism potential in a part of the world that still has so much unexploited opportunity for development. A new, more visionary Government is now, apparently, in power that is determined to stamp out corruption so, hopefully, efforts to raise the standard of living of its impoverished populace and exploit its untapped potential will start to be realized in the not too distant future. On the other hand, our final port of call was to Reunion, a return to the first world! As our tour guide said when we boarded the bus for our excursion “Welcome to France!” As a French colony Reunion inhabitants are considered to be French citizens in every respect and even qualify for the identical social be benefit structures that are operative in mainland France. We took a full day ships excursion that drove us through two thirds of this tiny island and included a journey through a lunar landscape of frozen lava, a distant view of the active volcano that had erupted only a couple of days before our visit, so we were prevented from getting too close to the eruption itself, followed by a typical Creole lunch. Concluding Comments: All in all, an interesting experience marred primarily by the monotonous eating schedule that is imposed on board. OK perhaps for a three to four day trip, but way too restrictive for a cruise of two weeks duration. The Mediterranea is beautiful ship with a deck configuration that makes it quite different from the sameness that typically characterizes the more modern cruise lines. However, in our view, it will never be able to compete with other cruise ships competing for the same mass middle market as it is currently structured. Costa already have a number of vessels that have a wider range of facilities that enable the cruise line to compete more effectively in this highly competitive market segment. We therefore strongly recommend that Costa consider rebranding some of their smaller, older ships to compete in the smaller, but more prestigious “Luxury Lite” segment currently populated by brands such as Oceania, Azamara and Viking. In the case of the Mediterranea this would not be too difficult as it already has much of the infrastructure that is more than comparable with its potential competitors in this segment, such as a plethora of attractive lounges, bars, well laid out entertainment decks and a full theatre. All it really needs is to reduce its passenger capacity to not more than 1800 to 2000, largely by converting one of its decks to provide for more suites – perhaps to include a few grand suites to cater for the really well-heeled , and to convert some of the relatively underutilized areas such as the disco lounge and Dionisio wine lounge into alternative themed restaurant dining venues. The main dining room could also be reduced somewhat in size to also provide space for additional alternative dining options. Also introduce an “anytime dining” option. Provided these alternative dining venues offer a range of relatively upmarket eating experiences, we are sure the Mediterranea would be more than able to compete in this market if restructured along the lines suggested. Read Less
Sail Date February 2020
We thought it would be more for adults. Wanted diversity with other nationalities. Wait staff and bartenders were very nice. Costa excursions are a far cry from being organized.Recommend going on your own as Costa tends to forget about you ... Read More
We thought it would be more for adults. Wanted diversity with other nationalities. Wait staff and bartenders were very nice. Costa excursions are a far cry from being organized.Recommend going on your own as Costa tends to forget about you once you are off the ship. This company wants to nickel and dime you for everything. Very pushy about buying extras. Stated many times not interested but they persisted and honestly made the cruise much less enjoyable. The ship was clean and the crew were only doing there job, but Costa in general is to worried about getting every dollar they can. This makes for a negative experience. We went on excursions thru Costa and met other passengers form Costa that ended up in the same place as we did for a fraction of the price. Prime example; Atlantis excursion we were bused to the entrance and dumped off, we were not given a pickup time or place and thankfully found another Costa excursion rep and were eventually taken to the pick up area. The excursions were so unorganized most passengers asked many times about what they were supposed to do or where to go. Our English speaking representative did not seem to be to interested in helping. He spoke to the whole group but didn't want to be bothered with any questions. Costa has been taken off my list of cruise lines. Read Less
Sail Date January 2020
Really very lovely ship, excellent services food was very delicious service was excellent crew was extremely friendly and couldn't do enough to make us happy English was widely spoken almost all the crew spoke English. I would take ... Read More
Really very lovely ship, excellent services food was very delicious service was excellent crew was extremely friendly and couldn't do enough to make us happy English was widely spoken almost all the crew spoke English. I would take another crock Costa Cruise without a problem especially in the Caribbean America or Hawaiian cruises English speaking countries. There are a lot of Europeans on the cruise so expect Italian Spanish German to be widely spoken however there is no problem with English. Food service is a little different from other Cruise Lines but perfectly manageable I would recommend anyone to take the Costa Cruise of their choice there pick these room 4363 for a large balcony, please leave a good review if you like the ship, they don't get the tips as do the other cruise lines, the do get bonuses, I had the package that has wine and beer and other shots it would be a money saved Pepsi max is like diet coke, we enjoyed Bacardi freezer and capacinos whenever we wanted. They need to add a north American beer, only European are included, or onboard. Sill, we were glad we cruised with them. Read Less
Sail Date January 2020
Selected this cruise based on itinerary and low price point. Absolutely disgusting food. Crew is pathetic and service was rude or non existent from nearly all staff. Many, many, many unhappy passengers. Lacked fresh produce, food was ... Read More
Selected this cruise based on itinerary and low price point. Absolutely disgusting food. Crew is pathetic and service was rude or non existent from nearly all staff. Many, many, many unhappy passengers. Lacked fresh produce, food was tasteless and extremely limited choices. We actually lost weight on this cruise it was soooooo bad. Do not book this ship unless it is your first cruise and it’s all your budget will allow. Very disappointing on so many levels. Some entertainment was ok but overall not impressed. Seems most passengers, including us, had the free drink package which was a nice plus and helped make it mildly tolerable. But, we have never been so anxious to disembark. Another big problem was the constant barrage of efforts in person and by public address system in 5 languages to CONSTANTLY try to sell goods and services. Incredibly obnoxious. They obviously needed to do this because their cruise fares are so low. Read Less
Sail Date January 2020
We, as a group of couples, decided that we would like to be on a New Year’s Eve cruise. This was one that had an itinerary, and price that we were interested in. Check in went well and was efficient. The rooms were a great size and ... Read More
