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15 Costa Rome (Civitavecchia) Cruise Reviews

The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I ... Read More
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I have been on. This was my first time on an Italian ship. I have cruised on British and American ships more times then I can count. The ship did pick up an drop off passengers at every port which I had never experienced before but did not affect our vacation in any way shape or form. The biggest difference was of course the language for all activities (except the production shows) were all in Italian (Production shows were fabulous by the way)... which is understandable. I'm not much of a dance lesson, trivia contest guy anyway. The dining was the biggest not so good surprise... The food on this Italian ship is the most different then any other ship I have sailed on ... The breakfast was always continental not the typical huge American/british fatty breakfast. The pizza and ice cream which is normally free on the American/ british ships was an upcharge (our kids were disappointed). There was not a free coffee, tea, water dispenser available all day like other ships... It was only available for buffet meal times which kind of forces you to get the drink package... The food in general compared to carnival, rccl, norweigen, celebrity, etc. you could see how this cruise line pays significantly less for quality and if you do want the quality food you have to pay an upcharge (do not expect to get a free lobster night and chocolate molten cake). On to the service... The service from waiters, bar staff, was wonderful... The room steward service on this ship and all other ones I have been on gets worse every time I sail so that was not surprise. All the workers I met spoke English along with Italian, and other languages so was very impressed and humbled as I am in the typical American that only knows English. I admire anyone that can learn other languages. The ports are the main reason why we picked this ship... We were in a port every day except one and got a chance to explore castles, cathedrals, and beaches. We chose to travel on the busiest month in Italy so we did pay extra for that but it was the only time work permitted average was $1000 per person. I do overall recommend this cruise line but as an American and having cruised on more American and British ships... I will go out of my way in the future to make sure the next cruises we go on are American or British mainly because of the comfort level of the language and food make the whole experience way more appealing and on a vacation that is very important. That is why I gave this ship an average rating... This ship was lacking overall a feeling of southern hospitality if you know what that means then you will understand... All other ships and lines I have been on have a deep feeling of southern hospitality but this one did not. That is the best way I can describe it. Read Less
Sail Date August 2019
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ... Read More
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ship was the least enjoyable.This line is owned by Carnival along with many others so when we saw that even water at lunch was extra unless you had a USA on your the back of your card. The standard formal night even charged $25 extra for lobster. The cabins were pretty standard,we had booked a balcony but the smell of cigarette smoke and overflowing toilets were in hallways or in room was an issue.Unlike other ships we traveled on this one picked up passengers at several stops during our 7 days on board so instead of resting in your room your got the alarms and intercom blasting for muster drills. The ship carried people from multiple countries so things were repeated in each language,and this continued on excursions the tour guides spoke in at least 2 languages.One tour was English and Spanish but the accent was enough that I had trouble understanding the english. Read Less
Sail Date April 2019
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about ... Read More
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about some services on board - such as which bars actually will serve a cappuccino? The atmosphere was very much family oriented which made it noisy and hectic. If I had read the ship features more closely I would have realized that this ship would be catering to families. As some other reviews have pointed out, what you get for your money is the ship. No information about the ports you stop at, and the shuttle was for a fee 10 - 12 euros per person at each port. It seemed like they are pinching pennies in ways that detract from the overall experience - being changed for water in our room even though we had a drinks package, being able to get a cappuccino at the bar, but the pastries at the bar were for a price, even though you could go to the dining room and get all the pastries you wanted. Overall the food was ok to good. A little disappointing given the Italian pride in their cuisine. The staff were very friendly and helpful, and our waiter in the dining room was very thoughtful. Getting off and on was well organized and delays were kept to a minimum. Read Less
Sail Date April 2018
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You ... Read More
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You could eat pretty much any time you desired. I am not a cruise snob but I have now been on 9 cruises on 6 different cruise lines both with and without children. My expectations are not unreasonable, simply based on previous experience. Unfortunately Costa has changed and not for the better. For example, There is no "free ice cream" available. Many of the best food items you now have to pay extra for. The dishes offered were definitely not as good as on the previous trip. The buffet closes prior to ending time and runs out of food. Much of the food is the same every day. However our waiter, Joey, in the dining room was wonderful. Very attentive, trying constantly to please. Internet/wifi costs an exorbitant fee and many at the hospitality desk are not very helpful. However, Matteo was the epitome of what an ideal customer service representative should be. The evening entertainment (singers not including the opera soloist) was less professional than on previous cruises. The on shore excursions were pricey. And a heads up to those who have not cruised before. There is a "service fee" every day on your account which you may or may not be made aware of until check out. You can opt out but it is a major undertaking to get this accomplished. Conflicting information and requirements from different employees at the same hospitality desk. Thank you again Matteo for your help. We had a good time doing out own agenda on shore, the food was adequate and the employees mentioned, along with help from Jessica, (the english liason), made it a good trip for our family. However I think I will be looking at other cruise lines in the future unless Costa Cruise Line makes some major modifications to their current policies. Read Less
Sail Date March 2018
After booking this cruise, I started reading the reviews posted by Cruise Critic and I started worrying I may have made a mistake. 53% say they loved it I thought was low. So we were forewarned of possible issues with the ship. The ... Read More
After booking this cruise, I started reading the reviews posted by Cruise Critic and I started worrying I may have made a mistake. 53% say they loved it I thought was low. So we were forewarned of possible issues with the ship. The cruise itself was great! The problem starts right from the beginning when you board, there are serious language issues and that is our fault not the cruise lines. We should have checked out their clientele, the VAST majority were Italian, Spanish, German and French. Barely a word of English was heard the whole cruise and when you're asking important information mistakes were made in conveying to us what to do. To start, there seemed to be a rush, EVERYTHING IS A RUSH..... you're on an elevator, getting off at a floor, you have these people who absolutely have to get on before you get off as if the thing will drop.... People seem to lose common decency, they barge through you shove you out of the way, respect seemed to go out the window on this cruise. The buffet restaurant was passable at best, the staff were not very helpful and for cleaning off tables so you can use it, a soiled napkin was fine,,, Not once were tables actually strayed with some cleaning solution and wiped down... I hope this is done in quiet times it certainly wasn't done during mealtime. COSTA is gonna COSTYA everything they do is to make extra money off you. We purchased a drink package but Costa did not put it on our card we had to constantly tell the staff we have a paid package, understanding that was pretty difficult it appears, the serving staff would look at us as if you;re nuts... Just to give you an example of the cheapness of this line,, THEY HAVE WARNING SIGNS NOT TO FILL WATER BOTTLES AT THE WATER Dispensers.... Can you believe that? We had an excellent waiter at the evening restaurant, he was well versed in English and was very fast and pleasant and made us feel very welcome. Same with the room person, he was very pleasant and was always asking if everything was good. He kept our room clean and fresh and it was much appreciated. The various excursions were nice, okay but for what you paid, not worth the money.... Again there was a major language issue... We actually had one excursion cancelled at the last minute since there were either not enough English speaking people OR they could not find an English speaking interpreter... Very disappointing .. Read Less
Sail Date October 2016
This was our first on cruise on Costa (Favolosa) and did not meet our expectation compare to other cruises we had taken in the past. Although, the ship was fairly new (4 years), we were disappointed by the lack of customer care, limited ... Read More
This was our first on cruise on Costa (Favolosa) and did not meet our expectation compare to other cruises we had taken in the past. Although, the ship was fairly new (4 years), we were disappointed by the lack of customer care, limited food selections with average quality and staff professionalism. We paid for the premium cabin service but could never get a hold of room service. When I complained to the customer service desk, her answer was "we cannot do anything since we have a big crowd you need to keep trying". Excursions were another disappointment. Length of tour was shorter than advertised. Tour guides were ok. We will not use Costa again on future cruises. Read Less