We, as a group of couples, decided that we would like to be on a New Year’s Eve cruise. This was one that had an itinerary, and price that we were interested in. Check in went well and was efficient. The rooms were a great size and had tons of storage. Not happy with not having a turn down service,but, found that that was the least of our problems. The first night at dinner, I decided to order meatballs and some pasta. This was seriously the worst meatballs I’ve ever seen. They were made with the teeny tiny portion or the melon baller. They usually y give you only three but he said he would give me a large order. Everyone at the table actually broke out in laughter when then saw the size of the meatballs. Then we tried to get drinks when we first sat down and was told they don’t do drink service in the dining room. We finished dinner and went to the bar. The bar’s didn’t have cranberry juice. Our friend only drank cosmos. Only one bar had cranberry. Someone else decided to have a Bloody Mary. No bloody Mary mix. No tomato juice either. Then, my husband drinks crown (in our drink package). All out. Had to go to a different bar. If all of us were together and we wanted t-o drink , we had to follow each other to different bars so we could all get our drink of choice. We went to the pool. The pool bar said they don’t stock crown. They didn’t have cranberry either, and they ran out of Bloody Mary mix. I even approached the bar manager. He did make sure we had cranberry, but the rest were missing. Most ships give you all of the ice cream you want. On this one you had t-o buy it. Water too. The tv was ridiculously small. The shows were ok but the translation after Italian, French German, Spanish was so long. The muster on the first night at nine o’clock took 45 minutes. Tiresome and frustrating. There was little to no communication on this ship. Most staff didn’t speak English. The topper was when I met a family that the father/father in law took them all on a cruise. He , as it turns out. Was the former president of costa cruise line. He gets free trips. He said he wouldn’t go on another costa cruise. Now for the food. On New Year’s Eve we picked lobster. The absolute worst thing EVER. It was not a full lobster but sliced in half and you only got half. Of that half, there was , maybe , a quarter of an ounce of lobster in the tail (I’m being generous). It was over cooked. You didn’t know how little there was because the tail was filled with potatoes. Ugh! The claw was so overcooked that you couldn’t prey the meat out. Not that you had the opportunity to because they never gave you a fork that would fit in the claw. We were all so disappointed. We had a cruise booked on the costa favulouso. We canceled. We were also unhappy with the crew. They seemed like they didn’t want to be there. Almost all had attitudes. The bartenders were awful. We asked for a mudslide and they said they don’t make them.....company policy. Never again Read Less
Sail Date December 2019
we choose the cruise to celebrate my sons 60th. Birthday The whole experience was horrific I had previous experience of Costa cruises some six years ago so was confident that the cruise would meet our need at this time. The cabin was ... Read More
we choose the cruise to celebrate my sons 60th. Birthday The whole experience was horrific I had previous experience of Costa cruises some six years ago so was confident that the cruise would meet our need at this time. The cabin was very small but clean and maintained daily. The food and service in the restaurants was a very poor standard. The evening dinner in the restaurant was served cold and most evenings returned to be reheated. At other times water was not available at lunch times and had to be purchased. The restaurant staff were the most incompetent I have ever encountered. We waited up to an hour every evening before the aperitif was served. There were hordes of customers everywhere all describing the service as disgraceful, incompetent and staff who were working away beyond their capabilities. I complained to the Maitre de's on numerous occasions but that was a waste of time and energy. this was the most horrific experience of my cruising experience ( all 22 of them )11 Read Less
Sail Date December 2019
This cruise was a last minute decision and I was skeptical of the low fare, but booked the 10 day cruise out of Ft Lauderdale and traveled with 10 friends. I have traveled the last two years with Viking and had 3 previous cruses with ... Read More
This cruise was a last minute decision and I was skeptical of the low fare, but booked the 10 day cruise out of Ft Lauderdale and traveled with 10 friends. I have traveled the last two years with Viking and had 3 previous cruses with different lines and I have to admit that my experience with Costa on the Luminosa exceeded my expectations. Was it perfect? No. But I have very little to complain about. I don’t understand the food complaints. The dining room food was as good or better than Viking. The service was a little slow, but we had 11 at our table and there were few mistakes. The buffet on deck 9 was equally good...both breakfast and lunch. The pizza was good and always available. Wonderful fruit and pastries. There was a full selection of onboard activities. My group participated in the 4 dance classes offered most days. The show each night was entertaining and no problem getting seating . There was live music in numerous locations and plenty of dance floor. My cabin was the largest I’ve had on a cruise; elevators were quick; and I thought the decor was uniquely Italian...beautiful. Language no problem. Cons: only two electrical outlets in cabin; one in bath and one across from bed...non on headboard wall. No free wi-fi. Two of the excursions were more about selling you merchandise than anything else. IAll-in-all, very pleased and will cruise with them again. Read Less
Sail Date December 2019
It sounded like fun to sail away for the Christmas holiday but it was last minute and many cruises were booked. Along comes Costa with their fantastic itinerary and price. I read many negative reviews before sailing but I am here to tell ... Read More
It sounded like fun to sail away for the Christmas holiday but it was last minute and many cruises were booked. Along comes Costa with their fantastic itinerary and price. I read many negative reviews before sailing but I am here to tell all of you and especially those of you in the US, not to pay attention to the negative reviews. Embarkation was the fastest we have had out of 6 cruises including Norwegian, Royal Caribbean, Holland America, Carnival and MSC. We arrived about an hour after they said we could embark and got right on the ship with no waiting. Our room key was in the room so we went directly there and while checking out our cabin, the suitcases were delivered! The balcony cabin on deck 7 was like any other balcony cabin room we have had however there was much more storage space on Luminosa. The ship is immaculate at all times. We had a service problem with the only American electric outlet in the room but it was fixed immediately. Entertainment crew does their best to get everyone involved. There is sometimes a language barrier but it wasn't an issue. Our one and only issue was that the cruise director spoke mostly in Italian and when he spoke in English it was so rushed we couldn't understand. Food was outstanding. The buffet is open several hours a day. The restaurant was entertaining. Excursions were well organized and we enjoyed our very much. Disembarkation was organized and very fast. All in all, we had a wonderful time on Luminosa and it was a terrific value for the money! Read Less
Sail Date December 2019
I was really excited to go on this cruise ship, as it was going to Thailand and Cambodia and starting at Singapore. It was for an affordable price and it was going to Asia, so why not! First off, the food was beyond horrible, and that’s ... Read More