Sail Date October 2015
I have never encountered such an ineffective customer service (and I mean the customer desk and e-mail customer service, the other staff at the ship was ok). We were 9 in our party and had an altogether good time at the ship based on our ... Read More
I have never encountered such an ineffective customer service (and I mean the customer desk and e-mail customer service, the other staff at the ship was ok). We were 9 in our party and had an altogether good time at the ship based on our own company, the excellent dinners and the party-crew. On the bad side were: It was really cheap of costa to charge for water and coffee and tea were only free at certain times and quite poor quality. In total the cost is more expensive than other better cruiselines after all the extras. We took some proffessional photos and wanted to buy them but somehow we got the wrong instructions on when to pick them up and had to finally disembark without the pictures (which we had already paid for). We left all contact information to the customer service desk and they were to contact us when they got hold of the photografer. That didn't happen. I tried to find contact information online and wrote about the situation, no reply. After a few more e-mail I got an answer that they were forwarding my question to another "customer service". By then I didn't want to wait two moore weeks for them to answer so I wrote directly and actually got an answer that they would get back to me after they've heard from the staff on the boat. I guess they haven't, beacause I haven't heard from them since then even though I have e-mailed them several more e-mails and asked for a phone number etc. We still havent heard (now about 6 weeks later) and certainly haven't got our money for the photos back! They just have no idea of what customer service is. I'm pondering sending them a basic online course in my next mail. If you want to cruise (which in general is lovely) don't choose Costa! Read Less
Sail Date October 2015
1. Food and services: the food in general in the dining room and buffet was good. However at lunch time and sometimes during breakfast it was very difficult to be seated as it was packed. After a certain time (like 7-8pm) the water ... Read More
1. Food and services: the food in general in the dining room and buffet was good. However at lunch time and sometimes during breakfast it was very difficult to be seated as it was packed. After a certain time (like 7-8pm) the water dispensers were all closed and if you are thirsty you have to purchase water from one of the bars. 2. Animation and shows were amazing. I really enjoyed the dance lessons by the pool during the day and the shows in the theatre were really really good. 3. The excursions were too expensive. I didnt attend any of them 4. All if the announcements were in Italian and Spanish ( which i hardly understand) i had a hard time understanding the English announcements. 5. The pools and jakuzi were always crowded. The "adult only" pool was full if children. I never saw them empty the water in the pools. They opened the pools a hit late (8) and was not able to go for an early swim. 6. You have to pay extra if you want to attend the saunas.   Read Less
Sail Date July 2014
As a group of four Canadians travelling together, this is the first time we have had so many negative things to say. Embarkation went well. Ship itself was nice with excellent teen club. Cabin and Dining Service was excellent, and we ... Read More
As a group of four Canadians travelling together, this is the first time we have had so many negative things to say. Embarkation went well. Ship itself was nice with excellent teen club. Cabin and Dining Service was excellent, and we really appreciated the guys we got to know. Other staff seemed more stand-offish. A lot of them did not look like they were happy in their jobs. Nightly entertainment was appreciated, and some were totally awesome. Cabin with window was very nice--more spacious than inside cabins we have been in on other ships. Disembarkation also went well. **Pet Peeves: ----Smoking was disgusting. We were so used to non-smoking in public places in Canada we were grossed out on the ship. We all were stuffed up every morning onboard and found bars etc too smoky. Non-smoking areas right beside smoking tables did not work. --- Rude, loud children yelling and screaming in hallways outside our room ....up til 1:30 at night. Did not stop until guest services called several times. --- Forced to be assertive/aggressive which is not usually the "Canadian" way.... otherwise you would **:never get off the elevator as some of the mostly Italian guests would plow onto the elevator as soon as it stopped ** never get through the self-serve line as some people continued to butt in front -- Shore excursions cancelled in English several times, because of lack of numbers -- Nickel and diming by Costa... were told not to bring drinks on board ship because of health concerns. Water bottle in fridge was going to cost $2.99! Had no filling of water bottle signs by water dispensers in self-serve restaurant areas. Pops/Sodas extra cost. -- Shuttle service to edge of port given $6 charge per person...would find out night before in newsletter and required to get a ticket if we wanted to use it. They did not tell patrons that in Malaga, for example, there is a cheap public bus that comes right into port, as well as the Hop On Hop Off Bus. Sad! Even some staff that we talked to found some of the Italian patrons rude and bold. -- English was usually the fifth or sixth language used for messages on the loud speaker or stage, (if used at all)   Read Less
Sail Date October 2013
People smoking everywhere. Eatable food but not the Italian experience we were expecting. I had better food at the train station in Rome. Crew and staff very disorganized. It was very hard get to our Muster station and once there the ... Read More
People smoking everywhere. Eatable food but not the Italian experience we were expecting. I had better food at the train station in Rome. Crew and staff very disorganized. It was very hard get to our Muster station and once there the safety exercise took almost 2 hours.which we took in Savona, one full day after our departure. Two months after the Concordia disaster! Safety is not an issue with Costa. Crew did not have time for questions, even a simple one. We were always directed to the exceedingly long line at customer service desk. Italian, German, Spanish, Russian take precedence over English. The decoration was a crazy to our taste. Seems like the owner had a son studying art with a Major in Psychedelic 60's and he just let the boy design and decorate the interior of the boat. Disappointing if you have seen Rome/Venice architectural heritage. Itineraries are great, but very disorganized. Read Less
Sail Date March 2012
Our family had wanted to do something special - The Holy Land Cruise was just the thing. We loved the itinerary of this cruise, with the sale price by Costa, it was too good to pass up. 1. EMBARKATION: We embarked in Civitavecchia ... Read More
Our family had wanted to do something special - The Holy Land Cruise was just the thing. We loved the itinerary of this cruise, with the sale price by Costa, it was too good to pass up. 1. EMBARKATION: We embarked in Civitavecchia in what seemed to be a warehouse on the pier. It took a bit of time, though not unreasonable. We were then directed to the ship and up the gangplank into the ship and directed to the elevator along with everyone else boarding, nobody bothered to check to see where our cabin was. So we had to figure out for ourselves that we needed to go back down the elevator to get to our lower level cabin by looking at the ships map. 2. ROOM: The room was very nice and larger than most ships we have been on. We were quite pleased with our accommodations. We had a nice sized window, a couch you could actually sit on an additional chair with room around the bed, storage was plentiful (there were additional drawers under the couch. 3. STEWARD: Throughout the cruise our Cabin Steward gave us excellent service. Our room was made as soon as we would walk out the door. He was friendly, helpful, informational and spoke English well. In fact most of the cabin stewards had a warm smile and would readily answer questions or direct you where you needed to be. 4. DINING: The dining room was another story. We have traveled and stayed in Italy and Europe at different times. We KNOW Italian dining or European style. Costa just does not LIVE UP to this. The food was not tasty. Many people on board were also unhappy with the meals. We had the late dining - food was served cold, over cooked, undercooked (risotto is not suppose to be crunchy) It seemed the brown sauce was the same on different meats. The exception would be seafood- we did have some good fish dishes. Dining service was not good. Our waiter rarely got the order correct. Twice we were not served our main course. I truly believe they are quite short staffed in the kitchen and dining room. 5. BUFFET: The buffet was basically the same meal each and every day. There would be a theme dish of some kind IF you were there at the right time and a few additional salads, etc. Breakfast was exactly the same each day. Plenty of bland food. Boring after a week. The pastry's were very good - but the same choice of 5/6 every day. Coffee, hot water for Tea and Ice & water are there all day. Juice only in the a.m. 6. PAY FOR FOODS; The Blue Moon restaurant (20 euro) had excellent service. They go all out to serve you and wait on you. The food was good. Unfortunately they have the same menu each night. Few Surprises. HAVE the icecream - it is made at your table! it is quite good. Chocolate Bar - a selection of drinks, coffees, desserts and truffles. Tasty - but the costs add up after 11 days. Ice Cream cart - hard to find it up on deck 9 back of the pool area. It is only there in the evening - but serves a nice sundae. 