I was really excited to go on this cruise ship, as it was going to Thailand and Cambodia and starting at Singapore. It was for an affordable price and it was going to Asia, so why not! First off, the food was beyond horrible, and that’s an understatement. I’ve been on around 10 cruises and I know what good food tastes like on cruises, so when comparing it to other cruises, this one was at the very bottom. Every day they had the same exact thing for breakfast, lunch and dinner for the buffet. Usually, other cruise ships change it up a bit, but no, this one had the same exact food for 8 days... Also, the times were so short for breakfast, lunch and dinner. We basically only had 1 hour to 2 hours to eat breakfast, lunch and dinner. On the other cruises we had either 4 hours or they offered a 24/7 option for those late night snacks. Dinner ended here at 8:30 and it opened at 7, the dining area was always so packed and filled with hectic people because everyone was trying to get some food at the same time... horrible. This happened every single day. Whenever we arrived back from a city we got dropped off at, it would be around 3/4 pm and we were getting a bit hungry at this point, so we would go and look for some snacks, BUT WAIT! THEY DIDNT SERVE DINNER UNTIL 7! So we had to starve and wait until then. This made me even more frustrated because they didn’t serve snacks like other cruises did at a time when people would come back from a city outside. They however had “tea time” from 5-6, but they would serve some desserts and tea and coffee... the desserts tasted like leftovers from the day before throughout the whole trip. They also only served coffee and tea during tea time and breakfast, it wasn’t served during lunch and dinner at the buffet and restaurant like how other cruises have it. Now, for the dinner reservation at the fancy restaurants. Sadly, it was also horrible. The food was just not good, it wasn’t seasoned well, their asian food was cooked by an Italian chef and he butchered it (no offense). Usually the food at the restaurant is supposed to be better than the buffet, but this cruise made it that the buffet food was a bit better than the restaurant food, which is not saying much AT ALL. I barely ate my food at the restaurant because it truly was that bad. Another thing, some crew members were so rude to me, especially the older Italian (I think?) buffet chef. I was grabbing a piece of fruit from the buffet that was closed but I didn’t know, then he goes and yells at me and just keeps raising his voice and saying “What are you doing? No, no no you can’t do that what are you doing, go to the other buffet just go” like is that how you are supposed to treat your guests? How rude. I did not appreciate that AT ALL. Just tell me excuse me but we are closed. That is all you need to tell me and I would get the point. These things made my experience unenjoyable in my opinion. The shows are good but that is about it. Restrooms are so hard to find, they either blend in with the wallpaper or they are hidden outside in a corner you can only access when going through a little alley. Don’t say I didn’t warn you. Read Less
Sail Date December 2019
Chose this cruise because of the hot deal of $400pp, the timing was perfect for us, and we had a need to pamper ourselves with downtime and get away from the awful year we had endured. Planned to relax in the sun on our balcony and while ... Read More
Chose this cruise because of the hot deal of $400pp, the timing was perfect for us, and we had a need to pamper ourselves with downtime and get away from the awful year we had endured. Planned to relax in the sun on our balcony and while away the hours. We looked forward to a couple of familiar ports and good food and warm weather. The tour of Italy menu for the dining room interested us also. We figured we couldn't go wrong. Well, that was a huge assumption, it turns out. First off, the kudos... Embarkation was an absolute dream. Ran our hand luggage through the scanner, walked over to the "line" to the desk attendant, who checked our passports and tickets, stamped the latter, and sent us on our way. There was the usual stop we bypassed for the embarkation photo, then up the ramp and onto the ship and down to our awaiting cabin! We have never seen anything like it. We met our cabin steward, a very pleasant young man with a wonderful smile. Our ship didn't sail until 11 pm. We boarded shortly after 2:30, and were told the buffet was ready on the lido, and we could pick up our key cards in our open cabin. It was great. We stowed our baggage, went to explore the ship. Our neighbors on either side of our balcony were chain smokers, and constant coughing hackers, which severely impeded our enjoyment of the balcony suite. Surely the ship could do better placing non-smokers together. An occasional smoke, okay, but this constant smoking and coughing was nauseating. The ship itself was beautiful, very clean public areas, a comfortable theater with surfaces for beverages, just lovely. The casino was large and there was a glass-enclosed smoking area right there. Two bars on either end of the casino. There was a nice series of shops with the usual fare of jewelry and watches, tobacco and liquor, cruise clothing and overpriced goods for sale with huge discounts! Plenty of $25-30 tshirts and Tommy/CK/guess-branded stuff. Key rings and magnets $3-$10. Everything we don't buy. We walked through the wine bar and peeked at the dining room and ended up at the lido buffet for lunch. No alcohol was sold other than at the bar, where there were crowds of people waiting to order. This was another problem, if you will: no table wait staff at the bars, you had to go order and pick up your own. That said, it sure saved us money! Between the two of us, we had exactly eight drinks on this ten day cruise! I also noticed an area with signage posted that to use that area you had to pay for rental of the chairs. There was a small putting green with torn turf, and a tiny splash pool and outside playground area suitable for very young children. There were six lido buffet stations. All six served the same exact food in the same exact placement on the buffet. Salad greens of three types, large chunks of tomato, cucumber slices, grated carrots, radishes and jicama, sunflower seeds, red onion slices, olives, and watery blue cheese, thousand island and French dressings. Oil and vinegar was available, but not located where the salad was. Italian cold cuts, a variety of three Italian cheeses to slice. Some baskets of sliced breads, and a few hot selections: eggplant, always an underdone pasta dish, whole fried smelts, chicken in some sauce, (with bones - ice cold on one end and lukewarm on the other end) steamed broccoli, cauliflower in pesto, very thin leathery pork chops and beef steaks all dried out. White rice mixed with egg and veggies, hard and crunchy. BBQ ribs you could neither cut with a knife or chew from the bone. Soups offered were lukewarm and horrible. The bean soup was similar to the liquid in a can of beans. We were initially under the mistaken assumption that this was just a quick way to feed a bunch of embarking passengers quickly. Wrong. Sadly,this was the evening and lunchtime fare we were offered every single blessed grueling day after day after day. There was pizza available occasionally, but we could never figure out when we were expected to pay for pizza. We only picked up slices when we noticed it was being cut for sampling, and our samples featured undercooked crust, no flavoring tomato sauce, if any, and certainly not anything that would entice us to order or pay for a custom pizza. During the noontime hours 12-4 each day, there was a station set up with pre-packaged chicken burgers, hamburgers, hot dogs, and baked steak-type fries. This station was moved every day, but was most often located near the indoor pool. This is what my husband finally decided on for the last several days of the cruise. he is not a picky eater by any stretch of the imagination - but the food offered at the buffet was unbearable for the most part. Hot foods were often chilly or downright cold; the ship prides itself on a program of low food waste, they ask people to sample before filling plates to hold the line on waste. They also state in printed tabletop material that their foods are precooked and frozen elsewhere and reheated before service with no impact on the taste. We beg to differ. If they are reheating frozen foods, they are doing a lousy job. Hot foods were often 'refrigerator' cold and only partially heated through. We both doubted anything on the buffet would pass USDA health inspection for temperature. Virtually nothing could be cooked to order. Water and iced tea were in one service area, which also provided hot tea and "American coffee". Other beverage stations were limited to water and ice. Once in a while there was a juice offered, but the orange juice I tried was overly sweet. So while I'm on this subject, I might as well give the run-down on breakfast at the Lido. Again, the same food everywhere every stinking day. Italian cold cuts, cheese, and sliced breads. Oatmeal the thickness of stew. Three cold cereals, I think frootloops was one, maybe Rice Krispies. Chunks of fresh grapefruit, bananas, oranges, melons, and apples. Cold croissants with a dollop of jam or chocolate on top. Reconstituted scrambled eggs, uncooked Sunnyside up eggs with crispy brown bottoms and glistening uncooked yolks and clear whites on top. Cooked rounds of scrambled egg folded over like an omelette, nothing inside, and pancakes - all cold. Nope, not just lukewarm. Cold. (The plates were warm, the butter melted on my plate, but not on the pancakes.) Bacon, thin fried leathery pork chops, cold mcDonalds-like triangular chunks of hash browns and fried fish. There may have been yogurt, but I almost think you had to buy it, as it was on ice with beverages that were for sale. The lido also had a few days of special chef offerings by the pool. We went three times, but chose not to eat the pasta offered one day, and tossed the selections the other two times after sampling - notably awful rice and cheese balls, cold in the middles. We were stunned at the lack of flavor and the abject failure in hot foods. Lots of the foods were mislabeled, so we learned not to trust any signage. Dining room (evening meal) was by assigned seating. We met two of our dining companions at our table for eight; one couple showed up once; the other two we never saw. We were looking forward to the menus featuring a different region of Italy each night. We were only truly satisfied with one meal, however. One notable lack: Menus were not posted- you had to be seated at the table to see what was on the menu. The service was impeccable the first few times, but dropped off to the point where we were filling our own water glasses and using utensils and such from the unseated end of the table. (Twice we were approached by someone selling a sample platter of seafood which you could "order" for the following evening for a charge of $25 or so extra.). We enjoyed the company of Dave and Bob, and in comparing our experiences, all wholeheartedly agreed that our level of disappointment in the food was in alignment and not outrageous. Twice we walked out of the restaurant without finishing our meals. My chefs special lasagna bolognese exactly tasted like a chefboyardee can of ravioli, and it was cold in the middle. My husband's pastrami sandwich chefs special came with exactly two paper-thin slices topped with sauerkraut and thousand island dressing dripping and a slab of some sort of melted cheese. A true stomach turner. We did feel sorry for our waiter, who frequently offered other dishes to replace the sub-par fare, and we told him it wasn't his fault the food was so lousy. Oftentimes cold or half-heated main dishes. Very little remarkable except for the prime rib, the steaks, and the salt-cod appetizer. Sugar free desserts were surprisingly the best desserts offered. Most others we had were flat and flavorless, if, in fact, we made it all the way to the dessert course. Dining room was the only place to get ice cream. (Gelato offered in a specialty restaurant for upcharge.) We were appalled at the salads swimming in dressings...the only way to avoid it was to order without dressing and use the oil and vinegar on the table. Breakfasts in the dining room were on deck 2, once we were seated by ourselves at one long table, halfway through our meal another couple was seated at our table for four when the entire dining room was pretty much vacant, making for an awkward breakfast meal, as they spoke little English, our only language. We did establish they were dissatisfied with the entire cruise as well. I had noted eggs Benedict with crab on the room service menu, and asked for that in the dining room...no can do. Only menu items may be ordered. Opted for the Mexican breakfast with scrambled eggs. Husband was served his smoked salmon Norwegian breakfast long before I received my breakfast...which arrived with glistening orange uncooked yolks staring up at me from the plate. That was sent back immediately and we left the dining room. The last day we were scheduled for 9:30 debark. We went to the dining room and witnessed a shocking event: the manager nearly came to physical blows with a waiter. We have no idea what precipitated this screaming Manager going after the waiter with fists raised flailing in the air. The waiter calmly asked the man to stop yelling at him and asked to take it into a side room if he had a problem. It escalated to the point where the poor waiter actually ran away from the enraged boss. This manager didn't let up for more than a minute before he began yelling across the dining room, and again went after the waiter, who, by that time, was standing calmly with his arms at his side and hands folded at his back. It wasn't busy, they had more than enough waiters and servers in the room, so it couldn't have been work-related as far as we could determine. I did make it a point to get the manager's name so I can report it on the survey we have been promised by the cruise line. (Two WEEKS post cruise now, no emails or surveys from Costa!). First time I ever lost weight on a cruise! Oh, I almost forgot-husband ordered a drink at dinner, was told he would have to go get it himself at one of the bars - they had nothing more than wine to offer in the dining room. The treatment of staff in general was pretty darn poor. We witnessed several incidents of managers giving loud, dramatic reprimands to stewards and food service staff in front of guests in crowded dining areas or hallways with guests-for what infraction, we couldn't figure. It was appalling and extremely uncomfortable to witness. We were informed by more than one lower-level staffer that they were not supposed to engage in any conversation with guests for more than a couple of minutes. It could get them into a lot of trouble. We even shut our cabin down with the do not disturb posted so our steward could at least have a little bit of a break. We had seen him -and others- working all hours of the day and night. The final debark meeting with the cruise director was the confirmation we needed: he said the staff works anywhere from five to eleven months without a single day off. Horrific. He also encouraged all passengers to complete their reviews using nothing less than a 7 on the scale of 1-10, because anything less than a 7 counts as a zero. Pretty sad to have to lie and beg for scores. Entertainment was pretty childish and uninteresting. We went to three events in the theater and stayed for only one: Comedian Jeff Tag the last night of the cruise, a funny guy who was flown in for the one late-night show (10:45 pm last night of cruise). This was the only show in English. Probably fifty people in that huge theater, but he made the best of it. Americans and Canadians had been encouraged to self-debark, carrying their own luggage the next morning: 7 am. The staged dancing we witnessed was pretty sad, there was also an acrobatics act with a man and woman, and a singer who struggled mightily with his selections. There is a fourD theater, which costs money, but they do give free tickets out just about everywhere. The features are shorts aimed at children, with dinosaurs, trains, etc. we weren't interested and couldn't understand the show times posted anyway. If the grandkids were with us, we probably would have tried it. There were several dance lessons on the lido deck, some party poolside games. Games were offered in the small library, but we never found anyone to play. The gym is well-equipped, the hydrotherapy pool is large and clean. Spa attendants are friendly. We didn't get into the public pools but did note diapered babies in the hot tubs...a dangerous threat to the infants' health, not to mention possible fecal contamination. The ports: Amber Cove DR- never been here before so we opted for the $29pp shore excursion which promised shopping and rum tasting, booked when we booked the cruise. What a disappointment! Meeting in bar at 7:45. Off the ship at 8am and onto a nice Volvo coach bus, with Domingo, our guide, who spoke five languages. We were impressed with him, but as for the 8:45 rum tasting at the bottling plant, meh. Way too early. Too hot. Shopping was a few minutes at an amber and larimar jewelry store, followed by a trip to a piazza with closed shops and a cathedral we couldn't not enter. We were allowed 12 minutes. Then group was walked a couple of blocks to the Amber museum. We also visited a fort for a very few minutes - many pushy vendors pursuing customers across the grounds, as the area where they were set up was a small distance from our bus stop. At no time were we offered any place to get water or anything to drink in the four+ hours away from the ship on a tropical island. Poor treatment of/lack of concern for guests. Many of us had headaches when returning to the ship. (Additionally, our room service breakfast arrived three minutes before our tour was to meet in the staging area. Food was sent back, and we took the tour with no water and no breakfast, and no place to purchase anything.) Nassau, Bahamas: we just got off the ship and wandered through the town and had some delicious food. We have visited before, and knew what we wanted to do ashore. Grand Cayman...stayed on the ship. Roatan was cancelled due to high seas preventing docking. Ocho Rios, Jamaica- we walked down to the shops from the port. Excessive pursuit by cabbies and tour guides for about the first half mile. Town shops were busy, but most were too pushy for us. We found a fabulous restaurant 'Jam-Fusion' on the street, just a hole in the wall, nondescript, but excellent food and personable staff. Chef Maurice came out to speak to us, and we were happy to tell him how much we were enjoying our meals. We did take a walk through Turtle River Park and were glad to be approached by an employee who showed us local flora and fauna and even offered up some fresh almonds from the trees. We did give him a couple of bucks for a tip, but he made it clear he didn't need to be tipped - this was his full-time job. Very interesting park made much more interesting with his input. There was a man right inside the port next to the ship offering photo ops with his 30- year old parrot for passengers - our friend was bitten by this bird when he walked by...drew blood...not good. Cozumel - never so glad to arrive anywhere! We were able to eat a great breakfast and terrific lunch on our six hour stroll through the area we are so familiar with. Very windy that day, which happened to be the day the two Carnival ships collided. We have been here several times so no need for excursions for us. Debarking went smoothly, although we were somewhat confused by the scheduling: we were assigned 9:30 am, but when we went to our assigned gathering area, we were told that we should just get in line to get off the ship. Luggage was where it should be, easily gathered, and then customs. I still can't believe the amount of fruit that was confiscated...all to be destroyed. I must say that the pick-up points are arranged nicely, and easy to find once you get through the crowds who seem to come to a standstill upon exiting the building. Would I recommend or sail again with this cruise line? Never. The two biggest reasons? The food was simply awful. We sincerely doubted the buffet or restaurant served food up to proper temperature. Secondly, the staff was treated poorly, and it made us very uncomfortable. Read Less
Sail Date December 2019
We have just been on our first cruise with Celebrity so of course we compared We come from Canada so we flew to Fort Lauderdail,. We enjoyed the ease of getting onto the ship, we loved our room, our steward was great "boy they work ... Read More
We have just been on our first cruise with Celebrity so of course we compared We come from Canada so we flew to Fort Lauderdail,. We enjoyed the ease of getting onto the ship, we loved our room, our steward was great "boy they work hard". We had the early dinner in the restaurant, The first problem i had was no plug to work for my cpap machine but the English Rep on the boat sorted that out and our lesson was learned yes I had already learned to take an extension cord. The food was an issue but only because I have an allergy to the protein in Milk not lactose intolerant no sensitivities but a full blown allergy, which means no butter milk cheese yogurt cheese and think about baking and butter and milk are in most things so it makes like hard for me. The restaurant manager sorted this out by me ordering my meal for the evening the day prior. Lesson for me to take a list of foods I like for breakfast and lunch we were placed in another section of the restaurant along with others who needed different things, in one way it was great as I met a lady from Germany who had the same problem as myself we could not speak much about the situation but we hugs in understanding. The ship is spotless in every way. The entertainment in the theater was great, we know most of the time its there own staff who put on the shows but for 45 minutes we were entertained we did have a great singer who was shipped in, we also had a very very bendy lady and her partner they were brilliant, so no complaints about the entertainment. Now the activities were so much dam fun, the restaurant staff entertained us I danced with my waiter "who i will say was very cute" we did the conga around the eating area so much fun. They also have a great dance area for real dancing which was great to watch others do, but they also had a crew of young people for line dancing and games we did win some pickle bats and a tote bag it was so much fun to join in.. IF you don't join in you miss out on having fun Im 68 and i set out to have fun with my hubby and it was great. Our time on shore was great ANYONE WHO GOES TO JAMAICA do go on the bob slay don't use the brakes trust and enjoy your ride its fantastic. Would we ever go on this boat again HELL YES Im just waiting for a cruise I can afford again. I would love to do a transatlantic cruise with them but the flights to get from or to the ship costs to much right now.. AS soon as we can we will be back. Read Less
Sail Date December 2019
My husband booked cruise on Costa Victoria mainly for destination Indian Ocean I was a dubious after some of the reviews. We arrived at Mumbai Port at 11am and were allowed to board straight away. Embarkation was fast and ... Read More