7. ONBOARD: There is really not much to do. I believe the waterslide was opened only twice for a minimal time, though our weather was very nice. The water aerobic class was available a few times. Dance classes were up on deck near the pool - a little cramped (would have been really nice in the ballroom). The Theater shows were ok. The lounge shows were very nice. A good selection of musicians was good. Unfortunately we kept missing the music. The schedule posted daily was often wrong. We had the late seating for dinner and would like to have listened to music at a lounge for a couple of hours but it really did not start up until 8:00 or 8:30. Every announcement was made in several languages. We had an English speaking hostess. All of our tours had English guides. Disembarkation was a NIGHTMARE let me repeat NIGHTMARE . This was the Port of Civitavecchia problem. We nearly missed our noon flight (there were 10 of us) I cannot believe that this port was so completely disorganized and unprepared for the passengers getting of the ship. KATAKOLON; Interesting little fishing village. Lots of shops. If you choose to forgo the ship excursion, you can take a train to Olympia for 5 euro rt., it is a bit of a walk to the ruins - you may find a cab up there to take you. A bus at the edge of the port will take you to the ruins for 10 euro. The cabs were quite a bit more -- check out car rentals, there were plenty from 35 to 40 euro. PIREAUS; ATHENS; We walked to the light rail from the port (abt. 15 min) It takes you right to the bottom of the ruins. A bit of a walk up the hill gets you to the Parthenon, Mars Hill, etc. A city bus will take you all the way up to the entrance. The entrance fee was 12 euro. Near the rail station is a market area with shops and coffee stands and cute bistros. Walk around and enjoy the atmosphere. IZMIR: We had a private tour company take us to Ephesus. Very worth the trip. The ruins there are magnificent. Those on The ships excursions were equally pleased. Others went to the Bazaar near the port - it is quite a walk, so you may want a cab. Taxi's will also take you on a city tour and out Ephesus. ASHDOD: We took the excursion to Jerusalem, and saw several museums, and the wailing wall, etc. Not near enough time at this stop! CAIRO: There must have been 100 buses in the caravan. We went to Pyramids, Sphinx, lunch on river cruise, citadel & Mosque. Would not do that again - the lunch cruise was a laugh though the food was quite good. Should have gone to the Pyramids, Sphinx & Egypt museum where King Tut exhibition is. All the tours included a Papyrus institute visit - just very expensive souvenirs (disappointing). Take care at the pyramids - a 'free camel' ride will cost about $10 to get off. There are plenty of sellers there and you can find some inexpensive little gift items, if you are careful. There are some nice little gifts to be found at the Port of Alexandria if you have enough time after the very long day. 3/4 hours to the Pyramids, terrible traffic between each "site" then another 3/4/hours back to ship. Read Less
Sail Date November 2010
We intentionally arrived at the port after 1:00pm hoping that many would have already embarked. Unfortunately, embarkation did not even begin until after we had arrived so we had to wait for one hour and 45 minutes before getting on the ... Read More
We intentionally arrived at the port after 1:00pm hoping that many would have already embarked. Unfortunately, embarkation did not even begin until after we had arrived so we had to wait for one hour and 45 minutes before getting on the ship. The embarkation area was clean, as were the restrooms and they offered water to the passengers. Italians don't understand the meaning of a line, so when they call your number, just elbow your way in or you'll keep getting pushed to the back of the crowd. The ship's decor is very gaudy and there is definitely a party atmosphere. If you are looking for a sophisticated, easy going cruise, this is not the place for you. Like I mentioned above, I have never experienced how the Italians don't understand the concept of waiting their turn. Many times at the buffet, guest services desk, shore excursion desk, and boutique they would just get right in front of you. You really have to elbow your way in and stand wide to keep them from going around you. It was really unbelievable and so rude. In the cabin: They never could got the air conditioning right. We had them come 3 times and they never got the temperature below 80 degrees Fahrenheit. This was really unbearable for my husband. There is only one TV channel for English speaking passengers - BBC news. If you are anywhere near the back of the ship be advised that the Teen Zone starts every night between 11:00pm and 12:00am. For at least 2 hours there will be loud music, chairs scooting and a loud DJ. This was not stated anywhere on Costa's website. We had to ask the people in the cabins on both sides of us to please stop letting their balcony doors slam. Another Italian thing I guess. There is no dinner buffet on this ship; only pizza in the evening. The service in the dining room was just okay. Not on par with Celebrity, Princess, Oceania. The food was okay, but not as good as many other ships I've been on. The food is Italian for the most part; don't expect a lot of steak and baked potatoes. Be advised that few shore excursions make for English speaking passengers. I was very displeased about this and let them know it. The main reason I booked this itinerary was for the ports along with the excursions I could choose. If I had know that half of the excursions I had purchased would not make, I would have chosen a different cruise line altogether. Each day all of the Italian speaking excursions would make, but only 3 to 4 in English and ever then, there would be another language spoken on your tour. I did not have a problem with that. There is no craps table in the casino