My husband booked cruise on Costa Victoria mainly for destination Indian Ocean I was a dubious after some of the reviews. We arrived at Mumbai Port at 11am and were allowed to board straight away. Embarkation was fast and straightforward and we headed to buffet while waiting for our cabin which was ready by 2pm. The cabin was a good size and clean. Our cabin steward always had a smile and was always very helpful. Safety drill was out on deck by allocated life boat this took sometime mainly because of waiting for passengers who took their time getting there. We were in Fantasia restaurant and our waiters Swapnil and Oscar really looked after us well. The menu was varied and so had good choice. One of the complaints we had seen was cold food but every meal we had was hot apparently the waiters have instructions that they must get food freshly plated for British and German guests as we like our food hot. It also made us smile when ordering a cappuccino the one waitress would always bring us a very hot cappuccino. We used the buffet for breakfast and a reasonable selection of hot and cold options. Lunch in the buffet was quite as a good proportion of passengers were Indian so as well as European options there was a section of Indian food as well as the grill where you could get burgers and chips. Entertainment in theatre the first week we found was ok especially the Italian tenor the second week we found not so good but that week they were trying to please be at least six different nationalities. Entertainment in the bars was good except one night the one group scheduled did not appear and it was only after passengers complained to bar staff that anyone realised there was a problem. Because most of the ports were away from the main towns we booked several excursions and found them to be good value for money and well organised. Disembarkation in Mumbai was fast and straight forward as had cleared customs in Goa. Overall an enjoyable cruise Read Less
Sail Date December 2019
This cruise was very reasonably priced and the itinerary appealed to us. In fact it was so cheap that my expectations were not high.We had been on a number of cruises with different cruise lines including The Queen Mary so I feel we are in ... Read More
This cruise was very reasonably priced and the itinerary appealed to us. In fact it was so cheap that my expectations were not high.We had been on a number of cruises with different cruise lines including The Queen Mary so I feel we are in a position to compare. First of all, I’m afraid the embarkation was chaotic, as all passengers seem to arrive together. The result was that it took us over 3 hours to embark which was not pleasant. On the other hand, disembarkation went really smoothly with no delays. The cabin and we had a balcony was surprisingly good , not luxurious , a bit dated but the bed was comfortable and we had as much space as we needed. We had been allocated the earlier dining which didn’t always suit us , so we very often ate in the buffet area which gave us more flexibility. The food was fine , not gourmet but we enjoyed it. The best choice was definitely as you would expect Italian especially the pasta and husband loved the bread and the desserts. The theatre shows were mixed, excellent and mediocre but I would suggest appealed to a variety of tastes. Personally, I thoroughly enjoyed the Italian tenor and The Beatles look-a-likes.Though not as sophisticated as others we have enjoyed on other cruises, the shows were entertaining. The shore excursions on the whole were excellent. Overall, the service from all the crew was A1.Unfortunately the behaviour of some of the guests was abhorrent. They were rude to the crew and to the other guests. Thankfully it was only a minority but I was delighted that I had a cabin. I would suggest a movie in the theatre in the afternoons especially during sea days, and notices regarding towel- hugging chairs and sun beds around the pool area would alleviate tensions and hence make the cruise more pleasant for all. Read Less
Sail Date November 2019
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad ... Read More
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad thing that I have to point out is that they have VERY small swimming pools on the ship, and this is a real problem when 3000 people want to swim at the same time. I loved the food, Italian cuisine is famous worldwide and I think there is something to eat for everyone. :))) And they have a WONDERFUL entertainment team which made me dance and stay awake every single night till God knows which hours. Important to know: - You can link your credit card to your ship card and then don't have to worry about payment. - They have totems now, so you can book your excursions there. - Embarkation and disembarkation went smoothly and without any crowds and problems. I will definitely travel with Costa again! Read Less
Sail Date July 2019
We chose this Cruise Trip to North Europe, as this covers four stops in Western Norway, besides Copenhagen and Goteburg in Sweden. This was our second trip on Costa Ship. Very happy with their Itinerary, since main attraction was to ... Read More
We chose this Cruise Trip to North Europe, as this covers four stops in Western Norway, besides Copenhagen and Goteburg in Sweden. This was our second trip on Costa Ship. Very happy with their Itinerary, since main attraction was to visit Norwegian Fjords. Vast variety of food and comparatively far better Entertainment compared to others. Overall a great experience and Value for money. One suggestion for those Taking this Cruise at Warnemunde Germany. Warnemunde is nearly 2 to 4 hours by Train or Coach from Hamburg or Berlin. For individual/ group travelers, who not taking direct Private Taxi/ Car from Hamburg or Berlin to Cruise centre, the better way is to Embark on this Cruise at Copenhagen. This will avoid all the hassles of getting to Warnemunde from Hamburg or Berlin One suggestion for Costa: Being an Italian liner, there should be some free Pizza and Ice cream stations. They have Shore Excursions for different language groups. At Norway ports, private excursions to Fjords are available at cheaper prices. Read Less
Sail Date June 2019
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. ... Read More
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. We worked it out with a taxi at the beginning and end of the cruise at the cost of €100 each way. The itinerary was what we wanted and the tours were well done but for the language barrier. English was at the bottom of their priority list and messages were read after at least 4 other languages first. No one spoke English with less than a severe accent and making it difficulties follow. The crew was sour and rarely smiled. Our safety drill was a series of lining us up at the muster station. Pushed into rows of three, shoulder to shoulder I resented being touched by these serious crew members. Don’t touch me! Tell me. Oh yes, you can’t speak English. The food was mediocre at best. I’ve never lost weight on a cruise before. Communication and manners were lacking almost always. There were no substitutions in the dining room and vegetables were lacking. Any other cruise we’ve been on offer alternatives every day. The buffet was also lacking taste, variety, and tender meat choices. The same menus were offered every day. We could not have butter unless we asked for it and waited for someone to get it from the kitchen. Coffee was offered with breakfast and after that we had to pay for it at the bar. They actually have a drink pkg for coffee juice and water. Most of all, the waiters pushing past you with trays or reaching across you to serve or remove dishes was so rude. Whether