even though they teach how to play it on one of the TV channels in the cabin. I thought that was strange. Why show it on TV if you aren't going to offer it. The pit boss said Italians don't like craps as it's too hard to understand. Compared to Princess, RCCL, NCL, etc. the photo area is very disorganized. You just have to wade through picture after picture until your find yours, as they only put a few up on the walls. There is a daily hotel service charge of $14.00 added to your bill. We questioned guest services about this twice asking if it was for tips for our room steward, waiter, etc. They were very vague, but did end up saying no. We verified this by asking multiple bartenders, a person in the salon, and our room steward. They do not see any of this money, nor do they receive the surcharge that is on every bar tab. If you want any of them to receive a tip, you need to write it in on your bill and give it separately to your room steward, waiter, etc. We got them to remove the daily service charge from our bill. Also, I know it cannot be helped, but be advised that they take your passport twice while you are on this cruise. All in all, the ports were nice and the excursions we ended up going on were good, but I will never book another Costa cruise. Read Less
Sail Date August 2010
I had read all the reviews and boards to know what to expect on Costa. It had a good itinerary and fit our schedule perfectly so we booked it anyway. Here is my list of positives and negatives of our cruise the week before Easter. ... Read More
I had read all the reviews and boards to know what to expect on Costa. It had a good itinerary and fit our schedule perfectly so we booked it anyway. Here is my list of positives and negatives of our cruise the week before Easter. Embarkation: We took the train from Rome which is easy until you get off in Civitivecchia where there are two staircases to negotiate (no elevator) so be ready to haul luggage down and then up some stairs. Once at the castle by the port, hopped on the shuttle to the ship. We arrived with no luggage tags (never arrived) so we had them printed when we arrived. Staff was very helpful with this and sent us to the boarding area. Folks were sitting around but we just jumped in the boarding line. When asked where our boarding number was, we answered we didn't have one (apparently you were supposed to get one when you turned your luggage in) so they just let us through. Easy. They don't give you your cards or do the credit card thing until you board. The sea pass cards were waiting on the bed and we immediately found a kiosk to connect our credit card to the sea pass cards for purchases on board. By the way, passengers embarked and disembarked at almost every port. Cabin: Positives: Lots of storage and tame decor. The cabin was kept clean and fresh towels always provided even if you hang them up to use again. Lots of shelves in the bathroom. Negatives: There is no bed sheet, just a light comforter (which was too warm for me). There is only one outlet (one european and one western). There are no toiletries except for a bar of soap and the dispenser in the shower so bring your own. The doors to the corridor and balcony slam themselves shut, so guess what you hear from your neighbors, yes, slamming doors. The TV system is fair, not many channels (only one in English) and no free movies. No music channels unless you are watching the ship cam or the location channel. Ship: Positives: Lots of elevators (especially the most forward stack) so not much waiting for elevators. But be ready for folks NOT to wait for you to get off the elevator, apparently Italians wait for the elevator to arrive and barge right in. The Samsara spa is an oasis of quiet (mostly) so pay the extra money to get away from the crowds. With new passengers everyday, they are always trooping through new passengers on a tour to see the amenities. If you like to dance, this line is for you. There were huge dance floors in many of the bars. Negatives: The circulation is poor, the only way to get from the front to the back is either on deck 9 or deck 5. It gets crowded around the atrium around dinner time with the shops shoving tables into the walkways (which are skinny to begin with). To get to the restaurants, you have to go up and over them to find your way around. The promenade decks only have entrance and exits at the center of the ship, so if you walk to the front or back, they are dead ends. Not a good design. Costa does the lifeboat drill outside next to the boats. The gym has no elliptical machines but everything else. Oh, and the mandatory sanitary hand gels you see on RCCL or Celebrity: yes, they are there but not enforced at all so not many folks use them at all. The two main pool areas are covered and the one with the jumbotron TV is LOUD. Very loud. Remember that kids are free on Costa and we were there on their Spring break. Kids were running up and down the corridors but were mostly well behaved. There is more smoking than U.S. cruisers are used to, but just stay on the starboard side in most common areas to avoid it. No smoking in the main restaurant. There is a huge lack of public restrooms (must be the common Carnival design?) on this ship. I saw only two. Food: Negatives: Don't expect Lobster and steak. This is an Italian line. That said, the meats were not that good. Brewed coffee in the buffet was not good. Positives: The pasta was good along with the vegetarian choices. The Blue Moon restaurant is another oasis of quiet and worth the extra money. The signature ice cream prepared tableside was amazing. All the bars have espresso machines which were good. Read Less