you had to step aside for them as they rushed by or get shoved out of line as they filled the clean cup tray, the waiters were rude. Even in the dining room our orders were mixed up and waiters could not seem to serve plates in a mannerly way. They still reached across our faces to serve others. The entertainment was mediocre at best except for one singer and 3 acrobats. The dancers were not nearly what we have seen on any other cruise. Their poor synchronization accompanied poor routines. I guess what frustrated us most was the inattention to the English speaking guests with brief announcements which we did not understand. As well, the tour guides who could speak good English were few with a lack of ability to converse with us. Speaking of inattentive behaviour on the part of the crew, we were mainly ignored with little or no eye contact. The sour looks on most of the employees’ faces indicated a poor work climate perhaps and poor morale amongst staff. Wait staff never helped in any way but to clear dishes at the buffet. No smiles, no good morning, no ability to understand what you might be asking for, such as “Do you have hot cereal this morning, porridge, oatmeal, cream of wheat?” Our room steward was sweet and did his best with a stale-smelling stateroom. The pillows seemed to need washing and the carpets required a good shampoo. (So did our soap dispenser in the bathroom) Another warning is that the added 15% per day is a required fee. They do not regard it as a tip. In fact, they told us that we were free to tip individuals but we could not withhold any of the 15% per day charge for our severely poor service in the dining room. Speaking of money I’d like to say how angry I was at not being able to get an accounting of my charges. I had to have my husband with me because all room charges were put on his account only (even though we signed equal status for charges.) I was the one who booked the cruise, arranged for the tours, paid for our two watches that we bought, all on my Visa not my husband’s. When I asked them to change the accounting they told me that it could not be changed because of the system. All charges and payments would be under the man’s name in a cabin. Really, is this 1950? All said, our itinerary was ideal and the tours worth the money even without good tour guides. There was a lot of written information on each port to follow along. Within the opulence of this ship a number of disappointments seized us and threatened our joy of going to see the land of my heritage. But Norway out-performed this costa ship with its grandeur and awe inspiring beauty. Read Less
Sail Date June 2019
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. ... Read More
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. It took at least 4 hours to get on the ship with no regard for the elderly or disabled. The cruise was 28 days from Genoa to Stockholm. Most of the crew were not very friendly, the food was ok but always cold in the Buffet. Getting on and off the ship at most ports was a nightmare long ques along the ships passage ways or when coming back to the ship stretching hundreds of yards with people trying to push to the front which nearly caused some serious fights because of no crew supervision. Again with no regard for the elderly or disabled. Most of the shows and entertainment were in Italian ( which I suppose we should have known, an Italian ship leaving from Genoa). A lot of pre good excursions were cancelled because of the lack of English guides with some people having trouble getting their money back on some tours. We were also told by Costa that when filling in their feed back form only 9 or 10 score will be accepted for questions on the form or it will be discarded, Never agin will I sail. Costa. If anyone from Costa would like to contact me I would welcome it because no Costa represventive on the ship cared very much Read Less
Sail Date May 2019
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off ... Read More
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off board procedure delay. New guests from Tokyo waited 2hours at port standing without chair, toilet. Slow start of evacuation drill. Guests were waited one hour or more in long queues. 2nd sitting restaurant started 9:30 PM. Many customers waited in long My room was smaller than other room 4.5 square meter with ship shape. One bed was normal single bed, however, the other bed was extra bed smaller and hard cushion. Food was bad. Good food was very few. My wife experienced swelling in her face. We spent very terrible holidays. This ship is new. most of crews were unexperienced. Officers were lazy. I do not recommend this ship. This ship worst ever. Read Less
Sail Date April 2019
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was ... Read More
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was 145eupp for 10hrs, and was just walking everywhere. Did have a nice lunch though. On arrival we were welcomed into a huge shed with 4/5000people all arriving at the same time, what a joke, it took 3hrs to load all the passengers. Why did we all arrive at the same time? ever heard of allocating times for arrivals. Also there was no water during this waiting period. The service from wait staff initially was appalling, the Indian and the Chinese were not well cordinated, didnt seem to know their duties, felt sorry for them. The restaurants decore were what you would expect from a brand new ship, very elegant, also the food was good, but always cold! this pattern ran thru all food outlets in the ship. Some of the behavior of a lot of the passengers left a lot to be desired, at the buffet piled their plates with food like it was the last supper. There was a masked gala advertised on their original website which never happened, just a few staff wearing masks. We expected a formal dinner dance like other cruise ships have. The nightly entertainment was not as expected and in some cases was amateur. Read Less
Sail Date March 2019
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say ... Read More
Chosen this cruise line because of the itinerary offered and being an Italian passport holder I did believe to be proud of the italian hospitality offered and convinced friends to join on the Costa Mediterranea. A total catastrophy to say the least!!! Never again will look or put a foot on a Costa vessel regardless on what they offer. A catalogue of mistakes, rudeness, could not care and bother attitude from all, especially from management, supervisors and officers as a whole. Informations as from the so called Head Offce never reached the vessel, comunication failure all round. Billing instructions even worst. Costa liner has become a 'bums on seat' category styled business, they attitude has totally gone astray and into deep waters. No customer skill or customer care in force. All what they want is: come on board, pay the bills and get out!!!!! Arrived in Dubai with BA flight at 08.00, presumably you could check in at 13.00, never advertise differently, the earliest they allowed you to, was 16.30, without a drink, snack or whatsoever. Had a special need individual with us, requested a wheelchair for at least 4 times, never arrived untill 17.20. By this time we were already stressed up. Taken luggages at 11.00am, yet never arrived in the cabins untill 20.45, just before dinner time. We were planning to visit Dubai, we hand up going nowhere expect on board. Lost the visit of Dubai sights!! Next day went to one of the bar for informations on non-alcoholic cocktails, prices and choices, was manned very rudly by an individual in the most abrat way. Complained to Head barman (Umberto) and had no confidence in him simply he was not responding enthusiastically and responsive to guest need. Blant as a tree trunk. Ordered via Costa