Sail Date March 2010
Booking Alitalia to Rome was a mistake as even our Italian friends tell us. It is Western Europe's version of Aeroflot. We had only allowed six and a half hours until our cruise left. The plane was three late in landing. The first ... Read More
Booking Alitalia to Rome was a mistake as even our Italian friends tell us. It is Western Europe's version of Aeroflot. We had only allowed six and a half hours until our cruise left. The plane was three late in landing. The first bag off the belt appeared 45 minutes later. After an hour and forty five minutes, we received two of our three bags. During the delay, we had tried several times to file a missing luggage report with Alitalia; they had always refused--"just wait five more minutes." Now, we had no alternative but to head for the cruise terminal (the shuttle cost E125, so much for our plan to take the train) without filing a report. Boarding was simple—it always is when you're the last to board. We reported our missing bag to the Costa purser; they contacted Alitalia on our behalf with a full description of the bag; they gave us an overnight kit and slippers, loaned us two bathrobes, and comped out laundry (express service!) for our entire stay aboard. No,Alitalia has yet to return or reimburse us for our luggage; we've tried contacting the phone numbers and email addresses on their website, but all are out of service. Cabin incredibly spacious; one of two diagonal-shaped cabins over fantail. We could and did sit in the window. Bed quite comfortable, firm mattress. Warm comforter. Excellent temperature control. Very helpful cabin stewardess. But woke one morning to the smell of bacon--and, alas, breakfast was not served for another hour. Choice of buffet sit-down breakfast (with possibility of ordering over-cooked eggs) or buffet on upper level with truly wonderful omelets. Breakfast best meal of the day. Dreadful pizza always available. Was it us or the Pizza? I asked an Italian passenger who said, "Pizza was dreadful." (Majority of passengers were European--Italians, French, German, Brits and made for interesting company.) Entrees, appetizers and soups were almost always inedible. The exception were the wonderful Italian cheeses. Serving staff surly and quick to forget requests for water or tea. Music everywhere, afternoon and evening. We danced each night and many joined us on the floor--musicians excellent. (And after the ballroom dancers left, the discos opened). No free in-room movies or lectures. Our itinerary was excellent, but Costa, quick to sell their own tours, provided little aid on getting to town. The exception was free shuttle in Civitavecchia and $6 per person shuttle in Barcelona. Read Less
Sail Date November 2009
I went on this ship in May with my husband and my 20 year old daughter. We liked the cruise very much especially the itinerary as we thought we saw a lot of ports in 7 days a lot more than on the Caribbean cruises we have been on. The ... Read More
I went on this ship in May with my husband and my 20 year old daughter. We liked the cruise very much especially the itinerary as we thought we saw a lot of ports in 7 days a lot more than on the Caribbean cruises we have been on. The food was ok not great typical I guess for a carnival ship which is what this ship essentially is I would not recommend it if you want a quiet journey there were more and more passengers as we went along. Also this ship is geared more to Europeans in the food area esp pasta pizza and gelato and the entertainment was too though we were some of the few who understood the shows as a lot of them were in English and the Italians and such did not understand them. We were seated with Americans in the dining room otherwise we had a little trouble communicating with some of the Europeans onboard as not all spoke English but they did have an English speaking guide for the Americans. We liked our trip to Carhtage that was very interesting and we saw a lot of history there. I am sure for the US this ship will have to change the food entertainment and also it will have to have English programs on the TV which it did not have plus they should have movies you don't have to pay for. The ship is very pretty the cabins were spacious and very nice the service was good. I would give it about a 75 out of 100 in cruises I have been on personally it was a good value for the money to see Europe. I prefer Princess and Holland America cruise lines myself but this wasn't a bad ship just not up to par with those lines. Best for families not really adult groups. Great gym enjoyed using it every day and the view was great from there of the front of the ship. Shops were pretty good kind of like what's on Carnival's US ships. Casino crowded but otherwise nice. Internet was available but not real fast as other ships. Dining room food better than buffet Italian specialties were best. Wine and water card was a good value. Read Less
Sail Date May 2005
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