website, water packages (3), never materialised even dough I had receipt from Costa on my mobile emails. Had to argue my way around. Restaurant food was very mediocre on majority of nights, very small or miniscule portions, mostly was cold or just about warm. Felt sorry for our waiter, because he was getting the hard times from the company failures. Gluten free diet was the worst ever experienced in 11 cruise taken in the past with other companies. Bread roll was like a chewing gum, soups were very watery, offered fish finger as main course, offered mini burgers or pizzas as glutel free mains. These dishes I dont even offer them to my granchildren which are 4 years and a 6 years old!! When decided to by a water package, reception decide to cancel it making my stressful time even harder. Every night in the main bar had discussion and disagreements with catering staff in respect to the totals showing on receipt, and being told the computer has made mistakes. How many naive guest have not checked and lost their drinks? Buffet food was always cold even dough they had proper utensils and not used fully! in numerous occasions had to ask chefs to change the food on offer and ensuring food was hot when it need to be hot!! A Russian originated receptionist and a night Italian male extremely rude in occasions. By the time we arrived in Muscat, I wanted to check out and return to UK, if I had the facilities of internet connection for flight search. Paid a wifi connection for the whole cruise, (48 euros) yet only used 30 minutes a day because it was not working properly, excuse was 'the satellite was not in good condition'. English breakfast tea, not available most of the days, had to beg waiters and given one bag at the time. Same goes to the decaffeinated coffee, you had to beg for getting a sachet. Public toilets closed most day at buffet time, when lunch session started. No facilities of hand washing, hence the contamination of dirty hand on board, not enough liquid jel for guest to use. A broken chair found in the casino and reported was never fixed for a least 4 days, very cleverly the chair was moved to another fruit machine. Lots of inconvenience for guest but very conveniently for the staff. Of course they are there to work but they are there to please and ensuring the guest needs are met. Worst of all, the service charge is a compulsary and very expensive item. £180.00 for the cruise each. The only saving grace was the entertainement team lead by Ariel, was very helpful, friendly, enthusiast, and above all very funny to all guest. Read Less
Sail Date March 2019
I totally agree with everything others on this site have written about the ship Costa Venezia - it was a terrible cruise. The food was poor - we were on the ship 53 days and only had salmon twice, it was low budget food every day. ... Read More
I totally agree with everything others on this site have written about the ship Costa Venezia - it was a terrible cruise. The food was poor - we were on the ship 53 days and only had salmon twice, it was low budget food every day. Always long lines everywhere. The embarkation in Trieste took 5 hours stranding in lines without water or food. And it continued with queue the whole cruise from the buffet to the pool area, sun beds, theater, excursions. Always kaos with poorly trained staff and a very bad logistics from Costa so butter, wine, glass, beer etc was missing for serveral days. There was something totally wrong on the ship - the staff was NOT smiling and we did not have the feeling off beeing on a vacation. The information onbord was NOT existing - we got No information about the port/city we were going to visit. We couldn't follow the sailing route for 3 weeks on the tvscreen - it went black and we didn't get any other information instead. We had to stay in lines 1,5 hour 3 times during the cruise to get a stamp in our pasport from the customs officers there were on board. Again totally kaos. The exit in Tokyo was dealyed 3 hours and we had to stand up becaused there were not seats enough. We missed a night i Hong Kong becaused the captain had a formel reception with the president of Asia Costa Cruises and the directory of the cruise terminal in Shenzhen, China. They did not care about the passengers, the only want the ship sailed to China where it is going to sail in the further as a casino ship for the chinese People. Never Costa Cruises again Read Less
Sail Date March 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date February 2019
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. ... Read More
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. Best of all, Bangkok. A city so vibrant, lots of cafes and restaurant in every corner with so many dishes to choose from, its an unbelievable city. Next on the list is of course Singapore, so clean, friendly, cosmopolitan and a bit on the expensive side. Phuket was not that great, of course if you like athmosphere towns like Ibiza or Ayia Napa full of restaurants and bars and night clubs, than Phuket its for you. Had a nice meal in a hotel restaurant and overall was good. Local dishes were great! Prawns in quantity and abundance. Cambodia was a let down, I wonder what the local government is doing about the state of the city. After all they suffer, the population demand and expect better, tourist are flocking into the city, money is coming in, but the total structure is way below poverty line. Feel very sorry for the locals. The ship (Costa Fortuna) was a bit of let down, cabin was good and spacious, restaurant were mediocre, buffet very crowde as expected due to lay out. Far too many DONT for a crusie liner, hence the heading of cutting services. Far too many member of the catering team in the buffet area, speak other language execpt the language to connetc with guest. Meaning, if a waiter is from Indonesia or the Philippines, they continually speak own language aloud in public areas. Denying English Breakfast Tea at breakfast time, afternoon tea time and any other time, contrary to other company in the market, which tea is always welcome and available. Some guests were asking for lemon for the tea, and were told no more lemon. Run out of Prosecco on board, run out of sparkling water with 5 day to end the cruise. In the restaurant, lots of supervisory member walk around the floor, including the Manager, but none interact with guest in checking that food is appreciated and of the standard required, in few occasion had to send back the dinner due to food being cold. Felt sorry for the waiter, but after all I paid for a service that didnt get accordingly! Have another cruise booked with Costa in March, and have lots of concern of fulfillment and pleasure. Worst of all, at the end of the cruise, you are lumped with a bill of 200 euro for service charge which the company say its compulsory making the total of cruise much higher than expected. Surely this is against the law in the UK. Read Less
Sail Date January 2019
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do ... Read More
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do their job with love and passion and are well trained to handle difficult demanding passengers . I recommend 1 crew from the bar Vietnamese Ngoc Tuan Vo . The food variety is truly huge with beef turkey fish pastas salads fruits . Their deserts are poor . Healthy and vegetarian options available too . Spa is very overpriced . The many jacuzzi are the best most powerful you can imagine. Clean and hygienic too . Pools with waves are interesting. Slide always closed despite good weather . Passengers onboard are polite and understand the rules . Internet connection is ok , especially with the cheap package" social internet package ". Read Less
Sail Date January 2019
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